I was due to have a new washing machine fitted, but the washing machine valve was seized up, so the old machine could not be disconnected. The internal stopcock was also seized up, so I was unable to replace the valve myself. Ian came in and tried to see if he could free either the valve or the internal stopcock, but he was also unable to free them. He tried to turn the water off via the external stopcock, but mine is 2 feet underground, gets flooded every time that it rains, and has a very old stopcock head, so he was unable to turn off the water. I arranged for the water company to come to turn off the water, and look at making it more accessible, which would be a few weeks later, so in the meantime, Ian located a long handle stopcock key that might (it did) fit my stopcock. He managed to turn off the water, replace the washing machine valve and connect the washing machine. He also gave my boiler a very comprehensive service.....it needed a service, and it made sense to have it done while Ian was already doing the other work for me. For things like this, it's more important to have somebody who you can trust, and who is willing to go out of their way to sort out your problem, than it is the cost, but all of this was done at a very reasonable price. I have full confidence that if any problems occur, like leaks, then Ian will immediately come over to sort them out. Hopefully, that won't be necessary.