HTS Studios Ltd

We had our kitchen and bathroom supplied and fitted by HTS. Both are quite small spaces and our requirements for what we wanted in each room were quite specific. They were really patient with us and worked hard to fit everything we needed in, whilst still maintaining a high quality finish. When the fitters were working they kept everything tidy and clean and we now have the kitchen and bathroom we have always wanted. Overall great customer service and would definitely go back or recommend to a friend.

For the price of the job, I would have expected higher quality fittings to have been supplied. The fitter was polite and tidy, cleaning up as he went along. When things went wrong, they took their own approach to fixing, rather than asking and also didn't keep us fully informed on the situation. We chose HTS and were willing to pay the high price, so were disappointed that the fittings supplied are ok, but not great.

Impressed by showroom and staff I accepted an expensive quote for kitchen refurbishment after viewing Which? The doors and cupboards obtained from Germany included 3 doors not ordered, wrong sized doors, a badly damaged cupboard and a cupboard bigger than ordered. I questioned the finish to the doors but was informed that this was because they were covered with a protective film. Disillusioned I requested a detailed invoice. It was incorrectly totalled and there was an item for “parts, adhesive etc“ for £1497.99. Hinges and handles were priced separately. I was told item included shipping costs. Without shipping most of the plain MDF doors cost £149.52. With doors installed protective film was removed to show matte and not gloss doors as ordered. To remedy the situation the damaged cupboard was replaced with a unit sourced locally, the wrong sized cupboard was cut down to size and the wrong sized doors either hung with padding or fitted with an over sized draw front. I was offered a discount to keep the matte doors I reluctantly agreed to retain the matte doors as I did not by now trust HTS to provide a first class service. I accepted a discount that was probably covered by the charge for adhesives, not replacing wrong sized cupboards and doors, and replacing the damaged cupboard locally. Ken Hampshire

We employed HTS Studio to design and fit an accessessable shower room. The end product is beautiful, and all of the fixtures and fittings are very good quality. HTS are very customer focussed and nothing is too much trouble. They will bend over backwards to try to ensure you get your 'dream' bathroom. The fitter was friendly and helpful and treated our house with respect ensuring there was the minimum of mess. As with any project it was not trouble free. We experienced design issues, the toilet described in the manufacturer's brochure as comfort level, was only 42cm, (something we would have hoped the designer would have been aware of), in addition, the tiled floor had to be relaid. However HTS worked with us to rectify those issues, (we chose not to change the toilet as it would have been too disruptive), and I would say we are very happy with the end result. Certainly, you wont work with a company who are more customer focussed or who provide better on-going support.

In every way HTS is a professional trader, with a superb approach to customer satisfaction. Willing to give practical and sensible advice and solve problems. Even when manufacturer supply problems arose (no fault of HTS), their response to the matter and resolution to the problem was swift and positive. Even though not being the appointed fitters for the products purchased they were more than willing to give practical technical advice and visit the address where the products were being installed to give advice and check that the products being ordered would in fact be suitable. Great to still find a company with traditional values and the desire to fully meet the needs and wishes of their customers. Very helpful, friendly and professional. Fully recommended and would use them again. Alan H. Hedge End