IMR Heating & Plumbing Ltd

Engaged IMR to service my Mum's central heating. They communicated each step of the way, turned up on time, provided a professional efficient service and were so thoughtful with regard to my Mum's needs. So pleased we found them!

I first contacted IMR because I needed a new combi boiler and radiators in my home. Having read boiler reviews, I decided on a Vaillant boiler, and having seen that IMR are Vaillant registered (with glowing reviews), I got in touch. From the first survey right through to completion of the job, I have nothing but praise for Bobby and the team. I was consulted at every stage of the job, and my house treated with utmost respect. I recommend this firm without hesitation.

Installed a new boiler and Bobby and his team were very professional and completed the job in time. Good communication. Excellent work at a competitive price. Highly recommended.

From the first contact with IMR they were very professional and eager to fix our heating system. They had to come out numerous times and each time the lads would be friendly and efficient, great workmanship and always cleared up after themselves. We highly recommend IMR to anyone with any heating needs.

I employed this gentleman to refurb a ground floor loo, for disabled use. First impressions were excellent. Replied to my enquiry, fairly quickly, arrived at my home to give what turned out to be too expensive a quote for me. The quote , and expectations, were realigned, and an installation date was set. Arrived on time, with a colleague, and the work completed in less than one day. Even dealt with the Vat exemption side of things. My reservations are with communication. My preferred method is email, due to poor hearing. It would take several days to elicit an email response from this gentleman's office which, I understand, as in a lot of such cases, is his wife. A case in point...after the loo was finished and I could assess the quality of workmanship, I asked for a quote for replacing a number of radiators in my home... that was in April, it's now 23 June, and despite my emailing reminders, I have heard no more. Hardly confidence building. Would I recommend? Probably. If you are able to use the standard mode of communication, namely a telephone, you may be able to get through to Pam, his wife, much quicker than I. My experience, in part, did leave a sour taste, on the communication front, it has to be said.

Cannot fault Bobby and the team on the recent work replacing my boiler. Work was completed to a very high standard. The team were reliable and professional. I would highly recommend them.

Bobby and the team at IMR relocated and replaced my existing combi boiler for a new boiler with flue going out of the roof. Nothing was too much trouble. The engineers arrived at the property just after 9:00am and proceeded to cover the carpet on the stairs and landing so no mess was created. The piping needed to be relocated from a bedroom cupboard into the old immersion tank cupboard and it was running behind a large wardrobe. No problem though as we emptied the cupboard and the guys moved it with no bother! We are decorating so also needed 2 new radiators which we sprung on them at the last minute. No problem again! One phone call, another engineer arrived a couple of hours later with replacement radiators! Full installation happened on day 1 and the boiler was ready to use in the evening. Full commissioning and instruction on how to use the new boiler on day 2. Excellent job all round! I'd have no hesitation in recommending Bobby and the team at IMR Heating & Plumbing!