Endorsed by Which?

High Efficiency Heating UK Ltd

5.0

905 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
905 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Brilliant job
Customer Service
Quality
Value
I received excellent service the engineer arrived promptly had the boiler up and running in no time and the cost was very reasonable. The engineer was great friendly polite and helpful.
Linda, Cheshire Posted on 03/03/2018 , work completed 03/03/2018
Boiler Breakdown
Customer Service
Quality
Value
H Efficiency H second to none! super fast service, very polite engineer, could not help enough! Would recommended to anyone and already have! Thanks for the Service...
Mr Fletcher Posted on 06/03/2018 , work completed 06/03/2018
The trader replied (on 07/03/2018)
Hi Mr Fletcher, Thank you for your review. From everyone hear at HEH
Excellent
Customer Service
Quality
Value
Excellent - most impressed - will certainly use them again.
Which? Trusted Traders Consumer Posted on 07/03/2018 , work completed 07/03/2018
The trader replied (on 04/04/2018)
Thank You for your kind review from all the team at HEH :)
Premier professionals
Customer Service
Quality
Value
Contacted H.E.H to replace my old combi boiler I went ahead with the install after Richard had been around and given me advice and a quote for the work involved, - without any sales pressure! Dylan and George, cheerful lads, did the install, great job done. Left the house tidier than when they arrived!
Keith, Lancashire Posted on 10/03/2018 , work completed 10/03/2018
The trader replied (on 10/04/2018)
Thank You for your kind review Keith. We are so pleased you were happy with our service. Kind Regards The HEH Team
Extremely Reliable
Customer Service
Quality
Value
I have used the service of H.E.H for 32 years for all my Gas, heating and appliances. Their communication and reliability & consistently excellent.
Margaret, Cheshire Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 10/04/2018)
Hi Margaret. Than You for your valued custom over the years. It has been our pleasure to help you with your heating enquires and we look forward to working with you in the future. Warm Regards The HEH Team
Professional and friendly
Customer Service
Quality
Value
Gareth serviced my boiler. He texted to let me know he was on his way and worked in a friendly yet professional manner, providing good advice. I'll definitely use HEH again!
Elizabeth, Lancashire Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 10/04/2018)
Thank You for your kind review Elizabeth. It means alot :) Warmest Regards The HEH Team
Excellent service
Customer Service
Quality
Value
High Efficiency Heating installed my boiler about 1 year ago.This cold winter my boiler failed.I contacted HEH and within a few minutes the engineer came and resolved the problem. My heating was back to normal. I am very grateful to this company. Excellent service.They are very reliable and trustworthy. Later this week Andy Baxter came back to adjust my condensing pipe. Many thanks to them. I have no worries with my boiler now .I recommend this company to everybody. Olga Flemington 14/03/2018
Fleming19 Posted on 14/03/2018 , work completed 14/03/2018
The trader replied (on 10/04/2018)
Hi Mrs Flemington Thank you for taking the time to leave us a kind review. Its always a pleasure to carry out work for our valued customers. If you need any assistance in the future please do not hesitate to contact us. Warm Regards The Team at HEH
Friendly, prompt efficient
Customer Service
Quality
Value
Andy Baxter came as soon as possible when my boiler outlet was frozen. He was very pleasant & patient even though they were extremely over worked. I've had my boiler 8 years & would recommend the firm to anyone.
Dorothy, Lancashire Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 10/04/2018)
Thank you for leaving us great feedback Dorothy. We will always do our best to attend to all of our valued customers. Thank Again The team at HEH
A smashing company to deal with.
Customer Service
Quality
Value
I recently booked HEH to service boilers at my house and my daughter's house. They are a lovely company to do business with: efficient, courteous and helpful. During the extremely cold weather at the beginning of March, one of the boilers failed. The lady on the phone tried to help me fix the problem myself (frozen condensate pipe), but the boiler still wouldn't fire up. They fitted me in to their schedule, and sent an engineer in the evening. He sorted it out quickly and the firm only charged me £30. Great service. Needless to say, I'll be using them again in the future. S. Hartley, Rossendale, 21/3/18
S Hartley Posted on 21/03/2018 , work completed 21/03/2018
The trader replied (on 10/04/2018)
Hi Mr Hartley Thanks for leaving us a kind review. It was a pleasure to work with you and we are so pleased you were happy with our services. If you require any assistance in the future please do not hesitate to contact us Kind Regards All the team at HEH
Prompt, professional, tidy
Customer Service
Quality
Value
Cannot fault.
John, Lancashire Posted on 28/03/2018 , work completed 28/03/2018
The trader replied (on 10/04/2018)
Thanks John for the Team at HEH
Efficient, clean installation
Customer Service
Quality
Value
On March 13th HEH repaced our boiler and thermostat with a WAVE system. On his initial visit, Richard Perrins advised us on the best system for our needs, and explained the technical side in language that we could understand which was a great help. We agreed to have the new system fitted, and the "text alert" system was a great help in letting us know when the team would arrive. The actual fitting by Nathan Davis and his team was clean and efficient, with a minimum of mess and disruption and what mess there was was cleared up as the job progressed. The fitters were cheerful and polite throughout, and kept us informed about the progress of the job and answered any questions we had. Richard Perrins gave us a good after-sales explanation of how the WAVE system works, and nothing has been too much trouble. I would recommend this company to anyone needing a boiler installation. Excellent.
Robert Paul White Posted on 28/03/2018 , work completed 28/03/2018
The trader replied (on 10/04/2018)
Hi Robert. Thank you for taking the time to leave us such a great review. It is important to us that our cutomers understand the process from start to finish and we pride ourself on the customer care we offer so to know you are happy means a lot. If you need any further assistance with your new Worcestre Wave or any aspect of your new heating system please do not hesitate to conatct us. Warm Regards All the team at HEH
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire Posted on 09/04/2018 , work completed 09/04/2018
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 02/05/2018)
Thank You Anthony for your great review. We are so pleased you are happy with our services and punctuality. For any further assistance please get in touch. :)
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire Posted on 10/04/2018 , work completed 10/04/2018
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire Posted on 10/04/2018 , work completed 10/04/2018
The trader replied (on 05/06/2018)
Hi Dianne Thanks for taking the time to leave us a great review. Your recommendation means a lot to us. For any further assistance please get in touch :)
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire Posted on 12/04/2018 , work completed 12/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire Posted on 12/04/2018 , work completed 12/04/2018
Highly Efficient & Prompt
Customer Service
Quality
Value
1st class job, would highly recommend, clean and efficient service.
Marjorie, Cheshire Posted on 14/04/2018 , work completed 14/04/2018
Excellent job.
Customer Service
Quality
Value
Have used HEH (UK) Ltd before, was excellent then and excellent again now. Will use them again for any future jobs. Well done HEH (UK) Ltd.
Frederick, Cheshire Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 11/06/2018)
Fredrick, It means a lot to us that you have continued to use our services. We look forward to seeing you again on the future should you need any further assistance. Thank You From all the team at HEH
Excellent job
Customer Service
Quality
Value
Top quality efficient service, professionally carried out by class operatives.
P, Cheshire Posted on 18/04/2018 , work completed 18/04/2018
The trader replied (on 11/06/2018)
Hi Thanks fir your kind review from all the team at HEH :)
Excellent job
Customer Service
Quality
Value
High efficiency team, were very professional, experienced, polite and very tidy. You would not be disappointed with their service.
Elizebeth, Lancashire Posted on 18/04/2018 , work completed 18/04/2018
Simply the best
Customer Service
Quality
Value
A family business that takes pride in their work. Every customer is highly valued and their needs are dealt with promptly. HEH are always ready to help in the only way they know. Highly recommend for the aftercare service you receive.
Nigel, Cheshire Posted on 19/04/2018 , work completed 19/04/2018
The trader replied (on 11/06/2018)
Nigel, What a kind review. We are so pleased that our valued customers recognise what we aim to be. HEH are proud of what we do and love working for people such as yourself. For assistance in the future, You know where we are :)
Fabulous new fire
Customer Service
Quality
Value
Except for having a lovely new Valor Gas Fire, there was no trace anyone had fitted it. Also an old gas fire was taken out in another room & the gas pipe was safely sealed off, after taking up 2 floorboards & putting everything back, very tidy workmen both called Dave. Have used HEH before and cannot fault workmanship, tidiness and knowledge. Well done lads.
Geoffrey, Lancashire Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 11/06/2018)
Hi Geoffery Thank you for taking the time to leave us a great review. Dave and Dave enjoyed working in your home and are pleased you are happy with their services. Thanks Again From all the Team at HEH
My review
Customer Service
Quality
Value
Prompt and professional.
Which? Trusted Traders Consumer Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 11/06/2018)
Dear Valued Customer Thank you for your review from all the team at HEH :)
Highly Recommend
Customer Service
Quality
Value
Very good service, quick and efficient. Really pleased with the work carried out.
Matthew, Cheshire Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 11/06/2018)
Hi Matthew We are really happy you are pleased with our work and thankyou for allowing us to offer our services to you. Warm Regards The Team at HEH
Excellent job, very neat
Customer Service
Quality
Value
Two very pleasant young men. Worked well and kept everything clean and tidy. I would recommend this company.
Kerry, Derbyshire Posted on 03/05/2018 , work completed 03/05/2018
Very professional
Customer Service
Quality
Value
They were prompt, professional and worked to a high standard.
John, Cheshire Posted on 05/05/2018 , work completed 05/05/2018
Reliable & professional
Customer Service
Quality
Value
Most efficient. Arrived on time and worked without a break. Polite and cleaned up after job was finished. New boiler is an absolute joy and so easy to operate.
Nora, Lancashire Posted on 12/05/2018 , work completed 12/05/2018
Brilliant job
Customer Service
Quality
Value
New boiler and radiators. Excellent workmanship. No mess. Would recommend HEH UK Ltd.
Beverley, Lancashire Posted on 29/05/2018 , work completed 29/05/2018
Brilliant job
Customer Service
Quality
Value
Arrived when he said he would was very polite and listened, sorted out the problem very pleased would recommend.
Wendy, Cheshire Posted on 01/06/2018 , work completed 01/06/2018
The trader replied (on 06/07/2018)
Hi Wendy Thanks for leaving us a great review. Problem solving is what we do. We are so happy you are pleased with our work. If you need any further assistance please do not hesitate to contact us Warm Regards All the team at HEH
Excellent Professional Service
Customer Service
Quality
Value
Recently had a boiler fitted by this company. Excellent service, two engineers came on time and fitted boiler efficiently and with no mess. Cleaned up after their work and were very pleasant. Would most definitely recommend this company to anyone. Great job.
Eve G Posted on 02/06/2018 , work completed 02/06/2018
The trader replied (on 06/07/2018)
Good Morning Eve, Thank you for our great review. We are so pleased you are happy with the service our engineers and us as a company provide. Thank you for having us carry out the works in your home and we look forward to seeing you again in the future for your annual boiler services. Warm Regards The Team at HEH
Professional and helpful service.
Customer Service
Quality
Value
I had an issue with my shower running cold occasionally, it would never happen when Andy or one of his men called, but they would always follow up my call. They were ever so patient with me, they found and fixed the issue. I know I can always rely on HEH, they will always come and call if I ring with a problem or just to get my boiler & heating serviced, which they do annually.
Susan, Cheshire Posted on 08/06/2018 , work completed 08/06/2018
Job well done
Customer Service
Quality
Value
Very professional company Gave fully explained quote Fitter arrived on time did exellent job Very clean neat installation of new boiler Cant praise them enough and aftersales to match Well don HEH Would recomend to anyone Many thanks
M j w Posted on 08/06/2018 , work completed 08/06/2018
The trader replied (on 21/06/2018)
Thank You for allowing us to carry out work in your home and leaving us a very kind review. HEH like to know our customers understand the work process we carry out and we pride our self on our customer care before, during and after any job. We are so please you are happy with our services. We look forward to working with you in the future taking care of your gas/ heating needs. Thanks Again All the Team at HEH
Perfect!
Customer Service
Quality
Value
Obviously very professional. Knew what he was doing. Polite, pleasant, very impressive. Will definitely re-book in 12 months.
Malcolm, Lancashire Posted on 15/06/2018 , work completed 15/06/2018
The trader replied (on 06/07/2018)
Hi Malcolm Thank You for taking the time to leave us a kind review. We look forward to seeing you again in the future :) From all the team at HEH
Excellent work
Customer Service
Quality
Value
New boiler fitted without fuss. Installers did a great job, clean and efficient. Would recommend the company.
Penny, Lancashire Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 13/08/2018)
Hi Penny, Thank for taking the time to leave us a kind review. We hope you are enjoying the benefits of your new boiler. If you need any assistance with your Lyric control in the winter months please do not hesitate to contact us. Kind Regards The team at HEH
Excellent service
Customer Service
Quality
Value
We’ve just had two old boilers swapped to one combi. The work was carried out efficiently and conscientiously all in the same day including patching up the holes on the outside walls. Everything was very professional and we are extremely happy with our new boiler.
John Grantham Posted on 05/07/2018 , work completed 05/07/2018
The trader replied (on 13/08/2018)
Hi John We are so pleased you are happy with our work. Nathan, Dave and George enjoyed working in your home and would not have been happy if anything was left unfinished. Thank you for having us and we hope you are enjoying your new boiler. If you need any assistance with your Worcester Wave Smart control over the winter months please do not hesitate to contact us. Thanks Again for your valued custom
Excellent Service
Customer Service
Quality
Value
Received excellent service from the company when having my radiators changed. All the team was extremely polite and listened carefully to my requests. They carried out the work efficiently and to a high standard. I would highly recommend them and will be contacting them in the future should I require any further work.
Eveline Posted on 06/07/2018 , work completed 06/07/2018
The trader replied (on 13/08/2018)
Hi Eveline Thank you for leaving us a kind review. Should you require any further assistance in the future you know where we are. Thank you for your valued custom From all the team at HEH
Excellent service, quick and reliable
Customer Service
Quality
Value
Had a new boiler and new shower fitted. Really helpful from the beginning, making sure we got what was just right for our house. Very tidy and had someone sent out really quickly everytime. Even when I gave the wrong shower measurements they were as helpful as ever making sure we got it sorted and ended up with the perfect shower and boiler for us!
janellis Posted on 09/07/2018 , work completed 09/07/2018
The trader replied (on 13/08/2018)
Hi Jane We hope you are enjoying your new boiler and shower and we Thank You for taking the time to leave us a great review. HEH take great pride in making sure our customer are happy with the services we provide. Thank you for having us carry our work in your home. If you need any assistance with your new boiler or controls during the winter months or please do not hesitate to contact us. We are happy to help Warm Regards All the team at HEH
Efficient set up
Customer Service
Quality
Value
An efficient and friendly set up from the initial telephone call to request a home visit for an estimate to the fixing of snags after the installation. These were done soon after the 3 day installation at a time convenient to me and with no quibble. Everyone was polite, considerate and willing to please.
Ruth, Cheshire Posted on 11/07/2018 , work completed 11/07/2018
Professional service
Customer Service
Quality
Value
Work carried out was a swap for combi to combi boiler. From start to finish service was exemplary, everything was shown in a clear step by step way. Any questions were answered promptly and in a knowledgeable clear way. Would recommend to others instantly.
S, Lancashire Posted on 24/07/2018 , work completed 24/07/2018
The trader replied (on 13/08/2018)
Hi and Thank You for your kind review. If you have any questions regarding your new boiler and controls in the coming months please do not hesitate to contact us. We are always happy to help. Thank you for your valued custom :) Warm Regards The Team at HEH
Excellent job!
Customer Service
Quality
Value
We have been dealing with HEH UK Ltd since 2014. From boiler service to radiator replacement, Andy and his team are extremely professional and helpful, we simply can’t praise them enough. They are always a pleasure to deal with. We would definitely recommend this company.
Mr & Mrs Barlow Posted on 31/07/2018 , work completed 31/07/2018
The trader replied (on 13/08/2018)
Good Afternoon Mr and Mrs Barlow Thank you for continued valued custom and for taking the time to leave us a lovely review. It has been a pleasure working with you over the years and we look forward to seeing you again in the future should you need any assistance with your heating needs. Warmest of Regards All the team at HEH
Very efficient
Customer Service
Quality
Value
Clean and tidy service on the work carried out. Would definitely recommend.
Marie, Lancashire Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 23/08/2018)
Hi Marie. Thank You for your review and for having us carry out work in your home. We are so pleases you are happy with our services Thanks Again From all the team at HEH
Excellent service with a smile
Customer Service
Quality
Value
A lot of thought, hard work & effort went into fixing a new styled radiator onto our living room wall. As we are all aware newer houses are not as durable, the wall had to be strengthened prior to the radiator being mounted. Well done to Andy & his guys. They even tidy up after themselves!! Would always recommend HEH.
Nicola, Cheshire Posted on 03/08/2018 , work completed 03/08/2018
Provided a first rate service
Customer Service
Quality
Value
Fantastic service, very professional company, great customer delivery, worked to a high standard.
Alan, Lancashire Posted on 03/08/2018 , work completed 03/08/2018
Prompt and professional
Customer Service
Quality
Value
Very professional company with excellent service provided by the workmen. I would highly recommend them to my family & friends.
Edith, Lancashire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 23/08/2018)
Hi Edith, Thanks for taking the time to leave us a kind review. We are so pleased you would recommend our services to your family and friends. Thank you for having us. Kind Regards All the team at HEH
Very helpful
Customer Service
Quality
Value
The engineers arrived on time, after contacting me by phone to say they were on their way. All the work was carried out to a superb standard, with all information told when necessary, they were very helpful, hardworking and a pleasure to have them at my property. I would recommend the company, they telephoned to ask if the lads had turned up, how they were doing, and then a call at the end of the job.
Margaret, Lancashire Posted on 09/08/2018 , work completed 09/08/2018
The trader replied (on 11/09/2018)
Good Morning Margaret Thank you for leaving us a kind review. It was an absolute pleasure working in your home. We like to keep our customers informed throughout any process of work we carry out and are so pleased you were happy with our services. If you require any assistance with you heating, controls or general heating enquiries during the winter months please give us a call. Thanks Again All the team at HEH
Very satisfied
Customer Service
Quality
Value
I had a new boiler fitted. The work was done very efficiently and I was kept informed as this work progressed. The work was carried out to the agreed schedule and price and I am very satisfied.
Phyllis, Cheshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 11/09/2018)
Hi Phyllis Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with our work. If you ned any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Kind Regards Leanne
Satisfied
Customer Service
Quality
Value
Checked the boiler and fixed it. Will be contacting you to organise a contract when I'm back off holiday. 100% satisfied.
Hermione, Lancashire Posted on 25/08/2018 , work completed 25/08/2018
The trader replied (on 11/09/2018)
Hi Thank you for taking the time to leave us a review. We are so pleaded you are happy with our work. We hope you have a lovely holiday and we look forward to seeing you again in the future. Thanks Again All the team at HEH
Fast response to pensioner`s water leak
Customer Service
Quality
Value
Dad had water flooding his bathroom and it was starting to come through the kitchen ceiling when I called to check on him after work. We turned the water off and thought, what do we do next? It was Friday evening after 5:30 on a Bank Holiday weekend. Sharon had left the office, but she contacted Andy who was with us just after six. He made things safe for overnight and was back the next day to fix the overflowing toilet cistern. Now that is what you call fast reliable excellent service. He put the customer, my 83 year old Dad first, into and during a well deserved Bank Holiday weekend break! The fee was extremely reasonable too, thank you Andy.
Shelley Posted on 26/08/2018 , work completed 26/08/2018
The trader replied (on 19/09/2018)
Hi Shelly, Thank You for your lovely review. We are so happy we could be of assistance to your dad. Andy, Sharron and the Team at HEH will always prioritise emergency's such as your dads, day or night including weekends and bank holidays. It means so much to us that you are happy with the service Andy provided and that he managed to fix the problem. If you or your family need any further assistance please do not hesitate to contact us Warm Regards Andy, Sharron and All the Team at HEH
Great , reliable work
Customer Service
Quality
Value
The engineers who visit are knowledgeable and courteous. Visits are punctual and have attended even in the worst weather. Would happily recommend and good value for money.
David S Posted on 28/08/2018 , work completed 28/08/2018
The trader replied (on 19/09/2018)
Hi David Thanks for leaving us a great review. We do try to be as punctual as possible in all weather too. Should you need our services during the colder months please do not hesitate to contact us Thanks Again All the Team at HEH