JamVans

JamVans helped us make our big move from London to Scotland. Things then got postponed due to Covid-19. Nine weeks of lockdown later, we finally got underway. Communications with Gemma and Annette were clear throughout. Dean and Alex were brilliant during the 2 days of our pack up and move. Positive, polite and helpful, they got to work in a speedy and efficient manner. Professional at all times, they helpfully suggested we might need extra guys to complete everything and get us packed up in time (at additional cost, which was our fault and we had no problem with) Unloading at the other end in Scotland the next day was quickly and methodical, we couldn't have been happier. Now for the blip - we originally paid approx 3K (in full) back in March and as mentioned required extra help to finish packing and loading which represented about 10% extra on our bill. Having never questioned the amount or refusing to pay, we were phoned 3 times on the actual move day to settle the account. Once whilst travelling in the car up to Scotland, and twice more not long after we'd arrived and were still unloading the vans. The insistence by members of staff that we settle the account before the rest of the unload was completed seemed unnecessary and high-handed. It put us in a difficult position with stuff left to be unloaded and soured what was otherwise an excellent experience. Lack of empathy at a stressful and busy time, could have been handled in a totally different way. It's not all about the money!

From the initial call from Gemma in customer service JamVans put me at ease about the upcoming move. Nikki who carried out the survey was really helpful and friendly. On the day of the move we had Dean and Jack as our removers and I really can’t praise these two enough, they turned up bang on time, were both really friendly and so very helpful on the day. The van was packed quickly and efficiently and they made the move such an easy stress-free process. At the other end they were equally amazing! They are both such a credit to JamVans and made my life so much easier! Thanks guys! Would 100% recommend them to anyone!

Loved using them, have had many troubles in the past with movers and as we use them so much it's great to finally find a company we can rely on and use again and again! They were all very pleasant and super helpful, very strong too!

I used JamVans when moving my house and they were fantastic. I had been very nervous about the move and the logistics of it but from the minute they arrived, I could see they had everything under control and that made me relax. I strongly recommend JamVans if you are looking for a reliable service.

I used Jam vans when moving from my house to my boat. They were so reliable and professional. As you can imagine it isn’t easy moving to a boat on the canal, but they managed to move everything and we were moved in very easily with little hassle. There was no job to big, and they were always happy to help. I would use Jam Vans again and again. I have also purchased boxes and wrapping equipment off them which was very well priced and excellent quality.

i had an urgent move this week and JamVans stepped up above and beyond. nothing was to much for them and they helped me and my daughter move from my mum's house to our new place. what wonderful people. Customer service was great with Gemma and the move with Adrian was perfect. very helpful and i highly recommend them. thank you JamVans i will use you again.

I received a courtesy call the day before and a call to advise when the movers were almost there. The men were friendly and efficient. These guys were the best value for money I could find but price did go up when we ran over estimated time. It was still competitive.

It was little late to over run on another job. However, we were kept informed of the delay. The move it self was fast and efficient. Everything was carefully handled.

Moving crew nice guys. Very diligently reimbursed and dealt with minor broken items professionally via insurance. Have used them three times.

We have just completed a move with JamVans and have been very impressed with the service we received. Nikki in the office was very diligent in taking us through the process of moving home. We have not moved for over 10 years so we were a little apprehensive about the process but we are so glad we found JamVans. There were 4 chaps on our move each of which worked so well all day and took great care of our furniture. I will definitely be recommending to family and friends.