JamVans

I can not recommend JamVans or thank them enough they were by far the best removal company I have ever used. Gemma in the office was amazing, so kind and accommodating helping me sort out my move and being able to achieve it in a very tight time frame of 2 weeks! She really went above and beyond. The two removal lads were fantastic, they arrived on time and moved me in in the allocated time frame. I can’t praise them enough too, particularly as my house was a bit shambolic to say the least, more of a building site to be honest. JamVans were a real pleasure to deal with and it was the least stressful experience of the whole moving process. They are the only removal company that I will use.

My opinion is that Jam Vans are devious and dishonest. They are very friendly and helpful initially claiming to take the stress out of your move, but they are not transparent about their charges. They say they offer a fixed fee and don't mention anything about additional charges for delays. Similarly their quote does not mention timings on the day. There is something hidden in the terms and conditions, which talks about extra charges for delays, but again, no timings are mentioned. They then specify that your move starts at 8:30 am and if the completion is delayed for any reason, they start charging by the hour. In addition, when it got to 4:05 pm and I was still waiting for confirmation of completion, they turned the van around and threatened to either return my possessions to my original address, or store them and charge me for the privilege. They then finally agreed to return the van , but only if I paid the additional charges in full (essentially holding my possessions hostage unless I paid). They are also blatantly dishonest , as when I complained ,they promised they would consider refunding me some money as they didn't like customers to be unhappy and said they would get back to me in the next 24 hours, but didn't. I then went through their complaints procedure, but they insisted that they were fully clear and transparent about their charges and that felt that they had no obligation to inform me. I would urge you not to use them!

Thanks to the Jamvans team for the pain free packing and removal from our four bed house. The team worked very efficiently throughout the two days to complete the work, with much care and attention taken to wrap up our contents. We are very grateful that the move went so well. Thank you.

Even though the temperature was so high that day, they came and moved my stuff so quickly. We also had an issue with the lettings agent not giving us a key to get into the property in time and our movers waited patiently for us to sort everything out and then moved everything in with no complaints! Would definitely use them again!

I've used these guys twice now as we're moving from studio flat to house. They've given me outstanding service both times. Friendly, polite, professional and fast They cleared out five years worth of accumulated stuff from my studio flat in about 20 minutes as I'd already packed into crates. They are genuinely respectful of, and careful with, my belongings. I've used people before who forget that they're handling someone else's property. The Jamvans guys didn't. They asked about the best way to handle certain things and made sure the van was packed carefully. At the self-storage unit they asked about the best way to pack things, for example what I might need first so it could go in last, and made sure I got the most out of the space. I'm really impressed, and while I didn't get the names of the guys from the second run, Martin and Chris were outstanding. Jamvans beat my expectations - I'd expected less careful handling. The prices are average for the market, but there's no delaying tactics to squeeze out an extra hour here and there. I've never seen stuff move so fast. They're definitely going to be my first choice when I come to move out of storage and into the house. Annette in the office is fantastic - very knowledgable, quick to respond, and there was no nonsense involved in booking.

JamVans present a very friendly face but when things go wrong they are not so helpful. They moved furniture from my daughter's flat in North London in 2018 and took it into store in Hemel Hempstead while she was abroad. We have being paying them £142 pcm for storage since then. We asked if we could remove some pieces from the container. They charged £110 for arranging for us to do so. We hired a van and went to pick up the furniture. In removing an antique French commode, the JamVan person in attendance put weight on one leg when removing it from the container and it snapped off. It had some woodworm in the leg but I had brought it safely myself from Paris and my daughter had used it in her flat for 2 years. The wood is still hard but it could not handle the mistreatment. I asked JamVans to pay for the cost of repair and they flatly refused to do so or even to make a contribution. They claim I was not insured, though I pay a month insurance to them to cover storage. They never advised me that this exercise needed extra insurance. I complained but they merely quoted the rule book at me. Beware their smiles!

I was really impressed with the service provided by JamVans from start to finish. Nikki was helpful and friendly when i called for the initial quote and was pro-active in following up and staying in touch both before and after the move. Aaron and Josh carried out the move and were very fast and efficient. They took care of all my belongings and everything arrived in perfect condition. They were good humoured and friendly and generally made the move a positive experience. The price was also excellent. I strongly recommend JamVans and have already recommended to friends and family.

I found out about JamVans through the Which? Trusted Traders list. Overall the service was very professional. Booking was very straight-forward: They carried out a survey to give me a quote, which I then accepted. On the day of the move they arrived on time, packed all my things, and took them to the new place without any issues. Boxes were labeled and everything was wrapped adequately. I will definitely hire their services again next time I move.

I would like to thank the team at Jam Vans for making our recent house move go perfectly. We received a thoroughly professional service from Chris, Rob, Dale, Martin and Team Leader Michael across 2 days. The Team were respectful and careful with our belongings. They were always willing to assist and go the extra mile. The arrived on time and worked efficiently throughout the 2 days to complete the move on schedule. I would not hesitate to recommend Jam Vans.

Absolutely fantastic, reasonably priced and professional. Jamvans helped with our house move. They arrived early, were professional throughout and went above and beyond what was required. They made an extremely stressful process a delight. I really can not recommend them enough. I would Not hesitate to use them again.