High Efficiency Heating UK Ltd

HEH are first class in every aspect. Their customer service is brilliant. They are informative and so very helpful. The team who fitted my new boiler today were very professional and friendly and also very respectful and worked cleanly. Thank you again.

I've had High Efficiency Heating servicing my old boiler for some years now. I'm so pleased I stuck with them when I needed a new boiler and I wasn't persuaded by others to go elsewhere. The fitting team they sent were excellent. Highly professional as well as neat and tidy. Mine was not an easy fit but they coped admirably despite having to negotiate behind three kitchen cupboards. I would recommend High Efficiency Heating for all gas appliances work.

Had boiler installed 11 months ago. Had issue which turned out to be unrelated to boiler but an engineer was scheduled to attend within the hour. I wouldn’t hesitate to recommend for boiler installation or after sales service. Friendly professional, experienced company

First used HEH 8 years ago when we had a full central heating system fitted. Dust coverings were put down before the start of any work. Removal of the old system including the large water tank from the loft which was in itself a difficult job. After leaving them with all brewing info we went out and left them to it. Returning 4/5 later the team were just removing the dust covers. You would never know they had fitted a new heating system very room was spotless . HEH have carried out an annual service over the last 7 years and again been first class. We have recommended HEH to family /neighbours and friends all have had the same First class service. We would like to thank Andy & Sharon Baxter & all their team for all the work they have carried out for us.

As usual, friendly, expert visit from a trusted company, total satisfaction with this company and all employees

HEH fitted my boiler and have serviced it for the past 14 years. this week my energy provider changed the meter and condemned the gas supply with a leak, so I had no heat, hot water, or gas hob. I rang HEH and two engineers were out within a couple of hours, checked all the appliances but were unable to find the leak. Came back today (36 hours later) to rip up floorboards and try to trace it in the pipes, no joy. Andy came out, looked over the situation and made a perfectly acceptable suggestion that didn't involve ripping into the walls or pulling up the tiled bathroom. The lads did the work, cleaned up after themselves and even the bill wasn't as horrendous as I'd thought it might be. They've also always done a really good job on the servicing and the odd emergency call out over the years with friendly efficient and tidy engineers.

Extremely reliable company who surveyed the job as promised on time and quoted a good price. Turned up at the date and time and carried out the installation of the high efficiency gas fire. The engineer was very pleasant, helpful and highly skilled. I have no hesitation in recommending this company to any future customers. Honest, reliable and efficient. Thank you

I called Andy Baxter office at 10 -15 to explain the boiler was not working. I was asked if there would be somebody in the house today and they'll send an engineer round but could not give an exact time which was not a problem to me. Less than 1 hour later an engineer arrived and 2o minutes later boiler fixed and working . First class service.

Engineer arrived on time serviced my Central Heating Boiler was very polite and helpful HEH are very efficient and have an excellent central heating plan I recommend anyone to have a look at this document

What seemed at first to be one faulty radiator turned into a much bigger job where all the pipes on the ground floor had to be replaced. HEH came out several times to get to the bottom of the problem and we're determined to sort it out. When the job was done the 2 lads arrived on time, were really friendly and completed the work on time. We went out and left them to it and when we got back you wouldn't have known they'd been; the house was so clean.

For some bizarre reason term professional is not normally a term used with a heating engineer and tradesmen.However on this occasion I honestly think this word best describes the gentleman that visited me yesterday. Andy the engineer was prompt and extremely professional and in truth his advice and genuine experience in his trade has probably saved me thousands of pounds.The way he systematically diagnosed a fault in my heating system was truly remarkable. Other companies had diagnosed all sorts of weird and wonderful issues that would have required all sorts of work to be carried out but fortunately for me Andy from HEH found a fault in the system that was a due to the manufacturer. This has enabled me to get the problem resolved at very little cost. This kind of professional is very rare and I can’t recommend Andy and his company highly enough. 👍👍👍

We selected this company from 3 quotations. The difference in price was minimal but the company was recommended by family members. The quotation, given personally, was the most comprehensive, detailing fully the parts needed and the time it would take to complete the work. The workmen arrived on time. They were pleasant, polite and reassuring when we asked any questions. The boiler was in the garage and on completion, the two men cleaned up the area! The workmen clarified the boiler's workings, explained how the control panel worked-to both my husband and myself -and left us with the product pack. Obviously we were in contact with their office re payment etc. Their office staff were equally as pleasant and helpful. Would have no hesitation in recommending the company.

Booked my annual service as usual, given a morning appointment. The engineer texted me when he was on his way. Thorough service completed in half an hour, no mess. Friendly and professional. Paid by card, receipt received via email within minutes.

Once again the instructions provided by Worcester were not very clear. Thank you to Richard for a masterclass on how to set the thermostat controls.

I’ve had my boiler serviced and maintained by these guys for the last 5 years and their service and professionalism cannot be faulted.

Visited to check out my boiler same day I reported the fault, got a text beforehand to let me know the engineer was on his way, he was very polite & helpful as he answered my questions. Great customer service.

The engineer called as planned but unfortunately my doorbell wasn't working. The office called me and said he would call back and he arrived within an hour. He assessed the problem and promptly carried out the necessary work. He had a very pleasant manner and explained to me what needed to be done. He was very efficient and I would certainly recommend High Efficiency Heating to anyone thinking of using this company.

Responded to the phone call. The engineer arrived within a couple of hours. Polite professional Helpful - answered my questions and solved the problem.

Boiler annual service booked in several weeks ago, was offered am or pm appointment, elected afternoon received a text at lunch time stating engineers were on their way they arrived promptly afterwards, polite and Curtios when they arrived. Boiler serviced engineer explained what had been done as part of service. Took no time at all very happy with service from having boiler installed to yearly service can’t fault them 😀

No hesitation in recommending this Company to anyone. Excellent service friendly efficient and trustworthy staff. Big thanks to Dave and Jack

From survey to completion of a boiler replacement for my elderly mother I cannot praise this company enough. The work needed doing very quickly and they managed to squeeze us in to complete the work to a very high standard.

As usual absolutely prompt and efficient. Pump failed on our system and they supplied and fitted a new one in super quick time.

Gas pipe for the new boiler routed under the house and up the outside wall. Friendly, professional and knowledgeable.

Rang first thing in the morning he sent his men that day who happily repaired the fault . Great service great workforce as usual

Once again with this company EVERYTHING is done correctly. From the time they turn up “ON TIME”, to the work they carrry out it’s always done to a very professional standard. The guy who served our boiler was excellent cared about his job and about my home. Our boiler was fitted with this company and I can’t praise them enough. Thank You. Mr Derek Comer

I have used High Efficiency Heating Ltd from Ashton for servicing and repair of my combi boiler for the last 8 years. Although they are not local to me they have always provided a prompt and efficient service, they are reliable and value for money. I have always found the staff friendly and helpful - this applies to engineers and office staff alike. Old- fashioned, good customer service.

HEH replaced my boiler and radiators in my home 2 years ago. The job was done at a very reasonable price and the installation team were superb. They provided with me a fully detailed quotation and explained everything clearly. During the installation itself, they kept me informed of all the work as they were doing it, keeping the work areas (and my carpets!) clean. They finished ahead of time and everyone involved was extremely courteous and professional. January 2023 was the first annual boiler service, which went equally efficiently. In December 2023 I received a text message to remind me that my next boiler service was due in January 2024. I rang the office to make my booking and was given a choice of dates and times from which I could pick the most convenient. Immediately afterwards I received a text message confirming all the details of the booking. On the day itself, I received another text message confirming the booked time slot again, and another text message advising when the engineer was actually on his way to my house. When the engineer arrived, he was extremely professional & polite, asked if I had any problems or questions he could help with. Once he had completed the service and left, within a few minutes I received a final text message thanking me for using HEH. All my dealings with HEH have been a positive experience, with everyone including the owner, the engineers and the office team all being extremely helpful and courteous.

Fabulous company to have chosen 10/ 12 yrs ago. No regrets what so ever. They conduct themselves in a top professional way , service and maintenance my whole system with an urgency when things are not working as they should and very competitive on price. Total satisfied with there service.

HEH installed our boiler in 2008 and we have a service contract with them. When there is a problem they are always very responsive and attend urgently when necessary. Three days ago they came to replace a stuck valve but unfortunately it seems the new part was faulty and the boiler then stopped working in the middle of a cold snap ( -7C last night). Although clearly very busy with many call outs in the cold they came and fixed the problem and got our heating back within 3 hours. Great service.

I cannot recommend High Efficiency highly enough. Honest, reliable, friendly and professional. Used them several times for annual boiler service and repairs. Came out today to give me some honest advice regarding a remote filling link rather than having to move the boiler! Thank you.

Contacted HEH to sort out a leak on my central heating system, very prompt action and it was all fixed that day at a reasonable price. Great work.

Prompt and efficient service at a very reasonable price. I would highly recommend this company to anyone.

I have just had a very old heating system replaced with a combi boiler. The company sent Jack and Ethan to install the system. I cannot praise their work and work ethic highly enough. They were on time and worked diligently . They were so respectful of my property and everywhere was sheeted up and protected. The lads were an absolute pleasure to have in my home and they are two fantastic ambassadors for this company. I chose the company because they completed work for my elderly parents last year . I was so impressed by the company, it’s communication and standard of work I didn’t bother to approach any other company when I wanted my heating system changed. Thank you so much for such a brilliant experience I am over the moon with the work and how well the guys treated my home . They were such lovely lads and I would recommend them to anyone who wants a first rate service!!

Leaking boiler, called them yesterday and they came today as requested. We always use them to service our boiler and they were just as efficient fixing the leak. Great service at a reasonable price.

HEH installed and have serviced my house boiler over last 10 years. and I have breakdown cover with them. They have always been excellent. Returned from holidays late Friday to discover no hot water or heating. Tried everything then rang the emergency number at 8.30pm. Plumber rang me back within minutes and talked me through various tests. Could not resolve the problem so he came at 8.40 am on Saturday. Immediately diagnosed that the pump had failed - left to pick one up - returned fitted and all working by 10.30am. Brilliant - outstanding service. Thank you HEH

As always, a good service. Engineers are always good, friendly and happy to help. This was a service, but they’ve always been great, even when called out to do repairs. Many thanks.

Been with the Company for over 20 years. Also my daughter and father now use them. Friendly helpful family firm.

Excellent and clean work from this company as usual. All their engineers are true professionals and are knowledgeable and very efficient. Our annual boiler and fire was serviced for a reasonable price and I have no hesitation in recommending them to future customers.

Dylan and colleague were very helpful and professional when installing our new boiler. Left a clean and tidy workspace. And they went the extra mile in identifying and repairing a gas leak from our oven. We are very happy with the result.

These guys have excelled again. Prompt kind efficient service and so reliable. Kept updated re: time of arrival and delivery of parts. Can’t recommend them enough.

Unfortunately the radiator has been leaking at the thermostat valve for some time and has gone undetected and blackened wooden floor. HEH UK Ltd to the rescue. Arrived promptly and sorted within an hour. Tidy, efficient, polite and well presented. Brilliant company to have on your mobile phone list!

Called for assistance and they were able to send an engineer within 48hrs. Engineer arrived on time identified the issue quickly and provided cost. Work was completed quickly without any problems. Young man cleaned up after himself. Highly recommend this company

The whole experience with HEH has been excellent. Very professional and thorough. Would absolutely recommend.

HEH fitted our boiler over 10 years ago and have been available when required as the boiler has aged and required some repairs. I have recently had a gas fire installed by HEH. I received a text on the day of the appointment to confirm that name of the engineer and that he was on his way. Dave Taylor was professional and his knowledge was excellent. Thank you for your continued service HEH - always reliable and efficient.

On March 13th HEH repaced our boiler and thermostat with a WAVE system. On his initial visit, Richard Perrins advised us on the best system for our needs, and explained the technical side in language that we could understand which was a great help. We agreed to have the new system fitted, and the "text alert" system was a great help in letting us know when the team would arrive. The actual fitting by Nathan Davis and his team was clean and efficient, with a minimum of mess and disruption and what mess there was was cleared up as the job progressed. The fitters were cheerful and polite throughout, and kept us informed about the progress of the job and answered any questions we had. Richard Perrins gave us a good after-sales explanation of how the WAVE system works, and nothing has been too much trouble. I would recommend this company to anyone needing a boiler installation. Excellent.