Endorsed by Which?

IN'n'OUT Autocentres Bristol

4.2

29 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:00–17:00
  • Sunday - Closed

Organisations and Awards

Aug 2019

About

At IN’n’OUT we do things differently, which sets us apart from the competition:
CLARITY - Our prices are fixed, so what you see is what you pay. The driving seat is always yours
CONVENIENCE - Services are all while-u-wait and most carried out in less than an hour, so you will never be without your vehicle for long
CUSTOMER SERVICE - With the friendliest staff, we won’t baffle you with jargon but we will only ever use quality parts and products
CLEAN & COMFORTABLE - Enjoy Free Coffee, Free Wi-Fi and the latest magazines or simply watch us look after your car through the viewing window
COMMITMENT - 100% customer satisfaction is our priority, we'll make sure of it

OPENING TIMES
Monday - Friday: 8.30am - 5.30pm
Saturday: 8.00am - 5.00pm
Complimentary Wi-Fi & Coffee

IN'n'OUT is a refreshingly different approach to car MOT & Servicing. With centres across the UK, you can experience car servicing the way it should be...just book your slot today!

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Wheel alignment
    • Specialist MOTs
    • Brake and clutch replacement
    • Car body repairs
  • Garage related services

  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • More Services

    • full service
    • air con service
    • brake protection service

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.2
29 reviews
Customer Service
4.1
Quality
4.2
Value
4.1
Sort by
Tesla owners beware
Customer Service
Quality
Value
After our experiences with Bristol centre MOT on Tesla Model X would suggest that no Tesla owner goes within a mile of this place. The car went in working normally and came out with the door locking electronics completely messed up. Still struggling to get it fixed. They did not respond to a telephone message and an in person message so clearly don't care and don't know what they are doing with electric cars in spite of claiming they did work for Tesla dealer. Three previous MOTs with another sadly now closed company were without any issues.
Customer in North Somerset Posted on 10/03/2023 , work completed 08/03/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 15/03/2023)
Good afternoon, Many thanks for your review. I would very much appreciate it if you could update it as I have been in correspondence with you and as you are aware we are waiting for a full diagnostics from Tesla to ascertain the fault and what caused it. At this point it has not been sustained that we are at fault. Many thanks Louise
Mot test/ retest... Patchway, Bristol
Customer Service
Quality
Value
Been using for the last couple of years, the good reviews made me switch.This time I'm feeling sceptical, not the reason why my Ford Smax failed, but due to the fact that after I left the branch on my way home the clutch pedal didn't want to come all the way to the top and was making a grinding noise when the pedal is pressed half way. Also noticed a rattling noise that I didn't have before and upon further inspection, found that to be one of the advisories, exhaust heat shield on fuel tank deteriorated. My point is, advisories and identifying major defects is the purpose for an mot, although leaving something hanging deliberately when it wasnt to start with its just wrong. Rung in for the retest,1hr later arrived as told. Handed the key and the refusal certificate to one of the technicians and mentioned that all the ticked advisories/refusals had been done. Not long after the same technician came to get the car bringing a disposable seat cover, however no gloves. Drove my car in and proceeded with inspecting the repairs (no gloves used at any point). After a while I went in asking if all was ok and was invited to go out and was told by the technician yes and he would bring it to me outside. He drove my car out,handed me the keys and both certificates (refusal and pass). I noticed a repair I had carried out but still was still on the advisories. I questioned why that advisory was still there, he said I had not told him (not true) followed by "you got your pass anyway" I said nothing and left.
Customer in Bristol City Posted on 28/05/2020 , work completed 21/05/2020
The trader replied (on 05/06/2020)
Good afternoon, Many thanks for leaving a review on this forum we very much appreciate customer feedback. My sincere apologies that you have left us unhappy, we pride ourselves on our customer service and have a dedicated customer care team who are on hand to help with any issues. I would very much appreciate you making contact - 0333 247 9999 or info@inocentres.co.uk I look forward to hearing from you Kind regards Louise
M.O.T
Customer Service
Quality
Value
Poor service & poor customer service at the garage, very expensive, and have done something to my rear lights on re-test as not functioning correctly but are passing the blame.
Customer in City of Bristol Posted on 21/01/2020 , work completed 10/01/2020
The trader replied (on 05/06/2020)
Good afternoon, Thank you for leaving a review and my apologies that you left us unhappy. I hope that you made contact with our customer care team and that they helped you with any issue. Kind regards Louise
Unable to carry out repairs
Customer Service
Quality
Value
Booked and paid online for interim service and MOT, prior to my visit. MOT failure on oil leak, exhaust blowing, somewhere in the middle! and suspension bushes. Then told, we can't repair it. For a company that advertises that they repair small commercial vehicles, I was shocked. If I knew beforehand that this was the case, I would have gone to a proper garage. Having failed the MOT we agreed that the interim service would not be carried out. Then went to collect keys . Was then asked for £39 for the MOT. I explained that I had already paid to be told pay another £39 and claim all my previous payments from head office, as we can't give refunds. Still waiting for refund. Not resolved.
Customer in North Somerset Posted on 03/01/2020 , work completed 02/01/2020
The trader replied (on 05/06/2020)
Good afternoon, Thank you for leaving a review and my apologies that you left us not happy with the service that you received. I am sure that you are aware that we have a dedicated customer care team who are always happy to help. Kind regards Louise
The staff were very friendly and quick to respond to my request.
Customer Service
Quality
Value
I have a Nissan Juke which had a sudden failure in my air-con. The past couple of weeks with the temperature being so high, if I turned on the air-con. it was like sitting in a fan-oven. I contacted my local Nissan dealer, and I found them very unhelpful, so having had many services done in the past by IN'n'OUT I decided to ask if they could help, they said, "leave it with us and we will call you back in about an hour." When I asked the price, they said due to the model being fairly new, it could be about £110. When I came back to pick the car up, the manager said: "I have two bits of good news for you, first, the car is freezing cold inside, and the second bit of good news, the bill is only £59". Before I used your garage for services and MOT, most garages I had been to would not have been so honest, and it has been for that reason, I keep coming back. Thank you and your staff for being so helpful and friendly.
Pete, South Gloucestershire Posted on 10/08/2019 , work completed 09/08/2019
Great work and service
Customer Service
Quality
Value
Great service and friendly helpful staff. Good work reasonably priced by good tradesmen, were able to fit me in at short notice and have helped me out in the past when I needed some work done in a hurry and I have already booked in my next job to be done.
Customer in City of Bristol Posted on 10/08/2019 , work completed 09/08/2019
Outstanding customer service.
Customer Service
Quality
Value
Centre manager was extremely helpful and friendly. Highly recommend this garage, very good customer service.
Customer in South Gloucestershire Posted on 30/05/2019 , work completed 29/05/2019
The trader replied (on 06/06/2019)
Hi, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Ian.
MOT Test
Customer Service
Quality
Value
Had my car MOT test done, it only failed on one minor thing which they managed to do there and then so left with a new MOT without the need to take my car back in, very pleased.
Customer in South Gloucestershire Posted on 29/04/2019 , work completed 27/04/2019
The trader replied (on 06/06/2019)
Hi, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Ian.
Great work and fast
Customer Service
Quality
Value
We have used In'n'Out many times and have always found them to be speedy in getting things fixed and sorted, even if they do not have the part in stock they generally can get it delivered within the hour and on your car shortly after that, and with the convenient location near the Mall/Cribbs Causeway, there is plenty to keep you occupied while waiting. They are very trustworthy, only doing what needs to be done and letting you know there is more life in a part (like a tyre/brake etc) instead of getting you to spend more like some garages. The staff are always friendly and helpful, highly recommend!
Customer in South Gloucestershire Posted on 01/04/2019 , work completed 23/03/2019
The trader replied (on 10/04/2019)
Hi, thank you for taking the time to leave a review for us at IN’n’OUT Autocentres. We're happy we could meet your expectations! Thanks, Matt.
Service
Customer Service
Quality
Value
Fantastic customer service and quick service. Everything done while you wait in a very comfortable waiting room with refreshment and free WiFi.
Customer in City of Bristol Posted on 08/03/2019 , work completed 02/03/2019
The trader replied (on 10/04/2019)
Hi, thank you for your positive review. Our autocentres strive to deliver an excellent customer experience. We look forward to welcoming you when you need us next! Regards, Louise.
Service
Customer Service
Quality
Value
Had full service done and as I arrived early they started straight away so was home really early. Full report of everything that was checked and advised of things to keep an eye on. Friendly staff and nice waiting room with free coffee. Ideal as saves me arranging to be dropped off and picked up as only had to wait an hour
Customer in South Gloucestershire Posted on 05/03/2019 , work completed 04/03/2019
The trader replied (on 07/03/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
M.o.t
Customer Service
Quality
Value
Great service from the in & out team on my van ... my 2nd visit to this garage & the team are very trustworthy & explain the work they done very well ... overall very happy I take my vehicle here
Customer in South Gloucestershire Posted on 29/01/2019 , work completed 15/12/2018
The trader replied (on 12/02/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
Always great
Customer Service
Quality
Value
Always go to in n out. They are friendly and explain things to me so I don’t need to worry about being ripped off! Great value car service when combined with mot. Comfortable waiting area with free WiFi and coffee. They send reminder mot emails which is fab. Thanks guys :)
Customer in City of Bristol Posted on 19/01/2019 , work completed 19/01/2018
The trader replied (on 12/02/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
Mini service
Customer Service
Quality
Value
Very good friendly staff did an excellent job in the allotted time at a very competitive price, will use again.
Customer in South Gloucestershire Posted on 20/12/2018 , work completed 15/12/2018
The trader replied (on 04/01/2019)
Hi, thank you for taking the time to leave a review for us at IN’n’OUT Autocentres. We're happy we could meet your expectations! Thanks, Matt.
Service
Customer Service
Quality
Value
Booking process very straightforward and allowed a clear selection of what you wanted and what it was going to cost. Service completed in a timely fashion and everything as agreed apart from ....... Upon collection I was advised that all I had to do was to pay £29.95 locally which I did not knowing the process of pre-paying on-line. It wasn't until I had chance to reflect and review the printed invoice that I realised I had been charged for a synthetic oil supplement - something that wasn't requested and expressly unchecked in the original order selection menu. Really disappointing that such a cheap trick was used to increase revenue .... thought these guys were better than that.
Customer in City of Bristol Posted on 10/12/2018 , work completed 07/12/2018
In'N'Out Cribbs Causeway, Bristol - Highly Recommended. No cowboys here!
Customer Service
Quality
Value
I have had quite a history with disreputable garages over the years across Wales and the south West of England, however In'n'Out Cribbs Causeway have been one of the most reliable and honest services I could possibly hope for. They will appropriately advise you on what's best for your car, rather than try to see how they can get more money out of you. Both myself and my partner will now only ever use In'n'Out for our car's MOT, and we have used them quite a few times now. The staff there are friendly, efficient, clearly know they're stuff and go above and beyond to help you out if they can. No dodgy dealings- like I've had with another local garage. Be warned of the other garages in the area, seriously!! Thank you so much In'n'Out Cribbs Causeway. The only issue I've ever had has not been with the garage itself but the call centre and website for the In'n'Out company, who are sometimes slow to respond or won't always get back to answer your questions if you leave comments when you book online. That is the only reason I dropped a star for customer service. 5 star for the garage customer service though, who are always happy to help - I will just ring them directly next time.
CrystalDorris Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 05/12/2018)
Hey Crystal, thank you for taking your time to share your positive experience with us. We are delighted to hear you had a 4 star visit after your recent visit to IN'n'OUT Autocentres, we will pass this feedback onto the centre team & support office team. We are always grateful for recommendations to friends and family too! Thanks, David.
Quick and efficient service
Customer Service
Quality
Value
Professional and quick service for a good price. Good lounge to have a coffee and sit back and see your car getting serviced.
agnelo correa Posted on 08/11/2018 , work completed 08/11/2018
The trader replied (on 05/12/2018)
Hey Agnelo, thank you for taking your time to share your positive experience with us. We are delighted to hear you had a 5 star visit after your recent visit to IN'n'OUT Autocentres, we will pass this feedback onto the centre team & support office team. We are always grateful for recommendations to friends and family too! Thanks, David.
Second MoT with them
Customer Service
Quality
Value
Very easy process and car was ready after an hour. The chap explained bits that needed doing in an easy to understand way and was very helpful. Will be back next year.
stephtest1 Posted on 26/08/2018 , work completed 26/08/2018
The trader replied (on 11/09/2018)
Hi Steph, thank you for taking your time to share your positive experience with us. We are delighted to hear you enjoyed your recent visit to IN'n'OUT Autocentres and we will pass this onto the centre team & head office team. We are always grateful for recommendations to friends and family too! The IN’n’OUT Team.
Helpful and honest
Customer Service
Quality
Value
I run a 5-Series BMW and my wife has a 1-Series. We trust this business to service our cars, to carry out MOT's and to have a look at them if there is an issue we want examined. Last Saturday the 1-Series did not make it through the MOT. The reason was clearly explained, the solution suggested made sense and was designed to keep the cost down and the personal service was exemplary - as always. Oh, by the way, the retest will be 'free' due to the service and MOT package we selected. All the staff are helpful and, whilst usually very busy, are always prepared to take that little bit longer when explaining any issues around the vehicle. Simple: we trust Matt and his team.....
Truck 01 Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 12/10/2017)
Hi Truck 01, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Super easy
Customer Service
Quality
Value
I initially requested a callback online to book in which didn't happen so I just decided to call them. They were friendly, helpful and booked me in quickly. MOT time is always a stressful time of year for me, but it all went really well. I felt welcomed, they explained what they were doing and how long it would take whilst I watched it happen with a free coffee. Nicest thing, was I didn't feel like I was being spoken down to or mugged off for being a girl which I've found is a rarity in a garage to be honest. It was pouring down outside and they took the time to bring my car in for me so I didn't have to get soaked. Will use again. Cheers!
stephtest1 Posted on 30/09/2017 , work completed 30/09/2017
The trader replied (on 03/10/2017)
Hi Steph, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Excellent company
Customer Service
Quality
Value
I booked car in for 8.30 as I had problems with it. Very helpful staff. All fixed by 10.30 and very reasonably priced. We go there for all our cars and have never had a bad experience with these guys at cribbs causeway. Great
Jaybee Posted on 07/06/2017 , work completed 07/06/2017
The trader replied (on 12/06/2017)
Hi Jaybee, Thanks for your positive feedback following your recent visit to IN'n'OUT Bristol. We pride ourselves in in our high levels of service and customer satisfaction. We look forward to welcoming you again when you need us next! :)
Quick and good value
Customer Service
Quality
Value
As above
LauraSLauraS Posted on 20/05/2017 , work completed 20/05/2017
The trader replied (on 24/07/2017)
Hi Laura, thanks for your positive feedback following your recent visit to IN'n'OUT Centres. We pride ourselves on our high levels of service and customer satisfaction. We look forward to welcoming you again when you need us next!
Good service, really helpful
Customer Service
Quality
Value
Had my car serviced and m o t 'd , all carried out professionally , and swapping my front wheels to the back to spread the tyre wear, was no problem, also quick communication with information was useful. recommend IN'n'OUT for a good service
martnewberry Posted on 07/05/2017 , work completed 07/05/2017
The trader replied (on 10/05/2017)
Hi Martnnewberry, Thanks for your feedback following your recent visit to IN'n'OUT Centres. We take pride in our high levels of service and customer satisfaction and we are happy to hear you experienced 'car servicing the way it should be'! We look forward to welcoming you again soon! :)
A great experience
Customer Service
Quality
Value
I was a little apprehensive taking my car in for its first MOT (with me) to In N Out, but I was reassured by the guys and their friendly welcome to me. The waiting lounge was cosy and clean, it was interesting being able to watch the guys work through the window! Really pleased with the quality of service I received, they were so friendly and patiently explained to me the advisory actions for my car afterwards. I'll definitely be using them again in the future.
purpleness6 Posted on 24/04/2017 , work completed 24/04/2017
The trader replied (on 25/04/2017)
Hi Purpleness6 Thanks for your feedback following your recent visit to IN'n'OUT Centres. We take pride in our high levels of service and customer satisfaction and we are happy to hear you experienced 'car servicing the way it should be'! We look forward to welcoming you again soon! :)
Speedy service
Customer Service
Quality
Value
Each time I come here they are polite, professional and provide speedy service. Can't fault them at all.
Georgia Posted on 04/04/2017 , work completed 04/04/2017
The trader replied (on 05/04/2017)
Hi Georgia Thanks your feedback following your recent visit to IN'n'OUT Centres. We take pride in our high levels of service and customer satisfaction and we are happy to hear you experienced 'car servicing the way it should be'! We look forward to welcoming you again soon! :)
Excellent service
Customer Service
Quality
Value
I've used In n Out at Cribbs Causeway quite a few times now over several years. They have always been professional, efficient, helpful, informative - and, I believe, trustworthy. I have recommended them to others and will continue to do so.
NoneNone Posted on 11/08/2016 , work completed 11/08/2016
Xpress service at Bristol
Customer Service
Quality
Value
I did service on 23/07, not at all happy with it. I did say the steering was hard and i dont think fixed or fluid is changed. Also, gas / accelerator still doesn't function as reported. I could hardly see any difference / improvement in terms of drive after serviced and paying 120 for few mins. To add, i did email the customer service advisor at Bristol on following day but never responded my email. I always use Halfords and think i have taken a wrong choice and never recommend In n Out.
Venkat Posted on 27/07/2016 , work completed 27/07/2016
The trader replied (on 28/07/2016)
Hi Venkat, Thank you for your recent feedback from your visit to our Bristol centre. IN’n’OUT take pride in our high levels of service and customer satisfaction and are sorry to hear you were not 100% satisfied with your visit. We can assure you this is not normally the case. Please could you email us your registration number and any further details so we can investigate this for you to dan.pawson@in-n-out.co.uk Thanks.
Brilliant both times.
Customer Service
Quality
Value
On both occasions, I have taken my car to see them at In & Out Patchway. The staff have been very thorough. Taken time to explain why, and what they have done. They always make me feel important and nothing is to much trouble, thankyou.
Anne, Avon Posted on 12/11/2015 , work completed 12/11/2015
Which? Local Review
Customer Service
Quality
Value
Provides a full service for £79, also MOT, valet, wash and air conditioning servicing. Purpose built, dedicated facility staffed with apprentice served mechanics and technicians. Excellent knowledge, helpful and friendly staff, very good value for money. Use this for all my standard road cars.
Katy Thompson Posted on 26/06/2009 , work completed 26/06/2009