Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

908 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
908 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Issues with my timer settings
Customer Service
Quality
Value
As my boiler was still under warranty I reached out for help to set my timer clock as I'd forgotten how to do since it was installed in March. Same day visit from the lovely Richard who sorted it and took time to advise me on how to maximise my heating efficiency Great service
Customer in Greater Manchester Posted on 12/11/2022 , work completed 07/11/2022
The trader replied (on 16/11/2022)
Hello, Thank you for you very kind review. We will always get out to our under guarantee work to help and advise on their new boiler and controls. We hope that you are enjoying all the benefits of your heating system. Warmest Regards From all the Team at HEH
Excellent boiler installation
Customer Service
Quality
Value
Having previously used this company for smaller gas fire servicing jobs for my elderly mother, I have always been impressed by their promptness, professionalism and very reasonable costs, so it was only natural that I would go to them when I needed a new boiler installing for myself. They provided a very prompt survey of what was required to replace an old floor standing boiler with a compact Worcester Bosch combi-boiler. The costs quoted were very reasonable when factoring in several new radiators. Throughout they provided a highly professional service and even accommodated a late change requested on my part as to the positioning of the actual boiler. The installation team were friendly and worked cleanly and with apparent pride in their work. All in High Efficiency Heating (UK) Ltd provided five star service and one which I would have no hesitation on recommending. Top marks.
Martin in Greater Manchester Posted on 18/12/2022 , work completed 25/11/2022
The trader replied (on 13/01/2023)
Hello Martin Thank you for your very kind review. We hope that you are enjoying all of the benefits of your new Worcester Bosch 4000 boiler. We are so pleased that you have been happy with the service you have received for your mum and yourself. HEH will accommodate all of our customers needs without fuss, even last minute changes. We hope to see you again in the future for your annual boiler service but should you need us in the meantime please do not hesitate to contact us Warmest Regards From all the Team at HEH
Replacement Radiators
Customer Service
Quality
Value
We had 4 radiators replaced yesterday. Andy came to do the quote and Dave and Ethan came to remove the old ones and fit the new. They arrived on time and were very polite and tidy - there was absolutely no trace of anyone having been in the house after they'd left. Very pleased with the work done. Would definitely use HEH again.
Lynn in Greater Manchester Posted on 22/11/2022 , work completed 21/11/2022
Excellent company
Customer Service
Quality
Value
Andy came out to survey my old central heating boiler, which he installed and serviced, for over 20 years. He explained which one was best for my needs. A very reasonable competitive price was agreed and installation date confirmed. A text message was sent on the arranged day to say that they were on their way. Dylan was very professional, friendly and helpful. They took extra care to clean up after themselves and the work was completed in one day. Before they left they explained how the boiler worked and set up the timer for me. I have always had excellent customer service from office staff to engineers. It’s good to know that this is a company that really cares about its customers, whether old or new, it just cares for you. And for most people that’s really important. Thank You all at HEH.
Tricia in Greater Manchester Posted on 10/01/2023 , work completed 07/01/2023
The trader replied (on 02/03/2023)
Good Morning Tricia, Thank you for leaving us a great review. We are so pleased that you were happy with our services and the customer care that you received from your first installation 20 years ago until now. It really does mean a lot. We hope that you are enjoying all of the benefits of your new boiler. Warmest Regards From all the Team at HEH
Annual service
Customer Service
Quality
Value
A lovely and very polite young man arrived on time and got straight to the job in hand. He was very happy to answer all my questions and offered sound advice on how to get the most efficient and economic use from my heating/hot water system, given the rising energy prices. I would recommend HEH without reservation.
Customer in West Yorkshire Posted on 01/03/2023 , work completed 01/03/2023
The trader replied (on 17/03/2023)
Hello Thank you for your kind review, We are so pleased you were happy with the customer care that you received. All of our engineers are knowledgeable and will never hesitate to answer any questions or queries regarding your heating systems. Thank you for considering us for a recommendation. We hope that you are enjoying the benefits of your energy efficient heating appliances. Warmest Regards From all the team at HEH
The trader replied (on 17/03/2023)
Hello Thank you for your kind review, We are so pleased you were happy with the customer care that you received. All of our engineers are knowledgeable and will never hesitate to answer any questions or queries regarding your heating systems. Thank you for considering us for a recommendation. We hope that you are enjoying the benefits of your energy efficient heating appliances. Warmest Regards From all the team at HEH
Call out to leaking boiler
Customer Service
Quality
Value
Quick response (I'm on the service plan) arrived earlier than arranged but notified in advance. Quick diagnosis and remedied the leaking part. Quick, efficient and professional. I would highly recommend HEH.
Customer in Greater Manchester Posted on 15/02/2023 , work completed 15/02/2023
The trader replied (on 07/03/2023)
Hello Thank you for taking the time to leave us a lovely review. Being on our Heat Plan Contract comes with many benefits including emergency call out within the first 24 hours. We are just happy that we could be of assistance and that your boiler is back up and running smoothly again. Warmest Regards From all the Team at HEH
great service
Customer Service
Quality
Value
I have used High efficient heating of Tameside on a number of occasions for servicing and call outs. They provide a first class service with their Knowledge and efficiency. They are polite and friendly people and will openly answer any of your questions. You get first class service from all who work for this firm. Heh UK Ltd is a firm you can trust.
Customer in Greater Manchester Posted on 29/04/2025 , work completed 29/04/2025
New Boiler
Customer Service
Quality
Value
A great service from the estimated to the completed work. Installers arrived on time and covered the working area with dust sheets, and asked if it was OK to bring in their tool boxes and equipment for the job. Once install was complete they had a good clean up. They went through the new controls and made sure that I understood everything before leaving. They were polite and courteous throughout.
Customer in Greater Manchester Posted on 01/05/2025 , work completed 30/04/2025
Installation of Gas Fire
Customer Service
Quality
Value
HEH installed a gas fire for my mum on 15.01.2025. Andy helped her choose the fire that was appropriate for the room and easy to use with a remote control. Mum has arthritis in her hands and struggled with the old fire's ignition. The job was completed as requested, the old fire was removed and taken away. The new fire was installed in a couple of hours and the room left as it was found. Other than the new fire you would never know work had been carried out. Andy, Louise, Charlotte and all the team are always helpful (they have serviced my mum's gas fire annually for several years). I highly recommend HEH.
Customer in Greater Manchester Posted on 18/01/2025 , work completed 15/01/2025
The trader replied (on 31/01/2025)
Thank you for kindly leaving us a review. We hope your mum is happy with her new fire. Thanks again for being a loyal customer.
Hot water at last
Customer Service
Quality
Value
Kept losing water pressure in boiler and had no hot water or heating. Radiators seemed fine and one person came to house, took call out charge and left me no better off. HEH were recommended to me by a reputable company. Professional outfit. Located the source of the problem. Some air gadget thingy. Soon sorted. Would use again and recommend.
Customer in Greater Manchester Posted on 24/04/2025 , work completed 23/04/2025
The trader replied (on 29/04/2025)
It's great to hear you're happy with our service. Thank you for your amazing review from all at HEH.
Excellent Service
Customer Service
Quality
Value
Excellent service from Andy, who even came out, despite being ill, and persevered until our heating was up and running again. Excellent personal service.
Customer in Greater Manchester Posted on 10/02/2025 , work completed 10/02/2025
The trader replied (on 15/04/2025)
Thank you for your kind words and lovely review.
Thoroughly professional
Customer Service
Quality
Value
Punctual, knowledgeable and totally trustworthy. I have used them for 10 years and am always recommending them to friends and family. I have a service plan with them which gives complete peace of mind. Very friendly and helpful local business.
Customer in Greater Manchester Posted on 18/02/2025 , work completed 17/02/2025
The trader replied (on 15/04/2025)
Thank you for your review and being a loyal customer we look forward to working with you again. From all at HEH
Heating restored
Customer Service
Quality
Value
Our Vaillant boiler stopped working and the engineer from High Efficiency Heating identified a blockage that was stopping the flow of gas and we are now fully operational again. I have used this company a number of times and I like the way they always come when they say they will and they text me when they are on their way. All of the engineers they have sent have always been very knowledgeable and personable. I recommend the company without reservation.
Customer in Greater Manchester Posted on 31/01/2025 , work completed 31/01/2025
The trader replied (on 31/01/2025)
Thank you for your 5 star review, I am so pleased to hear you are happy with our service we look forward to working with you in the future. From all at HEH
Boiler repair
Carried out work on faulty part on boiler. Done to time specified, by a very pleasant and helpful young man. Would always highly recommend your company.
Customer in Greater Manchester Posted on 20/12/2024 (Reviewer did not use service)
Excellent company
Customer Service
Quality
Value
HEH have been servicing my boiler for about 5 years. They provide great customer service, keeping me updated when the engineer is on the way. Never been let down by them. All the engineers are friendly, and a special call out to Richard who is super knowledgeable. I would highly recommend this company.
Customer in Greater Manchester Posted on 03/03/2025 , work completed 03/03/2025
The trader replied (on 15/04/2025)
I have passed on your kind words to Richard and all at HEH. Thank you for this review very much appreciated by all at HEH. Thank you.
EXCELLENT Service from HEH
Customer Service
Quality
Value
My dealings with this Company span over many years and my experience has always been absolutely top notch. Nothing is too much trouble and the staff are always courteous, helpful and efficient. WELL DONE...would not hesitate or think twice regarding recommendations of this Company to anyone needing a first class service.
Customer in Greater Manchester Posted on 20/05/2025 , work completed 19/05/2025
Boiler and fire service.
Customer Service
Quality
Value
Have used this company for several years. Always find all the staff to be prompt, efficient and courteous .
Customer in Greater Manchester Posted on 23/05/2025 , work completed 23/05/2025
Very reliable
Customer Service
Quality
Value
Had the boiler and gas fire serviced. The engineer was courteous and respectful and carried out the work efficiently. I know if I have an emergency with either of the appliances, I can rely on this company.
Customer in Greater Manchester Posted on 11/06/2025 , work completed 11/06/2025
Complex job, very well performed
Customer Service
Quality
Value
This was a complex heating job. An additional installation of a gas boiler to a complicated multi-source (solar panel, boiler stove, immersion heater) thermal store. Carried out in a most professional manner. On time and as per quote.
Ed, Lancashire Posted on 23/03/2016 , work completed 23/03/2016
Very high standard
Customer Service
Quality
Value
Have used this trader for many years and have found them to be a five star service. From contacting them to report a fault to the engineer completing the problem. Very rare these days.
Percy, Lancashire Posted on 30/03/2016 , work completed 30/03/2016
Spot on, very efficient.
Customer Service
Quality
Value
Boiler and Hive thermostat installed. Very tidy, very polite, great service. Would recommend HEH to anyone. Great value also.
Matthew, Lancashire Posted on 29/02/2016 , work completed 29/02/2016
Multipoint installation.
Customer Service
Quality
Value
Good, quick response from HEH to install a new multipoint. Contacted on the Monday and installed on the Tuesday. No mess of fuss, completed the installation in about two hours.
Roy, Lancashire Posted on 15/03/2016 , work completed 15/03/2016
Prompt and professional
Customer Service
Quality
Value
Job done well. Explained aspects of the heating system clearly. Pleasant engineer. Would recommend.
Lynda, Cheshire Posted on 23/02/2016 , work completed 23/02/2016
Excellent service
Customer Service
Quality
Value
They were very helpfull full of knowledge and a great service . I couldnt have asked for more a pleasure to have dealt with them
st james church Posted on 12/07/2016 , work completed 12/07/2016
Brilliant Job
Customer Service
Quality
Value
HEH did an excellent job in fitting our new boiler and some new radiators. Dylan, Arron & Kyle were very pleasant and efficient and had lovely manners. They made sure they cleaned up after themselves when they had finished and the house was left nice & tidy. Everyone from the office staff to Andy, the boss, gave a very efficient service. We would recommend HEH Up Ltd.
Jennifer, Lancashire Posted on 07/06/2016 , work completed 07/06/2016
Prompt, professional, friendly
Customer Service
Quality
Value
Used this business twice to date & found them to be very prompt in arrangement of appointment. Delivered a professional & friendly service which is excellent value for money. Will use them again.
Rosemary, Lancashire Posted on 10/02/2016 , work completed 10/02/2016
Completely Proffesional
Customer Service
Quality
Value
Fantastic service so Proffesional compared to other companies and individuals that had been round to quote.
Kayleighelizx Posted on 09/01/2016 , work completed 09/01/2016
highly efficient as the name says
Customer Service
Quality
Value
I would have no hesitation in recommending HEH, the workmanship is of a very high standard, the engineers are very conscientious and the staff are very friendly and efficient. Highly recommended.
tracey Posted on 28/01/2016 , work completed 28/01/2016
My Review
Customer Service
Quality
Value
Arrived on time. Clean job. No problems.
Donald, Cheshire Posted on 28/01/2016 , work completed 28/01/2016
Brilliant job
Customer Service
Quality
Value
They were on time, very friendly and efficient. I would recommend them.
Kathryn, Lancashire Posted on 14/01/2016 , work completed 14/01/2016
High Efficiency Heating - an apt title
Customer Service
Quality
Value
We had a new boiler from HEH in 2011 and it was installed quickly and efficiently by a courteous team of engineers. Since then we have had the system serviced by them yearly. They come out today, in January 2016 for a leakage issue on the boiler and dealt swiftly with the problem. They even text you to let you know an engineer is on his way and the time of arrival. I cannot praise them enough.
John, Cheshire Posted on 12/01/2016 , work completed 12/01/2016
First Class from contact to completion
Customer Service
Quality
Value
From contacting Sharron in the office, to the survey and installation, HEH were first class. My previous boiler had been condemned and I had no heating or hot water. Andy ensured that the installation was done as soon as possible when he realised that there was a vulnerable person in the house. The work was carried out in a professional manner. Nothing was rushed and everything was explained fully. On completion Andy checked that I was fully satisfied with the work. I would not hesitate to recommend HEH
Martyn Posted on 27/04/2016 , work completed 27/04/2016
Brilliant job
Customer Service
Quality
Value
The engineer was very efficient at the service of my heating system.
Samuel, Cheshire Posted on 19/04/2016 , work completed 19/04/2016
First Class Job by First Class Engineers @ HEH
Customer Service
Quality
Value
I would recommend Andy and his team, they arrived promptly and were customer focused. The guys were professional and had a clear understanding of what was required, with the knowledge to carry out the task and they even tidied up afterwards! Customer satisfaction was clearly evident! Would have no hesitation in calling on HEH again if required.
Peter Darby Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 03/05/2018)
Hi Peter. Thanks for leaving us a great review. Thank You for the opportunity for us to carry our work in your home. It means a lot to us that your are happy with our services. If you need any further assistance you know where we are :) Thanks Again From all the Team at HEH
Excellent job
Customer Service
Quality
Value
HEH were extremely professional and thorough from start to finish, cannot fault their work or the way they dealt with us. We had no doubts about them from the moment Andy first came to do the survey and that opinion was confirmed once they were on site. Extremely tidy, thoughtful and knowledgeable, I wouldn't hesitate to recommend them.
Paul Watkins Posted on 21/07/2016 , work completed 21/07/2016
Prompt & professional
Customer Service
Quality
Value
Engineer by the name of Dave Taylor carried out the work. He was friendly, polite and knew what he was doing. A job well done and no mess left behind.
Peter, Cheshire Posted on 22/06/2016 , work completed 22/06/2016
Prompt & professional
Customer Service
Quality
Value
Very good and very helpful.
Frank, Lancashire Posted on 29/07/2016 , work completed 29/07/2016
Prompt and professional.
Customer Service
Quality
Value
Had work carried out several times, found them to be very professional and friendly. I would recommend H.E.H. to everyone. Give them a call.
Brian, Cheshire Posted on 04/08/2016 , work completed 04/08/2016
Services with high efficiency
Customer Service
Quality
Value
Dave was prompt, very approachable, serviced my boiler very quickly as I have had no problems with it. I would recommend this firm to anyone.
Sandra, Lancashire Posted on 01/07/2016 , work completed 01/07/2016
Central heating, boiler replaced
Customer Service
Quality
Value
Suitability and costs of replacement boiler explained thoroughly at home consultation. Boiler replaced promptly with minimal disruption. Clear instructions given on controls and after care service. Andy and his team were cheerful and professional throughout. Very pleased with new boiler.
Catherine, Lancashire Posted on 14/07/2016 , work completed 14/07/2016
My Review
Customer Service
Quality
Value
Prompt and professional
Reginald, Lancashire Posted on 08/08/2016 , work completed 08/08/2016
My Review
Customer Service
Quality
Value
Very professional
Christopher, Cheshire Posted on 19/08/2016 , work completed 19/08/2016
Prompt & professional
Customer Service
Quality
Value
Job well done.
Peter, Cheshire Posted on 05/08/2016 , work completed 05/08/2016
Excellent, professional service
Customer Service
Quality
Value
High Efficiency Heating UK provided me with a 1st class service. The timeliness, consideration & professionalism were of the highest standard. The owner (Andy Baxter) showed me kindness and understanding. It was as though nothing was too much trouble and their after service care has been excellent. I cannot recommend them highly enough.
Tracy, Cheshire Posted on 26/08/2016 , work completed 26/08/2016
Top job. Good price
Customer Service
Quality
Value
Fitted new boiler in different position with minimum fuss and no mess. 2 engineers who were efficient and polite. Very pleased with all aspects of the job.
Paul, Cheshire Posted on 07/09/2016 , work completed 07/09/2016
Prompt and professional.
Customer Service
Quality
Value
Very good, very pleased with everything, they gave us a telephone call half an hour before calling. Engineer very pleasant and clean worker, left no mess, very good service given from High Efficiency Heating UK Ltd. Very happy I used them.
Ann, Cheshire Posted on 26/10/2016 , work completed 26/10/2016
Brilliant job
Customer Service
Quality
Value
Quality work and service. A great company to deal with. Did a wonderful job and cleared everything up after work carried out.
Jason, Lancashire Posted on 01/11/2016 , work completed 01/11/2016
Brilliant & obliging engineer
Customer Service
Quality
Value
Engineer arrived on time. He went the extra mile with servicing the gas fire and boiler. A really obliging and professional tradesman.
Alan, Cheshire Posted on 29/09/2016 , work completed 29/09/2016
Efficient & professional
Customer Service
Quality
Value
We have been using High Efficiency for over 10 years. Their service is superb from the admin team through to the engineers. The value for their yearly fee is excellent. Would use no other company.
Janet, Lancashire Posted on 22/09/2016 , work completed 22/09/2016
Prompt and professional
Customer Service
Quality
Value
High Efficiency Heating have looked after heating and other plumbing jobs for me over the last 9 years. Their workmanship and aftercare service is second to none.
Brenda, Lancashire Posted on 18/11/2016 , work completed 18/11/2016