IN'n'OUT Autocentres Liverpool

I was overcharged by this company almost 3 months ago and have not had any responses to my complaints to the local office or head office! Appalling service - definitely do not use!!

Did what was needed, very polite efficient and competitively priced service, didn't try to sell me anything I didn't need or want.

Truly professional service yet again from In & Out Speke. Excellent customer service from Hannah - very informative and helpful - an asset to your company. Thanks again.

Had to book in somewhere for mot as expired on the day and found booking quick and easy and had late slots available. Said it could take up to an hour to complete so went for a walk. Returned after 40 minutes and was all done and ready to go.

I have used in and out on couple occasion for MOT/service and found it to be 5 star service. Today I went in and asked about spark plug replacement which they said they could that day if I was happy to come back in a few hours. Very reasonable price and quick service. The staff are very open and honest and not one of them dodgy garages who do work for no reason. I will continue using them due to the staff and service that they provide.

We have used IN'n'OUT for a few years now and wouldn't go anywhere else for our services & MOT's. The staff are friendly and efficient. I recently had a full service and MOT and I needed some unexpected work for the car to get through MOT. I feel I was given good advice, parts were ordered and the work was carried out quickly, the cost of all the work in my opinion was very reasonable. Gary couldn't have been more accommodating. I would and have already recommended IN'n'OUT to others.

The Speke branch have great customer service from the people on the desk to the people who work on the cars, they make a great team and look after their customers. Used this branch for a few years and have always received consistently good work on my car and helpful staff. Highly recommend this garage.

Had a problem with stop start so had car diagnosed elsewhere who said "I need a new battery". Took car to In'N'Out who fitted new battery, (which is what I requested fair enough) however this did not clear the fault. The operative told me to run car for a couple of days without heater, radio etc and it would be ok? On researching on forums the ECU must be reset after fitting the new battery otherwise overcharging may occur, this they did not do so I spoke on the phone and took car back next day. They cleared the fault, however I got less than half a mile down the road and the fault came back, so I did a U-turn back to the garage who then informed me when clearing the fault a code stating a clutch switch was faulty and needed changing. They never mentioned this before. The operative also said "he was not sure how long it would take as they had not done one before" this did not fill me with confidence. I took the car to the local dealership and they spent 2 hours diagnosing and told me that the DTC is damaged and needs replacement. Apparently this can occur when the battery has been changed incorrectly as the ECU can stay live for up to 20 minutes after the ignition has been turned off. The correct procedure is to turn off the ignition and close the drivers door then wait for at least 20 minutes before changing the battery. In'N'Out did not follow this method although I cant prove they have caused the damage. I will not use them again.

Had a full service done on my twenty year old motor home .now drives like new. Thanks lads. They even moved my booking time because I had flat battery and needed to jump start. Work carried out was brill and the price they quoted was the price I paid. Booked in to have a few little jobs done. Thanks again Gary and lads. Ian Davies

Took car in for a service done same day can't fault them we are very pleased with car no problems will definitely use again Gary was very good totally satisfied will use again thankyou lads

Highly satisfied with customer service quick and easy slightly unsatisfied with having to pay for synthetic oil but I think all garages do this and service books were not put away also temperature indicator was put on farenheigt for some reason took me a while to rectify this

The reviews about this garage looked good so took a chance.The price was £188 full service/mot.very impress with the level of service,Gary the boss told me what they done and explained that would need front brake pads but its a advisery. Gary an his team where very professional the job took two hour and was ready to pick up. i will be using the services again thanks guys.

Have been using this garage for a couple of years. Always found the staff friendly and pleasant, the premises clean and most importantly their prices much cheaper than anywhere else. After MOT & service Ben advised 2 new front tyres when I returned, with no locking wheel nut (Kwickfit?), Gary organised the change of tyres and ordered a set of locks for me. They go out of their way to be helpful and explain things, without being "patronising" to a mature female. Will continue to use them. Thanks guys

My vehicle had recently been in for a service with a make-approved garage, during which it was brought to my attention that the drive shaft needed some attention. I booked it into In ‘n’ Out Autocentre in Liverpool and the work was carried out quickly and for 1/3 of the price I had been quoted by the other garage! The staff at this centre are always extremely friendly and nothing is too much trouble. Would definitely recommend.

I didn’t have a booking but needed an urgent MOT - I was fitted in the same morning which was fantastic. Gary and Ben are just so helpful and obliging and have helped me out on more than one occasion. I wouldn’t go anywhere else now! Thank you!

Previously been for a full service, and this time was MOT and gas change on my air conditioning. Found both visits to be efficiently organised by head office when booking online, with useful text reminders leading up to the appointment. I have found the company very approachable. Gary was really honest and explained things well and I would be happy to go back again.

My second visit to In 'n' Out and it won't be my last. Great, friendly service and good honest advice at a good price.

Have been using this garage for over 12 months, the service and value for money are very good and the service from the staff is excellent.

I recently had my car MOT/service at IN n OUT and I was stunned by the efficiency of work and attention to detail. Above all, the staff (Gary and Ben) were friendly, knowledgeable and were extremely honest with their advice. Without a doubt, as a female driver, I would definitely recommend this garage and will never worry about finding an honest garage again. Brilliant service!

Have now made four visits to In N Out and can say their service is consistently excellent. After five years of being bound into a dealer servicing programme it is such a relief to go to people who care, and will do whatever they can to help you. I cannot rate these guys highly enough; their premises are spotlessly clean and comfortable and all cars are on view as they are worked on. The care and attention they have shown me and my car is outstanding. Many, many thanks to Gary and Ben.