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Trusted Traders

High Efficiency Heating UK Ltd

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5.0

532 Reviews

Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
532 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
HEH review
Customer Service
Quality
Value
I have had HEH out a couple of times, for various works completed as well as yearly boiler checks. Always 5* service. Amazing company that really values its customers. Even came a week early to our appointment.
Michael in Greater Manchester Posted on 07/04/2021 , work completed 07/04/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for you kind review. How efficient are we showing up a week early?? We are so pleased that you are happy with the service you have received on each of your visits. Thank you for your continued custom it really does mean a lot. Warmest of Regards From all the Team at HEH
Excellent service
Customer Service
Quality
Value
HEH services my boiler today. Their engineer arrived in the 2 hour slot agreed wearing a mask. Was pleasant & efficiently carried out our service & advised a new pressure gauge was required but was covered under our plan. Within 1/2 hour they had phoned to say the part had been ordered & they will contact to arrange fitting once received. As always excellent service.
Customer in Greater Manchester Posted on 06/04/2021 , work completed 06/04/2021
The trader replied (on 08/04/2021)
Hello. Thank you for your great review. HEH like to be as punctual as possible when it comes to time slots. Being one of our homecare heat plan customers you can enjoy the benefits of not having to worry about your boiler as we have you covered :) If you need any further assistance you know where we are Warmest Regards From All the Team at HEH
New Worcester Bosch Greenstar 8000 style new boiler
Customer Service
Quality
Value
We were really impressed with the initial communication, giving us lots of clear notice of when the job would be done. Text messages to advise when the engineers were en route. The 2 engineers who carried out the work were friendly, smartly presented, wore face masks and laid dust sheets prior to starting the work. The work was carried out efficiently in a smart and tidy manner. Once the work was finished we were given a thorough explanation of the new system including help with setting up the apps on our phones. We can highly recommend HEH if anyone is considering similar work!
Customer in Greater Manchester Posted on 31/03/2021 , work completed 12/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your great review. We are so pleased that you were happy with the service that you received. Communication between us and our customers is so important. From our text message service to the works being carried out, we like to know that our customers are happy from start to finish. We hope that you are enjoying the benefits of your new system. If you need any assistance with that or the controls please do not hesitate to contact one of our team. We are always happy to help Warmest Regards From all the Team at HEH Warmest Regards From all the Team at HEH
Very efficient and effective service
Customer Service
Quality
Value
HEH are a very professional and efficient company. They are very reliable always attend when scheduled and try to go that extra mile to get the job done when specified. Very glad we used this company, who we highly recommended.
Howard in Greater Manchester Posted on 31/03/2021 , work completed 31/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Than you for your great review. We are so pleased that you came to us for your heating enquiries and that you are happy with the services we provide. Should you need us for your heating maintenance in the future you know where we are. Kindest Regards From All The Team at HEH
Professional and Efficient
Customer Service
Quality
Value
I've been a customer of HEH for a very long time, I can honestly say Andy and Sharron and their team are brilliant at what they do. Over the years I've had some breakdowns on my boiler, some at weekends and some in the evenings, Andy never makes me feel like that's a problem. The standard of work is always top quality, I know Andy wouldn't put up with anything less. I've just had my yearly boiler service, what a really nice lad who came, friendly and efficient, he spotted a problem and put it right. Thank you for the usual brilliant service.
Gillian in Greater Manchester Posted on 31/03/2021 , work completed 31/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your lovely review and thank you for being a valued customer of ours for many years. HEH will always prioritize emergency's and will always try to attend as prompt as possible even if that means calling out in the evening & weekend. You are right that Andy wouldn't have it any other way. We hope that your boiler will continue to run smoothly now after your annual boiler service but should you need us, you know where we are. Warmest Regards From all the Team at HEH
Three E's
Customer Service
Quality
Value
Found the company to be efficient, effective and economical. Showed great attention to detail and explained in layman's language. Paid attention to Covid restrictions and were very courteous. No problem in rating them 5 stars.
Richard in Greater Manchester Posted on 26/03/2021 , work completed 26/03/2021
The trader replied (on 08/04/2021)
Good Afternoon Thank you for your very kind review. It is much appreciated. We are so pleased you were happy with our attention to detail. During these uncertain times its so important to us that we follow all Covid guidelines when working in our customers homes, keeping both you and us safe. Warmest Regards From all the Team at HEH
Perfect Everytime
Customer Service
Quality
Value
I have used HEH for many years, always receive a 1st class service. The workers are always courteous, polite and professional. Would never use anyone else, and would definitely recommend them 100 %.
Lisa in Greater Manchester Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 19/03/2021)
Good Morning Lisa Thank you for your perfect review and thank you for having us carry out work for you over the years. It means a ot to us that you would consider us for a recommendation and we are so pleased that you are happy with the service you receive time and time again from our engineers. Warmest Regards From all the team at HEH
First class help
Customer Service
Quality
Value
Woke this morning to find boiler had stopped functioning and house cold. Called HEH at 8.40 am who rang straight back after the initial call to confirm an engineer would be there in AM. He arrived less than 2 hours later to check and fix the issue and all heating restored. Excellent.
Customer in Greater Manchester Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 19/03/2021)
Hello Thank you for taking the time to leave us a very kind review. HEH will always priorities emergency's and are pleased we managed to get to you so quickly and restore the heating in your home. Warmest Regards From all the Team at HEH
Great work
I would highly recommend HEH, their trade/professional workmen always do a great job and are very helpful and friendly.
Kenneth in Greater Manchester Posted on 18/03/2021 (Reviewer did not use service)
The trader replied (on 19/03/2021)
Hello Kenneth Thanks for your great review. We are a super friendly bunch and it makes us proud that our customers recognize that. We are so pleased that you are happy with the services we provide. Thanks Again From all the Team at HEH
As Usual
Customer Service
Quality
Value
Turned up for boiler service around lunchtime as expected. Serviced boiler with usual efficiency, engineers always friendly. Done now until next year. Would recommend this company.
Eric in Greater Manchester Posted on 15/03/2021 , work completed 15/03/2021
The trader replied (on 19/03/2021)
Good Morning Eric Thank you for having us carry out your yearly boiler service. HEH will always try to be as punctual as possible. Thank you for considering us for recommendation. We look forward to seeing you in the future for your annual boiler maintenance Warmest Regards From all The Team at HEH
Life Savers
Customer Service
Quality
Value
Our boiler stopped working completely about 2 weeks ago, we could not get a repair through our British Gas policy due to strike. We then were partly scammed by an unreliable company, we were giving up hope until we came across this company through Which? Webpage. They responded immediately and resolved the issue within a few days! Every member of the staff were courteous and helpful throughout. Spoke to ladies immediately who managed to get us appointments quickly, excellent communication and service throughout. Special thanks to our engineer Darren who went above and beyond to explain the issue and provided sound advice and most importantly a working boiler! It was lovely to work with a small company that made you feel important as a customer and restored our faith in repair companies. We will use again without a doubt and recommend to anyone who wants what felt like 'old school' respectful service. We are now thinking about replacing our boiler with them which I would do with ultimate confidence! Plus with only a £30 callout/first 1/2hour fee gives confidence. Thank you so much to all involved with our care!!
Customer in Greater Manchester Posted on 15/03/2021 , work completed 12/03/2021
The trader replied (on 19/03/2021)
Hello Thank you so much for your very kind review and that our Which Trusted Trader platform gave you the confidence to come with us for your repair. HEH will always priorities emergency work for customers old and new. We are just pleased that we managed to get your heating back running smoothly again and that you were happy with the service you received from from start to finish. If you require any of our other gas/ heating services please do not hesitate to call. It would be lovely to hear from you again. Warmest of Regards From all of the Team at HEH
Great work fast and efficient
Contacted High Efficiency with regards to a broken boiler. Due to the emergency of the situation they arranged for the replacement boiler to be fitted the next day. Adam and Joe came to fit the boiler found them both to be very friendly, professional, efficient and tidy a job well done. Highly recommend this company and continuing to use them in the future.
Customer in Greater Manchester Posted on 15/03/2021 (Reviewer did not use service)
The trader replied (on 19/03/2021)
Hello Thank you for taking the time to leave us a great review. We are so pleased that we managed to get your new boiler fitted so quickly and you can now enjoy the benefits of heating and hot water in your home again. Thank you for considering us for recommendation also. We look forward to seeing you again in the future for your annual boiler servicing. Warmest Regards From all the team at HEH
Friendly and Professional Service
Customer Service
Quality
Value
Two issues with our central heating and hot water systems caused by a less than positive experience with other Companies were rectified in a professional manner with good advice given and a very friendly manner. I am happy to recommend High Efficiency Heating.
Customer in Greater Manchester Posted on 12/03/2021 , work completed 12/03/2021
The trader replied (on 19/03/2021)
Good Afternoon Sorry to hear that you had a negative experience with other companies. HEH are so pleased that we managed to get your heating up and running smoothly again and you were happy with the service and advise that you received from us. If you need assistance with your heating in the future you know where we are Warmest Of Regards From all the Team at HEH
Efficient and friendly
Customer Service
Quality
Value
Our old boiler broke down and HEH arranged a quote and installation in a very efficient manner. The installers were friendly, knowledgeable, clean and tidy, laying down protective floor covers before they started and cleared up every speck of dust afterwards. They explained about the new boiler and how to use the new controls clearly.
Customer in Greater Manchester Posted on 11/03/2021 , work completed 11/03/2021
The trader replied (on 19/03/2021)
Good Afternoon Thank you for your great review. Thank you for choosing us to install your new boiler. HEH work hard to ensure as little disruption as possible during any works that we carry out in our customers homes. We hope that you are enjoying the benefits of your new boiler and controls. If you need any further assistance please do not hesitate to contact us Warmest Regards From all the Team at HEH
Excellent service as always from HEH
Customer Service
Quality
Value
Booked HEH to upgrade the heating in my open plan kitchen/diner, which was always cold. Andy (owner) talked us through the pros/cons of the various options in advance & we agreed that a plinth heater (connected to my CH system) was the best option. Dave & George came to install the heater (with Andy popping in to check they knew exactly what to do & how). They could not have been more helpful or accommodating, treating our home as if it was their own & checking that we were happy at every stage. We have used HEH for the last 8 years & would not hesitate to recommend them.
Paula in Derbyshire Posted on 05/03/2021 , work completed 05/03/2021
The trader replied (on 12/03/2021)
Hello Paula Thank you for your very kind review. Its always a pleasure returning to customers who have stayed with us over the years. We hope that your are enjoying the benefits of your new plinth heater. Dave and George are a great team and will always ensure our customers understand the procedure of a job from start to finish. If you need any further assistance with your new heating appliance please do not hesitate to contact us Warmest Regards From All the Team at HEH
Prompt professional service's definitely recommend and use again
Customer Service
Quality
Value
Using High Efficiency followed a recommendation by a friend. Booked annual boiler service as previous person retired so a little dubious. Great service from the initial call through to the end service visit. Text alert to confirm booking and en route. Professional guy attended who was very courteous. Everything checked with me at the end and completely tidy and clean. Very impressed and will become my regular contact. Thank you HEH
Customer in Greater Manchester Posted on 04/03/2021 , work completed 03/03/2021
The trader replied (on 05/03/2021)
Hello Thank you for your lovely review. It is always daunting finding a new local trades-person. We are so pleased that you were happy with the service you received including our text message service. We look forward to seeing you again in the future for your annual boiler maintenance. Thank You Again From All of The Team at HEH
Very Impressed
Customer Service
Quality
Value
New boiler fitted to replace a really old boiler. 2 Young Lads came and did the work. Both were very clean and tided up after themselves. Both were really friendly and happy throughout even though it took them a while to remove the old one! I can honestly say I have no hesitation about recommending this Business. SJW
Which? Trusted Traders Consumer Posted on 04/03/2021 , work completed 22/02/2021
The trader replied (on 05/03/2021)
Good Afternoon Thank you for taking the time to leave us a kind review. And thank you for considering us for a recommendation. Some jobs can turn out more complex than others but nether the less our engineers carry out the works no matter how big or small. We hope that you are enjoying the benefits of your new boiler and we look forward to seeing you in the future for your annual boiler maintenance. If you need any assistance with your new boiler before then please do not hesitate to contact us Warmest Regards From all The Team at HEH
Professional, friendly, competent, trustworthy
Customer Service
Quality
Value
Gareth is a credit to the company. Every consideration was taken to be covid compliant. Messaged ahead with ETA and arrived and completed boiler service to agreed schedule. Very informative. Answered all my queries in a way that didn't make me feel stupid and made me feel confident in his advice and expertise. Had a lot of stress recently with a bungled bathroom conversion by another contractor, so was refreshing to deal with someone so competent, with excellent customer service.
Customer in Greater Manchester Posted on 03/03/2021 , work completed 03/03/2021
The trader replied (on 05/03/2021)
Hello Thank you for your kind review. We are so pleased you were happy with the service you received from Gareth. We are sorry to hear of your recent stress. All of our engineers work to the highest standard of customer service and that is exactly what our customers deserve. If you have any further questions or queries with your gas/ boiler/ heating appliances please do not hesitate to contact us. We are always happy to help. Thanks Again Warmest Regards From Gareth and all the Team at HEH
Reliable team carrying out high quality work
Customer Service
Quality
Value
Consistently delivering professional and reliable service. Work carried out in the past 6 years always to a high standard, delivered by courteous and informative engineers.
Customer in Greater Manchester Posted on 25/02/2021 , work completed 25/02/2021
The trader replied (on 05/03/2021)
Hello Thank you for your great review and thank you for being a customer of ours for the past 6 years. It mean a lot to us. We will continue to carry our our services to a very high standard and we do hope to see you again in the future for your annual boiler/ heating maintenance. Should you need us in an emergency you know where we are. Warmest Regards From all the Team at HEH
Great service
Customer Service
Quality
Value
I have just had my boiler serviced and the engineer was friendly professional and efficient, answered any questions I had and the service was the most thorough I have had in the last 8 years. Will certainly be using HEH again
Customer in Greater Manchester Posted on 23/02/2021 , work completed 23/02/2021
The trader replied (on 05/03/2021)
Good Afternoon Thank you for taking the time to leave us a great review. It means a lot. We are so pleased you were happy with the service you received and that the engineer was able to answer your questions. If you need us in the future please do not hesitate to contact us Warmest Regards All the Team at HEH
Excellent service
Customer Service
Quality
Value
I have been with High Efficiency company for a few years now. I am very happy with the service. A boiler engineer came on Friday on time to do an annual service and inspection. He was very knowledgeable, professional and friendly. He was wearing PPE. It was great service. I am very happy with it. Thank you so much. Kind regards Olga Flemington, Uppermill
Customer in Greater Manchester Posted on 22/02/2021 , work completed 19/02/2021
The trader replied (on 05/03/2021)
Thank you for your very kind review Olga We are delighted to have you as one of our valued customers over the years. Our engineers will continue to wear PPE on every job ensuring the safety of our customers and our staff during these uncertain times. We look forward to seeing your friendly face in the future for your annual gas boiler service and or any other gas/ heating enquires. Thanks Again Warmest Regards From All The Team at HEH
Very efficient and professional
Customer Service
Quality
Value
We used this service to fit a hive. He was very professional and efficient. Would definitely recommend and will use this service again if required. Very reasonable cost.
Customer in Greater Manchester Posted on 18/02/2021 , work completed 15/02/2021
The trader replied (on 19/02/2021)
Hello Thank you for your very kind review. We are so pleased that you were happy with the service you received and it means a lot to us that you would consider us again in the future. We hope that you are enjoying the benefits of your new Hive. Thanks Again Warmest Regards From All the Team at HEH
Boiler repair
Customer Service
Quality
Value
Have been using this company for over ten years and wouldn't use anybody else From installation to service plan Excellent service from the first phone call to engineer calling all done within 24 hours Cant recommend highly enough Great family run company
Darren Johnson in Greater Manchester Posted on 18/02/2021 , work completed 21/02/2015
The trader replied (on 19/02/2021)
Hello Darren Firstly thank you for being a valued customer of ours for the past 10 years. We really appreciate your kind review and are so pleased that you have stayed with us for all your heating needs. As a Heat Plan Customer of ours you will always be priority. Thanks Again Darren From all of the Team at HEH
Perfect
Customer Service
Quality
Value
Annual boiler service at new property, expected some issues but there were none. Talked through some of the common faults, sorted out the key issue to fill the boiler. Even showed me how to sort out the batteries in the thermostat.
Customer in Greater Manchester Posted on 15/02/2021 , work completed 15/02/2021
The trader replied (on 19/02/2021)
Hello Thank you for taking the time to leave us a great review. We really appreciate it. We are so pleased that their were no issues with the boiler during your boiler service. Our engineers are always happy to answer any questions while on site and talk through any queries. If you need further assistance please do not hesitate to contact us otherwise we hope you are settling into your new home nicely. Warmest Regards From all the Team at HEH
Boiler wouldnt fire up
Customer Service
Quality
Value
Engineer attended within 2 hours. Fixed within 10 minutes. The usual high quality, speedy response you can expect from this highly professional, customer- focused company. Thank you
Customer in Greater Manchester Posted on 13/02/2021 , work completed 13/02/2021
The trader replied (on 19/02/2021)
Good Morning Thanks for your amazing review. We are really happy we managed to get your boiler going again especially with the freezing weather around that time. HEH will always priorities emergency's for our valued customers. Kindest Regards From All the Team at HEH
Boiler service
Customer Service
Quality
Value
Fast and efficient boiler service at a reasonable price. On time with a text message to let you know they are on there way. Great customer service.
Customer in Greater Manchester Posted on 12/02/2021 , work completed 12/02/2021
The trader replied (on 19/02/2021)
Good Morning Thank you for your kind review. We are so pleased you were happy with our services including our text message service. Its important to us that we keep our customers updated with their appointments. We hope you boiler continues to run smoothly and efficiently now it has had its annual boiler service Warmest Regards From All the Team at HEH
Two old commercial boilers
Customer Service
Quality
Value
Their engineer was very knowledgeable about these 40 year old boilers. Spent nearly 4 hours on site, as planned. He explained what he had done and the options for further work, which was agreed. Courteous, honest and friendly. Explained the paperwork which needed signing. I have great confidence in their future work. A prompt invoice as well.
Customer in Greater Manchester Posted on 10/02/2021 , work completed 09/02/2021
The trader replied (on 19/02/2021)
Good Morning Thank you for your great review. Our commercial engineer Gareth has lots of experience with these types of boilers. We will always allocate more time for him to carry out his work in this area. We are so pleased you were happy with his service and trustworthy advice for further work required. Our admin team check and update jobs as they come back onto the system so we can priorities follow up calls, emergency work, invoices etc. Thank You Again Warmest Regards From Gareth and All the team at HEH
Boiler service.
Customer Service
Quality
Value
I have been having my boiler serviced by HEH for the past three years. I would highly recommend them for your heating and servicing needs. Always professional, on time, and great to deal with. They are one of those firms that after being used, you will no longer need to shop around. A good quality firm is always worth sticking with and this is certainly the case with HEH.
Customer in Greater Manchester Posted on 08/02/2021 , work completed 08/02/2021
The trader replied (on 12/02/2021)
Good Morning Thank you for your great review and being a valued customer of ours for the past 3 years. Its an absolute pleasure carrying out our services to customers like yourself and we are so pleased that you have chose us to carry out your gas heating needs. Warmest Regards From all the team at HEH
Excellent Job
Customer Service
Quality
Value
I had a new Worcester boiler installed by HEH UK. Although they were very busy they kindly scheduled me in fairly quickly as I had been without heating and hot water for a few weeks. Communication was excellent from start to finish. The job took all day but the lads who carried out the work arrived at specified time and were very professional explaining everything as they went along. The wall that the boiler was fixed to was found to be in disrepair and the lads went above and beyond to repair the area so that I could have my new boiler installed. Aftercare was also excellent - I was contacted to make sure I was happy with the job. Overall I had an excellent experience with HEH UK and would not hesitate to use them again.
Customer in Greater Manchester Posted on 02/02/2021 , work completed 28/01/2021
The trader replied (on 05/02/2021)
Good Morning Thank you for your very kind review. We are so please you had a great experience with us and that you were happy with the service you received from start to finish. We hope that you are now enjoying all of the benefits from your new Worcester Bosch Boiler If you need any assistance with your new boiler please o not hesitate to contact us. We look forward to seeing you again in the future for your annual boiler servicing. Warmest Regards From all the Team at HEH
Fast and efficient radiator repair or replacement.
Customer Service
Quality
Value
From phoning HEH, you get the best efficient service you could want, from price to work being completed. Very smart well mannered lads and office staff. They get on with work and it’s done to a standard, that you wouldn’t know they had been, as an elder person you felt very safe and at ease, whilst they got on with the work. We use them all the time now, a great family firm .
Customer in Greater Manchester Posted on 22/01/2021 , work completed 21/01/2021
The trader replied (on 29/01/2021)
Hello Thank you for your lovely review. It makes us so happy to know that you feel safe in our hands. Its always a pleasure speaking to our valued customers weather its one of the office staff or the engineers. We hope the heating in your home is keeping you warm during these colder months. If you need us in the future you know where we are :) Thanks Again From all the Team at HEH
Excellent job, well executed
Customer Service
Quality
Value
Had to wait for a little as they were busy. However once ordered, the date was fixed they turned up as promised. Work was carried out to a high standard and included removal of old boiler, relocation and installation of new Worcester boiler and smart controls. The fitters Dylan and George were easy to talk to, explained everything well and were happy to answer my questions. They tidied up as they went and went above and beyond to do a complete job. I can now control each radiator manually and individually using an app and can also have one or more schedules. Takes a little bit of getting used to but is good when you get the hang of it. Given that the old system was complex and difficult to access and had a lot of redundant fittings, valves and pumps they did a great job of tidying up and simplifying the system. I would not hesitate to recommend as they are so professional. The company always responds efficiently when needed and even sent a Christmas card.
Customer in Greater Manchester Posted on 19/01/2021 , work completed 18/11/2020
The trader replied (on 29/01/2021)
Good Morning Thank you for taking the time to leave a kind review. HEH will always try and prioritize work especially emergency's. We apologies that you had to wait a while to have your new boiler installed but we are so pleased you were happy with the service you received from our install team Dylan and George. Its good to hear you are getting used to your new Worcester boiler system and controls. If you do need any assistance however in the future please do not hesitate to contact us. We are always happy to help. Warmest of Regards From all the Team at HEH
Efficient company
Customer Service
Quality
Value
I have used this company for many years. I would definitely recommend. They message you before arriving and always arrive when they say they will, if there is a problem (only happened once) they keep you informed. They are always efficient and professional.
Customer in Greater Manchester Posted on 08/01/2021 , work completed 08/01/2021
The trader replied (on 29/01/2021)
Hello Thank you for your very kind review. It is much appreciated. We will always keep our customers informed of any works we are to carry out in your homes even if and when a problem arises. We thank you for your continued custom over the years. If you need us again in the future, you know where we are. Warmest Of Regards From all the Team at HEH
Top Firm
Customer Service
Quality
Value
Phoned regarding a leak on central heating system. Within the hour the job was done. Very well presented engineer who spoke in none-technical language which I appreciated. Can't speak highly enough of this local,caring company. Wouldn't think of using any other firm.
David in Greater Manchester Posted on 07/01/2021 , work completed 07/01/2021
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your great review. We are so pleased you were happy with the service we provided. It important our customers understand the works we are to carry out in their homes. And it makes us really happy that you would consider us again to carry out work for you. Warmest of regards From all the Team at HEH
Efficient, helpful and courteous
Customer Service
Quality
Value
High Efficiency Heating serviced our gas fire and repaired the starter motor. It subsequently malfunctioned again a few weeks later when they returned promptly and fixed it again. There was no charge for the second visit. Our experiences with all members of staff have been very positive. They are very friendly and knowledgeable. We will not hesitate to use this company again and will also recommend to our friends and family. Thank you to all concerned.
Customer in Greater Manchester Posted on 06/01/2021 , work completed 06/01/2021
The trader replied (on 12/01/2021)
Good Afternoon We really appreciate your kind review. HEH would not charge for a call back on any work we have carried out within an acquired time period. We are just happy that we managed to get your fire back going for you and you can enjoy the benefits of it during the winter months. We are so pleased of you positive experience with us. That means a lot. We really do love what we do for our valued customers like yourself. Should you need any further assistance please do not hesitate to contact us Warmest of Regards All the Team at HEH
The only company I'll ever use for my heating system
Customer Service
Quality
Value
Have used HEH for the last 5 years, from the boiler check when buying my house in 2016, boiler repairs and a new boiler installation in January 2021. Excellent customer service from the 1st phone call, the boiler quote, the paperwork and to today's installation (thanks Dave and George). Now have a lovely warm and toasty house. Thanks Andy, Sharron and all the team.
Customer in Greater Manchester Posted on 05/01/2021 , work completed 05/01/2021
The trader replied (on 12/01/2021)
Hello First of all Thank you for your great review. We really do appreciate it and Thank you for your continued custom over the years. We are so pleased that you are enjoying the benefits of your new boiler and that your heating system is one less thing for you to worry about during these uncertain times. If you need any assistance with your new boiler or controls please do not hesitate to contact a member of our Team and we will be happy to help. Thanks Again Warmest Regards From all the Team at HEH
Brilliant firm
Customer Service
Quality
Value
Had my old Heatline comboi changed to a new Worcester combi. Brilliant workmanship. Excellent service from Start to finish.
Customer in Greater Manchester Posted on 21/12/2020 , work completed 21/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for you kind review. We are so pleased you were happy with the service you received from our Installation Team. We hope that you are feeling the benefits of your new Worcester Bosch combi boiler. We look forward to seeing you again for your annual boiler service. If you need any assistance with your new boiler please do not hesitate to contact us. Warmest of Regards From all the Team at HEH
No hestatation in recommending
Customer Service
Quality
Value
From the first enquiry leading to a quotation then boiler installation this company were first class. Professional, efficient, corrects, knowledgable and reliable. I had a Worcester combi boiler fitted at short notice with no fuss or stress. Just a very professional service from all concerned from admin to installation
Customer in Greater Manchester Posted on 20/12/2020 , work completed 19/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your kind review. And thank you for considering us for a recommendation. We are so pleased you were happy with the service you received. We hope that you are getting all of the benefits from your new Worcester boiler and its guarantee. Should you need any assistance with your new boiler or controls please do not hesitate to contact us. Warmest Of Regards From all the Team at HEH
Brilliant Bosch Boiler Installation
Customer Service
Quality
Value
HEH replaced the boiler in our old house, and were our first port of call when we moved and in need a of new boiler in a new location as part of a full modernisation. Andy (The Boss) did the survey, confirming it could go where we wanted it, recommended a boiler that could fit into a cupboard, whilst satisfying my inner geek offering a smart thermostat. Also including connecting the gas hob, and decommissioned the gas fire at the same time. The quote was delivered promptly, and was competitive. Deposit paid, and the fitters booked, Dave & George turned up on time, smart, polite, friendly, and with a bit of personality that made it quite enjoyable! Rather than just throw the boiler on the wall, they asked our preference for pipe locations, explaining ways they can do it, to ensure we were happy, nothing was too much trouble. The pipework is neat and tidy (something the wife was concerned about), they explained why pipes were run in certain ways to meet regulations, and the boiler is a vast improvement on the the previous one. It was a long day for the lads and not one complaint. A follow up call from Sharon the next day to check everything was OK. It was straightforward from start to finish, and we're delighted with the boiler and installation, the team are a credit to HEH.
Customer in Greater Manchester Posted on 19/12/2020 , work completed 17/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Wow, Thank you for your great 5 star review. It is much appreciated. Also thank you for having us carry out work in your new home. We are so pleased that you were happy with the service you received and yes you are right our engineers have a lot of personality especially Dave and George, however professional. Our engineers will always explain a job to our customers no matter how big or small as its important to us to know that our customers understand the works that is to be carried out in their homes. We hope you are enjoying the benefits of your new boiler and controls. Should you need any assistance please do not hesitate to contact us, otherwise we look forward to seeing you again for your annual boiler service Thank You Again Warmest of Regards From All of The Team at HEH
5 star family company
Customer Service
Quality
Value
Annual service detected a possible problem and referred immediately to Vaillant so as to be sorted by Christmas. Friendly efficient people and more importantly honest and know their job. Wouldn’t use any other company now
Customer in Greater Manchester Posted on 17/12/2020 , work completed 17/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your lovely review. Your comments go to show how important it is to have your gas appliances serviced annually. We are just so glad that we could diagnose a potential problem and that you had sorted just in time for Christmas. We are so pleased that you would consider us for your future heating needs. Warmest Of Regards From all the Team at HEH
Good service once again
Customer Service
Quality
Value
I've used High Efficiency Heating quite a few times and each time they have risen to the occasion ranging from simple (but not for me) problems to the more complex.
Customer in Greater Manchester Posted on 17/12/2020 , work completed 16/12/2020
The trader replied (on 12/01/2021)
Hello Thanks for your great review. It is much appreciated. HEH will rise to any challenge no matter how big or small for our customers. We hope that your heating system is now keeping you warm during these uncertain times. Thank you again From all of the Team at HEH
Repair and Service
Customer Service
Quality
Value
Andy provided us with the best solution at a very reasonable price. The work was carried promptly and efficiently and in a thoroughly professional manner. We are extremely happy and would not hesitant this company.
Customer in Greater Manchester Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 12/01/2021)
Good Afternoon Thank you for your kind review. Andy will always find the best and most cost effective solutions for all of our customers we are so pleased you were happy with the quick response and service you received. If you need us in the future please don't hesitate to contact us. Thanks Again From All The Team at HEH
Brilliant Service
Customer Service
Quality
Value
Had a smart meter fitted and was informed by the fitter that I had a Gas leak. I always use HEH so phoned immediately , Leanne was so good and booked an appointment for me. Andy came round, detected and fixed the problem within the hour. These people are so customer friendly and efficient. I highly recommend them. Thank you .
Customer in Greater Manchester Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 08/12/2020)
Good Afternoon Thank you for your very kind review. We are so happy we could be of assistance to you with your gas leak so quickly. Its important to us that our customers are safe in their homes and will always prioritise emergencies no matter how big or small. We hope your gas appliances run smoothly over the winter months but should you need us please do not hesitate to call Warmest Regards From all the Team at HEH
5 Star company
Customer Service
Quality
Value
Just had my boiler serviced for another year. Engineer on time and as efficient and professional as always. In fact any communication with this company is always 5 star and a pleasure to do business with.
Customer in Greater Manchester Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 08/12/2020)
Hello Thank you for your lovely review. It is an absolute pleasure carrying our work for customers like yourself! We are so pleased you were happy with the service you received. Now that your annual boiler service has been carried out your boiler should run smoothly and efficiently during the winter months however should you need us for anything you know where we are. Warmest Regards From all the Team at HEH
Excellent Service
Customer Service
Quality
Value
Woke this morning to a leaking boiler so rang High Efficiency Heating. They were extremely busy but managed to get an engineer to me to look at the problem. Once the engineer saw the boiler he had it fixed in half an hour giving us our heating and hot water back. Great service and reasonable price. High Efficiency from the call taker to the engineer, can definitely recommend these for your boiler needs.
Customer in Greater Manchester Posted on 16/11/2020 , work completed 16/11/2020
The trader replied (on 08/12/2020)
Good Afternoon Thank you for you kind review. HEH will always try to priorities emergency's even in our busiest months. We are so happy we managed to repair your boiler for you and thank you for considering us for recommendation. Warmest of Regards From all the Team at HEH
Heh High Efficiency Heating UK
Customer Service
Quality
Value
Heh High Efficiency Heating UK. 9/11/2020. New ignition sensor. 12/11/20 New PRV Sensor Cartridge. I have always used Andy Baxter to fix my boiler. He & his company are 100% Trustworthy & Reliable. He knows his business inside out. He has been in the business for 35 yrs. Tells you exactly what needs doing & how much it will cost upfront. Invoices provided for the work carried out. Has lovely, polite, friendly staff working for him who are very helpful. I would never use anyone else. I would 100% Recommend Heh High Efficiency Heating to everyone all of the time!
Customer in Greater Manchester Posted on 12/11/2020 , work completed 12/11/2020
The trader replied (on 24/11/2020)
Hello Thank you so much for your very kind review. And thank you for continuing to be customer of HEH. It really does mean a lot. We are so happy that we managed to get your boiler back working for you in time for the winter. If you need any further assistance with your heating in the future you know where we are. Thankyou again Warm Regards From all of the Team at HEH
First Class
Customer Service
Quality
Value
Replacement boiler needed, Andy Baxter surveyed, no fuss, no hard sell, gave options and fully detailed quote for replacing existing boiler and pipe work and explained process of installation, professional on the outset. The two engineers who came and installed are a credit to the company, clean, tidy, polite and considerate to our needs, they were a pleasure to have them working in our home. The workmanship is outstanding, attention to detail went far beyond our expectations, no mess and no disruption. We have no hesitation in recommending High Efficiency Heating to anyone. Many thanks Andy!!! Regards G.T
Gerry T in Derbyshire Posted on 12/11/2020 , work completed 11/11/2020
The trader replied (on 24/11/2020)
Good Afternoon Gerry Thank you for your very kind five star review. It is much appreciated. We are so pleased that you were happy with the service you received from our installation Team. We hope you are enjoying the benefits of your new boiler especially with the colder months fast approaching. If you need any assistance with the boiler or the controls in the future please do not hesitate to contact us. We are always happy to help. Warmest of Regards From all the team at HEH
Really great work
Customer Service
Quality
Value
I had a kitchen heater which was broken and wouldn't spark. The engineer who came, C Rogers, was polite and efficient. He explained all the job to me and even, even though the heater has been condemned, arranged for a replacement to be sorted for me as soon as possible. I wouldn't hesitate to use them again for my boiler and gas fire servicing.
Customer in Greater Manchester Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 24/11/2020)
Hello Thank you for your great review. We are so pleased we could be of assistance to you and that we are able to supply and install a new wall heater for you in time for Christmas. We look forward to seeing you in the near future. Warmest of Regards From C. Rogers and all the team at HEH
Great Work
Customer Service
Quality
Value
Had 2 radiators changed and a boiler service. Install team arrived at agreed time, work carried out quickly and cleanly. Service engineer arrived just after install team and carried out full service on boiler. Engineer and install team checked system was working correctly before leaving. Will definitely recommend HEH(UK) LTD and have no problems using them in the future.
Customer in Greater Manchester Posted on 04/11/2020 , work completed 04/11/2020
The trader replied (on 06/11/2020)
Good Afternoon Thankyou for your five star review. It means a lot. We are so pleased you were happy with our quality of work and the service you received and we hope you are enjoying the warmth of your new radiators! If you need any assistance in the future you know where we are. Warmest Regards From all The Team at HEH
The annual boiler service was completed efficiently, with politeness and was informative. This is the quality service as always. Thanks Andy
Customer Service
Quality
Value
Professional and efficient is there business ethos. I trust and appreciate there friendly advice and standard of work. I have recommended them to others consistency is key!
Customer in Greater Manchester Posted on 29/10/2020 , work completed 29/10/2020
The trader replied (on 06/11/2020)
Good Afternoon We really appreciate your very kind review. Thank you. We pride ourselves on our customer service and genuinely love what we do. Thank you so much for your recommendations. Warmest Regards From all the Team at HEH
A great job
Customer Service
Quality
Value
I had a radiator fitted in my bathroom. The two people who carried out the job arrived at the specified time and were very professional and friendly. Everything l needed to know was explained to me and all my questions were answered. They cleaned the area when the job was completed and removed all the packaging/rubbish. All radiators were checked to ensure they were working properly. I have used High Efficiency Heating in the past and would definitely use them again in the future.
Customer in Greater Manchester Posted on 19/10/2020 , work completed 19/10/2020
The trader replied (on 06/11/2020)
Hello Thank you for taking the time to leave us such a lovely review. We are so pleased you are happy with your new radiator and the service you received. It is important to us that we take care while in customers homes and leave our work area clean and tidy and free from any clutter we have caused. We look forward to seeing you in the future to attend you heating enquiries :) Thanks Again From all the Team at HEH
Excellent
Customer Service
Quality
Value
I phoned on the 21st September, someone came the day after to do the survey. On Friday the 28th September the boiler was fitted. I just wanted to say right from the girl in the office right through to the boys who fitted the boiler, they were brilliant. Couldn't have wished for better.
Customer, Ashton Under-Lyne Posted on 15/10/2020 , work completed 28/09/2020
The trader replied (on 06/11/2020)
Hi Thanks for your great review. Its really appreciated. We are so happy we managed to get your new boiler in right in time for the winter months and we are so pleased you were happy with the service you received from the office to the installers. If you need any assistance with your new boiler and controls during the winter please do not hesitate to contact us. Thanks Again From all the Team at HEH
Annual Boiler Service
Customer Service
Quality
Value
Excellent, efficient and expert service as always, I have been using HEH for 5 years now and they have done everything right from day one.
Customer in Greater Manchester Posted on 08/10/2020 , work completed 08/10/2020
The trader replied (on 06/11/2020)
Hi Thank you for your very kind review and your continued custom over the past 5 years. It really does mean a lot. Its good to know we are getting it right :) We do love what we do here at HEH. If you need us in the future you know where we are. Warmest of Regards From all the Team at HEH
I've been using HEH for more than 10 years for all my plumbing and heating requirements. Today was my annual boiler service
Customer Service
Quality
Value
I've been using HEH for more than 10 years for all my plumbing and heating requirements. Today was my annual boiler service. As usual the customer service is second to none. A text message telling you the engineer is on his way and in today's world the engineer was fully covid safe, with gloves and mask. Service carried out efficiently and to a high standard. This is a family run business and is extremely trustworthy.
Customer in Greater Manchester Posted on 07/10/2020 , work completed 07/10/2020
The trader replied (on 06/11/2020)
Hello Thank you for your very kind review and Thank you so much for your continued custom for all them years. It really does mean a lot. We pride ourselves on our communication with our valued customers. We do like to be as punctual as possible and the text message service really helps with that. We hope to take care of you in the years to come so should you need us you know where we are. Warmest of Regards All the Team at HEH
Professional and friendly service
Customer Service
Quality
Value
An intermittent, loud noise and vibration from the water tank in the loft on running the hot taps from anywhere in the house was investigated by High Efficiency Heating UK Ltd who diagnosed it as a probable faulty ball-cock. It was agreed that a new one would be fitted at a subsequent date. However, a week after the initial investigation there had not been so much as a murmur from the water tank. I spoke to the chap who had come and he explained he had tweaked the ball-cock whilst he was here, and said that so long as the problem does not return there was no need to replace the part. I was not even charged for the initial call-out. I will certainly use this company again no matter how big or small the job. Highly recommended.
Customer in Greater Manchester Posted on 07/10/2020 , work completed 30/09/2020
The trader replied (on 06/11/2020)
Good Afternoon We really appreciate you leaving us a very kind review. We are happy we could be of assistance to you. Our engineers will always try to solve a problem in the most cost effective way and would never recommend fixing something that's not broke. We are so pleased you are happy with our services. Should you need us in the future please don't hesitate to contact us. Thanks Again From all of the Team at HEH
New boiler system
Customer Service
Quality
Value
We would highly recommend this company. Excellent work at an excellent price - good value from a local company who were far more competitive than the “big boys” ! From the initial quote right through to completion of the work all staff and workmen extremely friendly knowledgeable competent and helpful. Dave and George arrived precisely on time on the day of installation and worked non-stop all day to make sure work was completed to our satisfaction and ensuring everywhere had been put back in place and was tidy. If you’re contemplating having any heating work done give them a go and support our local businesses.
Customer in Greater Manchester Posted on 01/10/2020 , work completed 28/09/2020
The trader replied (on 06/11/2020)
Hello As a local business we do rely on recommendations and word of mouth so we thank you for leaving us a very kind review. We are so pleased that you were happy with the service you received. Dave and George are a great team. Customer care and satisfaction are our top priority. If you need any assistance with your new boiler or controls please do not hesitate to contact us. We are always happy to help. Warmest Regards From all the Team at HEH
Complete heaating system
Customer Service
Quality
Value
During my annual boiler service it was discovered the heating had a blockage and could breakdown at any time, My service engineer could not do the job but got in touch with High Efficiency. They phoned me the same day with an appointment. Andy Baxter, came a couple of days later. He explained a complete heating system was required. Went away priced the job. Two weeks later two lovely young men came. They worked very hard for the 3 days it took. They were very pleasant, helpful nothing too much trouble. I have mobility problems and am old but treated me with respect, and chatted to me when in the room. I now have lovely new radiators and combi boiler. They put everything back in its place. Even sealed my leaking gutter whilst they had the ladder at the back. It is a lovely Company to deal with and lovely staff.
Customer in Greater Manchester Posted on 25/09/2020 , work completed 24/09/2020
The trader replied (on 20/10/2020)
Good Afternoon Thank you for your very kind review. We are so pleased that you were happy with the service you received during your recent boiler installation and that the engineers took care of you. All of our customers mean so much to us and we will always go above and beyond to make sure that you are safe and warm in your home. We hope that you can now enjoy the winter months free from worry that your boiler may breakdown. If you need any assistance with your new boiler or controls please do not hesitate to contact us Warmest of Regards From all the Team at HEH
Helpful again
Customer Service
Quality
Value
Earlier this year had a problem with our gas meter could not find any one to get in touch with at British Gas got in touch with Heh they came straight away confirmed the problem and they got through to to British Gas for us. Today after spending over an hour trying to reprogram the central heating controller I phoned them they arrived with an hour and showed me what I was doing wrong. We can’t recommend this company highly enough from the moment you phone them they are ready to help no matter how big or small your problem is.
Customer in Greater Manchester Posted on 25/09/2020 , work completed 25/09/2020
The trader replied (on 06/11/2020)
Good Afternoon Thank you for leaving us a great review. We are so happy we could be of assistance to you. We will always attend no matter how big or small. Our engineers are always happy to help. If you need any assistance during the colder months you know where we are :) Warmest Regards All the Team at HEH
Radiator problem
Customer Service
Quality
Value
One radiator was not getting hot - Andy from HEH came the next day and resolved the problem within 10 minutes. He used PPE and kept socially distanced. Brilliant service, friendly and helpful.
Customer in Greater Manchester Posted on 09/09/2020 , work completed 08/09/2020
The trader replied (on 20/10/2020)
Good Afternoon Thank you for your kind review. We are really pleased that Andy managed to get your radiator back going for you. During these uncertain times its important to us that our customers are warm in their homes. Thanks Again Warm Regards From all the Team at HEH
First class service
Customer Service
Quality
Value
We have used HEH three times now for general servicing and system upgrades. They are reliable, friendly and totally professional. We get a text to say they are on their way and another after they have left to confirm that we are happy with the service. The engineers cover their shoes when they come in and, when they were replacing radiators, covered the carpets with clingfilm. They clean up after themselves so no mess. When they've finished they explain what they've done and make sure you're happy before they leave site. We'd recommend HEH without any hesitation.
Customer in Greater Manchester Posted on 09/09/2020 , work completed 02/09/2020
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review. We are really pleased you have been happy with the services we have provided to you including our texting and aftercare service. Thank you for choosing to recommend us also. it really does mean a lot Thanks Again from all the team at HEH
What a relief!
Customer Service
Quality
Value
We had a problem with our thermostat in the lounge, so my husband called HEH to help us sort it out. Apparently, the thermostat cannot communicate to the boiler and control it so it had to be replaced. It would have cost us hundreds of £ as it hasn't been serviced but our contractor managed to have us signed up for the servicing and this reduced the total bill drastically. Gareth did the job efficiently and quickly, and I myself felt very relieved when it was fixed as I know nothing of the sort. Knowing that I can call them anytime we have any issues with the heating gives me such a sense of relief. We are very happy with the service that they have provided us. Gareth deserves a raise!
Mrs W in Greater Manchester Posted on 04/09/2020 , work completed 03/09/2020
The trader replied (on 13/10/2020)
Good Afternoon We really appreciate you taking the time to leave us such a lovely review. Thank you. Gareth and the team are very happy we were able to repair you thermostat while saving you £££'s - Thank you for choosing HEH to take care of you in the future. Warmest Regards All the Team at HEH
Friendly, professional and extremely efficient
Customer Service
Quality
Value
From the speedy response to our email query through to the completion of the installation of our new central heating system all HEH staff have been friendly, professional and extremely efficient. Installing a new central heating system to replace a 30 year old boiler, and even older piping and radiators, was not without problems but at all times we felt we were in safe, competent and experienced hands. Andy's initial visit provided us with clear information about what was needed, followed swiftly by a quote and an installation date. Dave and George arrived promptly on the Monday morning and worked solidly throughout the week, helped by Dylan on Tuesday, to get the job done. They kept us informed about their plans each day and identified a room which we could use to keep out of the way. Throughout the week they went the extra mile, making sure they kept the house clear and tidy as they did so. When some issues arose in connecting with the Bosch server at the end of the week Richard arrived quickly to resolve them. No mean feat on a Friday afternoon! We are delighted with our new system and are pleased to know we can keep an ongoing relationship with HEH to maintain our central heating through their 10-10-10 Care plan. Thank you to Andy, Dave, George, Dylan, Richard and the rest of the team for a great job very well done
Wendy and Jon Posted on 03/09/2020 , work completed 28/08/2020
The trader replied (on 13/10/2020)
Good Afternoon Wendy & Jon Thank you so much for your wonderful review. We are so pleased you were happy with the standard of customer care your received. It means a lot to us that our customers know they are in safe hands We look forward to taking care of you and your new boiler & system on our 10-10-10 contract. With 24 hour care you can contact us anytime if you have any concerns with your new boiler, system or controls. Thanks Again From All The Team at HEH
Fantastic service
Customer Service
Quality
Value
I have used this company for years and wouldn’t use any other. They are reliable and trustworthy and give fantastic service. They put our central heating system in and have serviced it every year since I trust them totally. There has never been any problems with any of the work they have done as they do it to such a high standard
Customer in Greater Manchester Posted on 03/09/2020 , work completed 03/09/2020
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review and thank you for putting your trust into us and having us back over the years to maintain your gas appliances. It really does mean so much. Thanks Again From all the Team at HEH
The trader replied (on 13/10/2020)
Hello Thank you for your very kind review and thank you for putting your trust into us and having us back over the years to maintain your gas appliances. It really does mean so much. Thanks Again From all the Team at HEH
Excellent service and communication
Customer Service
Quality
Value
Andy visited and assessed numerous boilers for us at different locations, sent a report on the same day and completed the works necessary to avoid costly condensate pipe freezing issues before winter comes. The text messaging service was really helpful as it is a handy reminder of the appointments. Five star service, would highly recommend.
Customer in Greater Manchester Posted on 27/08/2020 , work completed 27/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thank you for your kind review. HEH understand how busy life can be so we like to give our valued customers gentle reminders of their appointments. We are so pleased you were happy with the service we provided and that your boilers and pipes will now run smoothly during the winter months. Warmest of Regards From Andy and The Team at HEH
Work carried out to high standard
Customer Service
Quality
Value
Full boiler service, work done quickly and efficiently, nature of repairs explained by engineer, work carried out to high standard and site left clean and tidy.
Customer in Greater Manchester Posted on 19/08/2020 , work completed 19/08/2020
The trader replied (on 15/09/2020)
Good Afternoon Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with the service you received and that your boiler will be running smoothly and efficiently during the winter months Warmest of Regards From all the Team at HEH
Great Service
Customer Service
Quality
Value
We contacted Andy on Monday and he came the same day to give us a quote. He said he would follow up within the hour with emails outlining the various options open to us. He did exactly that getting back within 45 minutes with a variety of quotes. He said his team would arrive on Saturday between 8-9 and they arrived at 8.05! Fantastic. The team were friendly and hard-working and had installed a new boiler by half-past two including putting in new pipes outside for the gas. We were really impressed and the service is outstanding, for example making it clear if there was anything we did not understand the controls to just ring them. In addition, they cleared up after themselves and took pride in the work they did. I would unreservedly recommend to anyone. Thank you.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 08/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review. We really appreciate it. We also thank you for having us carry out work in your home and are so pleased that you were happy with the service you received. If there is anything you are unsure of or if you need assistance with your new boiler and controls during the winter months please do not hesitate to contact us. Thanks Again From all the team at HEH
Very efficient. Brilliant.
Customer Service
Quality
Value
There was no heating and hot water. Phoned High-Efficiency Heating (UK) Ltd to arrange for an engineer to come round and deal with the problem. As soon as he arrived he got straight on with the job and in no time at all the problem had been found, dealt with and explained. The engineer was a very pleasant man, easy to converse with and it came across that he really knows his job and with a wealth of knowledge and experience. From the first phone call to HEH (UK) LTD to the engineer leaving my home with the problem solved was a very efficient service indeed and would recommend them most highly.
Customer in Greater Manchester Posted on 09/08/2020 , work completed 09/08/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for having us carry out work in your home. We are so pleased that we managed to rectify the problem and get your hot water back up and running. HEH will always priorities emergency calls. We understand how important it is to have hot running water and heating more so now in these uncertain times. Should you require our services during the winter months please do not hesitate to contact us. Thank You again for having us. Warmest Regards All the Team at HEH
Superb work and customer service
Customer Service
Quality
Value
Ours was a big, three-day job. To remove a Baxi back boiler and pump from the living room and water tanks from the loft and airing cupboard, and replace these with a combi boiler in the garage, new radiators and pipework. The new system works wonderfully. It was installed by Dylan Taylor and his colleague Dylan without fuss or mess and when we returned home after the work was completed there was no sign that they had been here except for the lovely new heating system! They were thoroughly professional in every aspect of their work including customer care. Dylan Taylor spent a good hour setting up and clearly explaining how the electronic controls worked. On hearing that a decorator was about to paint our dining room, they even came back the next day to remove a radiator until the painting had been completed. This is a terrific company which has impressed us at every stage with the quality of their work and customer care. We would highly recommend them.
Customer in Greater Manchester Posted on 04/08/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your lovely review. Our installation teams love to get stuck into a good project and yours was one they thoroughly enjoyed. HEH will always go above and beyond to ensure our customers are happy with the works being carried out in their homes. If you need any assistance with the boiler and controls during the colder months please do contact us. We are always happy to help. Thanks Again Warmest of Regards From All The Team at HEH
Gas fire service
Customer Service
Quality
Value
The two engineeers who came to do the job arrived spot on 3.00pm when the window was 3.00 pm to 5.0pm. They never wasted any time, got on with the job in a very professional way. They were very polite and explained explained they had done. The price was the price given to me upon booking the appointment. On top of all that they kept the working area very clean, leaving no mess at all. This is the first time I have used Heh UK Ltd and will use them again next year. Well done and recomended.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Afternoon Thank you for your kind review and thank you for having us carry out work in your home. We are pleased you were happy with our team and their service. We look forward to seeing you again in the future. If you need any assistance during the winter months please just give us a call. We are always happy to help. Warmest of Regards All the Team at HEH
Prompt & efficient repair
Customer Service
Quality
Value
Great experience once again with HEH. Quick and courteous call to report a faulty boiler. An engineer arrived, investigated and repaired the problem within an hour. Happy to report that he too was friendly, courteous, respectful and informative of his findings. Hot water and heating now restored once more. Many thanks to all.
Customer in Greater Manchester Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 01/09/2020)
Good Morning. We are so happy your experience with us was great. We will always ensure our customers understand faults and procedures with their boilers. We are happy that you now have running hot water and heating just in time for the winter months. Thanks for having us carry out work in your home Warmest of Regards From all the Team at HEH
Simply the best company we have come across
Customer Service
Quality
Value
From the beginning to end an exceptional service to replace our old boiler. Upon making first contact the whole organisation proved to be trustworthy and reliable. Andy Baxter, The Boss, came to our home to undertake a survey and to provide us with advice. No bull, just clear information from a man who knows is stuff. Received detailed quotation with options and had no hesitation in proceeding with them. Working in a property built in 1820 cannot be easy with various challenges but Dylan and Dylan worked professionally to get the job done on time. Their attention to detail, workmanship and helpfulness could not be faulted. Constantly communicated with my wife and myself and left our home each day clean and tidy and also with an update on the days progress. If you are looking to have this work done then look no further, I and many others cannot recommend them enough.
Customer in Greater Manchester Posted on 16/07/2020 , work completed 25/05/2020
The trader replied (on 01/09/2020)
Good Morning, Thank you for taking the time to leave us a great review :) We are so pleased you made the decision to have your work carried out by our team. The 2 Dylan's really do work well together and thoroughly enjoy what they do. It is our priority to ensure that our customers homes are left clean and tidy with as little disruption as possible. Thank you from all the team at HEH we are so grateful for your custom. If you need any assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We look forward to seeing you again for your annual boiler service. We will send you a letter nearer the time. Warmest of Regards From all the Team at HEH
Great service, trusted.
Customer Service
Quality
Value
Boiler serviced, they installed it to some years ago. Any issues I know I can rely on them and they are always available to give honest advice. A pleasure to use and I have no complaints at all with nothing but praise for the team. Thanks.
A Jones Posted on 14/07/2020 , work completed 14/07/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your kind review and Thank you for having us back over the years. We really do love what we do for lovely customers like yourself. You know here we are should you need any assistance with your heating during the colder months Warmest of Regards All the Team at HEH
Annual boiler service.
Customer Service
Quality
Value
The service was completed in a clean efficient manner. No problems were found and the engineer explained what checks had been done and all was OK. The engineer was fully compliant with Covid-19 protection, which is reassuring at this time of uncertainty. As always well done HEH.
Customer in Greater Manchester Posted on 11/07/2020 , work completed 09/07/2020
The trader replied (on 19/08/2020)
Hello. Thank you for taking the time to leave us a lovely review. Its important to us that our customers understand the works being carried out in their homes. At the moment we are following all of the Government Guidelines when it comes to Covid-19 although we have always taken pride in our work and cleanliness. Thanks Again From All The Team at HEH
Outstanding
Customer Service
Quality
Value
I highly recommend this company, they've just completed some work for us to a high standard. They were polite, friendly and professional.
Customer in Greater Manchester Posted on 22/06/2020 , work completed 22/06/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your kind review. We are so pleased you are happy with the service your received Warmest Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Prompt service as usual Chevy arrived completed service efficiently have used H E H for years always courteous and friendly smartly dressed and always clean up after work done recommend them for any work required
Customer in Greater Manchester Posted on 11/06/2020 , work completed 11/06/2020
The trader replied (on 19/08/2020)
Good Afternoon Thank you for your very kind review and thank you for having us back over the years to carry out work in your home. We are so pleased you are happy with Chevy and the service you received. Thanks Again from all the Team at HEH.
High efficiency
Customer Service
Quality
Value
Had annual service done today by HEH. As always first class service xxx Engineer smart in appearance and polite. Service done in no time clean and efficient worker. Well done Thomas.
Customer in Greater Manchester Posted on 28/05/2020 , work completed 28/05/2020
You have got to read this!
Customer Service
Quality
Value
We required a new central heating boiler, a major cost and there are so many services available to choose from, but which option do you take? I gained an alternate quote, unknown to HEH then called the company to discuss our needs. Andy, the boss came out within a couple of days And we discussed the situation. He knew what was required and advised we did not need what I was previously advised by another heating company. He had great knowledge and after this a fitment date was arranged. All went according to plan and Dylan and George who attended, could not have conducted the job better. Complete installation completed as planned (we now have heating and hot water) Both engineers knew their stuff, fitted the new boiler and pipework to an exacting standard. All I can say, as an expensive purchase such as this, you want to make sure you appoint the right company. Without doubt! this is the company you need to use. 5 star!
Michael in Derbyshire Posted on 21/05/2020 , work completed 21/05/2020
The trader replied (on 19/08/2020)
Good Afternoon Michael Thank you so much for your kind review. You are right about a new boiler installation being a big job and a costly one too. Andy has had many years in the gas industry and will only offer the best & honest advise when conducting any work including quotes. He will only have the best engineers working alongside him also. The office staff are always on the other end of the phone should you have any concerns with your new boiler and controls. If you need any assistance during the winter months please do not hesitate to contact us. We look forward to seeing you in the future for your annual boiler services. Warmest Regards All the Team at HEH
Excellent service
Customer Service
Quality
Value
We contacted HEH as our boiler had broken. They came out with a couple of hours of calling them and advised we needed a new boiler. The boss of the company came out to give us a quote and today we had our boiler fitted. The two lads that did the work were professional and efficient. I was very impressed that they cleaned up and hoovered after them. They've done a fantastic job and we will be using them again in the future. Highly recommended. Thank you.
Customer in Greater Manchester Posted on 14/05/2020 , work completed 14/05/2020
Great experience
Customer Service
Quality
Value
The engineers are always on time, they send you a text when they are near. Always friendly and explained exactly what the issue is and options to fix in a manner I could understand, we had radiators that had stopped working and needed some repiping. Really happy with the service thank you.
Customer in Greater Manchester Posted on 08/04/2020 , work completed 08/04/2020
Great work at a time of crisis
My boiler packed up during the Covid-19 crisis, but HEHUK came along and fitted a new boiler doing a superb job and leaving everywhere clean and tidy. I can't praise them enough they worked so hard under extreme circumstances, having to distance themselves, and were extremely courteous and polite. I would have no hesitation in recommending HEHUK.
Customer in Greater Manchester Posted on 08/04/2020 (Reviewer did not use service)
Exceptional workmanship, fully deserving of their 5 star rating. First class professionalism and customer service from beginning to completion.
Customer Service
Quality
Value
I can honestly say, hand on heart we are so happy with our new Combi boiler and Central Heating system. I wasn't home when the surveyor came to review our property but my husband tells me it was the owner of the company, Andy who conducted a thorough inspection and answered all the questions he raised. Andy was very professional and knowledgeable, fully explaining what the job would entail. There was no sales push or any urgency to agree to anything and my husband felt totally relaxed. The quote was sent via email the following day. The date was set for the following week and right on time, Adam and Chris turned up to complete the work. These 2 gentlemen were outstanding. So efficient, hard working and spotlessly clean. I cannot express how thrilled we are, not only with the work they carried out but with the speed in which it was completed in. We had a fire & back boiler removed from the living room. A hot water tank removed from the bedroom, a cold water tank removed from the loft. We then had a combi boiler fitted in the kitchen and all new radiators fitted throughout the house - all completed within 2 days. Fantastic !!! we couldn't have asked for a better service. Even their office staff are so helpful and attentive, maintaining contact either by email or by telephone to ensure everything was being completed to our requirements. What a pleasure to deal with such a fabulous company and I would eagerly recommend High Efficiency Heating - Exceptional workmanship.
Customer in Greater Manchester Posted on 04/04/2020 , work completed 19/03/2020
The trader replied (on 19/08/2020)
Good Afternoon HEH would like to say a massive Thank you for your very kind review. We are so pleased that you are happy with the services we provided. Adam and Chris really enjoy what they do. HEH have always followed strict customer care and cleanliness even more so now during Covid-19 The office staff are always on the other end of the phone should you have any concerns with your new boiler or controls and are always happy to help. Should you need any assistance during the winter months please do not hesitate to contact us Warmest Regards All the Team at HEH
Exceptional service
Customer Service
Quality
Value
We've been in HEH's Home Care Heat Plan for 2 years now and only wish we'd known about this company earlier. What an improvement on our previous provider! Andy and his team are always reliable, thorough, professional and thoughtful. They actually care about their customers. We highly recommend them.
Customer in Greater Manchester Posted on 02/04/2020 , work completed 25/03/2020
Exeptional service provided
Customer Service
Quality
Value
A prompt, eliable, thorough and efficient job. The staff were respectful, polite, helpful and thoughtful.
dorothy, Greater Manchester Posted on 30/03/2020 , work completed 30/03/2020
Excellent service, great company
Customer Service
Quality
Value
I used HEH LTD 12 months ago to come and install a new boiler in my home- the fitters were very friendly and courteous- made no mess whatsoever and were a pleasure to deal with. Just had my boilers 1st service & once again cannot fault the engineer that came, Gareth was great - would definitely recommend this company, always been helpful from the very 1st enquiry, from the office staff through to those that come out, all have been wonderful.
Customer in Greater Manchester Posted on 23/03/2020 , work completed 03/03/2020
Faulty combi-boiler
Customer Service
Quality
Value
I called Andy who arranged for one of his fitters, Dave Taylor, to look at the boiler. To install a new one, I was notified by text when he was arriving. Dave did a great job. Andy's firm has been doing wonderful service for years.
Customer in Greater Manchester Posted on 05/03/2020 , work completed 03/03/2020
Efficient Work
Customer Service
Quality
Value
Really pleased with the fast response to my call this morning. New thermocouple needed for an ancient boiler. This was sourced during the day and fitted later the same day. Price completely fair for the work done and couldn’t be happier to have a warm home again tonight. Thank you.
Customer in Greater Manchester Posted on 24/02/2020 , work completed 24/02/2020
The trader replied (on 27/02/2020)
Good Afternoon HEH would just like to say a huge thank you for taking the time to leave us a lovely review. We are thrilled you were happy with our services and quick response. HEH will always try to prioritise emergency jobs and do what we can to locate parts (even for the older boiler) We are just happy that we managed to get your heating back going especially during this cold spell. If you need any further assistance with your boiler/ heating please do not hesitate to contact us. Thanks Again From all the Team at HEH
Great, efficient service.
Customer Service
Quality
Value
HEH fixed my boiler and also serviced it. Excellent, friendly and efficient service on both occasions.
Customer in Cheshire East Posted on 19/02/2020 , work completed 19/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thanks for your kind review. we are pleased you were happy with our friendly and efficient service. Should you need is in the future please just call Warm Regards From all the team at HEH
Super
Customer Service
Quality
Value
Gareth from HEH arrived on time, got on with the service and gave me some insights into the work being done Very professional and time efficient. HEH fitted the boiler originally and have done every service since over a 5 year period which I think says more than any review could. The company gave regular updates via text as well which was helpful, the annual “your boiler service is due” letter is great as it always prompts me to get it booked in my diary. Highly recommended company.
Customer in Greater Manchester Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 27/02/2020)
Good Afternoon Thank you for leaving us a great review and thank you for having us carry out work for you year after year. It is so important to us that we keep in touch with our valued customers and the system we have in place allows us to do just that. We are so pleased you are happy with our services. We look forward to seeing you again for your future boiler service. If you need us before then please just call. Warm Regards From all The Team at HEH
Annual Boiler Service
Customer Service
Quality
Value
High Efficiency Heating has conducted the annual service on my Worcester Bosch boiler for the last three years. They send a text and a letter to remind you that the service is due, prompting you to arrange an engineer visit. Once arranged, they send a confirmation text with the agreed date and time: on the day, they send a text ahead of the engineer’s arrival, with the option to rearrange, in case circumstances have changed. The visiting engineers are friendly, whilst getting on with the job, and always leave with a “any problems, give us a call”. They live up to their name; efficient and friendly with excellent pre and post-visit communications.
Customer in Greater Manchester Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 28/02/2020)
Good Morning Thank you for your kind review. We at HEH understand that circumstances change all the time so it is important to us to keep in contact with our customers pre and post all jobs. weather it be a curtesy call, text or email. We would like to thank you for having us carry out work in your home and thank you for your continued custom. We look forward to seeing you in the future for your next annual boiler servicing. If you need any assistance before then you can just give us a call. Thanks Again From all the Team at HEH
Great service
Customer Service
Quality
Value
I have had a great service from HEH company! I have my Honeywell thermostat fitted recently by Richard Perrins. I am very happy with my heating control now. I have a boiler service today by Thomas Hughes. I am very impressed with their work and efficiency !Everybody is friendly and professional in this company. I have no worries about my heating system any more. Thank you so much.
Olga Flemington Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 28/02/2020)
Good Morning Olga Thank you for your lovely review. Its always a pleasure carrying out work for you. We are so thrilled you are happy with our services and staff at HEH and we thank you for your continued custom. Warmest of Regards All the Team at HEH
Excellent work
Customer Service
Quality
Value
They fitted a new heating boiler and updated valves on several radiators. The work was completed in a single day as agreed at an initial meeting with the manager They came at the time agreed, covered all non working areas and tidied and moved furniture back into place when the jobs were completed. They were helpful and polite throughout and returned the following day to answer questions about the most effective use of the thermostat. Their workmanship was excellent.
K Mann Posted on 03/02/2020 , work completed 31/01/2020
The trader replied (on 28/02/2020)
Good Morning Mr Mann. Thanks for taking the time to leave us a review. The engineers Dave & George enjoyed installing your new boiler. We are so pleased you were happy with their service. If you require any further assistance with your new boiler or controls please do contact us. We are always happy to help. Warm Regards From All The Team at HEH
Exactly as things should be
Customer Service
Quality
Value
Great service throughout... No pressure when providing a quotation. Quality installation and the guys left no mess at all. Always friendly and helpful at service time. Had a small problem recently. Phoned HEH at 3 pm on a Friday afternoon. Someone car round within an hour! They sorted the problem out with no fuss. They really do believe in customer service. Would recommend to anyone.
Customer in Greater Manchester Posted on 29/01/2020 , work completed 07/01/2020
The trader replied (on 27/02/2020)
Good Afternoon Thank you for taking the time to leave us a great review. We understand how demanding life can be and would never add extra pressure to any of our customers when providing quotes however we are so happy that you chose HEH to carry out work in your home. Thank you. Warmest Regards From all the Team at HEH
Great company
Customer Service
Quality
Value
The lads Dylan and Dylan were very professional and extremely polite work is second to none. The whole process from start to finish has been expertly carried out. Thanks to the whole team, well done. Definitely recommend to anyone. Cheers.
Customer in Greater Manchester Posted on 28/01/2020 , work completed 28/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Thank you for your kind review. Dylan and Dylan are great engineers and love what they do. Thank you for having us carry out work in your home. We are so pleased you are happy with the service you received from all of us here at HEH. Warm Regards HEH
Gas pipe filter
Customer Service
Quality
Value
The manufacturer of our central heating boiler recommended that we fit a filter in the gas supply pipe, to prevent a build-up of dirt in the boiler. HEH provided a quote within a day then arranged a convenient time for the filter to be fitted. The engineer arrived at the appointed time and completed the work very efficiently. He was friendly and pleasant, and took the trouble to explain exactly what had been done as well as how the filter would be cleaned during the annual service.
Customer in Greater Manchester Posted on 27/01/2020 , work completed 27/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Thank you for taking the time to leave us a great review and Thank you for having us carry out work in your home. It is important to us that our customers understand the process of the works we carry out to get the best out of their chosen product/ appliance. If you require any further assistance with your boiler, filter or controls please do not hesitate to contact us :) Thank Again All the Team at HEH
Brilliant job.
Customer Service
Quality
Value
Would recommend them highly. Good job. Workmen very good and very friendly. Will always use them. Very good value for money.
Brenda, Cheshire Posted on 23/01/2020 , work completed 23/01/2020
The trader replied (on 04/02/2020)
Good Afternoon Brenda Thank you for your lovely review. We are so pleased you were happy with our services. Warm Regards From all the Team at HEH
Fantastic service!
Customer Service
Quality
Value
Gareth, the heating engineer, was prompt to arrive and quick to fix the problem with our radiator. He did a fantastic job and is extremely knowledgeable about the variety of heating solutions we could go for to gain some heating balance within our household. I would totally recommend High Efficiency Heating, all their staff are fantastic - extremely approachable, no question is too ridiculous! The whole process is brilliant too, from booking an appointment, to text reminders, through to completion of the job. Can’t recommend them enough.
Jenny Westwood Posted on 09/01/2020 , work completed 09/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Jenny Thank you for your lovely review. It is always a pleasure carrying out works for you. We are so pleased you are happy with all of our services form the office to the engineers. If you need any further assistance with your heating needs you know where we are. Thanks Again From all the Team at HEH
Excellent Service!!
Customer Service
Quality
Value
Was recommended to ring this company regarding my heating not turning off in one area. Rang yesterday and today arrived and fixed the problem. Had the part already on the vehicle. Can recommend this company 100%.
Customer in Greater Manchester Posted on 07/01/2020 , work completed 07/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Thank you for taking the time to leave us a great review. We are happy we were able to be of assistance to you and managed to repair your heating. If you require any further assistance with your heating needs in the future just give us a call. We are always happy to help Warm Regards All the Team at HEH
New boiler
Customer Service
Quality
Value
The company fitted a new boiler and flushed the system. Very professional service from Richard who came to give a quote to the guys who fitted the boiler. I was notified by text that they were on their way and they arrived at the time they said they would. Very happy with service and would recommend.
Customer in Greater Manchester Posted on 06/01/2020 , work completed 06/01/2020
The trader replied (on 17/01/2020)
Hi, Thank you for your kind review. We like to make sure our customers are kept up to date with the process of works we carry out. We would like to take this opportunity to thank you for having HEH carry out works in your home. We look forward to seeing you again in the future for your annual boiler service. If you require any assistance with your heating or controls please do not hesitate to contact us Warmest of REgards From all the Team at HEH
Consistently good service
Customer Service
Quality
Value
We have been customers of HEH for many years. Andy and his team of engineers are always professional, courteous and helpful. We had an unforeseen problem with our boiler over New Year and Andy personally made sure it was resolved as quickly as possible despite the company technically being closed for the holiday period. He maintained contact with us and ensured the work was completed at the earliest opportunity. He genuinely cares about his customers and clearly strives to provide an excellent level of customer care. His engineers were, as always, prompt, polite and professional. I am happy to recommend High Efficiency Heating unreservedly.
Roger, Stockport Posted on 04/01/2020 , work completed 02/01/2020
The trader replied (on 17/01/2020)
Good Afternoon Roger Thank you for having us attend your heating needs over the years. Its a pleasure working for you. We are happy we could be of assistance to you, even over the New Year. As one of our valued Heat Plan customers we will always attend within 24 hours any time of year Even the big man himself MR B. He does take great pride in what he does and values all of our customers. We look forward to seeing you again later on for your annual boiler service. If you require any further assistance in the mean time please do not hesitate to call us With the Warmest of Regards Thank you From All the Team at HEH
Neat and tidy job
Customer Service
Quality
Value
This review is based on the time from the original quote to a few days after the job was completed. My old boiler was on it's last legs, and i could only get a few hours out of it a day. It was grim at times due to lack of heat (in December). Contacted HEH, and they came round and gave me a quote, and also spotted a couple of other problems (one radiator needed replacing due to corrosion). They pushed the job through for me due to circumstances in my house (ie near lack of heating in winter), at a busy time of the year. They fitted the (Worcester) boiler and changed the radiator, and did a really clean and tidy job. Both in terms of work on the boiler (and some external piping work for the boiler), and in terms of the state of my house when they left. You could tell the lads took pride in their work.
Customer in Derbyshire Posted on 17/12/2019 , work completed 13/12/2019
Very efficient.
Customer Service
Quality
Value
Dave and George fitted a new Combi boiler. They worked with as little disruption as possible. No fuss, got on with the job. I'm very pleased.
Kathleen, Cheshire Posted on 06/12/2019 , work completed 06/12/2019
Simply the best!
Customer Service
Quality
Value
I cannot speak highly enough of High Efficiency Heating. I had been left in the lurch by a builder who walked off the job and left me with no heating in my new build house, despite having been paid for it. HEH was recommended to me by a friend, and after the owner, Andy Baxter himself came out to look at the problem I had been left with, I promptly received a written quote, and a time frame to finish the work. The job was far from straightforward as some pipework had already been installed incorrectly by the builder. When HEH came to pressurize the system to test it, there were leaks all over the place, where the builder had not fitted the joints properly. As a result, the plasterboard ceilings were ruined, and had to be taken down to find, and then access the leaking joints. HEH fixed all the leaks, and got my heating system working, so that I could at least move in. Since the initial work, whenever i've needed advice on operating the heating controls, their Technical Manager Richard Perrins has called round and helped me out every time - not once has it been too much trouble for him. High Efficiency have shown how a proper company operates - the level of aftercare and customer service I've received, has been outstanding, and a real breath of fresh air. If you want your heating system fitted professionally, by people who take pride in their work, then look no further than High Efficiency Heating of Ashton.
Customer in Greater Manchester Posted on 29/11/2019 , work completed 01/05/2018
First class
Customer Service
Quality
Value
I cannot praise this common high enough. I recently had a boiler replaced.From the moment I met Andy who went through the options with me in a professional manner without the hard sell. He simply wanted what was best for me within my budget. The heating engineers were professional and courteous and were efficient. He installation is first class with no mess at all. I am very pleased to say the least with the way this company has treated me. Fantastic! Thank you so much on a job well done
Customer in Greater Manchester Posted on 11/11/2019 , work completed 04/11/2019
Always spot on, professional service.
Customer Service
Quality
Value
I have used these guys for a few years for everything from boiler routine checks to ditto radiators since I have owned my own property. Every time they are spot on. Fair price, On time, and a great job. Definitely recommend.
Customer in Greater Manchester Posted on 08/11/2019 , work completed 08/11/2019
First class
Customer Service
Quality
Value
I just wanted to say I am very pleased with the quick and professional service I received from HEH UK Ltd. From the very courteous people who take your initial call to the very professional heating engineer that came to see us. We had Gareth who was very knowledgeable and efficient in the service he provided. He seemed to know straight away what was the issue with our Worcester boiler. Even though our boiler is now in its twilight years I never felt I was being pressured into buying another boiler. Instead he offered his opinion on what could be done and left it with us to make the decision. In the end we chose his suggested fix and he came a couple of days later to do the work. Currently the repair has fixed our boiler issue and we are back to having a fully working central heating system. Just hope it keeps us going for at least another few years. When it does finally die I won’t feed any need to look elsewhere and I will be happy to go with this local firm I now know I can trust. Thanks to all the team.
Mr May Posted on 30/10/2019 , work completed 25/10/2019
Highly recommended
Customer Service
Quality
Value
After my enquiry and request for a quotation for a full replacement CH system was ignored by two other "rated" heating companies, I found a 2-page advert for HEH UK Ltd in a local magazine. On filling in the HEH online enquiry form, I received a call back within 1 minute! It was arranged for their technical support manager to call the following morning to do a survey. The quote was completed and sent to me at the end of that survey. Text messages were received every day (over 3 day installation) to tell me when the engineer would be arriving. The work to remove the old system and install new system was carried out efficiently and methodically. I will have no hesitation in recommending HEH to any relative/friend or neighbour who required work doing on their heating systems or require a replacement boiler.
Customer in Greater Manchester Posted on 25/10/2019 , work completed 25/10/2019
The trader replied (on 15/01/2020)
Good Afternoon We would just like to say Thank You for taking the time to leave us a lovely review. Dave and George thoroughly enjoyed working for you. We are so pleased you were happy with our services from the initial contact to the installation. We do like to take pride in our customer care and its important to us to know our customers are informed of all details along the way. If you need any assistance with your new boiler or controls please do not hesitate to contact us We look forward to seeing you again in the future for you annual boiler service Warm Regards From All the Team at HEH
Exceptional and professional
Customer Service
Quality
Value
Very professional from initial contact until finish.All actions done with efficient and without problem.Finished work clean and tidy and you cannot tell they were there.I would highly and without hesitation recommend this company.
Paul, Lancashire Posted on 18/10/2019 , work completed 18/10/2019
The trader replied (on 15/01/2020)
Hi Paul Thank you for taking the time to leave us a great review. We always take pride in our work and we are so pleased you were happy with our service. Warm Regards All the Team at HEH
Excellent workmanship
Customer Service
Quality
Value
Everything was done with great care and attention to detail.Very efficient workers and very tidy and careful throughout all the work.I am very pleased with everything that has been done.First class job at all times.
Kathleen, Cheshire Posted on 16/10/2019 , work completed 16/10/2019
The trader replied (on 15/01/2020)
Good Afternoon Kathleen Thank you for your lovely review. We are so happy you were pleased with our attention to detail. We love to take pride in what we do and we love keep our valued customers happy. Warm Regards All the Team at HEH
Annual boiler service
Customer Service
Quality
Value
Engineer arrived on time as usual. He had notified me that he was 15 minutes away prior to the appointment time. Serviced my boiler efficiently, giving me print outs for my records. He refilled my central heating water with system cleaner as I had asked him to do, checked for any leakage, and even checked the gas system for leaks. First class service and no mess left behind. Thank you.
Customer in Greater Manchester Posted on 02/10/2019 , work completed 24/09/2019
The trader replied (on 10/12/2019)
Good Morning Thank you for taking the time to leave us a great review. We like to keep our customers updated with arrival times and records of the works carried out. Nothing is to much trouble and we take pride in making sure our customers have peace of mind when it comes to their heating needs. Thank you for having us Warm Regards All the team at HEH
Prompt and professional!
Customer Service
Quality
Value
They were very prompt, helpful & communicative. George even went above & beyond the call of duty and helped me prune my tree!
Pam, Lancashire Posted on 24/09/2019 , work completed 24/09/2019
The trader replied (on 10/12/2019)
Hi Pam Thank you for your lovely review. We are so pleased you are happy with our services including pruning of tree's. We are always happy to help. We hope to see you in the future. If you require any assistance with your heating during the winter months please do not hesitate to contact us Warm Regards The HEH Team
Super High Efficiency
Customer Service
Quality
Value
We had a new boiler fitted by HEH on the 5th September, the two engineers were David & George. They arrived at the exact time we were given, our boiler is situated upstairs in a cupboard on the landing so the lads laid down full protection on our stair and landing carpet. No mess was made at all. Right from our call to the office of HEH and speaking to Sharon & Louise and received the quote from Andy every thing was dealt with efficiently. Very satisfied customers.
Diane & Mike Newton. Posted on 18/09/2019 , work completed 05/09/2019
The trader replied (on 27/09/2019)
Good Afternoon Diane and Mike We just wanted to say Thank you your Super Review and Thank you for having us carry our work in your home! We are so pleased your were happy with our services from the office to the engineers. We always take care in keeping our customers home's clean and tidy. Should you need any assistance over the winter months with your new boiler or controls please do not hesitate to contact us. Thanks Again From All the Team at HEH
Highly recommended
Customer Service
Quality
Value
From Andy visiting our home to provide a new boiler quote, to installation by Dave and George we would have no hesitation recommending HEH, polite knowledgeable and extremely courteous, I could go on. They well deserve the distinction accredited to them by Which?, and we have already recommended them to a friend. The cost was very competitive, and we are glad we chose a local family run business.
Customer in Greater Manchester Posted on 08/09/2019 , work completed 06/09/2019
Boiler Service. Great as always
Customer Service
Quality
Value
Really like David Taylor, the heating engineer, coming to this house. He really does an excellent job and is very informative when I pose questions to him. I will certainly be booking him again for next year. Many Thanks.
Customer in Derbyshire Posted on 06/09/2019 , work completed 06/09/2019
Boiler and fire service
Customer Service
Quality
Value
Friendly, through service of boiler and gas fire undertaken. Arrived on time and work completed efficiently and effectively. Friendly helpful advice given. Absolutely no issues would recommend.
David Posted on 05/09/2019 , work completed 05/09/2019
Prompt, professional, helpful & considerate.
Customer Service
Quality
Value
HEH installed a Combi Boiler & new radiators in my second floor flat. They removed a hot water tank. They had to replace pipes from the ground floor meter to my flat. They arrived on time, made every effort to protect my property and ensured minimum disruption. They were very efficient and worked well as a team. I would recommend HEH wholeheartedly as would my son and my daughter who have used them.
Diana, Cheshire Posted on 01/09/2019 , work completed 01/09/2019
Great service as always
Customer Service
Quality
Value
I always get my boiler serviced every year. I receive a letter reminding me of my service and give me a price. When I contact to arrange a service it's always at my convenience. I get a text message prior to the visit to let me know who is on their way, and the engineer is always professional, friendly, helpful and efficient. I have had other work done by HEH and can't fault them.
Wendy, Greater Manchester Posted on 23/08/2019 , work completed 23/08/2019
Very pleased
Customer Service
Quality
Value
Prompt arrival, excellent workmanship, very pleasant workers. We were really pleased with the work done (new combi-boiler fitted). They made sure everything was kept clean and disruption kept to minimum. They finished the job including thorough clean-up in the time they had quoted
Colin, Cheshire Posted on 20/08/2019 , work completed 20/08/2019
Great service as always
Customer Service
Quality
Value
Thanks again HEH for a rapid response to my ageing boiler, always an efficient and friendly service for the last 15 years since installation
Jeanne, Greater Manchester Posted on 12/08/2019 , work completed 12/08/2019
Really great company
Customer Service
Quality
Value
Have been with HEH for 8 years and have always been pleased with everything they have done. Their employees are pleasant and efficient and always willing to help in anyway they can. We have a heating plan with them and and they always replace any parts that require doing they always seem to give priority to the heating plan customers and and never quibble about anything that needs doing. I would highly recommend them.
Peter, Cheshire East Posted on 02/08/2019 , work completed 02/08/2019
The trader replied (on 10/12/2019)
Good Morning Peter Thank you for your great review and your continued custom. We will always prioritise our valued customers. We are so pleased you are happy with our services and we looking forward to taking care of you and your heating needs in the future Thanks Again From all the team at HEH
Very pleased
Customer Service
Quality
Value
This company has excellent communication from the people in the office to the site visit, everything is explained.The guys who fitted our boiler are true professionals and happy with the price all in all very happy to recommend these guys to everyone thanks Ian William.
Customer in Manchester Posted on 30/07/2019 , work completed 20/07/2019
Great job
Customer Service
Quality
Value
Arrived on time, pleasant polite an efficient. Nice neat and tidy job, work finished on time. Would definitely recommend.
Customer in Greater Manchester Posted on 30/07/2019 , work completed 30/07/2019
High Efficiency Heating - Gas Engineer Gareth
Customer Service
Quality
Value
Once again Gareth did an excellent job on the annual service of my gas boiler, he found that there was a problem with the circuit board which had worried me for a while and advised me of how to cope with the problem so that I would not have to spend money unnecessarily on remedial work. This has saved me a lot of money. Should the problem become serious, I would certainly have Gareth back to do the work.
William, Greater Manchester Posted on 27/07/2019 , work completed 11/07/2019
Boiler service
Customer Service
Quality
Value
Great service from HEH, work completed quickly and no mess, would not hesitate to recommend this company.
Customer in Greater Manchester Posted on 24/07/2019 , work completed 24/07/2019
Fab company in every way
Customer Service
Quality
Value
Great company from quoting to installation couldn't ask for better. Had several quotes elsewhere but went with HEH due to their knowledge and professionalism. They guided me on best product choice and even discovered our water pressure wasn't enough and how/where to get it sorted even what pressures should be. No one else even checked! The installers were superb had new boiler and radiator fitted, minor leak on radiator after fitting but true to their word were over straight away to sort it. Nothing too much trouble a truly great company. I would recommend them to everyone.
Jacky Mackinnon Posted on 20/07/2019 , work completed 22/11/2018
The trader replied (on 17/09/2019)
Good Afternoon Jacky Firstly we would like to say Thank you for leaving us a great review. We will always guide our customers on the best products to suit them and give as much information and advice on the products available whilst carrying out all the necessary checks. We will always call back to any of our work straight away should a problem arise. We are so pleased that you were happy with our services and the problem was solved. Should you need any further assistance with your new boiler and controls during the winter months please do not hesitate to contact us. We are always happy to help. Thanks Again Jacky. From all of the team at HEH
Fantastic service, great team and workmanship
Customer Service
Quality
Value
We engaged High Efficiency Heating to completely rip out our old heating and water system and replace with a new one. Richard's advice on what was needed for the size and age of the property and where we should spend money and where we didn't need to, was spot on. This made it a no-brainer to choose them to carry out the work. On the install, Dylan was very professional indeed and his team completed this complex job exactly in the time frame stated and under pressure of the other trades working around them. The new system is a work of art! The team's communication and accommodation to changes in timings due to other work going on the house really stood out too. We now have a state-of-the-art heating and water system in our old house, complete with underfloor heating in places and everything is fully controllable from the internet and a central screen. I would thoroughly recommend High Efficiency Heating to anyone looking for a professional and competent company to see to their heating needs. I look forward to working with Richard, Dylan and the team again for servicing, in the years to come.
Ben, Greater Manchester Posted on 27/06/2019 , work completed 24/05/2019
The trader replied (on 17/09/2019)
Hi Ben We would just like to say a huge thankyou for your great review, highlighting our customer service, advise offered to you and works carried out. We hope that you are still loving your new boiler and system. Your job was extremely complex and the lads, Dylan and team thoroughly enjoyed working on this project. We look forward to seeing you also in the years to come for your annual boiler servicing. On behalf of Dylan, Richard and all the team at HEH we would like to say a massive thank you for choosing HEH to carry out work in your home. If you need any assistance during the winter months please do not hesitate to contact us Thanks Again Ben From all of us at HEH
Boiler Service
Customer Service
Quality
Value
We have used this company for a number of large and small jobs over the years and the service is consistently excellent. No job is too small and the site is always left clean and tidy. Highly recommend.
Ang Stewart Posted on 19/06/2019 , work completed 17/06/2019
The trader replied (on 26/06/2019)
Good Afternoon Than you for leaving us a great review. Its always a pleasure doing what we do with customers like yourself and consistency is key. We hope to keep looking after you & your heating needs in the future. Thanks for having us :) Warm Regards The Team at HEH
Brilliant service
Customer Service
Quality
Value
Adam and Chris installed boiler, brilliant service.
Sammy-Jo, Cheshire Posted on 19/06/2019 , work completed 19/06/2019
The trader replied (on 17/09/2019)
Hi Sammy-Jo Thanks for your kind review. W are pleased you were happy with our services. Warm Regards All the Team at HEH
Fantastic company!
Customer Service
Quality
Value
The team from ‘High Efficiency Heating’ have been fantastic from start to finish. We initially booked them to complete a service for our two boilers, which soon turned into a boiler replacement job! Everything from booking the appointment, to arranging finance, through to job completion has been fantastic. Not only are the team knowledgable of their trade, they are all friendly, work to a high standard, clean up after themselves amazingly, and are extremely flexible. As we work from home, and struggled to rearrange some meetings, they worked around us really considerately. They even completed some decorating around the boiler pipework! They just went above and beyond, I can’t recommend them enough. Special thanks goes to Sharon, Andy, Gareth, Richard, the two Dave’s, George and Kieran for their professionalism, consideration and attention to detail - you were all fabulous!
Customer in Greater Manchester Posted on 29/05/2019 , work completed 29/05/2019
New radiators
Customer Service
Quality
Value
Had new radiators fitted and to say I'm pleased is an understatement. From quote to installation the service from HEHUK has been excellent. I highly recommend this company.
Customer in Greater Manchester Posted on 24/05/2019 , work completed 23/05/2019
The trader replied (on 19/09/2019)
Good Afternoon Thank you for your great review and Thank you for having us carry out work in your home. Your comments mean a lot to us. We are so happy you are pleased with our services Thanks Again All the team at HEH
Water temperature of my shower
Customer Service
Quality
Value
Andy Baxter came to look at my shower today to check the water temperature. Andy explained what he had done to test it and was very helpful. I wouldn't hesitate to recommend Andy and his company to anyone as i have always received a friendly top class service.
Customer in Greater Manchester Posted on 22/05/2019 , work completed 22/05/2019
The trader replied (on 19/09/2019)
Good Morning Thank you for your kind review. We are so happy you found Andy's advice helpful and we love the fact that you are happy with our services. If you need assistance with your heating/ shower during the winter months please do not hesitate to contact us Thanks Again All the Team at HEH
Boiler installation
Customer Service
Quality
Value
Helpful, polite, pleasant people. Efficient boiler installation on time. No mess. Full explanation of use. Would highly recommend.
Evelyn, Lancashire Posted on 21/05/2019 , work completed 21/05/2019
The trader replied (on 19/09/2019)
Good Morning Evelyn Thank you for your lovely review. We are so pleased you were happy with our customer services. Warm Regards From all the Team at HEH
Brilliant job
Customer Service
Quality
Value
Had new boiler installed and radiator relocated. From initial contact to completion everyone at HFH was reliable, polite, helpful, kept us informed and explained everything clearly. Would highly recommend.
Sandra, Cheshire Posted on 20/05/2019 , work completed 20/05/2019
The trader replied (on 17/09/2019)
Hi Sandra Thank you for taking the time to leave us a lovely review. We are so pleased you were happy with our services and we hope you are enjoying the benefits of your new boiler. Should you need any assistance with your boiler or controls during the winter months please do call us. Warm Regards All the Team at HEH
Friendly, quick and professional
Customer Service
Quality
Value
Boiler replacement. The service has been excellent from the first visit when we were given a quote including advice over payment options. When they came the two men arrived on time after text confirmation. They were friendly, helpful, constantly keeping us updated. Finally they tidied up after themselves
John, Lancashire Posted on 15/05/2019 , work completed 15/05/2019
The trader replied (on 08/08/2019)
Good Afternoon John Thank you for your kind review. We keep all of our valued customers up to date with the progress of any work we carry out. We are so pleased you are happy with our services. Thank you for having us carry out work in your home we hope you are enjoying the benefits of your new boiler. Should you need any assistance with the boiler or controls over the winter months please do not hesitate to contact us. We are always happy to help. Warmest Regards All the Team at HEH
On time and on schedule
Customer Service
Quality
Value
Work done new boiler and replacement of 10 new radiators. Arrived on time, attitude was very good, work completed on time as schedule, very good standard and neat. Workers were very helpful, explained how new programme works. If needed more help, they will come back to explain and set up remote room stat.
Natvarlal, Lancashire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for taking the time to leave us a kind review. We are so pleased you were happy with the installation work and hope you are seeing the benefits of your new boiler and controls. We always work to the timescale quoted for and pride our self on our customer service. Its lovely to hear you were happy with the service we provided. Please do not hesitate to call should you need any assistance during the colder months with your new boiler or controls Thanks Again From all the Team at HEH
Boiler installation
Customer Service
Quality
Value
I had a new boiler installed and the service I received from inception to the finished job was impeccable. The team were professional and pleasant. Thank you to Sharron, Andy and all the team at HEH UK Ltd
Customer in Greater Manchester Posted on 05/05/2019 , work completed 03/05/2019
The trader replied (on 08/08/2019)
Hello. Thank you for taking the time to leave us a great review. We are so pleased you were happy with our services from start to finish. We love what we do here at HEH. Thank you for having us carry out work in your home. If you need any assistance with your new boiler or controls during the winter months you know where we are :) Thanks Again From Sharron, Andy and All the Team at HEH
Very impressed
Customer Service
Quality
Value
High Efficiency Heating were very helpful. My boiler was condemned on Tuesday. They fitted a new boiler on Friday. They were prompt on arrival, efficient, pleasant and helpful. I was very impressed and would have no hesitation in recommending this firm
Julia, Lancashire Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Julia Thank you for your kind review. We are so pleased we were able to help you with your new boiler. Thank you for having us. If you need any assistance during the colder months with your new boiler or controls please do not hesitate to contact us Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Have used HEH for my last 3 installations friendly professional service always arrive at time arranged any problems they are always ready to go the extra mile to get it sorted would recommend them without any problem.
Customer in Greater Manchester Posted on 02/05/2019 , work completed 01/05/2019
The trader replied (on 08/08/2019)
Good Afternoon Thank you for your kind review and thank you for having us back to carry out works in your home. It means so much to us that you are happy with the services we provide and that you would happily recommend us. Warm Regards All The Team at HEH
Service by HEH
Customer Service
Quality
Value
My boiler was serviced this morning by C. Rogers of HEH. He was polite, well presented and did a excellent job, explained everything. Very pleased. I have had dealings with HEH before and have always been very confident of all their engineers who have arrived. I would certainly recommend them.
Customer in Greater Manchester Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 20/05/2019)
Hi Thank you for your kind review and thank you for having confidence in our trusted engineers. We pride our self on our customer services and we are so pleased you are happy with he services we offer. Thanks for having us carry out work in your home. If you require any assistance with your heating in the future please give us a call Warm Regards All the Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for taking the time to leave us a great review and thank you for having us back over the years to carry out work for yourself and your tenants. We will always keep our customers up to date with details of appointments and work to be carried out. We are so pleased you are happy with our services. If you require assistance with your heating in the future give us a call :) Thanks Again From all The Team at HEH
Annual services and boiler replacement
Customer Service
Quality
Value
Reliable, informative and always well priced. I have been using Andy and the team for a number of years for both personal and landlord gas servicing as well as a home boiler replacement. The team are always helpful and informative and the administration team will always look for the earliest appointment to suit you, sending reminders when services are required. The work the team have delivered has always been first class and competitively priced - highly recommended.
Customer in Greater Manchester Posted on 25/04/2019 , work completed 25/04/2019
Breakdown
Customer Service
Quality
Value
Had slight problem with hot water,called heh they came out within 2 hours sorted problem out.brilliant service very helpfull.
Customer in Greater Manchester Posted on 10/04/2019 , work completed 10/04/2019
The trader replied (on 29/04/2019)
Good Afternoon, Thank you for leaving us a lovely review. We are so happy we could be of assistance to you. Thanks Again All the Team at HEH
Replacement Boiler/Radiator and Central Heating Overhaul
Customer Service
Quality
Value
These guys know what they're doing and take great care to protect furnishings and carpets etc. They were all very friendly and helpful which makes for a much easier experience. I wouldn't hesitate to recommend HEH to anyone who needs any kind of central heating work.
Customer in Greater Manchester Posted on 05/04/2019 , work completed 19/04/2004
The trader replied (on 20/05/2019)
Good Afternoon. Thank you for your great review! We are so pleased you are happy with our service and the care we take in our customers homes. Thank you for considering us for recommendations also. We genuinely love what we do. Thanks Again The Team at HEH
Boiler instalation
Customer Service
Quality
Value
Punctual professional service with tradesmen that really know what they are doing and when they had finished, my home was so clean, its like they had never been here. 10/10 would not hesitate to use again.
Customer in Greater Manchester Posted on 28/03/2019 , work completed 27/03/2019
As always, efficient, friendly and great service
Customer Service
Quality
Value
The service you expect. Always reliable, friendly and helpful. From fitting the boiler to servicing they’re excellent.
Customer in Greater Manchester Posted on 25/03/2019 , work completed 25/03/2019
The trader replied (on 29/03/2019)
Good Morning Thank you for your great review and thank you for your continued custom. For any more assistance from our friendly team you know where we are ;) Warm Regards All the Team at HEH
Excellent service all round
Customer Service
Quality
Value
Adam & Chris (HEH) fitted a new boiler. All aspects of our contact with High Efficiency Heating (UK) Ltd were positive, office contact by telephone & messaging was courteously & speedily dealt with on all occasions. The work of fitting a new boiler was carried out efficiently and speedily by the operatives involved. 100percent satisfied.
Which? Trusted Traders Consumer Posted on 23/03/2019 , work completed 23/03/2019
Prompt and professional
Customer Service
Quality
Value
The friendly and professional engineers gave us the best service to the quote given to us for a new boiler in our house. The engineer patiently talked us through the new remote controls. I would have no hesitation in recommending this company.
Ann, Lancashire Posted on 20/03/2019 , work completed 20/03/2019
Fantastic reliable boiler service for 10 years
Customer Service
Quality
Value
HEH installed our boiler and have been servicing it for 10 years. Excellent prices. Totally reliable, friendly and competent staff both in office and on the job. Always arrive at agreed time. I thoroughly recommend them.
Customer in Warrington Posted on 18/03/2019 , work completed 11/03/2019
The trader replied (on 16/04/2019)
Good Morning, Thank you for your great review and thank you for your continued custom over the years. It means so much to us that you are happy with our services form the team in the office to the engineers. We look forward to seeing you again in the future for your annual boiler service. If you require any assistance with your gas appliances before then, you know where we are :) Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
Engineer arrived as scheduled Service done quickly and very efficiently and cleanly Full marks job, well done.
Customer in Greater Manchester Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank You for your kind review. We do pride our self on our time keeping and we are pleased you were happy with the service carried out. Thank you for having us carry out work in your home Warm Regards All the Team at HEH
Annual service of Worcester boiler and gas fire.
Customer Service
Quality
Value
Gareth of HEH (UK) Ltd installers of the boiler carried out the annual service at the same time serviced our gas fire. He arrived on time introduced himself in a very pleasant manner and commenced the service. He was very thorough and efficient and answered all my queries regarding the operation of the various heating and hot water options. These had of course been explained at installation but I needed a refresher. He then completed a full service of the gas fire which although old still does an excellent job for us. Gareth realiy went the extra mile in checking whether we had a carbon monoxide alarm and then checked it to confirm that it was working satisfactorily. Gareth was a typical example of an HEH employee all very pleasant and efficient. I sleep easy with this firm we know if we ever have any heating problems I only have to ring and they will in the shortest of time send some out to help us.
Customer in Greater Manchester Posted on 13/03/2019 , work completed 07/03/2019
The trader replied (on 19/03/2019)
Good Afternoon Thank you for taking the time to leave us a great review. We as a company are so pleased you are happy with our services. Gareth is a shining example of the workmen we have with us. We will always go the extra mile to ensure our customers understand and are happy with the smooth running of their boilers and other gas appliances. Thank you for your continued custom. We look forward to seeing you next year for your next boiler service. If you need any assistance in the meantime please do not hesitate to contact us Thanks Again From All the Team at HEH
Fire and radiator
Customer Service
Quality
Value
Fire, surround and a new radiator installed. Very professional service and high quality job done well.
Customer in Greater Manchester Posted on 06/03/2019 , work completed 01/03/2019
The trader replied (on 19/03/2019)
Good Afternoon. Thank you for having the HEH team carry out work in your home and thank you for your kind review. We are so pleased you are happy with he service you received. Warm Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
We had three new radiators fitted, lounge and kitchen. The work was carried out to a very high standard by Dave and Joe, two very helpful and polite, very clean workers. Everything was back to normal within a few hours. We would recommend this company to anyone, their professional and caring attitude to people's property is outstanding. So, thank you very much H.E.H and Dave and Joe.
Joan, Lancashire Posted on 05/03/2019 , work completed 05/03/2019
The trader replied (on 16/04/2019)
Good Morning Joan It is customers like yourself that make our job worthwhile. We are so pleased you were happy with Dave and Joe's services when installing your new radiators. We pride our self on our customer services and it is important to us that we carry out a duty of care when working in our customers homes. I will personally pass on your kind words to the engineers. Thank You for having us carry out work for you. If you require any assistance with your heating system/ appliances you know where we are. Warm Regards The HEH Team
First boiler service twelve months after installation
Customer Service
Quality
Value
Chevy Rogers carried out our first service since the boilers was installed twelve months ago. He notified us prior to his arrival and carried out the service quickly and effficiently, and responded to our additional requests and queries in a friendly, helpful and clear manner. Once again, HEH have given five-star service. Thanks!
Customer in Greater Manchester Posted on 02/03/2019 , work completed 25/02/2019
The trader replied (on 06/03/2019)
Hi Thank you for five-star review. Chevy is just one of our trusted team and always happy to help and offer advise on your heating system. We are so pleased you are happy with our services. :) Thanks Again From all the team at HEH
Worcester bosch boiler installation
Customer Service
Quality
Value
Excellent service from the start to finish I cannot recommend highly enough. Very clean workers left no mess,and were very professional 10 out of 10
Customer in Greater Manchester Posted on 25/02/2019 , work completed 25/02/2019
The trader replied (on 06/03/2019)
Hi Thank you for your kind review. We are so pleased that you would recommend our services and that you were happy with the works carried out in your home. Thank you for having us. Warm Regards The HEH team
Excellent team.
Customer Service
Quality
Value
These are a very professional company with an excellent team throughout. They are always on time and all very friendly and courteous. They took time to ensure that all carpeted areas were well protected before starting any work and cleaned up when they had completed the job. Everything has been done to our entire satisfaction, and to a high standard. They gave sound advice and never tried to sell unnecessary extras. I will definitely recommend this company to anyone.
Alan, Lancashire Posted on 22/02/2019 , work completed 22/02/2019
The trader replied (on 16/04/2019)
Hi Alan Thank you for your great review. We are so pleased you were happy with our services. It was a pleasure carrying out work for you. If you require any assistance In the future with your any of your heating appliances please do not hesitate to contact us. We are always happy to help. Warm Regards All of the Team at HEH
Fabulous company
Customer Service
Quality
Value
Had a new Worcester Bosch boiler and radiator fitted. Great quote with superb knowledge from the boss. No salesman just honest tradesmen. Explained how things would be fitted and notified me water pressure was low and who to contact to rectify situation. Fitters were prompt with much appreciated text to say on way. Great job completed in timely manner, cleaned up after themselves and went through appropriate paperwork. Couldn't ask for better. Absolutely no hesitation in recommending them,they really know their stuff.
Customer in Greater Manchester Posted on 21/02/2019 , work completed 20/02/2019
The trader replied (on 07/03/2019)
Hello Thank you for you kind review. Andy and all of the team at HEH are always honest with our customers offering the best advise possible and details of the job to be carried out before, during and after. It was a pleasure working in your home. Thankyou for having us. We hope you are making the most of your new boiler and controls. If you need any assistance with them in the furture please dont hesitate to conatct us. We look forward to seeing you again for your annual boiler servcie. Warmest of Regards All the Team at HEH
Very Thorough, Polite and Efficient. Extremely Trustworthy.
Customer Service
Quality
Value
We initially had HEH out to look at our existing boiler which was in the house when we moved here. We eventually decided to replace the existing boiler with a new one as it was apparent it had multiple faults due to its age and asked HEH for a survey and quote. This decision was based off advice from HEH but also from the manufacturer of our current boiler who agreed with the advice from HEH. HEH booked a survey and Richard arrived early on the Monday to take a look. He provided us with great advice which allowed us to make a decision on the boiler and accessories that we wanted and opted for an ATAG boiler. As our existing boiler wasn't working and we had no hot water or heating we were classed as urgent and booked in promptly for the work to be carried out in a reasonable time frame. The installers, Adam and his colleague were very professional and polite. They completed the work with minimal disruption to myself and I was able to carry on working in the house as they meticulously fitted the boiler. Adam also showed me how to setup our new WiFi thermostat and talked me through the app. Before they left they invited me into the loft to look at the boiler and be talked through the settings. I am the kind of person that likes things to be neat and tidy even if out of sight and the installation met my expectations. The wiring was very tidy and there was no mess left around the boiler or house. I would 100% recommend HEH for any work they offer.
Customer in Greater Manchester Posted on 21/02/2019 , work completed 21/02/2019
Brilliant
Customer Service
Quality
Value
Used HEH to install the boiler about 3 years ago, the install was excellent as well actually. Have annual boiler check by HEH which has been excellent every time. Great company, great staff.
Customer in Greater Manchester Posted on 18/02/2019 , work completed 18/02/2019
Highly recommended fast efficient service
Customer Service
Quality
Value
Very pleased with the fast and efficient service provided. Quote and installation done within a week. Very helpful friendly,and knowledgeable nothing was too much trouble, and left the house clean no mess. Would definitely recommend.
Customer in Greater Manchester Posted on 16/02/2019 , work completed 15/02/2019
Quick Assessment
Customer Service
Quality
Value
I called HEH Friday morning, they were with us by 9am Saturday as promised. Helped us out, came up with a plan of action. Job done. Very impressed.
Customer in Greater Manchester Posted on 16/02/2019 , work completed 16/02/2019
Brilliant as usual
Customer Service
Quality
Value
I have used high efficiency heating for a many years, they are professional, honest and reliable, i have had occasions where ive had to call Andy on a saturday evening or a sunday morning and his response is always the same, he, says its no trouble im here to help at anytime, he never makes you feel like its an inconvience to contact him at these times, he is always there when i need him on those cold days when my heating breaks down. Always good quality work and a friendly service from all the staff including the girls in the office. Please dont hesitate to use this company, they will not let you down.
Customer in Greater Manchester Posted on 13/02/2019 , work completed 13/02/2019
The trader replied (on 12/03/2019)
Good Morning We would like to say a massive thank you for your continued custom over the years. We are always happy to help even on those weekends. Andy loves what he does and having valued customers like yourself makes Andy and all the Team at HEH jobs more worth while. If you need any assistance with your heating or controls you know where we are :) Thanks Again From all The Team at HEH
Boiler Replacement
Customer Service
Quality
Value
I've been a customer of HEH for a few years and when a recent repair report highlighted the agedness of my boiler, I considered a replacement but put if off until later. Needless to say, the boiler failed on the coldest week of the year. Andy at HEH was brilliant. He scoured several suppliers for the (now defunct) replacement part, but it was clear that a new boiler was needed. HEH quoted a price which was unbeatable by other suppliers, and the new boiler was installed within 48 hours! They even came round with portable heaters whilst the boiler was on order. I would not consider any other business, as HEH has customer service which is second to none.
Customer in Greater Manchester Posted on 06/02/2019 , work completed 01/02/2019
The trader replied (on 12/03/2019)
Good Morning. Thank you for your very kind review. We hope you are enjoying your new energy efficient boiler. We will always prioritise emergency jobs like your own and we are happy we could be of assistance to you during the cold spell. Thank you for having us carry out work in your home. We look forward to seeing you again in the future for your annual boiler service. If you need any assistance before then with your heating or controls please do net hesitate to contact us Warmest of Regards All the Team at HEH
Excellent.
Customer Service
Quality
Value
Excellent service all round.
Kevin, Lancashire Posted on 05/02/2019 , work completed 05/02/2019
Prompt & professional
Customer Service
Quality
Value
Full central heating fitted and boiler, fitted as per quotation and time. Very good workmanship, very helpful answered all questions. Very clean and tidy, a pleasure to have them in the house. Could not have a better company to do the work.
David, Cheshire Posted on 05/02/2019 , work completed 05/02/2019
Wouldn't use anyone else
Customer Service
Quality
Value
First used HEH 2 to 3 years ago at old house. So impressed with service we've used for all our heating problems and requirements, including a new Worcester Boiler. I can honestly say the service is 1st class. From the ladies in the office to all the engineers who have undertaken work for us. Everything is explained fully and in an easy to understand way. The work is carried out professionally and efficiently. The engineers are friendly, courteous and knowledgeable. It's great peace of mind to find a company like this and I would recommend to all. Thanks to all at HEH
Customer in Greater Manchester Posted on 30/01/2019 , work completed 24/01/2019
Leaking radiator
Customer Service
Quality
Value
Called this morning about a radiator with a small leak. They said they would contact one of their engineers and ring me back with a time. They rang back and the engineer arrived within two hours The leak was solved quickly.
Customer in Greater Manchester Posted on 30/01/2019 , work completed 30/01/2019
The trader replied (on 06/03/2019)
Good Morning Thank you for taking the time to leave us a kind review. We are pleased you are happy with our quick response. If you require any further assistance please do not hesitate to contact us Warm Regards All the Team at HEH
Highly recommend
Customer Service
Quality
Value
Upstairs radiators fitted. Received text that engineer was on his way. Arrived promptly despite the snow. Job completed to the highest standard (as always). Boiler also serviced. I can't recommend them highly enough. Wouldn't go anywhere else.
Customer in Greater Manchester Posted on 30/01/2019 , work completed 30/01/2019
The trader replied (on 05/03/2019)
Good Afternoon Thank you for your lovely review. We don't let the snow stop us attending our most valued of customers. We are just so pleased that you are happy with our services. Thanks Again :) Warmest of regards All the Team at HEH
Great Work Again
Customer Service
Quality
Value
From start to finish; all work carried out by HEHUK Ltd is professional and fit for purpose. I particularly like the SMS updates telling you when the appointment was booked; giving a reminder; and telling you the name of the engineer who will be turning up at your property.
Customer in Greater Manchester Posted on 30/01/2019 , work completed 03/01/2019
The trader replied (on 05/03/2019)
Hi Thank you for your kind review. WE are so pleased you are happy with there services we provide including our SMS service. We like to keep our valued customers up to date with details of their appointments. Thank you for having us carry out work in your home and we hope you would consider s in the future. Warm Regards All the Team at HEH
Boiler service
Customer Service
Quality
Value
I have been with High Efficiency Heating for 2 years. It is one of the best services . Good communication . Great Efficiency ! I am very happy.Many thanks. I do not worry about my boiler any more.
Customer in Greater Manchester Posted on 27/01/2019 , work completed 19/01/2011
The trader replied (on 28/02/2019)
Good Afternoon Thank you for your continued custom over the years. We are so pleased you are happy with the services we offer. It means a lot to us that we can keep your mind at ease with regards to your boiler. For any assistance in the future you know where we are. Warm Regards All The Team at HEH
Excellent service
Customer Service
Quality
Value
Atag boiler fitted. Turned up when they said on time. Polite, friendly. Fitted the boiler in the time stated. Charged the price which was quoted, no extras. Cleaned up after themselves. Would definitely recommend this company.
Carol, Cheshire Posted on 26/01/2019 , work completed 26/01/2019
Impressed
Customer Service
Quality
Value
Came out the same day I phoned. Although they were really booked solid, when I said I had no hot water or hearing they managed to fit me in. Great service and problem solved. Thank you from a very satisfied customer
Customer in Greater Manchester Posted on 25/01/2019 , work completed 25/01/2019
The trader replied (on 28/02/2019)
Good Afternoon We are so pleased you are satisfied with our services. We will always try and prioritise emergency's no matter how busy we are. Thank you for having us. Warm Regards All the Team at HEH
Quick and efficient
Customer Service
Quality
Value
Early morning call to HEH due to a leaking boiler. immediate response and engineers visit within 2 hours. Identified problem and agreed worth contacting Worcester Bosch due to guarantee. Helpful advice and as discussed Worcester Bosch engineer arranged for next day to address under the guarantee. I couldn't fault the service provided by HEH from the initial telephone call to the engineers visit both helpful and informative. As a result we were left feeling confident in the service provided;
Customer in Greater Manchester Posted on 23/01/2019 , work completed 23/01/2019
The trader replied (on 28/02/2019)
Good Afternoon. Thank you for your kind review. We are so glad we could be of help to you. We have a very good relationship with Worcester Bosch and will always ensure that our customers receive the highest standards of service. Thank you for having us carry out work in your home. For any further assistance please do not hesitate to contact us Happy to Help :) All the Team at HEH
Central Heating
Customer Service
Quality
Value
The wonderful engineers that fitted our boiler were punctual, courteous and friendly. They updated us as the work went on, answered all the questions we had and did not leave until they we were happy we really knew how to use the boiler. We would definitely recommend this company and use them again in the future.
Customer in Greater Manchester Posted on 23/01/2019 , work completed 22/01/2019
The trader replied (on 28/02/2019)
Hi Thankyou for taking the time to leave us such a lovely review. We do pride ourselves on our customer services and are so pleased you were happy with the Engineers. If you need any assistance with your new boiler or controls please do not hesitate to contact us. We look forward to seeing you again in the future for your annual services. Warm Regards All The Team at HEH
Aftercare brilliant
Customer Service
Quality
Value
We had a small problem with a radiator, from speaking on the phone to make an appointment the service was excellent. They sorted the problem out very efficiently 15 minutes after they arrived, the engineer was very friendly and helpful. Superb service, thanks alot HEH.
Customer in Greater Manchester Posted on 19/01/2019 , work completed 11/01/2019
The trader replied (on 28/02/2019)
Hi You are very welcome. Thank you for having us carry out work in your home. We are so pleased you were happy with our services and aftercare. Please dont hestitate to conatct us should you need us in the future. Warm Regards The Team at HEH
Great Service
Customer Service
Quality
Value
I've used HEH for a number of years now. I have always received fast, quality service at a good price. Today Richard came to do a heating survey for us. He was prompt, friendly, professional and knowledgeable. I've always felt I was in good hands with HEH.
Customer in Greater Manchester Posted on 16/01/2019 , work completed 16/01/2019
The trader replied (on 27/02/2019)
Good Morning. Thanks for leaving us a great review and thank you for your continued custome over the years. Its always a pleasure carryig out work for our valued customers. For any further assistance with your heating enquiries you know where we are :) Warm Regards The HEH Team
Great workers and lovely guys
Customer Service
Quality
Value
Both fitters were very helpful, left me in no doubt that they knew exactly what they were doing. They did a fantastic job, were absolutely no bother all day and even wanted to clear up afterwards. The company HEH came to quote the job the same morning I rang and boiler was fitted 2 days later! A little bit more expensive than some companies, but a very good experience.
Amelia, Cheshire Posted on 16/01/2019 , work completed 16/01/2019
Excellent company
Customer Service
Quality
Value
You'll always receive and an excellent service from Andy and his team, they are all helpful, courteous, reliable, and professional. They have serviced my Worcester boiler since installing it in 2007 and always been readily available with help and advice. Can't recommend them highly enough for both installation and servicing
Customer in Greater Manchester Posted on 10/01/2019 , work completed 10/01/2019
The trader replied (on 27/02/2019)
Hi It makes us so happy to know that we have valued customers like yourself who have us return over the years to carry out work in their homes. Thank you for your continued custom and thank you for taking the time to leave us such a lovely review. If you require any help or advice with your heating system you know where we are :) Warmest of Regards All the Team at HEH
Prompt and professional.
Customer Service
Quality
Value
Full conversion to Combi boiler. Excellent workmanship on time, work done in the time stated and very clean after work as if they had not been here. Very clear on how to work the thermostat. Excellent 10/10.
Mark, Lancashire Posted on 09/01/2019 , work completed 09/01/2019
The trader replied (on 27/02/2019)
Hi Mark Thanks for your 10/10 review and thank you for having us carry out work in your home. We like to know our customers understand there new boiler and controls but if you do need any further assistance please give us a call and we will be happy to help. Warm Regards All the Team at HEH
First Class Service
Customer Service
Quality
Value
From our first survey to the completed job, the service has been second to none. Good contact and all queries answered clearly. The guys who fitted our boiler today were extremely professional and personable and who worked hard to complete the job . All aspects of our new boiler and wireless controls were clearly explained and we are reassured that we can call HEH at anytime if needed. Several of my neighbours have used this company over the years and they recommended them to us and we will definitely be passing our recommendations on in the future. Many thanks to all the team at HEH for a thoroughly professional and friendly service.
Customer in Greater Manchester Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 27/02/2019)
Hi. We would like to say a huge thank you for taking the time to leave us a great review and thank you for having us carry out work in your home. We are so please you were happy with our services from start to finish. We like to get to know our customers and we look forward to seeing you again for your annual boiler service. If you require any assistance with your new boiler or controls please do not hesitate to contact us. Thanks Again From all the Team at HEH
Boiler not working
Customer Service
Quality
Value
Woke up to no hot water or heating.we have 2 boilers as our house is on 3 levels . Being a Sunday and a very cold one I didn't think I would have much chance of anybody coming out to us. Not only did Andy come out and very quickly but also got both boilers working again and explained exactly what problem with each one was and a future plan .very impressed and warm again.would highly recommend. High efficiency heating, double
Customer in Greater Manchester Posted on 06/01/2019 , work completed 06/01/2019
The trader replied (on 27/02/2019)
Hi. We really appreciate your very kind review. Thank You. Andy and team are always happy to help (even on Sundays) We are just pleased we managed to get your boilers working again. If you need any further assistance please dont hesistat to conatct us. Warm Regards The HEH Team
Boiler service
Customer Service
Quality
Value
Great service provided for our boiler service. Arrived on time and completed the work efficiently. Provided good advice following the work. We will be using again.
Customer in Greater Manchester Posted on 05/01/2019 , work completed 02/01/2019
The trader replied (on 27/02/2019)
Good Morning Thank you for leaving us a kind review. If you need and further assistance or advise please do not hesitate to contact us we are always happy to help. Warm Regards All the Team at HEH
Prompt & efficient
Customer Service
Quality
Value
New boiler fitted. Prompt & efficient service, undertaken by polite & friendly workers. Would recommend this company to friends & family.
Shirley, Cheshire Posted on 02/01/2019 , work completed 02/01/2019
Saviours of Christmas
Customer Service
Quality
Value
A big thank you to Sharon for fitting in an engineers visit to fix my daughter's cooker which had a gas leak.This is her first Christmas in her own home and she wanted to do the roast.The service was professional from start to finish.Gary the engineer was brilliant and explained the test he was doing before and after he'd replaced the faulty parts which was reassuring.
Customer in Greater Manchester Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 22/01/2019)
Good Afternoon Thank you for leaving us such a lovely review. Sharron, Gary and Team are so please we managed to help over the Christmas period. We do like to explain our procedures to customers first. We do hope you had a lovely Christmas and your daughters Roast went down well. For any future assistance please do not hesitate to conatct us :) We are always happy to help Thank Again All the Team at HEH
David Healyicon.
Customer Service
Quality
Value
David Healyicon, lovely person, great worker, did a five star job and even more than expected.
John, Lancashire Posted on 19/12/2018 , work completed 19/12/2018
The trader replied (on 22/01/2019)
Hi John Thank you for you kind review. Dave is a great engineer who loves what he does. Thank you for having us carry out work for you in your home. Kind Regards All the Team at HEH
Boiler and gas fire service
Customer Service
Quality
Value
Excellent service, received text that engineer was on way. Thorough service, very helpful engineer. Excellent service, would recommend.
Customer in Greater Manchester Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 22/01/2019)
Hi Thank you for your kind review. We like to keep our customers informed of our arrival times and we are so pleased you were happy with our services. If you require any further assistance with your heating please do not hesitate to contcat us :)
Brilliant service
Customer Service
Quality
Value
We have our annual boiler service conducted by a professional engineer. All the employees at HEH are extremely helpful and conscientious in every aspect no matter how big or small the job.
Customer in Greater Manchester Posted on 16/12/2018 , work completed 14/12/2018
The trader replied (on 03/01/2019)
Hi Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with our services. If you need our assistance in the future please do not hesitate to contact us. We love what we do. Thanks Again All the Team at HEH
Boiler repair
Customer Service
Quality
Value
AMAZING response and repair, Rapid service, part replaced Engineer was so polite and courteous. Couldn’t have asked for more. I have called out the engineer a few times and the service received is always second to none. Highly recommend!!
Customer in Greater Manchester Posted on 15/12/2018 , work completed 15/12/2018
The trader replied (on 03/01/2019)
Hi,Thankyou for the kind review, we are all very pleased you are happy with our service and would recommend us to your friends. Thanks again for allowing us into your home and if you need assistance in the future please don't hesitate to contact us. Warm regards from all the HEH team.
Courteous, honest & reliable
Customer Service
Quality
Value
We have used them for a number of years now and found them to be courteous, honest and reliable. Would have no problem recommending them to anyone.
Graham, Lancashire Posted on 13/12/2018 , work completed 13/12/2018
The trader replied (on 03/01/2019)
Hi Graham Thank you for your kind review and thank you for your continued custom over the years. That means a lot to us. If you need assistance with your heating or controls in the future you know where we are :) Warm Regards All the Team at HEH
Response
Customer Service
Quality
Value
Phone call at 9.45, engineer arrived at c. 12.30. Excellent service always. Could rate them high enough
Customer in Derbyshire Posted on 12/12/2018 , work completed 12/12/2018
The trader replied (on 03/01/2019)
Hi Thank you so much for leaving us a kind review. We are pleased you are happy with our services. We always try to prioritise emergency calls. Thank you for having us carry out work in your home. If you need us in the future please do not hesitate to call us. Warm Regards Team HEH
Excellent service
Customer Service
Quality
Value
Have used this firm to service boiler ever since it was installed 5 years ago. Always very impressed with them. Our neighbour also uses them following our recommendation! Totally trustworthy and reliable.
Customer in Greater Manchester Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 03/01/2019)
Good Morning Thank you for your kind review and Thank you for your continued custom. We are so pleased you are happy to recommend us to your friends. We look forward to seeing you again in the future for your next annual boiler service. If you require any assistance with your heating or controls before then you know where we are :) Thanks Again All the Team at HEH
Prompt and Professional
Customer Service
Quality
Value
First class work by professionals. On time. On quote and nothing too much trouble. First class and would highly recommend them. 10/10, well deserved HEH.
Derek, Lancashire Posted on 04/12/2018 , work completed 04/12/2018
The trader replied (on 03/01/2019)
Good afternoon Derek! Thankyou for taking the time to leave us a review. We always aim to give first class service from start to finish. We are pleased with the recommendation. Thankyou again, we always love and take pride in all we do.
Prompt and extremely professional
Customer Service
Quality
Value
Extremely impressed from the initial enquiry to completing the job. This company supplied and fitted a new gas boiler and radiators. They were extremely helpful, quick and professional. They got things done very quickly causing least disruption as was possible. Special mention must go to Dave and Harry who fitted the boiler and radiators. We could not have been more impressed with them - really pleasant, careful and knowledgeable and they cleaned up perfectly after they had finished the job. Outstanding and highly recommended.
Mrs Kathleen Pennington Posted on 03/12/2018 , work completed 03/12/2018
Very clean workers
Customer Service
Quality
Value
The work was done within the time and it was done to the price that was quoted. The lads were very clean workers, Adam and Chris.
Thomas, Cheshire Posted on 29/11/2018 , work completed 29/11/2018
Delighted
Customer Service
Quality
Value
Absolutely impeccable, provided knowledge, skill and customer service. It's rare to find companies this good, can't recommend enough.
Daniel, Cheshire Posted on 28/11/2018 , work completed 28/11/2018
The trader replied (on 03/01/2019)
Hi Daniel, We are very pleased with your review and recommendation. We look forward to seeing you again. Thanks again all at team HEH.
My review
Customer Service
Quality
Value
Very efficient, prompt and tidy. Adam and Chris.
Helen, Cheshire Posted on 28/11/2018 , work completed 28/11/2018
Excellent repair to faulty combi boiler
Customer Service
Quality
Value
I called HEH to ask for assistance with a boiler fault, they diagnosed the problem immediately from my description over the phone. They arranged for an engineer to call the following day with parts. Engineer (Andy) arrived at the allotted time, described fully the solution and fixed the problem, he provided sound advice to ensure future reliability of the boiler, no pushy after sales, no mess, no fuss, just excellent service at a very reasonable price. Throughout HEH kept me informed by txt when to expect their engineer and everything went just as they has discussed at the time of the first call, very efficient process throughout from first call to resolving the problem, great people to do business with, would highly recommend, thanks to all at HEH
Customer in Greater Manchester Posted on 24/11/2018 , work completed 24/11/2018
Gazco Fire Service
Customer Service
Quality
Value
Excellent thorough and punctual service. Clean and tidy worker who kept us informed as he progressed. We will definitely use these again and would happily recommend to others. 5 star service from booking to completion.
Customer in Greater Manchester Posted on 22/11/2018 , work completed 19/11/2018
Boiler install & new radiators
Customer Service
Quality
Value
Having had issues with another gas engineer they were quick, efficient and good value. They were very pleasant and got on with the job without any fuss. Very clean and tidy afterwards and gave me some great tips on maintaining my system. Would thoroughly recommend them.
Customer in Greater Manchester Posted on 16/11/2018 , work completed 16/11/2018
Trusted company
Customer Service
Quality
Value
HEH installed our boiler 6 years ago and have serviced it since then. We had a problem with the pressure dropping, they were able to come out at a time suitable for us and within a few days of us calling them. The engineer was friendly, polite and professional. He gave us advice on the current job and also on work we have planned in the coming months. He left everything spotless as well. We’ve always been very happy with HEH, we feel we are in safe hands, thanks.
Customer in Greater Manchester Posted on 15/11/2018 , work completed 15/11/2018
Great job, really pleased
Customer Service
Quality
Value
Friendly and professional service. HEH installed a new gas fire, also HEH gave advice on our old appliance which they deemed to be a danger. Quality company and very reasonable.
Shaun, Lancashire Posted on 15/11/2018 , work completed 15/11/2018
Prompt, professional service, from survey to final fix
Customer Service
Quality
Value
All aspects of this company are highly professional, from the initial contacts by me. The survey with all aspects and product details discussed with pros and cons in relation to our property and requirements. The initial start date had to be changed due to wife's ill health. The company could not be more helpful & understanding, re-arranging a date to suit us. The 2 fitters arrived on time, were polite and helpful carrying out the work with minimal mess & noise. They cleared up after completion and putting kitchen white goods back in place. The work was carried out quickly and within day time scale. Well done to all. Will recommend as a really great company.
Mark Francis, Lancashire Posted on 12/11/2018 , work completed 12/11/2018
Smooth installation and good value
Customer Service
Quality
Value
We needed a combi boiler replacement, initial survey was very professional and knowledgeable. All my questions were answered and advice given. The installers were polite and friendly and completed the work swiftly. The whole process was very smooth as well as being better value than some other quotes received. Adam and Chris.
Becky, Lancashire Posted on 07/11/2018 , work completed 07/11/2018
My review
Customer Service
Quality
Value
Fantastic job, quick, clean and efficient engineers. Adam and Chris.
A, Cheshire Posted on 06/11/2018 , work completed 06/11/2018
Prompt, professional and friendly
Customer Service
Quality
Value
The initial visit by their consultant was on time and efficient. A very in-depth and professional quote was submitted. The engineers (Barry and Gary) arrived on time and worked well to complete the job in excellent fashion. Cannot say enough about how satisfied I am with the company.
Philip, Lancashire Posted on 03/11/2018 , work completed 03/11/2018
Great company
Customer Service
Quality
Value
We had our new boiler about four years ago now and they were friendly, punctual and did a good job. We had the boiler out on finance which is good when you suddenly need a new one close to Christmas. We have had no hassle from finance company and payments are never messed up, we ha e the boiler services every year by friendly efficient staff. They keep you updated by text as well as to when they are on their way and who will be turning up ... good bunch of people who want you to have no issues.
Andy findlow Posted on 29/10/2018 , work completed 29/10/2018
My review
Customer Service
Quality
Value
Very good, would recommend.
Darren, Cheshire Posted on 25/10/2018 , work completed 25/10/2018
Professional, tidy, helpful
Customer Service
Quality
Value
The operative was a very pleasant young man (Dave). Worked quickly & well, leaving no mess. Radiator installed & free service & cleaned very thoroughly. A neat & tidy Job done with courtesy & enthusiasm.
Joyce, Lancashire Posted on 25/10/2018 , work completed 25/10/2018
Boiler install
Customer Service
Quality
Value
Extremely happy with service. Wonderful lads & very professional. Adam & Chris.
M, Cheshire Posted on 24/10/2018 , work completed 24/10/2018
1st class company
Customer Service
Quality
Value
Came promptly, quoted price, arrived on time completed work, cleared up and left. What more do you need.
Bazzer16 Posted on 19/10/2018 , work completed 19/10/2018
High Efficiency Heating - Gas Engineer Gareth
Customer Service
Quality
Value
After having a problem with a previous Gas Engineer, I was recommended by a friend to use High Efficiency Heating who are local to me. Gareth carried out the service and also did a repair job which had previously been neglected. I will certainly be calling on Gareth's services next year and would recommend HEH to my neighbours.
William Posted on 04/10/2018 , work completed 04/10/2018
Thoroughly satisfied staff and job.
Customer Service
Quality
Value
Installed new boiler. Lovely guys, clean, efficient, friendly. Pleasure doing business with whole company. Adam and Chris.
Janet, Cheshire Posted on 04/10/2018 , work completed 04/10/2018
Great service
Customer Service
Quality
Value
After having no heating or hot water I rang heh who sent a engineer out and tried to get it going he called another engineer who turned up within 15 minutes and found the problem being the pump. I always use heh and highly recommend this company no rip off fees and no adding parts you don’t need truly honest company.
Karen O Posted on 03/10/2018 , work completed 03/10/2018
Excellent, Highly Recommended
Customer Service
Quality
Value
Extremely impressed from start to finish. This company supplied and fitted a new gas fire. From the initial enquiry to the work itself, they were extremely helpful, quick and professional. They went the extra mile to get things done very quickly for us. Special mention must go to Dave and George who fitted the fire. We could not have been more impressed with them - really pleasant, careful and knowledgeable and they cleaned up perfectly after they had finished the job. Outstanding and highly recommended.
Joanne M Posted on 02/10/2018 , work completed 02/10/2018
Prompt & professional
Customer Service
Quality
Value
My boiler was serviced & the immediate problem solved. The long-term effects of the problem were explained to me clearly & I had a further house visit & the options available to me are to be sent in the post.
Ann Mary, Lancashire Posted on 02/10/2018 , work completed 02/10/2018
Engineer arrived on time, had the knowledge of the boiler to be serviced and carried out the service efficiently
Customer Service
Quality
Value
This was the first time I had used High Efficiency Heating. I needed a boiler servicing so called in to their office in Ashton under Lyne and arranged for a service engineer to call. On the day of the service, I received a text to say that the engineer would be with me at the arranged time and he duly turned up within 5 minutes of that time. He carried out the service efficiently, explaining to me what he was checking and why. I received a form to explain the service and printouts of the boilers efficiency and he left. No mess at all was left.
Dave Evans Posted on 01/10/2018 , work completed 01/10/2018
Tremendously efficient and swift service
Customer Service
Quality
Value
We called the company on a Tuesday about getting a replacement gas fire. Someone came to our house with a catalogue and to have a look at the set-up on Thursday, and on the Monday - 6 days after we first contacted the company. They came and installed the new fire! Very speedy service. The engineers - Dave and George were very professional, friendly and efficient. We're very impressed by this company!
Robert, Cheshire Posted on 01/10/2018 , work completed 01/10/2018
Broken boiler
Customer Service
Quality
Value
Rang at 12:45am, engineers called round 20 mins later and fixed my combi boiler. Excellent friendly service!
Tom Smith Posted on 29/09/2018 , work completed 29/09/2018
Super work
Customer Service
Quality
Value
Friendly efficient neat and tidy. Boiler installed with no fuss or mess. Everything explained clearly. Can’t recommend highly enough.
Christine Posted on 27/09/2018 , work completed 27/09/2018
Emergency Response
Customer Service
Quality
Value
I recently had a gas leak, near to a gas fire in the lounge, which involved the Emergency gas service coming to my home and having to cut off my supply. I contacted HEH who attended the same day and isolated the feed concerned so that gas could be restored to my boiler. They then arranged for a follow up visit so that the exact source a of the leak could be identified and repaired. The speed and quality of the service was superb.
David B Posted on 27/09/2018 , work completed 27/09/2018
Super job!
Customer Service
Quality
Value
Very efficient, arrived when they said. Polite and friendly throughout. Explained new boiler and phone app clearly. Very clean, tidy and respectful of property. Boiler arrived promptly, old boiler and all mess removed. Very highly recommended! Super stars.
Christine, Cheshire Posted on 27/09/2018 , work completed 27/09/2018
Great service
Customer Service
Quality
Value
Adam & Chris. Both very reliable, helpful and did a great job.
Benjamin, Cheshire Posted on 27/09/2018 , work completed 27/09/2018
Good job
Customer Service
Quality
Value
I was very impressed with the professionalism of the 3 fitters who fitted my fire and surround, they did a fantastic job and were both friendly and worked very efficiently. Good job.
Patrick, Cheshire Posted on 27/09/2018 , work completed 27/09/2018
Great work & outstanding customer service
Customer Service
Quality
Value
HEH have fitted a new heating system (pressurised, unvented boiler) to our house last year and I can’t praise the company enough! From the pre-installation service over the quality of fitting & work (attention to detail) to the aftersale/customer service. We are very happy. They always go the extra mile to help you out, explain everything in detail and answer all your questions. The response is very quick and you get a text message confirmation as soon as one of their engineers is on the way to you. I would recommend HEH to anyone needing a new boiler, boiler service or anything else related to heating and plumbing (e.g. we also have them fitting new radiators whenever we do up a room in the house and need a professional, precise and neat job done)
Carolin Posted on 26/09/2018 , work completed 26/09/2018
Clean and professional
Customer Service
Quality
Value
Dave and George were very friendly and professional. They got the job done in a timely manner and cleaned up afterwards. Bonus.
Julie, Cheshire Posted on 26/09/2018 , work completed 26/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Julie Thank you for your kind review. We aim to get all jobs completed in a manner that pleases the customer.
Amazing service
Customer Service
Quality
Value
Adam and Chris. Brilliant service, surveyor actually helped with advice on building my chimney (didn't need to). Prompt arrival, friendly workers, exceptionally methodical and tidy. Lovely job and finish. Amazing service.
Daniel, Lancashire Posted on 26/09/2018 , work completed 26/09/2018
The trader replied (on 22/11/2018)
Hi Daniel Thank you for leaving us a great review. HEH always like to give the best advise possible. Thank you for having us carry out work in your home. Adam and Chris thoroughly enjoyed working for you. If you require any assistance during the winter months with your new boiler or controls please contact us. Thanks Again All the Team at HEH
Very prompt, professional and tidy
Customer Service
Quality
Value
High Efficiency Heating fitted a new boiler and were very professional. Did a 1st class job and I have recommended them to friends and relatives. A star company.
Steven, Cheshire Posted on 22/09/2018 , work completed 22/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Steven Thank you for your first class review ;) Thank you for recommending us also. If we ever pick up a central heating installation from one of your recommendations don't forget to let s know as there will be a free boiler service waiting for you! It was an absolute pleasure working for you Steven. If you need assistance with your new boiler or controls during the winter months please do not hesitate to contact us Thanks Again All the Team at HEH
Great Work
Customer Service
Quality
Value
HEH have just installed our new Worcester boiler fitted. We received a text to say the Engineer was on his way and he arrived soon after. David and Harry did a great Job and nothing was too much trouble. They were clean and tidy. I would definitely recommend the company. Friendly office staff as well. Thank you
Sandra Posted on 21/09/2018 , work completed 21/09/2018
Great service
Customer Service
Quality
Value
HEH have just installed our boiler. We received a text to say the engineer was on his way and arrived soon after. David and Harry have done a superb job, they were clean & tidy and nothing was too much trouble. I would definitely recommend the company. Also, friendly office staff.
Sandra, Lancashire Posted on 21/09/2018 , work completed 21/09/2018
The trader replied (on 22/11/2018)
Hi Sandra Thanks for taking the time to leave us a great review and Thank you for having us carry our work in your home. All of the team at HEH enjoy speaking with our customers and getting to know them. If you need any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Warm Regards All the Team at HEH
Good job
Customer Service
Quality
Value
Very prompt, good job, left everything clean and tidy.
Albert, Cheshire Posted on 19/09/2018 , work completed 19/09/2018
The trader replied (on 22/11/2018)
Thank you for your kind review Albert. We are so pleased you are happy with our services. Kind Regards All the team at HEH
Great service
Customer Service
Quality
Value
HEH recently serviced our boiler - which they installed a few years ago (great competitive job back then too). We received a text to confirm the time that the named engineer would arrive. The engineer arrived on time and did a great job, very efficient and tidy. Great value. We would not hesitate to recommend this company. Friendly office staff and good engineers.
David A Posted on 14/09/2018 , work completed 14/09/2018
The trader replied (on 19/09/2018)
Hi David Thank You for your kind review and having us back to carry out work in your home. HEH try to keep up to date with the latest technologies to keep our valued customers up to date with arrival times and details of there appointments . It was a pleasure working for you and we are so pleased you are happy with our services Thanks Again All the Team form HEH
Very happy
Customer Service
Quality
Value
The company installed a new boiler. They came to inspect our old boiler the same day we contacted them, and also provided a clear quote to remove the old appliance and install the new one. Work was carried out 6 days later. Very efficient and courteous and also spent time explaining the working of the boiler and thermostat. We are very happy with the result.
Karen, Cheshire Posted on 13/09/2018 , work completed 13/09/2018
The trader replied (on 22/11/2018)
Hi Karen We are so pleased you were happy with the result of our services. We always ensure our valued customers understand the process from start to finish and that includes the understanding of your new appliance and its controls. Should you need any assistance with our new boiler or controls during the winter months please do not hesitate to contact us Thanks Again From all the team at HEH
My review
Customer Service
Quality
Value
Excellent service.
Sheila, Cheshire Posted on 11/09/2018 , work completed 11/09/2018
The trader replied (on 03/01/2019)
Good morning Sheila, Thankyou very much for your five star review. Warm regards all the team at HEH.
Great work
Customer Service
Quality
Value
Gareth capped the gas fire. Done to the agreed price with option to pay on visit or later through office bill. Heh UK Ltd stood out from others as Andy visited to assess work to be carried out free of charge. First impressions from from my initial phone call to the company & visits to the house were of a friendly & helpful company. I liked the ongoing communication with a 2 hour schedule text & a text when on way. Gareth was a very courteous, tidy worker.
Helena Posted on 10/09/2018 , work completed 10/09/2018
The trader replied (on 19/09/2018)
Hi Helena Thank you for your kind review. HEH offer many services and we are so pleased you are happy with them. We do try to keep our customers updated before, during and after any job as it means so much to us that our valued customers are happy. We also try to keep up to date with the lasts technologies which allows us to keep our customers updated on arrival times. It was a pleasure carrying out work for you and thank you again for having us in your home. :) Warm Regards All the team at HEH
Great work ,courteous and as the title says efficient
Customer Service
Quality
Value
Dave and his mate worked brilliantly.taking out the old boiler and water tank a nd fitting the new one and then flushing out the whole system.All the rubbish was gone too. This is on a house that I have recently bought and have had several workmen in. These two were by far the best. THE perfect title for this company. HIGH EFFICIENCY HEATING
Robyn Forrester Posted on 07/09/2018 , work completed 07/09/2018
Serviced boiler
Customer Service
Quality
Value
Dave did a good job. Very pleased. Would recommend the firm and would use them again.
Christine, Lancashire Posted on 07/09/2018 , work completed 07/09/2018
The trader replied (on 03/01/2019)
Thankyou Christine for the kind review. We are pleased you were happy with Daves services on the day, if you do need us again in the future then please don't hesitate to contact us.
Prompt & professional
Customer Service
Quality
Value
I was very happy with the work done. HEH engineer, David Healicon, was very prompt and professional.
Eveline, Cheshire Posted on 05/09/2018 , work completed 05/09/2018
The trader replied (on 22/11/2018)
Good Afternoon Eveline. Thank you for taking the time to leave us a kind review. We hope that the work carried out has solved all issues. If you require any further assistance please do not hesitate to contact us :)
Very helpful
Customer Service
Quality
Value
Dave and Harry were very helpful, worked very hard and left no mess for me to clean up. Nothing was too much trouble for them.
Elsie, Lancashire Posted on 29/08/2018 , work completed 29/08/2018
The trader replied (on 19/09/2018)
Good Afternoon Elsie Thank you for your kind review. Dave and Harry found it a pleasure to work in your home. We are pleased you are happy with the service you received. If you need any assistance with your boiler or controls during the winter months please do not hesitate to contact us. Thanks Again All the Team at HEH
Great , reliable work
Customer Service
Quality
Value
The engineers who visit are knowledgeable and courteous. Visits are punctual and have attended even in the worst weather. Would happily recommend and good value for money.
David S Posted on 28/08/2018 , work completed 28/08/2018
The trader replied (on 19/09/2018)
Hi David Thanks for leaving us a great review. We do try to be as punctual as possible in all weather too. Should you need our services during the colder months please do not hesitate to contact us Thanks Again All the Team at HEH
Fast response to pensioner`s water leak
Customer Service
Quality
Value
Dad had water flooding his bathroom and it was starting to come through the kitchen ceiling when I called to check on him after work. We turned the water off and thought, what do we do next? It was Friday evening after 5:30 on a Bank Holiday weekend. Sharon had left the office, but she contacted Andy who was with us just after six. He made things safe for overnight and was back the next day to fix the overflowing toilet cistern. Now that is what you call fast reliable excellent service. He put the customer, my 83 year old Dad first, into and during a well deserved Bank Holiday weekend break! The fee was extremely reasonable too, thank you Andy.
Shelley Posted on 26/08/2018 , work completed 26/08/2018
The trader replied (on 19/09/2018)
Hi Shelly, Thank You for your lovely review. We are so happy we could be of assistance to your dad. Andy, Sharron and the Team at HEH will always prioritise emergency's such as your dads, day or night including weekends and bank holidays. It means so much to us that you are happy with the service Andy provided and that he managed to fix the problem. If you or your family need any further assistance please do not hesitate to contact us Warm Regards Andy, Sharron and All the Team at HEH
Satisfied
Customer Service
Quality
Value
Checked the boiler and fixed it. Will be contacting you to organise a contract when I'm back off holiday. 100% satisfied.
Hermione, Lancashire Posted on 25/08/2018 , work completed 25/08/2018
The trader replied (on 11/09/2018)
Hi Thank you for taking the time to leave us a review. We are so pleaded you are happy with our work. We hope you have a lovely holiday and we look forward to seeing you again in the future. Thanks Again All the team at HEH
Very satisfied
Customer Service
Quality
Value
I had a new boiler fitted. The work was done very efficiently and I was kept informed as this work progressed. The work was carried out to the agreed schedule and price and I am very satisfied.
Phyllis, Cheshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 11/09/2018)
Hi Phyllis Thankyou for taking the time to leave us a kind review. We are so pleased you were happy with our work. If you ned any assistance with your new boiler or controls over the winter months please do not hesitate to contact us Kind Regards Leanne
Very helpful
Customer Service
Quality
Value
The engineers arrived on time, after contacting me by phone to say they were on their way. All the work was carried out to a superb standard, with all information told when necessary, they were very helpful, hardworking and a pleasure to have them at my property. I would recommend the company, they telephoned to ask if the lads had turned up, how they were doing, and then a call at the end of the job.
Margaret, Lancashire Posted on 09/08/2018 , work completed 09/08/2018
The trader replied (on 11/09/2018)
Good Morning Margaret Thank you for leaving us a kind review. It was an absolute pleasure working in your home. We like to keep our customers informed throughout any process of work we carry out and are so pleased you were happy with our services. If you require any assistance with you heating, controls or general heating enquiries during the winter months please give us a call. Thanks Again All the team at HEH
Prompt and professional
Customer Service
Quality
Value
Very professional company with excellent service provided by the workmen. I would highly recommend them to my family & friends.
Edith, Lancashire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 23/08/2018)
Hi Edith, Thanks for taking the time to leave us a kind review. We are so pleased you would recommend our services to your family and friends. Thank you for having us. Kind Regards All the team at HEH
Provided a first rate service
Customer Service
Quality
Value
Fantastic service, very professional company, great customer delivery, worked to a high standard.
Alan, Lancashire Posted on 03/08/2018 , work completed 03/08/2018
Excellent service with a smile
Customer Service
Quality
Value
A lot of thought, hard work & effort went into fixing a new styled radiator onto our living room wall. As we are all aware newer houses are not as durable, the wall had to be strengthened prior to the radiator being mounted. Well done to Andy & his guys. They even tidy up after themselves!! Would always recommend HEH.
Nicola, Cheshire Posted on 03/08/2018 , work completed 03/08/2018
Very efficient
Customer Service
Quality
Value
Clean and tidy service on the work carried out. Would definitely recommend.
Marie, Lancashire Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 23/08/2018)
Hi Marie. Thank You for your review and for having us carry out work in your home. We are so pleases you are happy with our services Thanks Again From all the team at HEH
Excellent job!
Customer Service
Quality
Value
We have been dealing with HEH UK Ltd since 2014. From boiler service to radiator replacement, Andy and his team are extremely professional and helpful, we simply can’t praise them enough. They are always a pleasure to deal with. We would definitely recommend this company.
Mr & Mrs Barlow Posted on 31/07/2018 , work completed 31/07/2018
The trader replied (on 13/08/2018)
Good Afternoon Mr and Mrs Barlow Thank you for continued valued custom and for taking the time to leave us a lovely review. It has been a pleasure working with you over the years and we look forward to seeing you again in the future should you need any assistance with your heating needs. Warmest of Regards All the team at HEH
Professional service
Customer Service
Quality
Value
Work carried out was a swap for combi to combi boiler. From start to finish service was exemplary, everything was shown in a clear step by step way. Any questions were answered promptly and in a knowledgeable clear way. Would recommend to others instantly.
S, Lancashire Posted on 24/07/2018 , work completed 24/07/2018
The trader replied (on 13/08/2018)
Hi and Thank You for your kind review. If you have any questions regarding your new boiler and controls in the coming months please do not hesitate to contact us. We are always happy to help. Thank you for your valued custom :) Warm Regards The Team at HEH
Efficient set up
Customer Service
Quality
Value
An efficient and friendly set up from the initial telephone call to request a home visit for an estimate to the fixing of snags after the installation. These were done soon after the 3 day installation at a time convenient to me and with no quibble. Everyone was polite, considerate and willing to please.
Ruth, Cheshire Posted on 11/07/2018 , work completed 11/07/2018
Excellent service, quick and reliable
Customer Service
Quality
Value
Had a new boiler and new shower fitted. Really helpful from the beginning, making sure we got what was just right for our house. Very tidy and had someone sent out really quickly everytime. Even when I gave the wrong shower measurements they were as helpful as ever making sure we got it sorted and ended up with the perfect shower and boiler for us!
janellis Posted on 09/07/2018 , work completed 09/07/2018
The trader replied (on 13/08/2018)
Hi Jane We hope you are enjoying your new boiler and shower and we Thank You for taking the time to leave us a great review. HEH take great pride in making sure our customer are happy with the services we provide. Thank you for having us carry our work in your home. If you need any assistance with your new boiler or controls during the winter months or please do not hesitate to contact us. We are happy to help Warm Regards All the team at HEH
Excellent Service
Customer Service
Quality
Value
Received excellent service from the company when having my radiators changed. All the team was extremely polite and listened carefully to my requests. They carried out the work efficiently and to a high standard. I would highly recommend them and will be contacting them in the future should I require any further work.
Eveline Posted on 06/07/2018 , work completed 06/07/2018
The trader replied (on 13/08/2018)
Hi Eveline Thank you for leaving us a kind review. Should you require any further assistance in the future you know where we are. Thank you for your valued custom From all the team at HEH
Excellent service
Customer Service
Quality
Value
We’ve just had two old boilers swapped to one combi. The work was carried out efficiently and conscientiously all in the same day including patching up the holes on the outside walls. Everything was very professional and we are extremely happy with our new boiler.
John Grantham Posted on 05/07/2018 , work completed 05/07/2018
The trader replied (on 13/08/2018)
Hi John We are so pleased you are happy with our work. Nathan, Dave and George enjoyed working in your home and would not have been happy if anything was left unfinished. Thank you for having us and we hope you are enjoying your new boiler. If you need any assistance with your Worcester Wave Smart control over the winter months please do not hesitate to contact us. Thanks Again for your valued custom
Excellent work
Customer Service
Quality
Value
New boiler fitted without fuss. Installers did a great job, clean and efficient. Would recommend the company.
Penny, Lancashire Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 13/08/2018)
Hi Penny, Thank for taking the time to leave us a kind review. We hope you are enjoying the benefits of your new boiler. If you need any assistance with your Lyric control in the winter months please do not hesitate to contact us. Kind Regards The team at HEH
Perfect!
Customer Service
Quality
Value
Obviously very professional. Knew what he was doing. Polite, pleasant, very impressive. Will definitely re-book in 12 months.
Malcolm, Lancashire Posted on 15/06/2018 , work completed 15/06/2018
The trader replied (on 06/07/2018)
Hi Malcolm Thank You for taking the time to leave us a kind review. We look forward to seeing you again in the future :) From all the team at HEH
Job well done
Customer Service
Quality
Value
Very professional company Gave fully explained quote Fitter arrived on time did exellent job Very clean neat installation of new boiler Cant praise them enough and aftersales to match Well don HEH Would recomend to anyone Many thanks
M j w Posted on 08/06/2018 , work completed 08/06/2018
The trader replied (on 21/06/2018)
Thank You for allowing us to carry out work in your home and leaving us a very kind review. HEH like to know our customers understand the work process we carry out and we pride our self on our customer care before, during and after any job. We are so please you are happy with our services. We look forward to working with you in the future taking care of your gas/ heating needs. Thanks Again All the Team at HEH
Professional and helpful service.
Customer Service
Quality
Value
I had an issue with my shower running cold occasionally, it would never happen when Andy or one of his men called, but they would always follow up my call. They were ever so patient with me, they found and fixed the issue. I know I can always rely on HEH, they will always come and call if I ring with a problem or just to get my boiler & heating serviced, which they do annually.
Susan, Cheshire Posted on 08/06/2018 , work completed 08/06/2018
Excellent Professional Service
Customer Service
Quality
Value
Recently had a boiler fitted by this company. Excellent service, two engineers came on time and fitted boiler efficiently and with no mess. Cleaned up after their work and were very pleasant. Would most definitely recommend this company to anyone. Great job.
Eve G Posted on 02/06/2018 , work completed 02/06/2018
The trader replied (on 06/07/2018)
Good Morning Eve, Thank you for our great review. We are so pleased you are happy with the service our engineers and us as a company provide. Thank you for having us carry out the works in your home and we look forward to seeing you again in the future for your annual boiler services. Warm Regards The Team at HEH
Brilliant job
Customer Service
Quality
Value
Arrived when he said he would was very polite and listened, sorted out the problem very pleased would recommend.
Wendy, Cheshire Posted on 01/06/2018 , work completed 01/06/2018
The trader replied (on 06/07/2018)
Hi Wendy Thanks for leaving us a great review. Problem solving is what we do. We are so happy you are pleased with our work. If you need any further assistance please do not hesitate to contact us Warm Regards All the team at HEH
Brilliant job
Customer Service
Quality
Value
New boiler and radiators. Excellent workmanship. No mess. Would recommend HEH UK Ltd.
Beverley, Lancashire Posted on 29/05/2018 , work completed 29/05/2018
Reliable & professional
Customer Service
Quality
Value
Most efficient. Arrived on time and worked without a break. Polite and cleaned up after job was finished. New boiler is an absolute joy and so easy to operate.
Nora, Lancashire Posted on 12/05/2018 , work completed 12/05/2018
Very professional
Customer Service
Quality
Value
They were prompt, professional and worked to a high standard.
John, Cheshire Posted on 05/05/2018 , work completed 05/05/2018
Excellent job, very neat
Customer Service
Quality
Value
Two very pleasant young men. Worked well and kept everything clean and tidy. I would recommend this company.
Kerry, Derbyshire Posted on 03/05/2018 , work completed 03/05/2018
Highly Recommend
Customer Service
Quality
Value
Very good service, quick and efficient. Really pleased with the work carried out.
Matthew, Cheshire Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 11/06/2018)
Hi Matthew We are really happy you are pleased with our work and thankyou for allowing us to offer our services to you. Warm Regards The Team at HEH
My review
Customer Service
Quality
Value
Prompt and professional.
Which? Trusted Traders Consumer Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 11/06/2018)
Dear Valued Customer Thank you for your review from all the team at HEH :)
Fabulous new fire
Customer Service
Quality
Value
Except for having a lovely new Valor Gas Fire, there was no trace anyone had fitted it. Also an old gas fire was taken out in another room & the gas pipe was safely sealed off, after taking up 2 floorboards & putting everything back, very tidy workmen both called Dave. Have used HEH before and cannot fault workmanship, tidiness and knowledge. Well done lads.
Geoffrey, Lancashire Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 11/06/2018)
Hi Geoffery Thank you for taking the time to leave us a great review. Dave and Dave enjoyed working in your home and are pleased you are happy with their services. Thanks Again From all the Team at HEH
Simply the best
Customer Service
Quality
Value
A family business that takes pride in their work. Every customer is highly valued and their needs are dealt with promptly. HEH are always ready to help in the only way they know. Highly recommend for the aftercare service you receive.
Nigel, Cheshire Posted on 19/04/2018 , work completed 19/04/2018
The trader replied (on 11/06/2018)
Nigel, What a kind review. We are so pleased that our valued customers recognise what we aim to be. HEH are proud of what we do and love working for people such as yourself. For assistance in the future, You know where we are :)
Excellent job
Customer Service
Quality
Value
Top quality efficient service, professionally carried out by class operatives.
P, Cheshire Posted on 18/04/2018 , work completed 18/04/2018
The trader replied (on 11/06/2018)
Hi Thanks fir your kind review from all the team at HEH :)
Excellent job
Customer Service
Quality
Value
High efficiency team, were very professional, experienced, polite and very tidy. You would not be disappointed with their service.
Elizebeth, Lancashire Posted on 18/04/2018 , work completed 18/04/2018
Excellent job.
Customer Service
Quality
Value
Have used HEH (UK) Ltd before, was excellent then and excellent again now. Will use them again for any future jobs. Well done HEH (UK) Ltd.
Frederick, Cheshire Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 11/06/2018)
Fredrick, It means a lot to us that you have continued to use our services. We look forward to seeing you again on the future should you need any further assistance. Thank You From all the team at HEH
Highly Efficient & Prompt
Customer Service
Quality
Value
1st class job, would highly recommend, clean and efficient service.
Marjorie, Cheshire Posted on 14/04/2018 , work completed 14/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire Posted on 12/04/2018 , work completed 12/04/2018
Good job, tidy worker, on time, professional.
Customer Service
Quality
Value
A very nice friendly young man, he was a very tidy worker. Left my home clean and tidy. I will have this company again.
Anne, Cheshire Posted on 12/04/2018 , work completed 12/04/2018
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire Posted on 10/04/2018 , work completed 10/04/2018
Professional job
Customer Service
Quality
Value
I have just had a new gas fire supplied and fitted by HEH UK Ltd. The two men who carried out the work were very professional, friendly and helpful. They keep everything covered up whilst doing the messy work and then completely clean up after completion. I would unreservedly recommend HEH UK Ltd to all my family and friends. Fantastic!
Dianne, Lancashire Posted on 10/04/2018 , work completed 10/04/2018
The trader replied (on 05/06/2018)
Hi Dianne Thanks for taking the time to leave us a great review. Your recommendation means a lot to us. For any further assistance please get in touch :)
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire Posted on 09/04/2018 , work completed 09/04/2018
Excellent professional job
Customer Service
Quality
Value
On time, clean and considerate to customers home. Superb service. Can and will recommend to others. Brilliant job.
Anthony, Lancashire Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 02/05/2018)
Thank You Anthony for your great review. We are so pleased you are happy with our services and punctuality. For any further assistance please get in touch. :)
Efficient, clean installation