High Efficiency Heating UK Ltd

This job was a routine boiler service, but also included a gas safety check on a property which my daughter has recently purchased. I have used HEH since they fitted my boiler 10 years ago. As usual, booking my service was straight forward. The girls in the office are always very helpful. Our engineer arrived on time, and I really appreciate the text service, so I know exactly when he will arrive in my given time slot. The work was done without fuss, in a professional manner. He gave me good advice on issues with the gas supply earth bonding. While he had to isolate the gas fire, probably due to debris falling down the chimney and settling on the burners, he explained that a service would resolve the problem and this could be done by HEH. All the work was completed and documented and for a reasonable price. I always feel happy and safe with the work done by this friendly, professional and efficient firm. I have since asked HEH to do further work at my daughters home, to improve heating control and management for her. The price quoted should pay for itself within a couple of years, in reduced heating costs. Thank you Andy and your team.

I had never heard of plinth heaters but it was the perfect solution if my pipework had enough access. They did a pre fit,it was, so we now knew which radiator to get. They came back and fitted it Polite, helpful and tidy.

Woke up at 6am to discover a leak under the boiler. Left a message with the office and Sharon rang me back once they were open. Engineer arrived just before 1pm and now has finished tidied up and told me the boiler is good to go. All covered on my annual maintenance plan.

We bought our ATAG boiler from HEH three years ago. It has just had its regular annual service. Engineer notified us he was on his way and arrived at the arranged time. Very pleasant, polite and efficient engineer.

Arrived on time and the job was carried out with minimal fuss. I can’t fault this company and wouldn’t use anyone else.

HEH completed a service of our Worcester Bosch boiler at church. The work was done extremely efficiently.

From start to finish, I cannot praise this company high enough. After our old boiler thought Boxing day was a good day to fail, I contacted these guys. Their surveyor called on Thursday 4th Jan 2024 at the time agreed. After explaining all our options, without trying to push us down any particular path, we opted to go down the combi-boiler route. As promised, his quotation arrived later in the day. I called the office the following morning to accept the quote and they gave an installation date later in the month (We had other means of heating and hot water, so we were not completely desperate). Later in the day, I received a call to say they could fit the system starting Monday 8th Jan, due to a cancellation. The outcome? .... old system ripped out, including all tanks, pumps and valves and a new boiler and associated pipework changes installed and fully working by Wednesday 10th Jan. Oh, and they replaced three radiators in the bedroom that had seen better days! All in less than a week, from start to finish. First class service from a first class team.

HEH installed our boiler in 2008 and we have a service contract with them. When there is a problem they are always very responsive and attend urgently when necessary. Three days ago they came to replace a stuck valve but unfortunately it seems the new part was faulty and the boiler then stopped working in the middle of a cold snap ( -7C last night). Although clearly very busy with many call outs in the cold they came and fixed the problem and got our heating back within 3 hours. Great service.

Arrived on time, pleasant engineer, clean worker, have used this company before and will use them in the future.

Richard came out and assessed need for a power wash or chemical wash . He was excellent and explained in detail why neither of these options were needed or indeed appropriate at this time. I was sorry to have wasted his time but he saved me upwards £700 . 😊

They came out at the time slot arranged and confirmed when they were on their way. They immediately identified and fixed the problem with my gas fire. Really pleased with the work, with a friendly efficient engineer. Will definitely recommend and use again.

Service is part of the annual service/breakdown cover which HeH provides. We were contacted to say engineer was on his way. Engineer was polite and informative in respect of the service. Clean and tidy very efficient. Informed about the parts being replaced as part of the service. Left feeling very confident in the work carried out.

We had the annual boiler service done by High Efficiency Heating. The engineer spent some time thoroughly checking the system. He was punctual, polite, and happy to answer our questions. I'd just like to add that we've been using High Efficiency Heating for over 5 years, they're definitely the best company, and the customer service is second to none. I'm more than happy to keep using them for all our gas boiler needs. They get a 10/10 from me.

Our latest heating engineer Jack was at primary school when our boiler was installed by HEH! And it's still going strong, thanks to him this year. Before that, we've always had exemplary service from Dylan, & Dave. These guys clearly take a pride in their work.

Phoned at 9am and the boiler was fixed by midday. Excellent communication via text,email and phone.

Needed a gas safety check in support of the sale of our property as requested by the buyers' solicitor. We’ve always used HEH to service our boiler as part of the Annual Heat Plan. The service provided was excellent the engineer was polite, informative, and very efficient in explaining the process involved. The certificate was provided extremely quickly which helped in respect documentation for the sale of our property and our move to Shropshire. My only regret is that HEH doesn’t provide a service in Shropshire as we would definitely want to use them. We would recommend High Efficiency Heating (HEH) and wish them every success for the future.

Punctual arrival for annual service as always, work carried out quickly and efficiently as usual. Very satisfied.

Following an issue with my boiler, I rang HEH and Andy arrived, checked everything, explained everything all within a few hours.

I have recently had the pleasure of using this company to replace an old back boiler with a combi boiler and after the experience I received could not recommend them highly enough. From booking the job to completion the whole company were informative, communicative and so professional. The workmen were courteous and polite and respected my property at all times. It was a 2 day job and on the first day they left my house rubbish free and as tidy as when they found it. I would use this company again in a heartbeat.

We had an old (very old) back boiler that needed to be replaced with a combi boiler. Wow what can I say Aaron and Kyle worked cleanly, effectively and quickly and got the job done to the highest quality. We are over the moon with the service we received and I have no hesitation in recommending these guys to anyone. A lovely, friendly and professional service from everyone we spoke to at High Efficiency Heating from start to finish. Thank you Andy, Sharron, Aaron and Kyle.

A Bank Holiday is not a good time for the central heating to pack up but HEHUK responded promptly to the call out, despite a lot of other 'priority jobs that they had to deal with that day, They identified the fault and fixed the problem. A great family firm who do jobs to a high standard and always charge a fair price for the job

I was hopeful that the contractor, High Efficiency Heating UK Ltd, might be able to carry out the work needed because they had been recommended to me by friends ( I am now 83 and live alone, my husband having died last year) My concerns included: a) would they work within the costs quoted; b) would they complete the job in good time; c) would the house be left in a mess. I need not have worried. The lads who carried out the job were clearly on top of their profession. From the word go, they listened to my concerns and told me what was going to happen. True to their word in every respect they did a super job with old-fashioned courtesy and professionalism. What impressed me most was the smoothness with which the work was carried out - I hardly noticed they were there. My energy usage has, as promised, already shown a marked decline in costs and, all in all, I am extremely pleased that I listened to friends and followed their recommendation. This review is given in the same spirit: if you need work done on your central heating equipment, you really could not put your faith in a better firm than High Efficiency Heating.

HEH fitted our boiler over 10 years ago and have been available when required as the boiler has aged and required some repairs. I have recently had a gas fire installed by HEH. I received a text on the day of the appointment to confirm that name of the engineer and that he was on his way. Dave Taylor was professional and his knowledge was excellent. Thank you for your continued service HEH - always reliable and efficient.