Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

954 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
954 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Highly delighted
Customer Service
Quality
Value
Prompt. Efficient. Competent. Felt completely sure about the standard of work. And I was not wrong. The difference his work has made to the working of our gas fire has to be seen. Have absolutely no hesitation in recommending him and the company he works for.
Finita, Lancashire Posted on 27/04/2017 , work completed 27/04/2017
The trader replied (on 05/06/2017)
Thank You :)
Prompt, Brilliant service.
Customer Service
Quality
Value
Very friendly. Prompt and carried out service to high standard.
Jenny, Lancashire Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 05/06/2017)
Thank You :)
Excellent service
Customer Service
Quality
Value
Very impressed with quality of service. Aaron and Kyle were very helpful and friendly. Job was completed on time and afterwards guys cleaned up all the mess. Highly recommended company.
Malgorzata, Lancashire Posted on 18/04/2017 , work completed 18/04/2017
Prompt and professional
Customer Service
Quality
Value
It was a pleasure to have work carried out by such a competent & reliable firm, giving wonderful service. To be highly recommended.
Gordon, Lancashire Posted on 27/06/2017 , work completed 27/06/2017
The trader replied (on 10/07/2017)
It was a pleasure to offer our service to you. Thank You for your kind review :)
My Review
Customer Service
Quality
Value
Prompt & professional
Maureen, Lancashire Posted on 11/01/2016 , work completed 11/01/2016
Reliable & Trustworthy
Customer Service
Quality
Value
After filling in the contact request on the Worcester Website, HEH quickly responded and came round to look at our broken boiler. Although we expected that we needed a replacement, HEH quickly located the fault, ordered the part and carried out the repair quickly and at a very fair price
Simon, Lancashire Posted on 14/01/2016 , work completed 14/01/2016
My Review
Customer Service
Quality
Value
Prompt & professional
Dorothy, Lancashire Posted on 25/01/2016 , work completed 25/01/2016
Brilliant job
Customer Service
Quality
Value
Very professional and friendly manner.
Barbara, Cheshire Posted on 18/02/2016 , work completed 18/02/2016
Completely happy
Customer Service
Quality
Value
The job was supplying and fitting a new gas fire. The work was prompt and efficient. The engineer tidied up afterwards leaving no evidence of the work apart from a nice new fire. I have always been happy with the work done by High Efficiency Heating UK over several years and would always go to them for anything I need in the future.
Gillian, Lancashire Posted on 23/05/2016 , work completed 23/05/2016
High Efficiency Heating Uk Ltd , carried out a first class Job
Customer Service
Quality
Value
HEH UK Ltd were recommended to me by my Gas Test Certification Engineer. The carried out a strip out of existing system and installation of new , including a new Gas supply from front to rear of house. There reaction to my request was prompt , there price very competitive, and the installation carried out quickly and efficiently, with minimum disruption to my tenant. My tenant ask that I thank the team for the work they carried out. The team cleaned up each night before leaving and were tidy in the whole of the operation. The tenant was very pleased as I was , when I inspected the installation. A great Job all round , I have no hesitation what so ever in recommending the firm. S. Bamber
S&S properties Posted on 29/07/2016 , work completed 29/07/2016
Excellent
Customer Service
Quality
Value
Good service, had them for many years at two properties. Polite, reasonably priced and attended at my convenience.
Julie, Lancashire Posted on 27/05/2016 , work completed 27/05/2016
Good job, helpful and pleasant men
Customer Service
Quality
Value
High Efficiency Heating has always been very helpful. Will attend to a problem as soon as possible. However trivial to them, it can seem a "big" problem to a woman who lives on her own and knows nothing about plumbing or heating etc. I've also always found both Mr Baxter and his workers very pleasant and efficient.
Joy, Cheshire Posted on 24/11/2016 , work completed 24/11/2016
Excellent service
Customer Service
Quality
Value
Appointment made at our convenience. Dave arrived promptly, carried out the work skilfully, efficiently. Polite, friendly.
C M, Cheshire Posted on 25/11/2016 , work completed 25/11/2016
Prompt and efficient
Customer Service
Quality
Value
Phoned up, explained the problem, arranged an appointment to tell me what was wrong. They came, explained what needed to be done. Said they would get back to me with a quote. 2 days later got back to me with a quote. Agreed quote and arranged a time and date to do job. They came on time, did the job and explained what they had done. Very professional, respectful and friendly. Would definitely recommend them.
Anthony, Cheshire Posted on 25/11/2016 , work completed 25/11/2016
Excellent service
Customer Service
Quality
Value
This is the first time we have used this company but now intend to set up a regular service with them. The company were very helpful from start to finish and the engineer (Dave) was a credit to them. Very happy with a job well done.
Which? Trusted Traders Consumer Posted on 01/12/2016 , work completed 01/12/2016
Can't fault anything!
Customer Service
Quality
Value
Supply and fitted new thermostat and boiler service. Pleasant engineer and work tidy and on time. Would recommend.
Which? Trusted Traders Consumer Posted on 18/10/2016 , work completed 18/10/2016
1st class service.
Customer Service
Quality
Value
Engineer arrived on time and carried out the service work on boiler, cleaning filter etc. and re-set gas reading as required. He also explained everything to me in layman's terms, so I could understand.
Raymond, Lancashire Posted on 27/02/2017 , work completed 27/02/2017
The trader replied (on 06/06/2017)
Thank you for your review Raymond :)
Boiler Installation
Customer Service
Quality
Value
Boiler installed today (12/4/17) very pleased with installation, workmen were thorough and tidy. I would recommend this company. Michael. A-u-l
Michael Posted on 13/04/2017 , work completed 13/04/2017
The trader replied (on 06/06/2017)
Thank you very much for your review we are pleased you were happy with our service :)
Prompt & professional
Customer Service
Quality
Value
Excellent job would highly recommend this company.
Brian, Cheshire Posted on 20/03/2017 , work completed 20/03/2017
The trader replied (on 06/06/2017)
Thank you
Professional and friendly
Customer Service
Quality
Value
Rang before arriving to check okay to call. Got straight on with the job. Took about the amount of time anticipated. Certified the job was done and gave receipt for payment. Was professional and friendly. Would recommend.
Iris, Lancashire Posted on 22/03/2017 , work completed 22/03/2017
The trader replied (on 06/06/2017)
Thank you :)
Utterly professional from start to finish.
Customer Service
Quality
Value
From the first site visit (where I received excellent advice) nothing was too much trouble for them. They had to work around a tricky schedule, but they were great. The engineer came around 2 days after the visit to ensure that we were happy, we would be more than happy to recommend them.
Which? Trusted Traders Consumer Posted on 31/07/2017 , work completed 31/07/2017
The trader replied (on 09/08/2017)
Thank You for your kind review. We thoroughly appreciate your corporation with the tricky schedule and are really pleased you are happy with the works carried out. HEH take pride in ensuring our customers are completely satisfied. Thanks Again :)
Fast and Efficient
Customer Service
Quality
Value
I had my shower installed today by HEHUK. Great job, very pleased, would definitely use again and recommend this company to friends and family. Thank you Andy. Christine.
christine Posted on 08/08/2017 , work completed 08/08/2017
The trader replied (on 21/08/2017)
Hi Christine. We are happy you are please with your new shower and we look forward to working with you in the future should you require any of our services. Thank You for your review. :)
Prompt efficient service
Customer Service
Quality
Value
The engineers arrived early morning as promised and completed the job by mid afternoon. They were efficient explaining to us what they were about. The day after the boiler was fitted the room thermostat needed "tweaking" and again the engineer visited as promised. All together from quotation to fitting a very satisfactory job.
Barrie, Cheshire Posted on 17/08/2017 , work completed 17/08/2017
The trader replied (on 06/09/2017)
Hi Barrie, Thank You for your review. We are thrilled you are satisfied with our work. Baz was more than happy to call back the day after and go through the controls. We look forward to seeing you in the future for your annual boiler services. Should you require any further assistance please do not hesitate to contact us. :)
Great service, price and products
Customer Service
Quality
Value
Andy, Sharon, Richard, Barry & Gary, we're all great from start to finish. Andy Baxter was recommended by a friend and I'm glad to say I'm glad they did my new boiler and radiators throughout. I even added the wave controller after the quote and this was fitted and explained by Richard within the days required to do the job. In my opinion attention to customer service skills is a must and I would give the 100% rating from Sharon in the office to Andy overseeing the job. I'm so happy so far with my boiler and hope it saves me money on gas over the winter. The lads Barry and Gary were clean and efficient explaining as they went through bits of the job, taking away any rubbish, old radiators and boiler etc with them. It was nice to see them cover the carpets so they also didn't get dirty as they were coming in and out. I would not hesitate to recommend this company at all, excellent job throughout, fast, clean, friendly and efficient, and a great back up service too. What more can you ask! Thanks, Ray (Stalybridge, 31/08/2017)
Ray Shawcross Posted on 26/09/2017 , work completed 26/09/2017
The trader replied (on 24/10/2017)
Hi Mr Shawcross, Thank You for your kind words. It really is a team effort when it comes to making sure our customers are happy with our work. From the office staff to the engineers we thank you for being a valued customer. We look forward to working with you in the future for you annual boiler services and any other heating needs. Thanks again :)
Brilliant job
Customer Service
Quality
Value
Workmanship is first class, trustworthy men. Left central heating clean and tidy. Highly recommended.
Frederick, Lancashire Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 22/11/2017)
Hi Fredrick Thanks for taking the time to leave us a kind review. We are thrilled you are happy with you your central heating. If you need any assistance over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Professional and friendly service
Customer Service
Quality
Value
Advice and assistance prior to the installation. On installation and servicing since then, the representative / engineers thorough and professional.
Angela, Lancashire Posted on 04/09/2017 , work completed 04/09/2017
The trader replied (on 09/10/2017)
Hi Angela. Thank You for your review. It makes it easy for us to offer a friendly service with customers like yourself to work for. Should you need any assistance in the future please do not hesitate to contact us.
Excellent job, would recommend
Customer Service
Quality
Value
Excellent job, would recommend.
Which? Trusted Traders Consumer Posted on 05/12/2017 , work completed 05/12/2017
The trader replied (on 21/12/2017)
Thank You for your kind review. From all the team at HEH
Brilliant job
Customer Service
Quality
Value
I have the boiler and gas fire checked by them. Staff are pleasant, courteous, and keen to get things right. They are the best plumbers I have ever met and can highly recommend.
Hannah Stemp Posted on 16/10/2017 , work completed 16/10/2017
A smashing company to deal with.
Customer Service
Quality
Value
I recently booked HEH to service boilers at my house and my daughter's house. They are a lovely company to do business with: efficient, courteous and helpful. During the extremely cold weather at the beginning of March, one of the boilers failed. The lady on the phone tried to help me fix the problem myself (frozen condensate pipe), but the boiler still wouldn't fire up. They fitted me in to their schedule, and sent an engineer in the evening. He sorted it out quickly and the firm only charged me £30. Great service. Needless to say, I'll be using them again in the future. S. Hartley, Rossendale, 21/3/18
S Hartley Posted on 21/03/2018 , work completed 21/03/2018
The trader replied (on 10/04/2018)
Hi Mr Hartley Thanks for leaving us a kind review. It was a pleasure to work with you and we are so pleased you were happy with our services. If you require any assistance in the future please do not hesitate to contact us Kind Regards All the team at HEH
Extremely Reliable
Customer Service
Quality
Value
I have used the service of H.E.H for 32 years for all my Gas, heating and appliances. Their communication and reliability & consistently excellent.
Margaret, Cheshire Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 10/04/2018)
Hi Margaret. Than You for your valued custom over the years. It has been our pleasure to help you with your heating enquires and we look forward to working with you in the future. Warm Regards The HEH Team
Highly Efficient & Prompt
Customer Service
Quality
Value
1st class job, would highly recommend, clean and efficient service.
Marjorie, Cheshire Posted on 14/04/2018 , work completed 14/04/2018
Excellent job.
Customer Service
Quality
Value
Have used HEH (UK) Ltd before, was excellent then and excellent again now. Will use them again for any future jobs. Well done HEH (UK) Ltd.
Frederick, Cheshire Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 11/06/2018)
Fredrick, It means a lot to us that you have continued to use our services. We look forward to seeing you again on the future should you need any further assistance. Thank You From all the team at HEH
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire Posted on 09/04/2018 , work completed 09/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire Posted on 12/04/2018 , work completed 12/04/2018
Boiler install
Customer Service
Quality
Value
Extremely happy with service. Wonderful lads & very professional. Adam & Chris.
M, Cheshire Posted on 24/10/2018 , work completed 24/10/2018
Brilliant job
Customer Service
Quality
Value
New boiler and radiators. Excellent workmanship. No mess. Would recommend HEH UK Ltd.
Beverley, Lancashire Posted on 29/05/2018 , work completed 29/05/2018
Breakdown
Customer Service
Quality
Value
Had slight problem with hot water,called heh they came out within 2 hours sorted problem out.brilliant service very helpfull.
Customer in Greater Manchester Posted on 10/04/2019 , work completed 10/04/2019
The trader replied (on 29/04/2019)
Good Afternoon, Thank you for leaving us a lovely review. We are so happy we could be of assistance to you. Thanks Again All the Team at HEH
Fab company in every way
Customer Service
Quality
Value
Great company from quoting to installation couldn't ask for better. Had several quotes elsewhere but went with HEH due to their knowledge and professionalism. They guided me on best product choice and even discovered our water pressure wasn't enough and how/where to get it sorted even what pressures should be. No one else even checked! The installers were superb had new boiler and radiator fitted, minor leak on radiator after fitting but true to their word were over straight away to sort it. Nothing too much trouble a truly great company. I would recommend them to everyone.
Jacky Mackinnon Posted on 20/07/2019 , work completed 22/11/2018
The trader replied (on 17/09/2019)
Good Afternoon Jacky Firstly we would like to say Thank you for leaving us a great review. We will always guide our customers on the best products to suit them and give as much information and advice on the products available whilst carrying out all the necessary checks. We will always call back to any of our work straight away should a problem arise. We are so pleased that you were happy with our services and the problem was solved. Should you need any further assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We are always happy to help. Thanks Again Jacky. From all of the team at HEH
Exceptional service
Customer Service
Quality
Value
We've been in HEH's Home Care Heat Plan for 2 years now and only wish we'd known about this company earlier. What an improvement on our previous provider! Andy and his team are always reliable, thorough, professional and thoughtful. They actually care about their customers. We highly recommend them.
Customer in Greater Manchester Posted on 02/04/2020 , work completed 25/03/2020
Super
Customer Service
Quality
Value
Gareth from HEH arrived on time, got on with the service and gave me some insights into the work being done Very professional and time efficient. HEH fitted the boiler originally and have done every service since over a 5 year period which I think says more than any review could. The company gave regular updates via text as well which was helpful, the annual “your boiler service is due” letter is great as it always prompts me to get it booked in my diary. Highly recommended company.
Customer in Greater Manchester Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thank you for leaving us a great review and thank you for having us carry out work for you year after year. It is so important to us that we keep in touch with our valued customers and the system we have in place allows us to do just that. We are so pleased you are happy with our services. We look forward to seeing you again for your future boiler service. If you need us before then please just call. Warm Regards From all The Team at HEH
Brilliant firm
Customer Service
Quality
Value
Had my old Heatline comboi changed to a new Worcester combi. Brilliant workmanship. Excellent service from Start to finish.
Customer in Greater Manchester Posted on 21/12/2020 , work completed 21/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for you kind review. We are so pleased you were happy with the service you received from our Installation Team. We hope that you are feeling the benefits of your new Worcester Bosch combi boiler. We look forward to seeing you again for your annual boiler service. If you need any assistance with your new boiler please do not hesitate to contact us. Warmest of Regards From all the Team at HEH
Annual Boiler Service
Customer Service
Quality
Value
Excellent, efficient and expert service as always, I have been using HEH for 5 years now and they have done everything right from day one.
Customer in Greater Manchester Posted on 08/10/2020 , work completed 08/10/2020
The trader replied (on 06/11/2020)
Hi Thank you for your very kind review and your continued custom over the past 5 years. It really does mean a lot. Its good to know we are getting it right :) We do love what we do here at HEH. If you need us in the future you know where we are. Warmest of Regards From all the Team at HEH
Very Professional
Customer Service
Quality
Value
I have used High Efficiency Heating several time now and found them to be professional in every aspect of their work. I feel safe having had them do a job for me and know that the service or job was done by people who care. A call was received to say they were on the way and as soon as they arrived they got on with the service. I strongly recommend HEH.
Customer in Greater Manchester Posted on 06/07/2021 , work completed 01/07/2021
The trader replied (on 09/07/2021)
Good Morning Thank you for your very kind review. It really means a lot that you have put your trust into us. Our customers mean everything to us and the works we carry out for them is always carried out with a great duty of care. We are so pleased you were happy with the service you received by us and we are grateful that you would consider us for a recommendation. You know where we are should you need us in the future Warmest of Regards From all the team at HEH
Fantastic service
Customer Service
Quality
Value
HEH installed my new boiler 7 years ago to a high standard. Since then they have serviced it every year. Their communication to punctuality is excellent.
Customer in Greater Manchester Posted on 08/07/2021 , work completed 08/07/2021
The trader replied (on 09/07/2021)
Hello Thank you for your great review and thank you for having us carry out works in your home over the past 7 years. Your custom really does mean a lot to us. We hope to see you in the future for your annual boiler maintenance. If you need us before then though you know where we are. Thanks Again :) Kindest of Regards from all the Team at HEH
Excellent service and perfect job
Customer Service
Quality
Value
Excellent service and perfect job, arrived on time, text message sent to say they were on their way. The team of Dave and George were excellent. Polite young man clean workers and easy to communicate with. Quality of the work appears to be excellent system is working perfectly and to be honest you wouldn’t have known they were here. Can’t speak highly enough of the level of service and workmanship we received. Highly recommended.
Customer in Cheshire East Posted on 07/05/2021 , work completed 07/05/2021
Fitting a new boiler
Customer Service
Quality
Value
The two gentlemen Dilan and George who carried the job were professional during the whole day when they were working. They were very courteous and polite and pleasant. They left the place clean and tidy after finishing the job. We were very impressed with their workmanship. Dilan was very patient when setting the system on the mobile phone, which was causing a lot of issues in allowing to download the apps. He fixed the problem patiently and never showed any disgruntling. We are very satisfied and would recommend High-Efficiency heating to our friends and family without any hesitation
Customer in Greater Manchester Posted on 09/07/2021 , work completed 01/07/2021
The trader replied (on 23/07/2021)
Good Afternoon Thank you for your great review. We are so pleased that you were happy with the service you received from our installation team during your recent boiler installation. It is important to us and our engineers that our customers understand the work we carry out and the running of their new boiler and controls no matter how long it take to se up and explain. If you have any problems or queries with your new system please do not hesitate to contact us. We are always happy to help We look forward to seeing you in the future for your annual boiler maintenance Warmest Regards From all the Team at HEH
Breakdown response
Customer Service
Quality
Value
Developed leak in boiler. Telephone call to HEH out of hours engineer who gave us good advice and arranged visit next morning. Arrived as promised and replaced part efficiently. Impressed with HEH Covid arrangements despite the government’s relaxation on masks etc. Given our experience we would recommend HEH.
Customer in Greater Manchester Posted on 21/07/2021 , work completed 21/07/2021
The trader replied (on 23/07/2021)
Good Afternoon Thanks for your very kind review. As a heat plan customer we will always priorities appointments for you. We hope that you are enjoying the benefits of your recent repair and that your boiler is now running smoothly and efficiency once again. HEH will also continue to wear our face masks and practice working safely in our customers homes during this ongoing pandemic Warmest of Regards From all the team at HEH
HEH review
Customer Service
Quality
Value
I have had HEH out a couple of times, for various works completed as well as yearly boiler checks. Always 5* service. Amazing company that really values its customers. Even came a week early to our appointment.
Michael in Greater Manchester Posted on 07/04/2021 , work completed 07/04/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for you kind review. How efficient are we showing up a week early?? We are so pleased that you are happy with the service you have received on each of your visits. Thank you for your continued custom it really does mean a lot. Warmest of Regards From all the Team at HEH
Great work and thorough
Customer Service
Quality
Value
The guys that turned up were real professionals great job done and first class. Would recommend to anyone.
Tony in Greater Manchester Posted on 18/06/2021 , work completed 18/06/2021
The trader replied (on 30/06/2021)
Good Afternoon Thank you for your very kind review. We are so pleased you are happy with the works that we have carried out in your home and that your heating system is up and running smoothly and efficiently Warmest of Regards From all the Team at HEH
Boiler and Fire Service
Customer Service
Quality
Value
Have just had my annual boiler and fire service by HEH (UK) Ltd and as always really pleased with service. As always very professional and the lad did a brilliant job. My fire was cleaned thoroughly so it looks like new. The boiler also was checked thoroughly and as always I feel that I can totally trust HEH to do a brilliant job. Also their punctuality is impeccable and you even receive a text to let you know the engineer is on their way.
Customer in Greater Manchester Posted on 21/06/2021 , work completed 21/06/2021
The trader replied (on 23/06/2021)
Hello Thank you for your great review. We are so happy at how pleased you are with the services we provide from our customer communication to carrying out the works in your home. HEH will always carry out all of our works thoroughly no matter how big or small. We really do appreciate your continued custom and we hope that your boiler and fire run smoothly and efficiently during the colder months Warmest of Regards From all the Team at HEH