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Trusted Traders

Insomnia IT Systems

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5.0

47 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

My name is Mark Evans, I am the owner of Insomnia I.T. Systems and I am a fully qualified, fully insured, and a highly experienced I.T. technician. I started my business in 2001 and it has grown every year. I remain a sole trader so I can provide the one to one service so many customers prefer.

I deal with home users to multi-million pound turn over companies, and I have gained an impeccable reputation from the many years of being established. I have become a Which? Trusted Trader as I consider it a privilege to be vetted to a high standard which reassures customers that the business I have built from scratch is a trust worthy company that you feel comfortable inviting into your home or business to repair your I.T. equipment. I am also a proud member of the Derbyshire County Council Trusted Trader Scheme with 100% positive feedback.

What we do

  • Computer Repairs

    • PC Repairs
    • Virus and malware removal
    • Data recovery
    • Wireless networking
    • Laptop repair
  • More Services

    • networking
    • virus removal
    • websites
    • laptop screen repairs.

Customer reviews

5.0
47 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Fantastic service
Customer Service
Quality
Value
Mark is very professional in all aspects of his work. Mark is very friendly, courteous and knowledgeable, nothing too much trouble. The price agreed was the price we paid and also gave us a years guarantee for our new computer. Mark discussed the changes with the computer during the set up and left us a contact number and e.mail address if we had any problems. Choosing someone you have never met to work on personal information can be quite worrying, but I can honestly say that I would highly recommend Mark he is a true professional. Mark also used a face mask and social distanced whilst he was in our home. Thank you so much Mark
Customer in Derbyshire Posted on 27/08/2020 , work completed 27/08/2020
Outstanding service
Customer Service
Quality
Value
After cleaning my laptop following a scam incident, I asked Mark to build a desktop computer for me. The result was a state of the art computer which exceeded all my expectations. Mark is very skilled and knowledgeable and gives an excellent service. He is friendly and courteous as well. I won't be using anyone else for my IT needs in future
Customer in Derbyshire Posted on 25/08/2020 , work completed 25/08/2020
Nothing too much trouble
Customer Service
Quality
Value
For people who are not computer literate it is important to have someone to help when problems arise. Even more important someone like Mark who is very competent reliable and courteous. Mark solved our internet connection problem and also assisted our daughter. Nothing too much trouble.
Customer in Derbyshire Posted on 12/08/2020 , work completed 20/08/2010
Installation of new BT Hub and assessment of recent computer problems
Customer Service
Quality
Value
As ever, I was very pleased to benefit from Mark's expertise and his clear and friendly explanations. My problems were all resolved and most helpful advice was given. Mark's service over many years has been excellent: thorough, swift and always reliable. To which I should add that during the present time of pandemic his precautions and thoughtfulness are specially appreciated. I would have no hesitation in recommending him. Duncan Marlor, Hackney, Matlock.
Customer in Derbyshire Posted on 08/08/2020 , work completed 03/08/2020
Great work and felt involved and informed
Customer Service
Quality
Value
Mark responded promptly to my request for a new computer & we reviewed what I used the equipment for so that I only purchased what I need rather than what was available. He issued the quote promptly and then installed as agreed. He provided training on it’s use and left me feeling empowered and confident. My previous experience was that you bought a computer “off the shelf” I now know that you need expertise like Mark’s to provide an effective computer. The only thing that is a “downside” of the new computer is it is so quick! No time to make a coffee whilst it is switching on! Highly recommended.
Customer in Derbyshire Posted on 05/08/2020 , work completed 03/08/2020
Brilliant service, knowledgeable, efficient.
Customer Service
Quality
Value
Mark responds as soon as is possible and nothing is too much trouble to explain to someone who is not IT literate. He is so helpful but efficiently business like with it, which I appreciate. Mark gives constructive advice when it is requested and delivers when he says. No question is a silly question with Mark when one needs assistance. He completes the work quickly and efficiently and is personable without wasting time. I can certainly recommend Mark as a good worker who is skilled in his field, who keeps appointment he has made so is reliable too. He is approachable if further assistance is required to solve a problem as well, if for instance I have forgotten the process he showed me to use and I get stuck.
Customer in Derbyshire Posted on 20/07/2020 , work completed 19/03/2020
Computer Support - Insomnia IT Systems
Customer Service
Quality
Value
Mark has provided IT support for my business for a number of years and I cannot recommend his company too highly. He always responds promptly to requests for assistance with computer issues, using his exceptional knowledge and skills to resolve the problem in a timely, cost-effective and personable manner. I would have no hesitation in recommending him to anyone with IT problems - you will not be disappointed with the first class service he is able to provide.
Customer in Derbyshire Posted on 19/07/2020 , work completed 07/07/2020
Always ready to help
Customer Service
Quality
Value
Mark has looked after our computers for years! He is always ready to help or give advice. So comforting to know I can always rely on him to get the job done Thank you Mark!
Customer Posted on 19/07/2020 , work completed 14/04/2020
Great work
Customer Service
Quality
Value
Mark is very polite and experienced. Nothing is ever too much trouble and if he can't resolve on the day he will go away and research until he finds a solution for you. He is always prompt and reliable and always on hand for expert advise. Would recommend anyone to use Mark's business.
Customer in Derbyshire Posted on 17/07/2020 , work completed 17/07/2020
Retained IT Consultant
Customer Service
Quality
Value
Mark has been our retained IT consultant for a few years now and we'd highly recommend him. He is professional, prompt to solve issues and efficient. Mark isn't precious about what equipment you choose to buy, but will advise and help you set things up and keep things safe in the most effective way. A great value add for any small business.
Customer in Derbyshire Posted on 17/07/2020 , work completed 26/06/2020