Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

893 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
893 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual service
Customer Service
Quality
Value
Arrived on time and the job was carried out with minimal fuss. I can’t fault this company and wouldn’t use anyone else.
Customer in Greater Manchester Posted on 05/04/2024 , work completed 05/04/2024
The trader replied (on 24/04/2024)
Thank you for your 5 star review and thank you for being a loyal customer.
Absolutely fantastic.....as always.
Customer Service
Quality
Value
I cannot recommend HEH highly enough. They came to fix a problem I had within 3 hours of me ringing them - true professionals. Always reliable and nothing too much trouble. Thank you 👍
Customer in Greater Manchester Posted on 29/04/2024 , work completed 29/04/2024
The trader replied (on 02/05/2024)
Amazing review thank you I have passed on your words to all at HEH.
First class service and workmanship
Customer Service
Quality
Value
I have just had a very old heating system replaced with a combi boiler. The company sent Jack and Ethan to install the system. I cannot praise their work and work ethic highly enough. They were on time and worked diligently . They were so respectful of my property and everywhere was sheeted up and protected. The lads were an absolute pleasure to have in my home and they are two fantastic ambassadors for this company. I chose the company because they completed work for my elderly parents last year . I was so impressed by the company, it’s communication and standard of work I didn’t bother to approach any other company when I wanted my heating system changed. Thank you so much for such a brilliant experience I am over the moon with the work and how well the guys treated my home . They were such lovely lads and I would recommend them to anyone who wants a first rate service!!
Customer in Derbyshire Posted on 09/05/2024 , work completed 09/05/2024
The trader replied (on 16/05/2024)
we are so pleased to hear your recent installation your comments have been passed to Ethan and Jack amazing thank you and enjoy your boiler :)
Annual maintenance
Customer Service
Quality
Value
We started using HEH A few years ago, after problems with the ignition on our gas fire. The issue was sorted out then, and since then we have use them annually for our boiler and gas fire service. Customer service is very efficient and the engineer always arrives on time, usually sending a text to say he’s on his way. All the staff we have dealt with have been very friendly and efficient and the engineers always clean up afterwards.
Customer in Greater Manchester Posted on 22/05/2024 , work completed 22/05/2024
The trader replied (on 23/05/2024)
Thank you for your 5 star review we appreciate your feedback, Many thanks from all at HEH
Fantastic service
Customer Service
Quality
Value
Called HEH to service dads gas fire. Appointment made for following day. Dave and jake did a great job. Very Friendly, very clean (put sheets down when working)and professional. Very happy with service provided and would use again.
Customer in Greater Manchester Posted on 05/06/2024 , work completed 05/06/2024
Excellent service
Customer Service
Quality
Value
The engineer was polite, messaged to say he was on his way & was very efficient. This company have always been excellent.
Customer in Greater Manchester Posted on 08/06/2024 , work completed 08/06/2024
The trader replied (on 29/07/2024)
Thank you for your 5 * Review, From all at HEH.
Excellent service
Customer Service
Quality
Value
I have used the services of this company several times. I have always been very satisfied with them. The work done has always been excellent and their engineers are very professional and polite.
Customer in Greater Manchester Posted on 18/06/2024 , work completed 18/06/2024
The trader replied (on 29/07/2024)
Its great to hear your feedback and that you are satisfied with our service, Thank you very much.
Professional trustworthy company
Customer Service
Quality
Value
From my first call to the installation HEH have met and even exceeded my expectations. After being let down by previous traders it’s a pleasure to finally find an excellent trustworthy company that delivers. Will now be my first choice for any future work
Customer in Greater Manchester Posted on 12/07/2024 , work completed 12/07/2024
The trader replied (on 29/07/2024)
Thank you for your review, its great to hear we are your first choice we look forward to working with you in the future. From all at HEH
Fast and friendly service
Customer Service
Quality
Value
I had no hot water for 2 days as well as boiler pump and tank immersion heater failed. Rang HEH and booked them to come. Arrived early and identified needed parts. They came back same day to fix and also service system. Great service and really friendly staff. Definitely will use again.
Customer in Greater Manchester Posted on 23/07/2024 , work completed 23/07/2024
The trader replied (on 08/08/2024)
Thank you for your 5 Star review from all at HEH
Gas boiler and fire service
Customer Service
Quality
Value
Absolutely flawless job done on time and very professionally. The engineer who did the work was very thorough and tidy. Great job.
Customer in Greater Manchester Posted on 20/08/2024 , work completed 20/08/2024
The trader replied (on 30/01/2025)
Thank you for your review your feedback has been passed to the engineer who completed your service. Thank you
New boiler
Customer Service
Quality
Value
Dylan and colleague were very helpful and professional when installing our new boiler. Left a clean and tidy workspace. And they went the extra mile in identifying and repairing a gas leak from our oven. We are very happy with the result.
Customer in Greater Manchester Posted on 10/09/2024 , work completed 02/09/2024
The trader replied (on 30/01/2025)
Its lovely to hear you are happy with your new boiler, I have passed on your feedback to the engineer that installed your boiler. Thank you
Excellent service
Customer Service
Quality
Value
Called regarding no hot water or heating, engineer arrived within the hour, problem fixed. Can’t recommend enough.
Customer in Greater Manchester Posted on 21/10/2024 , work completed 21/10/2024
The trader replied (on 30/01/2025)
We are so pleased to hear that you are happy with our service. Your kind words have been shared to all at HEH.
HEH Great Heating Engineers
Customer Service
Quality
Value
HEH are both very reliable and expert heating engineers who always go that extra mile to give complete satisfaction at a good price. Highly recommend
Customer in Greater Manchester Posted on 24/10/2024 , work completed 24/10/2024
The trader replied (on 30/01/2025)
Amazing 5 star review thank you, your review is very much appreciated.
Heating not getting up to temperature
Customer Service
Quality
Value
We rang because our heating was not getting up to temperature. Andy came & rebooted the boiler. Explained some of the old radiators were causing problems with need to flush out - to be done . Excellent response/service as usual and advice given.
Customer in Greater Manchester Posted on 18/11/2024 , work completed 18/11/2024
The trader replied (on 30/01/2025)
Your kind words about Andy really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Service
Customer Service
Quality
Value
I’ve used HEH for years and I cannot fault Andy and his team. From the first call to the office to the visit and sign-off, first class service. Wouldn’t go anywhere else. Highly recommended.
Customer in Derbyshire Posted on 10/12/2024 , work completed 10/12/2024
Boiler repair
Carried out work on faulty part on boiler. Done to time specified, by a very pleasant and helpful young man. Would always highly recommend your company.
Customer in Greater Manchester Posted on 20/12/2024 (Reviewer did not use service)
12+ year old gas boiler service, repair, & advice.
Customer Service
Quality
Value
Our latest heating engineer Jack was at primary school when our boiler was installed by HEH! And it's still going strong, thanks to him this year. Before that, we've always had exemplary service from Dylan, & Dave. These guys clearly take a pride in their work.
Customer in Greater Manchester Posted on 07/01/2025 , work completed 07/01/2025
Great friendly service
Customer Service
Quality
Value
Had arranged a visit to get s quote to remove a non working gas fire as my father wanted to replace it for an electric fire. The engineer who came, Andy Baxter, was very friendly and gave my father all the information he needed. He advised that they could fit any fire we bought on the same day as removing the gas fire. This was something I wasn't expecting but was very happy with the overall quote. Very reasonable and exceedingly customer-friendly
Customer in Greater Manchester Posted on 08/01/2025 , work completed 08/01/2025
The trader replied (on 31/01/2025)
Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Call out
Customer Service
Quality
Value
I phoned on Friday whilst away on holiday. The App said we had an issue. The telephonist took control and arranged for an engineer to call around on Saturday morning. He made everything secure and got the system working again during the exceptionally cold period. Fantastic service and excellent communication. I Can’t rate them highly enough. Marvellous customer service. David
Customer in Greater Manchester Posted on 13/01/2025 , work completed 10/01/2025
The trader replied (on 31/01/2025)
Thank you for taking the time to leave such a great review, your review has really made our day. Thank you from all at HEH
Great Service
Customer Service
Quality
Value
The only company we would use for purchase and then servicing of our boiler. Always able to facilitate our needs. Great you receive a text when the engineer is on the way too. Thanks
Customer in Greater Manchester Posted on 16/01/2025 , work completed 16/01/2025
The trader replied (on 31/01/2025)
Thank you for taking the time to leave us such a lovely review. Thank you for choosing us!
Survey
Customer Service
Quality
Value
I requested a survey on old pipes in the garage. Surplus pipes to be removed soon. Asked about new radiator in front room as current one about 60 years old. Got a quote which I'm happy with. Also queried gas fire in front room. I was given excellent advice by Richard, will give his recommendations serious thought and have the changes made in the summer. Thank you Richard.
Customer in Greater Manchester Posted on 07/02/2025 , work completed 06/02/2025
The trader replied (on 15/04/2025)
Your review is very much appreciated, We have passed on your kind words to Richard, We look forward to working with you again, Thank you
Service on boiler
Excellent communication throughout and prompt arrival and the engineer was outstanding. Highly recommend this company, have done 2 bathrooms for me.
Customer in Greater Manchester Posted on 21/02/2025 (Reviewer did not use service)
The trader replied (on 15/04/2025)
Thank you for your review.
Excellent
Customer Service
Quality
Value
HEH is a small but brilliantly run business. They are efficient it’s in the name. Good engineers who give a great service at a competitive price.
Customer in Greater Manchester Posted on 21/03/2025 , work completed 21/03/2025
The trader replied (on 15/04/2025)
Thank you for your lovely review.
couldn't have a more TRUSTED trade
Customer Service
Quality
Value
I can
Martyn, Oldham Posted on 18/06/2015 , work completed 18/06/2015
Very impressed
Customer Service
Quality
Value
HEH's work was carried out to an extremely high standard. The two lads who carried out the work, Dylan & Aaron, were professional, polite & nothing was too much trouble. Very impressed!
Paul, Cheshire Posted on 13/01/2016 , work completed 13/01/2016
High efficiency in name and service
Customer Service
Quality
Value
Required new boiler and rads; job surveyed professionally, date given and workmen arrived on the dot of 8:00am as promised. Thank you Dylan and Aaron, clean tidy work, the new controls clearly explained. A pleasure to have them in our home and unhesitatingly recommended. Also fixed two radiators so we could have heat over Christmas period, prior to work commencing at no extra charge
Robert, Lancashire Posted on 22/01/2016 , work completed 22/01/2016
Excellent work. Very happy.
Customer Service
Quality
Value
The engineers were very professional, informative, prompt, clean & friendly. We are extremely happy with the service provided from the office staff to the install team. Highly recommended company.
Leanne, Cheshire Posted on 18/11/2015 , work completed 18/11/2015
High Efficiency Heating - an apt title
Customer Service
Quality
Value
We had a new boiler from HEH in 2011 and it was installed quickly and efficiently by a courteous team of engineers. Since then we have had the system serviced by them yearly. They come out today, in January 2016 for a leakage issue on the boiler and dealt swiftly with the problem. They even text you to let you know an engineer is on his way and the time of arrival. I cannot praise them enough.
John, Cheshire Posted on 12/01/2016 , work completed 12/01/2016
My Review
Customer Service
Quality
Value
Prompt & professional
Dorothy, Lancashire Posted on 25/01/2016 , work completed 25/01/2016
Prompt and professional
Customer Service
Quality
Value
Job done well. Explained aspects of the heating system clearly. Pleasant engineer. Would recommend.
Lynda, Cheshire Posted on 23/02/2016 , work completed 23/02/2016
Excellent
Customer Service
Quality
Value
Good, clean, friendly service. Top quality.
Vera, Lancashire Posted on 02/02/2016 , work completed 02/02/2016
Central heating made easy
Customer Service
Quality
Value
I enquired about a new central heating boiler and overall of my systems 2 weeks later it was complete. A professional, tidy and full explained job completed in 2 and a half days. .A Worchester combi boiler and first class materials were used. I would recommend HEH for there first class work.
Peter, Lancashire Posted on 26/02/2016 , work completed 26/02/2016
Fantastic service
Customer Service
Quality
Value
We have used this company many times and their service has always been first class. They always go the extra mile to carry out the job and leave everything clean & tidy when they finish. Will continue to use them for all our plumbing & heating needs.
Which? Trusted Traders Consumer Posted on 30/01/2016 , work completed 30/01/2016
First Class Job by First Class Engineers @ HEH
Customer Service
Quality
Value
I would recommend Andy and his team, they arrived promptly and were customer focused. The guys were professional and had a clear understanding of what was required, with the knowledge to carry out the task and they even tidied up afterwards! Customer satisfaction was clearly evident! Would have no hesitation in calling on HEH again if required.
Peter Darby Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 03/05/2018)
Hi Peter. Thanks for leaving us a great review. Thank You for the opportunity for us to carry our work in your home. It means a lot to us that your are happy with our services. If you need any further assistance you know where we are :) Thanks Again From all the Team at HEH
Excellent
Customer Service
Quality
Value
Good service, had them for many years at two properties. Polite, reasonably priced and attended at my convenience.
Julie, Lancashire Posted on 27/05/2016 , work completed 27/05/2016
Completely happy
Customer Service
Quality
Value
The job was supplying and fitting a new gas fire. The work was prompt and efficient. The engineer tidied up afterwards leaving no evidence of the work apart from a nice new fire. I have always been happy with the work done by High Efficiency Heating UK over several years and would always go to them for anything I need in the future.
Gillian, Lancashire Posted on 23/05/2016 , work completed 23/05/2016
Excellent service from start to finish
Customer Service
Quality
Value
I have just had my new boiler fitted by HEH UK Ltd and cannot praise the team enough. Right from the start when Andy came out to quote for the boiler through to the installation yesterday by Dylan and Kyle the whole experience was professional and stress free. Dylan and Kyle arrived exactly at the time I was given and worked right through the day until completion. They were very polite, hardworking and easy to work around. They treated my property with respect and made sure all surfaces and floors were completed covered for protection. After the installation they cleaned up everything, so much so that after they left no-one would have believed I had just had a new boiler installed! I would highly recommend this company to anybody considering getting a new boiler. Their customer service is second to none. Well done to all the team. A big thank you from all my family!
Dianne Harris Posted on 27/07/2016 , work completed 27/07/2016
Quick, clean, professional
Customer Service
Quality
Value
Job needed cooker stripping down to fit new part. It was done quickly and efficiently with no mess. Very friendly and pleasant man.
Marian, Cheshire Posted on 05/07/2016 , work completed 05/07/2016
Brilliant job prompt & professional, v. good
Customer Service
Quality
Value
An excellent service as always can't praise them enough. Well done High Efficiency Heating UK Ltd
Dianne, Lancashire Posted on 30/06/2016 , work completed 30/06/2016
Prompt & professional
Customer Service
Quality
Value
Very good and very helpful.
Frank, Lancashire Posted on 29/07/2016 , work completed 29/07/2016
Superb Service
Customer Service
Quality
Value
We had an old (very old) back boiler that needed to be replaced with a combi boiler. Wow what can I say Aaron and Kyle worked cleanly, effectively and quickly and got the job done to the highest quality. We are over the moon with the service we received and I have no hesitation in recommending these guys to anyone. A lovely, friendly and professional service from everyone we spoke to at High Efficiency Heating from start to finish. Thank you Andy, Sharron, Aaron and Kyle.
Nicola Posted on 25/08/2016 , work completed 25/08/2016
My Review
Customer Service
Quality
Value
Prompt and professional
Reginald, Lancashire Posted on 08/08/2016 , work completed 08/08/2016
Prompt, professional, clean
Customer Service
Quality
Value
Prompt, pleasant & quick with the work. Very satisfactory.
Valerie, Lancashire Posted on 02/09/2016 , work completed 02/09/2016
Efficient & professional
Customer Service
Quality
Value
We have been using High Efficiency for over 10 years. Their service is superb from the admin team through to the engineers. The value for their yearly fee is excellent. Would use no other company.
Janet, Lancashire Posted on 22/09/2016 , work completed 22/09/2016
Excellent service
Customer Service
Quality
Value
Boiler leak fixed promptly. Further problem diagnosed and fully explained. Action plan agreed upon and date of action given immediately. Follow up telephone call to discuss issue again and time given to re-consider options if necessary. Further work carried out as agreed. Excellent result.
Dorothy, Lancashire Posted on 03/10/2016 , work completed 03/10/2016
My Review
Customer Service
Quality
Value
Prompt and professional
Patricia, Lancashire Posted on 06/10/2016 , work completed 06/10/2016
First class customer service and workmanship.
Customer Service
Quality
Value
From my initial contact with Sharron I received professional, friendly service. Andy visited my home I explained to him what I work I required, Andy surveyed my current system and then explained clearly what options were available to me, and quoted a clear and competitive price and timescale for the work to be carried out. On the day the work was carried out Ross the Engineer arrived promptly and worked tirelessly through the day. Ross was polite, professional and works to a meticulous standard. My new boiler and associated pipework is Top class, Ross has produced a work of art!. It was a pleasure to allow HEH into my home to carry out this work. I will definitely use them again and wholeheartedly recommend them. Thank you to all at HEH.
Anthony, Ashton under Lyne Posted on 14/11/2016 , work completed 14/11/2016
Brilliant job
Customer Service
Quality
Value
Used HEH on many jobs i.e. Central heating, gas fires. Always first class service. (Highly recommended)
Keith, Cheshire Posted on 10/10/2016 , work completed 10/10/2016
Excellent service
Customer Service
Quality
Value
Excellent service as usual, very polite and helpful. Have recommended this trader may times.
Barry, Lancashire Posted on 08/11/2016 , work completed 08/11/2016
Brilliant job.
Customer Service
Quality
Value
Workers very efficient and helpful.
Frank, Lancashire Posted on 16/11/2016 , work completed 16/11/2016