High Efficiency Heating UK Ltd

I recently had a gas leak, near to a gas fire in the lounge, which involved the Emergency gas service coming to my home and having to cut off my supply. I contacted HEH who attended the same day and isolated the feed concerned so that gas could be restored to my boiler. They then arranged for a follow up visit so that the exact source a of the leak could be identified and repaired. The speed and quality of the service was superb.

Excellent thorough and punctual service. Clean and tidy worker who kept us informed as he progressed. We will definitely use these again and would happily recommend to others. 5 star service from booking to completion.

Have used this firm to service boiler ever since it was installed 5 years ago. Always very impressed with them. Our neighbour also uses them following our recommendation! Totally trustworthy and reliable.

Came out the same day I phoned. Although they were really booked solid, when I said I had no hot water or hearing they managed to fit me in. Great service and problem solved. Thank you from a very satisfied customer

I have been with High Efficiency Heating for 2 years. It is one of the best services . Good communication . Great Efficiency ! I am very happy.Many thanks. I do not worry about my boiler any more.

Called this morning about a radiator with a small leak. They said they would contact one of their engineers and ring me back with a time. They rang back and the engineer arrived within two hours The leak was solved quickly.

Great service provided for our boiler service. Arrived on time and completed the work efficiently. Provided good advice following the work. We will be using again.

AMAZING response and repair, Rapid service, part replaced Engineer was so polite and courteous. Couldn’t have asked for more. I have called out the engineer a few times and the service received is always second to none. Highly recommend!!

Arrived on time, pleasant polite an efficient. Nice neat and tidy job, work finished on time. Would definitely recommend.

Chevy Rogers carried out our first service since the boilers was installed twelve months ago. He notified us prior to his arrival and carried out the service quickly and effficiently, and responded to our additional requests and queries in a friendly, helpful and clear manner. Once again, HEH have given five-star service. Thanks!

Gareth of HEH (UK) Ltd installers of the boiler carried out the annual service at the same time serviced our gas fire. He arrived on time introduced himself in a very pleasant manner and commenced the service. He was very thorough and efficient and answered all my queries regarding the operation of the various heating and hot water options. These had of course been explained at installation but I needed a refresher. He then completed a full service of the gas fire which although old still does an excellent job for us. Gareth realiy went the extra mile in checking whether we had a carbon monoxide alarm and then checked it to confirm that it was working satisfactorily. Gareth was a typical example of an HEH employee all very pleasant and efficient. I sleep easy with this firm we know if we ever have any heating problems I only have to ring and they will in the shortest of time send some out to help us.

HEH installed our boiler and have been servicing it for 10 years. Excellent prices. Totally reliable, friendly and competent staff both in office and on the job. Always arrive at agreed time. I thoroughly recommend them.

Had a new Worcester Bosch boiler and radiator fitted. Great quote with superb knowledge from the boss. No salesman just honest tradesmen. Explained how things would be fitted and notified me water pressure was low and who to contact to rectify situation. Fitters were prompt with much appreciated text to say on way. Great job completed in timely manner, cleaned up after themselves and went through appropriate paperwork. Couldn't ask for better. Absolutely no hesitation in recommending them,they really know their stuff.

Have used HEH for my last 3 installations friendly professional service always arrive at time arranged any problems they are always ready to go the extra mile to get it sorted would recommend them without any problem.

We engaged High Efficiency Heating to completely rip out our old heating and water system and replace with a new one. Richard's advice on what was needed for the size and age of the property and where we should spend money and where we didn't need to, was spot on. This made it a no-brainer to choose them to carry out the work. On the install, Dylan was very professional indeed and his team completed this complex job exactly in the time frame stated and under pressure of the other trades working around them. The new system is a work of art! The team's communication and accommodation to changes in timings due to other work going on the house really stood out too. We now have a state-of-the-art heating and water system in our old house, complete with underfloor heating in places and everything is fully controllable from the internet and a central screen. I would thoroughly recommend High Efficiency Heating to anyone looking for a professional and competent company to see to their heating needs. I look forward to working with Richard, Dylan and the team again for servicing, in the years to come.

I always get my boiler serviced every year. I receive a letter reminding me of my service and give me a price. When I contact to arrange a service it's always at my convenience. I get a text message prior to the visit to let me know who is on their way, and the engineer is always professional, friendly, helpful and efficient. I have had other work done by HEH and can't fault them.

After my enquiry and request for a quotation for a full replacement CH system was ignored by two other "rated" heating companies, I found a 2-page advert for HEH UK Ltd in a local magazine. On filling in the HEH online enquiry form, I received a call back within 1 minute! It was arranged for their technical support manager to call the following morning to do a survey. The quote was completed and sent to me at the end of that survey. Text messages were received every day (over 3 day installation) to tell me when the engineer would be arriving. The work to remove the old system and install new system was carried out efficiently and methodically. I will have no hesitation in recommending HEH to any relative/friend or neighbour who required work doing on their heating systems or require a replacement boiler.

Engineer arrived on time as usual. He had notified me that he was 15 minutes away prior to the appointment time. Serviced my boiler efficiently, giving me print outs for my records. He refilled my central heating water with system cleaner as I had asked him to do, checked for any leakage, and even checked the gas system for leaks. First class service and no mess left behind. Thank you.

I have used these guys for a few years for everything from boiler routine checks to ditto radiators since I have owned my own property. Every time they are spot on. Fair price, On time, and a great job. Definitely recommend.

I cannot praise this common high enough. I recently had a boiler replaced.From the moment I met Andy who went through the options with me in a professional manner without the hard sell. He simply wanted what was best for me within my budget. The heating engineers were professional and courteous and were efficient. He installation is first class with no mess at all. I am very pleased to say the least with the way this company has treated me. Fantastic! Thank you so much on a job well done

The lads Dylan and Dylan were very professional and extremely polite work is second to none. The whole process from start to finish has been expertly carried out. Thanks to the whole team, well done. Definitely recommend to anyone. Cheers.

We required a new central heating boiler, a major cost and there are so many services available to choose from, but which option do you take? I gained an alternate quote, unknown to HEH then called the company to discuss our needs. Andy, the boss came out within a couple of days And we discussed the situation. He knew what was required and advised we did not need what I was previously advised by another heating company. He had great knowledge and after this a fitment date was arranged. All went according to plan and Dylan and George who attended, could not have conducted the job better. Complete installation completed as planned (we now have heating and hot water) Both engineers knew their stuff, fitted the new boiler and pipework to an exacting standard. All I can say, as an expensive purchase such as this, you want to make sure you appoint the right company. Without doubt! this is the company you need to use. 5 star!

Had annual service done today by HEH. As always first class service xxx Engineer smart in appearance and polite. Service done in no time clean and efficient worker. Well done Thomas.

My boiler packed up during the Covid-19 crisis, but HEHUK came along and fitted a new boiler doing a superb job and leaving everywhere clean and tidy. I can't praise them enough they worked so hard under extreme circumstances, having to distance themselves, and were extremely courteous and polite. I would have no hesitation in recommending HEHUK.

During my annual boiler service it was discovered the heating had a blockage and could breakdown at any time, My service engineer could not do the job but got in touch with High Efficiency. They phoned me the same day with an appointment. Andy Baxter, came a couple of days later. He explained a complete heating system was required. Went away priced the job. Two weeks later two lovely young men came. They worked very hard for the 3 days it took. They were very pleasant, helpful nothing too much trouble. I have mobility problems and am old but treated me with respect, and chatted to me when in the room. I now have lovely new radiators and combi boiler. They put everything back in its place. Even sealed my leaking gutter whilst they had the ladder at the back. It is a lovely Company to deal with and lovely staff.

As my boiler was still under warranty I reached out for help to set my timer clock as I'd forgotten how to do since it was installed in March. Same day visit from the lovely Richard who sorted it and took time to advise me on how to maximise my heating efficiency Great service

As usual, very polite young man carried out the agreed work. Excellent service and on time as always. I’ve used this company for 5 years and wouldn’t go anywhere else. Would highly recommend HEH, even the office staff very efficient and friendly.

I asked Richard at HEH to assess a fault on my heating system and he identified a failed control valve. I also asked for help with installing a Nest smart thermostat. Richard was helpful throughout and accommodating with the timing of the work. In my case, I sourced the equipment and Richard fitted it. I'm very happy with the service.

From the initial consultation to completion of the work HEHUK provided us with a great service. Very happy with the vertical radiator and plinth heater. Would definitely recommend without hesitation.

From the initial visit & quote by Richard, dealing with the admin team regarding booking, financing & then rearranging the install at the last minute, to the team who carried out the installation, everyone at HEH was polite & courteous, helpful & most informative. The work was finished within the given timescale, the controls were fully explained & everything was left clean & tidy. The install team of George, Dylan & Jack were a credit to the company. HEH were recommended to me & I would not hesitate to do the same for anyone looking for an efficient professional service

Excellent service from quotation to installation. Knowledgeable people, very thorough, made sure floors were protected and cleaned up fully once work complete. Excellent run through on operation of the ‘boiler’ and willingly answered all my questions before, during and after installation

As always , engineer came as organised, solved the problem quickly and successfully . Very helpful engineer who sorted all out.

Rang HEH mid afternoon after finding a leak from the boiler in the loft running into the bedroom below, carpet soaking water coming through the light fitting, we told what we thought was the problem, an engineer could come out 1st thing the following morning incurring a call out charge of which was very reasonable. The engineer had the spare part with him a really nice guy and the job was completed within half hr. We use this company every year for the annual service and satisfaction is above and beyond. Would certainly recommend to anyone.

Really good firm, Andy and the guys never let me down. Experts in the field and always great price

Rang with radiator fault. Engineer attended within 4hrs, excellent service would recommend to everybody.

Brilliant service as usual with very pleasant and helpful engineer. Very knowledgeable about gas fire safety and full of helpful advice. Finding HEH has been a a moment of reassurance and trust in service for the last good number of years.