High Efficiency Heating UK Ltd

I phoned HEH this morning to report a fault on the boiler. An engineer arrived within two hours an made a thorough check on the boiler. He replaced ignition parts and heat and hot water were quickly restored.

As usual, very polite young man carried out the agreed work. Excellent service and on time as always. I’ve used this company for 5 years and wouldn’t go anywhere else. Would highly recommend HEH, even the office staff very efficient and friendly.

I had a new boiler installed by HEH a few months ago but obviously, it was not used for the central heating until about a month ago. At 5.30 this evening I went to the thermostat to turn it on and there was a message that the pressure was low. Got out the handbook which was as clear as mud and finished up phoning the out of hours number. The call was answered by Billy who explained to me what to do but as the boiler is situated in a very awkward position and I can't see underneath it he came straight round to help me. It turned out that following his instructions I had managed to increase the pressure so he just checked to make sure everything was OK. By 6.15 I had heat and Billy was on his way. A very efficient and polite young man. Thank you.

We've been with HEH for a number of years and have recommended them to several friends. Their annual contract is very reasonable and includes 24/7 breakdown and annual service. Their engineers are always polite and reliable. Would wholeheartedly recommend.

Annual boiler service as arranged. We were sent a text message to confirm the engineer was on his way to carry out the service. He arrived as expected, carried out the service efficiently and was very pleasant and informative about the work carried out.

Arrived same day as breakdown call out. Very pleasant engineers who were polite and friendly and got on with work immediately. Problem was initially puzzling but they sought telephone backup and system was running again within about 30 minutes of their arrival. Great service in difficult circumstances due to inclement weather conditions.

Having previously used this company for smaller gas fire servicing jobs for my elderly mother, I have always been impressed by their promptness, professionalism and very reasonable costs, so it was only natural that I would go to them when I needed a new boiler installing for myself. They provided a very prompt survey of what was required to replace an old floor standing boiler with a compact Worcester Bosch combi-boiler. The costs quoted were very reasonable when factoring in several new radiators. Throughout they provided a highly professional service and even accommodated a late change requested on my part as to the positioning of the actual boiler. The installation team were friendly and worked cleanly and with apparent pride in their work. All in High Efficiency Heating (UK) Ltd provided five star service and one which I would have no hesitation on recommending. Top marks.

Very professional, friendly, clean and tidy. Arrived on time. Covered everywhere to ensure no mess/damage. Removed all waste. No fuss. Took the time to ensure radiators were balanced and all working properly. Price was also competitive. Would definitely recommend them.

We asked HEH to install a heated towel rail after the bathroom had been renovated a couple of years previously. They found the hidden pipes and fitted the rail without leaving any sign of disturbance (we had expected to have to redecorate). Very pleased with the service, price and the care taken to clear everything up. Would highly recommend..

Very reliable company, arrived on time work carried out and explained and at a very reasonable price, have used them for a few years and would not use any other company, you will not be disappointed with them.

Just used High Efficiency Heating UK for first time, came recommended, for boiler service. I was really impressed, two nice polite young men very helpful. Will definitely stay with them and go on the twelve month scheme with them. A text to say they're on their way as well. Explained what they had done and if anything needed doing.

After moving to the area we chose HEH, from the Which trusted trader list, to service our boiler. We then decided to replace our radiators and received excellent advice from Richard who came to see us a couple of times. We felt really confident that we would be in very good hands and so it proved to be. Dave was in charge of the project and, with Ethan and George, managed to install some huge and very heavy radiators without any fuss or mess. The guys were professional, clean and tidy, and really friendly. Dave even managed to leave my carpets exactly as they were before the pipes were moved - impressive. His attitude was very much that he wanted to treat our house the way he would his own. The guys were a pleasure to have in the house and we are delighted with the end result. Thank you all.

We have been using this service now for five years, we are very satisfied with the professionalism, reliability and efficiency Would highly recommend

Great service. Richard arrived on time and reconfigured the whole system. He was very knowledgeable and gave me some great energy saving advice. I would definitely use High Efficiency Heating UK Ltd again and have no hesitation in recommending their service.

I have known HEH for many years. They serviced boilers and fan-aided heaters where I worked and were always great. They were the obvious choice when I moved house and needed a new boiler. They have always been highly efficient, professional and tidy. I wouldn’t use anyone else. Thanks

Fantastic Service. So pleasant and we will continue to get our boiler serviced by High Efficiency Heating UK Ltd.

HEH arrived when they said the would arrive, texting a message to say they were on their way. A very polite, easy to speak to engineer carried out the service in a very professional and efficient way. I have used HEH on a number of occasions and have always found them to be very professional, efficient and approachable. I can and will recommend HEH to any person requiring Heating engineers to attend their central heating system.

Boiler annual service booked in several weeks ago, was offered am or pm appointment, elected afternoon received a text at lunch time stating engineers were on their way they arrived promptly afterwards, polite and Curtios when they arrived. Boiler serviced engineer explained what had been done as part of service. Took no time at all very happy with service from having boiler installed to yearly service can’t fault them 😀

The fitters were on time, polite, very professional and they cleaned up after themselves. We're very happy with the work they did, and would recommend the company. 1st rate.

First time I have used High Efficiency. Not long moved into our house. The young man who called did a full service check on all gas appliances was helpful and informative. Will be taking out a payment plan for future checks. Would highly recommend this company.

A neighbour recommended High Efficiency to us and we are so glad they did. We had our entire heating system replaced, boiler, all new piping and some radiators. Even though it was a tricky job in an old house involving lifting floorboards and two tiled bathroom floors, everything was restored back to it's original state and they left the house spotless. Nothing was too much trouble for Dave and the team who were courteous, efficient and kept us informed on the progress through the week. I wouldn't hesitate to recommend this company to anyone.

Arrived as arranged and carried out boiler service. Very polite, friendly and professional engineer. Have used HEH gir a few years now and wouldn’t go to any other company for our yearly boiler service. Very efficient and reliable company. Thank you.

Contacted H E H about the fault code explained the problem, engineer called and rectified the problem Happy days 😊.

Rang first thing in the morning he sent his men that day who happily repaired the fault . Great service great workforce as usual

HEH installed our boiler in 2008 and we have a service contract with them. When there is a problem they are always very responsive and attend urgently when necessary. Three days ago they came to replace a stuck valve but unfortunately it seems the new part was faulty and the boiler then stopped working in the middle of a cold snap ( -7C last night). Although clearly very busy with many call outs in the cold they came and fixed the problem and got our heating back within 3 hours. Great service.

Fabulous company to have chosen 10/ 12 yrs ago. No regrets what so ever. They conduct themselves in a top professional way , service and maintenance my whole system with an urgency when things are not working as they should and very competitive on price. Total satisfied with there service.

From our old boiler packing up on Tuesday, receiving a quote from Andy and booking an appointment with Louise, to our new boiler being fitted on Friday the same week we can not be more pleased with HEH for the service received. Definitely a ten out of ten. We received a text to say the engineer was on his way he arrived minutes later before 8.00 am, the engineer Ethan was so lovely and polite and such a hard worker, he never stopped all day until 6.00 pm. He did a fantastic job, we are so pleased, he is a credit to the company.

I had never heard of plinth heaters but it was the perfect solution if my pipework had enough access. They did a pre fit,it was, so we now knew which radiator to get. They came back and fitted it Polite, helpful and tidy.

We bought our boiler from these and this was its 2nd annuul service The engineer arrived on time , was polite and tidy He completed all the necessary paperwork and the office sent through an invoice

Annual boiler service Professional Polite Prompt We have an annual plan which has worked well for us over the past few years

I cannot recommend High Efficiency highly enough. Honest, reliable, friendly and professional. Used them several times for annual boiler service and repairs. Came out today to give me some honest advice regarding a remote filling link rather than having to move the boiler! Thank you.

I have used HEH for my gas boiler heating system for the past 6 years and I have found them to be exelent in their servicing ,especially when I had my 15 year old boiler. I changed the boiler 3 years ago and HEH supplied the boiler and fitting and no problems todate. Just had it's anual service and all OK. All the engineers are professional.and good to deal with. I can.thorouly recomend them.

Engineer arrived on time. Extremely polite young man. Serviced the boiler and a gas fire. Very conscientious about cleaning up. Would definitely recommend HEH.

Arrived on time, worked quickly & efficiently with care. This was a routine service on our gas boiler and gas fire for which we have a reasonably priced service plan.

Had my boiler annual service. Team were efficient reliable and very respectful. Came on time as promised.

Thank you very much HEH. Outstanding work carried out yet again. I had new radiators fitted while we was on holiday. What fantastic work they have done and also left my home very clean and tidy. Can’t thank you enough. Thank you to all at HEH for completing the work in the time you quoted me Thank Deb

Excellent and clean work from this company as usual. All their engineers are true professionals and are knowledgeable and very efficient. Our annual boiler and fire was serviced for a reasonable price and I have no hesitation in recommending them to future customers.

After discovering a small leak from my boiler I contacted HEH. It was a Saturday and I expected a Monday appointment. Andy took time out to come the same morning, identify the source of the leak, return after getting replacement pipework and fitting it - all done within a couple of hours of my call. Brilliant, professional service from a company you can trust. I have no hesitation in recommending HEH.

Everything from booking the service to receiving the visit from the engineer went smoothly. The engineer was polite and friendly. I received an ETA and the engineer wasn't late.

Great job, very understanding while working in my elderly parents house, who were reluctant to have any work done. The quote was competitive. They completed the job on time, on the arranged days, despite the unexpected surprises the 40 year old system gave them. The engineers were polite, tidy and very professional. Thank you so much.

The whole experience with HEH has been excellent. Very professional and thorough. Would absolutely recommend.

Unfortunately the radiator has been leaking at the thermostat valve for some time and has gone undetected and blackened wooden floor. HEH UK Ltd to the rescue. Arrived promptly and sorted within an hour. Tidy, efficient, polite and well presented. Brilliant company to have on your mobile phone list!

Called for assistance and they were able to send an engineer within 48hrs. Engineer arrived on time identified the issue quickly and provided cost. Work was completed quickly without any problems. Young man cleaned up after himself. Highly recommend this company

From coming to inspect a leaking central heating boiler to installing a new one, the lads were polite helpful and professional we would recommend your firm to anyone having problems with central heating. Thanks boys A and J Smith.

They came out at the time slot arranged and confirmed when they were on their way. They immediately identified and fixed the problem with my gas fire. Really pleased with the work, with a friendly efficient engineer. Will definitely recommend and use again.

An outstanding company whose customer service is second to none, in addition to skilled and knowledgeable engineers who can be trusted to do a first class job. They really stepped up in fitting in a replacement boiler the week before Christmas as an emergency response for my elderly mum. All my dealings with the company at every point, were met with care and sensitivity. All the personnel have the same ethos and I have to say from the off I was filled with confidence and trust in the company and they certainly delivered!

Excellent service and repair to boiler hot water. The engineer arrived later in the day. Very pleasant informative and friendly.

Have always used them and have always had great service. Can't recommend them highly enough. Dylan and Jake very competent and very clean and tidy, also respectful of our home. Keep up the great work.👍

Our Vaillant boiler stopped working and the engineer from High Efficiency Heating identified a blockage that was stopping the flow of gas and we are now fully operational again. I have used this company a number of times and I like the way they always come when they say they will and they text me when they are on their way. All of the engineers they have sent have always been very knowledgeable and personable. I recommend the company without reservation.

Needed a gas safety check in support of the sale of our property as requested by the buyers' solicitor. We’ve always used HEH to service our boiler as part of the Annual Heat Plan. The service provided was excellent the engineer was polite, informative, and very efficient in explaining the process involved. The certificate was provided extremely quickly which helped in respect documentation for the sale of our property and our move to Shropshire. My only regret is that HEH doesn’t provide a service in Shropshire as we would definitely want to use them. We would recommend High Efficiency Heating (HEH) and wish them every success for the future.