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IN'n'OUT Autocentres Basildon

4.8

37 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:00–17:00
  • Sunday - Closed

Organisations and Awards

Aug 2020

About

At IN’n’OUT we do things differently, which sets us apart from the competition:
CLARITY - Our prices are fixed, so what you see is what you pay. The driving seat is always yours
CONVENIENCE - Services are all while-u-wait and carried out in less than an hour, so you will never be without your vehicle for long
CUSTOMER SERVICE - With the friendliest staff, we won’t baffle you with jargon but we will only ever use quality parts and products
CLEAN & COMFORTABLE - Enjoy Free Coffee, Free Wi-Fi and the latest magazines or simply watch us look after your car through the viewing window
COMMITMENT - 100% customer satisfaction is our priority, we'll make sure of it

OPENING TIMES
Monday - Friday: 8.30am - 5.30pm
Saturday: 8.00am - 5.00pm
Complimentary Wi-Fi & Coffee

IN'n'OUT is a refreshingly different approach to car MOT & Servicing. With centres across the UK, you can experience car servicing the way it should be...just book your slot today!

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Wheel alignment
    • Brake and clutch replacement
    • Specialist MOTs
    • Car body repairs
  • Garage related services

  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • More Services

    • full service
    • air con service
    • brake protection service

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
37 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Terrible Garage.
Customer Service
Quality
Value
My car developed an oil pressure issue in February 2024. I quickly took it to in and out autos in Basildon. They diagnosed as a faulty cam carrier and had to replace the wet belt. Once fixed I got the car back and subsequently it had an oil leak. I returned the car and they said it had developed another issue causing the oil leak and they needed to repair a different issue a faulty gasket cover and seal. This was fixed and my car returned to me, within a few weeks I noticed it was still leaking oil. On my 3rd return to the garage they said all previous works were fine and it needed a faulty turbo replaced at great cost! I got the car back a 3rd time and again it was still leaking oil. I then decided this garage and the people in charge could not be trusted with any further diagnostics or repairs and took it to the Vauxhall garage. Vauxhall confirmed the work carried out on my car on two separate repairs were incorrectly done and caused the oil to leak. Vauxhall fixed my car in one trip and I have had no further oil leaks since. I contact IN’n’Out Ho and got told to send details over, the site manager of Basildon Michael called me to discuss and was quite frankly ridiculous in his belief that I should of taken my car back to them a 4th time so they had a chance to diagnose an issue that they missed and then exacerbated on 3 different visits to that garage! I asked for them to reimburse me for the costs of the repairs I had to incur from Vauxhall and so far they have refused.
Customer in Essex Posted on 04/08/2024 , work completed 24/05/2024
Honest, Trustworthy engineers
Customer Service
Quality
Value
I took in my Dacia Duster as it was running erratically with engine warning sign and various faults displayed on my dash, expecting to have spark plugs and coils changed after a lengthy conversation with the gentleman at the front desk. I received a call back a couple of hours later to say that I can come collect my car and that they couldn't find any faults and cleared the error codes. The car was running just fine at no charge. They didn't even charge me for the diagnostics! You can't get more honest than that! Thank you guys!
Customer in Essex Posted on 09/08/2022 , work completed 09/08/2022
Mot and full service
Customer Service
Quality
Value
Work carried out in a very professional manner. Covid rules applied. Quality of work high cost of work done was very reasonable. Work completed in a good time frame. Also customer service very good
Customer in Essex Posted on 03/03/2021 , work completed 11/01/2021
MOT and interim service
Customer Service
Quality
Value
My husband had used this garage to replace a prop shaft so I thought I would try them out with an MOT and service for my SLK. Really simple booking process online - the website is really easy to use. When I arrived at the garage for my allotted time they were really professional and very helpful. The quality of work and attention to detail is very good. All I needed was a light bulb replaced - which they did for a very small fee. Would highly recommend this garage.
Customer in Essex Posted on 30/11/2019 , work completed 29/11/2019
Excellent service
Customer Service
Quality
Value
I went into In’N’Out to book a MOT. They were able to carry out the work immediately, with no fuss. The work took about 40 minutes to complete and at a good price. They have an excellent customer lounge with a viewing window and a free tea and coffee machine. I would always use this centre in the future. Thank you.
Roy Posted on 25/10/2019 , work completed 24/10/2019
Replaced water pump
Customer Service
Quality
Value
Friendly, professional and reasonable prices. I trust these guys-unlike some other garages locally they don't create unnecessary work so they can make extra money. Would definitely recommend.
Customer in Essex Posted on 07/09/2019 , work completed 07/09/2019
Car service
Customer Service
Quality
Value
Done a great job and gave me good advice on the things I had done and will let me know in the future
Customer in Essex Posted on 07/08/2019 , work completed 05/08/2019
Service
Customer Service
Quality
Value
They did a interim service, everything when very well the reception was excellent they were very professional the fitter who worked on my car was superb communication was excellent I was even told about a couple of problems that needed doing, I would definitely use them again.
Derek, Essex Posted on 25/06/2019 , work completed 24/06/2019
MOT fantastic service. Free drinks in a comfy lounge
Customer Service
Quality
Value
Took my car for it's MOT they were very helpful and friendly and explained what was needed for my MOT would definitely be going there again. Pleasant gentleman.
Customer in Essex Posted on 14/04/2019 , work completed 20/03/2019
The trader replied (on 06/06/2019)
Hi, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Danny.
Very happy customer
Customer Service
Quality
Value
I have used IN'n'OUT a few times now for my service and have always found them very professional. I would recommend them to anyone, very friendly and helpful. I have booked a gold service plan which I think is great value, very happy.
Customer in Essex Posted on 25/03/2019 , work completed 20/03/2019
The trader replied (on 10/04/2019)
Hi, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Matt.