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Trusted Traders

Insomnia IT Systems

Logo on white
Profile thumb insom123 r

5.0

17 Reviews

About

My name is Mark Evans, I am the owner of Insomnia I.T. Systems and I am a fully qualified, fully insured, and a highly experienced I.T. technician. I started my business in 2001 and it has grown every year. I remain a sole trader so I can provide the one to one service so many customers prefer.

I deal with home users to multi-million pound turn over companies, and I have gained an impeccable reputation from the many years of being established. I have become a Which? Trusted Trader as I consider it a privilege to be vetted to a high standard which reassures customers that the business I have built from scratch is a trust worthy company that you feel comfortable inviting into your home or business to repair your I.T. equipment. I am also a proud member of the Derbyshire County Council Trusted Trader Scheme with 100% positive feedback.

What we do

  • Computer Repairs

    • PC Repairs
    • Virus and malware removal
    • Data recovery
    • Wireless networking
    • Laptop repair
  • More Services

    • networking
    • virus removal
    • websites
    • laptop screen repairs.

Customer reviews

Reviews summary

5.0
17 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Electronic Communications 'Angel'
Customer Service
Quality
Value
I was having difficulty including my mobile on to my now BT Contract. He helped me through the process online (explaining) and transferred my old mobile number from previous supplier. He checked PC and surface, updated/changed my web browser (old one now obsolete!) etc. All within first hour. Prompt, courteous service, will not struggle alone again, he took all the hassle out of modern technology.
Pam, Derbyshire03/05/2018
My review
Customer Service
Quality
Value
Excellent
Phillip, Derbyshire23/04/2018
Polite, pleasant & professional
Customer Service
Quality
Value
Mark Evens is polite, pleasant and very professional. He always makes time to call for any problems that may arise with our computer and equipment. Highly recommended.
Joy, Derbyshire18/04/2018
Outstanding Service
Customer Service
Quality
Value
Managed to save my liquid damaged laptop with no loss of data highly recommend to anyone.
Dale, Derbyshire07/08/2017
Quick response and very customer friendly
Customer Service
Quality
Value
I had used Mark once before a few years ago when I had our first ever PC. This time I needed help and advice for my new PC at our holiday home, which has no phone line and gave Mark a call and he very promptly came to discuss my requirements and we agreed the package that best suited my needs for now and the future. A few days later he rang to arrange delivery and set up, which has been a success and knowing that he is only a phone call away if I have any issues. Thank you very much Mark,job well done
Philip Salt23/06/2017
Very good job
Customer Service
Quality
Value
Phoned for an appointment 09/05/2017. Appointment fulfilled 10/05/2017. Excellent performance within under one hour. Well trusted.
Beryl, Derbyshire10/05/2017
Efficient and pleasant service always
Customer Service
Quality
Value
Have been dealing with Insomnia IT Systems since 2003. Mark is always reliable and explains everything and no matter how long something takes Mark is always willing to sort it. Thank you Mark
jwaters28/04/2017
Very professional
Customer Service
Quality
Value
Mark is very professional. Very obliging and patient. He explains thoroughly and at a level I can understand.
Noelle, Derbyshire16/01/2017
Excellent job
Customer Service
Quality
Value
Mark carried out a thorough check of computer and, because of the computer age & problem, he recommended a new laptop. We followed this advice, purchased a new laptop and he transferred our data and gave helpful advice on its use & operation.
Ken, Derbyshire19/12/2016
Cannot praise highly enough
Customer Service
Quality
Value
Easy to contact and prompt and friendly response. Very professional and reassuring. Turns up on time, very personable and doesn't use jargon. Excellent communication skills, very patient and does a fantastic job. I wouldn't use anyone else and would highly recommend.
Vanessa, Derbyshire30/11/2016