Ian Black Limited

Thank you for your feedback. We appreciate and value all comments from our customers. However, I feel compelled to address the claims you make. When you rang to request a service call, we advised when we would be able to attend and arranged a convenient time to which you agreed. When our engineer did attend, rather than “messing around”, he carefully checked your appliance and advised it required a wash pump, two hoses and door hinge brake ropes – far more than just “a new pipe”. As promised, we would have phoned the same day to advise on the cost of the parts, had you not pre-empted our call by contacting us. We did advise that some parts were out-of-stock, meaning that we had to caution they may take longer than normal to obtain. We are dependent on the manufacturer to supply parts in a timely manner. We did promise to try and obtain the parts quicker from another source. When the conversation turned to supplying a new dishwasher, we advised which models we had in stock for immediate installation. With regard to a leak, our engineer did not have need to touch the plumbing that you claim to be leaking, limiting himself instead to looking at the dishwasher in the adjacent unit. However, having been made aware of a leak by you, we promised to return and investigate without delay. I fail to understand how we have offered anything more. It is a matter of regret that you feel the need to post such a negative review, despite our best endeavours to repair your appliance.