IN'n'OUT Autocentres Wigan

I had an issue with my car’s engine tray, it got knocked loose and was starting to hang down. I called In 'n' Out in Wigan in the morning, and they told me to swing by in the early afternoon for a look. When I arrived, I was ready for a long wait but as soon as I parked, the manager was waiting, took my keys, and got the car on the ramp. The whole thing took maybe ten minutes. I was half-expecting them to suggest a new tray, but instead, they just reattached the old one. And since it was a quick job, they did it for free! I was blown away. I’ve used them before, but this experience really sealed the deal for me. I’ll definitely be coming back in the future. I don’t usually write reviews, but today’s experience was so positive I had to share.

Excellent service and was done really quickly and efficiently Staff are friendly and helpful. Will definitely be recommending.

I am an RAC member and get a free MOT voucher if you book into one of their recommended garages. This is the closest one to me. I booked an appointment through the RACs website and got a confirmation email but was not sent a time. I rang and spoke to the garage who said it hadn’t been confirmed by In and Out so I had to rebook it again. I did this, having to take a second day off work to accommodate their error only to be told they are refusing to do the MOT due to a small amount of dog hair and paw prints on the back seat and a pram in the boot. I work with dogs and this shouldn't stop them from doing anything to the seatbelts. They were unhelpful and rude. As I left, the gentleman responsible was in the car park and was rudely muttering words directed at me under his breath. They wasted my time. They advertise that they will do an MOT under RAC but clearly that’s not true. Avoid them.

Stay well away, took my sons car that had bought for £2.8k in January, had a two clear MOT's last year 2nd one in December 2023. Had issue with brake fluid leaking and AA's recommended garage, they itemised the following things that needed doing; Urgent Notes GOOD AFTERNOON, WE CURRENTLY HAVE YOUR VEHICLE WITH US TODAY FOR VHC AND DIAGNOSTIC CHECK.THE FOLLOWING ITEMS REQUIRES ATTENTION. - FRONT TO REAR BRAKE PIPES. (MISTING/ STARTING TO LEAK) £220 - BOTH REAR WHEEL CYLINDERS AND SHOE FITTING KITS. £280.78 - FULL EXHAUST IS HEAVILY CORRODED (HIGH RISK OF FORMING HOLES) £406.71 - BRAKE FLUID REQUIRED. £45 - BOTH FRONT LOWER ARMS BUSHES HEAVILY WORN, CAUSING EXCESSIVE PLAY OR MOVEMENT. £539.98 - WHEEL ALIGNMENT. £50 - BOTH REAR TYRES WORN CLOSE TO LEGAL LIMIT/ HEAVILY CRACKING AND PERISHED. 14 YEARS OLD. £59.70 EACH TYRE - BOTH REAR SPRINGS HEAVILY CORRODED. £381 - REAR AXLE CORRODED. *** DIAGNOSTIC CHECK, FAULT CODE FOR VARIABLE TIMING SOLENOID. WE CAN NOT GET PART FOR PRICE. *** Total £2,042.87 Asked about their labour rates and was told at first I don't know, then I said can you find out, the guy returned saying their labour rate is £111 + VAT per hour, which means they want £133.20 per hour labour! Took to another garage and was told none of the other bits needed doing urgently and wouldn't fail an MOT for, yet told by In'And'Out things could snap at any minute!

I rang in and out Wigan branch after being recommended them through the warranty on my car. The engine light had come on my car and the engine was over heating. I rang them around 9am in the morning and they told me to bring the car in at 11.30am that same day. All the staff were very professional and explained exactly what they would be doing to my car. I left my car with them and got a phone call the very next day at around 10am to say the work had been completed. All the work was completed exactly how they explained. Very impressed with the service at the Wigan branch and will definitely be using them again.

They offer great service. Saeed the manager at the centre is very helpful and thorough in his explanation of my vehicle, likewise all other staff are very friendly too. All great service from beginning. Can check the staff working through the window so I know how my vehicle is behind dealt with. Professional service indeed.

Welcomed by Ste on reception very efficient knew who I was as I walked through the door. Told it would take 2 hours or so it was ready just on 2 hours. Service check list as comprehensive as main dealer all carried out with just a minor advisory about front discs slightly lipped. Service indicator reset, service book stamped, invoice and service check list all provided. MoT passed without any advisories. Top quality service, professional outfit and an unbelievable price that saved me just over £200 v's Renault dealership for same job!! Used www.whocanfixmycar.com to find best location and price will definitely use again.

Had 4 new tyres fitted. Excellent,friendly, efficient service. Fully explained a problem with one of the tyre pressure transmitters AND adjusted my handbrake inclusive of job. 100% recommend.

I have been to them twice in a week or so for puncture repairs. Very efficient service done in 30 mins and charges where good.Highly recommend.The manager is certainly hands on. He knows his stuff.

The most professional experience I have had at a garage! I booked an MOT here at the recommendation of a relative and it was definitely a 10/10 experience. The gentleman who looked after me - Syd - was a very professional and experienced individual. He explained the whole process and focused on my needs. Even though i could tell he was very busy he still managed to work efficiently without sidelining any customers, myself included. He even took time out to show me how to use the complimentary coffee machine (which by the way was fantastic). He also advised me regarding my service and when the best time to do it is and what to look out for. Overall this place is a very professional environment. You can directly see what is going on with your vehicle and there is a setting of honesty and integrity. I would highly recommend this place for all your vehicle needs as their prices are very reasonable.

Staff go out of their way to make sure everything is right, would highly recommend this place to anyone.

A great price for a full service even with the added fully synthetic oil charge. You also get a complementary video of some of the service being carried out text to your phone which I thought was a good idea. The bloke on the desk is sound as well, overall very pleased.

Took car in for a full service. The bloke on the desk was friendly and professional. My main quibble is one that I was already expecting from reading countless other reviews online. When given the quote for the service at the time of booking, the estimate given is obviously determined by the make/model of the car. It strikes me as a little bit of a con that they announce a twenty quid synthetic oil surcharge as soon as you walk through the door. If they know enough about the make/model of your car to provide an estimate, then they are surely fully aware of the kind of oil it takes. That said, it was still a good price even with the surcharge. I definitely wouldn’t advise people against going there, but seeing as many modern cars use synthetic oil, I would advise people to add twenty quid onto the estimate they receive.

Had my MOT done here. Easy to book online and choose a date and time. They were ready to start when I got there. Excellent customer service. Very helpful and friendly. Carried out MOT promptly. Had me back on the road in no time. Highly recommend them.

I booked on line for an MOT service on the Sunday evening and was able to take my car in at a convenient time on the Monday. Very helpful staff who put me at ease as I get quite worked up when dealing with these sort of things the car passed and the advisor explained the points raised for next time. Would definitely recommend for anyone looking to have work done.

Living in the modern world and keeping a car on the road can be tough. Especially with tax, mot and insurance to consider, my car required new tyres and rear brakes, a cost which I hadn't budgeted for after the Christmas period, after getting numerous quotes from independent and franchised garages across Wigan, I came across IN'n'OUT not only was there quote the cheapest recieved after speaking with the Syd and Irfan I was made aware of Payment Assist this allowed me to pay for the work in installments over a 4 month period, especially useful when money is a little tight. The waiting room is kept clean with free coffee and WIFi available, there is also a viewing window allowing you to check on the progress of the work being completed. I am very happy with the completed work and would like to thank the team for a job well done, 5 star service.

It was the first time I used this trader. I'd looked online and seen the positive reviews so decided to book my car in for a service and MOT. When I arrived I was greeted in a very friendly and professional manner. All aspects of what I could expect from their service was explained and any questions I had answered in an easy to understand way. I appreciated the video that was sent to me to help me see the work that needed doing. First rate service.

This is the third time I have used in n out,just had the air-con.re-gassed. Once again, excellent and polite service given by all. IN'n'OUT within an hour, thanks again.

I recently attended the Wigan branch for an interim service (a simple oil and filter change). Pros: Convenient times Easy to book Reasonable headline prices Good location Friendly Staff Good waiting area Free coffee Cons: When you arrive (that is after you’ve booked and paid online for the items you’ve selected from the comfort of home) you’ll be asked and encouraged to purchase extras such as ‘fully synthetic oil’ ‘engine flush’, ‘fuel treatment’, etc. In my opinion these are costly ‘add-ons’ and it’s questionable if they’re required at all and this makes the reasonable headline price a very expensive price. Whilst doing the interim service my car was inspected in the guise of a ‘Vehicle health check’ which in my opinion is a method of this company looking for extra work. I was told that my rear brake discs were rusty and require replacing at a cost in excess of £200 (BTW the car is less than 3 years old and has covered less than 25k miles). I politely declined. I think most cars will have rusty brake discs (particularly on the rear) following wet conditions. However, some people may be concerned that their car is not safe and agree to the work. I preferred to get a second opinion from a reputable garage who agreed with my gut feeling. This reminds me of similar stories from years ago of similar companies that have long since disappeared. So unsurprisingly in conclusion I’ll not be visiting this company again.

MOT exactly as described - in and out, great value, really friendly staff both on phone and in garage, I will definitely be using again

I have a service plan with In n Out and I am very happy with the service they provide. This appointment was yo have the air con gas refilled. Quick appointment availability online and work carried out swiftly. Syd on the desk is always pleasant and helpful. Work done as requested. Would recommend.

I went to In and Out for my interim service and mot. I was a little dubious as I had not been before and the company was relatively new to me. Their online reviews were good and the price competitive. I booked the first appointment of the day. I was told what time it would be ready for collection. What I really liked was that I was kept informed at all times what was happening. They sent a video of the car on the ramp explaining what they had done and were doing. I had a phone call within the hour to say it had passed its mot but they’d checked the break pads during service and advise replacing them. They said this would take a further 1.5 hours. Again I was rang when the car was ready for collection. The staff were friendly and welcoming. I would definitely use again.

I booked in for a full service and MOT. The staff were fantastic and the video was super helpful. Excellent value for money, especially as I now have next years MOT and service paid for at a minimal extra cost!

I used this company for the first time yesterday for an MOT. And it wont be the last time. The lads at the Wigan branch were very helpful and polite. Brilliant, fantastic honest service. I went for a coffee and a walk around Robin Park I returned in less than 1 hour and the car was parked up where I had left it, ready to drive off! A special mention to Syd who was on customer reception at the time. Great guy very helpful and polite and he knows his job! Thank you Syd and all your team.

First time using In n Out, Wigan - booked in for MOT and service. MOT had advisories and Syd said they could do the work straight away when i asked, which was great. Staff were all very pleasant and very pleased with the work.

Was very pleased with mot, just 2 tyres needed not there and then but advisory . Have booked another vehicle with them for this Saturday . Aurfan on reception was pleasant and gave good advice .

Full Service and MOT combination Gold Package which gives me a further MOT, Interim Service, Synthetic Oil Change, Air Con Re-Gas to use in the next 2 years at my discretion. The MOT and Service was followed by a video overview sent to my mobile. Fantastic friendly service, nice waiting room environment with free coffee and wifi, workshop viewing window. This is the future!

The whole place is spotlessly clean and you can see what is happening to your vehicle through a large window, the guys are extremely helpful and don't try to force products on you that some other garages do. Unfortunately my car failed its MOT and they sent me a video of what it had failed on (never had that before), they never pushed to rectify the failure until I asked them to do it, so a fair price was given and I accepted it. This isn't my first time using these guys and will definitely not be my last. The Wigan garage is a credit to IN'n'OUT and I hope more locals will use them after reading this review.

Used "in n out" Wigan for the first time today (25/4/19) for a full service and was very pleased with results. -easy to book -best rate available -easy to find -clean and tidy premises -welcoming and helpful staff -professional approach Will use again

Wouldn’t hesitate to recommend these guys for any work on your car. This is my second year using In’n’Out Wigan for my MOT, service and emergency repairs. Always accommodating, doing their best to fit you in at short notice and quick to order parts needed. Yesterday my car needed a switch fitted to get through MOT - all done and dusted super quick, no hassle. Clear pricing, no unexpected extras, good quality work and friendly courteous service from professional staff.

Great Service booked online for 2 hours later, no fuss, very efficient, good price, pleased customer, great job. Recommend to all.

Took car to in and out wigan for MOT. Service was good job done quickly without any hassle, phoned me when it was complete. Would have no hesitation in using again.

First class in every department. Both jobs done efficiently and with the knowledge that all was being done to the manufacturers recommended schedule. Bright airy waiting room ,with knowledgeable staff, highly recommend this centre.

Myself and my members of staff from DW gym cannot recommend everyone at IN'N'OUT Wigan enough! jobs are done quickly and efficiently which is a must when you rely on your car so much. staff are incredibly helpful in all aspects and repairs and maintenance are done to the highest of standards, another bonus is the cost, its so cheap! thanks for all your help.

Love the transparency of In n Out. You can watch them work on your car and everything is in the open, nothing hidden. Took my wife's car for new brake pads and discs and 2 new tyres. 3 weeks later when I took the car to the dealer for a service, they pointed out that one of the new tyres was damaged. I took it back to In n Out the next day and without quibble, they replaced this tyre immediately as they run a lifetime tyre guarantee. Great service! I will continue to bring my vehicles here. Thanks Syd!

This is the second time I've been to in and out for a service and I cant fault it, dropped the car off went and done abit of shopping by which time i got a call saying it was ready to collect.

I can't really say much more than brilliant customer service, Quick & all round a great experience.

I called to book a car mot around 10:00am and got an appointment for 12:00 noon the same day, the service I received was excellent, timely and very professional, I would definitely recommend this auto centre

Absolutely flawless service. With a short notice (3 days) found a large slot (6 hours work) in ideal time for me. Did full servicing, replaced timing belt, sparks, suspension arm. Suspension arm was not booked, but discovered by a mechanic while doing the servicing. T he y sent me a video of how it looks, compared to tee other one which was intact. Managed to order a part and replace it on the same occasion, so no return visit required. Excellent job, highly professional. Advised on some other minor bits that I've got to sort out. Thanks to everyone at garage, 5 star work

Returned to In 'n Out Wigan to have the spark plugs changed on my Mini - Speedy, friendly and Professional service as always from Sid and The Team!

Used In'n'Out for the past few years. The online booking system is easy, quick and simple to use enabling you to choose a date and that's convenient for you. The location is great as you can just have a walk round the retail park next door while your MOT is being carried out. The reception/waiting area is looking a bit tired and needs a bit of TLC but can't fault the service received.

Phoned on Friday & booked in for the day after. Friendly staff, great service provided. Would definitely recommend & will be back for future MOT's / Services.

All work was carried out to high standard and no hidden charges the price quoted was what I payed for the service, back next week for my mot

Excellent service throughout the whole of the visit. Will use again. Fast, more competent service than Halfords plus a lot cheaper like for like on jobs to be done. Team in Wigan branch are second to none. Well done guys keep it up

I visited the Wigan centre twice to ensure they had the required oils, filters and diagnostic equipment to carry out a service on my Maserati Ghibli. I was told the oil and filters would be okay , especially as all manufacturers filters come from the same factory, and if Wigan didn't have the correct diagnostic equipment, they would source it from one of the other 15 depots within the group. I returned to pick my car up , only to be told they couldn't source the air filter, and they would have to get it from the Maserati dealer plus they were unable to clear the 'service due 'warning messages on the screen but not to worry as all I have to do is find a Maserati engineer with the correct equipment and he would charge me £20 - £30. I advised that it was their responsibility to find a solution I visited the garage twice over the next 7 days only to be told they still hadn't picked the air filter up . I returned and the filter was fitted but no joy on the diagnostic issue. I visited 3 garages who tried unsuccessfully to reset the computer . I then had no alternative but to take the car to the Maserati main dealer who advised it wasn't possible for In and Out to satisfy the cars computer and that they had accepted the car under false pretences. During my many visits to the Centre , I heard numerous negative comments about the quality of service , and these have been repeated talking to family and friends since . I would personally strongly advise using this company.

I booked my Mot/service online which was quite straightforward, the staff were very friendly and helpful and explain the procedure. My time was booked for 3:30-5 they were exactly on time. I will be recommending this garage to my friends and will definitely be going back.

We took our work vehicle in to have an MOT and it needed some work done. The staff were great with getting parts and storing the vehicle for us over the festive period and had it ready for collection quickly in between Christmas & New Year so that we had our vehicle ready for going back to work in the New Year. They were also on time with everything they did and with in budget. They never did any work until prices had been agreed.

Quick and easy to book in for the next day. Car was ready within an hour and all done with a smile. Can’t ask for much more.

First time used this service, very professional and explained what it would entail. Kept informed and sent a video of the work which needed to be carried out. Very quick and efficient, would use the service again

Have been using In'n'Out for a few years now in various towns and always been impressed with the company. This time I came in for interim service and rear brake set replacement. Even with complications staff were patient and professional with quick turn around for getting different parts. Sound advice given concerning the front brakes resulting in a much needed replacement at the same time. Excellent service all round using quality parts for peace of mind. Not the cheapest garage but, honestly, they are worth paying a little extra for the quality of the work and the guarantee they supply of the work and parts. Would definitely recommend and will be bringing vehicles back here in the future.

Service and MOT done yesterday, asked them to also check problem with windscreen washers. Advisory for tracking, which they sorted, and best thing is they called when they said they would, instead of me waiting till closing time and having to rush. With service like this will definitely be using again. 10/10

I took my wife's car for her MOT to the wigan branch, it failed on its brakes even though they were new, fitted by another company, basically they needed bleeding but the bleeding nuts had been rounded off. They went out of their way to do whatever was needed to fix the problem which they did at a very good price. I cannot emphasize enough how professional the team are and the work they did was exceptional. We will be taking all our cars there from now on because for value for money and customer care no other company i have used for the cars comes close.

Booked early Mot at Wigan branch , staff are very courteous and helpful . They started on time while I waited in a clean seating area with free coffee etc if you fancy . The large viewing window is great to watch what is going on in the garage area . Couldn't be better in my experience over the years . Mr R Byrne

Fantastic garage can't recommend highly enough. Put garages such as Halford, Kwik fit ATS etc to shame. Ian Hannah who did the MOT was open honest and helpful unlike the other garages who are just using the MOT as a cash cow, can't recommend highly enough fantastic service all round use these guys you won't be disappointed

Very thorough but fair MOT completed, It is hard to trust mechanics you don't know for the first time, but everything was spot on that they identified. The guy at reception was really friendly and took time to explain everything in a way that made sense. Very accommodating and fast in terms of completion of work. Comfortable wait area with free drinks and wifi. I needed quite a bit done on the car but costings were in line with others. Cost of MOT much cheaper than others. Would definitely use them again thanks

Very efficient, professional and reliable, in good time as well. Very pleased! Scott

I took my car for an MOT and the service was fantastic. It was done in the time that they advised so no extra waiting around. The waiting room is nice!

Took my car for it a first service , friendly staff and very quick service , Would highly recommend

This is the third time I've used IN 'n' OUT Wigan. The service I receive everyone is fantastic. I'm always totally satisfied with the work and I will be using them again.

I had a very positive experience at In n Out. Very friendly staff who carried out an MOT very quickly at short notice. Comfortable waiting area with drinks facilities. Would highly recommend.

Thank you for carrying out my service and MOT. I found your staff to be friendly, professional and the work was completed very quickly. I'm very pleased and will certainly recommend.

Booked online. Easy and convenient. Friendly staff and efficient service at a good price. Would recommend.

First of all decided to google MOT test centres near me and came across in'n'out. Contacted them by phone, very helpful and great price, booked MOT same day and all sorted. The team at Wigan are very professional and deliver a quality service from start to finish.You also get to see your vehicle being managed which made a refreshing change with other independent garages! Nice job Wigan, see you next time around.