High Efficiency Heating UK Ltd

I contacted HEH after being recommended by a neighbour and having been let down previously by someone else. It was my first time using this company and they were brilliant. The engineer and his apprentice were polite, knowledgable and explained everything to me. Happy I’ve finally found a decent company to use for servicing and repairs on our heating system.

My old French boiler broke down on 29 December 2023, after supplying 2 kitchens, two shower rooms, and 7 circuits of underfloor heating for 17 years. A local engineer had struggled for a year to keep it going, but it was now dead. My only hot water was a kettle. My only heating was an electric convector heater. For the whole of January I was in communication with the 12 Trusted Traders near my home, but none gave me confidence that they would be able to replace the entire system of gas boiler, thermostats and underfloor heating controls. In desperation I phoned the 13th nearest Trusted Trader: High Efficiency Heating. The Receptionist was so friendly, and she understood exactly what I needed. She made an appointment for Richard, the Technical Support Manager, to visit me a few days later. By the end of the week, I received a very thorough 9-page report, with exact details and costs of the entire project. I was very happy to pay the deposit, and the work was scheduled for the four days before Easter. Dylan and his apprentices were so friendly and efficient. They finished most of the work in 3 days, then came back after Easter to make some adjustments. The boiler was making an unusual intermittent humming noise, so HEH arranged a visit from Worcester Bosch at no charge, and the boiler was silenced within an hour. Everyone in HEH is genuinely friendly and efficient, and they are quick to respond when anything needs to be adjusted. They are simply the best!

Our CH boiler broke down, I called HEH, they sent an engineer within 3 hours and diagnosed the fault, then temporarily fixed the boiler. They sent a quote for the job the same day, booked them in for the week after, job completed on time, at the price quoted and the lads were great. No mess, no hassle, they just did what they had to. 10 out of 10. Very good prices too.

I have just had a very old heating system replaced with a combi boiler. The company sent Jack and Ethan to install the system. I cannot praise their work and work ethic highly enough. They were on time and worked diligently . They were so respectful of my property and everywhere was sheeted up and protected. The lads were an absolute pleasure to have in my home and they are two fantastic ambassadors for this company. I chose the company because they completed work for my elderly parents last year . I was so impressed by the company, it’s communication and standard of work I didn’t bother to approach any other company when I wanted my heating system changed. Thank you so much for such a brilliant experience I am over the moon with the work and how well the guys treated my home . They were such lovely lads and I would recommend them to anyone who wants a first rate service!!

I have used HEH for my gas boiler heating system for the past 6 years and I have found them to be exelent in their servicing ,especially when I had my 15 year old boiler. I changed the boiler 3 years ago and HEH supplied the boiler and fitting and no problems todate. Just had it's anual service and all OK. All the engineers are professional.and good to deal with. I can.thorouly recomend them.

I have used HEH a few times in two properties. The excellent service starts from the wonderful reception staff. Always polite and very professional. Details taken and a date given. Text when plumbers on their way, very prompt and work completed to the highest standard. Would highly recommend.

I've used HEH for years, and they've provided my plumbing and heating for 15 plus years. I called them this morning as my 15 year old boiler is leaking again. They sent someone this afternoon, and I've decided to renew my boiler. If I agree the price it can be fitted in a few days. Great service, always use them. Professional and friendly engineers, who know what they're doing, which gives customers confidence in their work.

Engineer arrived on time. Extremely polite young man. Serviced the boiler and a gas fire. Very conscientious about cleaning up. Would definitely recommend HEH.

We started using HEH A few years ago, after problems with the ignition on our gas fire. The issue was sorted out then, and since then we have use them annually for our boiler and gas fire service. Customer service is very efficient and the engineer always arrives on time, usually sending a text to say he’s on his way. All the staff we have dealt with have been very friendly and efficient and the engineers always clean up afterwards.

I had an old boiler and tank and had an upgrade to a combi bolier. I received the quote straight away no chasing, full details of installation, boiler model and payment options. On the day they came on time and finished the job earlier so I was lucky. Excellent job and friendly service, they was mindful as I working from home. They also fixed a tiny leak in my bathroom straight away. I would definitely recommend.

Reported our boiler with a fault Friday morning before a bank holiday weekend. Knowing we had 2 young kids and not wanting us to have to go until Tuesday without hot water, this kind, friendly, efficient, professional and amazing team, had the part sourced, engineer back out to fit it and the boiler back up and running before the end of the day. Simply the best. Thanks to you all and especially Louise for going above and beyond as always. Highly recommended to all.

Leaking boiler, called them yesterday and they came today as requested. We always use them to service our boiler and they were just as efficient fixing the leak. Great service at a reasonable price.

As always, a good service. Engineers are always good, friendly and happy to help. This was a service, but they’ve always been great, even when called out to do repairs. Many thanks.

Called HEH to service dads gas fire. Appointment made for following day. Dave and jake did a great job. Very Friendly, very clean (put sheets down when working)and professional. Very happy with service provided and would use again.

Have used HEH for years and have always been really satisfied. Peace of mind to keep boiler serviced. Very helpful and work around times to suit customer. Would certainly recommend.

The engineer was polite, messaged to say he was on his way & was very efficient. This company have always been excellent.

Arrived on time, worked quickly & efficiently with care. This was a routine service on our gas boiler and gas fire for which we have a reasonably priced service plan.

I have used the services of this company several times. I have always been very satisfied with them. The work done has always been excellent and their engineers are very professional and polite.

After many unsatisfactory years with British Gas, HEH were recommended to my by a family member. The office staff were extremely helpful, I was given a date for a service and, on the day, I was informed when the engineers were on their way. They were very polite and left the area clean and tidy. I’m really impressed with the service I received and won’t hesitate to recommend to others.

Annual boiler service completed quickly and efficiently. Neat, tidy and very polite. Good communication too.

Been with the Company for over 20 years. Also my daughter and father now use them. Friendly helpful family firm.

Outstanding as always From messaging the time of arrival to finishing. Staff always very pleasant and has a lot of respect for the job they do.

I have been using HEH for several years and todays service was upto their usual high standard. The engineer arrived as arranged and was quick clean and efficient in carrying out my boiler service. He left the area around the boiler clean and tidy, well done.

HEH installed and have serviced my house boiler over last 10 years. and I have breakdown cover with them. They have always been excellent. Returned from holidays late Friday to discover no hot water or heating. Tried everything then rang the emergency number at 8.30pm. Plumber rang me back within minutes and talked me through various tests. Could not resolve the problem so he came at 8.40 am on Saturday. Immediately diagnosed that the pump had failed - left to pick one up - returned fitted and all working by 10.30am. Brilliant - outstanding service. Thank you HEH

High Efficiency Heating engineers arrived earlier than I thought they would, which was very pleasing indeed. They were professional, polite, efficient and new what they were doing. Within about 15 minutes of arriving the central heating was up and running; job done. I have used HEH UK Ltd on a number of occasions which as involved servicing, checks and repairs and have always found them to be a first class and reliable company. I have no hesitation in recommending High Efficiency Heating UK Ltd to anyone.

From my first call to the installation HEH have met and even exceeded my expectations. After being let down by previous traders it’s a pleasure to finally find an excellent trustworthy company that delivers. Will now be my first choice for any future work

This is the company I trust to visit my 89 year old mother who lives alone. They’re really great. Efficient, clean, knowledgeable and highly professional. Today they serviced the boiler. Thank you HEH for being so generally wonderful.

I had no hot water for 2 days as well as boiler pump and tank immersion heater failed. Rang HEH and booked them to come. Arrived early and identified needed parts. They came back same day to fix and also service system. Great service and really friendly staff. Definitely will use again.

The engineer arrived on time and carried out the services of the gas fire and central heating very professionally and left the work areas clean and tidy. I have used HEH for many years and have never had any complaints. I would highly recommend them.

Had my boiler annual service. Team were efficient reliable and very respectful. Came on time as promised.

Thank you very much HEH. Outstanding work carried out yet again. I had new radiators fitted while we was on holiday. What fantastic work they have done and also left my home very clean and tidy. Can’t thank you enough. Thank you to all at HEH for completing the work in the time you quoted me Thank Deb

Excellent and clean work from this company as usual. All their engineers are true professionals and are knowledgeable and very efficient. Our annual boiler and fire was serviced for a reasonable price and I have no hesitation in recommending them to future customers.

Absolutely flawless job done on time and very professionally. The engineer who did the work was very thorough and tidy. Great job.

After discovering a small leak from my boiler I contacted HEH. It was a Saturday and I expected a Monday appointment. Andy took time out to come the same morning, identify the source of the leak, return after getting replacement pipework and fitting it - all done within a couple of hours of my call. Brilliant, professional service from a company you can trust. I have no hesitation in recommending HEH.

Dylan and colleague were very helpful and professional when installing our new boiler. Left a clean and tidy workspace. And they went the extra mile in identifying and repairing a gas leak from our oven. We are very happy with the result.

These guys have excelled again. Prompt kind efficient service and so reliable. Kept updated re: time of arrival and delivery of parts. Can’t recommend them enough.

Everything from booking the service to receiving the visit from the engineer went smoothly. The engineer was polite and friendly. I received an ETA and the engineer wasn't late.

Great job, very understanding while working in my elderly parents house, who were reluctant to have any work done. The quote was competitive. They completed the job on time, on the arranged days, despite the unexpected surprises the 40 year old system gave them. The engineers were polite, tidy and very professional. Thank you so much.

This company is polite and efficient throughout, the support staff at their office are as good as the engineers, they seem to resolve the problem without giving us a long commentary on why the last engineer from another company were poor. This makes the experience pleasant. In terms of job quality we have not had to call them back so happy with everything

The whole experience with HEH has been excellent. Very professional and thorough. Would absolutely recommend.

Unfortunately the radiator has been leaking at the thermostat valve for some time and has gone undetected and blackened wooden floor. HEH UK Ltd to the rescue. Arrived promptly and sorted within an hour. Tidy, efficient, polite and well presented. Brilliant company to have on your mobile phone list!

Called for assistance and they were able to send an engineer within 48hrs. Engineer arrived on time identified the issue quickly and provided cost. Work was completed quickly without any problems. Young man cleaned up after himself. Highly recommend this company

We were having a new gas smart meter installed and the installer detected a gas leak so would not switch the gas supply back on. This was an unexpected shock and we called high efficiency heating. They were fantastic and an engineer was with us within the hour to detect the leak. Within 48 hours our leak was fixed and our gas back on. Amazing service from the office staff to the engineer who was polite friendly and efficient. We can’t rate our experience highly enough.

Called regarding no hot water or heating, engineer arrived within the hour, problem fixed. Can’t recommend enough.

Had my boiler replaced today, two lads came, think one was an apprentice, sorry I forgot the lads name who did the job. But he was very nice and kept me informed of what he was doing, he explained the new app I had with the boiler, he was very patient when I asked him to explain things again to me, you could see it was very important to him that he did everything properly, he wanted to make sure I was happy and that nothing would be too much trouble. Thanks again to the HEH for another great job.

HEH are both very reliable and expert heating engineers who always go that extra mile to give complete satisfaction at a good price. Highly recommend

Richard came out and assessed need for a power wash or chemical wash . He was excellent and explained in detail why neither of these options were needed or indeed appropriate at this time. I was sorry to have wasted his time but he saved me upwards £700 . 😊

Great response and quote sent same day. Highly recommend this small friendly local business. Will use again.

Have used this company before. Punctual. Professional. Explained all aspects of the job. Tidy. Cleared up after. Treated me and home with respect. Friendly and extremely polite. Can’t fault the work. Can’t speak highly enough of the work done and the engineers who did the work.

Had no heating nor water over the weekend. Sam arrived today. Lovely young man. Polite, clean and tidy and very respectful. He took the time out to explain the system and how we may continue to operate the heating during this current problem. Very efficient. I can highly recommend.