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Endorsed by

Which

?

Trusted Traders

High Efficiency Heating UK Ltd

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5.0

428 Reviews

Organisations and Awards

Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home. Our engineers have also been trained by Worcester Bosch and ATAG Heating Technology to install and service their products to the highest of standards. We are also very pleased to be members of the well respected WHICH Trusted trader scheme with over 350, 5 * reviews.
As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd. have been selected by Worcester Bosch and ATAG Heating Technology, to form a strong local partnership as part of their exclusive Accreditation and Service Partner Schemes. Because of this partnership we are able to provide you with their industry leading, no quibble, parts and labour guarantee on both the W

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Renewable energy

Customer reviews

5.0
428 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual boiler service
Customer Service
Quality
Value
Engineer arrived on time as usual. He had notified me that he was 15 minutes away prior to the appointment time. Serviced my boiler efficiently, giving me print outs for my records. He refilled my central heating water with system cleaner as I had asked him to do, checked for any leakage, and even checked the gas system for leaks. First class service and no mess left behind. Thank you.
Customer in Greater Manchester02/10/2019
Prompt and professional!
Customer Service
Quality
Value
They were very prompt, helpful & communicative. George even went above & beyond the call of duty and helped me prune my tree!
Pam, Lancashire24/09/2019
Super High Efficiency
Customer Service
Quality
Value
We had a new boiler fitted by HEH on the 5th September, the two engineers were David & George. They arrived at the exact time we were given, our boiler is situated upstairs in a cupboard on the landing so the lads laid down full protection on our stair and landing carpet. No mess was made at all. Right from our call to the office of HEH and speaking to Sharon & Louise and received the quote from Andy every thing was dealt with efficiently. Very satisfied customers.
Diane & Mike Newton.18/09/2019
The trader replied (on 27/09/2019)
Good Afternoon Diane and Mike We just wanted to say Thank you your Super Review and Thank you for having us carry our work in your home! We are so pleased your were happy with our services from the office to the engineers. We always take care in keeping our customers home's clean and tidy. Should you need any assistance over the winter months with your new boiler or controls please do not hesitate to contact us. Thanks Again From All the Team at HEH
Highly recommended
Customer Service
Quality
Value
From Andy visiting our home to provide a new boiler quote, to installation by Dave and George we would have no hesitation recommending HEH, polite knowledgeable and extremely courteous, I could go on. They well deserve the distinction accredited to them by Which?, and we have already recommended them to a friend. The cost was very competitive, and we are glad we chose a local family run business.
Customer in Greater Manchester08/09/2019
Boiler Service. Great as always
Customer Service
Quality
Value
Really like David Taylor, the heating engineer, coming to this house. He really does an excellent job and is very informative when I pose questions to him. I will certainly be booking him again for next year. Many Thanks.
Customer in Derbyshire06/09/2019
Boiler and fire service
Customer Service
Quality
Value
Friendly, through service of boiler and gas fire undertaken. Arrived on time and work completed efficiently and effectively. Friendly helpful advice given. Absolutely no issues would recommend.
David05/09/2019
Prompt, professional, helpful & considerate.
Customer Service
Quality
Value
HEH installed a Combi Boiler & new radiators in my second floor flat. They removed a hot water tank. They had to replace pipes from the ground floor meter to my flat. They arrived on time, made every effort to protect my property and ensured minimum disruption. They were very efficient and worked well as a team. I would recommend HEH wholeheartedly as would my son and my daughter who have used them.
Diana, Cheshire01/09/2019
Great service as always
Customer Service
Quality
Value
I always get my boiler serviced every year. I receive a letter reminding me of my service and give me a price. When I contact to arrange a service it's always at my convenience. I get a text message prior to the visit to let me know who is on their way, and the engineer is always professional, friendly, helpful and efficient. I have had other work done by HEH and can't fault them.
Wendy, Greater Manchester23/08/2019
Very pleased
Customer Service
Quality
Value
Prompt arrival, excellent workmanship, very pleasant workers. We were really pleased with the work done (new combi-boiler fitted). They made sure everything was kept clean and disruption kept to minimum. They finished the job including thorough clean-up in the time they had quoted
Colin, Cheshire20/08/2019
Great service as always
Customer Service
Quality
Value
Thanks again HEH for a rapid response to my ageing boiler, always an efficient and friendly service for the last 15 years since installation
Jeanne, Greater Manchester12/08/2019
Really great company
Customer Service
Quality
Value
Have been with HEH for 8 years and have always been pleased with everything they have done. Their employees are pleasant and efficient and always willing to help in anyway they can. We have a heating plan with them and and they always replace any parts that require doing they always seem to give priority to the heating plan customers and and never quibble about anything that needs doing. I would highly recommend them.
Peter, Cheshire East02/08/2019
Very pleased
Customer Service
Quality
Value
This company has excellent communication from the people in the office to the site visit, everything is explained.The guys who fitted our boiler are true professionals and happy with the price all in all very happy to recommend these guys to everyone thanks Ian William.
Customer in Manchester30/07/2019
Great job
Customer Service
Quality
Value
Arrived on time, pleasant polite an efficient. Nice neat and tidy job, work finished on time. Would definitely recommend.
Customer in Greater Manchester30/07/2019
High Efficiency Heating - Gas Engineer Gareth
Customer Service
Quality
Value
Once again Gareth did an excellent job on the annual service of my gas boiler, he found that there was a problem with the circuit board which had worried me for a while and advised me of how to cope with the problem so that I would not have to spend money unnecessarily on remedial work. This has saved me a lot of money. Should the problem become serious, I would certainly have Gareth back to do the work.
William, Greater Manchester27/07/2019
Boiler service
Customer Service
Quality
Value
Great service from HEH, work completed quickly and no mess, would not hesitate to recommend this company.
Customer in Greater Manchester24/07/2019
Fab company in every way
Customer Service
Quality
Value
Great company from quoting to installation couldn't ask for better. Had several quotes elsewhere but went with HEH due to their knowledge and professionalism. They guided me on best product choice and even discovered our water pressure wasn't enough and how/where to get it sorted even what pressures should be. No one else even checked! The installers were superb had new boiler and radiator fitted, minor leak on radiator after fitting but true to their word were over straight away to sort it. Nothing too much trouble a truly great company. I would recommend them to everyone.
Jacky Mackinnon20/07/2019
The trader replied (on 17/09/2019)
Good Afternoon Jacky Firstly we would like to say Thank you for leaving us a great review. We will always guide our customers on the best products to suit them and give as much information and advice on the products available whilst carrying out all the necessary checks. We will always call back to any of our work straight away should a problem arise. We are so pleased that you were happy with our services and the problem was solved. Should you need any further assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We are always happy to help. Thanks Again Jacky. From all of the team at HEH
Fantastic service, great team and workmanship
Customer Service
Quality
Value
We engaged High Efficiency Heating to completely rip out our old heating and water system and replace with a new one. Richard's advice on what was needed for the size and age of the property and where we should spend money and where we didn't need to, was spot on. This made it a no-brainer to choose them to carry out the work. On the install, Dylan was very professional indeed and his team completed this complex job exactly in the time frame stated and under pressure of the other trades working around them. The new system is a work of art! The team's communication and accommodation to changes in timings due to other work going on the house really stood out too. We now have a state-of-the-art heating and water system in our old house, complete with underfloor heating in places and everything is fully controllable from the internet and a central screen. I would thoroughly recommend High Efficiency Heating to anyone looking for a professional and competent company to see to their heating needs. I look forward to working with Richard, Dylan and the team again for servicing, in the years to come.
Ben, Greater Manchester27/06/2019
The trader replied (on 17/09/2019)
Hi Ben We would just like to say a huge thankyou for your great review, highlighting our customer service, advise offered to you and works carried out. We hope that you are still loving your new boiler and system. Your job was extremely complex and the lads, Dylan and team thoroughly enjoyed working on this project. We look forward to seeing you also in the years to come for your annual boiler servicing. On behalf of Dylan, Richard and all the team at HEH we would like to say a massive thank you for choosing HEH to carry out work in your home. If you need any assistance during the winter months please do not hesitate to contact us Thanks Again Ben From all of us at HEH
Boiler Service
Customer Service
Quality
Value
We have used this company for a number of large and small jobs over the years and the service is consistently excellent. No job is too small and the site is always left clean and tidy. Highly recommend.
Ang Stewart19/06/2019
The trader replied (on 26/06/2019)
Good Afternoon Than you for leaving us a great review. Its always a pleasure doing what we do with customers like yourself and consistency is key. We hope to keep looking after you & your heating needs in the future. Thanks for having us :) Warm Regards The Team at HEH
Brilliant service
Customer Service
Quality
Value
Adam and Chris installed boiler, brilliant service.
Sammy-Jo, Cheshire19/06/2019
The trader replied (on 17/09/2019)
Hi Sammy-Jo Thanks for your kind review. W are pleased you were happy with our services. Warm Regards All the Team at HEH
Fantastic company!
Customer Service
Quality
Value
The team from ‘High Efficiency Heating’ have been fantastic from start to finish. We initially booked them to complete a service for our two boilers, which soon turned into a boiler replacement job! Everything from booking the appointment, to arranging finance, through to job completion has been fantastic. Not only are the team knowledgable of their trade, they are all friendly, work to a high standard, clean up after themselves amazingly, and are extremely flexible. As we work from home, and struggled to rearrange some meetings, they worked around us really considerately. They even completed some decorating around the boiler pipework! They just went above and beyond, I can’t recommend them enough. Special thanks goes to Sharon, Andy, Gareth, Richard, the two Dave’s, George and Kieran for their professionalism, consideration and attention to detail - you were all fabulous!
Customer in Greater Manchester29/05/2019
New radiators
Customer Service
Quality
Value
Had new radiators fitted and to say I'm pleased is an understatement. From quote to installation the service from HEHUK has been excellent. I highly recommend this company.
Customer in Greater Manchester24/05/2019
The trader replied (on 19/09/2019)
Good Afternoon Thank you for your great review and Thank you for having us carry out work in your home. Your comments mean a lot to us. We are so happy you are pleased with our services Thanks Again All the team at HEH
Water temperature of my shower
Customer Service
Quality
Value
Andy Baxter came to look at my shower today to check the water temperature. Andy explained what he had done to test it and was very helpful. I wouldn't hesitate to recommend Andy and his company to anyone as i have always received a friendly top class service.
Customer in Greater Manchester22/05/2019
The trader replied (on 19/09/2019)
Good Morning Thank you for your kind review. We are so happy you found Andy's advice helpful and we love the fact that you are happy with our services. If you need assistance with your heating/ shower during the winter months please do not hesitate to contact us Thanks Again All the Team at HEH
Boiler installation
Customer Service
Quality
Value
Helpful, polite, pleasant people. Efficient boiler installation on time. No mess. Full explanation of use. Would highly recommend.
Evelyn, Lancashire21/05/2019
The trader replied (on 19/09/2019)
Good Morning Evelyn Thank you for your lovely review. We are so pleased you were happy with our customer services. Warm Regards From all the Team at HEH
Brilliant job
Customer Service
Quality
Value
Had new boiler installed and radiator relocated. From initial contact to completion everyone at HFH was reliable, polite, helpful, kept us informed and explained everything clearly. Would highly recommend.
Sandra, Cheshire20/05/2019
The trader replied (on 17/09/2019)
Hi Sandra Thank you for taking the time to leave us a lovely review. We are so pleased you were happy with our services and we hope you are enjoying the benefits of your new boiler. Should you need any assistance with your boiler or controls during the winter months please do call us. Warm Regards All the Team at HEH
Friendly, quick and professional
Customer Service
Quality
Value
Boiler replacement. The service has been excellent from the first visit when we were given a quote including advice over payment options. When they came the two men arrived on time after text confirmation. They were friendly, helpful, constantly keeping us updated. Finally they tidied up after themselves
John, Lancashire15/05/2019
The trader replied (on 08/08/2019)
Good Afternoon John Thank you for your kind review. We keep all of our valued customers up to date with the progress of any work we carry out. We are so pleased you are happy with our services. Thank you for having us carry out work in your home we hope you are enjoying the benefits of your new boiler. Should you need any assistance with the boiler or controls over the winter months please do not hesitate to contact us. We are always happy to help. Warmest Regards All the Team at HEH
On time and on schedule
Customer Service
Quality
Value
Work done new boiler and replacement of 10 new radiators. Arrived on time, attitude was very good, work completed on time as schedule, very good standard and neat. Workers were very helpful, explained how new programme works. If needed more help, they will come back to explain and set up remote room stat.
Natvarlal, Lancashire14/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for taking the time to leave us a kind review. We are so pleased you were happy with the installation work and hope you are seeing the benefits of your new boiler and controls. We always work to the timescale quoted for and pride our self on our customer service. Its lovely to hear you were happy with the service we provided. Please do not hesitate to call should you need any assistance during the colder months with your new boiler or controls Thanks Again From all the Team at HEH
Boiler installation
Customer Service
Quality
Value
I had a new boiler installed and the service I received from inception to the finished job was impeccable. The team were professional and pleasant. Thank you to Sharron, Andy and all the team at HEH UK Ltd
Customer in Greater Manchester05/05/2019
The trader replied (on 08/08/2019)
Hello. Thank you for taking the time to leave us a great review. We are so pleased you were happy with our services from start to finish. We love what we do here at HEH. Thank you for having us carry out work in your home. If you need any assistance with your new boiler or controls during the winter months you know where we are :) Thanks Again From Sharron, Andy and All the Team at HEH
Very impressed
Customer Service
Quality
Value
High Efficiency Heating were very helpful. My boiler was condemned on Tuesday. They fitted a new boiler on Friday. They were prompt on arrival, efficient, pleasant and helpful. I was very impressed and would have no hesitation in recommending this firm
Julia, Lancashire03/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Julia Thank you for your kind review. We are so pleased we were able to help you with your new boiler. Thank you for having us. If you need any assistance during the colder months with your new boiler or controls please do not hesitate to contact us Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Have used HEH for my last 3 installations friendly professional service always arrive at time arranged any problems they are always ready to go the extra mile to get it sorted would recommend them without any problem.
Customer in Greater Manchester02/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for your kind review and thank you for having us back to carry out works in your home. It means so much to us that you are happy with the services we provide and that you would happily recommend us. Warm Regards All The Team at HEH
Service by HEH
Customer Service
Quality
Value
My boiler was serviced this morning by C. Rogers of HEH. He was polite, well presented and did a excellent job, explained everything. Very pleased. I have had dealings with HEH before and have always been very confident of all their engineers who have arrived. I would certainly recommend them.
Customer in Greater Manchester01/05/2019
The trader replied (on 20/05/2019)
Hi Thank you for your kind review and thank you for having confidence in our trusted engineers. We pride our self on our customer services and we are so pleased you are happy with he services we offer. Thanks for having us carry out work in your home. If you require any assistance with your heating in the future please give us a call Warm Regards All the Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester25/04/2019
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for taking the time to leave us a great review and thank you for having us back over the years to carry out work for yourself and your tenants. We will always keep our customers up to date with details of appointments and work to be carried out. We are so pleased you are happy with our services. If you require assistance with your heating in the future give us a call :) Thanks Again From all The Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester25/04/2019
Breakdown
Customer Service
Quality
Value
Had slight problem with hot water,called heh they came out within 2 hours sorted problem out.brilliant service very helpfull.
Customer in Greater Manchester10/04/2019
The trader replied (on 29/04/2019)
Good Afternoon, Thank you for leaving us a lovely review. We are so happy we could be of assistance to you. Thanks Again All the Team at HEH
Replacement Boiler/Radiator and Central Heating Overhaul
Customer Service
Quality
Value
These guys know what they're doing and take great care to protect furnishings and carpets etc. They were all very friendly and helpful which makes for a much easier experience. I wouldn't hesitate to recommend HEH to anyone who needs any kind of central heating work.
Customer in Greater Manchester05/04/2019
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for your great review! We are so pleased you are happy with our service and the care we take in our customers homes. Thank you for considering us for recommendations also. We genuinely love what we do. Thanks Again The Team at HEH
Boiler instalation
Customer Service
Quality
Value
Punctual professional service with tradesmen that really know what they are doing and when they had finished, my home was so clean, its like they had never been here. 10/10 would not hesitate to use again.
Customer in Greater Manchester28/03/2019
As always, efficient, friendly and great service
Customer Service
Quality
Value
The service you expect. Always reliable, friendly and helpful. From fitting the boiler to servicing they’re excellent.
Customer in Greater Manchester25/03/2019
The trader replied (on 29/03/2019)
Good Morning Thank you for your great review and thank you for your continued custom. For any more assistance from our friendly team you know where we are ;) Warm Regards All the Team at HEH
Excellent service all round
Customer Service
Quality
Value
Adam & Chris (HEH) fitted a new boiler. All aspects of our contact with High Efficiency Heating (UK) Ltd were positive, office contact by telephone & messaging was courteously & speedily dealt with on all occasions. The work of fitting a new boiler was carried out efficiently and speedily by the operatives involved. 100percent satisfied.
Which? Trusted Traders Consumer23/03/2019
Prompt and professional
Customer Service
Quality
Value
The friendly and professional engineers gave us the best service to the quote given to us for a new boiler in our house. The engineer patiently talked us through the new remote controls. I would have no hesitation in recommending this company.
Ann, Lancashire20/03/2019
Fantastic reliable boiler service for 10 years
Customer Service
Quality
Value
HEH installed our boiler and have been servicing it for 10 years. Excellent prices. Totally reliable, friendly and competent staff both in office and on the job. Always arrive at agreed time. I thoroughly recommend them.
Customer in Warrington18/03/2019
The trader replied (on 16/04/2019)
Good Morning, Thank you for your great review and thank you for your continued custom over the years. It means so much to us that you are happy with our services form the team in the office to the engineers. We look forward to seeing you again in the future for your annual boiler service. If you require any assistance with your gas appliances before then, you know where we are :) Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Engineer arrived as scheduled Service done quickly and very efficiently and cleanly Full marks job, well done.
Customer in Greater Manchester15/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank You for your kind review. We do pride our self on our time keeping and we are pleased you were happy with the service carried out. Thank you for having us carry out work in your home Warm Regards All the Team at HEH
Annual service of Worcester boiler and gas fire.
Customer Service
Quality
Value
Gareth of HEH (UK) Ltd installers of the boiler carried out the annual service at the same time serviced our gas fire. He arrived on time introduced himself in a very pleasant manner and commenced the service. He was very thorough and efficient and answered all my queries regarding the operation of the various heating and hot water options. These had of course been explained at installation but I needed a refresher. He then completed a full service of the gas fire which although old still does an excellent job for us. Gareth realiy went the extra mile in checking whether we had a carbon monoxide alarm and then checked it to confirm that it was working satisfactorily. Gareth was a typical example of an HEH employee all very pleasant and efficient. I sleep easy with this firm we know if we ever have any heating problems I only have to ring and they will in the shortest of time send some out to help us.
Customer in Greater Manchester13/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank you for taking the time to leave us a great review. We as a company are so pleased you are happy with our services. Gareth is a shining example of the workmen we have with us. We will always go the extra mile to ensure our customers understand and are happy with the smooth running of their boilers and other gas appliances. Thank you for your continued custom. We look forward to seeing you next year for your next boiler service. If you need any assistance in the meantime please do not hesitate to contact us Thanks Again From All the Team at HEH
Fire and radiator
Customer Service
Quality
Value
Fire, surround and a new radiator installed. Very professional service and high quality job done well.
Customer in Greater Manchester06/03/2019
The trader replied (on 19/03/2019)
Good Afternoon. Thank you for having the HEH team carry out work in your home and thank you for your kind review. We are so pleased you are happy with he service you received. Warm Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
We had three new radiators fitted, lounge and kitchen. The work was carried out to a very high standard by Dave and Joe, two very helpful and polite, very clean workers. Everything was back to normal within a few hours. We would recommend this company to anyone, their professional and caring attitude to people's property is outstanding. So, thank you very much H.E.H and Dave and Joe.
Joan, Lancashire05/03/2019
The trader replied (on 16/04/2019)
Good Morning Joan It is customers like yourself that make our job worthwhile. We are so pleased you were happy with Dave and Joe's services when installing your new radiators. We pride our self on our customer services and it is important to us that we carry out a duty of care when working in our customers homes. I will personally pass on your kind words to the engineers. Thank You for having us carry out work for you. If you require any assistance with your heating system/ appliances you know where we are. Warm Regards The HEH Team
First boiler service twelve months after installation
Customer Service
Quality
Value
Chevy Rogers carried out our first service since the boilers was installed twelve months ago. He notified us prior to his arrival and carried out the service quickly and effficiently, and responded to our additional requests and queries in a friendly, helpful and clear manner. Once again, HEH have given five-star service. Thanks!
Customer in Greater Manchester02/03/2019
The trader replied (on 06/03/2019)
Hi Thank you for five-star review. Chevy is just one of our trusted team and always happy to help and offer advise on your heating system. We are so pleased you are happy with our services. :) Thanks Again From all the team at HEH
Worcester bosch boiler installation
Customer Service
Quality
Value
Excellent service from the start to finish I cannot recommend highly enough. Very clean workers left no mess,and were very professional 10 out of 10
Customer in Greater Manchester25/02/2019
The trader replied (on 06/03/2019)
Hi Thank you for your kind review. We are so pleased that you would recommend our services and that you were happy with the works carried out in your home. Thank you for having us. Warm Regards The HEH team
Excellent team.
Customer Service
Quality
Value
These are a very professional company with an excellent team throughout. They are always on time and all very friendly and courteous. They took time to ensure that all carpeted areas were well protected before starting any work and cleaned up when they had completed the job. Everything has been done to our entire satisfaction, and to a high standard. They gave sound advice and never tried to sell unnecessary extras. I will definitely recommend this company to anyone.
Alan, Lancashire22/02/2019
The trader replied (on 16/04/2019)
Hi Alan Thank you for your great review. We are so pleased you were happy with our services. It was a pleasure carrying out work for you. If you require any assistance In the future with your any of your heating appliances please do not hesitate to contact us. We are always happy to help. Warm Regards All of the Team at HEH
Fabulous company
Customer Service
Quality
Value
Had a new Worcester Bosch boiler and radiator fitted. Great quote with superb knowledge from the boss. No salesman just honest tradesmen. Explained how things would be fitted and notified me water pressure was low and who to contact to rectify situation. Fitters were prompt with much appreciated text to say on way. Great job completed in timely manner, cleaned up after themselves and went through appropriate paperwork. Couldn't ask for better. Absolutely no hesitation in recommending them,they really know their stuff.
Customer in Greater Manchester21/02/2019
The trader replied (on 07/03/2019)
Hello Thank you for you kind review. Andy and all of the team at HEH are always honest with our customers offering the best advise possible and details of the job to be carried out before, during and after. It was a pleasure working in your home. Thankyou for having us. We hope you are making the most of your new boiler and controls. If you need any assistance with them in the furture please dont hesitate to conatct us. We look forward to seeing you again for your annual boiler servcie. Warmest of Regards All the Team at HEH
Very Thorough, Polite and Efficient. Extremely Trustworthy.
Customer Service
Quality
Value
We initially had HEH out to look at our existing boiler which was in the house when we moved here. We eventually decided to replace the existing boiler with a new one as it was apparent it had multiple faults due to its age and asked HEH for a survey and quote. This decision was based off advice from HEH but also from the manufacturer of our current boiler who agreed with the advice from HEH. HEH booked a survey and Richard arrived early on the Monday to take a look. He provided us with great advice which allowed us to make a decision on the boiler and accessories that we wanted and opted for an ATAG boiler. As our existing boiler wasn't working and we had no hot water or heating we were classed as urgent and booked in promptly for the work to be carried out in a reasonable time frame. The installers, Adam and his colleague were very professional and polite. They completed the work with minimal disruption to myself and I was able to carry on working in the house as they meticulously fitted the boiler. Adam also showed me how to setup our new WiFi thermostat and talked me through the app. Before they left they invited me into the loft to look at the boiler and be talked through the settings. I am the kind of person that likes things to be neat and tidy even if out of sight and the installation met my expectations. The wiring was very tidy and there was no mess left around the boiler or house. I would 100% recommend HEH for any work they offer.
Customer in Greater Manchester21/02/2019
Brilliant
Customer Service
Quality
Value
Used HEH to install the boiler about 3 years ago, the install was excellent as well actually. Have annual boiler check by HEH which has been excellent every time. Great company, great staff.
Customer in Greater Manchester18/02/2019
Highly recommended fast efficient service
Customer Service
Quality
Value
Very pleased with the fast and efficient service provided. Quote and installation done within a week. Very helpful friendly,and knowledgeable nothing was too much trouble, and left the house clean no mess. Would definitely recommend.
Customer in Greater Manchester16/02/2019
Quick Assessment
Customer Service
Quality
Value
I called HEH Friday morning, they were with us by 9am Saturday as promised. Helped us out, came up with a plan of action. Job done. Very impressed.
Customer in Greater Manchester16/02/2019
Brilliant as usual
Customer Service
Quality
Value
I have used high efficiency heating for a many years, they are professional, honest and reliable, i have had occasions where ive had to call Andy on a saturday evening or a sunday morning and his response is always the same, he, says its no trouble im here to help at anytime, he never makes you feel like its an inconvience to contact him at these times, he is always there when i need him on those cold days when my heating breaks down. Always good quality work and a friendly service from all the staff including the girls in the office. Please dont hesitate to use this company, they will not let you down.
Customer in Greater Manchester13/02/2019
The trader replied (on 12/03/2019)
Good Morning We would like to say a massive thank you for your continued custom over the years. We are always happy to help even on those weekends. Andy loves what he does and having valued customers like yourself makes Andy and all the Team at HEH jobs more worth while. If you need any assistance with your heating or controls you know where we are :) Thanks Again From all The Team at HEH
Boiler Replacement
Customer Service
Quality
Value
I've been a customer of HEH for a few years and when a recent repair report highlighted the agedness of my boiler, I considered a replacement but put if off until later. Needless to say, the boiler failed on the coldest week of the year. Andy at HEH was brilliant. He scoured several suppliers for the (now defunct) replacement part, but it was clear that a new boiler was needed. HEH quoted a price which was unbeatable by other suppliers, and the new boiler was installed within 48 hours! They even came round with portable heaters whilst the boiler was on order. I would not consider any other business, as HEH has customer service which is second to none.
Customer in Greater Manchester06/02/2019
The trader replied (on 12/03/2019)
Good Morning. Thank you for your very kind review. We hope you are enjoying your new energy efficient boiler. We will always prioritise emergency jobs like your own and we are happy we could be of assistance to you during the cold spell. Thank you for having us carry out work in your home. We look forward to seeing you again in the future for your annual boiler service. If you need any assistance before then with your heating or controls please do net hesitate to contact us Warmest of Regards All the Team at HEH
Excellent.
Customer Service
Quality
Value
Excellent service all round.
Kevin, Lancashire05/02/2019
Prompt & professional
Customer Service
Quality
Value
Full central heating fitted and boiler, fitted as per quotation and time. Very good workmanship, very helpful answered all questions. Very clean and tidy, a pleasure to have them in the house. Could not have a better company to do the work.
David, Cheshire05/02/2019
Wouldn't use anyone else
Customer Service
Quality
Value
First used HEH 2 to 3 years ago at old house. So impressed with service we've used for all our heating problems and requirements, including a new Worcester Boiler. I can honestly say the service is 1st class. From the ladies in the office to all the engineers who have undertaken work for us. Everything is explained fully and in an easy to understand way. The work is carried out professionally and efficiently. The engineers are friendly, courteous and knowledgeable. It's great peace of mind to find a company like this and I would recommend to all. Thanks to all at HEH
Customer in Greater Manchester30/01/2019
Leaking radiator
Customer Service
Quality
Value
Called this morning about a radiator with a small leak. They said they would contact one of their engineers and ring me back with a time. They rang back and the engineer arrived within two hours The leak was solved quickly.
Customer in Greater Manchester30/01/2019
The trader replied (on 06/03/2019)
Good Morning Thank you for taking the time to leave us a kind review. We are pleased you are happy with our quick response. If you require any further assistance please do not hesitate to contact us Warm Regards All the Team at HEH
Highly recommend
Customer Service
Quality
Value
Upstairs radiators fitted. Received text that engineer was on his way. Arrived promptly despite the snow. Job completed to the highest standard (as always). Boiler also serviced. I can't recommend them highly enough. Wouldn't go anywhere else.
Customer in Greater Manchester30/01/2019
The trader replied (on 05/03/2019)
Good Afternoon Thank you for your lovely review. We don't let the snow stop us attending our most valued of customers. We are just so pleased that you are happy with our services. Thanks Again :) Warmest of regards All the Team at HEH
Great Work Again
Customer Service
Quality
Value
From start to finish; all work carried out by HEHUK Ltd is professional and fit for purpose. I particularly like the SMS updates telling you when the appointment was booked; giving a reminder; and telling you the name of the engineer who will be turning up at your property.
Customer in Greater Manchester30/01/2019
The trader replied (on 05/03/2019)
Hi Thank you for your kind review. WE are so pleased you are happy with there services we provide including our SMS service. We like to keep our valued customers up to date with details of their appointments. Thank you for having us carry out work in your home and we hope you would consider s in the future. Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
I have been with High Efficiency Heating for 2 years. It is one of the best services . Good communication . Great Efficiency ! I am very happy.Many thanks. I do not worry about my boiler any more.
Customer in Greater Manchester27/01/2019
The trader replied (on 28/02/2019)
Good Afternoon Thank you for your continued custom over the years. We are so pleased you are happy with the services we offer. It means a lot to us that we can keep your mind at ease with regards to your boiler. For any assistance in the future you know where we are. Warm Regards All The Team at HEH
Excellent service
Customer Service
Quality
Value
Atag boiler fitted. Turned up when they said on time. Polite, friendly. Fitted the boiler in the time stated. Charged the price which was quoted, no extras. Cleaned up after themselves. Would definitely recommend this company.
Carol, Cheshire26/01/2019
Impressed
Customer Service
Quality
Value
Came out the same day I phoned. Although they were really booked solid, when I said I had no hot water or hearing they managed to fit me in. Great service and problem solved. Thank you from a very satisfied customer
Customer in Greater Manchester25/01/2019
The trader replied (on 28/02/2019)
Good Afternoon We are so pleased you are satisfied with our services. We will always try and prioritise emergency's no matter how busy we are. Thank you for having us. Warm Regards All the Team at HEH
Quick and efficient
Customer Service
Quality
Value
Early morning call to HEH due to a leaking boiler. immediate response and engineers visit within 2 hours. Identified problem and agreed worth contacting Worcester Bosch due to guarantee. Helpful advice and as discussed Worcester Bosch engineer arranged for next day to address under the guarantee. I couldn't fault the service provided by HEH from the initial telephone call to the engineers visit both helpful and informative. As a result we were left feeling confident in the service provided;
Customer in Greater Manchester23/01/2019
The trader replied (on 28/02/2019)
Good Afternoon. Thank you for your kind review. We are so glad we could be of help to you. We have a very good relationship with Worcester Bosch and will always ensure that our customers receive the highest standards of service. Thank you for having us carry out work in your home. For any further assistance please do not hesitate to contact us Happy to Help :) All the Team at HEH
Central Heating
Customer Service
Quality
Value
The wonderful engineers that fitted our boiler were punctual, courteous and friendly. They updated us as the work went on, answered all the questions we had and did not leave until they we were happy we really knew how to use the boiler. We would definitely recommend this company and use them again in the future.
Customer in Greater Manchester23/01/2019
The trader replied (on 28/02/2019)
Hi Thankyou for taking the time to leave us such a lovely review. We do pride ourselves on our customer services and are so pleased you were happy with the Engineers. If you need any assistance with your new boiler or controls please do not hesitate to contact us. We look forward to seeing you again in the future for your annual services. Warm Regards All The Team at HEH
Aftercare brilliant
Customer Service
Quality
Value
We had a small problem with a radiator, from speaking on the phone to make an appointment the service was excellent. They sorted the problem out very efficiently 15 minutes after they arrived, the engineer was very friendly and helpful. Superb service, thanks alot HEH.
Customer in Greater Manchester19/01/2019
The trader replied (on 28/02/2019)
Hi You are very welcome. Thank you for having us carry out work in your home. We are so pleased you were happy with our services and aftercare. Please dont hestitate to conatct us should you need us in the future. Warm Regards The Team at HEH
Great Service
Customer Service
Quality
Value
I've used HEH for a number of years now. I have always received fast, quality service at a good price. Today Richard came to do a heating survey for us. He was prompt, friendly, professional and knowledgeable. I've always felt I was in good hands with HEH.
Customer in Greater Manchester16/01/2019
The trader replied (on 27/02/2019)
Good Morning. Thanks for leaving us a great review and thank you for your continued custome over the years. Its always a pleasure carryig out work for our valued customers. For any further assistance with your heating enquiries you know where we are :) Warm Regards The HEH Team
Great workers and lovely guys
Customer Service
Quality
Value
Both fitters were very helpful, left me in no doubt that they knew exactly what they were doing. They did a fantastic job, were absolutely no bother all day and even wanted to clear up afterwards. The company HEH came to quote the job the same morning I rang and boiler was fitted 2 days later! A little bit more expensive than some companies, but a very good experience.
Amelia, Cheshire16/01/2019
Excellent company
Customer Service
Quality
Value
You'll always receive and an excellent service from Andy and his team, they are all helpful, courteous, reliable, and professional. They have serviced my Worcester boiler since installing it in 2007 and always been readily available with help and advice. Can't recommend them highly enough for both installation and servicing
Customer in Greater Manchester10/01/2019
The trader replied (on 27/02/2019)
Hi It makes us so happy to know that we have valued customers like yourself who have us return over the years to carry out work in their homes. Thank you for your continued custom and thank you for taking the time to leave us such a lovely review. If you require any help or advice with your heating system you know where we are :) Warmest of Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
Full conversion to Combi boiler. Excellent workmanship on time, work done in the time stated and very clean after work as if they had not been here. Very clear on how to work the thermostat. Excellent 10/10.
Mark, Lancashire09/01/2019
The trader replied (on 27/02/2019)
Hi Mark Thanks for your 10/10 review and thank you for having us carry out work in your home. We like to know our customers understand there new boiler and controls but if you do need any further assistance please give us a call and we will be happy to help. Warm Regards All the Team at HEH
First Class Service
Customer Service
Quality
Value
From our first survey to the completed job, the service has been second to none. Good contact and all queries answered clearly. The guys who fitted our boiler today were extremely professional and personable and who worked hard to complete the job . All aspects of our new boiler and wireless controls were clearly explained and we are reassured that we can call HEH at anytime if needed. Several of my neighbours have used this company over the years and they recommended them to us and we will definitely be passing our recommendations on in the future. Many thanks to all the team at HEH for a thoroughly professional and friendly service.
Customer in Greater Manchester07/01/2019
The trader replied (on 27/02/2019)
Hi. We would like to say a huge thank you for taking the time to leave us a great review and thank you for having us carry out work in your home. We are so please you were happy with our services from start to finish. We like to get to know our customers and we look forward to seeing you again for your annual boiler service. If you require any assistance with your new boiler or controls please do not hesitate to contact us. Thanks Again From all the Team at HEH
Boiler not working
Customer Service
Quality
Value
Woke up to no hot water or heating.we have 2 boilers as our house is on 3 levels . Being a Sunday and a very cold one I didn't think I would have much chance of anybody coming out to us. Not only did Andy come out and very quickly but also got both boilers working again and explained exactly what problem with each one was and a future plan .very impressed and warm again.would highly recommend. High efficiency heating, double
Customer in Greater Manchester06/01/2019
The trader replied (on 27/02/2019)
Hi. We really appreciate your very kind review. Thank You. Andy and team are always happy to help (even on Sundays) We are just pleased we managed to get your boilers working again. If you need any further assistance please dont hesistat to conatct us. Warm Regards The HEH Team
Boiler service
Customer Service
Quality
Value
Great service provided for our boiler service. Arrived on time and completed the work efficiently. Provided good advice following the work. We will be using again.
Customer in Greater Manchester05/01/2019
The trader replied (on 27/02/2019)
Good Morning Thank you for leaving us a kind review. If you need and further assistance or advise please do not hesitate to contact us we are always happy to help. Warm Regards All the Team at HEH
Prompt & efficient
Customer Service
Quality
Value
New boiler fitted. Prompt & efficient service, undertaken by polite & friendly workers. Would recommend this company to friends & family.
Shirley, Cheshire02/01/2019
Saviours of Christmas
Customer Service
Quality
Value
A big thank you to Sharon for fitting in an engineers visit to fix my daughter's cooker which had a gas leak.This is her first Christmas in her own home and she wanted to do the roast.The service was professional from start to finish.Gary the engineer was brilliant and explained the test he was doing before and after he'd replaced the faulty parts which was reassuring.
Customer in Greater Manchester21/12/2018
The trader replied (on 22/01/2019)
Good Afternoon Thank you for leaving us such a lovely review. Sharron, Gary and Team are so please we managed to help over the Christmas period. We do like to explain our procedures to customers first. We do hope you had a lovely Christmas and your daughters Roast went down well. For any future assistance please do not hesitate to conatct us :) We are always happy to help Thank Again All the Team at HEH
David Healyicon.
Customer Service
Quality
Value
David Healyicon, lovely person, great worker, did a five star job and even more than expected.
John, Lancashire19/12/2018
The trader replied (on 22/01/2019)
Hi John Thank you for you kind review. Dave is a great engineer who loves what he does. Thank you for having us carry out work for you in your home. Kind Regards All the Team at HEH
Boiler and gas fire service
Customer Service
Quality
Value
Excellent service, received text that engineer was on way. Thorough service, very helpful engineer. Excellent service, would recommend.
Customer in Greater Manchester17/12/2018
The trader replied (on 22/01/2019)
Hi Thank you for your kind review. We like to keep our customers informed of our arrival times and we are so pleased you were happy with our services. If you require any further assistance with your heating please do not hesitate to contcat us :)
Brilliant service
Customer Service
Quality
Value
We have our annual boiler service conducted by a professional engineer. All the employees at HEH are extremely helpful and conscientious in every aspect no matter how big or small the job.
Customer in Greater Manchester16/12/2018
The trader replied (on 03/01/2019)
Hi Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with our services. If you need our assistance in the future please do not hesitate to contact us. We love what we do. Thanks Again All the Team at HEH
Boiler repair
Customer Service
Quality
Value
AMAZING response and repair, Rapid service, part replaced Engineer was so polite and courteous. Couldn’t have asked for more. I have called out the engineer a few times and the service received is always second to none. Highly recommend!!
Customer in Greater Manchester15/12/2018
The trader replied (on 03/01/2019)
Hi,Thankyou for the kind review, we are all very pleased you are happy with our service and would recommend us to your friends. Thanks again for allowing us into your home and if you need assistance in the future please don't hesitate to contact us. Warm regards from all the HEH team.
Courteous, honest & reliable
Customer Service
Quality
Value
We have used them for a number of years now and found them to be courteous, honest and reliable. Would have no problem recommending them to anyone.
Graham, Lancashire13/12/2018
The trader replied (on 03/01/2019)
Hi Graham Thank you for your kind review and thank you for your continued custom over the years. That means a lot to us. If you need assistance with your heating or controls in the future you know where we are :) Warm Regards All the Team at HEH
Response
Customer Service
Quality
Value
Phone call at 9.45, engineer arrived at c. 12.30. Excellent service always. Could rate them high enough
Customer in Derbyshire12/12/2018
The trader replied (on 03/01/2019)
Hi Thank you so much for leaving us a kind review. We are pleased you are happy with our services. We always try to prioritise emergency calls. Thank you for having us carry out work in your home. If you need us in the future please do not hesitate to call us. Warm Regards Team HEH
Excellent service
Customer Service
Quality
Value
Have used this firm to service boiler ever since it was installed 5 years ago. Always very impressed with them. Our neighbour also uses them following our recommendation! Totally trustworthy and reliable.
Customer in Greater Manchester10/12/2018
The trader replied (on 03/01/2019)
Good Morning Thank you for your kind review and Thank you for your continued custom. We are so pleased you are happy to recommend us to your friends. We look forward to seeing you again in the future for your next annual boiler service. If you require any assistance with your heating or controls before then you know where we are :) Thanks Again All the Team at HEH
Prompt and Professional
Customer Service
Quality
Value
First class work by professionals. On time. On quote and nothing too much trouble. First class and would highly recommend them. 10/10, well deserved HEH.
Derek, Lancashire04/12/2018
The trader replied (on 03/01/2019)
Good afternoon Derek! Thankyou for taking the time to leave us a review. We always aim to give first class service from start to finish. We are pleased with the recommendation. Thankyou again, we always love and take pride in all we do.
Prompt and extremely professional
Customer Service
Quality
Value
Extremely impressed from the initial enquiry to completing the job. This company supplied and fitted a new gas boiler and radiators. They were extremely helpful, quick and professional. They got things done very quickly causing least disruption as was possible. Special mention must go to Dave and Harry who fitted the boiler and radiators. We could not have been more impressed with them - really pleasant, careful and knowledgeable and they cleaned up perfectly after they had finished the job. Outstanding and highly recommended.
Mrs Kathleen Pennington03/12/2018
Very clean workers
Customer Service
Quality
Value
The work was done within the time and it was done to the price that was quoted. The lads were very clean workers, Adam and Chris.
Thomas, Cheshire29/11/2018
Delighted
Customer Service
Quality
Value
Absolutely impeccable, provided knowledge, skill and customer service. It's rare to find companies this good, can't recommend enough.
Daniel, Cheshire28/11/2018
The trader replied (on 03/01/2019)
Hi Daniel, We are very pleased with your review and recommendation. We look forward to seeing you again. Thanks again all at team HEH.
My review
Customer Service
Quality
Value
Very efficient, prompt and tidy. Adam and Chris.
Helen, Cheshire28/11/2018
Excellent repair to faulty combi boiler
Customer Service
Quality
Value
I called HEH to ask for assistance with a boiler fault, they diagnosed the problem immediately from my description over the phone. They arranged for an engineer to call the following day with parts. Engineer (Andy) arrived at the allotted time, described fully the solution and fixed the problem, he provided sound advice to ensure future reliability of the boiler, no pushy after sales, no mess, no fuss, just excellent service at a very reasonable price. Throughout HEH kept me informed by txt when to expect their engineer and everything went just as they has discussed at the time of the first call, very efficient process throughout from first call to resolving the problem, great people to do business with, would highly recommend, thanks to all at HEH
Customer in Greater Manchester24/11/2018
Gazco Fire Service
Customer Service
Quality
Value
Excellent thorough and punctual service. Clean and tidy worker who kept us informed as he progressed. We will definitely use these again and would happily recommend to others. 5 star service from booking to completion.
Customer in Greater Manchester22/11/2018
Boiler install & new radiators
Customer Service
Quality
Value
Having had issues with another gas engineer they were quick, efficient and good value. They were very pleasant and got on with the job without any fuss. Very clean and tidy afterwards and gave me some great tips on maintaining my system. Would thoroughly recommend them.
Customer in Greater Manchester16/11/2018
Trusted company
Customer Service
Quality
Value
HEH installed our boiler 6 years ago and have serviced it since then. We had a problem with the pressure dropping, they were able to come out at a time suitable for us and within a few days of us calling them. The engineer was friendly, polite and professional. He gave us advice on the current job and also on work we have planned in the coming months. He left everything spotless as well. We’ve always been very happy with HEH, we feel we are in safe hands, thanks.
Customer in Greater Manchester15/11/2018
Great job, really pleased
Customer Service
Quality
Value
Friendly and professional service. HEH installed a new gas fire, also HEH gave advice on our old appliance which they deemed to be a danger. Quality company and very reasonable.
Shaun, Lancashire15/11/2018
Prompt, professional service, from survey to final fix
Customer Service
Quality
Value
All aspects of this company are highly professional, from the initial contacts by me. The survey with all aspects and product details discussed with pros and cons in relation to our property and requirements. The initial start date had to be changed due to wife's ill health. The company could not be more helpful & understanding, re-arranging a date to suit us. The 2 fitters arrived on time, were polite and helpful carrying out the work with minimal mess & noise. They cleared up after completion and putting kitchen white goods back in place. The work was carried out quickly and within day time scale. Well done to all. Will recommend as a really great company.
Mark Francis, Lancashire12/11/2018
Smooth installation and good value
Customer Service
Quality
Value
We needed a combi boiler replacement, initial survey was very professional and knowledgeable. All my questions were answered and advice given. The installers were polite and friendly and completed the work swiftly. The whole process was very smooth as well as being better value than some other quotes received. Adam and Chris.
Becky, Lancashire07/11/2018
My review
Customer Service
Quality
Value
Fantastic job, quick, clean and efficient engineers. Adam and Chris.
A, Cheshire06/11/2018
Prompt, professional and friendly
Customer Service
Quality
Value
The initial visit by their consultant was on time and efficient. A very in-depth and professional quote was submitted. The engineers (Barry and Gary) arrived on time and worked well to complete the job in excellent fashion. Cannot say enough about how satisfied I am with the company.
Philip, Lancashire03/11/2018
Great company
Customer Service
Quality
Value
We had our new boiler about four years ago now and they were friendly, punctual and did a good job. We had the boiler out on finance which is good when you suddenly need a new one close to Christmas. We have had no hassle from finance company and payments are never messed up, we ha e the boiler services every year by friendly efficient staff. They keep you updated by text as well as to when they are on their way and who will be turning up ... good bunch of people who want you to have no issues.
Andy findlow 29/10/2018
My review
Customer Service
Quality
Value
Very good, would recommend.
Darren, Cheshire25/10/2018
Professional, tidy, helpful
Customer Service
Quality
Value
The operative was a very pleasant young man (Dave). Worked quickly & well, leaving no mess. Radiator installed & free service & cleaned very thoroughly. A neat & tidy Job done with courtesy & enthusiasm.
Joyce, Lancashire25/10/2018
Boiler install
Customer Service
Quality
Value
Extremely happy with service. Wonderful lads & very professional. Adam & Chris.
M, Cheshire24/10/2018
1st class company
Customer Service
Quality
Value
Came promptly, quoted price, arrived on time completed work, cleared up and left. What more do you need.
Bazzer1619/10/2018
High Efficiency Heating - Gas Engineer Gareth
Customer Service
Quality
Value
After having a problem with a previous Gas Engineer, I was recommended by a friend to use High Efficiency Heating who are local to me. Gareth carried out the service and also did a repair job which had previously been neglected. I will certainly be calling on Gareth's services next year and would recommend HEH to my neighbours.
William04/10/2018
Thoroughly satisfied staff and job.
Customer Service
Quality
Value
Installed new boiler. Lovely guys, clean, efficient, friendly. Pleasure doing business with whole company. Adam and Chris.
Janet, Cheshire04/10/2018
Great service
Customer Service
Quality
Value
After having no heating or hot water I rang heh who sent a engineer out and tried to get it going he called another engineer who turned up within 15 minutes and found the problem being the pump. I always use heh and highly recommend this company no rip off fees and no adding parts you don’t need truly honest company.
Karen O03/10/2018
Excellent, Highly Recommended
Customer Service
Quality
Value
Extremely impressed from start to finish. This company supplied and fitted a new gas fire. From the initial enquiry to the work itself, they were extremely helpful, quick and professional. They went the extra mile to get things done very quickly for us. Special mention must go to Dave and George who fitted the fire. We could not have been more impressed with them - really pleasant, careful and knowledgeable and they cleaned up perfectly after they had finished the job. Outstanding and highly recommended.
Joanne M02/10/2018
Prompt & professional
Customer Service
Quality
Value
My boiler was serviced & the immediate problem solved. The long-term effects of the problem were explained to me clearly & I had a further house visit & the options available to me are to be sent in the post.
Ann Mary, Lancashire02/10/2018
Engineer arrived on time, had the knowledge of the boiler to be serviced and carried out the service efficiently
Customer Service
Quality
Value
This was the first time I had used High Efficiency Heating. I needed a boiler servicing so called in to their office in Ashton under Lyne and arranged for a service engineer to call. On the day of the service, I received a text to say that the engineer would be with me at the arranged time and he duly turned up within 5 minutes of that time. He carried out the service efficiently, explaining to me what he was checking and why. I received a form to explain the service and printouts of the boilers efficiency and he left. No mess at all was left.
Dave Evans01/10/2018
Tremendously efficient and swift service
Customer Service
Quality
Value
We called the company on a Tuesday about getting a replacement gas fire. Someone came to our house with a catalogue and to have a look at the set-up on Thursday, and on the Monday - 6 days after we first contacted the company. They came and installed the new fire! Very speedy service. The engineers - Dave and George were very professional, friendly and efficient. We're very impressed by this company!
Robert, Cheshire01/10/2018
Broken boiler
Customer Service
Quality
Value
Rang at 12:45am, engineers called round 20 mins later and fixed my combi boiler. Excellent friendly service!
Tom Smith28/09/2018
Super work
Customer Service
Quality
Value
Friendly efficient neat and tidy. Boiler installed with no fuss or mess. Everything explained clearly. Can’t recommend highly enough.
Christine 27/09/2018
Emergency Response
Customer Service
Quality
Value
I recently had a gas leak, near to a gas fire in the lounge, which involved the Emergency gas service coming to my home and having to cut off my supply. I contacted HEH who attended the same day and isolated the feed concerned so that gas could be restored to my boiler. They then arranged for a follow up visit so that the exact source a of the leak could be identified and repaired. The speed and quality of the service was superb.
David B27/09/2018
Super job!
Customer Service
Quality
Value
Very efficient, arrived when they said. Polite and friendly throughout. Explained new boiler and phone app clearly. Very clean, tidy and respectful of property. Boiler arrived promptly, old boiler and all mess removed. Very highly recommended! Super stars.
Christine, Cheshire27/09/2018
Great service
Customer Service
Quality
Value
Adam & Chris. Both very reliable, helpful and did a great job.
Benjamin, Cheshire27/09/2018
Good job
Customer Service
Quality
Value
I was very impressed with the professionalism of the 3 fitters who fitted my fire and surround, they did a fantastic job and were both friendly and worked very efficiently. Good job.
Patrick, Cheshire27/09/2018
Great work & outstanding customer service
Customer Service
Quality
Value
HEH have fitted a new heating system (pressurised, unvented boiler) to our house last year and I can’t praise the company enough! From the pre-installation service over the quality of fitting & work (attention to detail) to the aftersale/customer service. We are very happy. They always go the extra mile to help you out, explain everything in detail and answer all your questions. The response is very quick and you get a text message confirmation as soon as one of their engineers is on the way to you. I would recommend HEH to anyone needing a new boiler, boiler service or anything else related to heating and plumbing (e.g. we also have them fitting new radiators whenever we do up a room in the house and need a professional, precise and neat job done)
Carolin26/09/2018
Clean and professional
Customer Service
Quality
Value
Dave and George were very friendly and professional. They got the job done in a timely manner and cleaned up afterwards. Bonus.
Julie, Cheshire26/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Julie Thank you for your kind review. We aim to get all jobs completed in a manner that pleases the customer.
Amazing service
Customer Service
Quality
Value
Adam and Chris. Brilliant service, surveyor actually helped with advice on building my chimney (didn't need to). Prompt arrival, friendly workers, exceptionally methodical and tidy. Lovely job and finish. Amazing service.
Daniel, Lancashire26/09/2018
The trader replied (on 22/11/2018)
Hi Daniel Thank you for leaving us a great review. HEH always like to give the best advise possible. Thank you for having us carry out work in your home. Adam and Chris thoroughly enjoyed working for you. If you require any assistance during the winter months with your new boiler or controls please contact us. Thanks Again All the Team at HEH
Very prompt, professional and tidy
Customer Service
Quality
Value
High Efficiency Heating fitted a new boiler and were very professional. Did a 1st class job and I have recommended them to friends and relatives. A star company.
Steven, Cheshire22/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Steven Thank you for your first class review ;) Thank you for recommending us also. If we ever pick up a central heating installation from one of your recommendations don't forget to let s know as there will be a free boiler service waiting for you! It was an absolute pleasure working for you Steven. If you need assistance with your new boiler or controls during the winter months please do not hesitate to contact us Thanks Again All the Team at HEH
Great Work
Customer Service
Quality
Value
HEH have just installed our new Worcester boiler fitted. We received a text to say the Engineer was on his way and he arrived soon after. David and Harry did a great Job and nothing was too much trouble. They were clean and tidy. I would definitely recommend the company. Friendly office staff as well. Thank you
Sandra21/09/2018
Great service
Customer Service
Quality
Value
HEH have just installed our boiler. We received a text to say the engineer was on his way and arrived soon after. David and Harry have done a superb job, they were clean & tidy and nothing was too much trouble. I would definitely recommend the company. Also, friendly office staff.
Sandra, Lancashire21/09/2018
The trader replied (on 22/11/2018)
Hi Sandra Thanks for taking the time to leave us a great review and Thank you for having us carry our work in your home. All of the team at HEH enjoy speaking with our customers and getting to know them. If you need any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Good job
Customer Service
Quality
Value
Very prompt, good job, left everything clean and tidy.
Albert, Cheshire19/09/2018
The trader replied (on 22/11/2018)
Thank you for your kind review Albert. We are so pleased you are happy with our services. Kind Regards All the team at HEH
Great service
Customer Service
Quality
Value
HEH recently serviced our boiler - which they installed a few years ago (great competitive job back then too). We received a text to confirm the time that the named engineer would arrive. The engineer arrived on time and did a great job, very efficient and tidy. Great value. We would not hesitate to recommend this company. Friendly office staff and good engineers.
David A14/09/2018
The trader replied (on 19/09/2018)
Hi David Thank You for your kind review and having us back to carry out work in your home. HEH try to keep up to date with the latest technologies to keep our valued customers up to date with arrival times and details of there appointments . It was a pleasure working for you and we are so pleased you are happy with our services Thanks Again All the Team form HEH
Very happy
Customer Service
Quality
Value
The company installed a new boiler. They came to inspect our old boiler the same day we contacted them, and also provided a clear quote to remove the old appliance and install the new one. Work was carried out 6 days later. Very efficient and courteous and also spent time explaining the working of the boiler and thermostat. We are very happy with the result.
Karen, Cheshire13/09/2018
The trader replied (on 22/11/2018)
Hi Karen We are so pleased you were happy with the result of our services. We always ensure our valued customers understand the process from start to finish and that includes the understanding of your new appliance and its controls. Should you need any assistance with our new boiler or controls during the winter months please do not hesitate to contact us Thanks Again From all the team at HEH
My review
Customer Service
Quality
Value
Excellent service.
Sheila, Cheshire11/09/2018
The trader replied (on 03/01/2019)
Good morning Sheila, Thankyou very much for your five star review. Warm regards all the team at HEH.
Great work
Customer Service
Quality
Value
Gareth capped the gas fire. Done to the agreed price with option to pay on visit or later through office bill. Heh UK Ltd stood out from others as Andy visited to assess work to be carried out free of charge. First impressions from from my initial phone call to the company & visits to the house were of a friendly & helpful company. I liked the ongoing communication with a 2 hour schedule text & a text when on way. Gareth was a very courteous, tidy worker.
Helena10/09/2018
The trader replied (on 19/09/2018)
Hi Helena Thank you for your kind review. HEH offer many services and we are so pleased you are happy with them. We do try to keep our customers updated before, during and after any job as it means so much to us that our valued customers are happy. We also try to keep up to date with the lasts technologies which allows us to keep our customers updated on arrival times. It was a pleasure carrying out work for you and thank you again for having us in your home. :) Warm Regards All the team at HEH
Great work ,courteous and as the title says efficient
Customer Service
Quality
Value
Dave and his mate worked brilliantly.taking out the old boiler and water tank a nd fitting the new one and then flushing out the whole system.All the rubbish was gone too. This is on a house that I have recently bought and have had several workmen in. These two were by far the best. THE perfect title for this company. HIGH EFFICIENCY HEATING
Robyn Forrester07/09/2018
Serviced boiler
Customer Service
Quality
Value
Dave did a good job. Very pleased. Would recommend the firm and would use them again.
Christine, Lancashire07/09/2018
The trader replied (on 03/01/2019)
Thankyou Christine for the kind review. We are pleased you were happy with Daves services on the day, if you do need us again in the future then please don't hesitate to contact us.
Prompt & professional
Customer Service
Quality
Value
I was very happy with the work done. HEH engineer, David Healicon, was very prompt and professional.
Eveline, Cheshire05/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Eveline. Thank you for taking the time to leave us a kind review. We hope that the work carried out has solved all issues. If you require any further assistance please do not hesitate to contact us :)
Very helpful
Customer Service
Quality
Value
Dave and Harry were very helpful, worked very hard and left no mess for me to clean up. Nothing was too much trouble for them.
Elsie, Lancashire29/08/2018
The trader replied (on 19/09/2018)
Good Afternoon Elsie Thank you for your kind review. Dave and Harry found it a pleasure to work in your home. We are pleased you are happy with the service you received. If you need any assistance with your boiler or controls during the winter months please do not hesitate to contact us. Thanks Again All the Team at HEH
Great , reliable work
Customer Service
Quality
Value
The engineers who visit are knowledgeable and courteous. Visits are punctual and have attended even in the worst weather. Would happily recommend and good value for money.
David S28/08/2018
The trader replied (on 19/09/2018)
Hi David Thanks for leaving us a great review. We do try to be as punctual as possible in all weather too. Should you need our services during the colder months please do not hesitate to contact us Thanks Again All the Team at HEH
Fast response to pensioner`s water leak
Customer Service
Quality
Value
Dad had water flooding his bathroom and it was starting to come through the kitchen ceiling when I called to check on him after work. We turned the water off and thought, what do we do next? It was Friday evening after 5:30 on a Bank Holiday weekend. Sharon had left the office, but she contacted Andy who was with us just after six. He made things safe for overnight and was back the next day to fix the overflowing toilet cistern. Now that is what you call fast reliable excellent service. He put the customer, my 83 year old Dad first, into and during a well deserved Bank Holiday weekend break! The fee was extremely reasonable too, thank you Andy.
Shelley26/08/2018
The trader replied (on 19/09/2018)
Hi Shelly, Thank You for your lovely review. We are so happy we could be of assistance to your dad. Andy, Sharron and the Team at HEH will always prioritise emergency's such as your dads, day or night including weekends and bank holidays. It means so much to us that you are happy with the service Andy provided and that he managed to fix the problem. If you or your family need any further assistance please do not hesitate to contact us Warm Regards Andy, Sharron and All the Team at HEH
Satisfied
Customer Service
Quality
Value
Checked the boiler and fixed it. Will be contacting you to organise a contract when I'm back off holiday. 100% satisfied.
Hermione, Lancashire25/08/2018
The trader replied (on 11/09/2018)
Hi Thank you for taking the time to leave us a review. We are so pleaded you are happy with our work. We hope you have a lovely holiday and we look forward to seeing you again in the future. Thanks Again All the team at HEH
Very satisfied
Customer Service
Quality
Value
I had a new boiler fitted. The work was done very efficiently and I was kept informed as this work progressed. The work was carried out to the agreed schedule and price and I am very satisfied.
Phyllis, Cheshire10/08/2018
The trader replied (on 11/09/2018)
Hi Phyllis Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with our work. If you ned any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Kind Regards Leanne
Very helpful
Customer Service
Quality
Value
The engineers arrived on time, after contacting me by phone to say they were on their way. All the work was carried out to a superb standard, with all information told when necessary, they were very helpful, hardworking and a pleasure to have them at my property. I would recommend the company, they telephoned to ask if the lads had turned up, how they were doing, and then a call at the end of the job.
Margaret, Lancashire09/08/2018
The trader replied (on 11/09/2018)
Good Morning Margaret Thank you for leaving us a kind review. It was an absolute pleasure working in your home. We like to keep our customers informed throughout any process of work we carry out and are so pleased you were happy with our services. If you require any assistance with you heating, controls or general heating enquiries during the winter months please give us a call. Thanks Again All the team at HEH
Prompt and professional
Customer Service
Quality
Value
Very professional company with excellent service provided by the workmen. I would highly recommend them to my family & friends.
Edith, Lancashire08/08/2018
The trader replied (on 23/08/2018)
Hi Edith, Thanks for taking the time to leave us a kind review. We are so pleased you would recommend our services to your family and friends. Thank you for having us. Kind Regards All the team at HEH
Provided a first rate service
Customer Service
Quality
Value
Fantastic service, very professional company, great customer delivery, worked to a high standard.
Alan, Lancashire03/08/2018
Excellent service with a smile
Customer Service
Quality
Value
A lot of thought, hard work & effort went into fixing a new styled radiator onto our living room wall. As we are all aware newer houses are not as durable, the wall had to be strengthened prior to the radiator being mounted. Well done to Andy & his guys. They even tidy up after themselves!! Would always recommend HEH.
Nicola, Cheshire03/08/2018
Very efficient
Customer Service
Quality
Value
Clean and tidy service on the work carried out. Would definitely recommend.
Marie, Lancashire01/08/2018
The trader replied (on 23/08/2018)
Hi Marie. Thank You for your review and for having us carry out work in your home. We are so pleases you are happy with our services Thanks Again From all the team at HEH
Excellent job!
Customer Service
Quality
Value
We have been dealing with HEH UK Ltd since 2014. From boiler service to radiator replacement, Andy and his team are extremely professional and helpful, we simply can’t praise them enough. They are always a pleasure to deal with. We would definitely recommend this company.
Mr & Mrs Barlow31/07/2018
The trader replied (on 13/08/2018)
Good Afternoon Mr and Mrs Barlow Thank you for continued valued custom and for taking the time to leave us a lovely review. It has been a pleasure working with you over the years and we look forward to seeing you again in the future should you need any assistance with your heating needs. Warmest of Regards All the team at HEH
Professional service
Customer Service
Quality
Value
Work carried out was a swap for combi to combi boiler. From start to finish service was exemplary, everything was shown in a clear step by step way. Any questions were answered promptly and in a knowledgeable clear way. Would recommend to others instantly.
S, Lancashire24/07/2018
The trader replied (on 13/08/2018)
Hi and Thank You for your kind review. If you have any questions regarding your new boiler and controls in the coming months please do not hesitate to contact us. We are always happy to help. Thank you for your valued custom :) Warm Regards The Team at HEH
Efficient set up
Customer Service
Quality
Value
An efficient and friendly set up from the initial telephone call to request a home visit for an estimate to the fixing of snags after the installation. These were done soon after the 3 day installation at a time convenient to me and with no quibble. Everyone was polite, considerate and willing to please.
Ruth, Cheshire11/07/2018
Excellent service, quick and reliable
Customer Service
Quality
Value
Had a new boiler and new shower fitted. Really helpful from the beginning, making sure we got what was just right for our house. Very tidy and had someone sent out really quickly everytime. Even when I gave the wrong shower measurements they were as helpful as ever making sure we got it sorted and ended up with the perfect shower and boiler for us!
janellis09/07/2018
The trader replied (on 13/08/2018)
Hi Jane We hope you are enjoying your new boiler and shower and we Thank You for taking the time to leave us a great review. HEH take great pride in making sure our customer are happy with the services we provide. Thank you for having us carry our work in your home. If you need any assistance with your new boiler or controls during the winter months or please do not hesitate to contact us. We are happy to help Warm Regards All the team at HEH
Excellent Service
Customer Service
Quality
Value
Received excellent service from the company when having my radiators changed. All the team was extremely polite and listened carefully to my requests. They carried out the work efficiently and to a high standard. I would highly recommend them and will be contacting them in the future should I require any further work.
Eveline06/07/2018
The trader replied (on 13/08/2018)
Hi Eveline Thank you for leaving us a kind review. Should you require any further assistance in the future you know where we are. Thank you for your valued custom From all the team at HEH
Excellent service
Customer Service
Quality
Value
We’ve just had two old boilers swapped to one combi. The work was carried out efficiently and conscientiously all in the same day including patching up the holes on the outside walls. Everything was very professional and we are extremely happy with our new boiler.
John Grantham05/07/2018
The trader replied (on 13/08/2018)
Hi John We are so pleased you are happy with our work. Nathan, Dave and George enjoyed working in your home and would not have been happy if anything was left unfinished. Thank you for having us and we hope you are enjoying your new boiler. If you need any assistance with your Worcester Wave Smart control over the winter months please do not hesitate to contact us. Thanks Again for your valued custom
Excellent work
Customer Service
Quality
Value
New boiler fitted without fuss. Installers did a great job, clean and efficient. Would recommend the company.
Penny, Lancashire02/07/2018
The trader replied (on 13/08/2018)
Hi Penny, Thank for taking the time to leave us a kind review. We hope you are enjoying the benefits of your new boiler. If you need any assistance with your Lyric control in the winter months please do not hesitate to contact us. Kind Regards The team at HEH
Perfect!
Customer Service
Quality
Value
Obviously very professional. Knew what he was doing. Polite, pleasant, very impressive. Will definitely re-book in 12 months.
Malcolm, Lancashire15/06/2018
The trader replied (on 06/07/2018)
Hi Malcolm Thank You for taking the time to leave us a kind review. We look forward to seeing you again in the future :) From all the team at HEH
Job well done
Customer Service
Quality
Value
Very professional company Gave fully explained quote Fitter arrived on time did exellent job Very clean neat installation of new boiler Cant praise them enough and aftersales to match Well don HEH Would recomend to anyone Many thanks
M j w 08/06/2018
The trader replied (on 21/06/2018)
Thank You for allowing us to carry out work in your home and leaving us a very kind review. HEH like to know our customers understand the work process we carry out and we pride our self on our customer care before, during and after any job. We are so please you are happy with our services. We look forward to working with you in the future taking care of your gas/ heating needs. Thanks Again All the Team at HEH
Professional and helpful service.
Customer Service
Quality
Value
I had an issue with my shower running cold occasionally, it would never happen when Andy or one of his men called, but they would always follow up my call. They were ever so patient with me, they found and fixed the issue. I know I can always rely on HEH, they will always come and call if I ring with a problem or just to get my boiler & heating serviced, which they do annually.
Susan, Cheshire08/06/2018
Excellent Professional Service
Customer Service
Quality
Value
Recently had a boiler fitted by this company. Excellent service, two engineers came on time and fitted boiler efficiently and with no mess. Cleaned up after their work and were very pleasant. Would most definitely recommend this company to anyone. Great job.
Eve G02/06/2018
The trader replied (on 06/07/2018)
Good Morning Eve, Thank you for our great review. We are so pleased you are happy with the service our engineers and us as a company provide. Thank you for having us carry out the works in your home and we look forward to seeing you again in the future for your annual boiler services. Warm Regards The Team at HEH
Brilliant job
Customer Service
Quality
Value
Arrived when he said he would was very polite and listened, sorted out the problem very pleased would recommend.
Wendy, Cheshire01/06/2018
The trader replied (on 06/07/2018)
Hi Wendy Thanks for leaving us a great review. Problem solving is what we do. We are so happy you are pleased with our work. If you need any further assistance please do not hesitate to contact us Warm Regards All the team at HEH
Brilliant job
Customer Service
Quality
Value
New boiler and radiators. Excellent workmanship. No mess. Would recommend HEH UK Ltd.
Beverley, Lancashire29/05/2018
Reliable & professional
Customer Service
Quality
Value
Most efficient. Arrived on time and worked without a break. Polite and cleaned up after job was finished. New boiler is an absolute joy and so easy to operate.
Nora, Lancashire12/05/2018
Very professional
Customer Service
Quality
Value
They were prompt, professional and worked to a high standard.
John, Cheshire05/05/2018
Excellent job, very neat
Customer Service
Quality
Value
Two very pleasant young men. Worked well and kept everything clean and tidy. I would recommend this company.
Kerry, Derbyshire03/05/2018
Highly Recommend
Customer Service
Quality
Value
Very good service, quick and efficient. Really pleased with the work carried out.
Matthew, Cheshire03/05/2018
The trader replied (on 11/06/2018)
Hi Matthew We are really happy you are pleased with our work and thankyou for allowing us to offer our services to you. Warm Regards The Team at HEH
My review
Customer Service
Quality
Value
Prompt and professional.
Which? Trusted Traders Consumer01/05/2018
The trader replied (on 11/06/2018)
Dear Valued Customer Thank you for your review from all the team at HEH :)
Fabulous new fire
Customer Service
Quality
Value
Except for having a lovely new Valor Gas Fire, there was no trace anyone had fitted it. Also an old gas fire was taken out in another room & the gas pipe was safely sealed off, after taking up 2 floorboards & putting everything back, very tidy workmen both called Dave. Have used HEH before and cannot fault workmanship, tidiness and knowledge. Well done lads.
Geoffrey, Lancashire26/04/2018
The trader replied (on 11/06/2018)
Hi Geoffery Thank you for taking the time to leave us a great review. Dave and Dave enjoyed working in your home and are pleased you are happy with their services. Thanks Again From all the Team at HEH
Simply the best
Customer Service
Quality
Value
A family business that takes pride in their work. Every customer is highly valued and their needs are dealt with promptly. HEH are always ready to help in the only way they know. Highly recommend for the aftercare service you receive.
Nigel, Cheshire19/04/2018
The trader replied (on 11/06/2018)
Nigel, What a kind review. We are so pleased that our valued customers recognise what we aim to be. HEH are proud of what we do and love working for people such as yourself. For assistance in the future, You know where we are :)
Excellent job
Customer Service
Quality
Value
Top quality efficient service, professionally carried out by class operatives.
P, Cheshire18/04/2018
The trader replied (on 11/06/2018)
Hi Thanks fir your kind review from all the team at HEH :)
Excellent job
Customer Service
Quality
Value
High efficiency team, were very professional, experienced, polite and very tidy. You would not be disappointed with their service.
Elizebeth, Lancashire18/04/2018
Excellent job.
Customer Service
Quality
Value
Have used HEH (UK) Ltd before, was excellent then and excellent again now. Will use them again for any future jobs. Well done HEH (UK) Ltd.
Frederick, Cheshire16/04/2018
The trader replied (on 11/06/2018)
Fredrick, It means a lot to us that you have continued to use our services. We look forward to seeing you again on the future should you need any further assistance. Thank You From all the team at HEH
Highly Efficient & Prompt
Customer Service
Quality
Value
1st class job, would highly recommend, clean and efficient service.
Marjorie, Cheshire14/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire12/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire12/04/2018
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire10/04/2018
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire10/04/2018
The trader replied (on 05/06/2018)
Hi Dianne Thanks for taking the time to leave us a great review. Your recommendation means a lot to us. For any further assistance please get in touch :)
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire09/04/2018
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire09/04/2018
The trader replied (on 02/05/2018)
Thank You Anthony for your great review. We are so pleased you are happy with our services and punctuality. For any further assistance please get in touch. :)
Efficient, clean installation
Customer Service
Quality
Value
On March 13th HEH repaced our boiler and thermostat with a WAVE system. On his initial visit, Richard Perrins advised us on the best system for our needs, and explained the technical side in language that we could understand which was a great help. We agreed to have the new system fitted, and the "text alert" system was a great help in letting us know when the team would arrive. The actual fitting by Nathan Davis and his team was clean and efficient, with a minimum of mess and disruption and what mess there was was cleared up as the job progressed. The fitters were cheerful and polite throughout, and kept us informed about the progress of the job and answered any questions we had. Richard Perrins gave us a good after-sales explanation of how the WAVE system works, and nothing has been too much trouble. I would recommend this company to anyone needing a boiler installation. Excellent.
Robert Paul White28/03/2018
The trader replied (on 10/04/2018)
Hi Robert. Thank you for taking the time to leave us such a great review. It is important to us that our cutomers understand the process from start to finish and we pride ourself on the customer care we offer so to know you are happy means a lot. If you need any further assistance with your new Worcestre Wave or any aspect of your new heating system please do not hesitate to conatct us. Warm Regards All the team at HEH
Prompt, professional, tidy
Customer Service
Quality
Value
Cannot fault.
John, Lancashire28/03/2018
The trader replied (on 10/04/2018)
Thanks John for the Team at HEH
A smashing company to deal with.
Customer Service
Quality
Value
I recently booked HEH to service boilers at my house and my daughter's house. They are a lovely company to do business with: efficient, courteous and helpful. During the extremely cold weather at the beginning of March, one of the boilers failed. The lady on the phone tried to help me fix the problem myself (frozen condensate pipe), but the boiler still wouldn't fire up. They fitted me in to their schedule, and sent an engineer in the evening. He sorted it out quickly and the firm only charged me £30. Great service. Needless to say, I'll be using them again in the future. S. Hartley, Rossendale, 21/3/18
S Hartley21/03/2018
The trader replied (on 10/04/2018)
Hi Mr Hartley Thanks for leaving us a kind review. It was a pleasure to work with you and we are so pleased you were happy with our services. If you require any assistance in the future please do not hesitate to contact us Kind Regards All the team at HEH
Friendly, prompt efficient
Customer Service
Quality
Value
Andy Baxter came as soon as possible when my boiler outlet was frozen. He was very pleasant & patient even though they were extremely over worked. I've had my boiler 8 years & would recommend the firm to anyone.
Dorothy, Lancashire19/03/2018
The trader replied (on 10/04/2018)
Thank you for leaving us great feedback Dorothy. We will always do our best to attend to all of our valued customers. Thank Again The team at HEH
Excellent service
Customer Service
Quality
Value
High Efficiency Heating installed my boiler about 1 year ago.This cold winter my boiler failed.I contacted HEH and within a few minutes the engineer came and resolved the problem. My heating was back to normal. I am very grateful to this company. Excellent service.They are very reliable and trustworthy. Later this week Andy Baxter came back to adjust my condensing pipe. Many thanks to them. I have no worries with my boiler now .I recommend this company to everybody. Olga Flemington 14/03/2018
Fleming1914/03/2018
The trader replied (on 10/04/2018)
Hi Mrs Flemington Thank you for taking the time to leave us a kind review. Its always a pleasure to carry out work for our valued customers. If you need any assistance in the future please do not hesitate to contact us. Warm Regards The Team at HEH
Professional and friendly
Customer Service
Quality
Value
Gareth serviced my boiler. He texted to let me know he was on his way and worked in a friendly yet professional manner, providing good advice. I'll definitely use HEH again!
Elizabeth, Lancashire12/03/2018
The trader replied (on 10/04/2018)
Thank You for your kind review Elizabeth. It means alot :) Warmest Regards The HEH Team
Extremely Reliable
Customer Service
Quality
Value
I have used the service of H.E.H for 32 years for all my Gas, heating and appliances. Their communication and reliability & consistently excellent.
Margaret, Cheshire12/03/2018
The trader replied (on 10/04/2018)
Hi Margaret. Than You for your valued custom over the years. It has been our pleasure to help you with your heating enquires and we look forward to working with you in the future. Warm Regards The HEH Team
Premier professionals
Customer Service
Quality
Value
Contacted H.E.H to replace my old combi boiler I went ahead with the install after Richard had been around and given me advice and a quote for the work involved, - without any sales pressure! Dylan and George, cheerful lads, did the install, great job done. Left the house tidier than when they arrived!
Keith, Lancashire10/03/2018
The trader replied (on 10/04/2018)
Thank You for your kind review Keith. We are so pleased you were happy with our service. Kind Regards The HEH Team
Excellent
Customer Service
Quality
Value
Excellent - most impressed - will certainly use them again.
Which? Trusted Traders Consumer07/03/2018
The trader replied (on 04/04/2018)
Thank You for your kind review from all the team at HEH :)
Boiler Breakdown
Customer Service
Quality
Value
H Efficiency H second to none! super fast service, very polite engineer, could not help enough! Would recommended to anyone and already have! Thanks for the Service...
Mr Fletcher06/03/2018
The trader replied (on 07/03/2018)
Hi Mr Fletcher, Thank you for your review. From everyone hear at HEH
Brilliant job
Customer Service
Quality
Value
I received excellent service the engineer arrived promptly had the boiler up and running in no time and the cost was very reasonable. The engineer was great friendly polite and helpful.
Linda, Cheshire03/03/2018
Fast ,cheap call out, friendly staff
Customer Service
Quality
Value
I woke up to no boiler and the weather being -4c and 8 inches of snow, with 2 small children at home. Within 2 hours two friendly and polite staff attended my home and within minutes fixed my boiler. I would definitely recommend this company in the future. I can’t thank them enough.
Sarah198801/03/2018
Brilliant wont use anyone else
Customer Service
Quality
Value
HEH installed our boiler nearly 9 years ago, I never use anyone else & wish they had done our previous boiler installation. We always get a prompt reliable & friendly service. They keep you well informed, let you know when the engineer is on his way. I would & have recommended HEH to friends, family & neighbours Thank you everyone at HEH
Cath & David Wilde01/03/2018
The trader replied (on 07/03/2018)
Cath & David Wilde, Thank you for your review x
Boiler service
Customer Service
Quality
Value
First service on a new boiler by a very pleasant engineer, Gareth. Offered plenty of advice & information on the boiler. Highly recommended.
Stephen, Cheshire28/02/2018
They came,they saw,they conquered.
Customer Service
Quality
Value
Richard came to my house very polite, this is the system you need for this house.Dylan and Harry came and removed the old system and in went the new,and what a cracking job they both did a different house altogether now nice and warm. Cheers everyone at HEH(UK)LTD.
David Saville27/02/2018
The trader replied (on 07/03/2018)
Mr Saville, Thank you for your review, We are delighted that you were happy with our service from start to finish.
Outstanding
Customer Service
Quality
Value
Service was outstanding from start to finish. Dylan listened to everything we were worried about and then purposefully ensured we were 110% satisfied once complete.
Dean, Lancashire26/02/2018
The trader replied (on 04/04/2018)
Hi Dean, Thanks for taking the time to leave us a great review. We always like to ensure our customers a 100% happy. If you require any further assistance please do not hesitate to contact us. Thanks Again from all the team at HEH
Great service
Customer Service
Quality
Value
Thanks to all at Heh,We are very pleased with the work carried out and if we need any work done in the future you would be the first to call .
Pauline 23/02/2018
The trader replied (on 07/03/2018)
Pauline, thank you so much for your review xx
Fast And Friendly Service
Customer Service
Quality
Value
We've always had brilliant service from HEH and whether it's a big job, we had our boiler replaced last year, or a smallish job, rerouting of a pipe last month, the high standard is always maintained. The guys who come to do the job are friendly, efficient and respectful. I always feel confident they will do a top job and so far I've never been disappointed. As well as this, the ladies in the office are friendly and well informed and always keep us up to date regarding the arrival of the engineers.
Roy and Lorraine Howarth19/02/2018
The trader replied (on 07/03/2018)
Hi Roy and Lorraine, thanks you for your review, from everyone at HEH.
Very professional
Customer Service
Quality
Value
David serviced my boiler, two gas fires & a gas hob. He was clean & thorough doing the work. I felt he gave an excellent service and have already told a neighbour how satisfied I was with his work. You could tell he loved his job.
Geoffrey, Lancashire19/02/2018
The trader replied (on 07/03/2018)
Thank you for your kind words, HEH are glad to hear you were happy with the service .
My review
Customer Service
Quality
Value
Excellent.
Anthony, Cheshire16/02/2018
The trader replied (on 06/03/2018)
Hi Anthony Thank you for your review :)
Quality, reliable work.
Customer Service
Quality
Value
I have used HEH for the past 10 years for all my plumbing, heating and gas needs. I have never been disappointed with the service or work which they provide. They offer a text alert service which means you know when your engineer visit is booked for and even when the engineer is on their way to your house. Great company, I'd have no hesitation in recommending.
Paul W04/02/2018
The trader replied (on 06/02/2018)
Hi Paul Thank you for your custom over the years. It is a pleasure to carry out our services to you. We appreciate you leaving us a kind review also. We always strive to keep up with the latest technology to provide our customers with as much information as possible, so to know we are getting it right is great to hear. We look forward to taking care of you in the future. Thank Again :) Warm Regards All the Team at HEH
Very good & efficient job
Customer Service
Quality
Value
Everything done with care and consideration - really efficient job - would definitely recommend.
Susan, Lancashire01/02/2018
Prompt and professional
Customer Service
Quality
Value
Engineer arrived on time. Explained what had been done. Advised on future use of equipment.
Roy, Lancashire31/01/2018
Prompt, professional & well-priced
Customer Service
Quality
Value
After 9 days without c. heating HEH solved our problems in 48 hours. Excellent!
Roger, Lancashire26/01/2018
Excellent work and service.
Customer Service
Quality
Value
Just had my central heating and gas fire serviced, the engineer that came was first class. Would recommend the company to anyone.
Anthony 14/01/2018
The trader replied (on 06/02/2018)
Hi Anthony Thank You for your kind review. We pride our self on the services we offer and are pleased you were happy with the work. Kind Regards The HEH Team
Fantastic service
Customer Service
Quality
Value
Unfortunately, my boiler gave way bang in the middle of my final exams at university. After going through a bit of an ordeal with another repair man, I was relieved to come across HEH UK's number. The customer service was phenomenal and the staff were so lovely. I called about 3 times with different questions and the staff were incredibly patient and addressed all my concerns. David, the gentleman who came to repair my boiler, was prompt, courteous, and was able to repair the boiler then and there. I cannot thank your team and company enough for all your help. I thoroughly recommend your team and will only be using your services from here on. Thank you again!
Kavita11/01/2018
The trader replied (on 05/02/2018)
Hi Kavita Thank you so much for your kind review. We are really pleased you are happy with our services. If you need any further assistance please do not hesitate to contact us. We are always happy to help. :) Thanks Again The HEH Team
Competent & reliable
Customer Service
Quality
Value
I was most impressed with the high levels of service I received from this company which incorporated detailed survey, comprehensive proposals and pricing structure, excellent standard of installation and comprehensive testing & commissioning procedures. The skills & technical expertise of the whole team is commendable and the project was completed on time and on cost. I have no hesitation is recommending HEH UK Ltd.
Stewart, Lancashire08/01/2018
The trader replied (on 05/02/2018)
Hi Stewart. Thank you very much for your kind review. It was an absolute pleasure working for you. The HEH team work hard to ensure our customers are 100% happy before, during and after the work we carry out. If you need any further assistance with your new installation please do not hesitate to contact us. Warm Regards All the team at HEH
Excellent- no issues at all.
Customer Service
Quality
Value
This company was recommended to me by the former owner of my home. I decided to have my boiler replaced and have the old water tank (immersion?) taken out. I received a visit from Andy who explained everything and the plumber and apprentice who did the job (it was quite a task at 3 days) were great. Very pleased, definitely going to carry on using this company.
Jennifer Donnellan07/01/2018
The trader replied (on 05/02/2018)
Hi Jennifer. Thank you for your review. Its so lovely to know you were recommended to us from the former homeowner who we enjoyed working with. We look forward to taking care of your heating needs in the future and are happy you are pleased with your installation. If you need any assistance with your new boiler please do not hesitate to contact us Kind Regards The HEH Team
New Worcester Bosch boiler
Customer Service
Quality
Value
HEH have recently filed a new boiler at my property, I Initially dealt with Andrew Baxter for the quotation who simplified Information so I was able to understand exactly what was required. The quotated cost was exactly what I paid and the work was completed to a very high standard, leaving the property clean and tidy. I would definitely have no doubts about using this company in the future and recommending to anybody requiring heating and plumbing services.
Peter Walsh06/01/2018
The trader replied (on 05/02/2018)
Hi Peter Thank You for taking the time to leave us a review. Andy and the team would not have ben happy had you not understood the installation process. We are pleased you are happy with the works carried out and our engineers pride themselves on keeping the job neat and tidy. If you require any assistance with your new boiler, system or controls please do not hesitate to contact us. Warm Regards The HEH Team
Fantastic - Went That Extra Mile
Customer Service
Quality
Value
Due to weather conditions we did not expect the engineer to come. He arrived, very friendly said he would have us all warm & toastie again. Went above & beyond what we expected.
Pauline, Cheshire03/01/2018
Excellent job
Customer Service
Quality
Value
Nice friendly engineer, very pleasant. Did an excellent job, no mess. Would highly recommend you now even though we hadn't heard of you before.
Michael, Cheshire02/01/2018
The trader replied (on 05/02/2018)
Hi Michael Thank you for your kind review. Our engineers love what they do. If you need any other assistance please do not hesitate to contact us :)
Excellent job, would recommend
Customer Service
Quality
Value
Excellent job, would recommend.
Which? Trusted Traders Consumer05/12/2017
The trader replied (on 21/12/2017)
Thank You for your kind review. From all the team at HEH
Brilliant job
Customer Service
Quality
Value
Fast efficient service very impressed. No hesitation in recommending to anyone.
Derek, Lancashire05/12/2017
The trader replied (on 05/02/2018)
Hi Derek Thanks for taking the time to leave us a great review. We are so happy you are impressed with our work. We pride ourselves on the services we offer. Kind Regards The Team at HEH
Excellent
Customer Service
Quality
Value
Fitters were prompt and very polite, very professional. Service from quote to fitting was excellent. I will most definitely use them again and happy to recommend to family and friends.
June, Lancashire23/11/2017
The trader replied (on 06/02/2018)
Hi June Thank you for having us carry out your gas works & Thank you for your kind review. We are really pleased you were happy with our services. If you ever need us in the future you know where we are :) Kindest Regards The HEH Team x
Brilliant job
Customer Service
Quality
Value
Wanting a old gas fire replacing. The engineer was prompt and spotless he worked hard to find us a replacement as the fire was very old. Many thanks for good workmanship and hard work. Very rare to find these days.
John, Lancashire22/11/2017
The trader replied (on 21/12/2017)
Hi John Thanks for leaving us a kind review. We do our best to ensure our customers happy. We hope you are happy with your new fire. Have a lovely Christmas. If you any assistance with any of your heating needs in the new year please do not hesitate to contact us :)
Courteous and professional service
Customer Service
Quality
Value
I was looking for a local company to service my elderly mother's boiler. From the outset High Efficiency Heating UK gave us excellent service. Every stage of the service was explained and they gave excellent advice and value for money. I have no hesitation in recommending them 100%!
Janet, Cheshire13/11/2017
The trader replied (on 06/02/2018)
Hi Janet Thank You for your custom & we hope your Mother is happy too. we are pleased you were happy with our services and we are greatful for your kind review. If you need us in the futiure you know where we are. Warm Reagrds The HEH Team
Brilliant job
Customer Service
Quality
Value
Workmanship is first class, trustworthy men. Left central heating clean and tidy. Highly recommended.
Frederick, Lancashire08/11/2017
The trader replied (on 22/11/2017)
Hi Fredrick Thanks for taking the time to leave us a kind review. We are thrilled you are happy with you your central heating. If you need any assistance over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Prompt and Professional
Customer Service
Quality
Value
Engineer was polite, prompt and professional. Very helpful, able to answer all my questions. Also did a brilliant job.
Which? Trusted Traders Consumer07/11/2017
The trader replied (on 22/11/2017)
Hi Thank You for your Kind Review. HEH are always happy to help :) Warm Regards The heh Team
Excellent workmanship
Customer Service
Quality
Value
HEH fitted our boiler over 10 years ago and have been available when required as the boiler has aged and required some repairs. I have recently had a gas fire installed by HEH. I received a text on the day of the appointment to confirm that name of the engineer and that he was on his way. Dave Taylor was professional and his knowledge was excellent. Thank you for your continued service HEH - always reliable and efficient.
Payan123401/11/2017
The trader replied (on 22/11/2017)
Hi Payan Thank You for your review. You very welcome for the service we offer. I will pass on your kind words to our engineer Dave. We hope you are enjoying your new fire. If you require any assistance over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Fantastic service
Customer Service
Quality
Value
Booked at short notice to have a hob disconnected from the gas to make way for an induction one. Andy did a fabulous job, explained everything and fully tested everything.
Angel Rubio Martinez01/11/2017
The trader replied (on 22/11/2017)
Hi Angel Thanks for your kind review. Warm Regards All The Team at HEH
Hot Engineers
Customer Service
Quality
Value
Highly efficient engineers, knowledgeable in their trade. Clean and tidy workers on site and always punctual at start of project. Helpful in explaining operating systems. Highly recommended.
Peter, Lancashire30/10/2017
The trader replied (on 22/11/2017)
Hi Peter Our engineers are Hot ;) Andy, Nathen & George thoroughly enjoyed working for you. We enjoy taking the time to get to know our customers and the engineers are always happy to explain the new heating system and controls. If you require any assistance through the winter months with your new boiler please do not hesitate to contact us. Warm Regards The HEH Team
My review
Customer Service
Quality
Value
Very efficient and punctual.
Neil, Lancashire30/10/2017
The trader replied (on 22/11/2017)
Hi Neil Thanks for you review. Efficient is our middle name. ;) Kind Regards All the Team at HEH
Excellent service
Customer Service
Quality
Value
Can recommend this company.
Which? Trusted Traders Consumer26/10/2017
The trader replied (on 22/11/2017)
Thank You for you kind review :)
My review
Customer Service
Quality
Value
Excellent job.
Rodney, Cheshire18/10/2017
The trader replied (on 22/11/2017)
Hi Rodney Thank You for your kind review Warm Regards From all of us at HEH
Brilliant job
Customer Service
Quality
Value
I have the boiler and gas fire checked by them. Staff are pleasant, courteous, and keen to get things right. They are the best plumbers I have ever met and can highly recommend.
Hannah Stemp16/10/2017
Professional and courteous service
Customer Service
Quality
Value
Always very happy with the service provided by HEH. They got my central heating system about 3 years ago, and have serviced annually ever since. Always on time and get the job done quickly and professionally and are very tidy in the process. Gareth from HEH has been the past 2 times to service - he has been excellent and is a credit to the company. Very impressed - I Will continue to use this exceptional company.
Ben, Lancashire06/10/2017
The trader replied (on 22/11/2017)
Hi Ben Thanks for your great review. I will pass on your kind words to Gareth. HEH pride ourselves on the services we provide and to know we are continuing to make our valued customer happy year after year fills us with joy. If you require any assistance with your heating over the winter months please do not hesitate to contact us & we look forward to seeing you next year for your annual boiler service ;) Warm Regards The HEH Team
See below
Customer Service
Quality
Value
Excellent All Round
Which? Trusted Traders Consumer06/10/2017
The trader replied (on 22/11/2017)
Thank You for your kind review Warm Regards The HEH Team
Excellent
Customer Service
Quality
Value
From them coming out to see the old boiler, giving me a quote. People fitting the boiler the company planning to see if everything was ok. Excellent I would recommend.
Sharon, Cheshire05/10/2017
The trader replied (on 22/11/2017)
Hello Sharon and Thank you for taking time to leave us a review. We are so pleased you are happy with your installation by Ross and George. They really enjoyed working for you. If you need any assistance with your boiler or Wave over the winter months please do not hesitate to contact us and we will be happy to help. Kindest Regards The HEH Team
Professional, efficient, resourceful, cheerful
Customer Service
Quality
Value
We had a complete new central heating system: boiler, radiators and all pipework. The new system is wonderful - HEH advice was spot on! Every room in the house was affected, and we feared great disruption. However, the work was efficient and clean, with all the staff taking a pride in a good job. Floorboards were replaced better than they were found; bathroom fittings which had to be moved were re-fitted better than before too. We had expected to have to replace carpets and flooring, after such a big job, but this is not necessary. We are very pleased and recommend HEH wholeheartedly. Pete and Ruth, Stockport September 2017
Pete and Ruth29/09/2017
The trader replied (on 22/11/2017)
Good Morning Pete and Ruth. Thank You for your great review! Your Install was a big project that Dylan, Barry & George thoroughly enjoyed. We take great pride in all of our work and customer service so we are thrilled you are happy with your installation. If you require any advise over the winter months please do not hesitate to contact us. We look forward to seeing you again next year for your annual boiler service. Thanks Again from the team at HEH
Brilliant job
Customer Service
Quality
Value
From start to finish really good work from James and Adam. At the end James explained clearly how the system worked between the boiler and the room thermostat. No mess to clear up afterwards. Have never had such good hot water for years. Good customer service. Have no hesitation in recommending.
David, Cheshire29/09/2017
The trader replied (on 14/11/2017)
Hi David It is important to us that our customers understand their new system and how it works. We are please that you are happy with our customer service as this is what we pride ourselves on. If you need any assistance during the winter months with your boiler or controls please do not hesitate to contact us. We look forward to seeing you again next year for your first annual boiler service.
Ross & Barry
Customer Service
Quality
Value
Excellent Job carried out by two competent tradesmen.
Philip, Cheshire29/09/2017
The trader replied (on 13/11/2017)
Hi Philip. Thanks for you kind review. :)
Great service, price and products
Customer Service
Quality
Value
Andy, Sharon, Richard, Barry & Gary, we're all great from start to finish. Andy Baxter was recommended by a friend and I'm glad to say I'm glad they did my new boiler and radiators throughout. I even added the wave controller after the quote and this was fitted and explained by Richard within the days required to do the job. In my opinion attention to customer service skills is a must and I would give the 100% rating from Sharon in the office to Andy overseeing the job. I'm so happy so far with my boiler and hope it saves me money on gas over the winter. The lads Barry and Gary were clean and efficient explaining as they went through bits of the job, taking away any rubbish, old radiators and boiler etc with them. It was nice to see them cover the carpets so they also didn't get dirty as they were coming in and out. I would not hesitate to recommend this company at all, excellent job throughout, fast, clean, friendly and efficient, and a great back up service too. What more can you ask! Thanks, Ray (Stalybridge, 31/08/2017)
Ray Shawcross26/09/2017
The trader replied (on 24/10/2017)
Hi Mr Shawcross, Thank You for your kind words. It really is a team effort when it comes to making sure our customers are happy with our work. From the office staff to the engineers we thank you for being a valued customer. We look forward to working with you in the future for you annual boiler services and any other heating needs. Thanks again :)
Fast effective service
Customer Service
Quality
Value
Prompt, on time. Have been having my boiler serviced with them since they installed the boiler eleven years ago. Fast efficient service. Would definitely recommend and have done to my family.
Ernest, Cheshire12/09/2017
The trader replied (on 09/10/2017)
Hi Ernest, It gives us great pride to know we haven looking after you for so long. Thank You for your valued custom and thank you for your recommendations. We look forward to seeing you again in the future. :)
Pleasant Workmen
Customer Service
Quality
Value
Pleasant, efficient workmen. Pleased with finished job.
Sean, Lancashire08/09/2017
The trader replied (on 09/10/2017)
Thank You for your kind Review Sean. We are happy your are pleased with our work :)
Professional and friendly service
Customer Service
Quality
Value
Advice and assistance prior to the installation. On installation and servicing since then, the representative / engineers thorough and professional.
Angela, Lancashire04/09/2017
The trader replied (on 09/10/2017)
Hi Angela. Thank You for your review. It makes it easy for us to offer a friendly service with customers like yourself to work for. Should you need any assistance in the future please do not hesitate to contact us.
Very good job excellent
Customer Service
Quality
Value
I've dealt with this company many times, very professional on time, always clean up when job finished. Would recommend them to anyone. Excellent company.
Pauline, Lancashire01/09/2017
The trader replied (on 09/10/2017)
Hi Pauline. Thank you for your kind review. It makes us proud to know that our valued customers come back to us for their gas/ heating needs.
Very efficient job well done
Customer Service
Quality
Value
The plumber Dave & his apprentice Adam were very efficient, polite & well mannered, nothing was too much trouble. I would certainly use this firm again.
Lilian, Cheshire31/08/2017
The trader replied (on 28/09/2017)
Hi Lillian, Thank You for your review. Dave and Adam were more than happy to help. We have passed on your kind words to them. :)
Reliable, Speedy, Efficient
Customer Service
Quality
Value
Good service from booking to completion of the job. Knowledgeable engineer, arrived on time stated. Completed job to a very high standard. Will recommend this company to friends and family.
Tony, Cheshire31/08/2017
The trader replied (on 28/09/2017)
Hi Tony, Thank You for taking the time to leave us a review. We are delighted you were happy with our service. Should you need any assistance in the future please don't hesitate to contact us.
Very impressed
Customer Service
Quality
Value
I was very impressed with the service I received, will certainly use them again.
Mary, Lancashire29/08/2017
The trader replied (on 22/09/2017)
Mary we are really happy you are impressed with our service. Should you need anything else you know where we are. Always happy to help :)
Friendly Service
Customer Service
Quality
Value
Engineers here on time, polite and friendly, no issues.
David, Lancashire24/08/2017
The trader replied (on 06/09/2017)
Thank You for your review David. We pride our self on our friendly service. If you need any further assistance please don't hesitate to contact us.
Brilliant job
Customer Service
Quality
Value
Couldn't fault this workman Gareth. Good job and a very pleasant attitude.
William, Lancashire23/08/2017
The trader replied (on 06/09/2017)
Hi William, Your kind review has been passed on the Gareth who is always pleasant and a great member of the HEH team. Thank You :)
Highly recommended
Customer Service
Quality
Value
Highly recommended, arrived on time and finished on time.
Donald, Lancashire21/08/2017
The trader replied (on 06/09/2017)
Thank You Donald for your kind review. We do our best to stick to time schedules. :)
Prompt efficient service
Customer Service
Quality
Value
The engineers arrived early morning as promised and completed the job by mid afternoon. They were efficient explaining to us what they were about. The day after the boiler was fitted the room thermostat needed "tweaking" and again the engineer visited as promised. All together from quotation to fitting a very satisfactory job.
Barrie, Cheshire17/08/2017
The trader replied (on 06/09/2017)
Hi Barrie, Thank You for your review. We are thrilled you are satisfied with our work. Baz was more than happy to call back the day after and go through the controls. We look forward to seeing you in the future for your annual boiler services. Should you require any further assistance please do not hesitate to contact us. :)
Excellent Job
Customer Service
Quality
Value
I am very pleased with the work carried out, right throughout the process. Initial discussions, thorough explanation and advice, very professional workmanship and high quality work altogether. I fully recommend HEH without any reservations.
Nigel, Cheshire15/08/2017
Prompt & professional
Customer Service
Quality
Value
Have used HEH for several years and always find them reliable and value for money.
John, Cheshire14/08/2017
Fast and Efficient
Customer Service
Quality
Value
I had my shower installed today by HEHUK. Great job, very pleased, would definitely use again and recommend this company to friends and family. Thank you Andy. Christine.
christine08/08/2017
The trader replied (on 21/08/2017)
Hi Christine. We are happy you are please with your new shower and we look forward to working with you in the future should you require any of our services. Thank You for your review. :)
Excellent Work, Aftercare Brilliant
Customer Service
Quality
Value
Would not hesitate to recommend the firm, 5 Star service on all levels provided by 5 Star People. Thanks again Andy, Dylan and Kyle
Barry Collins06/08/2017
The trader replied (on 09/08/2017)
Hi Barry and thanks for your 5 star review. HEH love to look after our valued customers before, during and after the works been carried out. If you require our services in the future please don't hesitate to contact us :)
Prompt & professional
Customer Service
Quality
Value
Annual boiler service done as part of maintenance agreement. Arrived on time, very clean and professional job. Even advised some work not required.
David, Lancashire03/08/2017
Excellent
Customer Service
Quality
Value
Service from start to finish excellent - All staff helpful and friendly - extremely clean and tidy workmen - I would highly recommend HEH thank you.
John, Lancashire31/07/2017
Utterly professional from start to finish.
Customer Service
Quality
Value
From the first site visit (where I received excellent advice) nothing was too much trouble for them. They had to work around a tricky schedule, but they were great. The engineer came around 2 days after the visit to ensure that we were happy, we would be more than happy to recommend them.
Which? Trusted Traders Consumer31/07/2017
The trader replied (on 09/08/2017)
Thank You for your kind review. We thoroughly appreciate your corporation with the tricky schedule and are really pleased you are happy with the works carried out. HEH take pride in ensuring our customers are completely satisfied. Thanks Again :)
Brilliant.
Customer Service
Quality
Value
A first class service from start to finish, explaining everything that was being done, and going over how it all operates, very clean, tidy engineer, would highly recommend this company. Very pleased indeed.
Tracey, Lancashire29/07/2017
Very satisfactory
Customer Service
Quality
Value
Was recommended to "High Efficiency Heating" by a friend. I was very impressed by their service both in the office conversations and by the workmen when they came. Two excellent workers in two different occasions - took all steps to leave everything clean and tidy. Would definitely use them again.
Margaret, Lancashire20/07/2017
The trader replied (on 09/08/2017)
Hi Margaret. Thank you for your kind words. As HEH is a family run business it means a lot to us to know that our valued customers are satisfied with our work from the office to the engineers attending your home. Should you need our services in the future please do not hesitate to contact us. :)
Excellent work
Customer Service
Quality