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Endorsed by Which? Trusted Traders

High Efficiency Heating UK Ltd

Profile thumb heh logo resized
5.0

626 Reviews

Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
626 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Service
Customer Service
Quality
Value
I have been with this company for a while and can honestly say that they have always been excellent. The latest job was the annual service, they contacted me to say it was due and arrange a time and date suitable for me. On the day, they contacted me with the time they were arriving (no waiting in all day) came on time did the service,the chap was polite cleaned up and assured me as to what had been done and that everything was fine. I cannot fault H-E-H.
Clifford in Greater Manchester Posted on 19/05/2022 , work completed 10/05/2022
Brilliant job, great service
Customer Service
Quality
Value
Could not get much better. Online quote gave a good indicator of the price. Survey engineer came on time and was great at explaining options and what was required. Installation engineer was brilliant, on time, helpful, no mess and works a treat Prices were not significantly above above average but the service on the whole thing from start to finish was outstanding !
Customer in Derbyshire Posted on 15/05/2022 , work completed 05/05/2022
The trader replied (on 19/05/2022)
Good Morning Thank you for taking the time to leave us a great review. We are so pleased that you were happy with the the service you received from the initial enquiry to the competed works including the value. We hope that you are enjoying the benefits of your new boiler and controls Warmest Regards From all the Team at HEH
Friendly staff
Customer Service
Quality
Value
The person who came to service my boiler (Dylan) was really nice and very helpful. He did a great job and fully answered my questions.
Customer in Greater Manchester Posted on 12/05/2022 , work completed 12/05/2022
The trader replied (on 19/05/2022)
Good Morning, Thank you for your lovely review. Dylan is a great service engineer and really enjoys his job roll. We are glad you found him helpful. Warm Regards From all the Team at HEH
Great company.
Customer Service
Quality
Value
Just had annual boiler/fire service. As always a thorough and efficient job. We have been with this company for several years and have always found every member of staff to be pleasant and professional.
Customer in Greater Manchester Posted on 10/05/2022 , work completed 10/05/2022
The trader replied (on 12/05/2022)
Hello Thank you for your lovely review and thank you for your continued custom with HEH. All of our staff love what we do from speaking with our customers on the phone to meeting them face to face. Its always a pleasure. We hope that your boiler and fire are running smoothly and efficiently after the annual service. Warmest Regards From all the Team at HEH
Great company
Customer Service
Quality
Value
Lovely H.E.H. came out to fix our leaking boiler. They always ring and let you know when the engineer is on route. Lovely genuine engineers. Would always recommend their customer service and quality work . A pleasure to be one of their customers.
Customer in Greater Manchester Posted on 09/05/2022 , work completed 09/05/2022
The trader replied (on 12/05/2022)
Good Morning Thank You for your lovely review. It is a pleasure having you as one of our customers. Having an emergency on your heating appliances can be stressful so HEH like to keep our customers up to date with their appointment as much as possible to give you that little peace of mind. We are pleased we managed to fix the problem for you. Warmest Regards From all the Team at HEH
Magnificent service.
Customer Service
Quality
Value
The work was fitting two radiators. Booking was easy and following an assessment the work was done efficiently. The plumbers were here on time and the work was done to a high standard. They were so polite too and took care around the house e.g. clearing up packaging, taking old radiators, putting sheets down where they were working. I do not have one negative thing to say - absolute perfection. Thank you so much. HEH will always be our first port of call for help now.
Gary in Greater Manchester Posted on 04/05/2022 , work completed 04/05/2022
The trader replied (on 05/05/2022)
Good Afternoon Gary Thank you for taking the time to leave us a great review. It is much appreciated. Our engineers will always take great care when working in our customers home, making sure their work areas are tidy during and after all work. We hope that you are enjoying the warmth of your new radiators. Please do not hesitate to call us if you need us in the future, we will always be happy to help. Warmest Regards All the Team at HEH
Very impressed.
Customer Service
Quality
Value
My brother recommended High Efficiency Heating, to me as he had a new boiler fitted and was extremely pleased with the service he received. I have had a new boiler fitted today and I am also extremely pleased with the work that has been carried out. From the initial consultation with this company through to the final installation I cannot fault them. All contacts from quotation, administration and service engineers have been very professional, efficient and very friendly. I will certainly recommend them.
Tricia in Greater Manchester Posted on 03/05/2022 , work completed 03/05/2022
The trader replied (on 05/05/2022)
Hello Thank you for your very kind review. It is much appreciated. We are so pleased that you were happy with the service you received from the first call to the installation. We like to make sure that all of our customers are kept up to date with works that are to be carried out in their homes. Thank you for considering us for a recommendation. We hope that you are enjoying all of the benefits of your new boiler. Should you need any assistance please do not hesitate to contact us. Warmest Regards From All the Team at HEH
Boiler Repair
Customer Service
Quality
Value
First time I've used these guys, they were quick, prompt, and told me exactly what was wrong with my boiler, and fixed my boiler same day. I wouldn't hesitate to use these guys again, and recommend them to my friends and family, first class job from the engineers. Can't fault them.
Customer in Greater Manchester Posted on 28/04/2022 , work completed 28/04/2022
The trader replied (on 03/05/2022)
Hello Thank you for your first class review and thank you for having us carry out work in your home. We are so pleased that we could be of assistance to you and managed to get your heating back up and running again. Thankyou for considering us for a recommendation also. Warmest Regards From all the Team at HEH
Excellent Work
Customer Service
Quality
Value
I had a new boiler fitted and a very old boiler removed. As it was an old back oiler being taken out it wasn't the simplest of jobs. The team from High Efficiency Heating have done an excellent job. They have completed as expected and on time and have left my home clean and tidy. I would happily recommend them for any heating, plumbing and servicing jobs.
Customer in Greater Manchester Posted on 27/04/2022 , work completed 27/04/2022
The trader replied (on 03/05/2022)
Hello Thank you for your great review for the recent works carried out in your home. We are so pleased that you were happy with the service that you received from our install team and we hope that you are enjoying all of the benefits of your new boiler and controls. Warmest Regards From all the Team at HEH
Annual Boiler Service.
Customer Service
Quality
Value
Service engineer arrived within the specified time scale. Was very polite and worked cleanly and efficiently. Service cost is reasonable and I would not hesitate to recommend this HEH for swift and efficient service.
Eileen in Greater Manchester Posted on 26/04/2022 , work completed 26/04/2022
The trader replied (on 03/05/2022)
Good Afternoon Eileen Thank you for your kind review. We are pleased that you were happy with the service you received from our engineer and the cleanliness of the works carried out. We would also like to thank you for considering us for a recommendation. Warmest Regards All the Team at HEH
Annual Boiler service
Customer Service
Quality
Value
Once again, another perfect service was completed by H.E.H. The engineer was professional and very courteous. He arrived within the specified time and carried the work out in a quick and efficient manner. I would have no qualms in recommending H.E.H. to all my family and friends. Good job all around. Many thanks H.E.H.
Customer in Greater Manchester Posted on 25/04/2022 , work completed 25/04/2022
The trader replied (on 03/05/2022)
Good Afternoon Thank you for your great feedback. We are so grateful that you would consider us for a recommendation and are so pleased that you were happy you received from our Team. Warmest Regards From all the Team at HEH
Great fast work.
Customer Service
Quality
Value
Got my boiler serviced, fast polite service. Came, serviced at the boiler, checked the gas, wrote up the service on the log book. Payment by card was much easier too.
Paul in Greater Manchester Posted on 20/04/2022 , work completed 20/04/2022
The trader replied (on 20/04/2022)
Good Afternoon Paul Thank you for your great review. We are so pleased that you were happy with the services that you received, including that of the card reader which our engineers carry. HEH will always complete the log book for your records and for proof that your boiler is safely maintained annually by a gas safe registered engineer. If you require any further assistance with you gas heating please do not hesitate to contact us Warmest Regards From all the Team at HEH
Fantastic company and service
Customer Service
Quality
Value
Had a new boiler installed on the 13th April 2022 and the service and installation was absolutely first class. From the moment of first contact for a quote it was seamless, I was told exactly what I needed and what would be done on installation, I wasn’t put under any pressure to go with the quote and I felt like I could ring with any questions I may have had. The installation was brilliant engineers arrived exactly on time, the installation was perfect, both the engineers were friendly and polite and they were so neat and tidy. Also, Louise in the office was fantastic helped with any questions I had I would highly recommend this local company, absolutely brilliant.
Alex in Greater Manchester Posted on 15/04/2022 , work completed 13/04/2022
The trader replied (on 20/04/2022)
Good Afternoon Alex Thank you for your very kind review. We are thrilled that you were happy with the service that you received from both the engineers and our lovely Louise in the Office. HEH are always on hand to answer any questions our customers may have for us and will do our absolute best to make sure our customers are happy with the process at all times. Thank you so much for having HEH carry out work in your home. We hope that you are enjoying all of the benefits of your new boiler and controls. If you need any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
Great accurate fast work
Customer Service
Quality
Value
Great work to cap off a gas hob, completed work fast, checked boiler once gas was turned back on. And got a great price.
Paul in Greater Manchester Posted on 11/04/2022 , work completed 23/03/2022
The trader replied (on 20/04/2022)
Hi Paul Thanks for your great review. We are pleased you were happy with the price and the service that you received. Thank you for having us carry out works in your home. Warm Regards From all the Team at HEH
Excellent Service
Customer Service
Quality
Value
I have used HEH for many years to both routinely service my gas boiler as and carry out occasional repairs. I’ve always found them to be helpful and able to visit in a reasonable amount of time.
Customer in Greater Manchester Posted on 11/04/2022 , work completed 11/04/2022
The trader replied (on 20/04/2022)
Good Afternoon Thank you for your very kind review. We are happy to hear that your find our team and services helpful. Thank you for your continued custom. We look forward to seeing you again for your next annual service :) Kind Regards From all the Team at HEH
Impeccable service second to none
Customer Service
Quality
Value
Late on Wednesday 30th March 2022 I rang HEH and spoke with Sharon to report a sudden fault with my central heating system, having no hot water and no heating, immediately without hesitation she gave me their engineer's mobile number and I spoke with Chevy, he was so helpful and understanding my situation he talked me through some simple basic tasks and after a brief fact find, Chevy established I'd possibly need a small part to rectify the problem. As promised "On time" Chevy arrived at my property showing me where the issue was and replaced the part within no time at all.... And sure enough, my home was back up and running again!!! Everything functioning as it should.....I'm truly grateful and wanted to say a "Million thank you's" especially as we had snow today. Truly fantastic service cannot thank you enough.
Susan in Greater Manchester Posted on 31/03/2022 , work completed 31/03/2022
The trader replied (on 01/04/2022)
Hello Susan You are very welcome. Thank you for taking the time to leave us such a great review and that you were happy with the service that you received from both Sharron and Chevy. We will always try to get to any emergency no matter how big or small. We are just happy that we managed to get your heating system back up and running before he snow. Thank you for having us carry out work in your home. Warmest Regards From all the Team at HEH
Yearly Service
Customer Service
Quality
Value
Engineer arrived on time serviced my Central Heating Boiler was very polite and helpful HEH are very efficient and have an excellent central heating plan I recommend anyone to have a look at this document
Customer in Greater Manchester Posted on 22/03/2022 , work completed 22/03/2022
The trader replied (on 25/03/2022)
Hello Thank you for your lovely review. It means a lot to us that you are on our homecare Heat Plan and we hope that you are enjoying all of the benefits of being one of our priority customers. We love that you were happy with the service that you received during you annual boiler check and we look forward to seeing you again in the future. Warmest Regards From all the Team at HEH
Excellent service again
Customer Service
Quality
Value
I called Andy Baxter office at 10 -15 to explain the boiler was not working. I was asked if there would be somebody in the house today and they'll send an engineer round but could not give an exact time which was not a problem to me. Less than 1 hour later an engineer arrived and 2o minutes later boiler fixed and working . First class service.
Customer in Greater Manchester Posted on 22/03/2022 , work completed 22/03/2022
The trader replied (on 25/03/2022)
Good Afternoon Thanks for taking the time to leave us a lovely review. We are so pleased that we managed to get to you and repair your boiler. We will always try to prioritise and attend as quickly as possible as we hate to think of anyone with no heating or hot water. Thank you for having us carry out work for you. Warmest Regards From all the Team at HEH
Job well done
Customer Service
Quality
Value
Extremely reliable company who surveyed the job as promised on time and quoted a good price. Turned up at the date and time and carried out the installation of the high efficiency gas fire. The engineer was very pleasant, helpful and highly skilled. I have no hesitation in recommending this company to any future customers. Honest, reliable and efficient. Thank you
Customer in Greater Manchester Posted on 19/03/2022 , work completed 17/03/2022
The trader replied (on 25/03/2022)
Good Afternoon Thank you for your great review, We hope that you are enjoying the benefits of your new gas fire and. Thank you for considering us for a recommendation and for having us carry out work in your home. We are pleased that you were happy with the service that you received. Kindest Regards From all of the Team at HEH
Leaking Boiler
Customer Service
Quality
Value
Excellent service from calling engineer to repairing my boiler professional in every way, attended within the hour of phone call.
Simon in Greater Manchester Posted on 18/03/2022 , work completed 18/03/2022
The trader replied (on 25/03/2022)
Hello Thank you for your kind review. HEH will always prioritise emergency's. We are so pleased we could be of assistance to you and that your were happy with the service your received including the quick response. Warmest Regards From all the Team at HEH
Brilliant
Customer Service
Quality
Value
Have used HEH for years for my boiler service but used an independent for my gas fire. I was let down badly and requested HEH service my fire. I’m so glad I did as the service was quick efficient and clean. I have known David for years, he is always pleasant and polite. I will definitely be staying with HEH for both appliance services in the future.
Customer in Derbyshire Posted on 18/03/2022 , work completed 18/03/2022
The trader replied (on 25/03/2022)
Hello Thank you for taking the time to leave us a great review. Dave is a quality engineer and loves what he does. We are so pleased that you will be staying with us for your future gas appliance maintenance. We look forward to seeing you again Warmest Regards From all the team at HEH
New combi boiler installation
Customer Service
Quality
Value
First class service from quote to installation Immediately felt that my needs as a customer were important, extremely impressed with installers, covered all carpets and nothing was too much trouble Highly recommend if you are in market for professional attention for your home
Customer in Greater Manchester Posted on 15/03/2022 , work completed 15/03/2022
The trader replied (on 25/03/2022)
Hello Thank you for your very lovely review. Customer care is our main priority. All of our customers mean so much to us and we treat every home as if it was our own. Thank you for trusting us to carry out work for you. We are so pleased that you were happy with the service that you received. Warmest of Regards From all the Team at HEH
Plinth heater fitted in kitchen
Customer Service
Quality
Value
High Efficiency Heating have yet again done an amazing job. The guys were efficient and very clean leaving the kitchen spotless. Great value for money and brilliant to deal with.
Customer in Greater Manchester Posted on 11/03/2022 , work completed 11/03/2022
The trader replied (on 25/03/2022)
Good Morning Thank you for your kind review. We hope the Plinth heater is bringing you extra warmth in your new kitchen. We are pleased you were happy with our services. We always like to make sure our working areas are kept clean during and after any works we carry out. If you require any further assistance please do not hesitate to contact us Warmest Regards Leanne
Great Job
Customer Service
Quality
Value
The engineers arrived right on time worked very clean and kept us informed what they were doing and why they were doing it. When they had finished told us what we needed and told us what would happen next.
Customer in Greater Manchester Posted on 10/03/2022 , work completed 10/03/2022
The trader replied (on 25/03/2022)
Hello Thank you for your great five star review. It's important to us that we keep in contact with our customers before, during and after any works we carry out in your homes. If you require any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
Great Service from HEH
Customer Service
Quality
Value
Boiler and gas fire 🔥 annual service completed. Thank you for providing high quality service. The engineer was excellent and efficient. 💯 % satisfaction as always.
Customer in Greater Manchester Posted on 09/03/2022 , work completed 09/03/2022
The trader replied (on 25/03/2022)
Hello We really appreciate your kind review and we are pleased that you were happy with the service that you received during your annual boiler and fire checks and we hope that your gas appliances are continuing to run smoothly and efficiently Warmest Regards All the Team at HEH
INCREDIBLE PROFESSIONAL WORK BEYOND OUR EXPECTATIONS
Customer Service
Quality
Value
We are so incredibly happy and over the moon with the quality, workmanship, efficiency, service and professionalism Dave and his team conducted from the onset of replacing our whole heating system to the incredible results and standard we are so delighted to have in our home. Prior to finding High Efficiency Heating in a magazine in Saddleworth we had spent a miserable 10 months constantly persuing other heating instillation companies who continually let us down, were unreliable and unprofessional. After seeing their advert, we were drawn to the company being local, specialists of installing Worcester boilers (which we wanted), the awards they had received and they just looked professional. When Richard came around to do the quote, we felt at that stage we were dealing with a professional company. Dave and the boys delivered beyond our expectations, every day extremely punctual, working hard and leaving the house in perfect condition. I cannot recommend them highly enough. I wish they could do all the other work I need to do in my house, life would be a breeze. Thanks so much to you all
Customer in Greater Manchester Posted on 08/03/2022 , work completed 04/03/2022
The trader replied (on 24/03/2022)
Good Afternoon Bless you for your kind review. Its an absolute pleasure to carry out work for customers like yourself. We are delighted that you were happy with the services that you received from all of our team. Thank you for having us carry out work in your home. We hope that you are enjoying the benefits of your new boiler. If you require any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
New Boiler , Radiators replaced and Fireplace removed
Customer Service
Quality
Value
The whole team at HEH are very efficient . The engineers could not do enough to help and everywhere was kept as clean as possible. Any issues were resolved swiftly and all jobs were completed in the most professional way . All of the engineers were polite and courteous. Highly recommend .
Customer in Greater Manchester Posted on 27/02/2022 , work completed 25/02/2022
The trader replied (on 24/03/2022)
Good Afternoon Thank you for your great review. We are pleased you were happy with our professionalism and the service you received. Thank you for considering us for a recommendation. Warmest Regards From All the Team at HEH
New Boiler Fitted
Customer Service
Quality
Value
Liam arrived on time and with a professional, cheerful manner. He made sure the floors were covered with dust sheets and quickly got to work. He talked me through the whole process throughout the day. When he completed the job he showed me how everything worked before leaving. I would highly recommend this firm. They visited my house on Tuesday to see what the problem was and on Friday were able to fit a new boiler. Everywhere was left spotless and Liam made sure I was happy with the job before leaving.
Customer in Greater Manchester Posted on 25/02/2022 , work completed 25/02/2022
The trader replied (on 23/03/2022)
Good Afternoon Thank you for taking the time to leave us a great review. We are so pleased that we got you back up and running with heating and hot water. HEH will always prioritise emergency's no matter how big or small the job. We are so pleased that you were happy with the service you received from Liam and the team and that he left you with the understanding of your new boiler and controls. If you require any further assistance you know where we are. Warmest Regards From all the team at HEH
Fire surround
Customer Service
Quality
Value
Two excellent heh fitters, so polite, kind, thoughtful, professional. Couldn’t ask for better service - as expected from heh
Customer in Greater Manchester Posted on 23/02/2022 , work completed 23/02/2022
The trader replied (on 23/03/2022)
Hello Thank you for taking the time to leave us your lovely review. We are so pleased that you were happy with the service you received. Warmest Regards From all the Team at HEH
Boiler and 2 rad valves leaking
Customer Service
Quality
Value
Arrived on time. Engineer discussed with me to verify exactly what was required. The work was carried out effectively and cleaning up as he went from job to job. Before leaving went round the work again, to make sure their were no leaks and boiler working correctly. 5 star service
Customer in Greater Manchester Posted on 16/02/2022 , work completed 15/02/2022
The trader replied (on 23/03/2022)
Good Afternoon Thank you for your five star review. Our team of engineers take great pride in their work and will always check, check and check again that the work is carried out to spec and that our customers are happy with the service they have received. Thank you for having us carry out work in your home Kindest Regards From all the Team at HEH
Outstanding work and very efficient
Customer Service
Quality
Value
The work we had done was the installation of eight radiators. It was done to the agreed schedule and actually finished a little earlier than anticipated and was done to the agreed budget. We found HEH UK Ltd very competitive and extremely good value for money. They stood out for us because they were very easy to deal with and the service they provided efficient and streamlined. Our first impressions of them were of a professional outfit who appeared to be good at what they do, and we were not wrong. They were extremely helpful at all times, George the installer and his colleagues went above and beyond in their work and are a credit to the company, we would not hesitate using them at all in the future. Ongoing communication was excellent at all times from the office to the installers, keeping us abreast of all that was happening, their help, advice and professionalism was outstanding.
Customer in Greater Manchester Posted on 12/02/2022 , work completed 26/01/2022
The trader replied (on 23/03/2022)
Good Afternoon, Thank you for your very kind review. Communication is key at HEH. We like to know our customers are kept in the loop with any works we carry out and that you understand the procedures we take. We are so pleased that you were happy with the services you received from George and the rest of the team. We hope that you have enjoyed the benefits of your new radiators during the colder months. If you require any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
Great job , really pleased
Customer Service
Quality
Value
We had a new boiler installed for the agreed price and on agreed date. Can't fault anything, the lads were on time, really polite, really tidy and did an excellent job. Highly recommend them.
Customer in Greater Manchester Posted on 11/02/2022 , work completed 11/02/2022
The trader replied (on 16/02/2022)
Good Morning Thank you for your great review. It means a lot that you were happy with the service you received from our install team and that you would consider us for a recommendation. We hope that you are enjoying all the benefits from your new boiler and controls. If you need any assistance please do not hesitate to contact one of our team Warmest Regards From all The Team at HEH
Above & beyond
Customer Service
Quality
Value
First service on the boiler since installation last year. What should have been relatively easy, was in fact impeded by the kitchen fitters installing the cupboard over the boiler, inadvertently preventing the cover being removed. I was at work, and the wife called to inform me. A dash home to meet the engineer, who pointed out the offending area. 2 minutes later I was brandishing a saw and removing the offending part of the cupboard. The engineer was patient, polite, and friendly as always. Any future services should be plain sailing. Pleasing to see the engineer didn't just pack up and leave, nor did they go chopping bits of the kitchen apart. Handled an unexpected problem well.
Customer in Greater Manchester Posted on 07/02/2022 , work completed 07/02/2022
The trader replied (on 09/02/2022)
Good Afternoon Thank you for taking the time to leave us a kind review. Unexpected problems happen often. We are just happy that you were happy with the service that you received from the engineer on the day. We look forward to seeing you again for your future boiler maintenance. If you need us before then please do not hesitate to contact us. Warm Regards Leanne
Failure of valve on central heating
Customer Service
Quality
Value
I (and other members of my family) have service agreement with this firm They are efficient, utterly reliable and the whole team, office staff and engineers are very helpful, friendly and polite. Nothing is too much trouble. On this occasion, after telling them that I have serious health issues - they pulled out all the stops
Customer in Greater Manchester Posted on 04/02/2022 , work completed 04/02/2022
The trader replied (on 09/02/2022)
Good Afternoon Thank you for taking the time to leave us a lovely review. From the office to the engineers we all love what we do and are always happy to help. We thank you and your family for allowing us to carry out works for you. We hope that you enjoy all of the benefits of being a priority customer of ours on our service plan agreements. Warmest Regards From all the Team at HEH
Service.
Customer Service
Quality
Value
Just had our boiler service with a local company High Efficiency Heating. The young man who carried out the service was very polite and helpful asking if we had any problems with our boiler. After carrying out the service, leaving no mess and replacing everything back as it was, we are very impressed with this excellent company.
Peter in Greater Manchester Posted on 02/02/2022 , work completed 02/02/2022
The trader replied (on 09/02/2022)
Hello Peter. Thanks for your great review. We are happy you were impressed with the service you received during your annual boiler check. Thank you for having us carry out work in your home. Warmest Regards From all the team at HEH
Excellent service
Customer Service
Quality
Value
Boiler service efficient as always (installed boiler originally 12 years ago). Text before arrival, knowledgeable engineer arrived promptly, good future advice given but thankfully not with a sales pitch manner. Cleaned up and i was able to pay contactless immediately. Good service.
Customer in Greater Manchester Posted on 02/02/2022 , work completed 02/02/2022
The trader replied (on 09/02/2022)
Good Afternoon. Thank you for your kind review and thank you for your continued custom over the past twelve years. We are so pleased that you have been happy with the no nonsense service you have received from out team. We hope to see you again in the future for your boiler maintenance. Warmest Regards From all the Team at HEH.
Impressive service.
Customer Service
Quality
Value
HEH delivered all that they promised. Work done on time by good workmen, and their office responded swiftly to a Worcester Bosch software problem.
Customer in Manchester Posted on 01/02/2022 , work completed 25/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your review. Our office are always quick to respond to all of our customers and will always prioritise emergences. Whether it is something that can be advised over the phone or a call out by one of our engineers. We are happy we could be of assistance to you. Thanks Again Warmest Regards From All of The Team at HEH
Unbeatable service
Customer Service
Quality
Value
Rang at 4:15pm engineer was on the doorstep at 4:30pm job done and dusted by 4:45pm fantastic service as always can't fault this company on anything.
Customer in Greater Manchester Posted on 21/01/2022 , work completed 21/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your review. That's what you call an efficient service. Thankyou for having us carry out work in your home. We are happy we could be of assistance to you. Warmest Regards From all the team at HEH
Reliable, friendly and high quality firm
Customer Service
Quality
Value
I have been with HEH since 2013 when they installed a new boiler for me. Since then it has been serviced regularly along with my gas fire, apart from during the lockdown. I haven’t had to call them very often but when I have someone has come out promptly and fixed the problem. They are totally reliable and being on my own it has given me peace of mind about the boiler and heating. I honestly cannot recommend them highly enough and when you call and Sharon, the owner's wife answers, her lovely friendly voice assure you you are in the right hands!!!!!
Customer in Greater Manchester Posted on 18/01/2022 , work completed 18/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your lovely review. It is so lovely to hear that you feel like you are in safe hands with us. HEH are a family run business. We look after our family and our customers always. We would like to say a massive thank you for having us carry our work for you over the past thirteen years, it really does mean a lot to us. Thanks Again Warmest Regards From all the Team at HEH
Very high standard of workmanship, great engineers, clean and tidy
Customer Service
Quality
Value
I've been putting off looking at a new boiler for many years, my old Worcester 24SI II was on its last legs. Found HEH through Worcester recommended installers. Turned up to quote on time, quoted quickly, price was good. Turned up to install on time, fitted a new Greenstar 4000 in a day, and replaced two radiators and did a stealthy condensate pipe route leaving only minimal pipe exposed to the outdoors. Guys were great, clean and tidy, and they went the extra mile on super neat routing of the new copper pipes. They were also very fast to respond to my initial queries and post-install queries. Ten out of ten. Great follow-up calls from the office too. Very impressed would highly recommend to anyone. Thanks again.
Customer in Greater Manchester Posted on 17/01/2022 , work completed 13/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your great review. We hope that you are enjoying all of the benefits of your new Worcester 4000 - Our team will respond to any enquiries and our office team will always follow up with a curtesy call. Its important to us that we know that our customers are satisfied and happy with any works we carry out and so that any issues (if any) can be dealt with quickly and smoothly. We are really pleased you were happy with the service you received from our install team and we thank you for considering us for a recommendation. Thanks Again From All of the Team at HEH
Gas fire service
Customer Service
Quality
Value
I was having trouble with my gas fire and contacted High Efficiency Heating. They came and found the problem and thoroughly serviced it and left me with a working fire. The engineer was very helpful and explained everything to me and I am completely satisfied.
Customer in Greater Manchester Posted on 12/01/2022 , work completed 11/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your lovely review. We are glad we could be of assistance to you and your faulty fire. It is important to us that our customers understand every aspect of any jobs we carry out. We are really pleased that you were happy with the service you received Warmest Regards From all the Team at HEH
Completely Flawless Service
Customer Service
Quality
Value
First snow of 2022 and our boiler packs up, but not before flooding the cupboard where it resides. We have HomeCare with British Gas, but that proved to be completely useless with no appointment for over 72 hours. We rang HEH out of desperation and with low expectations, but the whole experience was a complete breath of fresh air. The staff manning the phones were delightful, empathetic and professional. They explained they had no availability today (hardly a surprise), but they would put us on a waitlist in case they had a cancellation later in the day. We were pleasantly surprised (actually “astonished” would be a better description) when the phone rang and were told that they could get to us around 5pm. True to their word, the engineer arrived and had us up and running again in less than 30 mins. I cannot praise HEH enough and we’re extremely grateful that they sorted us out in such a timely manner. This is how to run a business. Thank you HEH.
Customer in Greater Manchester Posted on 07/01/2022 , work completed 07/01/2022
The trader replied (on 09/02/2022)
Good Afternoon Thank you for taking the time to leave us a very kind review. We are so pleased that we managed to get your boiler up and running again during the cold spell. HEH will always do our best to get out to our customers in a crisis in the first twenty four hours. Especially during the colder months. We hope that your boiler is continuing to run smoothly for you. Warmest Regards From all the team at HEH
Great Boiler fitting by 2 Great lads
Customer Service
Quality
Value
Today I had my new Bosch boiler fitted by HEH UK LTD. It was a big job taking a old boiler from a back bedroom to a new boiler being fitted downstairs. The work meant a lot of floorboards had to come up and lots of piping re-routed but none of this seemed to bother Dave or Liam the two Gas engineers. It was a 2 day job, after day one we had no heating but we knew this was going to happen but they gave us heaters to use overnight the next day they arrived on time again, after a quick chat they got hard at it. They both worked great as a team and by 3 pm everything was completed. I was amazed at how everything looked normal again, floorboards all laid correctly and they even hovered up after themselves. I couldn’t fault their workmanship and will be passing on the company name to anyone who asks me do I know any plumbers. Outstanding work and my wife and I would like to say a big thank you.
Customer in Greater Manchester Posted on 07/01/2022 , work completed 07/01/2022
The trader replied (on 09/02/2022)
Hello Thank you for your great review. We would like to say a big thank you to you for having us carry out work in your home and for considering us for a recommendation! Our teams at HEH do like to get involved in big projects like yours and will always keep work areas clean and tidy before, during and after any works. we carry out. We are so pleased you were happy with the service you received from Dave and Liam and we hope that you are enjoying all of the benefits of your new upgraded Worcester Bosch System. Warmest Regards From all the Team at HEH
New boiler
Customer Service
Quality
Value
We had a problem with our old boiler two weeks before Christmas, not an ideal time. HEH, who we've used for over twenty years came out to assess the boiler which was beyond economical repair. We managed to get the boiler replaced at a good price by efficient, friendly engineers who not only cleaned everything up after their selves but also took the time to explain the operations of the new boiler, and all before Christmas.
Customer in Greater Manchester Posted on 03/01/2022 , work completed 21/12/2021
The trader replied (on 09/02/2022)
Good Morning. Thank you for your kind review. Two weeks before Christmas is not an ideal time for your boiler to pack in at all. We are so pleased that we could be of assistance to you during this time and managed to get your home warm and cosy in time for the Christmas break. HEH will always prioritise emergency repairs or installs not matter what time of year. Thank you for having us carry out work in your home. Warmest Regards From all the Team at HEH
Very helpful company all staff exceptional.
Customer Service
Quality
Value
When we moved in four years ago H.E.H helped to rectify our heating system we inherited. It soon became obvious a new boiler would be required to be more efficient. We approached H.E.H for advice and a subsequent quote. The job was completed early September with minimal disruption by Dylan and Dylan who were excellent. However, during November we were losing pressure and had to repressurise every 3/4 days. After phoning H.E.H. they soon realised we had a leak. Once again The two Dylan’s located the leak on old existing pipework and repaired accordingly. We now have an efficient system working perfectly. We cannot praise this company enough and would recommend them to anyone without hesitation
John in Greater Manchester Posted on 25/12/2021 , work completed 03/09/2021
The trader replied (on 09/02/2022)
Hello. Thank you for taking the time to leave us a review. We are pleased that you were happy with the service you received from our install Team Dylan and Dylan last year during your installation and more recently when they located a leak. We hope that you are now enjoying all the benefits of your new energy efficient boiler and controls. e look forward to seeing you in the future for your first annual boiler service. Warmest Regards. From all the Team at HEH.
New Boiler
Customer Service
Quality
Value
Excellent customer service throughout from the breakdown of our old boiler to the installation of a replacement. They dropped off a couple of heaters to see us through until replacement boiler was fitted which were most welcome and valuable during a very cold spell. New boiler fitted in one day, carried out by two engineers who treated ourselves and our property with respect and kept everything clean and tidy before leaving. They worked very hard and did a great job.
Which? Trusted Traders Consumer Posted on 16/12/2021 , work completed 04/12/2021
The trader replied (on 09/02/2022)
Hello. Thank you for your lovely review. We are so pleased that you were happy with the service you received during you recent boiler installation from customer care to keeping the your home clean and tidy. We hope that you are enjoying the benefits of your new boiler. Should you need any assistance you know where we are. Warmest Regards. From all the Team at HEH.
Boiler service & radiator
Customer Service
Quality
Value
We've been using this company for 30 years & have always found them to be very responsive in an emergency, Plus they always turn up on time for planned works & boiler services. 13 years ago a new radiator they'd installed for us failed because it's an old house & the pipes were corroded. They identified the problem straight away. They dug up the concrete flooring, re-laid the pipes & floor, and supplied us with a much better quality radiator than we had before!
Lucy in Greater Manchester Posted on 14/12/2021 , work completed 14/12/2021
The trader replied (on 09/02/2022)
Good morning. Thirty years wow! Andy would have been in his heyday then. Thank you so much for your continued custom. We are thrilled that our commitment to the job has continued in this ever changing industry and we have managed to keep valued customers like yourself by our side along this journey. Our team will always provide the best advise when it comes to heating your homes. Thank you once again Warmest Regards From all the Team at HEH
Gas Fire Fit
Customer Service
Quality
Value
They provide a comprehensive and very caring service from beginning to end. The initial visit was to advise and quote on the removal of my original ancient gas fire and fireplace. They also were there to discuss my requirements for the replacement fire and recommend options. After removal, there was a follow up visit to confirm my chosen replacement was suitable. Further visits were to prepare the opening for the new fire and the final visit was to fit the fire. They've recently provided remote control for my central heating and serviced the boiler. Their customer service is excellent and prices are reasonable.
Sue in Greater Manchester Posted on 08/12/2021 , work completed 04/12/2021
The trader replied (on 09/02/2022)
Good Morning. Thank you for your kind review. We are so pleased that you are happy with our services from customer care to installing fires. It is important to us that our customers understand any works that we are to carry out in your homes. Thank you for having us. We hope that you are enjoying your new fire and that your boiler is running smoothly since the service. Warmest Regards From all the Team at HEH
2 Fire checks and carbon monoxide check
Customer Service
Quality
Value
As usual, friendly, expert visit from a trusted company, total satisfaction with this company and all employees
Yvonne in Greater Manchester Posted on 02/12/2021 , work completed 02/12/2021
The trader replied (on 09/02/2022)
Good Morning Yvonne Thank you for your kind review. It really does mean a lot. Warmest Regards From all the Team at HEH
New Boiler
Customer Service
Quality
Value
Installed new Combi Boiler, work kept to schedule and budget. Care was taken in the home to create minimum mess and work finished off neatly, taking into consideration the look of the house. Eg, replacement bricks, pipes, etc match existing colours. Everything was explained to me, the engineers were very friendly and helpful. Very happy with the service. 👍
Irena in Greater Manchester Posted on 01/12/2021 , work completed 01/12/2021
The trader replied (on 09/02/2022)
Good Morning Irena Thank you for taking the time to leave us a great review. HEH will always carry out any work to a high standard during any job. We are so pleased that you were happy with the service that you received from our team. We hope that you are enjoying all the benefits of your new Worcester Bosch Boiler. Warmest Regards From all the Team at HEH
Amazing People, Amazing Job, Amazing Company
Customer Service
Quality
Value
I had my old back boiler and radiators replaced by HEH. Very professional company, neat and tidy job to the highest standards, excellent customer service. Any teething problems dealt with immediately. Job carried out as per agreed schedule and budget. Dave, Liam and George done a great job without making any mess. (Missus has OCD :) ) Very competitive pricing wise and I have never had the house as warm as it is now. I highly recommend them! Thank you HEH!
Customer in Greater Manchester Posted on 27/11/2021 , work completed 23/11/2021
The trader replied (on 03/02/2022)
Hello. Thank you for your lovely review. We are so pleased that you were happy with the customer care you received. HEH will always work to a high standard of cleanliness and will always try to cause as little disruption as possible during any works we carry out. Thank you for having us carry out work in your home. We hope that you are enjoying all of the benefits of your new boiler. Warmest Regards From all the team at HEH
Excellent work
Customer Service
Quality
Value
High Efficiency Heating (UK) Ltd fitted a fire surround and gas fire in my lounge yesterday. The engineers arrived on time and worked hard all day. They were very clean and tidied up on completion. They completed the work to a high standard and plastered the chimney breast to a smooth and professional finish. Andy and his lads were very friendly and kept me informed every step of the way. The only problem was the lights on the fire surround were faulty which was my fault as I supplied my own fire surround and lights. Even though the problem was not their fault, they agreed to come back and fit the lights when they had been replaced by the company I purchased the fire surround from. I would recommend this company to anybody.
Customer in Greater Manchester Posted on 25/11/2021 , work completed 24/11/2021
The trader replied (on 03/02/2022)
Hello Thank you for taking the time to leave us a kind review. We hope that you are enjoying all the benefits of your new fire. It means a lot to us that you would consider us for a recommendation & that you were happy with the service and the works you received from our engineers. Warm Regards From all the Team at HEH
A decade of great service
Customer Service
Quality
Value
HEH have looked after our home heating system for a decade now. They have always provided excellent service, with a smile. Today they have attended and fixed our issue. They are always prompt, helpful and ensure we are happy before they leave. Thank you!
Customer in Greater Manchester Posted on 24/11/2021 , work completed 24/11/2021
The trader replied (on 03/02/2022)
Good Morning A Decade! Thank you so much for your custom over the past 10 years. It means so much to us. We are so pleased that you are happy with he services we have provided for you over the years. We will continue to provide this service for you in the future. Thank You for your kind review. Kindest Regards From all the Team at HEH
First class
Customer Service
Quality
Value
First used HEH 8 years ago when we had a full central heating system fitted. Dust coverings were put down before the start of any work. Removal of the old system including the large water tank from the loft which was in itself a difficult job. After leaving them with all brewing info we went out and left them to it. Returning 4/5 later the team were just removing the dust covers. You would never know they had fitted a new heating system very room was spotless . HEH have carried out an annual service over the last 7 years and again been first class. We have recommended HEH to family /neighbours and friends all have had the same First class service. We would like to thank Andy & Sharon Baxter & all their team for all the work they have carried out for us.
Customer in Greater Manchester Posted on 23/11/2021 , work completed 22/11/2021
The trader replied (on 14/01/2022)
Good Afternoon, Thank you for your very kind review. HEH always take care when working in our customers' homes. Our engineers always appreciate a good brew ;) - We are so pleased with the service we provided during your installation and since then during your boiler maintenance. We would like to thank you for your continued custom over the past 8 years. It really does mean a lot. Also thank you for considering us for recommendations to your family and friends. we really appreciate it. Warmest Regards From all the Team at HEH
Fantastic after sales service
Customer Service
Quality
Value
Had boiler installed 11 months ago. Had issue which turned out to be unrelated to boiler but an engineer was scheduled to attend within the hour. I wouldn’t hesitate to recommend for boiler installation or after sales service. Friendly professional, experienced company
Customer in Greater Manchester Posted on 21/11/2021 , work completed 19/11/2021
The trader replied (on 14/01/2022)
Hello Thank you for your kind review.
Very efficient, friendly and tidy
Customer Service
Quality
Value
Liam and Dave from HEH came round to modify our existing heating system and install a new boiler, all new radiators and remove an old gas fire. We gave them a key and left them to do the work whilst we went to work at the office. They did a fantastic job, always pleasant and happy to help. They kept everything clean and tidied up after every day. They even collected our amazon orders when they arrived and let the electrician in to do other work when he came round also. Really happy with the end result (heat and hot water!) and the price was very good. Have already recommended them to my father in law and would recommend to anyone. Will get them back to install a plinth heater in the near future!
Customer in Greater Manchester Posted on 20/11/2021 , work completed 18/11/2021
The trader replied (on 14/01/2022)
Good Morning I have just been reading your very kind review. Thank you. HEH will go above and beyond to keep our customers happy including accepting deliveries from Amazon! We would like to Thank you for trusting us to carry out work in your home while you were at the office and we are so pleased that you were happy with the service our engineers provided. We hope that you have enjoyed the benefits of your new boiler and controls over the winter months. I know we are due to visit you again in the near future. If you need any further assistance before then please do not hesitate to contact us. Warmest Of Regards From All the Team at HEH
Annual boiler service
Customer Service
Quality
Value
Great customer service when booking service. Engineer arrived at stated time and was friendly and professional. Will definitely use HEH again. Felt very confident that a thorough and competent service had been carried out. Highly recommend HEH
Customer in Greater Manchester Posted on 10/11/2021 , work completed 10/11/2021
The trader replied (on 26/11/2021)
Hello Thank you for your very kind review. We are so pleased that you felt confident in the engineer who attended and the service that he provided. We appreciate that you would kindly consider us for a recommendation also. If you need any further assistance with your boiler or controls during the winter months please do not hesitate to contact one of our team. We are always happy to help. Warmest Regards From all the Team at HEH
Professional as ever
Customer Service
Quality
Value
I always use HEH and they didn't disappoint this morning. On time, professional and a perfect service on my boiler.
Customer in Derbyshire Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 26/11/2021)
Hello Thank you for your review. It really means a lot. We are so pleased you were happy with the service you received from our team. We wish you a very happy, warm and cozy winter. Warmest Regards From all the Team at HEH
New Boiler
Customer Service
Quality
Value
From quote to install every step was clear and simple. George and Jack did an awsome job they were friendly and respected my property. My new boiler is spot on for my needs thank you so much to all the team .
Customer in Greater Manchester Posted on 31/10/2021 , work completed 29/10/2021
The trader replied (on 26/11/2021)
Good Morning Thank you for taking the time to leave us a very kind review. We are so pleased that you were happy with the works carried out by George & Jack. We hope that you are enjoying all of the benefits of your new boiler and controls especially now during the colder months. Warmest Regards From all the Team at HEH
They are 5* rated for a reason
Customer Service
Quality
Value
Brilliant. We had a dead boiler and needed a new one urgently. The price was better than “the large national competitor,” the installation date was much sooner, and this came with a 10+ year guarantee which is just brilliant. End-to-end service was fantastic, they now have our business for good.
Customer in Greater Manchester Posted on 22/10/2021 , work completed 22/10/2021
The trader replied (on 29/10/2021)
Hello Thank you for your very kind review. We hope that you are enjoying the benefits of your new boiler. We will always priories emergency breakdown and installations. We are just pleased that you were happy with the service you received by us. Your guarantee will now be registered. If you need any assistance with your new boiler or controls please do get in touch. We are always happy to help :) Warmest Regards From All the Team at HEH
Great as always
Customer Service
Quality
Value
Highest standard of service. Had a heating issue, came out same day and fixed it. Been with them for years, no reason to go anywhere else.
Andrew in Greater Manchester Posted on 21/10/2021 , work completed 21/10/2021
The trader replied (on 29/10/2021)
Good Afternoon Thank you for your great review and thank you for sticking with us over the years. We hope that your heating is now running smoothly and efficiently. Thanks Again From all the Team at HEH
Outstanding Service
Customer Service
Quality
Value
We have just had a new boiler installed by Dave and Liam from HEH. Right from the initial enquiry, the survey and quote through to the installation. The service and professionalism has been outstanding. We were kept informed throughout the process with people arriving when they said they would and going out of their way to ensure we were happy with they work carried out. Excellent service throughout.
Customer in Greater Manchester Posted on 21/10/2021 , work completed 21/10/2021
The trader replied (on 29/10/2021)
Good Afternoon We hope that you are enjoying all the benefits of your new boiler installed by Dave and Liam. We do like to keep in contact with our customers when carrying out work in your home's. We are so pleased that you were happy with the service you received from start to finish. If you need any assistance with your new boiler or controls during the winter please do not hesitate to contact us. We are always happy to help. Warmest Regards From all the Team at HEH
Efficient service and excellent work
Customer Service
Quality
Value
We have used this company for many years and always found them to be:- Very efficient, quality work, easy communication, very clean work, follow safe Covid practices.
Customer in Greater Manchester Posted on 15/10/2021 , work completed 15/10/2021
The trader replied (on 29/10/2021)
Good Afternoon Thank you for your very kind review. Our team are still very much following all of the Covid guidelines for the safety of our customers and ourselves. Thank you so much for your continued custom we are so pleased that you were happy with the service you received. Warmest Regards From all the Team at HEH
Boiler and open fire servicing.
Customer Service
Quality
Value
From start to finish the servicing of our boiler and open fire was done to excellent standard by Dave. We were also informed by text when the engineer was on the way. Dave explained what I require for my open fire and possible options. Another appointment was arranged for me to see Andy who will assess my open fire requirement personally for possible options. After servicing, Dave tidied up and kept my front room clean. Also the cost was reasonable too. I will definitely use HEH for my future servicing.
Customer in Greater Manchester Posted on 13/10/2021 , work completed 05/10/2021
The trader replied (on 15/10/2021)
Hello Thank you for your very kind review. Dave is our fire specialist and takes great pride in his work. We are so pleased that you were happy with the service that you received. Thank you for having us carry out work in your home. Warmest Regards From all the Team at HEH
Excellent service again
Customer Service
Quality
Value
I called at 5 pm with a problem relating to my radiator valves installed by HEH. I was put on to the engineer who said batteries needed changing and said he would come the following day. He did and he brought new batteries, changed them, showed me how to do next time, sent me a U Tube link to help me next time and left. No charge, not even for the batteries. Just excellent, immediate, high-quality service as usual.
Customer in Greater Manchester Posted on 12/10/2021 , work completed 12/10/2021
The trader replied (on 15/10/2021)
Good Morning Thank you for taking the time to leave us a great review - We are so happy we could be of assistance to you & that as a priority customer we got out to your emergency within 24 hours. We hope that you find the link sent to you useful but if you ever need further assistance please do not hesitate to contact us. Warmest Regards From all the Team at HEH
Excellent service from start to finish
Customer Service
Quality
Value
Had new combi boiler installed and existing boiler and tanks removed. From initial advice and quote to completion, the service was excellent. Arrived on time and all work was carried out extremely efficiently. Would have no hesitation to recommend to anyone.
Customer in Greater Manchester Posted on 07/10/2021 , work completed 06/10/2021
The trader replied (on 15/10/2021)
Hello Thank you for your kind review. We are so pleased that you were happy with the service you received from our team from start to finish. We hope that you are enjoying all the benefits of your new boiler. If you need any assistance during the winter with your new boiler or controls please don't hesitate to contact us. Warmest Regards From the Team at HEH
Boiler Service
Customer Service
Quality
Value
Appointment was easy to do, communication from HEH was excellent. I knew exactly when the engineer would arrive. Regular texts to confirm the appointment. He arrived at the agreed time answered all my questions, provided information at the end of the service and left the area clean and tidy Great job
Customer in Greater Manchester Posted on 04/10/2021 , work completed 04/10/2021
The trader replied (on 15/10/2021)
Good Morning Thank you for your great review. We like to keep our customers updated at all times while carrying out work in your home. All of our engineers are & fully qualified, therefore are able to answer any questions you may have with regards to your heating system. We are so pleased that you were happy with the service you received. If you require further assistance with your heating during the colder months please do not hesitate to contact us Warmest Regards From all the Team at HEH
Tidy Efficient Friendly
Customer Service
Quality
Value
HEH fitted my boiler and have serviced it for the past 14 years. this week my energy provider changed the meter and condemned the gas supply with a leak, so I had no heat, hot water, or gas hob. I rang HEH and two engineers were out within a couple of hours, checked all the appliances but were unable to find the leak. Came back today (36 hours later) to rip up floorboards and try to trace it in the pipes, no joy. Andy came out, looked over the situation and made a perfectly acceptable suggestion that didn't involve ripping into the walls or pulling up the tiled bathroom. The lads did the work, cleaned up after themselves and even the bill wasn't as horrendous as I'd thought it might be. They've also always done a really good job on the servicing and the odd emergency call out over the years with friendly efficient and tidy engineers.
Customer in Greater Manchester Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 13/10/2021)
Good Afternoon HEH would firstly like to say a massive thank you for your continued custom over the past 14 years. It really does mean a lot. We are so pleased that Andy finally managed to come up with a solution to the problem and that our engineers were able to carry out the repair with minimal disruption. We hope that you are now enjoying the benefits of having all of your gas appliances back working safely and efficiently. As one of our Priority Customers, we look forward to taking care of you & your heating system in the future. Thanks Again Warmest Regards From All the Team at HEH
Job well done
Customer Service
Quality
Value
The engineer arrived at the time stated, worked confidently and efficiently was very courteous, cleaning everything and taking away all the rubbish we are very pleased with all aspects of the job, from the initial quote to installation.
Customer in Greater Manchester Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 13/10/2021)
Hello. Thank you for your lovely review. We are so pleased that you were happy with the engineers and the work that they carried out in your home. HEH always take pride in keeping our working areas clean and as tidy as possible during and after any works - If you require any assistance during the colder months please do not hesitate to contact us Warmest Regards From all the Team at HEH
New boiler
Customer Service
Quality
Value
Tradesmen were professional and friendly. Work carried out to excellent standards. From booking a new boiler to them completing the work has been timely and carried no problems or issues. I will definitely use again....highly recommend.
Amanda in Greater Manchester Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 13/10/2021)
Good Afternoon Amanda Thank you for your great review. We are thrilled to hear that you were happy with the works carried out in your home and that you would kindly recommend us. We hope that you are enjoying the benefits of your new boiler. Should you need any assistance during the colder months with your heating or controls please do not hesitate to contact us. Warmest Regards From all the Team at HEH
Annual service of gas boiler
Customer Service
Quality
Value
I have used HEH for the annual gas boiler service for several years and they have always given excellent service. Dylan came this morning (27 August) and his workmanship was first class. I would certainly recommend HEH to anyone looking for peace of mind with their gas installations.
Customer in Greater Manchester Posted on 30/08/2021 , work completed 27/08/2021
The trader replied (on 07/09/2021)
Good Morning Thank you for your kind review. We really do appreciate your continued custom over the years and are pleased that you were happy with the service you received from our engineer Dylan. We look forward to seeing you again i the future for your annual boiler maintenance. If you need us before then please do not hesitate to contact us. Warmest Regards From all the Team at HEH
Punctual, Efficient and Professional
Customer Service
Quality
Value
I was told to expect someone between 10:00 and 12:00 and the engineer was at the door by 10:00. He was smartly dressed in a uniform with the company logo showing. The vehicle he arrived in reassured me that he wasn't just a man with a van because the livery on his vehicle made it clear what company he was from so there was no ambiguity. He came into my house ran checks on my boiler fixed the problem very quickly and also provided some information about it so I learned something too! After fixing my boiler he tidied up and left no mess whatsoever. He was cheerful and friendly and a pleasure to meet and charged a reasonable price for the work he had done. I received an invoice electronically and paid by card. Very smooth from start to finish and I have no problem recommending this company to my family and friends - I will definitely use High Efficiency Heating UK Ltd again! :o)
Diane in Greater Manchester Posted on 13/08/2021 , work completed 09/08/2021
The trader replied (on 17/08/2021)
Good Afternoon Diane Thank you for your great review. It is important to us and our management that all of our team are dressed smartly in appropriate clothing and that our branding stands out, giving our customers that extra piece of mind that they are in safe hands. We are so pleased that we managed to attend your heating enquiry and that Chevy, your heating engineer was able to repair and advise you during his visit. If you need assistance in the future with your boiler, heating or controls please do not hesitate to contact us. We are always happy to help Warmest Regards From All the Team at HEH
Excellent
Customer Service
Quality
Value
Andy Baxter is excellent. He has given us continued advice during the renovation of our 1950s' house. Always adheres to safety during pandemic. His knowledge and experience have been invaluable. We are so pleased we chose HEH Heating for our heating installation and service contract.
Anita in Greater Manchester Posted on 10/08/2021 , work completed 10/08/2021
The trader replied (on 17/08/2021)
Hello Anita, Thank you for your recent review :) It relly means a lot. Andy has had many, many years in the trade and continues to learn and understand all of the latest regulations (including Covid-19) and gas works which he passes on to our team of engineers. We are so pleased that you have been happy with our services including your recent boiler installation. As a priority 10-10-10 customer you can be rest assured that you and your heating system are in safe hands 24/7 We look forward to seeing you in the near future for your annual boiler service Warmest Regards From Andy and all the Team at HEH
Great clean job
Customer Service
Quality
Value
Dave and Liam did a great job of fitting and relocating a new radiator. Cleaning as they worked. Knew exactly what was needed, very professional and friendly. Turned up on time and I was kept in the loop throughout. Used heh on several jobs around the house and never been disappointed. Keep up the great work.👍
Customer in Greater Manchester Posted on 09/08/2021 , work completed 09/08/2021
The trader replied (on 17/08/2021)
Good Afternoon Thank You for your great review, HEH like to keep our workplaces clean and tidy during and after the job has been completed and its important to us that our customers know the procedures we carry out while working in their homes. We are so pleased that you were happy with the service you received from our team during your recent visit. Thank You for your continued custom. It really does mean a lot Kindest Regards from all the team at HEH
Great service year-on-year
Customer Service
Quality
Value
HEH have been looking after our heating system for around a decade now and we've had nothing but excellent service from them. Their customer care is second to none.
Customer in Greater Manchester Posted on 28/07/2021 , work completed 28/07/2021
The trader replied (on 17/08/2021)
Hello Thank you for your lovely review and your custom over the years. It really means a lot. We are so pleased that you are happy with the services and customer care we provide. Warmest Regards From all the Team at HEH
Always Efficient and friendly
Customer Service
Quality
Value
We have been using HEH now for several years and have always been happy with their work. This job was boxing in some radiator pipes in our living room. The job was done to a high spec and the room was left clean. They also serviced our boiler. I always recommend HEH whenever the opportunity arises.
Customer in Greater Manchester Posted on 27/07/2021 , work completed 26/07/2021
The trader replied (on 17/08/2021)
Good Afternoon Thank You for your very kind review. We really appreciate it. We are so pleased you were happy with the service you received from our team recently. We would like to thank you for your continued custom over the years. if you need us in the future please do not hesitate to contact us. Warmest Regards From all the Team at HEH
Breakdown response
Customer Service
Quality
Value
Developed leak in boiler. Telephone call to HEH out of hours engineer who gave us good advice and arranged visit next morning. Arrived as promised and replaced part efficiently. Impressed with HEH Covid arrangements despite the government’s relaxation on masks etc. Given our experience we would recommend HEH.
Customer in Greater Manchester Posted on 21/07/2021 , work completed 21/07/2021
The trader replied (on 23/07/2021)
Good Afternoon Thanks for your very kind review. As a heat plan customer we will always priorities appointments for you. We hope that you are enjoying the benefits of your recent repair and that your boiler is now running smoothly and efficiency once again. HEH will also continue to wear our face masks and practice working safely in our customers homes during this ongoing pandemic Warmest of Regards From all the team at HEH
Highly efficient, informative
Customer Service
Quality
Value
As the previous house owner was a customer for years, I decided to stick with them. I asked them to remove the old gas fire and back boiler so I could get the fireplace removed and the area prepared for a different fire. Andy 'The Boss' came out to assess the job and told me he'd also return to advise on the replacement (I was hoping to use a gas fired 'wood burner' stove, I'd brought with me), once I'd had the fireplace removed. On the day, the guys not only removed the fire and boiler but said, as they'd done it so quickly, they'd get the fireplace out too. All done very quickly, efficiently and cleanly! They've taken photos of the area and made suggestions on what can be done so I can install my stove, as the current space isn't quite big enough. The fire and boiler have been taken away and the fireplace and rubble, neatly stacked outside. Masks were also part of their uniform! Super impressed with this company.
Sue in Greater Manchester Posted on 21/07/2021 , work completed 21/07/2021
The trader replied (on 23/07/2021)
Hello Sue Thank you for taking the time to leave us a lovely review and thank you for putting your trust into us and have us back to continue carrying out work in your new home. We are pleased that you are happy with our work so far and we managed to have the time to complete the extra work also. Andy looks forward to seeing you again in a couple of weeks to advise on the work that is required for your stove. If you need us before than, you know where we are Warmest Regards From all the Team at HEH
Boiler Move
Customer Service
Quality
Value
I have used HEH for over 14 years now and would always use them for any plumbing and boiler work. I contacted HEH about moving my existing combi boiler from one wall to another in the kitchen, they did a brilliant job and the pipe work was clean and laid in nice lines. Communication with the office was also easy and they did the work as agreed.
Customer in Greater Manchester Posted on 20/07/2021 , work completed 13/07/2021
The trader replied (on 23/07/2021)
Hello Thank you for your lovely review. It means so much to us that you have been a valued customer of our for the past 14 years. We are so pleased that you were happy with the recent works that we carried out for you from the office to the engineers. If you need us in the future you know where we are :) Warmest Regards From all the Team at HEH
Boiler Service
Customer Service
Quality
Value
Have used HEH for many years and would recommend them for any work involving Central Heating and Plumbing.
Roy in Greater Manchester Posted on 13/07/2021 , work completed 13/07/2021
The trader replied (on 23/07/2021)
Hello Roy Thank you for your very kind review and your continued custom and thank you for considering us for a recommendation. We look forward to seeing you again in the future for your annual boiler maintenance Kind Regards From all the Team at HEH
Fitting a new boiler
Customer Service
Quality
Value
The two gentlemen Dilan and George who carried the job were professional during the whole day when they were working. They were very courteous and polite and pleasant. They left the place clean and tidy after finishing the job. We were very impressed with their workmanship. Dilan was very patient when setting the system on the mobile phone, which was causing a lot of issues in allowing to download the apps. He fixed the problem patiently and never showed any disgruntling. We are very satisfied and would recommend High-Efficiency heating to our friends and family without any hesitation
Customer in Greater Manchester Posted on 09/07/2021 , work completed 01/07/2021
The trader replied (on 23/07/2021)
Good Afternoon Thank you for your great review. We are so pleased that you were happy with the service you received from our installation team during your recent boiler installation. It is important to us and our engineers that our customers understand the work we carry out and the running of their new boiler and controls no matter how long it take to se up and explain. If you have any problems or queries with your new system please do not hesitate to contact us. We are always happy to help We look forward to seeing you in the future for your annual boiler maintenance Warmest Regards From all the Team at HEH
Fantastic service
Customer Service
Quality
Value
HEH installed my new boiler 7 years ago to a high standard. Since then they have serviced it every year. Their communication to punctuality is excellent.
Customer in Greater Manchester Posted on 08/07/2021 , work completed 08/07/2021
The trader replied (on 09/07/2021)
Hello Thank you for your great review and thank you for having us carry out works in your home over the past 7 years. Your custom really does mean a lot to us. We hope to see you in the future for your annual boiler maintenance. If you need us before then though you know where we are. Thanks Again :) Kindest of Regards from all the Team at HEH
Very Professional
Customer Service
Quality
Value
I have used High Efficiency Heating several time now and found them to be professional in every aspect of their work. I feel safe having had them do a job for me and know that the service or job was done by people who care. A call was received to say they were on the way and as soon as they arrived they got on with the service. I strongly recommend HEH.
Customer in Greater Manchester Posted on 06/07/2021 , work completed 01/07/2021
The trader replied (on 09/07/2021)
Good Morning Thank you for your very kind review. It really means a lot that you have put your trust into us. Our customers mean everything to us and the works we carry out for them is always carried out with a great duty of care. We are so pleased you were happy with the service you received by us and we are grateful that you would consider us for a recommendation. You know where we are should you need us in the future Warmest of Regards From all the team at HEH
Boiler service
Customer Service
Quality
Value
Top quality work done by a friendly and very helpful engineer. I have used this company for many years and the service I have always received has been perfect. Wouldn't use anyone else.
Barbara in Greater Manchester Posted on 21/06/2021 , work completed 21/06/2021
The trader replied (on 22/06/2021)
Good Afternoon Barbara Thank you for your very kind review. We really do appreciate your continued custom. We look forward to seeing you in the future for your boiler maintenance. If you need us before then however, you know where we are. Warmest of Regards All The Team at HEH
Boiler and Fire Service
Customer Service
Quality
Value
Have just had my annual boiler and fire service by HEH (UK) Ltd and as always really pleased with service. As always very professional and the lad did a brilliant job. My fire was cleaned thoroughly so it looks like new. The boiler also was checked thoroughly and as always I feel that I can totally trust HEH to do a brilliant job. Also their punctuality is impeccable and you even receive a text to let you know the engineer is on their way.
Customer in Greater Manchester Posted on 21/06/2021 , work completed 21/06/2021
The trader replied (on 23/06/2021)
Hello Thank you for your great review. We are so happy at how pleased you are with the services we provide from our customer communication to carrying out the works in your home. HEH will always carry out all of our works thoroughly no matter how big or small. We really do appreciate your continued custom and we hope that your boiler and fire run smoothly and efficiently during the colder months Warmest of Regards From all the Team at HEH
Great work and thorough
Customer Service
Quality
Value
The guys that turned up were real professionals great job done and first class. Would recommend to anyone.
Tony in Greater Manchester Posted on 18/06/2021 , work completed 18/06/2021
The trader replied (on 30/06/2021)
Good Afternoon Thank you for your very kind review. We are so pleased you are happy with the works that we have carried out in your home and that your heating system is up and running smoothly and efficiently Warmest of Regards From all the Team at HEH
Excellent service
Customer Service
Quality
Value
HEH carry out both annual support and maintenance on our, quite complicated, heating system. They do so with professionalism, great service, knowledge and excellent communication. Highly recommended.
John in Greater Manchester Posted on 15/06/2021 , work completed 15/06/2021
The trader replied (on 09/07/2021)
Hello John Its always a pleasure carrying out work in your home. No matter how complicated the job we like a challenge. Thank you for your continued customer over the years. It really means a lot. If you need future assistance please don't hesitate to contact us. Warmest of Regards From all the Team at HEH
Key word: Efficient
Customer Service
Quality
Value
We had a new boiler installed this week. The fitters arrived on time on the given date and completed the work within the day. All the work was carried out efficiently, Dave and his colleague were pleasant and very polite. Explained how the new boiler and remote thermostat worked. My wife and I completely satisfied with how the work was carried out. I would definitely recommend this company. The office staff are also very efficient and knowledgeable.
Philip in Greater Manchester Posted on 25/05/2021 , work completed 24/05/2021
The trader replied (on 09/07/2021)
Hello, Thank you for your lovely review. We hope that you are enjoying the benefits of your new boiler and controls. We are so pleased that you were happy with the works that we carried out and the advise from our admin team in the office. HEH have your system covered for the next 10 years with priority call outs and boiler maintenance so you can sit back and relax knowing the heating in your home is looked after :) Thank you for your valued custom. Warmest of Regards From all the Team at HEH
Absolutely fantastic service all the time, fast and reliable
Customer Service
Quality
Value
Really great service all the time, quickly carried out by competent engineers. Would highly recommend, for new boiler and their follow up service.
Mark in Denton Posted on 14/05/2021 , work completed 14/05/2021
The trader replied (on 14/05/2021)
Hello Mark Thanks for your great review. and thank you for considering us for future recommendations. It means a lot. We are really pleased that you are happy with the services we carry out. If you need us in the future, you know where we are Thanks Again From all the Team at HEH
Excellent work
Customer Service
Quality
Value
We had a new boiler installed this week. We agreed the quotation three months ago and given a start date of the 10th May (our choice). The fitters arrived on that date and completed the work within the given three days. All the work was done with almost no disruption. The fitters were pleasant and courteous and cleaned up at the finish. I would definitely recommend this company and have done so to family and friends. I have also found this company very approachable when speaking to the office.
Mr & Mrs Baines in Greater Manchester Posted on 13/05/2021 , work completed 12/05/2021
The trader replied (on 14/05/2021)
Good Afternoon Mr & Mrs Baines Thank you for taking the time to leave us a lovely review. We also greatly appreciate your recommendations. We are pleased you were happy with the service you received from the install engineers during your new boiler installation and the office staff are always here to help with any enquiries you may have with regards to your heating system and controls. We hope that you are enjoying the benefits of your new boiler Warmest of Regards From all the Team at HEH
Great service and efficiency
Customer Service
Quality
Value
I was let down badly by my usual gas servicer when my boiler failed over the bank holiday. One call to HEH solved all my problems. An engineer (Chevvy) called the next morning + diagnosed the problem. The company sourced a new fan + it was fitted (by Gareth) the next day which fixed the problem. Customer service and advice was faultless. I recommend them highly.
Carol in Greater Manchester Posted on 11/05/2021 , work completed 06/05/2021
The trader replied (on 13/05/2021)
Hello Thank you for your valued custom and Thank you for taking the time to leave us a kind review. We are so pleased that the team at HEH managed to get your boiler up and running smoothly again. Warmest of Regards From All The Team at HEH
Excellent service and perfect job
Customer Service
Quality
Value
Excellent service and perfect job, arrived on time, text message sent to say they were on their way. The team of Dave and George were excellent. Polite young man clean workers and easy to communicate with. Quality of the work appears to be excellent system is working perfectly and to be honest you wouldn’t have known they were here. Can’t speak highly enough of the level of service and workmanship we received. Highly recommended.
Customer in Cheshire East Posted on 07/05/2021 , work completed 07/05/2021
Excellent service
Customer Service
Quality
Value
Excellent service from ordering to booking the team to take out my fires to replacing them with new ones. The team will make sure you are safe at all times wearing their masks. Very pleasant team, nothing too much trouble and advising with what is best for space. l have thank you for great service.
Jillian in Greater Manchester Posted on 28/04/2021 , work completed 28/04/2021
The trader replied (on 29/04/2021)
Hello Thank you for your very kind review. We are so pleased you were happy with the service you received from our team. It is so important to us that our customers feel safe during these uncertain times. We hope that you are enjoying the warmth of your new gas fire. Thanks Again From all of the Team at HEH
Excellent Service
Customer Service
Quality
Value
Excellent service, prompt and efficient. Had my boiler up and running on the first visit and faulty part renewed a few days later.
David in Greater Manchester Posted on 20/04/2021 , work completed 19/04/2021
The trader replied (on 29/04/2021)
Good Afternoon Thank you for your lovely review. We are so pleased we managed to get your boiler up and running for you. We hope you are enjoying the benefits of the repair carried out. Warmest of Regards From all the Team at HEH
HEH review
Customer Service
Quality
Value
I have had HEH out a couple of times, for various works completed as well as yearly boiler checks. Always 5* service. Amazing company that really values its customers. Even came a week early to our appointment.
Michael in Greater Manchester Posted on 07/04/2021 , work completed 07/04/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for you kind review. How efficient are we showing up a week early?? We are so pleased that you are happy with the service you have received on each of your visits. Thank you for your continued custom it really does mean a lot. Warmest of Regards From all the Team at HEH
Excellent service
Customer Service
Quality
Value
HEH services my boiler today. Their engineer arrived in the 2 hour slot agreed wearing a mask. Was pleasant & efficiently carried out our service & advised a new pressure gauge was required but was covered under our plan. Within 1/2 hour they had phoned to say the part had been ordered & they will contact to arrange fitting once received. As always excellent service.
Customer in Greater Manchester Posted on 06/04/2021 , work completed 06/04/2021
The trader replied (on 08/04/2021)
Hello. Thank you for your great review. HEH like to be as punctual as possible when it comes to time slots. Being one of our homecare heat plan customers you can enjoy the benefits of not having to worry about your boiler as we have you covered :) If you need any further assistance you know where we are Warmest Regards From All the Team at HEH
New Worcester Bosch Greenstar 8000 style new boiler
Customer Service
Quality
Value
We were really impressed with the initial communication, giving us lots of clear notice of when the job would be done. Text messages to advise when the engineers were en route. The 2 engineers who carried out the work were friendly, smartly presented, wore face masks and laid dust sheets prior to starting the work. The work was carried out efficiently in a smart and tidy manner. Once the work was finished we were given a thorough explanation of the new system including help with setting up the apps on our phones. We can highly recommend HEH if anyone is considering similar work!
Customer in Greater Manchester Posted on 31/03/2021 , work completed 12/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your great review. We are so pleased that you were happy with the service that you received. Communication between us and our customers is so important. From our text message service to the works being carried out, we like to know that our customers are happy from start to finish. We hope that you are enjoying the benefits of your new system. If you need any assistance with that or the controls please do not hesitate to contact one of our team. We are always happy to help Warmest Regards From all the Team at HEH Warmest Regards From all the Team at HEH
Very efficient and effective service
Customer Service
Quality
Value
HEH are a very professional and efficient company. They are very reliable always attend when scheduled and try to go that extra mile to get the job done when specified. Very glad we used this company, who we highly recommended.
Howard in Greater Manchester Posted on 31/03/2021 , work completed 31/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Than you for your great review. We are so pleased that you came to us for your heating enquiries and that you are happy with the services we provide. Should you need us for your heating maintenance in the future you know where we are. Kindest Regards From All The Team at HEH
Professional and Efficient
Customer Service
Quality
Value
I've been a customer of HEH for a very long time, I can honestly say Andy and Sharron and their team are brilliant at what they do. Over the years I've had some breakdowns on my boiler, some at weekends and some in the evenings, Andy never makes me feel like that's a problem. The standard of work is always top quality, I know Andy wouldn't put up with anything less. I've just had my yearly boiler service, what a really nice lad who came, friendly and efficient, he spotted a problem and put it right. Thank you for the usual brilliant service.
Gillian in Greater Manchester Posted on 31/03/2021 , work completed 31/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your lovely review and thank you for being a valued customer of ours for many years. HEH will always prioritize emergency's and will always try to attend as prompt as possible even if that means calling out in the evening & weekend. You are right that Andy wouldn't have it any other way. We hope that your boiler will continue to run smoothly now after your annual boiler service but should you need us, you know where we are. Warmest Regards From all the Team at HEH
Three E's
Customer Service
Quality
Value
Found the company to be efficient, effective and economical. Showed great attention to detail and explained in layman's language. Paid attention to Covid restrictions and were very courteous. No problem in rating them 5 stars.
Richard in Greater Manchester Posted on 26/03/2021 , work completed 26/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your very kind review. It is much appreciated. We are so pleased you were happy with our attention to detail. During these uncertain times its so important to us that we follow all Covid guidelines when working in our customers homes, keeping both you and us safe. Warmest Regards From all the Team at HEH
Perfect Everytime
Customer Service
Quality
Value
I have used HEH for many years, always receive a 1st class service. The workers are always courteous, polite and professional. Would never use anyone else, and would definitely recommend them 100 %.
Lisa in Greater Manchester Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 19/03/2021)
Good Morning Lisa Thank you for your perfect review and thank you for having us carry out work for you over the years. It means a ot to us that you would consider us for a recommendation and we are so pleased that you are happy with the service you receive time and time again from our engineers. Warmest Regards From all the team at HEH
First class help
Customer Service
Quality
Value
Woke this morning to find boiler had stopped functioning and house cold. Called HEH at 8.40 am who rang straight back after the initial call to confirm an engineer would be there in AM. He arrived less than 2 hours later to check and fix the issue and all heating restored. Excellent.
Customer in Greater Manchester Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 19/03/2021)
Hello Thank you for taking the time to leave us a very kind review. HEH will always priorities emergency's and are pleased we managed to get to you so quickly and restore the heating in your home. Warmest Regards From all the Team at HEH
Great work
I would highly recommend HEH, their trade/professional workmen always do a great job and are very helpful and friendly.
Kenneth in Greater Manchester Posted on 18/03/2021 (Reviewer did not use service)
The trader replied (on 19/03/2021)
Hello Kenneth Thanks for your great review. We are a super friendly bunch and it makes us proud that our customers recognize that. We are so pleased that you are happy with the services we provide. Thanks Again From all the Team at HEH
As Usual
Customer Service
Quality
Value
Turned up for boiler service around lunchtime as expected. Serviced boiler with usual efficiency, engineers always friendly. Done now until next year. Would recommend this company.
Eric in Greater Manchester Posted on 15/03/2021 , work completed 15/03/2021
The trader replied (on 19/03/2021)
Good Morning Eric Thank you for having us carry out your yearly boiler service. HEH will always try to be as punctual as possible. Thank you for considering us for recommendation. We look forward to seeing you in the future for your annual boiler maintenance Warmest Regards From all The Team at HEH
Life Savers
Customer Service
Quality
Value
Our boiler stopped working completely about 2 weeks ago, we could not get a repair through our British Gas policy due to strike. We then were partly scammed by an unreliable company, we were giving up hope until we came across this company through Which? Webpage. They responded immediately and resolved the issue within a few days! Every member of the staff were courteous and helpful throughout. Spoke to ladies immediately who managed to get us appointments quickly, excellent communication and service throughout. Special thanks to our engineer Darren who went above and beyond to explain the issue and provided sound advice and most importantly a working boiler! It was lovely to work with a small company that made you feel important as a customer and restored our faith in repair companies. We will use again without a doubt and recommend to anyone who wants what felt like 'old school' respectful service. We are now thinking about replacing our boiler with them which I would do with ultimate confidence! Plus with only a £30 callout/first 1/2hour fee gives confidence. Thank you so much to all involved with our care!!
Customer in Greater Manchester Posted on 15/03/2021 , work completed 12/03/2021
The trader replied (on 19/03/2021)
Hello Thank you so much for your very kind review and that our Which Trusted Trader platform gave you the confidence to come with us for your repair. HEH will always priorities emergency work for customers old and new. We are just pleased that we managed to get your heating back running smoothly again and that you were happy with the service you received from from start to finish. If you require any of our other gas/ heating services please do not hesitate to call. It would be lovely to hear from you again. Warmest of Regards From all of the Team at HEH
Great work fast and efficient
Contacted High Efficiency with regards to a broken boiler. Due to the emergency of the situation they arranged for the replacement boiler to be fitted the next day. Adam and Joe came to fit the boiler found them both to be very friendly, professional, efficient and tidy a job well done. Highly recommend this company and continuing to use them in the future.
Customer in Greater Manchester Posted on 15/03/2021 (Reviewer did not use service)
The trader replied (on 19/03/2021)
Hello Thank you for taking the time to leave us a great review. We are so pleased that we managed to get your new boiler fitted so quickly and you can now enjoy the benefits of heating and hot water in your home again. Thank you for considering us for recommendation also. We look forward to seeing you again in the future for your annual boiler servicing. Warmest Regards From all the team at HEH
Friendly and Professional Service
Customer Service
Quality
Value
Two issues with our central heating and hot water systems caused by a less than positive experience with other Companies were rectified in a professional manner with good advice given and a very friendly manner. I am happy to recommend High Efficiency Heating.
Customer in Greater Manchester Posted on 12/03/2021 , work completed 12/03/2021
The trader replied (on 19/03/2021)
Good Afternoon Sorry to hear that you had a negative experience with other companies. HEH are so pleased that we managed to get your heating up and running smoothly again and you were happy with the service and advise that you received from us. If you need assistance with your heating in the future you know where we are Warmest Of Regards From all the Team at HEH
Efficient and friendly
Customer Service
Quality
Value
Our old boiler broke down and HEH arranged a quote and installation in a very efficient manner. The installers were friendly, knowledgeable, clean and tidy, laying down protective floor covers before they started and cleared up every speck of dust afterwards. They explained about the new boiler and how to use the new controls clearly.
Customer in Greater Manchester Posted on 11/03/2021 , work completed 11/03/2021
The trader replied (on 19/03/2021)
Good Afternoon Thank you for your great review. Thank you for choosing us to install your new boiler. HEH work hard to ensure as little disruption as possible during any works that we carry out in our customers homes. We hope that you are enjoying the benefits of your new boiler and controls. If you need any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
Excellent service as always from HEH
Customer Service
Quality
Value
Booked HEH to upgrade the heating in my open plan kitchen/diner, which was always cold. Andy (owner) talked us through the pros/cons of the various options in advance & we agreed that a plinth heater (connected to my CH system) was the best option. Dave & George came to install the heater (with Andy popping in to check they knew exactly what to do & how). They could not have been more helpful or accommodating, treating our home as if it was their own & checking that we were happy at every stage. We have used HEH for the last 8 years & would not hesitate to recommend them.
Paula in Derbyshire Posted on 05/03/2021 , work completed 05/03/2021
The trader replied (on 12/03/2021)
Hello Paula Thank you for your very kind review. Its always a pleasure returning to customers who have stayed with us over the years. We hope that your are enjoying the benefits of your new plinth heater. Dave and George are a great team and will always ensure our customers understand the procedure of a job from start to finish. If you need any further assistance with your new heating appliance please do not hesitate to contact us Warmest Regards From All the Team at HEH
Prompt professional service's definitely recommend and use again
Customer Service
Quality
Value
Using High Efficiency followed a recommendation by a friend. Booked annual boiler service as previous person retired so a little dubious. Great service from the initial call through to the end service visit. Text alert to confirm booking and en route. Professional guy attended who was very courteous. Everything checked with me at the end and completely tidy and clean. Very impressed and will become my regular contact. Thank you HEH
Customer in Greater Manchester Posted on 04/03/2021 , work completed 03/03/2021
The trader replied (on 05/03/2021)
Hello Thank you for your lovely review. It is always daunting finding a new local trades-person. We are so pleased that you were happy with the service you received including our text message service. We look forward to seeing you again in the future for your annual boiler maintenance. Thank You Again From All of The Team at HEH
Very Impressed
Customer Service
Quality
Value
New boiler fitted to replace a really old boiler. 2 Young Lads came and did the work. Both were very clean and tided up after themselves. Both were really friendly and happy throughout even though it took them a while to remove the old one! I can honestly say I have no hesitation about recommending this Business. SJW
Which? Trusted Traders Consumer Posted on 04/03/2021 , work completed 22/02/2021
The trader replied (on 05/03/2021)
Good Afternoon Thank you for taking the time to leave us a kind review. And thank you for considering us for a recommendation. Some jobs can turn out more complex than others but nether the less our engineers carry out the works no matter how big or small. We hope that you are enjoying the benefits of your new boiler and we look forward to seeing you in the future for your annual boiler maintenance. If you need any assistance with your new boiler before then please do not hesitate to contact us Warmest Regards From all The Team at HEH
Professional, friendly, competent, trustworthy
Customer Service
Quality
Value
Gareth is a credit to the company. Every consideration was taken to be covid compliant. Messaged ahead with ETA and arrived and completed boiler service to agreed schedule. Very informative. Answered all my queries in a way that didn't make me feel stupid and made me feel confident in his advice and expertise. Had a lot of stress recently with a bungled bathroom conversion by another contractor, so was refreshing to deal with someone so competent, with excellent customer service.
Customer in Greater Manchester Posted on 03/03/2021 , work completed 03/03/2021
The trader replied (on 05/03/2021)
Hello Thank you for your kind review. We are so pleased you were happy with the service you received from Gareth. We are sorry to hear of your recent stress. All of our engineers work to the highest standard of customer service and that is exactly what our customers deserve. If you have any further questions or queries with your gas/ boiler/ heating appliances please do not hesitate to contact us. We are always happy to help. Thanks Again Warmest Regards From Gareth and all the Team at HEH
Reliable team carrying out high quality work
Customer Service
Quality
Value
Consistently delivering professional and reliable service. Work carried out in the past 6 years always to a high standard, delivered by courteous and informative engineers.
Customer in Greater Manchester Posted on 25/02/2021 , work completed 25/02/2021
The trader replied (on 05/03/2021)
Hello Thank you for your great review and thank you for being a customer of ours for the past 6 years. It mean a lot to us. We will continue to carry our our services to a very high standard and we do hope to see you again in the future for your annual boiler/ heating maintenance. Should you need us in an emergency you know where we are. Warmest Regards From all the Team at HEH
Great service
Customer Service
Quality
Value
I have just had my boiler serviced and the engineer was friendly professional and efficient, answered any questions I had and the service was the most thorough I have had in the last 8 years. Will certainly be using HEH again
Customer in Greater Manchester Posted on 23/02/2021 , work completed 23/02/2021
The trader replied (on 05/03/2021)
Good Afternoon Thank you for taking the time to leave us a great review. It means a lot. We are so pleased you were happy with the service you received and that the engineer was able to answer your questions. If you need us in the future please do not hesitate to contact us Warmest Regards All the Team at HEH
Excellent service
Customer Service
Quality
Value
I have been with High Efficiency company for a few years now. I am very happy with the service. A boiler engineer came on Friday on time to do an annual service and inspection. He was very knowledgeable, professional and friendly. He was wearing PPE. It was great service. I am very happy with it. Thank you so much. Kind regards Olga Flemington, Uppermill
Customer in Greater Manchester Posted on 22/02/2021 , work completed 19/02/2021
The trader replied (on 05/03/2021)
Thank you for your very kind review Olga We are delighted to have you as one of our valued customers over the years. Our engineers will continue to wear PPE on every job ensuring the safety of our customers and our staff during these uncertain times. We look forward to seeing your friendly face in the future for your annual gas boiler service and or any other gas/ heating enquires. Thanks Again Warmest Regards From All The Team at HEH
Very efficient and professional
Customer Service
Quality
Value
We used this service to fit a hive. He was very professional and efficient. Would definitely recommend and will use this service again if required. Very reasonable cost.
Customer in Greater Manchester Posted on 18/02/2021 , work completed 15/02/2021
The trader replied (on 19/02/2021)
Hello Thank you for your very kind review. We are so pleased that you were happy with the service you received and it means a lot to us that you would consider us again in the future. We hope that you are enjoying the benefits of your new Hive. Thanks Again Warmest Regards From All the Team at HEH
Boiler repair
Customer Service
Quality
Value
Have been using this company for over ten years and wouldn't use anybody else From installation to service plan Excellent service from the first phone call to engineer calling all done within 24 hours Cant recommend highly enough Great family run company
Darren Johnson in Greater Manchester Posted on 18/02/2021 , work completed 21/02/2015
The trader replied (on 19/02/2021)
Hello Darren Firstly thank you for being a valued customer of ours for the past 10 years. We really appreciate your kind review and are so pleased that you have stayed with us for all your heating needs. As a Heat Plan Customer of ours you will always be priority. Thanks Again Darren From all of the Team at HEH
Perfect
Customer Service
Quality
Value
Annual boiler service at new property, expected some issues but there were none. Talked through some of the common faults, sorted out the key issue to fill the boiler. Even showed me how to sort out the batteries in the thermostat.
Customer in Greater Manchester Posted on 15/02/2021 , work completed 15/02/2021
The trader replied (on 19/02/2021)
Hello Thank you for taking the time to leave us a great review. We really appreciate it. We are so pleased that their were no issues with the boiler during your boiler service. Our engineers are always happy to answer any questions while on site and talk through any queries. If you need further assistance please do not hesitate to contact us otherwise we hope you are settling into your new home nicely. Warmest Regards From all the Team at HEH
Boiler wouldnt fire up
Customer Service
Quality
Value
Engineer attended within 2 hours. Fixed within 10 minutes. The usual high quality, speedy response you can expect from this highly professional, customer- focused company. Thank you
Customer in Greater Manchester Posted on 13/02/2021 , work completed 13/02/2021
The trader replied (on 19/02/2021)
Good Morning Thanks for your amazing review. We are really happy we managed to get your boiler going again especially with the freezing weather around that time. HEH will always priorities emergency's for our valued customers. Kindest Regards From All the Team at HEH
Boiler service
Customer Service
Quality
Value
Fast and efficient boiler service at a reasonable price. On time with a text message to let you know they are on there way. Great customer service.
Customer in Greater Manchester Posted on 12/02/2021 , work completed 12/02/2021
The trader replied (on 19/02/2021)
Good Morning Thank you for your kind review. We are so pleased you were happy with our services including our text message service. Its important to us that we keep our customers updated with their appointments. We hope you boiler continues to run smoothly and efficiently now it has had its annual boiler service Warmest Regards From All the Team at HEH
Two old commercial boilers
Customer Service
Quality
Value
Their engineer was very knowledgeable about these 40 year old boilers. Spent nearly 4 hours on site, as planned. He explained what he had done and the options for further work, which was agreed. Courteous, honest and friendly. Explained the paperwork which needed signing. I have great confidence in their future work. A prompt invoice as well.
Customer in Greater Manchester Posted on 10/02/2021 , work completed 09/02/2021
The trader replied (on 19/02/2021)
Good Morning Thank you for your great review. Our commercial engineer Gareth has lots of experience with these types of boilers. We will always allocate more time for him to carry out his work in this area. We are so pleased you were happy with his service and trustworthy advice for further work required. Our admin team check and update jobs as they come back onto the system so we can priorities follow up calls, emergency work, invoices etc. Thank You Again Warmest Regards From Gareth and All the team at HEH
Boiler service.
Customer Service
Quality
Value
I have been having my boiler serviced by HEH for the past three years. I would highly recommend them for your heating and servicing needs. Always professional, on time, and great to deal with. They are one of those firms that after being used, you will no longer need to shop around. A good quality firm is always worth sticking with and this is certainly the case with HEH.
Customer in Greater Manchester Posted on 08/02/2021 , work completed 08/02/2021
The trader replied (on 12/02/2021)
Good Morning Thank you for your great review and being a valued customer of ours for the past 3 years. Its an absolute pleasure carrying out our services to customers like yourself and we are so pleased that you have chose us to carry out your gas heating needs. Warmest Regards From all the team at HEH
Excellent Job
Customer Service
Quality
Value
I had a new Worcester boiler installed by HEH UK. Although they were very busy they kindly scheduled me in fairly quickly as I had been without heating and hot water for a few weeks. Communication was excellent from start to finish. The job took all day but the lads who carried out the work arrived at specified time and were very professional explaining everything as they went along. The wall that the boiler was fixed to was found to be in disrepair and the lads went above and beyond to repair the area so that I could have my new boiler installed. Aftercare was also excellent - I was contacted to make sure I was happy with the job. Overall I had an excellent experience with HEH UK and would not hesitate to use them again.
Customer in Greater Manchester Posted on 02/02/2021 , work completed 28/01/2021
The trader replied (on 05/02/2021)
Good Morning Thank you for your very kind review. We are so please you had a great experience with us and that you were happy with the service you received from start to finish. We hope that you are now enjoying all of the benefits from your new Worcester Bosch Boiler If you need any assistance with your new boiler please o not hesitate to contact us. We look forward to seeing you again in the future for your annual boiler servicing. Warmest Regards From all the Team at HEH
Fast and efficient radiator repair or replacement.
Customer Service
Quality
Value
From phoning HEH, you get the best efficient service you could want, from price to work being completed. Very smart well mannered lads and office staff. They get on with work and it’s done to a standard, that you wouldn’t know they had been, as an elder person you felt very safe and at ease, whilst they got on with the work. We use them all the time now, a great family firm .
Customer in Greater Manchester Posted on 22/01/2021 , work completed 21/01/2021
The trader replied (on 29/01/2021)
Hello Thank you for your lovely review. It makes us so happy to know that you feel safe in our hands. Its always a pleasure speaking to our valued customers weather its one of the office staff or the engineers. We hope the heating in your home is keeping you warm during these colder months. If you need us in the future you know where we are :) Thanks Again From all the Team at HEH
Excellent job, well executed
Customer Service
Quality
Value
Had to wait for a little as they were busy. However once ordered, the date was fixed they turned up as promised. Work was carried out to a high standard and included removal of old boiler, relocation and installation of new Worcester boiler and smart controls. The fitters Dylan and George were easy to talk to, explained everything well and were happy to answer my questions. They tidied up as they went and went above and beyond to do a complete job. I can now control each radiator manually and individually using an app and can also have one or more schedules. Takes a little bit of getting used to but is good when you get the hang of it. Given that the old system was complex and difficult to access and had a lot of redundant fittings, valves and pumps they did a great job of tidying up and simplifying the system. I would not hesitate to recommend as they are so professional. The company always responds efficiently when needed and even sent a Christmas card.
Customer in Greater Manchester Posted on 19/01/2021 , work completed 18/11/2020
The trader replied (on 29/01/2021)
Good Morning Thank you for taking the time to leave a kind review. HEH will always try and prioritize work especially emergency's. We apologies that you had to wait a while to have your new boiler installed but we are so pleased you were happy with the service you received from our install team Dylan and George. Its good to hear you are getting used to your new Worcester boiler system and controls. If you do need any assistance however in the future please do not hesitate to contact us. We are always happy to help. Warmest of Regards From all the Team at HEH
Efficient company
Customer Service
Quality
Value
I have used this company for many years. I would definitely recommend. They message you before arriving and always arrive when they say they will, if there is a problem (only happened once) they keep you informed. They are always efficient and professional.
Customer in Greater Manchester Posted on 08/01/2021 , work completed 08/01/2021
The trader replied (on 29/01/2021)
Hello Thank you for your very kind review. It is much appreciated. We will always keep our customers informed of any works we are to carry out in your homes even if and when a problem arises. We thank you for your continued custom over the years. If you need us again in the future, you know where we are. Warmest Of Regards From all the Team at HEH
Top Firm
Customer Service
Quality
Value
Phoned regarding a leak on central heating system. Within the hour the job was done. Very well presented engineer who spoke in none-technical language which I appreciated. Can't speak highly enough of this local,caring company. Wouldn't think of using any other firm.
David in Greater Manchester Posted on 07/01/2021 , work completed 07/01/2021
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your great review. We are so pleased you were happy with the service we provided. It important our customers understand the works we are to carry out in their homes. And it makes us really happy that you would consider us again to carry out work for you. Warmest of regards From all the Team at HEH
Efficient, helpful and courteous
Customer Service
Quality
Value
High Efficiency Heating serviced our gas fire and repaired the starter motor. It subsequently malfunctioned again a few weeks later when they returned promptly and fixed it again. There was no charge for the second visit. Our experiences with all members of staff have been very positive. They are very friendly and knowledgeable. We will not hesitate to use this company again and will also recommend to our friends and family. Thank you to all concerned.
Customer in Greater Manchester Posted on 06/01/2021 , work completed 06/01/2021
The trader replied (on 12/01/2021)
Good Afternoon We really appreciate your kind review. HEH would not charge for a call back on any work we have carried out within an acquired time period. We are just happy that we managed to get your fire back going for you and you can enjoy the benefits of it during the winter months. We are so pleased of you positive experience with us. That means a lot. We really do love what we do for our valued customers like yourself. Should you need any further assistance please do not hesitate to contact us Warmest of Regards All the Team at HEH
The only company I'll ever use for my heating system
Customer Service
Quality
Value
Have used HEH for the last 5 years, from the boiler check when buying my house in 2016, boiler repairs and a new boiler installation in January 2021. Excellent customer service from the 1st phone call, the boiler quote, the paperwork and to today's installation (thanks Dave and George). Now have a lovely warm and toasty house. Thanks Andy, Sharron and all the team.
Customer in Greater Manchester Posted on 05/01/2021 , work completed 05/01/2021
The trader replied (on 12/01/2021)
Hello First of all Thank you for your great review. We really do appreciate it and Thank you for your continued custom over the years. We are so pleased that you are enjoying the benefits of your new boiler and that your heating system is one less thing for you to worry about during these uncertain times. If you need any assistance with your new boiler or controls please do not hesitate to contact a member of our Team and we will be happy to help. Thanks Again Warmest Regards From all the Team at HEH
Brilliant firm
Customer Service
Quality
Value
Had my old Heatline comboi changed to a new Worcester combi. Brilliant workmanship. Excellent service from Start to finish.
Customer in Greater Manchester Posted on 21/12/2020 , work completed 21/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for you kind review. We are so pleased you were happy with the service you received from our Installation Team. We hope that you are feeling the benefits of your new Worcester Bosch combi boiler. We look forward to seeing you again for your annual boiler service. If you need any assistance with your new boiler please do not hesitate to contact us. Warmest of Regards From all the Team at HEH
No hestatation in recommending
Customer Service
Quality
Value
From the first enquiry leading to a quotation then boiler installation this company were first class. Professional, efficient, corrects, knowledgable and reliable. I had a Worcester combi boiler fitted at short notice with no fuss or stress. Just a very professional service from all concerned from admin to installation
Customer in Greater Manchester Posted on 20/12/2020 , work completed 19/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your kind review. And thank you for considering us for a recommendation. We are so pleased you were happy with the service you received. We hope that you are getting all of the benefits from your new Worcester boiler and its guarantee. Should you need any assistance with your new boiler or controls please do not hesitate to contact us. Warmest Of Regards From all the Team at HEH
Brilliant Bosch Boiler Installation
Customer Service
Quality
Value
HEH replaced the boiler in our old house, and were our first port of call when we moved and in need a of new boiler in a new location as part of a full modernisation. Andy (The Boss) did the survey, confirming it could go where we wanted it, recommended a boiler that could fit into a cupboard, whilst satisfying my inner geek offering a smart thermostat. Also including connecting the gas hob, and decommissioned the gas fire at the same time. The quote was delivered promptly, and was competitive. Deposit paid, and the fitters booked, Dave & George turned up on time, smart, polite, friendly, and with a bit of personality that made it quite enjoyable! Rather than just throw the boiler on the wall, they asked our preference for pipe locations, explaining ways they can do it, to ensure we were happy, nothing was too much trouble. The pipework is neat and tidy (something the wife was concerned about), they explained why pipes were run in certain ways to meet regulations, and the boiler is a vast improvement on the the previous one. It was a long day for the lads and not one complaint. A follow up call from Sharon the next day to check everything was OK. It was straightforward from start to finish, and we're delighted with the boiler and installation, the team are a credit to HEH.
Customer in Greater Manchester Posted on 19/12/2020 , work completed 17/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Wow, Thank you for your great 5 star review. It is much appreciated. Also thank you for having us carry out work in your new home. We are so pleased that you were happy with the service you received and yes you are right our engineers have a lot of personality especially Dave and George, however professional. Our engineers will always explain a job to our customers no matter how big or small as its important to us to know that our customers understand the works that is to be carried out in their homes. We hope you are enjoying the benefits of your new boiler and controls. Should you need any assistance please do not hesitate to contact us, otherwise we look forward to seeing you again for your annual boiler service Thank You Again Warmest of Regards From All of The Team at HEH
5 star family company
Customer Service
Quality
Value
Annual service detected a possible problem and referred immediately to Vaillant so as to be sorted by Christmas. Friendly efficient people and more importantly honest and know their job. Wouldn’t use any other company now
Customer in Greater Manchester Posted on 17/12/2020 , work completed 17/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your lovely review. Your comments go to show how important it is to have your gas appliances serviced annually. We are just so glad that we could diagnose a potential problem and that you had sorted just in time for Christmas. We are so pleased that you would consider us for your future heating needs. Warmest Of Regards From all the Team at HEH
Good service once again
Customer Service
Quality
Value
I've used High Efficiency Heating quite a few times and each time they have risen to the occasion ranging from simple (but not for me) problems to the more complex.
Customer in Greater Manchester Posted on 17/12/2020 , work completed 16/12/2020
The trader replied (on 12/01/2021)
Hello Thanks for your great review. It is much appreciated. HEH will rise to any challenge no matter how big or small for our customers. We hope that your heating system is now keeping you warm during these uncertain times. Thank you again From all of the Team at HEH
Repair and Service
Customer Service
Quality
Value
Andy provided us with the best solution at a very reasonable price. The work was carried promptly and efficiently and in a thoroughly professional manner. We are extremely happy and would not hesitant this company.
Customer in Greater Manchester Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your kind review. Andy will always find the best and most cost effective solutions for all of our customers we are so pleased you were happy with the quick response and service you received. If you need us in the future please don't hesitate to contact us. Thanks Again From All The Team at HEH
Brilliant Service
Customer Service
Quality
Value
Had a smart meter fitted and was informed by the fitter that I had a Gas leak. I always use HEH so phoned immediately , Leanne was so good and booked an appointment for me. Andy came round, detected and fixed the problem within the hour. These people are so customer friendly and efficient. I highly recommend them. Thank you .
Customer in Greater Manchester Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 08/12/2020)
Good Afternoon Thank you for your very kind review. We are so happy we could be of assistance to you with your gas leak so quickly. Its important to us that our customers are safe in their homes and will always prioritise emergencies no matter how big or small. We hope your gas appliances run smoothly over the winter months but should you need us please do not hesitate to call Warmest Regards From all the Team at HEH
5 Star company
Customer Service
Quality
Value
Just had my boiler serviced for another year. Engineer on time and as efficient and professional as always. In fact any communication with this company is always 5 star and a pleasure to do business with.
Customer in Greater Manchester Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 08/12/2020)
Hello Thank you for your lovely review. It is an absolute pleasure carrying our work for customers like yourself! We are so pleased you were happy with the service you received. Now that your annual boiler service has been carried out your boiler should run smoothly and efficiently during the winter months however should you need us for anything you know where we are. Warmest Regards From all the Team at HEH
Excellent Service
Customer Service
Quality
Value
Woke this morning to a leaking boiler so rang High Efficiency Heating. They were extremely busy but managed to get an engineer to me to look at the problem. Once the engineer saw the boiler he had it fixed in half an hour giving us our heating and hot water back. Great service and reasonable price. High Efficiency from the call taker to the engineer, can definitely recommend these for your boiler needs.
Customer in Greater Manchester Posted on 16/11/2020 , work completed 16/11/2020
The trader replied (on 08/12/2020)
Good Afternoon Thank you for you kind review. HEH will always try to priorities emergency's even in our busiest months. We are so happy we managed to repair your boiler for you and thank you for considering us for recommendation. Warmest of Regards From all the Team at HEH
Heh High Efficiency Heating UK
Customer Service
Quality
Value
Heh High Efficiency Heating UK. 9/11/2020. New ignition sensor. 12/11/20 New PRV Sensor Cartridge. I have always used Andy Baxter to fix my boiler. He & his company are 100% Trustworthy & Reliable. He knows his business inside out. He has been in the business for 35 yrs. Tells you exactly what needs doing & how much it will cost upfront. Invoices provided for the work carried out. Has lovely, polite, friendly staff working for him who are very helpful. I would never use anyone else. I would 100% Recommend Heh High Efficiency Heating to everyone all of the time!
Customer in Greater Manchester Posted on 12/11/2020 , work completed 12/11/2020
The trader replied (on 24/11/2020)
Hello Thank you so much for your very kind review. And thank you for continuing to be customer of HEH. It really does mean a lot. We are so happy that we managed to get your boiler back working for you in time for the winter. If you need any further assistance with your heating in the future you know where we are. Thankyou again Warm Regards From all of the Team at HEH
First Class
Customer Service
Quality
Value
Replacement boiler needed, Andy Baxter surveyed, no fuss, no hard sell, gave options and fully detailed quote for replacing existing boiler and pipe work and explained process of installation, professional on the outset. The two engineers who came and installed are a credit to the company, clean, tidy, polite and considerate to our needs, they were a pleasure to have them working in our home. The workmanship is outstanding, attention to detail went far beyond our expectations, no mess and no disruption. We have no hesitation in recommending High Efficiency Heating to anyone. Many thanks Andy!!! Regards G.T
Gerry T in Derbyshire Posted on 12/11/2020 , work completed 11/11/2020
The trader replied (on 24/11/2020)
Good Afternoon Gerry Thank you for your very kind five star review. It is much appreciated. We are so pleased that you were happy with the service you received from our installation Team. We hope you are enjoying the benefits of your new boiler especially with the colder months fast approaching. If you need any assistance with the boiler or the controls in the future please do not hesitate to contact us. We are always happy to help. Warmest of Regards From all the team at HEH
Really great work
Customer Service
Quality
Value
I had a kitchen heater which was broken and wouldn't spark. The engineer who came, C Rogers, was polite and efficient. He explained all the job to me and even, even though the heater has been condemned, arranged for a replacement to be sorted for me as soon as possible. I wouldn't hesitate to use them again for my boiler and gas fire servicing.
Customer in Greater Manchester Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 24/11/2020)
Hello Thank you for your great review. We are so pleased we could be of assistance to you and that we are able to supply and install a new wall heater for you in time for Christmas. We look forward to seeing you in the near future. Warmest of Regards From C. Rogers and all the team at HEH
Great Work
Customer Service
Quality
Value
Had 2 radiators changed and a boiler service. Install team arrived at agreed time, work carried out quickly and cleanly. Service engineer arrived just after install team and carried out full service on boiler. Engineer and install team checked system was working correctly before leaving. Will definitely recommend HEH(UK) LTD and have no problems using them in the future.
Customer in Greater Manchester Posted on 04/11/2020 , work completed 04/11/2020
The trader replied (on 06/11/2020)
Good Afternoon Thankyou for your five star review. It means a lot. We are so pleased you were happy with our quality of work and the service you received and we hope you are enjoying the warmth of your new radiators! If you need any assistance in the future you know where we are. Warmest Regards From all The Team at HEH
The annual boiler service was completed efficiently, with politeness and was informative. This is the quality service as always. Thanks Andy
Customer Service
Quality
Value
Professional and efficient is there business ethos. I trust and appreciate there friendly advice and standard of work. I have recommended them to others consistency is key!
Customer in Greater Manchester Posted on 29/10/2020 , work completed 29/10/2020
The trader replied (on 06/11/2020)
Good Afternoon We really appreciate your very kind review. Thank you. We pride ourselves on our customer service and genuinely love what we do. Thank you so much for your recommendations. Warmest Regards From all the Team at HEH
A great job
Customer Service
Quality
Value
I had a radiator fitted in my bathroom. The two people who carried out the job arrived at the specified time and were very professional and friendly. Everything l needed to know was explained to me and all my questions were answered. They cleaned the area when the job was completed and removed all the packaging/rubbish. All radiators were checked to ensure they were working properly. I have used High Efficiency Heating in the past and would definitely use them again in the future.
Customer in Greater Manchester Posted on 19/10/2020 , work completed 19/10/2020
The trader replied (on 06/11/2020)
Hello Thank you for taking the time to leave us such a lovely review. We are so pleased you are happy with your new radiator and the service you received. It is important to us that we take care while in customers homes and leave our work area clean and tidy and free from any clutter we have caused. We look forward to seeing you in the future to attend you heating enquiries :) Thanks Again From all the Team at HEH
Excellent
Customer Service
Quality
Value
I phoned on the 21st September, someone came the day after to do the survey. On Friday the 28th September the boiler was fitted. I just wanted to say right from the girl in the office right through to the boys who fitted the boiler, they were brilliant. Couldn't have wished for better.
Customer, Ashton Under-Lyne Posted on 15/10/2020 , work completed 28/09/2020
The trader replied (on 06/11/2020)
Hi Thanks for your great review. Its really appreciated. We are so happy we managed to get your new boiler in right in time for the winter months and we are so pleased you were happy with the service you received from the office to the installers. If you need any assistance with your new boiler and controls during the winter please do not hesitate to contact us. Thanks Again From all the Team at HEH
Annual Boiler Service
Customer Service
Quality
Value
Excellent, efficient and expert service as always, I have been using HEH for 5 years now and they have done everything right from day one.
Customer in Greater Manchester Posted on 08/10/2020 , work completed 08/10/2020
The trader replied (on 06/11/2020)
Hi Thank you for your very kind review and your continued custom over the past 5 years. It really does mean a lot. Its good to know we are getting it right :) We do love what we do here at HEH. If you need us in the future you know where we are. Warmest of Regards From all the Team at HEH
I've been using HEH for more than 10 years for all my plumbing and heating requirements. Today was my annual boiler service
Customer Service
Quality
Value
I've been using HEH for more than 10 years for all my plumbing and heating requirements. Today was my annual boiler service. As usual the customer service is second to none. A text message telling you the engineer is on his way and in today's world the engineer was fully covid safe, with gloves and mask. Service carried out efficiently and to a high standard. This is a family run business and is extremely trustworthy.
Customer in Greater Manchester Posted on 07/10/2020 , work completed 07/10/2020
The trader replied (on 06/11/2020)
Hello Thank you for your very kind review and Thank you so much for your continued custom for all them years. It really does mean a lot. We pride ourselves on our communication with our valued customers. We do like to be as punctual as possible and the text message service really helps with that. We hope to take care of you in the years to come so should you need us you know where we are. Warmest of Regards All the Team at HEH
Professional and friendly service
Customer Service
Quality
Value
An intermittent, loud noise and vibration from the water tank in the loft on running the hot taps from anywhere in the house was investigated by High Efficiency Heating UK Ltd who diagnosed it as a probable faulty ball-cock. It was agreed that a new one would be fitted at a subsequent date. However, a week after the initial investigation there had not been so much as a murmur from the water tank. I spoke to the chap who had come and he explained he had tweaked the ball-cock whilst he was here, and said that so long as the problem does not return there was no need to replace the part. I was not even charged for the initial call-out. I will certainly use this company again no matter how big or small the job. Highly recommended.
Customer in Greater Manchester Posted on 07/10/2020 , work completed 30/09/2020
The trader replied (on 06/11/2020)
Good Afternoon We really appreciate you leaving us a very kind review. We are happy we could be of assistance to you. Our engineers will always try to solve a problem in the most cost effective way and would never recommend fixing something that's not broke. We are so pleased you are happy with our services. Should you need us in the future please don't hesitate to contact us. Thanks Again From all of the Team at HEH
New boiler system
Customer Service
Quality
Value
We would highly recommend this company. Excellent work at an excellent price - good value from a local company who were far more competitive than the “big boys” ! From the initial quote right through to completion of the work all staff and workmen extremely friendly knowledgeable competent and helpful. Dave and George arrived precisely on time on the day of installation and worked non-stop all day to make sure work was completed to our satisfaction and ensuring everywhere had been put back in place and was tidy. If you’re contemplating having any heating work done give them a go and support our local businesses.
Customer in Greater Manchester Posted on 01/10/2020 , work completed 28/09/2020
The trader replied (on 06/11/2020)
Hello As a local business we do rely on recommendations and word of mouth so we thank you for leaving us a very kind review. We are so pleased that you were happy with the service you received. Dave and George are a great team. Customer care and satisfaction are our top priority. If you need any assistance with your new boiler or controls please do not hesitate to contact us. We are always happy to help. Warmest Regards From all the Team at HEH
Complete heaating system
Customer Service
Quality
Value
During my annual boiler service it was discovered the heating had a blockage and could breakdown at any time, My service engineer could not do the job but got in touch with High Efficiency. They phoned me the same day with an appointment. Andy Baxter, came a couple of days later. He explained a complete heating system was required. Went away priced the job. Two weeks later two lovely young men came. They worked very hard for the 3 days it took. They were very pleasant, helpful nothing too much trouble. I have mobility problems and am old but treated me with respect, and chatted to me when in the room. I now have lovely new radiators and combi boiler. They put everything back in its place. Even sealed my leaking gutter whilst they had the ladder at the back. It is a lovely Company to deal with and lovely staff.
Customer in Greater Manchester Posted on 25/09/2020 , work completed 24/09/2020
The trader replied (on 20/10/2020)
Good Afternoon Thank you for your very kind review. We are so pleased that you were happy with the service you received during your recent boiler installation and that the engineers took care of you. All of our customers mean so much to us and we will always go above and beyond to make sure that you are safe and warm in your home. We hope that you can now enjoy the winter months free from worry that your boiler may breakdown. If you need any assistance with your new boiler or controls please do not hesitate to contact us Warmest of Regards From all the Team at HEH
Helpful again
Customer Service
Quality
Value
Earlier this year had a problem with our gas meter could not find any one to get in touch with at British Gas got in touch with Heh they came straight away confirmed the problem and they got through to to British Gas for us. Today after spending over an hour trying to reprogram the central heating controller I phoned them they arrived with an hour and showed me what I was doing wrong. We can’t recommend this company highly enough from the moment you phone them they are ready to help no matter how big or small your problem is.
Customer in Greater Manchester Posted on 25/09/2020 , work completed 25/09/2020
The trader replied (on 06/11/2020)
Good Afternoon Thank you for leaving us a great review. We are so happy we could be of assistance to you. We will always attend no matter how big or small. Our engineers are always happy to help. If you need any assistance during the colder months you know where we are :) Warmest Regards All the Team at HEH
Radiator problem
Customer Service
Quality
Value
One radiator was not getting hot - Andy from HEH came the next day and resolved the problem within 10 minutes. He used PPE and kept socially distanced. Brilliant service, friendly and helpful.
Customer in Greater Manchester Posted on 09/09/2020 , work completed 08/09/2020
The trader replied (on 20/10/2020)
Good Afternoon Thank you for your kind review. We are really pleased that Andy managed to get your radiator back going for you. During these uncertain times its important to us that our customers are warm in their homes. Thanks Again Warm Regards From all the Team at HEH
First class service
Customer Service
Quality
Value
We have used HEH three times now for general servicing and system upgrades. They are reliable, friendly and totally professional. We get a text to say they are on their way and another after they have left to confirm that we are happy with the service. The engineers cover their shoes when they come in and, when they were replacing radiators, covered the carpets with clingfilm. They clean up after themselves so no mess. When they've finished they explain what they've done and make sure you're happy before they leave site. We'd recommend HEH without any hesitation.
Customer in Greater Manchester Posted on 09/09/2020 , work completed 02/09/2020
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review. We are really pleased you have been happy with the services we have provided to you including our texting and aftercare service. Thank you for choosing to recommend us also. it really does mean a lot Thanks Again from all the team at HEH
What a relief!
Customer Service
Quality
Value
We had a problem with our thermostat in the lounge, so my husband called HEH to help us sort it out. Apparently, the thermostat cannot communicate to the boiler and control it so it had to be replaced. It would have cost us hundreds of £ as it hasn't been serviced but our contractor managed to have us signed up for the servicing and this reduced the total bill drastically. Gareth did the job efficiently and quickly, and I myself felt very relieved when it was fixed as I know nothing of the sort. Knowing that I can call them anytime we have any issues with the heating gives me such a sense of relief. We are very happy with the service that they have provided us. Gareth deserves a raise!
Mrs W in Greater Manchester Posted on 04/09/2020 , work completed 03/09/2020
The trader replied (on 13/10/2020)
Good Afternoon We really appreciate you taking the time to leave us such a lovely review. Thank you. Gareth and the team are very happy we were able to repair you thermostat while saving you £££'s - Thank you for choosing HEH to take care of you in the future. Warmest Regards All the Team at HEH
Friendly, professional and extremely efficient
Customer Service
Quality
Value
From the speedy response to our email query through to the completion of the installation of our new central heating system all HEH staff have been friendly, professional and extremely efficient. Installing a new central heating system to replace a 30 year old boiler, and even older piping and radiators, was not without problems but at all times we felt we were in safe, competent and experienced hands. Andy's initial visit provided us with clear information about what was needed, followed swiftly by a quote and an installation date. Dave and George arrived promptly on the Monday morning and worked solidly throughout the week, helped by Dylan on Tuesday, to get the job done. They kept us informed about their plans each day and identified a room which we could use to keep out of the way. Throughout the week they went the extra mile, making sure they kept the house clear and tidy as they did so. When some issues arose in connecting with the Bosch server at the end of the week Richard arrived quickly to resolve them. No mean feat on a Friday afternoon! We are delighted with our new system and are pleased to know we can keep an ongoing relationship with HEH to maintain our central heating through their 10-10-10 Care plan. Thank you to Andy, Dave, George, Dylan, Richard and the rest of the team for a great job very well done
Wendy and Jon Posted on 03/09/2020 , work completed 28/08/2020
The trader replied (on 13/10/2020)
Good Afternoon Wendy & Jon Thank you so much for your wonderful review. We are so pleased you were happy with the standard of customer care your received. It means a lot to us that our customers know they are in safe hands We look forward to taking care of you and your new boiler & system on our 10-10-10 contract. With 24 hour care you can contact us anytime if you have any concerns with your new boiler, system or controls. Thanks Again From All The Team at HEH
Fantastic service
Customer Service
Quality
Value
I have used this company for years and wouldn’t use any other. They are reliable and trustworthy and give fantastic service. They put our central heating system in and have serviced it every year since I trust them totally. There has never been any problems with any of the work they have done as they do it to such a high standard
Customer in Greater Manchester Posted on 03/09/2020 , work completed 03/09/2020
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review and thank you for putting your trust into us and having us back over the years to maintain your gas appliances. It really does mean so much. Thanks Again From all the Team at HEH
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review and thank you for putting your trust into us and having us back over the years to maintain your gas appliances. It really does mean so much. Thanks Again From all the Team at HEH
Excellent service and communication
Customer Service
Quality
Value
Andy visited and assessed numerous boilers for us at different locations, sent a report on the same day and completed the works necessary to avoid costly condensate pipe freezing issues before winter comes. The text messaging service was really helpful as it is a handy reminder of the appointments. Five star service, would highly recommend.
Customer in Greater Manchester Posted on 27/08/2020 , work completed 27/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thank you for your kind review. HEH understand how busy life can be so we like to give our valued customers gentle reminders of their appointments. We are so pleased you were happy with the service we provided and that your boilers and pipes will now run smoothly during the winter months. Warmest of Regards From Andy and The Team at HEH
Work carried out to high standard
Customer Service
Quality
Value
Full boiler service, work done quickly and efficiently, nature of repairs explained by engineer, work carried out to high standard and site left clean and tidy.
Customer in Greater Manchester Posted on 19/08/2020 , work completed 19/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with the service you received and that your boiler will be running smoothly and efficiently during the winter months Warmest of Regards From all the Team at HEH
Great Service
Customer Service
Quality
Value
We contacted Andy on Monday and he came the same day to give us a quote. He said he would follow up within the hour with emails outlining the various options open to us. He did exactly that getting back within 45 minutes with a variety of quotes. He said his team would arrive on Saturday between 8-9 and they arrived at 8.05! Fantastic. The team were friendly and hard-working and had installed a new boiler by half-past two including putting in new pipes outside for the gas. We were really impressed and the service is outstanding, for example making it clear if there was anything we did not understand the controls to just ring them. In addition, they cleared up after themselves and took pride in the work they did. I would unreservedly recommend to anyone. Thank you.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 08/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review. We really appreciate it. We also thank you for having us carry out work in your home and are so pleased that you were happy with the service you received. If there is anything you are unsure of or if you need assistance with your new boiler and controls during the winter months please do not hesitate to contact us. Thanks Again From all the team at HEH
Very efficient. Brilliant.
Customer Service
Quality
Value
There was no heating and hot water. Phoned High-Efficiency Heating (UK) Ltd to arrange for an engineer to come round and deal with the problem. As soon as he arrived he got straight on with the job and in no time at all the problem had been found, dealt with and explained. The engineer was a very pleasant man, easy to converse with and it came across that he really knows his job and with a wealth of knowledge and experience. From the first phone call to HEH (UK) LTD to the engineer leaving my home with the problem solved was a very efficient service indeed and would recommend them most highly.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 09/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for having us carry out work in your home. We are so pleased that we managed to rectify the problem and get your hot water back up and running. HEH will always priorities emergency calls. We understand how important it is to have hot running water and heating more so now in these uncertain times. Should you require our services during the winter months please do not hesitate to contact us. Thank You again for having us. Warmest Regards All the Team at HEH
Superb work and customer service
Customer Service
Quality
Value
Ours was a big, three-day job. To remove a Baxi back boiler and pump from the living room and water tanks from the loft and airing cupboard, and replace these with a combi boiler in the garage, new radiators and pipework. The new system works wonderfully. It was installed by Dylan Taylor and his colleague Dylan without fuss or mess and when we returned home after the work was completed there was no sign that they had been here except for the lovely new heating system! They were thoroughly professional in every aspect of their work including customer care. Dylan Taylor spent a good hour setting up and clearly explaining how the electronic controls worked. On hearing that a decorator was about to paint our dining room, they even came back the next day to remove a radiator until the painting had been completed. This is a terrific company which has impressed us at every stage with the quality of their work and customer care. We would highly recommend them.
Customer in Greater Manchester Posted on 04/08/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your lovely review. Our installation teams love to get stuck into a good project and yours was one they thoroughly enjoyed. HEH will always go above and beyond to ensure our customers are happy with the works being carried out in their homes. If you need any assistance with the boiler and controls during the colder months please do contact us. We are always happy to help. Thanks Again Warmest of Regards From All The Team at HEH
Gas fire service
Customer Service
Quality
Value
The two engineeers who came to do the job arrived spot on 3.00pm when the window was 3.00 pm to 5.0pm. They never wasted any time, got on with the job in a very professional way. They were very polite and explained explained they had done. The price was the price given to me upon booking the appointment. On top of all that they kept the working area very clean, leaving no mess at all. This is the first time I have used Heh UK Ltd and will use them again next year. Well done and recomended.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review and thank you for having us carry out work in your home. We are pleased you were happy with our team and their service. We look forward to seeing you again in the future. If you need any assistance during the winter months please just give us a call. We are always happy to help. Warmest of Regards All the Team at HEH
Prompt & efficient repair
Customer Service
Quality
Value
Great experience once again with HEH. Quick and courteous call to report a faulty boiler. An engineer arrived, investigated and repaired the problem within an hour. Happy to report that he too was friendly, courteous, respectful and informative of his findings. Hot water and heating now restored once more. Many thanks to all.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Morning. We are so happy your experience with us was great. We will always ensure our customers understand faults and procedures with their boilers. We are happy that you now have running hot water and heating just in time for the winter months. Thanks for having us carry out work in your home Warmest of Regards From all the Team at HEH
Simply the best company we have come across
Customer Service
Quality
Value
From the beginning to end an exceptional service to replace our old boiler. Upon making first contact the whole organisation proved to be trustworthy and reliable. Andy Baxter, The Boss, came to our home to undertake a survey and to provide us with advice. No bull, just clear information from a man who knows is stuff. Received detailed quotation with options and had no hesitation in proceeding with them. Working in a property built in 1820 cannot be easy with various challenges but Dylan and Dylan worked professionally to get the job done on time. Their attention to detail, workmanship and helpfulness could not be faulted. Constantly communicated with my wife and myself and left our home each day clean and tidy and also with an update on the days progress. If you are looking to have this work done then look no further, I and many others cannot recommend them enough.
Customer in Greater Manchester Posted on 16/07/2020 , work completed 25/05/2020
The trader replied (on 01/09/2020)
Good Morning, Thank you for taking the time to leave us a great review :) We are so pleased you made the decision to have your work carried out by our team. The 2 Dylan's really do work well together and thoroughly enjoy what they do. It is our priority to ensure that our customers homes are left clean and tidy with as little disruption as possible. Thank you from all the team at HEH we are so grateful for your custom. If you need any assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We look forward to seeing you again for your annual boiler service. We will send you a letter nearer the time. Warmest of Regards From all the Team at HEH
Great service, trusted.
Customer Service
Quality
Value
Boiler serviced, they installed it to some years ago. Any issues I know I can rely on them and they are always available to give honest advice. A pleasure to use and I have no complaints at all with nothing but praise for the team. Thanks.
A Jones Posted on 14/07/2020 , work completed 14/07/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your kind review and Thank you for having us back over the years. We really do love what we do for lovely customers like yourself. You know here we are should you need any assistance with your heating during the colder months Warmest of Regards All the Team at HEH
Annual boiler service.
Customer Service
Quality
Value
The service was completed in a clean efficient manner. No problems were found and the engineer explained what checks had been done and all was OK. The engineer was fully compliant with Covid-19 protection, which is reassuring at this time of uncertainty. As always well done HEH.
Customer in Greater Manchester Posted on 11/07/2020 , work completed 09/07/2020
The trader replied (on 19/08/2020)
Hello. Thank you for taking the time to leave us a lovely review. Its important to us that our customers understand the works being carried out in their homes. At the moment we are following all of the Government Guidelines when it comes to Covid-19 although we have always taken pride in our work and cleanliness. Thanks Again From All The Team at HEH
Outstanding
Customer Service
Quality
Value
I highly recommend this company, they've just completed some work for us to a high standard. They were polite, friendly and professional.
Customer in Greater Manchester Posted on 22/06/2020 , work completed 22/06/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your kind review. We are so pleased you are happy with the service your received Warmest Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Prompt service as usual Chevy arrived completed service efficiently have used H E H for years always courteous and friendly smartly dressed and always clean up after work done recommend them for any work required
Customer in Greater Manchester Posted on 11/06/2020 , work completed 11/06/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your very kind review and thank you for having us back over the years to carry out work in your home. We are so pleased you are happy with Chevy and the service you received. Thanks Again from all the Team at HEH.
High efficiency
Customer Service
Quality
Value
Had annual service done today by HEH. As always first class service xxx Engineer smart in appearance and polite. Service done in no time clean and efficient worker. Well done Thomas.
Customer in Greater Manchester Posted on 28/05/2020 , work completed 28/05/2020
You have got to read this!
Customer Service
Quality
Value
We required a new central heating boiler, a major cost and there are so many services available to choose from, but which option do you take? I gained an alternate quote, unknown to HEH then called the company to discuss our needs. Andy, the boss came out within a couple of days And we discussed the situation. He knew what was required and advised we did not need what I was previously advised by another heating company. He had great knowledge and after this a fitment date was arranged. All went according to plan and Dylan and George who attended, could not have conducted the job better. Complete installation completed as planned (we now have heating and hot water) Both engineers knew their stuff, fitted the new boiler and pipework to an exacting standard. All I can say, as an expensive purchase such as this, you want to make sure you appoint the right company. Without doubt! this is the company you need to use. 5 star!
Michael in Derbyshire Posted on 21/05/2020 , work completed 21/05/2020
The trader replied (on 19/08/2020)
Good Afternoon Michael Thank you so much for your kind review. You are right about a new boiler installation being a big job and a costly one too. Andy has had many years in the gas industry and will only offer the best & honest advise when conducting any work including quotes. He will only have the best engineers working alongside him also. The office staff are always on the other end of the phone should you have any concerns with your new boiler and controls. If you need any assistance during the winter months please do not hesitate to contact us. We look forward to seeing you in the future for your annual boiler services. Warmest Regards All the Team at HEH
Excellent service
Customer Service
Quality
Value
We contacted HEH as our boiler had broken. They came out with a couple of hours of calling them and advised we needed a new boiler. The boss of the company came out to give us a quote and today we had our boiler fitted. The two lads that did the work were professional and efficient. I was very impressed that they cleaned up and hoovered after them. They've done a fantastic job and we will be using them again in the future. Highly recommended. Thank you.
Customer in Greater Manchester Posted on 14/05/2020 , work completed 14/05/2020
Great experience
Customer Service
Quality
Value
The engineers are always on time, they send you a text when they are near. Always friendly and explained exactly what the issue is and options to fix in a manner I could understand, we had radiators that had stopped working and needed some repiping. Really happy with the service thank you.
Customer in Greater Manchester Posted on 08/04/2020 , work completed 08/04/2020
Great work at a time of crisis
My boiler packed up during the Covid-19 crisis, but HEHUK came along and fitted a new boiler doing a superb job and leaving everywhere clean and tidy. I can't praise them enough they worked so hard under extreme circumstances, having to distance themselves, and were extremely courteous and polite. I would have no hesitation in recommending HEHUK.
Customer in Greater Manchester Posted on 08/04/2020 (Reviewer did not use service)
Exceptional workmanship, fully deserving of their 5 star rating. First class professionalism and customer service from beginning to completion.
Customer Service
Quality
Value
I can honestly say, hand on heart we are so happy with our new Combi boiler and Central Heating system. I wasn't home when the surveyor came to review our property but my husband tells me it was the owner of the company, Andy who conducted a thorough inspection and answered all the questions he raised. Andy was very professional and knowledgeable, fully explaining what the job would entail. There was no sales push or any urgency to agree to anything and my husband felt totally relaxed. The quote was sent via email the following day. The date was set for the following week and right on time, Adam and Chris turned up to complete the work. These 2 gentlemen were outstanding. So efficient, hard working and spotlessly clean. I cannot express how thrilled we are, not only with the work they carried out but with the speed in which it was completed in. We had a fire & back boiler removed from the living room. A hot water tank removed from the bedroom, a cold water tank removed from the loft. We then had a combi boiler fitted in the kitchen and all new radiators fitted throughout the house - all completed within 2 days. Fantastic !!! we couldn't have asked for a better service. Even their office staff are so helpful and attentive, maintaining contact either by email or by telephone to ensure everything was being completed to our requirements. What a pleasure to deal with such a fabulous company and I would eagerly recommend High Efficiency Heating - Exceptional workmanship.
Customer in Greater Manchester Posted on 04/04/2020 , work completed 19/03/2020
The trader replied (on 19/08/2020)
Good Afternoon HEH would like to say a massive Thank you for your very kind review. We are so pleased that you are happy with the services we provided. Adam and Chris really enjoy what they do. HEH have always followed strict customer care and cleanliness even more so now during Covid-19 The office staff are always on the other end of the phone should you have any concerns with your new boiler or controls and are always happy to help. Should you need any assistance during the winter months please do not hesitate to contact us Warmest Regards All the Team at HEH
Exceptional service
Customer Service
Quality
Value
We've been in HEH's Home Care Heat Plan for 2 years now and only wish we'd known about this company earlier. What an improvement on our previous provider! Andy and his team are always reliable, thorough, professional and thoughtful. They actually care about their customers. We highly recommend them.
Customer in Greater Manchester Posted on 02/04/2020 , work completed 25/03/2020
Exeptional service provided
Customer Service
Quality
Value
A prompt, eliable, thorough and efficient job. The staff were respectful, polite, helpful and thoughtful.
dorothy, Greater Manchester Posted on 30/03/2020 , work completed 30/03/2020
Excellent service, great company
Customer Service
Quality
Value
I used HEH LTD 12 months ago to come and install a new boiler in my home- the fitters were very friendly and courteous- made no mess whatsoever and were a pleasure to deal with. Just had my boilers 1st service & once again cannot fault the engineer that came, Gareth was great - would definitely recommend this company, always been helpful from the very 1st enquiry, from the office staff through to those that come out, all have been wonderful.
Customer in Greater Manchester Posted on 23/03/2020 , work completed 03/03/2020
Faulty combi-boiler
Customer Service
Quality
Value
I called Andy who arranged for one of his fitters, Dave Taylor, to look at the boiler. To install a new one, I was notified by text when he was arriving. Dave did a great job. Andy's firm has been doing wonderful service for years.
Customer in Greater Manchester Posted on 05/03/2020 , work completed 03/03/2020
Efficient Work
Customer Service
Quality
Value
Really pleased with the fast response to my call this morning. New thermocouple needed for an ancient boiler. This was sourced during the day and fitted later the same day. Price completely fair for the work done and couldn’t be happier to have a warm home again tonight. Thank you.
Customer in Greater Manchester Posted on 24/02/2020 , work completed 24/02/2020
The trader replied (on 27/02/2020)
Good Afternoon HEH would just like to say a huge thank you for taking the time to leave us a lovely review. We are thrilled you were happy with our services and quick response. HEH will always try to prioritise emergency jobs and do what we can to locate parts (even for the older boiler) We are just happy that we managed to get your heating back going especially during this cold spell. If you need any further assistance with your boiler/ heating please do not hesitate to contact us. Thanks Again From all the Team at HEH
Great, efficient service.
Customer Service
Quality
Value
HEH fixed my boiler and also serviced it. Excellent, friendly and efficient service on both occasions.
Customer in Cheshire East Posted on 19/02/2020 , work completed 19/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thanks for your kind review. we are pleased you were happy with our friendly and efficient service. Should you need is in the future please just call Warm Regards From all the team at HEH
Super
Customer Service
Quality
Value
Gareth from HEH arrived on time, got on with the service and gave me some insights into the work being done Very professional and time efficient. HEH fitted the boiler originally and have done every service since over a 5 year period which I think says more than any review could. The company gave regular updates via text as well which was helpful, the annual “your boiler service is due” letter is great as it always prompts me to get it booked in my diary. Highly recommended company.
Customer in Greater Manchester Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thank you for leaving us a great review and thank you for having us carry out work for you year after year. It is so important to us that we keep in touch with our valued customers and the system we have in place allows us to do just that. We are so pleased you are happy with our services. We look forward to seeing you again for your future boiler service. If you need us before then please just call. Warm Regards From all The Team at HEH
Annual Boiler Service
Customer Service
Quality
Value
High Efficiency Heating has conducted the annual service on my Worcester Bosch boiler for the last three years. They send a text and a letter to remind you that the service is due, prompting you to arrange an engineer visit. Once arranged, they send a confirmation text with the agreed date and time: on the day, they send a text ahead of the engineer’s arrival, with the option to rearrange, in case circumstances have changed. The visiting engineers are friendly, whilst getting on with the job, and always leave with a “any problems, give us a call”. They live up to their name; efficient and friendly with excellent pre and post-visit communications.
Customer in Greater Manchester Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 28/02/2020)
Good Morning Thank you for your kind review. We at HEH understand that circumstances change all the time so it is important to us to keep in contact with our customers pre and post all jobs. weather it be a curtesy call, text or email. We would like to thank you for having us carry out work in your home and thank you for your continued custom. We look forward to seeing you in the future for your next annual boiler servicing. If you need any assistance before then you can just give us a call. Thanks Again From all the Team at HEH
Great service
Customer Service
Quality
Value
I have had a great service from HEH company! I have my Honeywell thermostat fitted recently by Richard Perrins. I am very happy with my heating control now. I have a boiler service today by Thomas Hughes. I am very impressed with their work and efficiency !Everybody is friendly and professional in this company. I have no worries about my heating system any more. Thank you so much.
Olga Flemington Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 28/02/2020)
Good Morning Olga Thank you for your lovely review. Its always a pleasure carrying out work for you. We are so thrilled you are happy with our services and staff at HEH and we thank you for your continued custom. Warmest of Regards All the Team at HEH
Excellent work
Customer Service
Quality
Value
They fitted a new heating boiler and updated valves on several radiators. The work was completed in a single day as agreed at an initial meeting with the manager They came at the time agreed, covered all non working areas and tidied and moved furniture back into place when the jobs were completed. They were helpful and polite throughout and returned the following day to answer questions about the most effective use of the thermostat. Their workmanship was excellent.
K Mann Posted on 03/02/2020 , work completed 31/01/2020
The trader replied (on 28/02/2020)
Good Morning Mr Mann. Thanks for taking the time to leave us a review. The engineers Dave & George enjoyed installing your new boiler. We are so pleased you were happy with their service. If you require any further assistance with your new boiler or controls please do contact us. We are always happy to help. Warm Regards From All The Team at HEH
Exactly as things should be
Customer Service
Quality
Value
Great service throughout... No pressure when providing a quotation. Quality installation and the guys left no mess at all. Always friendly and helpful at service time. Had a small problem recently. Phoned HEH at 3 pm on a Friday afternoon. Someone car round within an hour! They sorted the problem out with no fuss. They really do believe in customer service. Would recommend to anyone.
Customer in Greater Manchester Posted on 29/01/2020 , work completed 07/01/2020
The trader replied (on 27/02/2020)
Good Afternoon Thank you for taking the time to leave us a great review. We understand how demanding life can be and would never add extra pressure to any of our customers when providing quotes however we are so happy that you chose HEH to carry out work in your home. Thank you. Warmest Regards From all the Team at HEH
Great company
Customer Service
Quality
Value
The lads Dylan and Dylan were very professional and extremely polite work is second to none. The whole process from start to finish has been expertly carried out. Thanks to the whole team, well done. Definitely recommend to anyone. Cheers.
Customer in Greater Manchester Posted on 28/01/2020 , work completed 28/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Thank you for your kind review. Dylan and Dylan are great engineers and love what they do. Thank you for having us carry out work in your home. We are so pleased you are happy with the service you received from all of us here at HEH. Warm Regards HEH
Gas pipe filter
Customer Service
Quality
Value
The manufacturer of our central heating boiler recommended that we fit a filter in the gas supply pipe, to prevent a build-up of dirt in the boiler. HEH provided a quote within a day then arranged a convenient time for the filter to be fitted. The engineer arrived at the appointed time and completed the work very efficiently. He was friendly and pleasant, and took the trouble to explain exactly what had been done as well as how the filter would be cleaned during the annual service.
Customer in Greater Manchester Posted on 27/01/2020 , work completed 27/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Thank you for taking the time to leave us a great review and Thank you for having us carry out work in your home. It is important to us that our customers understand the process of the works we carry out to get the best out of their chosen product/ appliance. If you require any further assistance with your boiler, filter or controls please do not hesitate to contact us :) Thank Again All the Team at HEH
Brilliant job.
Customer Service
Quality
Value
Would recommend them highly. Good job. Workmen very good and very friendly. Will always use them. Very good value for money.
Brenda, Cheshire Posted on 23/01/2020 , work completed 23/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Brenda Thank you for your lovely review. We are so pleased you were happy with our services. Warm Regards From all the Team at HEH
Fantastic service!
Customer Service
Quality
Value
Gareth, the heating engineer, was prompt to arrive and quick to fix the problem with our radiator. He did a fantastic job and is extremely knowledgeable about the variety of heating solutions we could go for to gain some heating balance within our household. I would totally recommend High Efficiency Heating, all their staff are fantastic - extremely approachable, no question is too ridiculous! The whole process is brilliant too, from booking an appointment, to text reminders, through to completion of the job. Can’t recommend them enough.
Jenny Westwood Posted on 09/01/2020 , work completed 09/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Jenny Thank you for your lovely review. It is always a pleasure carrying out works for you. We are so pleased you are happy with all of our services form the office to the engineers. If you need any further assistance with your heating needs you know where we are. Thanks Again From all the Team at HEH
Excellent Service!!
Customer Service
Quality
Value
Was recommended to ring this company regarding my heating not turning off in one area. Rang yesterday and today arrived and fixed the problem. Had the part already on the vehicle. Can recommend this company 100%.
Customer in Greater Manchester Posted on 07/01/2020 , work completed 07/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Thank you for taking the time to leave us a great review. We are happy we were able to be of assistance to you and managed to repair your heating. If you require any further assistance with your heating needs in the future just give us a call. We are always happy to help Warm Regards All the Team at HEH
New boiler
Customer Service
Quality
Value
The company fitted a new boiler and flushed the system. Very professional service from Richard who came to give a quote to the guys who fitted the boiler. I was notified by text that they were on their way and they arrived at the time they said they would. Very happy with service and would recommend.
Customer in Greater Manchester Posted on 06/01/2020 , work completed 06/01/2020
The trader replied (on 17/01/2020)
Hi, Thank you for your kind review. We like to make sure our customers are kept up to date with the process of works we carry out. We would like to take this opportunity to thank you for having HEH carry out works in your home. We look forward to seeing you again in the future for your annual boiler service. If you require any assistance with your heating or controls please do not hesitate to contact us Warmest of REgards From all the Team at HEH
Consistently good service
Customer Service
Quality
Value
We have been customers of HEH for many years. Andy and his team of engineers are always professional, courteous and helpful. We had an unforeseen problem with our boiler over New Year and Andy personally made sure it was resolved as quickly as possible despite the company technically being closed for the holiday period. He maintained contact with us and ensured the work was completed at the earliest opportunity. He genuinely cares about his customers and clearly strives to provide an excellent level of customer care. His engineers were, as always, prompt, polite and professional. I am happy to recommend High Efficiency Heating unreservedly.
Roger, Stockport Posted on 04/01/2020 , work completed 02/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Roger Thank you for having us attend your heating needs over the years. Its a pleasure working for you. We are happy we could be of assistance to you, even over the New Year. As one of our valued Heat Plan customers we will always attend within 24 hours any time of year Even the big man himself MR B. He does take great pride in what he does and values all of our customers. We look forward to seeing you again later on for your annual boiler service. If you require any further assistance in the mean time please do not hesitate to call us With the Warmest of Regards Thank you From All the Team at HEH
Neat and tidy job
Customer Service
Quality
Value
This review is based on the time from the original quote to a few days after the job was completed. My old boiler was on it's last legs, and i could only get a few hours out of it a day. It was grim at times due to lack of heat (in December). Contacted HEH, and they came round and gave me a quote, and also spotted a couple of other problems (one radiator needed replacing due to corrosion). They pushed the job through for me due to circumstances in my house (ie near lack of heating in winter), at a busy time of the year. They fitted the (Worcester) boiler and changed the radiator, and did a really clean and tidy job. Both in terms of work on the boiler (and some external piping work for the boiler), and in terms of the state of my house when they left. You could tell the lads took pride in their work.
Customer in Derbyshire Posted on 17/12/2019 , work completed 13/12/2019
Very efficient.
Customer Service
Quality
Value
Dave and George fitted a new Combi boiler. They worked with as little disruption as possible. No fuss, got on with the job. I'm very pleased.
Kathleen, Cheshire Posted on 06/12/2019 , work completed 06/12/2019
Simply the best!
Customer Service
Quality
Value
I cannot speak highly enough of High Efficiency Heating. I had been left in the lurch by a builder who walked off the job and left me with no heating in my new build house, despite having been paid for it. HEH was recommended to me by a friend, and after the owner, Andy Baxter himself came out to look at the problem I had been left with, I promptly received a written quote, and a time frame to finish the work. The job was far from straightforward as some pipework had already been installed incorrectly by the builder. When HEH came to pressurize the system to test it, there were leaks all over the place, where the builder had not fitted the joints properly. As a result, the plasterboard ceilings were ruined, and had to be taken down to find, and then access the leaking joints. HEH fixed all the leaks, and got my heating system working, so that I could at least move in. Since the initial work, whenever i've needed advice on operating the heating controls, their Technical Manager Richard Perrins has called round and helped me out every time - not once has it been too much trouble for him. High Efficiency have shown how a proper company operates - the level of aftercare and customer service I've received, has been outstanding, and a real breath of fresh air. If you want your heating system fitted professionally, by people who take pride in their work, then look no further than High Efficiency Heating of Ashton.
Customer in Greater Manchester Posted on 29/11/2019 , work completed 01/05/2018
First class
Customer Service
Quality
Value
I cannot praise this common high enough. I recently had a boiler replaced.From the moment I met Andy who went through the options with me in a professional manner without the hard sell. He simply wanted what was best for me within my budget. The heating engineers were professional and courteous and were efficient. He installation is first class with no mess at all. I am very pleased to say the least with the way this company has treated me. Fantastic! Thank you so much on a job well done
Customer in Greater Manchester Posted on 11/11/2019 , work completed 04/11/2019
Always spot on, professional service.
Customer Service
Quality
Value
I have used these guys for a few years for everything from boiler routine checks to ditto radiators since I have owned my own property. Every time they are spot on. Fair price, On time, and a great job. Definitely recommend.
Customer in Greater Manchester Posted on 08/11/2019 , work completed 08/11/2019
First class
Customer Service
Quality
Value
I just wanted to say I am very pleased with the quick and professional service I received from HEH UK Ltd. From the very courteous people who take your initial call to the very professional heating engineer that came to see us. We had Gareth who was very knowledgeable and efficient in the service he provided. He seemed to know straight away what was the issue with our Worcester boiler. Even though our boiler is now in its twilight years I never felt I was being pressured into buying another boiler. Instead he offered his opinion on what could be done and left it with us to make the decision. In the end we chose his suggested fix and he came a couple of days later to do the work. Currently the repair has fixed our boiler issue and we are back to having a fully working central heating system. Just hope it keeps us going for at least another few years. When it does finally die I won’t feed any need to look elsewhere and I will be happy to go with this local firm I now know I can trust. Thanks to all the team.
Mr May Posted on 30/10/2019 , work completed 25/10/2019
Highly recommended
Customer Service
Quality
Value
After my enquiry and request for a quotation for a full replacement CH system was ignored by two other "rated" heating companies, I found a 2-page advert for HEH UK Ltd in a local magazine. On filling in the HEH online enquiry form, I received a call back within 1 minute! It was arranged for their technical support manager to call the following morning to do a survey. The quote was completed and sent to me at the end of that survey. Text messages were received every day (over 3 day installation) to tell me when the engineer would be arriving. The work to remove the old system and install new system was carried out efficiently and methodically. I will have no hesitation in recommending HEH to any relative/friend or neighbour who required work doing on their heating systems or require a replacement boiler.
Customer in Greater Manchester Posted on 25/10/2019 , work completed 25/10/2019
The trader replied (on 15/01/2020)
Good Afternoon We would just like to say Thank You for taking the time to leave us a lovely review. Dave and George thoroughly enjoyed working for you. We are so pleased you were happy with our services from the initial contact to the installation. We do like to take pride in our customer care and its important to us to know our customers are informed of all details along the way. If you need any assistance with your new boiler or controls please do not hesitate to contact us We look forward to seeing you again in the future for you annual boiler service Warm Regards From All the Team at HEH
Exceptional and professional
Customer Service
Quality
Value
Very professional from initial contact until finish.All actions done with efficient and without problem.Finished work clean and tidy and you cannot tell they were there.I would highly and without hesitation recommend this company.
Paul, Lancashire Posted on 18/10/2019 , work completed 18/10/2019
The trader replied (on 15/01/2020)
Hi Paul Thank you for taking the time to leave us a great review. We always take pride in our work and we are so pleased you were happy with our service. Warm Regards All the Team at HEH
Excellent workmanship
Customer Service
Quality
Value
Everything was done with great care and attention to detail.Very efficient workers and very tidy and careful throughout all the work.I am very pleased with everything that has been done.First class job at all times.
Kathleen, Cheshire Posted on 16/10/2019 , work completed 16/10/2019
The trader replied (on 15/01/2020)
Good Afternoon Kathleen Thank you for your lovely review. We are so happy you were pleased with our attention to detail. We love to take pride in what we do and we love keep our valued customers happy. Warm Regards All the Team at HEH
Annual boiler service
Customer Service
Quality
Value
Engineer arrived on time as usual. He had notified me that he was 15 minutes away prior to the appointment time. Serviced my boiler efficiently, giving me print outs for my records. He refilled my central heating water with system cleaner as I had asked him to do, checked for any leakage, and even checked the gas system for leaks. First class service and no mess left behind. Thank you.
Customer in Greater Manchester Posted on 02/10/2019 , work completed 24/09/2019
The trader replied (on 10/12/2019)
Good Morning Thank you for taking the time to leave us a great review. We like to keep our customers updated with arrival times and records of the works carried out. Nothing is to much trouble and we take pride in making sure our customers have peace of mind when it comes to their heating needs. Thank you for having us Warm Regards All the team at HEH
Prompt and professional!
Customer Service
Quality
Value
They were very prompt, helpful & communicative. George even went above & beyond the call of duty and helped me prune my tree!
Pam, Lancashire Posted on 24/09/2019 , work completed 24/09/2019
The trader replied (on 10/12/2019)
Hi Pam Thank you for your lovely review. We are so pleased you are happy with our services including pruning of tree's. We are always happy to help. We hope to see you in the future. If you require any assistance with your heating during the winter months please do not hesitate to contact us Warm Regards The HEH Team
Super High Efficiency
Customer Service
Quality
Value
We had a new boiler fitted by HEH on the 5th September, the two engineers were David & George. They arrived at the exact time we were given, our boiler is situated upstairs in a cupboard on the landing so the lads laid down full protection on our stair and landing carpet. No mess was made at all. Right from our call to the office of HEH and speaking to Sharon & Louise and received the quote from Andy every thing was dealt with efficiently. Very satisfied customers.
Diane & Mike Newton. Posted on 18/09/2019 , work completed 05/09/2019
The trader replied (on 27/09/2019)
Good Afternoon Diane and Mike We just wanted to say Thank you your Super Review and Thank you for having us carry our work in your home! We are so pleased your were happy with our services from the office to the engineers. We always take care in keeping our customers home's clean and tidy. Should you need any assistance over the winter months with your new boiler or controls please do not hesitate to contact us. Thanks Again From All the Team at HEH
Highly recommended
Customer Service
Quality
Value
From Andy visiting our home to provide a new boiler quote, to installation by Dave and George we would have no hesitation recommending HEH, polite knowledgeable and extremely courteous, I could go on. They well deserve the distinction accredited to them by Which?, and we have already recommended them to a friend. The cost was very competitive, and we are glad we chose a local family run business.
Customer in Greater Manchester Posted on 08/09/2019 , work completed 06/09/2019
Boiler Service. Great as always
Customer Service
Quality
Value
Really like David Taylor, the heating engineer, coming to this house. He really does an excellent job and is very informative when I pose questions to him. I will certainly be booking him again for next year. Many Thanks.
Customer in Derbyshire Posted on 06/09/2019 , work completed 06/09/2019
Boiler and fire service
Customer Service
Quality
Value
Friendly, through service of boiler and gas fire undertaken. Arrived on time and work completed efficiently and effectively. Friendly helpful advice given. Absolutely no issues would recommend.
David Posted on 05/09/2019 , work completed 05/09/2019
Prompt, professional, helpful & considerate.
Customer Service
Quality
Value
HEH installed a Combi Boiler & new radiators in my second floor flat. They removed a hot water tank. They had to replace pipes from the ground floor meter to my flat. They arrived on time, made every effort to protect my property and ensured minimum disruption. They were very efficient and worked well as a team. I would recommend HEH wholeheartedly as would my son and my daughter who have used them.
Diana, Cheshire Posted on 01/09/2019 , work completed 01/09/2019
Great service as always
Customer Service
Quality
Value
I always get my boiler serviced every year. I receive a letter reminding me of my service and give me a price. When I contact to arrange a service it's always at my convenience. I get a text message prior to the visit to let me know who is on their way, and the engineer is always professional, friendly, helpful and efficient. I have had other work done by HEH and can't fault them.
Wendy, Greater Manchester Posted on 23/08/2019 , work completed 23/08/2019
Very pleased
Customer Service
Quality
Value
Prompt arrival, excellent workmanship, very pleasant workers. We were really pleased with the work done (new combi-boiler fitted). They made sure everything was kept clean and disruption kept to minimum. They finished the job including thorough clean-up in the time they had quoted
Colin, Cheshire Posted on 20/08/2019 , work completed 20/08/2019
Great service as always
Customer Service
Quality
Value
Thanks again HEH for a rapid response to my ageing boiler, always an efficient and friendly service for the last 15 years since installation
Jeanne, Greater Manchester Posted on 12/08/2019 , work completed 12/08/2019
Really great company
Customer Service
Quality
Value
Have been with HEH for 8 years and have always been pleased with everything they have done. Their employees are pleasant and efficient and always willing to help in anyway they can. We have a heating plan with them and and they always replace any parts that require doing they always seem to give priority to the heating plan customers and and never quibble about anything that needs doing. I would highly recommend them.
Peter, Cheshire East Posted on 02/08/2019 , work completed 02/08/2019
The trader replied (on 10/12/2019)
Good Morning Peter Thank you for your great review and your continued custom. We will always prioritise our valued customers. We are so pleased you are happy with our services and we looking forward to taking care of you and your heating needs in the future Thanks Again From all the team at HEH
Very pleased
Customer Service
Quality
Value
This company has excellent communication from the people in the office to the site visit, everything is explained.The guys who fitted our boiler are true professionals and happy with the price all in all very happy to recommend these guys to everyone thanks Ian William.
Customer in Manchester Posted on 30/07/2019 , work completed 20/07/2019
Great job
Customer Service
Quality
Value
Arrived on time, pleasant polite an efficient. Nice neat and tidy job, work finished on time. Would definitely recommend.
Customer in Greater Manchester Posted on 30/07/2019 , work completed 30/07/2019
High Efficiency Heating - Gas Engineer Gareth
Customer Service
Quality
Value
Once again Gareth did an excellent job on the annual service of my gas boiler, he found that there was a problem with the circuit board which had worried me for a while and advised me of how to cope with the problem so that I would not have to spend money unnecessarily on remedial work. This has saved me a lot of money. Should the problem become serious, I would certainly have Gareth back to do the work.
William, Greater Manchester Posted on 27/07/2019 , work completed 11/07/2019
Boiler service
Customer Service
Quality
Value
Great service from HEH, work completed quickly and no mess, would not hesitate to recommend this company.
Customer in Greater Manchester Posted on 24/07/2019 , work completed 24/07/2019
Fab company in every way
Customer Service
Quality
Value
Great company from quoting to installation couldn't ask for better. Had several quotes elsewhere but went with HEH due to their knowledge and professionalism. They guided me on best product choice and even discovered our water pressure wasn't enough and how/where to get it sorted even what pressures should be. No one else even checked! The installers were superb had new boiler and radiator fitted, minor leak on radiator after fitting but true to their word were over straight away to sort it. Nothing too much trouble a truly great company. I would recommend them to everyone.
Jacky Mackinnon Posted on 20/07/2019 , work completed 22/11/2018
The trader replied (on 17/09/2019)
Good Afternoon Jacky Firstly we would like to say Thank you for leaving us a great review. We will always guide our customers on the best products to suit them and give as much information and advice on the products available whilst carrying out all the necessary checks. We will always call back to any of our work straight away should a problem arise. We are so pleased that you were happy with our services and the problem was solved. Should you need any further assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We are always happy to help. Thanks Again Jacky. From all of the team at HEH
Fantastic service, great team and workmanship
Customer Service
Quality
Value
We engaged High Efficiency Heating to completely rip out our old heating and water system and replace with a new one. Richard's advice on what was needed for the size and age of the property and where we should spend money and where we didn't need to, was spot on. This made it a no-brainer to choose them to carry out the work. On the install, Dylan was very professional indeed and his team completed this complex job exactly in the time frame stated and under pressure of the other trades working around them. The new system is a work of art! The team's communication and accommodation to changes in timings due to other work going on the house really stood out too. We now have a state-of-the-art heating and water system in our old house, complete with underfloor heating in places and everything is fully controllable from the internet and a central screen. I would thoroughly recommend High Efficiency Heating to anyone looking for a professional and competent company to see to their heating needs. I look forward to working with Richard, Dylan and the team again for servicing, in the years to come.
Ben, Greater Manchester Posted on 27/06/2019 , work completed 24/05/2019
The trader replied (on 17/09/2019)
Hi Ben We would just like to say a huge thankyou for your great review, highlighting our customer service, advise offered to you and works carried out. We hope that you are still loving your new boiler and system. Your job was extremely complex and the lads, Dylan and team thoroughly enjoyed working on this project. We look forward to seeing you also in the years to come for your annual boiler servicing. On behalf of Dylan, Richard and all the team at HEH we would like to say a massive thank you for choosing HEH to carry out work in your home. If you need any assistance during the winter months please do not hesitate to contact us Thanks Again Ben From all of us at HEH
Boiler Service
Customer Service
Quality
Value
We have used this company for a number of large and small jobs over the years and the service is consistently excellent. No job is too small and the site is always left clean and tidy. Highly recommend.
Ang Stewart Posted on 19/06/2019 , work completed 17/06/2019
The trader replied (on 26/06/2019)
Good Afternoon Than you for leaving us a great review. Its always a pleasure doing what we do with customers like yourself and consistency is key. We hope to keep looking after you & your heating needs in the future. Thanks for having us :) Warm Regards The Team at HEH
Brilliant service
Customer Service
Quality
Value
Adam and Chris installed boiler, brilliant service.
Sammy-Jo, Cheshire Posted on 19/06/2019 , work completed 19/06/2019
The trader replied (on 17/09/2019)
Hi Sammy-Jo Thanks for your kind review. W are pleased you were happy with our services. Warm Regards All the Team at HEH
Fantastic company!
Customer Service
Quality
Value
The team from ‘High Efficiency Heating’ have been fantastic from start to finish. We initially booked them to complete a service for our two boilers, which soon turned into a boiler replacement job! Everything from booking the appointment, to arranging finance, through to job completion has been fantastic. Not only are the team knowledgable of their trade, they are all friendly, work to a high standard, clean up after themselves amazingly, and are extremely flexible. As we work from home, and struggled to rearrange some meetings, they worked around us really considerately. They even completed some decorating around the boiler pipework! They just went above and beyond, I can’t recommend them enough. Special thanks goes to Sharon, Andy, Gareth, Richard, the two Dave’s, George and Kieran for their professionalism, consideration and attention to detail - you were all fabulous!
Customer in Greater Manchester Posted on 29/05/2019 , work completed 29/05/2019
New radiators
Customer Service
Quality
Value
Had new radiators fitted and to say I'm pleased is an understatement. From quote to installation the service from HEHUK has been excellent. I highly recommend this company.
Customer in Greater Manchester Posted on 24/05/2019 , work completed 23/05/2019
The trader replied (on 19/09/2019)
Good Afternoon Thank you for your great review and Thank you for having us carry out work in your home. Your comments mean a lot to us. We are so happy you are pleased with our services Thanks Again All the team at HEH
Water temperature of my shower
Customer Service
Quality
Value
Andy Baxter came to look at my shower today to check the water temperature. Andy explained what he had done to test it and was very helpful. I wouldn't hesitate to recommend Andy and his company to anyone as i have always received a friendly top class service.
Customer in Greater Manchester Posted on 22/05/2019 , work completed 22/05/2019
The trader replied (on 19/09/2019)
Good Morning Thank you for your kind review. We are so happy you found Andy's advice helpful and we love the fact that you are happy with our services. If you need assistance with your heating/ shower during the winter months please do not hesitate to contact us Thanks Again All the Team at HEH
Boiler installation
Customer Service
Quality
Value
Helpful, polite, pleasant people. Efficient boiler installation on time. No mess. Full explanation of use. Would highly recommend.
Evelyn, Lancashire Posted on 21/05/2019 , work completed 21/05/2019
The trader replied (on 19/09/2019)
Good Morning Evelyn Thank you for your lovely review. We are so pleased you were happy with our customer services. Warm Regards From all the Team at HEH
Brilliant job
Customer Service
Quality
Value
Had new boiler installed and radiator relocated. From initial contact to completion everyone at HFH was reliable, polite, helpful, kept us informed and explained everything clearly. Would highly recommend.
Sandra, Cheshire Posted on 20/05/2019 , work completed 20/05/2019
The trader replied (on 17/09/2019)
Hi Sandra Thank you for taking the time to leave us a lovely review. We are so pleased you were happy with our services and we hope you are enjoying the benefits of your new boiler. Should you need any assistance with your boiler or controls during the winter months please do call us. Warm Regards All the Team at HEH
Friendly, quick and professional
Customer Service
Quality
Value
Boiler replacement. The service has been excellent from the first visit when we were given a quote including advice over payment options. When they came the two men arrived on time after text confirmation. They were friendly, helpful, constantly keeping us updated. Finally they tidied up after themselves
John, Lancashire Posted on 15/05/2019 , work completed 15/05/2019
The trader replied (on 08/08/2019)
Good Afternoon John Thank you for your kind review. We keep all of our valued customers up to date with the progress of any work we carry out. We are so pleased you are happy with our services. Thank you for having us carry out work in your home we hope you are enjoying the benefits of your new boiler. Should you need any assistance with the boiler or controls over the winter months please do not hesitate to contact us. We are always happy to help. Warmest Regards All the Team at HEH
On time and on schedule
Customer Service
Quality
Value
Work done new boiler and replacement of 10 new radiators. Arrived on time, attitude was very good, work completed on time as schedule, very good standard and neat. Workers were very helpful, explained how new programme works. If needed more help, they will come back to explain and set up remote room stat.
Natvarlal, Lancashire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for taking the time to leave us a kind review. We are so pleased you were happy with the installation work and hope you are seeing the benefits of your new boiler and controls. We always work to the timescale quoted for and pride our self on our customer service. Its lovely to hear you were happy with the service we provided. Please do not hesitate to call should you need any assistance during the colder months with your new boiler or controls Thanks Again From all the Team at HEH
Boiler installation
Customer Service
Quality
Value
I had a new boiler installed and the service I received from inception to the finished job was impeccable. The team were professional and pleasant. Thank you to Sharron, Andy and all the team at HEH UK Ltd
Customer in Greater Manchester Posted on 05/05/2019 , work completed 03/05/2019
The trader replied (on 08/08/2019)
Hello. Thank you for taking the time to leave us a great review. We are so pleased you were happy with our services from start to finish. We love what we do here at HEH. Thank you for having us carry out work in your home. If you need any assistance with your new boiler or controls during the winter months you know where we are :) Thanks Again From Sharron, Andy and All the Team at HEH
Very impressed
Customer Service
Quality
Value
High Efficiency Heating were very helpful. My boiler was condemned on Tuesday. They fitted a new boiler on Friday. They were prompt on arrival, efficient, pleasant and helpful. I was very impressed and would have no hesitation in recommending this firm
Julia, Lancashire Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Julia Thank you for your kind review. We are so pleased we were able to help you with your new boiler. Thank you for having us. If you need any assistance during the colder months with your new boiler or controls please do not hesitate to contact us Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Have used HEH for my last 3 installations friendly professional service always arrive at time arranged any problems they are always ready to go the extra mile to get it sorted would recommend them without any problem.
Customer in Greater Manchester Posted on 02/05/2019 , work completed 01/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for your kind review and thank you for having us back to carry out works in your home. It means so much to us that you are happy with the services we provide and that you would happily recommend us. Warm Regards All The Team at HEH
Service by HEH
Customer Service
Quality
Value
My boiler was serviced this morning by C. Rogers of HEH. He was polite, well presented and did a excellent job, explained everything. Very pleased. I have had dealings with HEH before and have always been very confident of all their engineers who have arrived. I would certainly recommend them.
Customer in Greater Manchester Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 20/05/2019)
Hi Thank you for your kind review and thank you for having confidence in our trusted engineers. We pride our self on our customer services and we are so pleased you are happy with he services we offer. Thanks for having us carry out work in your home. If you require any assistance with your heating in the future please give us a call Warm Regards All the Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for taking the time to leave us a great review and thank you for having us back over the years to carry out work for yourself and your tenants. We will always keep our customers up to date with details of appointments and work to be carried out. We are so pleased you are happy with our services. If you require assistance with your heating in the future give us a call :) Thanks Again From all The Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
Breakdown
Customer Service
Quality
Value
Had slight problem with hot water,called heh they came out within 2 hours sorted problem out.brilliant service very helpfull.
Customer in Greater Manchester Posted on 10/04/2019 , work completed 10/04/2019
The trader replied (on 29/04/2019)
Good Afternoon, Thank you for leaving us a lovely review. We are so happy we could be of assistance to you. Thanks Again All the Team at HEH
Replacement Boiler/Radiator and Central Heating Overhaul
Customer Service
Quality
Value
These guys know what they're doing and take great care to protect furnishings and carpets etc. They were all very friendly and helpful which makes for a much easier experience. I wouldn't hesitate to recommend HEH to anyone who needs any kind of central heating work.
Customer in Greater Manchester Posted on 05/04/2019 , work completed 19/04/2004
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for your great review! We are so pleased you are happy with our service and the care we take in our customers homes. Thank you for considering us for recommendations also. We genuinely love what we do. Thanks Again The Team at HEH
Boiler instalation
Customer Service
Quality
Value
Punctual professional service with tradesmen that really know what they are doing and when they had finished, my home was so clean, its like they had never been here. 10/10 would not hesitate to use again.
Customer in Greater Manchester Posted on 28/03/2019 , work completed 27/03/2019
As always, efficient, friendly and great service
Customer Service
Quality
Value
The service you expect. Always reliable, friendly and helpful. From fitting the boiler to servicing they’re excellent.
Customer in Greater Manchester Posted on 25/03/2019 , work completed 25/03/2019
The trader replied (on 29/03/2019)
Good Morning Thank you for your great review and thank you for your continued custom. For any more assistance from our friendly team you know where we are ;) Warm Regards All the Team at HEH
Excellent service all round
Customer Service
Quality
Value
Adam & Chris (HEH) fitted a new boiler. All aspects of our contact with High Efficiency Heating (UK) Ltd were positive, office contact by telephone & messaging was courteously & speedily dealt with on all occasions. The work of fitting a new boiler was carried out efficiently and speedily by the operatives involved. 100percent satisfied.
Which? Trusted Traders Consumer Posted on 23/03/2019 , work completed 23/03/2019
Prompt and professional
Customer Service
Quality
Value
The friendly and professional engineers gave us the best service to the quote given to us for a new boiler in our house. The engineer patiently talked us through the new remote controls. I would have no hesitation in recommending this company.
Ann, Lancashire Posted on 20/03/2019 , work completed 20/03/2019
Fantastic reliable boiler service for 10 years
Customer Service
Quality
Value
HEH installed our boiler and have been servicing it for 10 years. Excellent prices. Totally reliable, friendly and competent staff both in office and on the job. Always arrive at agreed time. I thoroughly recommend them.
Customer in Warrington Posted on 18/03/2019 , work completed 11/03/2019
The trader replied (on 16/04/2019)
Good Morning, Thank you for your great review and thank you for your continued custom over the years. It means so much to us that you are happy with our services form the team in the office to the engineers. We look forward to seeing you again in the future for your annual boiler service. If you require any assistance with your gas appliances before then, you know where we are :) Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Engineer arrived as scheduled Service done quickly and very efficiently and cleanly Full marks job, well done.
Customer in Greater Manchester Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank You for your kind review. We do pride our self on our time keeping and we are pleased you were happy with the service carried out. Thank you for having us carry out work in your home Warm Regards All the Team at HEH
Annual service of Worcester boiler and gas fire.
Customer Service
Quality
Value
Gareth of HEH (UK) Ltd installers of the boiler carried out the annual service at the same time serviced our gas fire. He arrived on time introduced himself in a very pleasant manner and commenced the service. He was very thorough and efficient and answered all my queries regarding the operation of the various heating and hot water options. These had of course been explained at installation but I needed a refresher. He then completed a full service of the gas fire which although old still does an excellent job for us. Gareth realiy went the extra mile in checking whether we had a carbon monoxide alarm and then checked it to confirm that it was working satisfactorily. Gareth was a typical example of an HEH employee all very pleasant and efficient. I sleep easy with this firm we know if we ever have any heating problems I only have to ring and they will in the shortest of time send some out to help us.
Customer in Greater Manchester Posted on 13/03/2019 , work completed 07/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank you for taking the time to leave us a great review. We as a company are so pleased you are happy with our services. Gareth is a shining example of the workmen we have with us. We will always go the extra mile to ensure our customers understand and are happy with the smooth running of their boilers and other gas appliances. Thank you for your continued custom. We look forward to seeing you next year for your next boiler service. If you need any assistance in the meantime please do not hesitate to contact us Thanks Again From All the Team at HEH
Fire and radiator
Customer Service
Quality
Value
Fire, surround and a new radiator installed. Very professional service and high quality job done well.
Customer in Greater Manchester Posted on 06/03/2019 , work completed 01/03/2019
The trader replied (on 19/03/2019)
Good Afternoon. Thank you for having the HEH team carry out work in your home and thank you for your kind review. We are so pleased you are happy with he service you received. Warm Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
We had three new radiators fitted, lounge and kitchen. The work was carried out to a very high standard by Dave and Joe, two very helpful and polite, very clean workers. Everything was back to normal within a few hours. We would recommend this company to anyone, their professional and caring attitude to people's property is outstanding. So, thank you very much H.E.H and Dave and Joe.
Joan, Lancashire Posted on 05/03/2019 , work completed 05/03/2019
The trader replied (on 16/04/2019)
Good Morning Joan It is customers like yourself that make our job worthwhile. We are so pleased you were happy with Dave and Joe's services when installing your new radiators. We pride our self on our customer services and it is important to us that we carry out a duty of care when working in our customers homes. I will personally pass on your kind words to the engineers. Thank You for having us carry out work for you. If you require any assistance with your heating system/ appliances you know where we are. Warm Regards The HEH Team
First boiler service twelve months after installation
Customer Service
Quality
Value
Chevy Rogers carried out our first service since the boilers was installed twelve months ago. He notified us prior to his arrival and carried out the service quickly and effficiently, and responded to our additional requests and queries in a friendly, helpful and clear manner. Once again, HEH have given five-star service. Thanks!
Customer in Greater Manchester Posted on 02/03/2019 , work completed 25/02/2019
The trader replied (on 06/03/2019)
Hi Thank you for five-star review. Chevy is just one of our trusted team and always happy to help and offer advise on your heating system. We are so pleased you are happy with our services. :) Thanks Again From all the team at HEH
Worcester bosch boiler installation
Customer Service
Quality
Value