High Efficiency Heating UK Ltd

The Boiler was serviced Quickly and efficiently The Engineer was professional confident polite and careful Highly recommended

Excellent service from quotation to installation. Knowledgeable people, very thorough, made sure floors were protected and cleaned up fully once work complete. Excellent run through on operation of the ‘boiler’ and willingly answered all my questions before, during and after installation

From the initial consultation to completion of the work HEHUK provided us with a great service. Very happy with the vertical radiator and plinth heater. Would definitely recommend without hesitation.

I phoned HEH this morning to report a fault on the boiler. An engineer arrived within two hours an made a thorough check on the boiler. He replaced ignition parts and heat and hot water were quickly restored.

Annual service on boiler and first service on a gas fire that had not been recently serviced. Superb service on both but excellent checks and cleaning on the gas fire which is now better than it has ever been. Feel very safe using the fire now.

As usual, very polite young man carried out the agreed work. Excellent service and on time as always. I’ve used this company for 5 years and wouldn’t go anywhere else. Would highly recommend HEH, even the office staff very efficient and friendly.

All the heating engineers Dave , Jack , Ethan and George were most welcome in my home . Polite , kind and efficient in their work .They are a credit to the company and I cannot praise them highly enough . A fantastic job done by a great team of lads . Thank you .

I had a new boiler installed by HEH a few months ago but obviously, it was not used for the central heating until about a month ago. At 5.30 this evening I went to the thermostat to turn it on and there was a message that the pressure was low. Got out the handbook which was as clear as mud and finished up phoning the out of hours number. The call was answered by Billy who explained to me what to do but as the boiler is situated in a very awkward position and I can't see underneath it he came straight round to help me. It turned out that following his instructions I had managed to increase the pressure so he just checked to make sure everything was OK. By 6.15 I had heat and Billy was on his way. A very efficient and polite young man. Thank you.

This company cannot be recommended highly enough. I rang at 8 am as I had no heating or hot water. An engineer was here 2 hours later and solved the problem very quickly and efficiently. You can't get better than that

Booked my annual service as usual, given a morning appointment. The engineer texted me when he was on his way. Thorough service completed in half an hour, no mess. Friendly and professional. Paid by card, receipt received via email within minutes.

Simply the best! Fantastic service and quality of workmanship. Extremely professional, friendly and courteous engineers arrived exactly when they said they would after receiving a text message to confirm their arrival time. The job was completed without any hassle, leaving everything clean and tidy exactly as it was before. Simply the best and highly recommended to all. Many thanks to Andy and all the team!

As my boiler was still under warranty I reached out for help to set my timer clock as I'd forgotten how to do since it was installed in March. Same day visit from the lovely Richard who sorted it and took time to advise me on how to maximise my heating efficiency Great service

High Efficiency Heating came recommended by a work colleague and I am so glad we chose them to replace our 13 year old Combi boiler with a new one. The quote was detailed and received the same day by email. Once we gave them the go ahead we were given a date for fitting for the following weekend which was brilliant as our old boiler was leaking. The two guys arrived on time and were really nice and very polite. They did a great job and explained everything they had done in detail and made sure we understood how the controls worked before they left. Its always a bit nerve racking using a new company but we were so pleased we had chosen High Efficiency Heating and wouldn't hesitate to use them again. Our little home was treated with the respect it deserves and my faith has been restored.

I’ve had my boiler serviced and maintained by these guys for the last 5 years and their service and professionalism cannot be faulted.

One of the radiators was leaking which happened on a Sunday morning. My call was answered straight away, I received a text message when the engineer was on his way and he arrived within 50min after the call. He fixed the issue, checked the other radiators and answered all of my questions. He also communicated clearly what information he would feed back to the letting agent. I'm very happy with HEH and their level of service.

We had 4 radiators replaced yesterday. Andy came to do the quote and Dave and Ethan came to remove the old ones and fit the new. They arrived on time and were very polite and tidy - there was absolutely no trace of anyone having been in the house after they'd left. Very pleased with the work done. Would definitely use HEH again.

Although I was getting hot water through the system, the central heating was not working. I phoned the company and they sent an engineer the same afternoon to check the problem. He found the cause was a faulty valve and it needed replacing. The office called me within the hour with a price for the complete job and a very quick appointment. They arrived exactly on time and completed the work cleanly and efficiently as usual. This is now the third time I have used this company and would highly recommend them. 100% Thank you

We've been with HEH for a number of years and have recommended them to several friends. Their annual contract is very reasonable and includes 24/7 breakdown and annual service. Their engineers are always polite and reliable. Would wholeheartedly recommend.

Yearly service was due, from office staff to engineers everyone as always friendly and efficient - aptly named High Efficiency Heating - they are just that. Thank you and see you next year.

Arrived within time slot agreed. Have done annual service on my boiler since installing it in 2017. A very thorough job by Mr Taylor, who was very polite and answered all questions to my satisfaction. Have complete confidence in this company.

Once again the instructions provided by Worcester were not very clear. Thank you to Richard for a masterclass on how to set the thermostat controls.

Had a new boiler fitted. 2 engineers arrived on time. Friendly, well mannered. Very efficient. Found a leak in original pipe which they resolved with no problem. Checked all pipes, radiators & gas fire. Installed 2 carbon monoxide detectors where I wanted them. Cleaned up very thoroughly leaving no mess at all. Overall they were super efficient. They even considered my nervy dog, making sure she was ok with them.

This company installed a new boiler 4 years and the installation and subsequent servicing has been first rate. Highly recommended

Annual boiler service as arranged. We were sent a text message to confirm the engineer was on his way to carry out the service. He arrived as expected, carried out the service efficiently and was very pleasant and informative about the work carried out.

Good communication via phone & email. Office staff empathetic & knowledgeable. Surveyor listened & took time to make sure we understood the available options. Installed our new boiler on a Saturday. Installation crew pleasant and efficient despite working outside whilst snow falling. Not having a working boiler was an issue, HEH made resolving that as easy on us as it could be. Pleasure dealing with them

Great company, have used them fir years. Just had a replacement boiler, the service was great from our initial phone call through to the installation, the fitters were very professional and courteous. Would highly recommend.

Arrived same day as breakdown call out. Very pleasant engineers who were polite and friendly and got on with work immediately. Problem was initially puzzling but they sought telephone backup and system was running again within about 30 minutes of their arrival. Great service in difficult circumstances due to inclement weather conditions.

We've been with HEH for over 20 years and can't speak highly enough of their excellent service and great workmanship. Would recommend to others. Already put several friends in touch with them.

Having previously used this company for smaller gas fire servicing jobs for my elderly mother, I have always been impressed by their promptness, professionalism and very reasonable costs, so it was only natural that I would go to them when I needed a new boiler installing for myself. They provided a very prompt survey of what was required to replace an old floor standing boiler with a compact Worcester Bosch combi-boiler. The costs quoted were very reasonable when factoring in several new radiators. Throughout they provided a highly professional service and even accommodated a late change requested on my part as to the positioning of the actual boiler. The installation team were friendly and worked cleanly and with apparent pride in their work. All in High Efficiency Heating (UK) Ltd provided five star service and one which I would have no hesitation on recommending. Top marks.

We have been with HEH for around ten years now. They are always fast and efficient. Their engineers and office staff are friendly and professional. I can't recommend them highly enough.

Very professional, friendly, clean and tidy. Arrived on time. Covered everywhere to ensure no mess/damage. Removed all waste. No fuss. Took the time to ensure radiators were balanced and all working properly. Price was also competitive. Would definitely recommend them.

We have used HEH for over 20years. Just had our annual service done a couple of weeks ago, we were adviced we need a warranty part fitted and engineer has been and completed work today. As always HEH engineer was polite and completed the installation efficiently and left no mess. Can't recommend HEH high enough. Brilliant service.

Arrived back from holiday on 15/12/22 to house at 5 deg, heating off and all pipes frozen. Thought there must be fault with Honeywell but thanks to advice got heating on , next day and defrosted pipes. Engineer came on 22/12 and advised on use of Honeywell so that it would work more effectively. Great service. Thanks

Called HEH to repair radiator valve. Within twenty four hours of call to them an engineer called and repaired the fault with a new valve. We have always had excellent service from HEH over the past twenty years and have recommended them to several friends.

HEH advised on installation of an Air-Source-Heat-Pump -to-radiator system, for eco-friendly heating, and when that proved technically impossible due to peculiarities of the site, advised on an air-pump alternative, and sourced a contractor; They then advised and installed efficiently an appropriate water-heating system, removing the old gas boiler and making good - going the extra mile in doing so. The initial stages were a long process (involving the DNO/local national grid), and they stayed the course. Excellent. No hesitation in recommending them!

Very reliable company, arrived on time work carried out and explained and at a very reasonable price, have used them for a few years and would not use any other company, you will not be disappointed with them.

We asked HEH to install a heated towel rail after the bathroom had been renovated a couple of years previously. They found the hidden pipes and fitted the rail without leaving any sign of disturbance (we had expected to have to redecorate). Very pleased with the service, price and the care taken to clear everything up. Would highly recommend..

Sent a text from HEH to tell me engineer in way so that was good. Came in the time frame given. Lovely polite young man came and did a good thorough job. He left everything clean and tidy. HEH fitted our boiler a few years ago. We have a 10-10-10 plan which we pay monthly for and any problems will be covered by this. We just pay extra for the fire to be serviced. Always happy to know there is cover there if needed for the next 10 years from boiler being fitted.

Over the new year holiday period my Mums heating stopped working. Having used HEHUK previously I contacted Andy Baxter who attended her address over the BH period. He quickly identified the fault, but required a new boiler installing. Recognising her age and vulnerability, Andy prioritised the obtaining of the boiler within a couple of days. Mums assessment of the installing staff of HEHUK, was they were courteous, clean and quiet - really excelling and exceeding her expectations. HEHUK, are local, reliable, trustworthy. Andy is honest, straightforward and balanced in his recommendations. An excellent service, by a local reputable tradesman, who if can satisfy the high standards of my Mum, then I recommend him without hesitation.

Andy came out to survey my old central heating boiler, which he installed and serviced, for over 20 years. He explained which one was best for my needs. A very reasonable competitive price was agreed and installation date confirmed. A text message was sent on the arranged day to say that they were on their way. Dylan was very professional, friendly and helpful. They took extra care to clean up after themselves and the work was completed in one day. Before they left they explained how the boiler worked and set up the timer for me. I have always had excellent customer service from office staff to engineers. It’s good to know that this is a company that really cares about its customers, whether old or new, it just cares for you. And for most people that’s really important. Thank You all at HEH.

Text me beforehand to say on his way, very polite and cheerful, quickly solved the problem, job done

Just used High Efficiency Heating UK for first time, came recommended, for boiler service. I was really impressed, two nice polite young men very helpful. Will definitely stay with them and go on the twelve month scheme with them. A text to say they're on their way as well. Explained what they had done and if anything needed doing.

Fantastic service from first survey to completion of installation. The lads couldn’t have been more helpful and courteous. The system proposed by Andy is excellent and fulfilled all our requirements. Great tradesmen and engineers. We wouldn’t hesitate to recommend them.

After moving to the area we chose HEH, from the Which trusted trader list, to service our boiler. We then decided to replace our radiators and received excellent advice from Richard who came to see us a couple of times. We felt really confident that we would be in very good hands and so it proved to be. Dave was in charge of the project and, with Ethan and George, managed to install some huge and very heavy radiators without any fuss or mess. The guys were professional, clean and tidy, and really friendly. Dave even managed to leave my carpets exactly as they were before the pipes were moved - impressive. His attitude was very much that he wanted to treat our house the way he would his own. The guys were a pleasure to have in the house and we are delighted with the end result. Thank you all.

Quick response (I'm on the service plan) arrived earlier than arranged but notified in advance. Quick diagnosis and remedied the leaking part. Quick, efficient and professional. I would highly recommend HEH.

Excellent service as always. Very polite young man, arrived on time, I would highly recommend High Efficiency Heating

This is the first time this company have serviced our gas central heating and has we had been experiencing some problems was relieved to see the young man who quickly fixed the problem and he also checked our leaky radiator and explained why we had the problem in very polite reference to said problem we will be having them service our boiler every year now .waiting for the bill to arrive now and will be paying them the same quote they give us happily

Visited to check out my boiler same day I reported the fault, got a text beforehand to let me know the engineer was on his way, he was very polite & helpful as he answered my questions. Great customer service.

We have used High Efficiency Heating for quite a few years and they have never let us down. They are in fact, highly efficient. We had a problem with the boiler a few years ago on Boxing Day on the weather was atrocious, but we have been waiting for a part which they got in. The engineer came to fit it so that we wouldn’t be cold with the weather being so bad. Yesterday, our old boiler finally give up and we have no alternative but to replace it but instead of having to wait with the weather again being cold High Efficiency Heating came to our rescue yet again, and today we got a new boiler and your engineer was most polite and considerate. Your staff and engineers are always, helpful, friendly, and most accommodating. It’s a pleasure to do business with you. Thank you for the consideration and kindness you have shown to us over the years.

A lovely and very polite young man arrived on time and got straight to the job in hand. He was very happy to answer all my questions and offered sound advice on how to get the most efficient and economic use from my heating/hot water system, given the rising energy prices. I would recommend HEH without reservation.