J Child Mechanical Plumbing Gas Ltd

The team displayed excellent customer service and went the extra mile to get out to us and fix our heating and hot water issues knowing we had a new baby in the house too. We had two engineers out to assess and carry out some fixes- they worked well together to communicate and share what had been done on the previous visit and worked persistently until our heating and water issues were solved. Prompt and efficient service. Thank you! Would highly recommend

John renewed the electrical wiring centres and thermostats for our underfloor heating. The old wiring was faulty and patched throughout and many of the thermostats didn't work for one reason or another adding what seemed like a number of, unknown complexities. John worked through the backlog of legacy wiring and problems with ease and has now brought our heating system up to date. He was prompt and flexible with his time and the job finished on budget - he was also communicative and helpful throughout the process, making recommendations on which equipment to use going forward. Any challenges were recognised early on and resolved swiftly. I'd strongly recommend J Child Mechanical Plumbing Gas for all complex gas and plumbing needs.

The initial survey was informative and Alan and Mickey carried out a very professional job, seemingly never stopping for a break to get the work done to schedule (new boiler and radiators). Boiler seems a high quality product (internet-enabled!). Removing all waste including a redundant macerator was also helpful. Definitely recommended.

The boiler failed one evening and I emailed J Child that night. By 8am the following morning I'd been promised they'd look at their schedules and get someone to us. By 10.30am Alan the plumber was with us. Due to the cost of the faulty part and the age of the boiler, we opted for a new one. Later that afternoon, John called us to go through options with us then provided a quote. We accepted it and the boiler was ordered that evening. By 8.30am the following morning, Alan was back to fit the boiler. He worked hard for most of the day to make sure we had a new, working boiler by the end of the afternoon. Great service and I can't think of anything negative at all.

I called J Childs to arrange a boiler service and was helped by the very friendly Tania who helped get it arranged at a convenient time and day. On the day Alan turned up exactly on time, was very respectful of my house and time and did his job quickly and efficiently, explained his findings and made sure I understood everything. The report was available next day and the whole process was very cost effective, would very much recommend them and will be using them in the future!

This is the third time we've used this company and they are very efficient (admin superb), prompt, reliable and helpful. No hesitation giving them a treble five-star.

Alan from J Child Mechanical Plumbing and Gas installed a new radiator for us with excellent results. He fully discussed a number of small issues as they came up, and resolved them without fuss, hassle, or mess. A very smooth operation. I invited them to do this work because of the excellent job they made last year of installing a new boiler. I highly recommend their work from start to finish.

This is my second time to use J Child and the whole experience has been great. I find the company completely reliable, honest, efficient and prompt. They always arrive on time and complete the work to a high standard. The communication, admin and paperwork is clear and professional. They are extremely courteous and work focused. They make good suggestions without forcing their views. Very easy to deal with.

Our downstairs loo sprang a leak and J Childs were able to send someone out that same day. Problem solved! I have also used them for tap and radiator repairs and found the service very prompt and efficient. I would heartily recommend them.

Our kitchen tap broke spraying water all over the kitchen. Called J Child’s who came out the same day and ordered a new tap as well as replaced the bathroom tap the next day. The work was excellent and will use them again when needed. I would recommend them to anyone

I needed a radiator replaced and found the quote and replacement process quick and painless at what seemed to me to be a reasonable price. I'm very happy with the finished job.

J Child replaced our old gas boiler and cylinder with a combi; replaced a shower unit; and fitted a larger radiator in the hall over 2 days in August 2022. We are very impressed with the whole experience, starting with John Child’s initial survey and advice. Allan and apprentice Mikey worked steadily and efficiently throughout the installation. All non-‘black-bin’ rubbish was removed before they completed the job. Very pleased indeed. Highly recommend.

I am absolutely delighted with the work carried out by the team to refurbish the bathroom and downstairs toilet. I think the downstairs loo is now the favourite room in my house!! Great advice before starting the project, refurbishment carried out with care and two excellent room. I would definitely recommend John and his team.

We've used John for two years now, to service our boiler and do some works on our underfloor heating system. He has been excellent, with no fuss whatsoever. He's very prompt, gets on with the job in hand very professionally leaves no mess - couldn't ask for better. Communications with the office are very easy. Thoroughly recommended.

We found drips on our sitting room ceiling on Saturday. We were able to isolate the leak and contacted half a dozen plumbers. J Child were quick to respond and able to come on Tuesday. On the phone, they explained their pricing structure which seemed fair. They arrived promptly, identified and carried out the repair necessary to the copper pipe, and re-aligned another isolation valve which had been poorly installed in this new build. The bath panel could not be replaced yet as the floor was still drying out, but Allan showed me an Amazon link to buy new bath panel clips which had broken when I had taken it off at the weekend. I was very pleased with the service and price and would not hesitate to use them again.

John fitted electric underfloor heating to my small study/bedroom. It was professionally done and he and the floorer liaised about how they might deal with possible issues with the (minimally) raised height of the floor, because of the insulation boards. There were no subsequent problems. John also very kindly returned to walk me through setting the highly complex floor thermostat once the floor had been laid. I found the WhatsApp film he took of me setting the thermostat, and he talking me through every step, very useful indeed. I really appreciated that. The work was to budget and within schedule. I would recommend John.

Very polite and professional throughout. Quick to identify issue and booked us in very quickly. Very reasonable. Will use again.

I had a hole-in-the-wall gas fire installed which initially required two separate visits and liaison with a builder completing an external chimney. John was helpful and knowledgeable from the outset and coordinated effectively with the builder. Due to unforeseen circumstances, it was necessary to change the date for fitting the fire and John was flexible and accommodating. The work was of a very high standard, John cleaned up after himself, leaving everything in very good order and as important the price was exceptionally reasonable. I would highly recommend this company to anyone and based on my positive experience have already scheduled in servicing for the fire as well as the central heating.

As always excellent service from J Childs Mechanical Plumbing Gas Ltd. Booked in for a routine boiler service, I mucked up the dates and due to work commitments couldn't be available for the date originally agreed. They sorted someone to come out to me saving me from rearranging another date and time off work. Thank you. The gentleman who came out to do the service was very polite and the work was done efficiently and quickly.

Can't criticise these people. We had a boiler problem which meant we were without heat, and they fitted us in the next day, which we really appreciated as the weather was cold. The work was done quickly and efficiently, and an option we had to decide upon was explained clearly. Highly recommended.

My boiler broke down on the coldest day of this year, beginning of February and -6c. I had an insurance policy with British Gas and called them only to find that they couldn't come out to take a look until mid March, John Child arrived half an hour after my call. My 20 year old boiler had bit the dust and I needed a new one, which was ordered and fitted all before British Gas could even come out to take a look and for considerably less than they would have charged. This is the third time John Child has come to the rescue, as such I've cancelled my policy with British Gas and will be relying on them for all my plumbing and gas jobs from now on.

I had a drip on the manifold for the underfloor heating. A different heating company wanted to replace the whole manifold unit. I used John as a second opinion. He came around very promptly and decided that a new unit was not necessary. He returned with two small parts, dismantled the leaking joints and replaced half a dozen o-rings. All now perfect for a fraction of the price the other company was going to charge.

We had a leaking component on our water heater which was causing a small flood. Called J Childs and Tania was very helpful. Was able to reschedule some work for one of the engineers and got him round to the house quickly. Diagnosed the issue and went to get a part - back within an hour or so. Excellent customer service and fair price - would definitely recommend. Thank you

My boiler stopped working overnight during -7 degrees temperature. I called J Childs plumbing in the morning and they came out within hours and carried out a diagnostic which identified it as either of 2 problems (faulty flame sensor or PCB fault). They got the parts and came mid-day the next day. They tried a new flame sensor first (cheapest resolution) and it worked. My final bill came in lower than the quote. Very fast and professional service. This is the second time I have used this company, I would recommend to anybody. Good customer service all round.

Choosing a plumber can be a bit of a lottery, but I found a winner with J Child. I needed a leaking radiator replaced and the work was carried out very efficiently, on time and at very reasonable cost. Communication with the office was also very friendly and helpful. What more could you ask?

Every aspect of the service provided and work undertaken by each staff member of J Child was undertaken to a really high standard. The plumber arrived exactly on time, wore PPE, completed the work quickly, professionally, efficiently and was extremely courteous. He explained things clearly without being patronising. He got on with the job quickly, without any fuss. At the end he checked that I was happy with the work. The admin was clear, useful, informative and prompt. Cost was very reasonable. Booking the job was a very positive experience even though I made a mistake on my side. Everyone involved responded promptly and communicated well. What they said would happen, happened on time and in the way it was supposed to and without fuss. Really professional company, great team.

Have used John and his colleagues on a number of occasions. The most reason was yesterday after emailing the day before regarding a fault with my boiler. Have used them for boiler service, installing new thermostat and more. Very friendly staff. Cannot recommend them enough.

Upon reporting to the company that we were having problems with our central heating and hot water system, John attended and identified the problem. A costing of the parts required to repair the system was forwarded the day after and a date and time arranged for an engineer to attend to effect the required repair. In the meantime, a further problem arose at the weekend but a phone call to John helped me to effect a partial resolution which was reassuring. The engineer attended on the date and at the time previously agreed and repaired the system which is now working very well. I have used the firm of J Child on previous occasions and have always been impressed with the service received. John is very knowledgeable, helpful and always explains the problem and how best to resolve it. The communication with the firm is dealt with efficiently and I will continue to use the firm in the future.

I contacted J Child to discuss a boiler service and repair of a leaking toilet. A visit to assess the tasks and provide a quote was quickly arranged and follow up visit to complete the service and repair the toilet was equally straightforward. Quotes were all very clear, the work was completed to a high standard and I would have no hesitation in recommending John. Excellent job by a friendly and efficient team.

John did an excellent job - he took out an old hob and oven and put in new ones. He fitted me in at short notice because I needed it done quickly. A very friendly and efficient company.

Thanks the team for a prompt response to a leak, which had caused ceiling damage in the kitchen below. This was fixed very quickly, alongside a number of other small jobs needing attention too. Provided various cost options within the quote, with positive and negative points set out for each route, helping us to make an informed decision on which option to choose. Everything tidied, cleaned and polished before they left, excellent! Would not hesitate to contact them again, recommended!

We have used John Child Ltd on several previous occasions for smaller jobs and always found him to be reliable and efficient. Therefore, when it came to deciding who to install our new boiler we felt that we could trust him to do a good job. Both installation engineers (including John Child) arrived on time and the work was carried to the agreed schedule and with the minimum of fuss (a rare feat considering the large size and weight of the old boiler they had to remove). Attention to detail was good, from ensuring we knew how to operate the control system and boiler to tidying up at the end of the day. I would definately recommend this company.

On this occasion my boiler was serviced but I have used this company for several years for various things. All aspects of any job have been efficient, honest, cost effective, friendly and punctual. It's nice to be able to use a firm you can trust totally.

At the beginning of lockdown, our heating system failed completely - and I had a wife who had just been told to shield because of coronavirus. Having considered our position (and it was still very cold at the time), J. Child donned full protective gear and came and effected a temporary repair. Once lockdown was eased, he came back, did a permanent repair and also serviced our boiler. All our dealings were done in a business like and efficient manner, but at the same time in a very friendly way.

I phoned J Child plumber to report w.c. not flushing and leaking kitchen tap! Visited property the next day, and I had a quotation emailed within 24 hrs, including a photo of mixer tap quoted for! I confirmed accepting the quote and wanting the work carried out! Within 24 hrs email confirming plumber booked in 17/6/2020, 8.30-10.30. Reminder email sent 2 days before! The plumber arrived on the dot exactly at 8.30 on 17/6/20. Both items dealt with efficiently, no mess, excellent and friendly service! Emailed invoice received 18/6/20, with a full breakdown of all items - invoice all as quoted!

John and his team did a great job for us. We knew we wanted to update and improve our bathroom and the ensuite shower room but really weren't quite sure where to start. John gave us some great ideas and took the whole project in hand. We were so pleased not to have to try to sort out different people - he did it all. The results are fab and we are very pleased. John also does all our boiler servicing and deals with any other plumbing issues. He has also replaced some of our radiators and solved a leak we had. Every job has been done very well.

I have used John Child before so when the boiler started causing problems, without any hesitation, he was the one to call. Fully explained what the issues were, the fix, the options discussed in detail and approximate costings. John is experienced, reliable and he delivers what he promises. He always finds the time to fully explain all the pros and cons so I can make an informed decision. John and Tania both respond to queries in a timely fashion, all his employees are personable and always turn up on time. They leave the premises clean and tidy and clear away the rubbish. I will always use John for the annual servicing/replacement of boilers, safety checks, certificates and any emergency situation.

At first this was the annual boiler service, and I was aware that there was a leak from the need to for constant topping up of the pressure. This service was carried out, and the leak discovered, and another appointment made. Within a week the repairs were carried out and the boiler now runs as it should without leaking. The fitter (not Mr Child) was careful to explain what was happening, and what was necessary and why. Mr Child came himself at one point in the repair to check that all was going well. I am a very satisfied customer and intend to use him again. His secretary Tania (his wife I believe) was also very helpful.

John child fitted a kitchen sink for me some years ago which caused me to go to him again this year to fix a plumbing problem and to have fitted a new shower unit on two separate occasions. I cannot praise John Child's company enough for the professional job he does with courtesy at the times he says he will. He is the most efficient trader I have ever used.

John has serviced my central heating for the last two years. He is always courteous, knows his job, and is hard working. A year ago, my heating went down because of a pressure leak. He checked the system, and determined the leak lay under the screed in the new build. I had to get a specialist leak detector firm in to find it. John came back and made everything good. His pricing is always fair. I would recommend both him, and Tania who runs the office, to anyone.

Over the years we have tried many plumbers; however John Child is the best. Initially he was asked to replace a boiler and due to his fantastic work ethos, we asked him to complete other work for us (servicing two further boilers and providing a Landlord Gas Safety Certificate). Every single person within the company, Tanya that deals with queries and appointments to John’s colleague, is extremely professional, polite and friendly and they leave the place as they found it. His prices are competitive and in my experience cheaper can end up with shoddy work and bad attitude. John will freely give advice without looking to make a quick buck. We would not use anyone else and I recommend John and will continue to do so.

Plumbing (new shower, towel rail, toilet & basin), electrics (lighting & ventilation), new fitted furniture, tiling, flooring & painting ceiling. Work completed on time and within budget. Excellent quality of work and care taken to protect rest of house from damage. All problems encountered were discussed and sorted to our satisfaction. Always able to contact trader quickly when not on site.

The Work carried out by J Child Mechanical Plumbing and Gas Ltd. Supply and install new combi boiler, a Nest Thermostat controller, new radiators and basin waste replacement. The company run is by John Child, right from the first visit to the initial quotation, the administration, communication and completion of the works to final invoicing was found to be a high quality, professional business. John and his colleague were polite, they worked methodically and efficiently in their approach to all the tasks undertaken. Our numerous questions were answered in a clear and concise manner, John impressed us with the quality of his workmanship throughout the job. The work was kept clean and tidy, without being asked to the team were very respectful, all shoes taken off in the house, they vacuumed all worked areas of our property so there was no mess thing to clear up inside or out after they had gone. John was very helpful and told us that any queries that arise in the future to just give him call. We have no hesitation in using this company again in the future and would highly recommend John Child to others.

Apologies team for leaving a late review for work carried out in Nov 17. But felt leaving a review had to be done. I needed a toilet replacement and from booking the quote right to the installation was a very stress free experience. John and his team were very efficient and I would highly recommend using them. Thanks Tania, John and especially Ashley who did a fantastic job.

Needed a gas hob removed to allow the fitting of a new worktop. They came in the morning and removed oven and hob then returned late afternoon to refit both into the new worktop. Very prompt and thorough. The kitchen fitter was impressed with them as well.

We have used J Child Mechanical Plumbing for 3 years now. They sent us a reminder re the annual boiler service, which was appreciated. They were very flexible on dates and times, turned up on time and were very professional, efficient and helpful. We are really happy to recommend this trader.

They were able to send someone over almost immediately (one of their plumbers happened to be working nearby), and he repaired the broken pipe within a few hours of my phone call, in the same visit. John Child also popped in to take over when the other plumber had to go to fetch equipment, so the whole thing was very efficient, and completed at really short notice. Excellent service, and we will definitely be using them again!

At last found a tradesman that understands professional service!

Have used John for the past 2 years to service my boiler. I find him to be honest and trustworthy and will definitely be using him again next year to service the boiler.

John came out very quickly for a routine service to our gas boiler. His attitude was very friendly and as far as a non-specialist can tell, the job was done efficiently and the appropriate paperwork completed.

Very good customer service, trustworthy and great work. Happy to recommend.

John was recommended to me by a couple of colleagues and I have used him twice. Both times he's been able to do the job quickly and efficiently at a fair price. Very friendly service and honest advice.

We had to move our boiler into a new position and John was excellent. They were extremely efficient and did a brilliant job! We couldn’t thank them enough! Very professional.

John and Ashley did a great job in August replacing a number of radiators in our period property. Not the easiest pipework to negotiate from the previous radiators, and done with patience, care and courtesy. Definitely will use them again!

I have used John on several occasions on jobs large and small from new bathroom and new boiler to replacing a leaking radiator. The service has always been good and I cant fault the work, I can just leave him the keys knowing the job is going to be completed professionally. Lee - Welwyn Garden City

They gave a great service and very friendly and I will wouldn't think twice in recommending them to everyone who is looking for a great friendly.

I have used J Child Plumbing for numerous jobs over the last 4 years including general repairs, installation of new boiler and installation of new sewerage tank pump. Quotations are always clear and the service prompt and efficient. I would not hesitate to recommend.

Great Job from start to finish! Clean, on time, fair price! Just what you want. John and Ash know their stuff and did a great job. Now we have ice ready for Xmas!

I needed my boiler removed and replaced with a combi to be relocated to the loft. John provides a very professional, knowledgable and punctual service at a fair price. The work was carried out in 2 days and I am very happy with the outcome.

I was in urgent need of a plumber to plumb in kitchen appliances & some minor plumbing work. I contacted John Child about the required works. He came around to discuss the work & gave a very Honest Quote. The work was completed in very thorough & professional manner with sound advice. I was kept fully informed during the work. Thank you very much for the work you done John. I would recommend J Child Mechanical Plumbing Gas as your first call for any plumbing works.

Quick response and punctual. We have had work done by other traders and left let down and disappointed. We found John to be honest and knowledgeable with the works required and someone you can trust. Any future works required we will be calling John and will have no hesitation recommending him.

I first employed John to fix a problem with my boiler that had other plumbers scratching their heads. It has worked serenely ever since. Excellent communications throughout. No hesitation in recommending him.

Superb service with good communication throughout, prompt, presentable and very importantly quality work and excellent value - Absolutely no hesitation in recommending or using again !

This company are the best I have experienced. Fully documented realistic quotes, punctual, excellent work, very knowledgeable about the jobs completed, time efficient and they make good! Wonderful. I won't be using anyone else for plumbing in future.

Quick response and on time for appointment. Very friendly and clear information provided on the work to be carried out. Very pleased,clean,tidy and efficient plumbing work,by John and Ashley.

We have already used John twice and on both occasions he sent a very clear estimate beforehand which outlined the work that was required and we found the cost to be reasonable. He was very professional in his approach and carried out the job with little to no mess. We would highly recommend John.

Constructive and informative advice given to help me make the right decisions. Prompt, clean and tidy work with good customer follow up after completing the job. Would definitely recommend Jon!

John & Ashley, this the third time I have employed these guys. They worked very hard and achieved more than I had believed possible. Both sides of my garden fences taken down, new arris rails, re-planked, all cut ends of treated timber sealed before installing and great attention to detail. Several obsticals overcome. Couldn't ask for more. I have also trusted them to do plumbing work for a vulnerable person I look after. You won't be sorry to use this company, they're the best.

Excellent work by Jon and Ashley. Thank you.

Very professional service and great job. Would not hesitate to use again.

Great plumber, efficient and courteous. John helped to create a utility space in the garage,sorting out water supply and drainage. The work was carried out efficiently and the work site was tidy and cleaned up afterwards Very reasonably priced. Fab job. Thanks John.

John was extremely thorough, very knowledgeable and answered any questions I had clearly and simply. He was honest, tidy and meticulous with the paperwork which is very reassuring. I appreciated his professionalism which makes all the difference. Will be contacting him again for sure.

Fantastic service.

Had lots of work done - new boiler, new shower even came and fixed the burst pipe down at our stable yard.....got absolutely soaked but still smiling! Nothing is too much trouble! Tidy too! Great with my mum who's extremely deaf. Trust to leave in the house alone or give the key to. Can't recommend them highly enough.

Always responsive, efficient, and excellent workmanship. Always pleasant and helpful.

Was thorough, professional and efficient. Would use again.

A reliable and efficient service. Kept to schedule, fair prices and pleasant to do business with. I have no hesitation whatsoever recommending John and will certainly be calling again whenever a plumbing issue arises. A good find!

John has provided a number of services to me over the past 3 years. These include the total refit of our heating system and boiler as part of our house rebuild. He is now our "go to" guy for any heating and plumbing work. Highly professional service and back-office customer communication. Does what he says he is going to do, turns up when he says he will turn up, knows his stuff and a pleasure to do business with.

Used J Child Mechanical many times in the past and have always found it a pleasure, his prices are reasonably priced, very prompt and the quality of the work is outstanding. I would highly recommend this company.

John is a trustworthy, efficient, reliable and helpful plumber. He takes the time to explain what was wrong and how it needed to be fixed. We had a leak in our roof, when no water was running. John found the problem and sorted it out. I highly recommend J Child plumbing and gas services.