High Efficiency Heating UK Ltd

Just had my boiler serviced and service was great , the engineer arrived on the agreed time and I received a text to say he was on his way. The boiler works like a dream.

Great service. Richard arrived on time and reconfigured the whole system. He was very knowledgeable and gave me some great energy saving advice. I would definitely use High Efficiency Heating UK Ltd again and have no hesitation in recommending their service.

Quick trouble free service after a phone call to pre analyse the problem followed by an engineer visit to correct the fault all under warranty! Fantastic service always.

The service I have received from HEH has always been professional and efficient. I am treated with kindness and courtesy from initial telephone call to the completion of the service. Today Dave came to complete the annual service and he was efficient, polite, courteous and professional. He explained what he was doing. He was very tidy and considerate. Thank you HEH.

We have been using this service now for five years, we are very satisfied with the professionalism, reliability and efficiency Would highly recommend

If you want a good job doing, then this is for you. We needed a new boiler and everything, from start to finish, went exactly as requested and planned. We knew Andy Baxter from a previous contact when he had impressed with his professionalism, refusing to charge for several home visits because he had been unable to complete the work. Again, this time his prompt advice enabled us to chose the right boiler, have it fitted at our convenience and call on the company as we needed for further advice. Above and beyond was mending our kitchen tap which had responded to the new boiler by misbehaving. We are pretty sure this was not in the job description but Andy could not have been more helpful in offering to mend it. Aftercare has been minimal as everything is working well but when I did contact with a query, again the response was prompt, extremely helpful and immediately resolved. A word too about the two workers, Dylan and Ryan, who fitted the boiler: spot on time, helpful, pleasant, highly efficient and very, very clean and tidy! How reassuring it is to have such an efficient and helpful company in charge of such a vital part of the house’s fittings. We have left the erstwhile British Gas servicing and signed up with HEH, half the price and several times more efficient.

High Efficiency Heating is certainly an apt name for the company! They have been and remain an example to all businesses who want to foster and maintain a loyal customer base and attract new customers too. We have used them for many years and in that time have they undertaken a boiler replacement and a succession of annual services, all carried out to the highest standards. All the engineers during this time who have been involved, arrived promptly- yes actually arrived - and without exception carried out the work courteously and professionally. Today we had cause to contact HEH because of a central heating problem and as usual the engineer was able to call in the afternoon and swiftly rectified the issue within minutes. The whole process did not deviate in any way from the exceptional levels of service we have come to expect. Their Cover Plan is well worth a look too - it has certainly given us peace of mind. If only many other firms would take some lessons from HEH. I would unhesitatingly recommend HEH as they do what they promise.

I have known HEH for many years. They serviced boilers and fan-aided heaters where I worked and were always great. They were the obvious choice when I moved house and needed a new boiler. They have always been highly efficient, professional and tidy. I wouldn’t use anyone else. Thanks

Have used this company on a couple of occasions and would highly recommend. They noticed a mark on two of new radiators (I couldn’t see it) and so fitted them, then come back to replace. Also refitted eco home system we had bought from old property. Couldn’t be happier

Have had High Efficiency Heating contract for more than 10 years, they are brilliant. Just been out and solved a problem quickly and efficiently.

As always , engineer came as organised, solved the problem quickly and successfully . Very helpful engineer who sorted all out.

I have had a boiler service and a part replacement today. The engineer was on time. Excellent service. Professional and Efficient. I have been with this company for a few years now. I am very happy with the service and my boiler. Thank you so much.

The engineer called as planned but unfortunately my doorbell wasn't working. The office called me and said he would call back and he arrived within an hour. He assessed the problem and promptly carried out the necessary work. He had a very pleasant manner and explained to me what needed to be done. He was very efficient and I would certainly recommend High Efficiency Heating to anyone thinking of using this company.

HEH installed a commercial heating system at our premises in 2019. We’ve been very happy with their initial installation and annual service, that for an extended showroom development we invited HEH to undertake the works. We’ve had good advice from Richard and all of the fitters have been great.

HEH are first class in every aspect. Their customer service is brilliant. They are informative and so very helpful. The team who fitted my new boiler today were very professional and friendly and also very respectful and worked cleanly. Thank you again.

I've had High Efficiency Heating servicing my old boiler for some years now. I'm so pleased I stuck with them when I needed a new boiler and I wasn't persuaded by others to go elsewhere. The fitting team they sent were excellent. Highly professional as well as neat and tidy. Mine was not an easy fit but they coped admirably despite having to negotiate behind three kitchen cupboards. I would recommend High Efficiency Heating for all gas appliances work.

The engineer came to service our boiler and was very clean and tidy and informed us why the boiler was losing pressure, very helpful and informative

Had a radiator removed and a new one fitted. Have used HEH numerous times and they have always been professional, reliable, courteous and respectful. They give you a proposed time and always text before arrival. The work carried out is always too and excellent standard, prompt and extremely clean. Very pleasant staff from admin to the plumbers. Cannot recommend highly enough.

Excellent servive from start to finish, Engineer Punctual, professional & curtious in every way! Explaning the issue found regarding the leak in a professional manner repairing & servicing my Highly boiler to a high standard!! Highly reccomendable to anyone with Boiler / Heating issues

High Efficiency Heating made a visit to replace a valve in our gas CH boiler. Dave and Josh were extremely efficient and completed the work within an hour. They also gave us advice on an issue with our boiler. I can recommend them without hesitation.

Rang HEH mid afternoon after finding a leak from the boiler in the loft running into the bedroom below, carpet soaking water coming through the light fitting, we told what we thought was the problem, an engineer could come out 1st thing the following morning incurring a call out charge of which was very reasonable. The engineer had the spare part with him a really nice guy and the job was completed within half hr. We use this company every year for the annual service and satisfaction is above and beyond. Would certainly recommend to anyone.

Had annual boiler and gas fire serviced. Excellent service and customer care as always. Also great to see familiar faces of staff who have worked there for years. I always recommend HEH to family and friends. The service provided is brilliant. Many Thanks HEH from a satisfied customer. ✔️😀

Fantastic Service. So pleasant and we will continue to get our boiler serviced by High Efficiency Heating UK Ltd.

HEH these guys are the absolute experts and it reassuring to know when you pay for a service you are getting the best for your money. Always puntual and professional.

Men arrived at the agreed time were very efficient and clean with their work, did all the job agreed and finished in the time specified. I have used this company several times and been fully satisfied with all their work. Everyone was very pleasant and helpful from office staff to workmen. Price has always been as quoted (no hidden extras).

HEH are an excellent professional company which I have used for years. They always come at the agreed time and are clean and friendly. I wouldn’t go anywhere else. Thank you

As usual arrived as per allotted time , fast efficient work cleaned after work finished , have been using HEH for the last 12 years no problems always friendly answer any questions you might have

Arrived 0n time, smart and very pleasant. Did the service and explained everything. I have used H.E.H for a long time and have always been very satisfied with their service, excellent.

Cannot recommend HEH highly enough. Right from having the boiler fitted, to having it serviced, to them sorting an issue I had today .... they've been brilliant. The staff in the office and the engineers are all super nice and nothing is too much trouble. Thank you again, keep up the good work. 👍

Every experience we have had with High Efficiency Heating has been exceptional. They always arrive as planned, their staff are polite, efficient and knowledgeable. I would highly recommend using them.

HEH arrived when they said the would arrive, texting a message to say they were on their way. A very polite, easy to speak to engineer carried out the service in a very professional and efficient way. I have used HEH on a number of occasions and have always found them to be very professional, efficient and approachable. I can and will recommend HEH to any person requiring Heating engineers to attend their central heating system.

Had boiler serviced for the 9th time. Excellent company and the lads that have come every year are always polite. They do an excellent job. Well done HEH.

Boiler annual service booked in several weeks ago, was offered am or pm appointment, elected afternoon received a text at lunch time stating engineers were on their way they arrived promptly afterwards, polite and Curtios when they arrived. Boiler serviced engineer explained what had been done as part of service. Took no time at all very happy with service from having boiler installed to yearly service can’t fault them 😀

We received a text to say that the HEH team were on their way, and they turned up on time. They were a pleasure to have in our home, explained everything to us, and left no mess.

The company High Efficiency Heating is a family-run company. The family who owns it and the staff who works there are knowledgeable, very professional and highly efficient and experienced. I had a new boiler installed by this company. They arrived to do the job on time, they were polite and considerate. Cleaned up when finished working. Highly recommend them.

Very professional throughout the whole process from booking to completion. I would definitely recommend them.

We had a new Bosch boiler and new radiators throughout a number of years ago. HEH have serviced the boiler each year since and completed our log book for any warranty issues. These services are carried out at our convenience by a fully trained engineer. Everything is explained, the work is completed in a clean and professional manner and left spotless on completion. We used to be with British Gas. Not anymore.

First time I have used High Efficiency. Not long moved into our house. The young man who called did a full service check on all gas appliances was helpful and informative. Will be taking out a payment plan for future checks. Would highly recommend this company.

The fitters were on time, polite, very professional and they cleaned up after themselves. We're very happy with the work they did, and would recommend the company. 1st rate.

Really good firm, Andy and the guys never let me down. Experts in the field and always great price

Responded to the phone call. The engineer arrived within a couple of hours. Polite professional Helpful - answered my questions and solved the problem.

Brilliant job friendly people.My daughter has used this company for over 20 years and never been let down.My grand daughter also had a full central heating system and was very pleased too.They leave the job clean and tidy and also timely.

A neighbour recommended High Efficiency to us and we are so glad they did. We had our entire heating system replaced, boiler, all new piping and some radiators. Even though it was a tricky job in an old house involving lifting floorboards and two tiled bathroom floors, everything was restored back to it's original state and they left the house spotless. Nothing was too much trouble for Dave and the team who were courteous, efficient and kept us informed on the progress through the week. I wouldn't hesitate to recommend this company to anyone.

Andy's crew were back, after 17 years, to replace their previously installed Worcester Bosch boiler with a newer model. I first met Andy in 2006 for the installation and have had the boiler servicing done by HEH since then. Always polite and efficient, with a very detailed estimate and ease of contact for any amendments or clarifications. HEH have been my first port of call for replacement radiators, radiator thermostats and other heating related jobs. The team are always friendly and happy to discuss and explain the work that they are about to do. All of the unwanted materials, appliances and packaging are taken away at the end of the job, without fuss, before cleaning up. When I book in a visit I know that they will attend. Text messages keep me informed. Louise in the office is most helpful too, promptly dealing with any queries. I can certainly recommend this company, and did so in the previous manifestation of Which? Local.

No hesitation in recommending this Company to anyone. Excellent service friendly efficient and trustworthy staff. Big thanks to Dave and Jack

From survey to completion of a boiler replacement for my elderly mother I cannot praise this company enough. The work needed doing very quickly and they managed to squeeze us in to complete the work to a very high standard.

We had an Air Source Heat pump installed by this company in our new build property in 2022. The pre-planning advise from Andy was really helpful and when it came to installation the fitting team were on time and everything was fitted to a very high standard.

As usual absolutely prompt and efficient. Pump failed on our system and they supplied and fitted a new one in super quick time.

Rang with radiator fault. Engineer attended within 4hrs, excellent service would recommend to everybody.

Annual service carried out this morning. Arrived on time, no hassle and engineer brilliant. Can't recommend HEH highly enough. Best thing we ever did to get these guys to fit our new boiler. Thanks again 👍