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Trusted Traders

Insomnia IT Systems

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5.0

29 Reviews

About

My name is Mark Evans, I am the owner of Insomnia I.T. Systems and I am a fully qualified, fully insured, and a highly experienced I.T. technician. I started my business in 2001 and it has grown every year. I remain a sole trader so I can provide the one to one service so many customers prefer.

I deal with home users to multi-million pound turn over companies, and I have gained an impeccable reputation from the many years of being established. I have become a Which? Trusted Trader as I consider it a privilege to be vetted to a high standard which reassures customers that the business I have built from scratch is a trust worthy company that you feel comfortable inviting into your home or business to repair your I.T. equipment. I am also a proud member of the Derbyshire County Council Trusted Trader Scheme with 100% positive feedback.

What we do

  • Computer Repairs

    • PC Repairs
    • Virus and malware removal
    • Data recovery
    • Wireless networking
    • Laptop repair
  • More Services

    • networking
    • virus removal
    • websites
    • laptop screen repairs.

Customer reviews

Reviews summary

5.0
29 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Polite & efficient
Customer Service
Quality
Value
This is the first time I have used Insomnia IT, was very impressed by Mark's Knowledge. My PC problem was resolved quickly. Mark was polite and efficient, and patient with me. Would certainly use Insomnia again.
Derek, Derbyshire14/08/2018
Brilliant job
Customer Service
Quality
Value
Computer modem & tv set up problem solved logically and speedily by the excellent Mark. Polite, helpful and very efficient. Thanks!
Elaine, Derbyshire02/08/2018
Problems? Dial his number-sorted
Customer Service
Quality
Value
Very satisfied with service. I have no worries now, just a phone call and Mark is able to sort out for me. Very polite and reliable.
Patricia, Derbyshire30/07/2018
Peace of mind
Customer Service
Quality
Value
It is reassuring to know that as a company if we have any problems they will be resolved within a hour. Have no hesitation in passing Insomnia name on to other business!
Neville, Derbyshire30/07/2018
Prompt, professional, understanding.
Customer Service
Quality
Value
We have been IT Systems' customer for over eight years and have always had they very best of service. All problems resolved quickly to our satisfaction. We are kept up to date with all new innovations and have the reassurance that help is only a phone call away.
Robin, Derbyshire17/07/2018
Kind & patient
Customer Service
Quality
Value
I have no hesitation in recommending Insomnia. We have used Mark for over 3 years how to repair and update our home computer and have always been highly satisfied. Customer service could not be better. We are OAP'S and not very clever with computers, Mark is always kind and patient and we can ask him anything without feeling stupid. He is a pleasure to have him in our home.
Pat, South Yorkshire11/07/2018
Excellent service
Customer Service
Quality
Value
Mark collected my laptop which would not start after it was dropped. He repaired it efficiently and effectively, returning it with no delay so that I could continue my business. Excellent customer care.
Martin Harrison Seddon10/07/2018
Very reliable
Customer Service
Quality
Value
My husband has dementia. Mark sorts out any problems and explains everything well and repeats when necessary. He has been helping us over a number of years & has saved us money as my husband was buying unnecessary software.
Patricia, Derbyshire10/07/2018
Outstanding in all areas
Customer Service
Quality
Value
This trader is prompt, efficient and has a professional, pleasant and pleasing manner. Has responded well to any query, has resolved my IT problem and given me straightforward, understandable advice.
Joan, Derbyshire09/07/2018
Very impressed
Customer Service
Quality
Value
The problem was quickly, and very accurately diagnosed and equally quickly resolved. I was most impressed. The service could not have been bettered.
Ralph, Nottinghamshire11/06/2018