High Efficiency Heating UK Ltd

Have used HEH for years for my boiler service but used an independent for my gas fire. I was let down badly and requested HEH service my fire. I’m so glad I did as the service was quick efficient and clean. I have known David for years, he is always pleasant and polite. I will definitely be staying with HEH for both appliance services in the future.

Engineer arrived to service our Combi boiler, work carried out quickly and everything left neat and tidy, great service, I would not hesitate to recommend High Efficiency Heating UK.

Honeywell Wi-Fi (smart thermostat system) stopped working intermittently. Arranged a mutually convenient time to sort and they arrived punctually and changed it. A reliable and highly efficient company who I recommend for installing and maintaining central heating systems.

After moving to the area we chose HEH, from the Which trusted trader list, to service our boiler. We then decided to replace our radiators and received excellent advice from Richard who came to see us a couple of times. We felt really confident that we would be in very good hands and so it proved to be. Dave was in charge of the project and, with Ethan and George, managed to install some huge and very heavy radiators without any fuss or mess. The guys were professional, clean and tidy, and really friendly. Dave even managed to leave my carpets exactly as they were before the pipes were moved - impressive. His attitude was very much that he wanted to treat our house the way he would his own. The guys were a pleasure to have in the house and we are delighted with the end result. Thank you all.

HEH advised on installation of an Air-Source-Heat-Pump -to-radiator system, for eco-friendly heating, and when that proved technically impossible due to peculiarities of the site, advised on an air-pump alternative, and sourced a contractor; They then advised and installed efficiently an appropriate water-heating system, removing the old gas boiler and making good - going the extra mile in doing so. The initial stages were a long process (involving the DNO/local national grid), and they stayed the course. Excellent. No hesitation in recommending them!

Fantastic service from first survey to completion of installation. The lads couldn’t have been more helpful and courteous. The system proposed by Andy is excellent and fulfilled all our requirements. Great tradesmen and engineers. We wouldn’t hesitate to recommend them.

A neighbour recommended High Efficiency to us and we are so glad they did. We had our entire heating system replaced, boiler, all new piping and some radiators. Even though it was a tricky job in an old house involving lifting floorboards and two tiled bathroom floors, everything was restored back to it's original state and they left the house spotless. Nothing was too much trouble for Dave and the team who were courteous, efficient and kept us informed on the progress through the week. I wouldn't hesitate to recommend this company to anyone.

The fitters were on time, polite, very professional and they cleaned up after themselves. We're very happy with the work they did, and would recommend the company. 1st rate.

Brilliant job friendly people.My daughter has used this company for over 20 years and never been let down.My grand daughter also had a full central heating system and was very pleased too.They leave the job clean and tidy and also timely.

We had a leak in our boiler, rang up on Monday morning and it was fixed by Monday afternoon. Incredible service. We’ve been happy with HEH before for fitting radiators/boiler services but they really outdid themselves this time. Thank you so much.

Woke up at 6am to discover a leak under the boiler. Left a message with the office and Sharon rang me back once they were open. Engineer arrived just before 1pm and now has finished tidied up and told me the boiler is good to go. All covered on my annual maintenance plan.

We bought our ATAG boiler from HEH three years ago. It has just had its regular annual service. Engineer notified us he was on his way and arrived at the arranged time. Very pleasant, polite and efficient engineer.

Arrived on time and the job was carried out with minimal fuss. I can’t fault this company and wouldn’t use anyone else.

HEH completed a service of our Worcester Bosch boiler at church. The work was done extremely efficiently.

I had a new boiler fitted and a very old boiler removed. As it was an old back oiler being taken out it wasn't the simplest of jobs. The team from High Efficiency Heating have done an excellent job. They have completed as expected and on time and have left my home clean and tidy. I would happily recommend them for any heating, plumbing and servicing jobs.

Had a new boiler installed on the 13th April 2022 and the service and installation was absolutely first class. From the moment of first contact for a quote it was seamless, I was told exactly what I needed and what would be done on installation, I wasn’t put under any pressure to go with the quote and I felt like I could ring with any questions I may have had. The installation was brilliant engineers arrived exactly on time, the installation was perfect, both the engineers were friendly and polite and they were so neat and tidy. Also, Louise in the office was fantastic helped with any questions I had I would highly recommend this local company, absolutely brilliant.

Late on Wednesday 30th March 2022 I rang HEH and spoke with Sharon to report a sudden fault with my central heating system, having no hot water and no heating, immediately without hesitation she gave me their engineer's mobile number and I spoke with Chevy, he was so helpful and understanding my situation he talked me through some simple basic tasks and after a brief fact find, Chevy established I'd possibly need a small part to rectify the problem. As promised "On time" Chevy arrived at my property showing me where the issue was and replaced the part within no time at all.... And sure enough, my home was back up and running again!!! Everything functioning as it should.....I'm truly grateful and wanted to say a "Million thank you's" especially as we had snow today. Truly fantastic service cannot thank you enough.

Two excellent heh fitters, so polite, kind, thoughtful, professional. Couldn’t ask for better service - as expected from heh

The whole team at HEH are very efficient . The engineers could not do enough to help and everywhere was kept as clean as possible. Any issues were resolved swiftly and all jobs were completed in the most professional way . All of the engineers were polite and courteous. Highly recommend .

The person who came to service my boiler (Dylan) was really nice and very helpful. He did a great job and fully answered my questions.

Just had my boiler serviced and service was great , the engineer arrived on the agreed time and I received a text to say he was on his way. The boiler works like a dream.

Have had High Efficiency Heating contract for more than 10 years, they are brilliant. Just been out and solved a problem quickly and efficiently.

I have known HEH for many years. They serviced boilers and fan-aided heaters where I worked and were always great. They were the obvious choice when I moved house and needed a new boiler. They have always been highly efficient, professional and tidy. I wouldn’t use anyone else. Thanks

This job was a routine boiler service, but also included a gas safety check on a property which my daughter has recently purchased. I have used HEH since they fitted my boiler 10 years ago. As usual, booking my service was straight forward. The girls in the office are always very helpful. Our engineer arrived on time, and I really appreciate the text service, so I know exactly when he will arrive in my given time slot. The work was done without fuss, in a professional manner. He gave me good advice on issues with the gas supply earth bonding. While he had to isolate the gas fire, probably due to debris falling down the chimney and settling on the burners, he explained that a service would resolve the problem and this could be done by HEH. All the work was completed and documented and for a reasonable price. I always feel happy and safe with the work done by this friendly, professional and efficient firm. I have since asked HEH to do further work at my daughters home, to improve heating control and management for her. The price quoted should pay for itself within a couple of years, in reduced heating costs. Thank you Andy and your team.

I had never heard of plinth heaters but it was the perfect solution if my pipework had enough access. They did a pre fit,it was, so we now knew which radiator to get. They came back and fitted it Polite, helpful and tidy.

From start to finish, I cannot praise this company high enough. After our old boiler thought Boxing day was a good day to fail, I contacted these guys. Their surveyor called on Thursday 4th Jan 2024 at the time agreed. After explaining all our options, without trying to push us down any particular path, we opted to go down the combi-boiler route. As promised, his quotation arrived later in the day. I called the office the following morning to accept the quote and they gave an installation date later in the month (We had other means of heating and hot water, so we were not completely desperate). Later in the day, I received a call to say they could fit the system starting Monday 8th Jan, due to a cancellation. The outcome? .... old system ripped out, including all tanks, pumps and valves and a new boiler and associated pipework changes installed and fully working by Wednesday 10th Jan. Oh, and they replaced three radiators in the bedroom that had seen better days! All in less than a week, from start to finish. First class service from a first class team.

HEH installed our boiler in 2008 and we have a service contract with them. When there is a problem they are always very responsive and attend urgently when necessary. Three days ago they came to replace a stuck valve but unfortunately it seems the new part was faulty and the boiler then stopped working in the middle of a cold snap ( -7C last night). Although clearly very busy with many call outs in the cold they came and fixed the problem and got our heating back within 3 hours. Great service.

Arrived on time, pleasant engineer, clean worker, have used this company before and will use them in the future.

After discovering a small leak from my boiler I contacted HEH. It was a Saturday and I expected a Monday appointment. Andy took time out to come the same morning, identify the source of the leak, return after getting replacement pipework and fitting it - all done within a couple of hours of my call. Brilliant, professional service from a company you can trust. I have no hesitation in recommending HEH.

Thank you very much HEH. Outstanding work carried out yet again. I had new radiators fitted while we was on holiday. What fantastic work they have done and also left my home very clean and tidy. Can’t thank you enough. Thank you to all at HEH for completing the work in the time you quoted me Thank Deb

The engineer arrived on time and carried out the services of the gas fire and central heating very professionally and left the work areas clean and tidy. I have used HEH for many years and have never had any complaints. I would highly recommend them.

All the heating engineers Dave , Jack , Ethan and George were most welcome in my home . Polite , kind and efficient in their work .They are a credit to the company and I cannot praise them highly enough . A fantastic job done by a great team of lads . Thank you .

I had a new boiler installed by HEH a few months ago but obviously, it was not used for the central heating until about a month ago. At 5.30 this evening I went to the thermostat to turn it on and there was a message that the pressure was low. Got out the handbook which was as clear as mud and finished up phoning the out of hours number. The call was answered by Billy who explained to me what to do but as the boiler is situated in a very awkward position and I can't see underneath it he came straight round to help me. It turned out that following his instructions I had managed to increase the pressure so he just checked to make sure everything was OK. By 6.15 I had heat and Billy was on his way. A very efficient and polite young man. Thank you.

This company cannot be recommended highly enough. I rang at 8 am as I had no heating or hot water. An engineer was here 2 hours later and solved the problem very quickly and efficiently. You can't get better than that

HEH these guys are the absolute experts and it reassuring to know when you pay for a service you are getting the best for your money. Always puntual and professional.

The engineer came to service our boiler and was very clean and tidy and informed us why the boiler was losing pressure, very helpful and informative

Excellent servive from start to finish, Engineer Punctual, professional & curtious in every way! Explaning the issue found regarding the leak in a professional manner repairing & servicing my Highly boiler to a high standard!! Highly reccomendable to anyone with Boiler / Heating issues

Excellent service as always, staff always friendly, polite and professional. Wouldn’t hesitate to recommend to friends and family.

Two Guys arrived on time at 9.00am they replaced a very Complicated piece of Equipment worth over £6k in our boiler room within the time that was suggested and a little below budget. Its a great Company Roy

I contacted HEH on Tuesday to request a visit to assess a leaking radiator thermostatic valve. I arranged for a call out for Friday morning, between 08:00 and 09:00. I was informed of the call out charge. Today, Friday, I received a text message at 07:36 to say that an engineer was on his way. The engineer arrived at exactly 08:00 and, after having inspected the valve, explained what the problem was and that the valve needed replacing; he gave me an idea of the cost. He further said that he might be able to return later in the day to fit a new valve. I received a text at about 11:15 to say that an engineer was on his way. The engineer arrived at about 11:45 and started the job of replacing the faulty valve. It took about half an hour to complete the job. There was no mess made and the valve works perfectly. I have no hesitation in recommending HEH.

Reported our boiler with a fault Friday morning before a bank holiday weekend. Knowing we had 2 young kids and not wanting us to have to go until Tuesday without hot water, this kind, friendly, efficient, professional and amazing team, had the part sourced, engineer back out to fit it and the boiler back up and running before the end of the day. Simply the best. Thanks to you all and especially Louise for going above and beyond as always. Highly recommended to all.

Outstanding as always From messaging the time of arrival to finishing. Staff always very pleasant and has a lot of respect for the job they do.

I have been using HEH for several years and todays service was upto their usual high standard. The engineer arrived as arranged and was quick clean and efficient in carrying out my boiler service. He left the area around the boiler clean and tidy, well done.

Richard came out and assessed need for a power wash or chemical wash . He was excellent and explained in detail why neither of these options were needed or indeed appropriate at this time. I was sorry to have wasted his time but he saved me upwards £700 . 😊

They came out at the time slot arranged and confirmed when they were on their way. They immediately identified and fixed the problem with my gas fire. Really pleased with the work, with a friendly efficient engineer. Will definitely recommend and use again.

Service is part of the annual service/breakdown cover which HeH provides. We were contacted to say engineer was on his way. Engineer was polite and informative in respect of the service. Clean and tidy very efficient. Informed about the parts being replaced as part of the service. Left feeling very confident in the work carried out.

We had the annual boiler service done by High Efficiency Heating. The engineer spent some time thoroughly checking the system. He was punctual, polite, and happy to answer our questions. I'd just like to add that we've been using High Efficiency Heating for over 5 years, they're definitely the best company, and the customer service is second to none. I'm more than happy to keep using them for all our gas boiler needs. They get a 10/10 from me.

Our latest heating engineer Jack was at primary school when our boiler was installed by HEH! And it's still going strong, thanks to him this year. Before that, we've always had exemplary service from Dylan, & Dave. These guys clearly take a pride in their work.

Phoned at 9am and the boiler was fixed by midday. Excellent communication via text,email and phone.

Needed a gas safety check in support of the sale of our property as requested by the buyers' solicitor. We’ve always used HEH to service our boiler as part of the Annual Heat Plan. The service provided was excellent the engineer was polite, informative, and very efficient in explaining the process involved. The certificate was provided extremely quickly which helped in respect documentation for the sale of our property and our move to Shropshire. My only regret is that HEH doesn’t provide a service in Shropshire as we would definitely want to use them. We would recommend High Efficiency Heating (HEH) and wish them every success for the future.