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Trusted Traders

J.C Friend & Sons Glazing Ltd

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5.0

21 Reviews

Opening Hours
Today -
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

J.C.Friend & Sons is a reputable double glazing company, predominantly working in south east Hertfordshire. Areas include Rickmansworth, Croxley Green, Chorleywood and Watford. With over thirty years experience in the industry, J.C. Friend & Sons has proven to be a reliable, trustworthy and caring company.

We are a small family run company that has relied purely through word of mouth for many years. This is an achievement few companies can match and demonstrates the pride we take in customer satisfaction. We strive to work around your commitments, to enable minimum disruption.

John Friend, the founder of the company, started working in the window industry over thirty years ago. He now uses his extensive experience in the industry to provide 100% customer satisfaction.Working alongside John, are his three sons Tom, Jon and Joe.

J.C.Friend & Sons is a CERTASS qualified company and BFRC registered retailer of energy efficient windows.
We are also members of the TrustMark Tradesmen.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Patio doors
    • Bi-fold doors
  • Glaziers

    • Double glazing installation
    • Sash windows
  • More Services

    • conservatories and orangeries. aluminum windows. maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
21 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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The best!
Customer Service
Quality
Value
I had quotes from at least 5 different double glazing companies, most of them not giving me any confidence they could do a decent job, but when John came in and after we had spoken about what I was looking for I knew he was the person I wanted and could trust. Being a true family business was also a great selling point. Everything from start to finish was handled in a very friendly and professional manner and the quality of windows and finish was superb, even after a few years the windows look like new and work just as they did on day 1. I have since recommended them to various friends and they too have been delighted with the windows and doors they have had fitted. Highly recommended.
Russel in Hertfordshire Posted on 23/01/2021 , work completed 01/10/2017
Very poor attitude
Have used Jon before so pinged him on WhatsApp asking him when he could come out to take a look at a door that was giving us trouble. He read the message but did not respond. A few hours later pinged him again to see if he was interested in the job and when he could come over - he read the message but again did not respond. Wrote to him the next day and said that I will look elsewhere as I have not heard back from him and would have appreciated an acknowledgment - I call it common courtesy. Got a stinging message back and he blocked my number calling me rude for pointing out to him that he should have taken 30 seconds to acknowledge my messages and not just ignore me and leave me in a situation where I didn’t know whether he is available or not.
Customer in Hertfordshire Posted on 01/01/2021 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Would highly recommend Jon, he fitted our garage window and replaced another broken window. We are very pleased with the fitting which matches our other existing windows. There was a scratch on one of the sills which Jon pointed out and got replaced. Very competitively priced, efficient and both Jon and his brother were so helpful and a pleasure to deal with. Thank you
Customer in Greater London Posted on 25/09/2020 , work completed 24/09/2020
Reliable,perfect finish and easily approachable
Customer Service
Quality
Value
I’ve dealt with Jon and his team numerous times fitting new windows,doors and just recently pvc bi-fold doors all fitted to A1 standard. He always follows up after to see if your happy as well.
Customer in Hertfordshire Posted on 02/05/2019 , work completed 27/03/2019
Punctual, responsive and professional
Customer Service
Quality
Value
Jon helped to fix a porch sliding door which had become very tight. He provided a quote upfront and agreed that he would carry out the work if it could be done in a short space of time. He provided an invoice afterward and carried out the work in a timely and professional manner. I will use him again.
Customer in Hertfordshire Posted on 01/04/2019 , work completed 25/03/2019
Highly recommended
Customer Service
Quality
Value
It has been an absolute pleasure having John and the team carry out work for us. The windows and doors look amazing and the team have been really helpful throughout the whole process. It is so nice to meet a genuine contractor that provides an excellent service all round. I will not hesitate to recommend them to anyone who needs new windows and doors.
Customer in Hertfordshire Posted on 30/03/2019 , work completed 13/02/2019
Hard working, friendly, premium finish, fairly priced
Customer Service
Quality
Value
John, Joe and Sam were a delight to deal with from the outset - from arranging the initial measurements/quote consultation through to signing of contract to install and execution. John was referred to me by a family member and my initial impression of him was friendly, professionals, thorough and knowledgeable and he priced the work fairly. On that basis we decided to go with him. I had a lot of questions and changed one of the glass styles after the order was placed with the supplier but nothing was too much effort and John acted quickly to find solutions at no extra cost. The team installed 5 sash style windows including 1 bay window. They worked quickly, efficiently and tidied up thoroughly at the end of each day. The work was completed within the agreed timeframe (3 days- which was quick compared to other companies) and to a very high standard as expected. I can not recommend them highly enough and will be using them for my kitchen extension.
Customer in Hertfordshire Posted on 27/03/2019 , work completed 05/10/2018
Couldn't be happier.
Customer Service
Quality
Value
When they came round initially they were polite, informative and weren't full of the usual sales nonsense. I was kept in the loop throughout the whole process, either with a phone call or quick email. Was so happy with the work they did and the way the left the house everyday. Would use them again and recommend without hesitation.
Customer in Hertfordshire Posted on 22/03/2019 , work completed 22/03/2019
EXCELLENT SERVICE
Customer Service
Quality
Value
J.C.friend and Sons did a fabulous job with replacing all 5 windows in my flat. From the start the whole process was clearly explained, all my questions answered. The team left my flat spotless when they were finished. I was very pleased with their work and i would highly recommend this family run company!
shilpa Posted on 23/10/2018 , work completed 23/10/2018
Excellent work, fantastic company
Customer Service
Quality
Value
For a long time we were thinking about changing our windows in the house but have always been worried about “pushy” companies that say all the right things but don’t deliver. We then contacted John Snr and he came and talked through what was available and the costs. Instinct told us that this was the right company to go with and are pleased we gave them the go ahead. We have just had all of our windows and patio door done and can’t praise Jon jr and his team enough. We have come home from work each day that they have been here and apart from the new windows you wouldn’t know they had been here as everywhere was spotless. The service we have received has been second to none and we are absolutely thrilled with our new windows. We would most definitely recommend without hesitation. A super family run business that should be extremely proud of themselves. If only all companies were like this one.
Elaine Watson Please-Enter-Your-Surname Posted on 27/04/2018 , work completed 27/04/2018