Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

907 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
907 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual boiler service
Customer Service
Quality
Value
We had a new Bosch boiler and new radiators throughout a number of years ago. HEH have serviced the boiler each year since and completed our log book for any warranty issues. These services are carried out at our convenience by a fully trained engineer. Everything is explained, the work is completed in a clean and professional manner and left spotless on completion. We used to be with British Gas. Not anymore.
Customer in Greater Manchester Posted on 03/08/2023 , work completed 25/07/2023
The trader replied (on 09/08/2023)
Good Morning, Many thanks for your kind review, Our aim is to keep our customers happy and maintain your heating system. Thank you for being a great customer.
Excellent Service and Pricing
Customer Service
Quality
Value
I would have no hesitation in recommending HEH to anyone. Andy, Sharron, Leanne and the rest of the Team are excellent. Their work is of a very high standard, professional and all the Engineers are polite, clean and explain everything they are working on. It's a fantastic family firm.
Fletcher Posted on 29/03/2016 , work completed 29/03/2016
Very attentive, professional.
Customer Service
Quality
Value
An excellent job by those involved. Being a perfectionist, I couldn't have asked for better. Extremely pleased with the service from start to finish. Highly recommended!
Heather, Lancashire Posted on 09/03/2016 , work completed 09/03/2016
Excellent
Customer Service
Quality
Value
Communication - excellent. Punctuality - excellent. Work - excellent.
Ellen, Derbyshire Posted on 16/03/2016 , work completed 16/03/2016
Delighted Customer
Customer Service
Quality
Value
I would have no hesitation in recommending HEH, the workmanship is of a very high standard, pipework excellent, Dylan the lead engineer and his team are hard working, clean and very conscientious. we would highly recommend this fantastic family firm.
fadhias01 Posted on 12/03/2016 , work completed 12/03/2016
On time, friendly, very professional
Customer Service
Quality
Value
Andy talked us through the boiler swap and change rads, in plain English at the quote stage, unlike some other companies, was never pushy. Fitters were brilliant, Dylan and Aaron joined later by Kyle Apprentice. Work very hard and kept the house clean & tidy, boss called each day to see if all was well. Sharon & girls in office spot on. I would 100% use them again.
Keith, Cheshire Posted on 22/02/2016 , work completed 22/02/2016
My Review
Customer Service
Quality
Value
The workmen were prompt. Hardworking polite and left my house in order. I would certainly recommend this company. Mrs E. Barratt.
Elizabeth, Cheshire Posted on 09/04/2016 , work completed 09/04/2016
Second house installation
Customer Service
Quality
Value
Used again for second house installation because of satisfaction with first house. Installation HEH was again very professional and thorough.
David, Cheshire Posted on 11/01/2017 , work completed 11/01/2017
Prompt and efficient (Good job)
Customer Service
Quality
Value
Full heating system fitted in two days complete. Awkward places on walls etc. to work. Woodword, tiling removed and refitted, also plaster work done. I would recommend it to anyone. 24th August 2016 the office suit rang to check if I was satisfied with the work. If any heater problems, contact them any time and they will deal with it.
John, Lancashire Posted on 22/08/2016 , work completed 22/08/2016
Brilliant job from start to finish.
Customer Service
Quality
Value
Excellent and very professional job. Clean and polite tradesmen. Everything explained at completion of job. Would recommend. (Dylan & Kyle tradesmen)
John, Lancashire Posted on 27/07/2016 , work completed 27/07/2016
My Review
Customer Service
Quality
Value
Brilliant job always
Barbara, Cheshire Posted on 22/09/2016 , work completed 22/09/2016
Excellent Service
Customer Service
Quality
Value
From the first phone call to the completed job I can't fault this company. Everybody I spoke to was professional and friendly and made me feel like a valued customer. I needed a gas fire re-fitted which involved knocking out a lot of bricks. Dave the engineer did a brilliant job, he arrived on time and explained what he was doing and answered all my questions. He was efficient and did a great job clearing up after the job was completed. I would definitely use HEH again and would highly recommend them.
Bridget Posted on 27/09/2016 , work completed 27/09/2016
Very good
Customer Service
Quality
Value
Very good job. On time and quick. Will use again.
Paul, Cheshire Posted on 13/01/2016 , work completed 13/01/2016
Excellent work. Very happy.
Customer Service
Quality
Value
The engineers were very professional, informative, prompt, clean & friendly. We are extremely happy with the service provided from the office staff to the install team. Highly recommended company.
Leanne, Cheshire Posted on 18/11/2015 , work completed 18/11/2015
Fantastic.
Customer Service
Quality
Value
Dave was fantastic, prompt, clean worker, informative, pleasant and efficient. Will use again I will recommend.
Which? Trusted Traders Consumer Posted on 04/08/2016 , work completed 04/08/2016
First class job
Customer Service
Quality
Value
The workmen turned up on time (contacted me before hand to check it was still okay to come). Worked steadily and efficiently to complete the boiler change. They even fixed a leak on my gas cooker.
Ian, Lancashire Posted on 27/06/2016 , work completed 27/06/2016
Brilliant job prompt & professional, v. good
Customer Service
Quality
Value
An excellent service as always can't praise them enough. Well done High Efficiency Heating UK Ltd
Dianne, Lancashire Posted on 30/06/2016 , work completed 30/06/2016
Excellent service from start to finish
Customer Service
Quality
Value
I have just had my new boiler fitted by HEH UK Ltd and cannot praise the team enough. Right from the start when Andy came out to quote for the boiler through to the installation yesterday by Dylan and Kyle the whole experience was professional and stress free. Dylan and Kyle arrived exactly at the time I was given and worked right through the day until completion. They were very polite, hardworking and easy to work around. They treated my property with respect and made sure all surfaces and floors were completed covered for protection. After the installation they cleaned up everything, so much so that after they left no-one would have believed I had just had a new boiler installed! I would highly recommend this company to anybody considering getting a new boiler. Their customer service is second to none. Well done to all the team. A big thank you from all my family!
Dianne Harris Posted on 27/07/2016 , work completed 27/07/2016
Excellent service
Customer Service
Quality
Value
Been using the firm for years. Always come when appointment is made. Up to date with professional rules. Complete confidence with the engineers. Friendly engineers. Excellent service.
Barbara, Cheshire Posted on 20/10/2016 , work completed 20/10/2016
Excellent service
Customer Service
Quality
Value
From making initial phone call. Staff very helpful, courteous and efficient. Received text message to inform that a engineer was on his way. Dave arrived on time, very pleasant and just got on with the job. Excellent. I would recommend your company!
Diane, Cheshire Posted on 26/10/2016 , work completed 26/10/2016
First class customer service and workmanship.
Customer Service
Quality
Value
From my initial contact with Sharron I received professional, friendly service. Andy visited my home I explained to him what I work I required, Andy surveyed my current system and then explained clearly what options were available to me, and quoted a clear and competitive price and timescale for the work to be carried out. On the day the work was carried out Ross the Engineer arrived promptly and worked tirelessly through the day. Ross was polite, professional and works to a meticulous standard. My new boiler and associated pipework is Top class, Ross has produced a work of art!. It was a pleasure to allow HEH into my home to carry out this work. I will definitely use them again and wholeheartedly recommend them. Thank you to all at HEH.
Anthony, Ashton under Lyne Posted on 14/11/2016 , work completed 14/11/2016
Excellent service
Customer Service
Quality
Value
Excellent service as usual, very polite and helpful. Have recommended this trader may times.
Barry, Lancashire Posted on 08/11/2016 , work completed 08/11/2016
Fantastic, as always.
Customer Service
Quality
Value
Fully professional, from the office to the workers. Couldn't as for any more from them. Even the owners contact you before the job commences and after. 11 out of 10 if that is possible. Brilliant.
Lee, Cheshire Posted on 10/11/2016 , work completed 10/11/2016
Good company with good staff
Customer Service
Quality
Value
From the moment a member of staff answered my phone call, I knew I was dealing with a company that took pride in now they dealt with their customers. The office staff were very helpful in arranging the visit of their engineer, and the engineer did a first class job in repairing my boiler.
Ray, Lancashire Posted on 02/11/2016 , work completed 02/11/2016
Great work, would highly recommend
Customer Service
Quality
Value
HEH was recommended to me by a family member. Andy went through all the options for our new boiler. It was fitted by Aaron and Ross. They were very efficient, kept me informed throughout the day about how it was going and explained how to operate it. Would definitely recommend.
Gary, Stalybridge Posted on 13/01/2017 , work completed 13/01/2017
Excellent job
Customer Service
Quality
Value
We are very satisfied with the installers who carried out the work in professional manner and a clean job, well done. We would have no hesitation in recommending this company and the workmen.
Amratlal, Lancashire Posted on 06/12/2016 , work completed 06/12/2016
Professional & tidy
Customer Service
Quality
Value
Very well done job of replacing combi boiler.
Anthony, Lancashire Posted on 15/12/2016 , work completed 15/12/2016
Excellent job.
Customer Service
Quality
Value
We have had Mr A Baxter for many years now, and have always been more than satisfied with his work. Both himself and his workmen are efficient and clean workers, and always prompt. If they are delayed for any reason, they contact you and explain. Brilliant firm.
Beverley, Cheshire Posted on 02/02/2017 , work completed 02/02/2017
Efficient & professional
Customer Service
Quality
Value
Worked quickly & with great care & attention to detail. Advised & consulted with us at every stage, and cleaned up at the end of job. Very impressed, would absolutely recommend to others.
Marianne, Lancashire Posted on 21/01/2017 , work completed 21/01/2017
Professional and trustworthy
Customer Service
Quality
Value
Leaking CH Boiler which also due a service, problem diagnosed. Spare obtained and work finished same day. Regular contact in progress. Pleasant, thorough workmen. Strongly recommend.
Thomas, Lancashire Posted on 28/02/2017 , work completed 28/02/2017
The trader replied (on 06/06/2017)
Thank you :)
My review
Customer Service
Quality
Value
Prompt - very good job & workmen.
Margaret, Cheshire Posted on 07/03/2017 , work completed 07/03/2017
The trader replied (on 06/06/2017)
Thank you Margaret :)
Brilliant job
Customer Service
Quality
Value
I had a text message saying the engineer was on his way. I had been given a time between 8.00AM & 9.00AM & he arrived about 8.15AM. He did an excellent job & was very clean & tidy. He replaced parts that had worn away & was courteous.
Kevin, Lancashire Posted on 29/03/2017 , work completed 29/03/2017
The trader replied (on 06/06/2017)
Thank you for your review it means a lot to us at H.E.H
A great company
Customer Service
Quality
Value
My boiler broke down on bank holiday Monday they still came out and fixed it great job and a nice guy! Thank you.
Leanne Posted on 01/05/2017 , work completed 01/05/2017
The trader replied (on 05/06/2017)
Thank You for your review :)
Brilliant job
Customer Service
Quality
Value
Aaron and Kyle arrived at the stated time. They are both very efficient and did a clean, tidy, job, on top of that they are both very pleasant and helpful. I would definitely recommend these 2 young men and the company.
Barbara, Cheshire Posted on 19/06/2017 , work completed 19/06/2017
The trader replied (on 06/07/2017)
Thank You Barbara for your kind words. Aaron and Kyle are happy you are pleased with their work :)
Highly recommended
Customer Service
Quality
Value
Highly recommended, arrived on time and finished on time.
Donald, Lancashire Posted on 21/08/2017 , work completed 21/08/2017
The trader replied (on 06/09/2017)
Thank You Donald for your kind review. We do our best to stick to time schedules. :)
Very impressed
Customer Service
Quality
Value
I was very impressed with the service I received, will certainly use them again.
Mary, Lancashire Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 22/09/2017)
Mary we are really happy you are impressed with our service. Should you need anything else you know where we are. Always happy to help :)
Reliable, Speedy, Efficient
Customer Service
Quality
Value
Good service from booking to completion of the job. Knowledgeable engineer, arrived on time stated. Completed job to a very high standard. Will recommend this company to friends and family.
Tony, Cheshire Posted on 31/08/2017 , work completed 31/08/2017
The trader replied (on 28/09/2017)
Hi Tony, Thank You for taking the time to leave us a review. We are delighted you were happy with our service. Should you need any assistance in the future please don't hesitate to contact us.
Excellent Job
Customer Service
Quality
Value
I am very pleased with the work carried out, right throughout the process. Initial discussions, thorough explanation and advice, very professional workmanship and high quality work altogether. I fully recommend HEH without any reservations.
Nigel, Cheshire Posted on 15/08/2017 , work completed 15/08/2017
See below
Customer Service
Quality
Value
Excellent All Round
Which? Trusted Traders Consumer Posted on 06/10/2017 , work completed 06/10/2017
The trader replied (on 22/11/2017)
Thank You for your kind review Warm Regards The HEH Team
My review
Customer Service
Quality
Value
Very efficient and punctual.
Neil, Lancashire Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 22/11/2017)
Hi Neil Thanks for you review. Efficient is our middle name. ;) Kind Regards All the Team at HEH
Excellent- no issues at all.
Customer Service
Quality
Value
This company was recommended to me by the former owner of my home. I decided to have my boiler replaced and have the old water tank (immersion?) taken out. I received a visit from Andy who explained everything and the plumber and apprentice who did the job (it was quite a task at 3 days) were great. Very pleased, definitely going to carry on using this company.
Jennifer Donnellan Posted on 07/01/2018 , work completed 07/01/2018
The trader replied (on 05/02/2018)
Hi Jennifer. Thank you for your review. Its so lovely to know you were recommended to us from the former homeowner who we enjoyed working with. We look forward to taking care of your heating needs in the future and are happy you are pleased with your installation. If you need any assistance with your new boiler please do not hesitate to contact us Kind Regards The HEH Team
Competent & reliable
Customer Service
Quality
Value
I was most impressed with the high levels of service I received from this company which incorporated detailed survey, comprehensive proposals and pricing structure, excellent standard of installation and comprehensive testing & commissioning procedures. The skills & technical expertise of the whole team is commendable and the project was completed on time and on cost. I have no hesitation is recommending HEH UK Ltd.
Stewart, Lancashire Posted on 08/01/2018 , work completed 08/01/2018
The trader replied (on 05/02/2018)
Hi Stewart. Thank you very much for your kind review. It was an absolute pleasure working for you. The HEH team work hard to ensure our customers are 100% happy before, during and after the work we carry out. If you need any further assistance with your new installation please do not hesitate to contact us. Warm Regards All the team at HEH
My review
Customer Service
Quality
Value
Excellent.
Anthony, Cheshire Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 06/03/2018)
Hi Anthony Thank you for your review :)
Fast And Friendly Service
Customer Service
Quality
Value
We've always had brilliant service from HEH and whether it's a big job, we had our boiler replaced last year, or a smallish job, rerouting of a pipe last month, the high standard is always maintained. The guys who come to do the job are friendly, efficient and respectful. I always feel confident they will do a top job and so far I've never been disappointed. As well as this, the ladies in the office are friendly and well informed and always keep us up to date regarding the arrival of the engineers.
Roy and Lorraine Howarth Posted on 19/02/2018 , work completed 19/02/2018
The trader replied (on 07/03/2018)
Hi Roy and Lorraine, thanks you for your review, from everyone at HEH.
Professional and friendly
Customer Service
Quality
Value
Gareth serviced my boiler. He texted to let me know he was on his way and worked in a friendly yet professional manner, providing good advice. I'll definitely use HEH again!
Elizabeth, Lancashire Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 10/04/2018)
Thank You for your kind review Elizabeth. It means alot :) Warmest Regards The HEH Team
Replacement Boiler/Radiator and Central Heating Overhaul
Customer Service
Quality
Value
These guys know what they're doing and take great care to protect furnishings and carpets etc. They were all very friendly and helpful which makes for a much easier experience. I wouldn't hesitate to recommend HEH to anyone who needs any kind of central heating work.
Customer in Greater Manchester Posted on 05/04/2019 , work completed 19/04/2004
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for your great review! We are so pleased you are happy with our service and the care we take in our customers homes. Thank you for considering us for recommendations also. We genuinely love what we do. Thanks Again The Team at HEH
Excellent service all round
Customer Service
Quality
Value
Adam & Chris (HEH) fitted a new boiler. All aspects of our contact with High Efficiency Heating (UK) Ltd were positive, office contact by telephone & messaging was courteously & speedily dealt with on all occasions. The work of fitting a new boiler was carried out efficiently and speedily by the operatives involved. 100percent satisfied.
Which? Trusted Traders Consumer Posted on 23/03/2019 , work completed 23/03/2019
Service by HEH
Customer Service
Quality
Value
My boiler was serviced this morning by C. Rogers of HEH. He was polite, well presented and did a excellent job, explained everything. Very pleased. I have had dealings with HEH before and have always been very confident of all their engineers who have arrived. I would certainly recommend them.
Customer in Greater Manchester Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 20/05/2019)
Hi Thank you for your kind review and thank you for having confidence in our trusted engineers. We pride our self on our customer services and we are so pleased you are happy with he services we offer. Thanks for having us carry out work in your home. If you require any assistance with your heating in the future please give us a call Warm Regards All the Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for taking the time to leave us a great review and thank you for having us back over the years to carry out work for yourself and your tenants. We will always keep our customers up to date with details of appointments and work to be carried out. We are so pleased you are happy with our services. If you require assistance with your heating in the future give us a call :) Thanks Again From all The Team at HEH