High Efficiency Heating UK Ltd

I contacted this company about a boiler replacement because they are listed on Which Trusted Traders and have excellent reviews. I wasn't disappointed. The survey was done within a couple of days and the work carried out within a couple of weeks, all done in a day with no mess left behind and at a fair up front price with no hard sell. Aaron who carried out the work did a very good job and tidied up all the pipe work so it all looks very neat now. The replacement boiler is excellent, even in the current cold weather I've been able to reduce the time the central heating needs to be on because the house is so warm. I have no hesitation recommending this company and I will use them again in the future.

We desperately needed a new boiler fitting at short notice, I was panicking as our boiler was on the blink and was worried I couldn't get it fitted before Christmas. I contacted Andy @ HEH who called and got everything arranged and assured me it would be done before Christmas. It was done on Saturday and the lads fitting it were brilliant. Were very efficient, polite and cleaned up as well. We would recommend them to anyone. Really pleased with the service and the new boiler is amazing. Thank you so much

Heh was recommended by my usual plumber who has retired. I was very impressed by the service on offer. Gareth Taylor arrived when promised and was extremely knowledgeable and efficient. Really happy to have discovered heh and will certainly use them in future. I have been telling friends about my experience as service and integrity these days is in short supply David, Delph, Saddleworth

We have been one of Andy Baxter's customers for 26 years and can't recommend HEH highly enough. Gareth, one of the service engineers came to service our heating and fire yesterday and did a thoroughly good job. I thought our fire needed replacing as it is quite old and was extremely inefficient but I was wrong! Gareth worked his magic and like a phoenix rising from the ashes, it's as good as new. They could have easily made more money by telling me it needed replacing and I would have been none the wiser, but this is an honest Company.

HEH came and fitted a new Worcester Bosch boiler last March. Prior to the fitting they came and looked at our existing system, discussed what we needed & created a written quote there and then. I didn't feel under any pressure during the discussion. I also liked the fact that the quote meant there would be no extras when they came to fit - everything was included. On the day they were professional, organised, and efficient. Everything was done in time and with no fuss. They cleaned up very well and left everything tidy. The service is due at the start of April and we've already spoken with them about this. They're not cheap but you get what you pay for, and in this case I'd say you're paying for high quality work. Spot on all round.

Unfortunately, my boiler gave way bang in the middle of my final exams at university. After going through a bit of an ordeal with another repair man, I was relieved to come across HEH UK's number. The customer service was phenomenal and the staff were so lovely. I called about 3 times with different questions and the staff were incredibly patient and addressed all my concerns. David, the gentleman who came to repair my boiler, was prompt, courteous, and was able to repair the boiler then and there. I cannot thank your team and company enough for all your help. I thoroughly recommend your team and will only be using your services from here on. Thank you again!

Just had my central heating and gas fire serviced, the engineer that came was first class. Would recommend the company to anyone.

I have used HEH for the past 10 years for all my plumbing, heating and gas needs. I have never been disappointed with the service or work which they provide. They offer a text alert service which means you know when your engineer visit is booked for and even when the engineer is on their way to your house. Great company, I'd have no hesitation in recommending.

HEH installed our boiler nearly 9 years ago, I never use anyone else & wish they had done our previous boiler installation. We always get a prompt reliable & friendly service. They keep you well informed, let you know when the engineer is on his way. I would & have recommended HEH to friends, family & neighbours Thank you everyone at HEH

I woke up to no boiler and the weather being -4c and 8 inches of snow, with 2 small children at home. Within 2 hours two friendly and polite staff attended my home and within minutes fixed my boiler. I would definitely recommend this company in the future. I can’t thank them enough.

High Efficiency Heating installed my boiler about 1 year ago.This cold winter my boiler failed.I contacted HEH and within a few minutes the engineer came and resolved the problem. My heating was back to normal. I am very grateful to this company. Excellent service.They are very reliable and trustworthy. Later this week Andy Baxter came back to adjust my condensing pipe. Many thanks to them. I have no worries with my boiler now .I recommend this company to everybody. Olga Flemington 14/03/2018

I had a new boiler installed and the service I received from inception to the finished job was impeccable. The team were professional and pleasant. Thank you to Sharron, Andy and all the team at HEH UK Ltd

Andy Baxter came to look at my shower today to check the water temperature. Andy explained what he had done to test it and was very helpful. I wouldn't hesitate to recommend Andy and his company to anyone as i have always received a friendly top class service.

From Andy visiting our home to provide a new boiler quote, to installation by Dave and George we would have no hesitation recommending HEH, polite knowledgeable and extremely courteous, I could go on. They well deserve the distinction accredited to them by Which?, and we have already recommended them to a friend. The cost was very competitive, and we are glad we chose a local family run business.

I just wanted to say I am very pleased with the quick and professional service I received from HEH UK Ltd. From the very courteous people who take your initial call to the very professional heating engineer that came to see us. We had Gareth who was very knowledgeable and efficient in the service he provided. He seemed to know straight away what was the issue with our Worcester boiler. Even though our boiler is now in its twilight years I never felt I was being pressured into buying another boiler. Instead he offered his opinion on what could be done and left it with us to make the decision. In the end we chose his suggested fix and he came a couple of days later to do the work. Currently the repair has fixed our boiler issue and we are back to having a fully working central heating system. Just hope it keeps us going for at least another few years. When it does finally die I won’t feed any need to look elsewhere and I will be happy to go with this local firm I now know I can trust. Thanks to all the team.

The manufacturer of our central heating boiler recommended that we fit a filter in the gas supply pipe, to prevent a build-up of dirt in the boiler. HEH provided a quote within a day then arranged a convenient time for the filter to be fitted. The engineer arrived at the appointed time and completed the work very efficiently. He was friendly and pleasant, and took the trouble to explain exactly what had been done as well as how the filter would be cleaned during the annual service.

Great service throughout... No pressure when providing a quotation. Quality installation and the guys left no mess at all. Always friendly and helpful at service time. Had a small problem recently. Phoned HEH at 3 pm on a Friday afternoon. Someone car round within an hour! They sorted the problem out with no fuss. They really do believe in customer service. Would recommend to anyone.

This review is based on the time from the original quote to a few days after the job was completed. My old boiler was on it's last legs, and i could only get a few hours out of it a day. It was grim at times due to lack of heat (in December). Contacted HEH, and they came round and gave me a quote, and also spotted a couple of other problems (one radiator needed replacing due to corrosion). They pushed the job through for me due to circumstances in my house (ie near lack of heating in winter), at a busy time of the year. They fitted the (Worcester) boiler and changed the radiator, and did a really clean and tidy job. Both in terms of work on the boiler (and some external piping work for the boiler), and in terms of the state of my house when they left. You could tell the lads took pride in their work.

Gareth, the heating engineer, was prompt to arrive and quick to fix the problem with our radiator. He did a fantastic job and is extremely knowledgeable about the variety of heating solutions we could go for to gain some heating balance within our household. I would totally recommend High Efficiency Heating, all their staff are fantastic - extremely approachable, no question is too ridiculous! The whole process is brilliant too, from booking an appointment, to text reminders, through to completion of the job. Can’t recommend them enough.

I have had a great service from HEH company! I have my Honeywell thermostat fitted recently by Richard Perrins. I am very happy with my heating control now. I have a boiler service today by Thomas Hughes. I am very impressed with their work and efficiency !Everybody is friendly and professional in this company. I have no worries about my heating system any more. Thank you so much.

Really pleased with the fast response to my call this morning. New thermocouple needed for an ancient boiler. This was sourced during the day and fitted later the same day. Price completely fair for the work done and couldn’t be happier to have a warm home again tonight. Thank you.

I used HEH LTD 12 months ago to come and install a new boiler in my home- the fitters were very friendly and courteous- made no mess whatsoever and were a pleasure to deal with. Just had my boilers 1st service & once again cannot fault the engineer that came, Gareth was great - would definitely recommend this company, always been helpful from the very 1st enquiry, from the office staff through to those that come out, all have been wonderful.

I can honestly say, hand on heart we are so happy with our new Combi boiler and Central Heating system. I wasn't home when the surveyor came to review our property but my husband tells me it was the owner of the company, Andy who conducted a thorough inspection and answered all the questions he raised. Andy was very professional and knowledgeable, fully explaining what the job would entail. There was no sales push or any urgency to agree to anything and my husband felt totally relaxed. The quote was sent via email the following day. The date was set for the following week and right on time, Adam and Chris turned up to complete the work. These 2 gentlemen were outstanding. So efficient, hard working and spotlessly clean. I cannot express how thrilled we are, not only with the work they carried out but with the speed in which it was completed in. We had a fire & back boiler removed from the living room. A hot water tank removed from the bedroom, a cold water tank removed from the loft. We then had a combi boiler fitted in the kitchen and all new radiators fitted throughout the house - all completed within 2 days. Fantastic !!! we couldn't have asked for a better service. Even their office staff are so helpful and attentive, maintaining contact either by email or by telephone to ensure everything was being completed to our requirements. What a pleasure to deal with such a fabulous company and I would eagerly recommend High Efficiency Heating - Exceptional workmanship.

Had 2 radiators changed and a boiler service. Install team arrived at agreed time, work carried out quickly and cleanly. Service engineer arrived just after install team and carried out full service on boiler. Engineer and install team checked system was working correctly before leaving. Will definitely recommend HEH(UK) LTD and have no problems using them in the future.

Professional and efficient is there business ethos. I trust and appreciate there friendly advice and standard of work. I have recommended them to others consistency is key!

I had a radiator fitted in my bathroom. The two people who carried out the job arrived at the specified time and were very professional and friendly. Everything l needed to know was explained to me and all my questions were answered. They cleaned the area when the job was completed and removed all the packaging/rubbish. All radiators were checked to ensure they were working properly. I have used High Efficiency Heating in the past and would definitely use them again in the future.

Earlier this year had a problem with our gas meter could not find any one to get in touch with at British Gas got in touch with Heh they came straight away confirmed the problem and they got through to to British Gas for us. Today after spending over an hour trying to reprogram the central heating controller I phoned them they arrived with an hour and showed me what I was doing wrong. We can’t recommend this company highly enough from the moment you phone them they are ready to help no matter how big or small your problem is.