Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

907 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
907 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Spot on time
Customer Service
Quality
Value
Punctual arrival for annual service as always, work carried out quickly and efficiently as usual. Very satisfied.
Customer in Greater Manchester Posted on 18/02/2025 , work completed 18/02/2025
The trader replied (on 15/04/2025)
Thank you for your 5 star review, We are very pleased to hear you are satisfied with our service. Thanks again from all at HEH.
Usual excellent service
Customer Service
Quality
Value
Following an issue with my boiler, I rang HEH and Andy arrived, checked everything, explained everything all within a few hours.
Customer in Greater Manchester Posted on 02/01/2025 , work completed 02/01/2025
You want the best then give HEH a call…
Customer Service
Quality
Value
We have just moved house and after 2 weeks the boiler stopped working🥴 we rang HEH on Tuesday the 6th May and they came on Wednesday 7th May to fix our boiler. I can fully recommend these guys as they are totally reliable, professional and extremely knowledgeable and do a great job. So good in fact they are fitting our new boiler on the 8th May, now that’s great service. Shout out to Billy the engineer who came to our rescue👍👍👍
Customer in Greater Manchester Posted on 07/05/2025 , work completed 07/05/2025
Great work
Customer Service
Quality
Value
The engineer arrived when expected. Quickly found the problem, had a new part with him, got it fitted and cleaned up all very quickly
Customer in Greater Manchester Posted on 14/05/2025 , work completed 14/05/2025
Excellent, professional job done thankyou
Customer Service
Quality
Value
Gas leak sorted very quickly and professionally. Can't rate this company more highly. Would definitely use them again, highly recommended. Billy, who came to fix our problem, was prompt, efficient, polite and explained everything carefully and left no mess .
Customer in Greater Manchester Posted on 29/05/2025 , work completed 28/05/2025
Fabulous visit as Always
Customer Service
Quality
Value
Fabulous visit by our cheerful and funny engineer. Perfect job as always and we will continue our loyalty with this company and recommend to others without hesitation
Customer in Greater Manchester Posted on 27/03/2025 , work completed 27/03/2025
The trader replied (on 15/04/2025)
Thank you for your continued custom we are very pleased to hear you are happy with our service. Thanks again from all at HEH.
Excellent service.
Customer Service
Quality
Value
I have had a boiler service this time. Excellent service. Good communication. Efficient and professional engineers. Good quality boilers. I have been using this company for a few years now. I would recommend HEH to anyone. Many thanks.
Customer in Greater Manchester Posted on 31/03/2025 , work completed 31/03/2025
The trader replied (on 15/04/2025)
Thank you for being a great loyal customer. We look forward to working with you again. From all HEH.
High efficiency in name and service
Customer Service
Quality
Value
Required new boiler and rads; job surveyed professionally, date given and workmen arrived on the dot of 8:00am as promised. Thank you Dylan and Aaron, clean tidy work, the new controls clearly explained. A pleasure to have them in our home and unhesitatingly recommended. Also fixed two radiators so we could have heat over Christmas period, prior to work commencing at no extra charge
Robert, Lancashire Posted on 22/01/2016 , work completed 22/01/2016
1st Class
Customer Service
Quality
Value
Very good, efficient and polite.
John, Cheshire Posted on 12/01/2016 , work completed 12/01/2016
Fast and Efficient
Customer Service
Quality
Value
First class service from start to finish. Kind and knowledgeable receptionist to first class fitter. I could not have done better and certainly got value for money. Will recommend to family and friends. They are a role model
Richard, Lancashire Posted on 22/01/2016 , work completed 22/01/2016
An excellent experience
Customer Service
Quality
Value
A highly motivated team in the field of customer satisfaction, quality of work and professionalism. Totally trustworthy.
John, South Yorkshire Posted on 25/04/2016 , work completed 25/04/2016
Friendly & professional
Customer Service
Quality
Value
Really friendly, professional and courteous service.
Jenny, Lancashire Posted on 20/04/2016 , work completed 20/04/2016
Central heating made easy
Customer Service
Quality
Value
I enquired about a new central heating boiler and overall of my systems 2 weeks later it was complete. A professional, tidy and full explained job completed in 2 and a half days. .A Worchester combi boiler and first class materials were used. I would recommend HEH for there first class work.
Peter, Lancashire Posted on 26/02/2016 , work completed 26/02/2016
My Review
Customer Service
Quality
Value
My boiler serviced very efficiently. He arrived on time and was very well mannered and cheerful.
Kathleen, Cheshire Posted on 17/02/2016 , work completed 17/02/2016
Excellent
Customer Service
Quality
Value
Good, clean, friendly service. Top quality.
Vera, Lancashire Posted on 02/02/2016 , work completed 02/02/2016
Excellent job
Customer Service
Quality
Value
The work was planned out. They had to remove a lot of cupboard units to remove old boiler which was unexpected but replaced it after new boiler was fitted. Did not know it had been out. Finished job was a hundred percent neater area left clean and tidy, went the extra mile. Would recommend to anyone. Well done, thanks.
Robert, Lancashire Posted on 11/05/2016 , work completed 11/05/2016
Brilliant job
Customer Service
Quality
Value
On time, pleasant and well mannered. Professional, job well done. Quick and efficient.
B And C A, Cheshire Posted on 06/05/2016 , work completed 06/05/2016
Prompt & professional
Customer Service
Quality
Value
Very good service, very pleasant man who came to the house and carried out the job quickly and professionally gave us info about the boiler we didn't know!
Robert, Cheshire Posted on 02/06/2016 , work completed 02/06/2016
Reliable, competent and efficient
Customer Service
Quality
Value
Communication excellent. Staff competent and efficient. Easy to converse with; will explain task being undertaken. Well organised from initial quote to having protective gear for the home.
Ian, Lancashire Posted on 19/08/2016 , work completed 19/08/2016
Prompt, professional, clean
Customer Service
Quality
Value
Prompt, pleasant & quick with the work. Very satisfactory.
Valerie, Lancashire Posted on 02/09/2016 , work completed 02/09/2016
Such a professional and brilliant service.
Customer Service
Quality
Value
I have recently had the pleasure of using this company to replace an old back boiler with a combi boiler and after the experience I received could not recommend them highly enough. From booking the job to completion the whole company were informative, communicative and so professional. The workmen were courteous and polite and respected my property at all times. It was a 2 day job and on the first day they left my house rubbish free and as tidy as when they found it. I would use this company again in a heartbeat.
S.Deacon Posted on 27/09/2016 , work completed 27/09/2016
Superb Service
Customer Service
Quality
Value
We had an old (very old) back boiler that needed to be replaced with a combi boiler. Wow what can I say Aaron and Kyle worked cleanly, effectively and quickly and got the job done to the highest quality. We are over the moon with the service we received and I have no hesitation in recommending these guys to anyone. A lovely, friendly and professional service from everyone we spoke to at High Efficiency Heating from start to finish. Thank you Andy, Sharron, Aaron and Kyle.
Nicola Posted on 25/08/2016 , work completed 25/08/2016
Brilliant as always!
Customer Service
Quality
Value
Friendly contact. Clear time and date given - Option to contact if necessary. Polite, friendly workman. Superb treatment. Will always recommend without hesitation
Madge, Lancashire Posted on 06/09/2016 , work completed 06/09/2016
My Review
Customer Service
Quality
Value
Excellent services
Paul, Lancashire Posted on 23/09/2016 , work completed 23/09/2016
Very efficient
Customer Service
Quality
Value
I called the company as a matter of urgency. They responded promptly, the part required was delivered and fitted the next day. The engineer Dave was extremely professional and did an excellent job. I will definitely use them again and have no hesitation in recommending them to others.
Vera, Lancashire Posted on 11/11/2016 , work completed 11/11/2016
Top notch
Customer Service
Quality
Value
Gareth was very helpful, tidy, well mannered. A real pro in the service team. Would and have recommended on Facebook under my professional name of Roger-T-Artful.
Roger, Lancashire Posted on 18/10/2016 , work completed 18/10/2016
Superb job
Customer Service
Quality
Value
Thank you to Aron, Kyle & Dylan, three highly skilled and professional engineers sent to my home to fit new boiler and radiators, which I feared was going to be a very difficult job because I live in a very old house with plumbing where it shouldn't be. The engineers were very pleasant and hard working and nothing seem to phase them, they were mustard at their job. I am over the moon with the finished product.
Carol, Cheshire Posted on 25/10/2016 , work completed 25/10/2016
Out of Hours Breakdown
Customer Service
Quality
Value
A Bank Holiday is not a good time for the central heating to pack up but HEHUK responded promptly to the call out, despite a lot of other 'priority jobs that they had to deal with that day, They identified the fault and fixed the problem. A great family firm who do jobs to a high standard and always charge a fair price for the job
1981181 Posted on 08/01/2017 , work completed 08/01/2017
Fast, efficient & friendly
Customer Service
Quality
Value
I would have no hesitation in recommending H.E.H to anyone. They were fast, efficient, friendly & well priced.
Peter, Lancashire Posted on 04/01/2017 , work completed 04/01/2017
Brilliant
Customer Service
Quality
Value
The service I received was excellent & Dave, the lad that came, was very good.
Eileen, Cheshire Posted on 25/11/2016 , work completed 25/11/2016
Great job, very professional
Customer Service
Quality
Value
Dealt with High Efficiency Heating for several years, always prompt, professional and excellent work carried out. Nothing is a problem for Andy and his first rate team of engineers.
Keith, Lancashire Posted on 10/03/2017 , work completed 10/03/2017
The trader replied (on 06/06/2017)
Hi Keith, thank you for you kind review :)
Great job fitting new boiler
Customer Service
Quality
Value
Aaron and Andrew were great, they had done most of the boiler replacement by lunchtime so the heating could come on again. Fully cleaned up afterwards and explained how new boiler worked. Would recommend.
Paul, Lancashire Posted on 11/02/2017 , work completed 11/02/2017
The trader replied (on 06/06/2017)
Thank you for your kid words :)
Professional job.
Customer Service
Quality
Value
Boiler service, very helpful and professional.
Lesley, Cheshire Posted on 16/02/2017 , work completed 16/02/2017
The trader replied (on 06/06/2017)
Thank you
Heating system replacement
Customer Service
Quality
Value
I was hopeful that the contractor, High Efficiency Heating UK Ltd, might be able to carry out the work needed because they had been recommended to me by friends ( I am now 83 and live alone, my husband having died last year) My concerns included: a) would they work within the costs quoted; b) would they complete the job in good time; c) would the house be left in a mess. I need not have worried. The lads who carried out the job were clearly on top of their profession. From the word go, they listened to my concerns and told me what was going to happen. True to their word in every respect they did a super job with old-fashioned courtesy and professionalism. What impressed me most was the smoothness with which the work was carried out - I hardly noticed they were there. My energy usage has, as promised, already shown a marked decline in costs and, all in all, I am extremely pleased that I listened to friends and followed their recommendation. This review is given in the same spirit: if you need work done on your central heating equipment, you really could not put your faith in a better firm than High Efficiency Heating.
Florence Pritchard Posted on 02/05/2017 , work completed 02/05/2017
The trader replied (on 05/06/2017)
Hi Florence. Thank You so much for your kind words. We are delighted that you were happy with our services. :)
On time. Great job. Nice and tidy. Good lads.
Customer Service
Quality
Value
The lads did a great and tidy job. One or two structural problems but they got over them and finished the job. Well done. High efficiency heating. Will use again.
Alan, Lancashire Posted on 24/05/2017 , work completed 24/05/2017
The trader replied (on 04/07/2017)
Hi Alan. Thank you for your kind review :)
Prompt, efficient and friendly.
Customer Service
Quality
Value
HEH UK Ltd are reliable in maintenance and installation of gas appliances and heating systems. They are always friendly and helpful. I have relied on them for many years now.
Douglas, Lancashire Posted on 28/06/2017 , work completed 28/06/2017
The trader replied (on 17/07/2017)
Thank You Douglas for your kind words. It has been a pleasure working for you over the years & It makes us proud to know we have valued customers such as yourself who can 100% rely on us. We look forward to seeing you again in September for your annual boiler service :)
Very good job excellent
Customer Service
Quality
Value
I've dealt with this company many times, very professional on time, always clean up when job finished. Would recommend them to anyone. Excellent company.
Pauline, Lancashire Posted on 01/09/2017 , work completed 01/09/2017
The trader replied (on 09/10/2017)
Hi Pauline. Thank you for your kind review. It makes us proud to know that our valued customers come back to us for their gas/ heating needs.
Excellent workmanship
Customer Service
Quality
Value
HEH fitted our boiler over 10 years ago and have been available when required as the boiler has aged and required some repairs. I have recently had a gas fire installed by HEH. I received a text on the day of the appointment to confirm that name of the engineer and that he was on his way. Dave Taylor was professional and his knowledge was excellent. Thank you for your continued service HEH - always reliable and efficient.
Payan1234 Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 22/11/2017)
Hi Payan Thank You for your review. You very welcome for the service we offer. I will pass on your kind words to our engineer Dave. We hope you are enjoying your new fire. If you require any assistance over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Prompt and Professional
Customer Service
Quality
Value
Engineer was polite, prompt and professional. Very helpful, able to answer all my questions. Also did a brilliant job.
Which? Trusted Traders Consumer Posted on 07/11/2017 , work completed 07/11/2017
The trader replied (on 22/11/2017)
Hi Thank You for your Kind Review. HEH are always happy to help :) Warm Regards The heh Team
Excellent
Customer Service
Quality
Value
From them coming out to see the old boiler, giving me a quote. People fitting the boiler the company planning to see if everything was ok. Excellent I would recommend.
Sharon, Cheshire Posted on 05/10/2017 , work completed 05/10/2017
The trader replied (on 22/11/2017)
Hello Sharon and Thank you for taking time to leave us a review. We are so pleased you are happy with your installation by Ross and George. They really enjoyed working for you. If you need any assistance with your boiler or Wave over the winter months please do not hesitate to contact us and we will be happy to help. Kindest Regards The HEH Team
Courteous and professional service
Customer Service
Quality
Value
I was looking for a local company to service my elderly mother's boiler. From the outset High Efficiency Heating UK gave us excellent service. Every stage of the service was explained and they gave excellent advice and value for money. I have no hesitation in recommending them 100%!
Janet, Cheshire Posted on 13/11/2017 , work completed 13/11/2017
The trader replied (on 06/02/2018)
Hi Janet Thank You for your custom & we hope your Mother is happy too. we are pleased you were happy with our services and we are greatful for your kind review. If you need us in the futiure you know where we are. Warm Reagrds The HEH Team
Excellent job
Customer Service
Quality
Value
Nice friendly engineer, very pleasant. Did an excellent job, no mess. Would highly recommend you now even though we hadn't heard of you before.
Michael, Cheshire Posted on 02/01/2018 , work completed 02/01/2018
The trader replied (on 05/02/2018)
Hi Michael Thank you for your kind review. Our engineers love what they do. If you need any other assistance please do not hesitate to contact us :)
Outstanding
Customer Service
Quality
Value
Service was outstanding from start to finish. Dylan listened to everything we were worried about and then purposefully ensured we were 110% satisfied once complete.
Dean, Lancashire Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 04/04/2018)
Hi Dean, Thanks for taking the time to leave us a great review. We always like to ensure our customers a 100% happy. If you require any further assistance please do not hesitate to contact us. Thanks Again from all the team at HEH
Very good & efficient job
Customer Service
Quality
Value
Everything done with care and consideration - really efficient job - would definitely recommend.
Susan, Lancashire Posted on 01/02/2018 , work completed 01/02/2018
Great service
Customer Service
Quality
Value
Thanks to all at Heh,We are very pleased with the work carried out and if we need any work done in the future you would be the first to call .
Pauline Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 07/03/2018)
Pauline, thank you so much for your review xx
They came,they saw,they conquered.
Customer Service
Quality
Value
Richard came to my house very polite, this is the system you need for this house.Dylan and Harry came and removed the old system and in went the new,and what a cracking job they both did a different house altogether now nice and warm. Cheers everyone at HEH(UK)LTD.
David Saville Posted on 27/02/2018 , work completed 27/02/2018
The trader replied (on 07/03/2018)
Mr Saville, Thank you for your review, We are delighted that you were happy with our service from start to finish.
Great, efficient service.
Customer Service
Quality
Value
HEH fixed my boiler and also serviced it. Excellent, friendly and efficient service on both occasions.
Customer in Cheshire East Posted on 19/02/2020 , work completed 19/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thanks for your kind review. we are pleased you were happy with our friendly and efficient service. Should you need is in the future please just call Warm Regards From all the team at HEH
Professional and friendly service
Customer Service
Quality
Value
An intermittent, loud noise and vibration from the water tank in the loft on running the hot taps from anywhere in the house was investigated by High Efficiency Heating UK Ltd who diagnosed it as a probable faulty ball-cock. It was agreed that a new one would be fitted at a subsequent date. However, a week after the initial investigation there had not been so much as a murmur from the water tank. I spoke to the chap who had come and he explained he had tweaked the ball-cock whilst he was here, and said that so long as the problem does not return there was no need to replace the part. I was not even charged for the initial call-out. I will certainly use this company again no matter how big or small the job. Highly recommended.
Customer in Greater Manchester Posted on 07/10/2020 , work completed 30/09/2020
The trader replied (on 06/11/2020)
Good Afternoon We really appreciate you leaving us a very kind review. We are happy we could be of assistance to you. Our engineers will always try to solve a problem in the most cost effective way and would never recommend fixing something that's not broke. We are so pleased you are happy with our services. Should you need us in the future please don't hesitate to contact us. Thanks Again From all of the Team at HEH
New boiler system
Customer Service
Quality
Value
We would highly recommend this company. Excellent work at an excellent price - good value from a local company who were far more competitive than the “big boys” ! From the initial quote right through to completion of the work all staff and workmen extremely friendly knowledgeable competent and helpful. Dave and George arrived precisely on time on the day of installation and worked non-stop all day to make sure work was completed to our satisfaction and ensuring everywhere had been put back in place and was tidy. If you’re contemplating having any heating work done give them a go and support our local businesses.
Customer in Greater Manchester Posted on 01/10/2020 , work completed 28/09/2020
The trader replied (on 06/11/2020)
Hello As a local business we do rely on recommendations and word of mouth so we thank you for leaving us a very kind review. We are so pleased that you were happy with the service you received. Dave and George are a great team. Customer care and satisfaction are our top priority. If you need any assistance with your new boiler or controls please do not hesitate to contact us. We are always happy to help. Warmest Regards From all the Team at HEH
Excellent job, well executed
Customer Service
Quality
Value
Had to wait for a little as they were busy. However once ordered, the date was fixed they turned up as promised. Work was carried out to a high standard and included removal of old boiler, relocation and installation of new Worcester boiler and smart controls. The fitters Dylan and George were easy to talk to, explained everything well and were happy to answer my questions. They tidied up as they went and went above and beyond to do a complete job. I can now control each radiator manually and individually using an app and can also have one or more schedules. Takes a little bit of getting used to but is good when you get the hang of it. Given that the old system was complex and difficult to access and had a lot of redundant fittings, valves and pumps they did a great job of tidying up and simplifying the system. I would not hesitate to recommend as they are so professional. The company always responds efficiently when needed and even sent a Christmas card.
Customer in Greater Manchester Posted on 19/01/2021 , work completed 18/11/2020
The trader replied (on 29/01/2021)
Good Morning Thank you for taking the time to leave a kind review. HEH will always try and prioritize work especially emergency's. We apologies that you had to wait a while to have your new boiler installed but we are so pleased you were happy with the service you received from our install team Dylan and George. Its good to hear you are getting used to your new Worcester boiler system and controls. If you do need any assistance however in the future please do not hesitate to contact us. We are always happy to help. Warmest of Regards From all the Team at HEH