Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

893 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
893 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Boiler Service
Customer Service
Quality
Value
Excellent service, as always! Local firm, which offers top-notch customer service at a competitive price. Keep me informed & happy to continue to use
Customer in Greater Manchester Posted on 03/01/2025 , work completed 03/01/2025
The trader replied (on 31/01/2025)
Thank you for your lovely review. Its great to hear you are happy to choose us again in the future.
highly efficient as the name says
Customer Service
Quality
Value
I would have no hesitation in recommending HEH, the workmanship is of a very high standard, the engineers are very conscientious and the staff are very friendly and efficient. Highly recommended.
tracey Posted on 28/01/2016 , work completed 28/01/2016
Brilliant job
Customer Service
Quality
Value
They were on time, very friendly and efficient. I would recommend them.
Kathryn, Lancashire Posted on 14/01/2016 , work completed 14/01/2016
Very good
Customer Service
Quality
Value
Very good job. On time and quick. Will use again.
Paul, Cheshire Posted on 13/01/2016 , work completed 13/01/2016
1st Class
Customer Service
Quality
Value
Very good, efficient and polite.
John, Cheshire Posted on 12/01/2016 , work completed 12/01/2016
My Review
Customer Service
Quality
Value
Arrived on time. Clean job. No problems.
Donald, Cheshire Posted on 28/01/2016 , work completed 28/01/2016
Very attentive, professional.
Customer Service
Quality
Value
An excellent job by those involved. Being a perfectionist, I couldn't have asked for better. Extremely pleased with the service from start to finish. Highly recommended!
Heather, Lancashire Posted on 09/03/2016 , work completed 09/03/2016
Annual service with a smile!
Customer Service
Quality
Value
HEHUK came to carry out the annual service on the gas boiler. As always, a consistently high standard of work and fair prices. A very well run family business that I recommend to friends.
Richard, Cheshire Posted on 12/04/2016 , work completed 12/04/2016
Friendly & professional
Customer Service
Quality
Value
Really friendly, professional and courteous service.
Jenny, Lancashire Posted on 20/04/2016 , work completed 20/04/2016
Prompt & professional
Customer Service
Quality
Value
Very good service, very pleasant man who came to the house and carried out the job quickly and professionally gave us info about the boiler we didn't know!
Robert, Cheshire Posted on 02/06/2016 , work completed 02/06/2016
Prompt and professional.
Customer Service
Quality
Value
Had work carried out several times, found them to be very professional and friendly. I would recommend H.E.H. to everyone. Give them a call.
Brian, Cheshire Posted on 04/08/2016 , work completed 04/08/2016
Excellent Service
Customer Service
Quality
Value
From the first phone call to the completed job I can't fault this company. Everybody I spoke to was professional and friendly and made me feel like a valued customer. I needed a gas fire re-fitted which involved knocking out a lot of bricks. Dave the engineer did a brilliant job, he arrived on time and explained what he was doing and answered all my questions. He was efficient and did a great job clearing up after the job was completed. I would definitely use HEH again and would highly recommend them.
Bridget Posted on 27/09/2016 , work completed 27/09/2016
Excellent, professional service
Customer Service
Quality
Value
High Efficiency Heating UK provided me with a 1st class service. The timeliness, consideration & professionalism were of the highest standard. The owner (Andy Baxter) showed me kindness and understanding. It was as though nothing was too much trouble and their after service care has been excellent. I cannot recommend them highly enough.
Tracy, Cheshire Posted on 26/08/2016 , work completed 26/08/2016
Brilliant job
Customer Service
Quality
Value
Dave, the fitter was first class, clean, polite and explained everything to me. I would recommend this fitter to anyone and anymore work to be done, I would like to be done by him. This lad is once again first class.
Happy Customer Posted on 08/09/2016 , work completed 08/09/2016
My Review
Customer Service
Quality
Value
Brilliant job always
Barbara, Cheshire Posted on 22/09/2016 , work completed 22/09/2016
My Review
Customer Service
Quality
Value
First annual service
John, Cheshire Posted on 10/10/2016 , work completed 10/10/2016
My Review
Customer Service
Quality
Value
Excellent services
Paul, Lancashire Posted on 23/09/2016 , work completed 23/09/2016
Prompt and professional.
Customer Service
Quality
Value
Very good, very pleased with everything, they gave us a telephone call half an hour before calling. Engineer very pleasant and clean worker, left no mess, very good service given from High Efficiency Heating UK Ltd. Very happy I used them.
Ann, Cheshire Posted on 26/10/2016 , work completed 26/10/2016
Professional, Honest and Reliable
Customer Service
Quality
Value
I rang Sharron to find out about getting my old boiler replaced and Andy was here on the dot two days later. After telling him my plans, he gave me a quote for a cost effective Worcester boiler. He didn't give me the hard sell or try to get me to buy add ons. We agreed on the price and the job booked within 30 minutes of him arriving. He promised to get an engineer out as soon as he could because I was a priority case, but I told that it was ok and that I could wait a few more weeks. Later on that morning, Sharron rang back and gave me a date for a week later. Ross arrived this morning at 8am and left at 2.45pm. He was friendly, polite, tidy and very professional. He spent time explaining how to use the new boiler and thermostat and cleared up all his mess. The old boiler was taken away and I wouldn't know anyone had been here. An hour after Ross had left, Sharron called to check I was happy with the work and as ever - completely satisfied. Andy and Sharron have created a really fantastic company, I've had to use their services many times over the last ten years and on little jobs, they've never charged me. It's little things like this that makes you want to use them again and again. I trust them implicitly, they're often doing jobs for my mum and I never worry that she's being ripped off. All the engineers that come to my house are a credit to HEH - don't bother using anyone else, you just won't get this level of service or value for money. Thank you.
Andknit Posted on 17/11/2016 , work completed 17/11/2016
good clean efficient
Customer Service
Quality
Value
Very pleased
Kath, Lancashire Posted on 03/11/2016 , work completed 03/11/2016
Good company with good staff
Customer Service
Quality
Value
From the moment a member of staff answered my phone call, I knew I was dealing with a company that took pride in now they dealt with their customers. The office staff were very helpful in arranging the visit of their engineer, and the engineer did a first class job in repairing my boiler.
Ray, Lancashire Posted on 02/11/2016 , work completed 02/11/2016
Prompt and professional
Customer Service
Quality
Value
High Efficiency Heating have looked after heating and other plumbing jobs for me over the last 9 years. Their workmanship and aftercare service is second to none.
Brenda, Lancashire Posted on 18/11/2016 , work completed 18/11/2016
Fantastic, as always.
Customer Service
Quality
Value
Fully professional, from the office to the workers. Couldn't as for any more from them. Even the owners contact you before the job commences and after. 11 out of 10 if that is possible. Brilliant.
Lee, Cheshire Posted on 10/11/2016 , work completed 10/11/2016
Prompt and efficient
Customer Service
Quality
Value
Phoned up, explained the problem, arranged an appointment to tell me what was wrong. They came, explained what needed to be done. Said they would get back to me with a quote. 2 days later got back to me with a quote. Agreed quote and arranged a time and date to do job. They came on time, did the job and explained what they had done. Very professional, respectful and friendly. Would definitely recommend them.
Anthony, Cheshire Posted on 25/11/2016 , work completed 25/11/2016
Excellent service
Customer Service
Quality
Value
This is the first time we have used this company but now intend to set up a regular service with them. The company were very helpful from start to finish and the engineer (Dave) was a credit to them. Very happy with a job well done.
Which? Trusted Traders Consumer Posted on 01/12/2016 , work completed 01/12/2016
Good job, helpful and pleasant men
Customer Service
Quality
Value
High Efficiency Heating has always been very helpful. Will attend to a problem as soon as possible. However trivial to them, it can seem a "big" problem to a woman who lives on her own and knows nothing about plumbing or heating etc. I've also always found both Mr Baxter and his workers very pleasant and efficient.
Joy, Cheshire Posted on 24/11/2016 , work completed 24/11/2016
My review
Customer Service
Quality
Value
Excellent job
Which? Trusted Traders Consumer Posted on 16/12/2016 , work completed 16/12/2016
Fast, efficient & friendly
Customer Service
Quality
Value
I would have no hesitation in recommending H.E.H to anyone. They were fast, efficient, friendly & well priced.
Peter, Lancashire Posted on 04/01/2017 , work completed 04/01/2017
Prompt, professional and pleasant
Customer Service
Quality
Value
When our boiler broke down, HEH came quickly to discuss a replacement boiler. They went through different options and explained thoroughly to enable us to decide. They were very professional and made clear what we were paying for and why. I would highly recommend them.
J, Lancashire Posted on 26/10/2016 , work completed 26/10/2016
Excellent job.
Customer Service
Quality
Value
We have had Mr A Baxter for many years now, and have always been more than satisfied with his work. Both himself and his workmen are efficient and clean workers, and always prompt. If they are delayed for any reason, they contact you and explain. Brilliant firm.
Beverley, Cheshire Posted on 02/02/2017 , work completed 02/02/2017
My review
Customer Service
Quality
Value
Excellent work & efficiency.
Geoffrey, Derbyshire Posted on 10/03/2017 , work completed 10/03/2017
The trader replied (on 06/06/2017)
Thank you :)
Prompt & professional
Customer Service
Quality
Value
Excellent job would highly recommend this company.
Brian, Cheshire Posted on 20/03/2017 , work completed 20/03/2017
The trader replied (on 06/06/2017)
Thank you
Brilliant job and prompt, efficient
Customer Service
Quality
Value
I am a mature woman, and like many of my friends, despair of ever finding a tradesperson who turns up, doesn't raise the estimate by hundreds of pounds, insists the job is more difficult or whose manner is surly. What an absolutely amazing surprise when a friend (as above) told me about H.E.H - I had given up having work done on the house but did need to have my boiler serviced. I telephoned H.E.H and was spoken to with respect, I was given a reasonable price which was confirmed by text. On the day agreed, the engineer - Mr G Taylor, texted to advise he was on the way. Mr G Taylor was cheerful, professional and so helpful - in fact I was actually happy to pay him! I whole heartedly recommend H.E.H.
Lyn, Cheshire Posted on 22/03/2017 , work completed 22/03/2017
The trader replied (on 06/06/2017)
Hi Lyn, thank you for your review, your kind words mean a lot to us and we are grateful you were happy with our service from start to finish :)
Prompt, Brilliant service.
Customer Service
Quality
Value
Very friendly. Prompt and carried out service to high standard.
Jenny, Lancashire Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 05/06/2017)
Thank You :)
Brilliant job
Customer Service
Quality
Value
Aaron and Kyle arrived at the stated time. They are both very efficient and did a clean, tidy, job, on top of that they are both very pleasant and helpful. I would definitely recommend these 2 young men and the company.
Barbara, Cheshire Posted on 19/06/2017 , work completed 19/06/2017
The trader replied (on 06/07/2017)
Thank You Barbara for your kind words. Aaron and Kyle are happy you are pleased with their work :)
Brilliant job
Customer Service
Quality
Value
I found the young man very pleasant, efficient and professional. He did an excellent job.
Derek, Cheshire Posted on 29/06/2017 , work completed 29/06/2017
The trader replied (on 17/07/2017)
Thanks Derek. It makes us proud to know our engineers offer good customer service and we are pleased you are happy with the work he carried out.
Prompt, efficient and friendly.
Customer Service
Quality
Value
HEH UK Ltd are reliable in maintenance and installation of gas appliances and heating systems. They are always friendly and helpful. I have relied on them for many years now.
Douglas, Lancashire Posted on 28/06/2017 , work completed 28/06/2017
The trader replied (on 17/07/2017)
Thank You Douglas for your kind words. It has been a pleasure working for you over the years & It makes us proud to know we have valued customers such as yourself who can 100% rely on us. We look forward to seeing you again in September for your annual boiler service :)
Brilliant.
Customer Service
Quality
Value
A first class service from start to finish, explaining everything that was being done, and going over how it all operates, very clean, tidy engineer, would highly recommend this company. Very pleased indeed.
Tracey, Lancashire Posted on 29/07/2017 , work completed 29/07/2017
Very impressed
Customer Service
Quality
Value
I was very impressed with the service I received, will certainly use them again.
Mary, Lancashire Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 22/09/2017)
Mary we are really happy you are impressed with our service. Should you need anything else you know where we are. Always happy to help :)
Very efficient job well done
Customer Service
Quality
Value
The plumber Dave & his apprentice Adam were very efficient, polite & well mannered, nothing was too much trouble. I would certainly use this firm again.
Lilian, Cheshire Posted on 31/08/2017 , work completed 31/08/2017
The trader replied (on 28/09/2017)
Hi Lillian, Thank You for your review. Dave and Adam were more than happy to help. We have passed on your kind words to them. :)
Professional and friendly service
Customer Service
Quality
Value
Advice and assistance prior to the installation. On installation and servicing since then, the representative / engineers thorough and professional.
Angela, Lancashire Posted on 04/09/2017 , work completed 04/09/2017
The trader replied (on 09/10/2017)
Hi Angela. Thank You for your review. It makes it easy for us to offer a friendly service with customers like yourself to work for. Should you need any assistance in the future please do not hesitate to contact us.
Reliable, Speedy, Efficient
Customer Service
Quality
Value
Good service from booking to completion of the job. Knowledgeable engineer, arrived on time stated. Completed job to a very high standard. Will recommend this company to friends and family.
Tony, Cheshire Posted on 31/08/2017 , work completed 31/08/2017
The trader replied (on 28/09/2017)
Hi Tony, Thank You for taking the time to leave us a review. We are delighted you were happy with our service. Should you need any assistance in the future please don't hesitate to contact us.
Pleasant Workmen
Customer Service
Quality
Value
Pleasant, efficient workmen. Pleased with finished job.
Sean, Lancashire Posted on 08/09/2017 , work completed 08/09/2017
The trader replied (on 09/10/2017)
Thank You for your kind Review Sean. We are happy your are pleased with our work :)
Excellent workmanship
Customer Service
Quality
Value
HEH fitted our boiler over 10 years ago and have been available when required as the boiler has aged and required some repairs. I have recently had a gas fire installed by HEH. I received a text on the day of the appointment to confirm that name of the engineer and that he was on his way. Dave Taylor was professional and his knowledge was excellent. Thank you for your continued service HEH - always reliable and efficient.
Payan1234 Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 22/11/2017)
Hi Payan Thank You for your review. You very welcome for the service we offer. I will pass on your kind words to our engineer Dave. We hope you are enjoying your new fire. If you require any assistance over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
My review
Customer Service
Quality
Value
Excellent job.
Rodney, Cheshire Posted on 18/10/2017 , work completed 18/10/2017
The trader replied (on 22/11/2017)
Hi Rodney Thank You for your kind review Warm Regards From all of us at HEH
Hot Engineers
Customer Service
Quality
Value
Highly efficient engineers, knowledgeable in their trade. Clean and tidy workers on site and always punctual at start of project. Helpful in explaining operating systems. Highly recommended.
Peter, Lancashire Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 22/11/2017)
Hi Peter Our engineers are Hot ;) Andy, Nathen & George thoroughly enjoyed working for you. We enjoy taking the time to get to know our customers and the engineers are always happy to explain the new heating system and controls. If you require any assistance through the winter months with your new boiler please do not hesitate to contact us. Warm Regards The HEH Team
Prompt, professional & well-priced
Customer Service
Quality
Value
After 9 days without c. heating HEH solved our problems in 48 hours. Excellent!
Roger, Lancashire Posted on 26/01/2018 , work completed 26/01/2018
They came,they saw,they conquered.
Customer Service
Quality
Value
Richard came to my house very polite, this is the system you need for this house.Dylan and Harry came and removed the old system and in went the new,and what a cracking job they both did a different house altogether now nice and warm. Cheers everyone at HEH(UK)LTD.
David Saville Posted on 27/02/2018 , work completed 27/02/2018
The trader replied (on 07/03/2018)
Mr Saville, Thank you for your review, We are delighted that you were happy with our service from start to finish.
Boiler Breakdown
Customer Service
Quality
Value
H Efficiency H second to none! super fast service, very polite engineer, could not help enough! Would recommended to anyone and already have! Thanks for the Service...
Mr Fletcher Posted on 06/03/2018 , work completed 06/03/2018
The trader replied (on 07/03/2018)
Hi Mr Fletcher, Thank you for your review. From everyone hear at HEH
Brilliant job
Customer Service
Quality
Value
I received excellent service the engineer arrived promptly had the boiler up and running in no time and the cost was very reasonable. The engineer was great friendly polite and helpful.
Linda, Cheshire Posted on 03/03/2018 , work completed 03/03/2018