High Efficiency Heating UK Ltd

Very professional, friendly, clean and tidy. Arrived on time. Covered everywhere to ensure no mess/damage. Removed all waste. No fuss. Took the time to ensure radiators were balanced and all working properly. Price was also competitive. Would definitely recommend them.

Arrived back from holiday on 15/12/22 to house at 5 deg, heating off and all pipes frozen. Thought there must be fault with Honeywell but thanks to advice got heating on , next day and defrosted pipes. Engineer came on 22/12 and advised on use of Honeywell so that it would work more effectively. Great service. Thanks

Had a new boiler fitted. 2 engineers arrived on time. Friendly, well mannered. Very efficient. Found a leak in original pipe which they resolved with no problem. Checked all pipes, radiators & gas fire. Installed 2 carbon monoxide detectors where I wanted them. Cleaned up very thoroughly leaving no mess at all. Overall they were super efficient. They even considered my nervy dog, making sure she was ok with them.

Annual boiler service as arranged. We were sent a text message to confirm the engineer was on his way to carry out the service. He arrived as expected, carried out the service efficiently and was very pleasant and informative about the work carried out.

Good communication via phone & email. Office staff empathetic & knowledgeable. Surveyor listened & took time to make sure we understood the available options. Installed our new boiler on a Saturday. Installation crew pleasant and efficient despite working outside whilst snow falling. Not having a working boiler was an issue, HEH made resolving that as easy on us as it could be. Pleasure dealing with them

HEH are an excellent professional company which I have used for years. They always come at the agreed time and are clean and friendly. I wouldn’t go anywhere else. Thank you

As usual arrived as per allotted time , fast efficient work cleaned after work finished , have been using HEH for the last 12 years no problems always friendly answer any questions you might have

Arrived 0n time, smart and very pleasant. Did the service and explained everything. I have used H.E.H for a long time and have always been very satisfied with their service, excellent.

HEH installed a commercial heating system at our premises in 2019. We’ve been very happy with their initial installation and annual service, that for an extended showroom development we invited HEH to undertake the works. We’ve had good advice from Richard and all of the fitters have been great.

High Efficiency Heating made a visit to replace a valve in our gas CH boiler. Dave and Josh were extremely efficient and completed the work within an hour. They also gave us advice on an issue with our boiler. I can recommend them without hesitation.

Fantastic Service. So pleasant and we will continue to get our boiler serviced by High Efficiency Heating UK Ltd.

Contacted H E H about the fault code explained the problem, engineer called and rectified the problem Happy days 😊.

Andy's crew were back, after 17 years, to replace their previously installed Worcester Bosch boiler with a newer model. I first met Andy in 2006 for the installation and have had the boiler servicing done by HEH since then. Always polite and efficient, with a very detailed estimate and ease of contact for any amendments or clarifications. HEH have been my first port of call for replacement radiators, radiator thermostats and other heating related jobs. The team are always friendly and happy to discuss and explain the work that they are about to do. All of the unwanted materials, appliances and packaging are taken away at the end of the job, without fuss, before cleaning up. When I book in a visit I know that they will attend. Text messages keep me informed. Louise in the office is most helpful too, promptly dealing with any queries. I can certainly recommend this company, and did so in the previous manifestation of Which? Local.

What can I say? I’d give them 10 stars if I could. They rescued my very elderly parents who had no heating. They are professionals who really know their stuff. They are always courteous, clean, and conscientious. The office staff are equally as kind and helpful. They are highly recommended.

Annual service carried out this morning. Arrived on time, no hassle and engineer brilliant. Can't recommend HEH highly enough. Best thing we ever did to get these guys to fit our new boiler. Thanks again 👍

As usual. Everything done efficiently and when booked . So well looked after, immediate response to initial proble, care taken to ensure heating working.

Annual boiler service Professional Polite Prompt We have an annual plan which has worked well for us over the past few years

I got a message this morning first thing to advise they were on the way and he promptly arrived as promised. He was polite, professional and after completing the job asked for my documentation so he could affirm the job had been completed. Excellent and courteous customer service.

I cannot recommend HEH highly enough. They came to fix a problem I had within 3 hours of me ringing them - true professionals. Always reliable and nothing too much trouble. Thank you 👍

My old French boiler broke down on 29 December 2023, after supplying 2 kitchens, two shower rooms, and 7 circuits of underfloor heating for 17 years. A local engineer had struggled for a year to keep it going, but it was now dead. My only hot water was a kettle. My only heating was an electric convector heater. For the whole of January I was in communication with the 12 Trusted Traders near my home, but none gave me confidence that they would be able to replace the entire system of gas boiler, thermostats and underfloor heating controls. In desperation I phoned the 13th nearest Trusted Trader: High Efficiency Heating. The Receptionist was so friendly, and she understood exactly what I needed. She made an appointment for Richard, the Technical Support Manager, to visit me a few days later. By the end of the week, I received a very thorough 9-page report, with exact details and costs of the entire project. I was very happy to pay the deposit, and the work was scheduled for the four days before Easter. Dylan and his apprentices were so friendly and efficient. They finished most of the work in 3 days, then came back after Easter to make some adjustments. The boiler was making an unusual intermittent humming noise, so HEH arranged a visit from Worcester Bosch at no charge, and the boiler was silenced within an hour. Everyone in HEH is genuinely friendly and efficient, and they are quick to respond when anything needs to be adjusted. They are simply the best!

I've used HEH for years, and they've provided my plumbing and heating for 15 plus years. I called them this morning as my 15 year old boiler is leaking again. They sent someone this afternoon, and I've decided to renew my boiler. If I agree the price it can be fitted in a few days. Great service, always use them. Professional and friendly engineers, who know what they're doing, which gives customers confidence in their work.

Great as usual. Have used HEH regularly for several years and always found them to be highly professional, turn up when they say they will with excellent comms (text message to tell me when on their way). Just a great company to deal with.

From start to finish, I cannot praise this company highly enough. They arrived on time and as planned, work done was excellent including diagnosing and replacing a stuck valve for the hot water part of the system.

Engineer arrived on time. Extremely polite young man. Serviced the boiler and a gas fire. Very conscientious about cleaning up. Would definitely recommend HEH.

We started using HEH A few years ago, after problems with the ignition on our gas fire. The issue was sorted out then, and since then we have use them annually for our boiler and gas fire service. Customer service is very efficient and the engineer always arrives on time, usually sending a text to say he’s on his way. All the staff we have dealt with have been very friendly and efficient and the engineers always clean up afterwards.

I had an old boiler and tank and had an upgrade to a combi bolier. I received the quote straight away no chasing, full details of installation, boiler model and payment options. On the day they came on time and finished the job earlier so I was lucky. Excellent job and friendly service, they was mindful as I working from home. They also fixed a tiny leak in my bathroom straight away. I would definitely recommend.

This company is polite and efficient throughout, the support staff at their office are as good as the engineers, they seem to resolve the problem without giving us a long commentary on why the last engineer from another company were poor. This makes the experience pleasant. In terms of job quality we have not had to call them back so happy with everything

From my first call to the installation HEH have met and even exceeded my expectations. After being let down by previous traders it’s a pleasure to finally find an excellent trustworthy company that delivers. Will now be my first choice for any future work

Have used HEH for years and have always been really satisfied. Peace of mind to keep boiler serviced. Very helpful and work around times to suit customer. Would certainly recommend.

Richard came to design and quote for our new system - our old system was completely broken. The boiler leaked, no control over the underfloor heating and the upstairs radiators were not working. We had asked other engineers to try and fix it but no one appeared to know what to do. Richard explained what the problem was and how it could be solved. The quote was detailed a came quickly. The office staff were friendly, professional and efficient. It was booked in with no drama and all on time. The engineers Ethan and Jack who came to do the work were fantastic - Very professional and extremely tidy. The workmanship was excellent and in a relatively small space. Pipework is a work of art! Richard came to install the controls and spent time going through this as well. I wouldn’t hesitate in recommending HEH.

We rang because our heating was not getting up to temperature. Andy came & rebooted the boiler. Explained some of the old radiators were causing problems with need to flush out - to be done . Excellent response/service as usual and advice given.

I phoned on Friday whilst away on holiday. The App said we had an issue. The telephonist took control and arranged for an engineer to call around on Saturday morning. He made everything secure and got the system working again during the exceptionally cold period. Fantastic service and excellent communication. I Can’t rate them highly enough. Marvellous customer service. David

Richard and Ethan arrived to correct an ongoing wiring problem. Working together in a restricted access area was an unenviable position but it was done methodically and with a smiley face. It was resolved and is now working perfectly. A radiator problem was explained to me and a further visit in the warmer months to rectify this and to replace an ageing boiler is to be arranged. What great service is offered by Heh UK. Appointments were made and kept and a text to say engineers are on the way on repair day. Would recommend totally.

Always use HEH they are the best company around, as far as I'm concerned. They are quick, efficient, polite and always turn up on time and let you know when they are on their way. I cannot fault them in any way. Would absolutely 100% recommend them

Excellent communication throughout and prompt arrival and the engineer was outstanding. Highly recommend this company, have done 2 bathrooms for me.

We were having a new gas smart meter installed and the installer detected a gas leak so would not switch the gas supply back on. This was an unexpected shock and we called high efficiency heating. They were fantastic and an engineer was with us within the hour to detect the leak. Within 48 hours our leak was fixed and our gas back on. Amazing service from the office staff to the engineer who was polite friendly and efficient. We can’t rate our experience highly enough.

Called regarding no hot water or heating, engineer arrived within the hour, problem fixed. Can’t recommend enough.

Arrived on time, worked quickly & efficiently with care. This was a routine service on our gas boiler and gas fire for which we have a reasonably priced service plan.

I have used the services of this company several times. I have always been very satisfied with them. The work done has always been excellent and their engineers are very professional and polite.

I have used HEH (UK) for a number of years and have always been very satisfied with their work. Their engineer came this morning on time. He was very friendly and completed the work quickly and efficiently. Many thanks.

Phoned HEH out of hours service got great response. Andy (the boss) came on line to talk through potential fixes. They diagnosed control system failure. Engineer called out even earlier than planned. Friendly, fast and efficient. Had parts in van. All fixed within ½ hour. Excellent coordination and communication from Sharron, Andy and Richard (job engineer).

Have always used them and have always had great service. Can't recommend them highly enough. Dylan and Jake very competent and very clean and tidy, also respectful of our home. Keep up the great work.👍

I have used this company for many years and will not use any other. The engineer was very pleasant and did a 1st class job at my home today. I will gladly recommend this company to anyone.

Came to do annual service, usual excellent and efficient service. Used this company for the past 6 years, wouldn’t go anywhere else. Highest recommendation

As always, excellent service from HEH. Billy arrived on time. Very friendly and professional. So glad that I chose this company to supply and service my central heating system.

I have used this company before today I had my boiler serviced they are prompt and all the workers are professional. They arrive on time and are always respectful of my property. The work is completed to a high standard and the worker always keeps me updated whilst completing the work. I would always use this company as I feel I can trust the workmen and the work they are completing

Super service as always. Keep you in the loop and engineer does a great job. Pleasant & friendly engineer

Work completed today very efficiently, great communication by the company to alert us to the arrival of their engineer. Very pleasant and extremely helpful and polite, the work was done very quickly and all explanations were clear and concise. All in all a very thorough service provided. Excellent service and I would highly recommend this company. Thank you.

These guys came on a recommendation from a friend. They fitted new radiators all through my home. They were on time, efficient, tidy, polite and lovely men. Thank you to Jack, Jake and Dillon for a job well done.

Kevin was very knowledgeable, did what he had to do in a friendly and tidy manner. I would certainly this company for future work.