IN'n'OUT Autocentres Bristol

After our experiences with Bristol centre MOT on Tesla Model X would suggest that no Tesla owner goes within a mile of this place. The car went in working normally and came out with the door locking electronics completely messed up. Still struggling to get it fixed. They did not respond to a telephone message and an in person message so clearly don't care and don't know what they are doing with electric cars in spite of claiming they did work for Tesla dealer. Three previous MOTs with another sadly now closed company were without any issues.

Been using for the last couple of years, the good reviews made me switch.This time I'm feeling sceptical, not the reason why my Ford Smax failed, but due to the fact that after I left the branch on my way home the clutch pedal didn't want to come all the way to the top and was making a grinding noise when the pedal is pressed half way. Also noticed a rattling noise that I didn't have before and upon further inspection, found that to be one of the advisories, exhaust heat shield on fuel tank deteriorated. My point is, advisories and identifying major defects is the purpose for an mot, although leaving something hanging deliberately when it wasnt to start with its just wrong. Rung in for the retest,1hr later arrived as told. Handed the key and the refusal certificate to one of the technicians and mentioned that all the ticked advisories/refusals had been done. Not long after the same technician came to get the car bringing a disposable seat cover, however no gloves. Drove my car in and proceeded with inspecting the repairs (no gloves used at any point). After a while I went in asking if all was ok and was invited to go out and was told by the technician yes and he would bring it to me outside. He drove my car out,handed me the keys and both certificates (refusal and pass). I noticed a repair I had carried out but still was still on the advisories. I questioned why that advisory was still there, he said I had not told him (not true) followed by "you got your pass anyway" I said nothing and left.

Poor service & poor customer service at the garage, very expensive, and have done something to my rear lights on re-test as not functioning correctly but are passing the blame.

Booked and paid online for interim service and MOT, prior to my visit. MOT failure on oil leak, exhaust blowing, somewhere in the middle! and suspension bushes. Then told, we can't repair it. For a company that advertises that they repair small commercial vehicles, I was shocked. If I knew beforehand that this was the case, I would have gone to a proper garage. Having failed the MOT we agreed that the interim service would not be carried out. Then went to collect keys . Was then asked for £39 for the MOT. I explained that I had already paid to be told pay another £39 and claim all my previous payments from head office, as we can't give refunds. Still waiting for refund. Not resolved.

I have a Nissan Juke which had a sudden failure in my air-con. The past couple of weeks with the temperature being so high, if I turned on the air-con. it was like sitting in a fan-oven. I contacted my local Nissan dealer, and I found them very unhelpful, so having had many services done in the past by IN'n'OUT I decided to ask if they could help, they said, "leave it with us and we will call you back in about an hour." When I asked the price, they said due to the model being fairly new, it could be about £110. When I came back to pick the car up, the manager said: "I have two bits of good news for you, first, the car is freezing cold inside, and the second bit of good news, the bill is only £59". Before I used your garage for services and MOT, most garages I had been to would not have been so honest, and it has been for that reason, I keep coming back. Thank you and your staff for being so helpful and friendly.

Great service and friendly helpful staff. Good work reasonably priced by good tradesmen, were able to fit me in at short notice and have helped me out in the past when I needed some work done in a hurry and I have already booked in my next job to be done.

Centre manager was extremely helpful and friendly. Highly recommend this garage, very good customer service.

Had my car MOT test done, it only failed on one minor thing which they managed to do there and then so left with a new MOT without the need to take my car back in, very pleased.

We have used In'n'Out many times and have always found them to be speedy in getting things fixed and sorted, even if they do not have the part in stock they generally can get it delivered within the hour and on your car shortly after that, and with the convenient location near the Mall/Cribbs Causeway, there is plenty to keep you occupied while waiting. They are very trustworthy, only doing what needs to be done and letting you know there is more life in a part (like a tyre/brake etc) instead of getting you to spend more like some garages. The staff are always friendly and helpful, highly recommend!

Fantastic customer service and quick service. Everything done while you wait in a very comfortable waiting room with refreshment and free WiFi.

Had full service done and as I arrived early they started straight away so was home really early. Full report of everything that was checked and advised of things to keep an eye on. Friendly staff and nice waiting room with free coffee. Ideal as saves me arranging to be dropped off and picked up as only had to wait an hour

Great service from the in & out team on my van ... my 2nd visit to this garage & the team are very trustworthy & explain the work they done very well ... overall very happy I take my vehicle here

Always go to in n out. They are friendly and explain things to me so I don’t need to worry about being ripped off! Great value car service when combined with mot. Comfortable waiting area with free WiFi and coffee. They send reminder mot emails which is fab. Thanks guys :)

Very good friendly staff did an excellent job in the allotted time at a very competitive price, will use again.

Booking process very straightforward and allowed a clear selection of what you wanted and what it was going to cost. Service completed in a timely fashion and everything as agreed apart from ....... Upon collection I was advised that all I had to do was to pay £29.95 locally which I did not knowing the process of pre-paying on-line. It wasn't until I had chance to reflect and review the printed invoice that I realised I had been charged for a synthetic oil supplement - something that wasn't requested and expressly unchecked in the original order selection menu. Really disappointing that such a cheap trick was used to increase revenue .... thought these guys were better than that.

I have had quite a history with disreputable garages over the years across Wales and the south West of England, however In'n'Out Cribbs Causeway have been one of the most reliable and honest services I could possibly hope for. They will appropriately advise you on what's best for your car, rather than try to see how they can get more money out of you. Both myself and my partner will now only ever use In'n'Out for our car's MOT, and we have used them quite a few times now. The staff there are friendly, efficient, clearly know they're stuff and go above and beyond to help you out if they can. No dodgy dealings- like I've had with another local garage. Be warned of the other garages in the area, seriously!! Thank you so much In'n'Out Cribbs Causeway. The only issue I've ever had has not been with the garage itself but the call centre and website for the In'n'Out company, who are sometimes slow to respond or won't always get back to answer your questions if you leave comments when you book online. That is the only reason I dropped a star for customer service. 5 star for the garage customer service though, who are always happy to help - I will just ring them directly next time.

Professional and quick service for a good price. Good lounge to have a coffee and sit back and see your car getting serviced.

Very easy process and car was ready after an hour. The chap explained bits that needed doing in an easy to understand way and was very helpful. Will be back next year.

I run a 5-Series BMW and my wife has a 1-Series. We trust this business to service our cars, to carry out MOT's and to have a look at them if there is an issue we want examined. Last Saturday the 1-Series did not make it through the MOT. The reason was clearly explained, the solution suggested made sense and was designed to keep the cost down and the personal service was exemplary - as always. Oh, by the way, the retest will be 'free' due to the service and MOT package we selected. All the staff are helpful and, whilst usually very busy, are always prepared to take that little bit longer when explaining any issues around the vehicle. Simple: we trust Matt and his team.....

I initially requested a callback online to book in which didn't happen so I just decided to call them. They were friendly, helpful and booked me in quickly. MOT time is always a stressful time of year for me, but it all went really well. I felt welcomed, they explained what they were doing and how long it would take whilst I watched it happen with a free coffee. Nicest thing, was I didn't feel like I was being spoken down to or mugged off for being a girl which I've found is a rarity in a garage to be honest. It was pouring down outside and they took the time to bring my car in for me so I didn't have to get soaked. Will use again. Cheers!

I booked car in for 8.30 as I had problems with it. Very helpful staff. All fixed by 10.30 and very reasonably priced. We go there for all our cars and have never had a bad experience with these guys at cribbs causeway. Great

As above

Had my car serviced and m o t 'd , all carried out professionally , and swapping my front wheels to the back to spread the tyre wear, was no problem, also quick communication with information was useful. recommend IN'n'OUT for a good service

I was a little apprehensive taking my car in for its first MOT (with me) to In N Out, but I was reassured by the guys and their friendly welcome to me. The waiting lounge was cosy and clean, it was interesting being able to watch the guys work through the window! Really pleased with the quality of service I received, they were so friendly and patiently explained to me the advisory actions for my car afterwards. I'll definitely be using them again in the future.

Each time I come here they are polite, professional and provide speedy service. Can't fault them at all.

I've used In n Out at Cribbs Causeway quite a few times now over several years. They have always been professional, efficient, helpful, informative - and, I believe, trustworthy. I have recommended them to others and will continue to do so.

I did service on 23/07, not at all happy with it. I did say the steering was hard and i dont think fixed or fluid is changed. Also, gas / accelerator still doesn't function as reported. I could hardly see any difference / improvement in terms of drive after serviced and paying 120 for few mins. To add, i did email the customer service advisor at Bristol on following day but never responded my email. I always use Halfords and think i have taken a wrong choice and never recommend In n Out.