JamVans

I used Jamvans to move to London. Prior to and throughout the move I was well informed of the expected service and plan by Kirsty and Shane. I would like to give thanks to Alex and Nathan for their work moving my stuff from a second floor flat with no lift and delivery to my London flat!

Matt was a star in helping to organise a last minute move. JamVans went above and beyond to help with the move for my grandparents, from the start of the initial phone call, to the survey, to the move, they ensured everything is a smooth process taking the stress off from the move. Shane was very friendly and clearly explained how to do the survey and Josh was excellent at helping to do any heavy lifting and assembling furniture. They packaged up all their belongings and safely moved them into the new property. Everyone was very friendly and helpful, highly recommend using.

JamVans were brilliant in a complex and delicate situation. Only 75% of the house contents were being moved so this entailed care and patience when doing the full pre-move packing, and then to only take the correct items on the days of the move. JV's customer service was absolutely excellent. Every office member was responsive and attentive, and the 3 guys (Nick, Alex & Brad) doing the packing and move were cheerful, helpful and went out of their way to ensure a successful move with minimal stress, including an unexpected late finish. Thank you!

JamVans made my move easy. The service was timely, efficient and friendly. I would definitely use them again!

Jamvans moved me from London to North West Derbyshire recently, including packing and storage for a week. Shane the surveyor, Annette in the office& the removal guys that I met (Ben, Dan x2 & James) were all so friendly and helpful. They made the move feel as relaxed as it could be. Everything went according to plan and to the times scheduled. The removal guys worked so hard & were just lovely. Thank you to everyone and I’d definitely recommend Jamvans!

Used JamVans recently for the second time. Super experience both times. This latest move we decided to use the full packing service - very glad that we did, it saved us a lot of hassle... everything was packed professionally and carefully and arrived in tact. Any small issues were taken care of immediately and satisfactorily by the moving team as well as the office team. Highly recommend and would use again.

I am so pleased I used JamVans for my move. I have just had my move completed by the JamVans team and they were absolutely fantastic. I felt so looked after by the back office right from the outset with my survey from Shane. The movers were so friendly and actually made my move enjoyable whilst remaining professional. Everything was moved with such care, I am so glad I chose JamVans to do my move for me and my family and will definitely be recommending.

I can't comment on how well this company can carry out the work, but their approach to securing work is really objectionable. I initially obtained a quotation from their website that was very reasonable and competitive. But to take this forward I then had to schedule a Zoom call with them (for which I had to wait a week), after which they sent me a revised quotation that was more than 50% higher. I did not provide any additional information during the Zoom call, except to confirm that the volume needed for the move was less than that allowed for in the online quotation - so I had to conclude that they never intended to provide the service for the price quoted online. Also just to note that they recorded the Zoom call inside my house without (as far as I remember) asking my permission for this.

The team made what can be a stressful experience really great and somewhat fun, though still tiring. They were fast and efficient and friendly at all stages. We got a brilliant price and because we were moving to the company's hometown, the crew they sent us was from Lock, Stock and Two smoking barrels. Only points for improvement would be giving extra crew and tools for furniture dismantling and re-assembly and more carpet coverings. Apart from that was excellent and would be very happy to use them again.

This is the ultimate storage and removal company. Allow me to explain how they absolutely saved me from true disaster: We were packing up and storing all our stuff to go abroad on an extended trip abroad for a few months. The team comes on Friday and without fuss quickly gathers our stuff. So smooth, and worthy of a stellar review itself. The next afternoon, a day before we were fixing to leave I realized to My horror that I had left my passport in one of the drawers I stored with Jamvans. Panicked and feeling like an idiot, and aware they were closing soon I frantically Facebooked Jam Vans explaining the situation. Matt answered calmly and reassured me it would be Ok. He personally located the “pod” recovering my passports. He then arranged to meet me personally to give me the passports. We had a complex nonrefundable itinerary booked for the next day and I would’ve been out thousands of pounds, not to mention without a place to stay as I was ending my lease! I later learned that Matt was the CEO of Jamvans - amazing! Some companies truly strive towards more than just profit, but truly have empathy for others. This is one of them. The reviews are real. Don’t look elsewhere for transporting, moving or storing your stuff. Thanks again!

JamVans helped us make our big move from London to Scotland. Things then got postponed due to Covid-19. Nine weeks of lockdown later, we finally got underway. Communications with Gemma and Annette were clear throughout. Dean and Alex were brilliant during the 2 days of our pack up and move. Positive, polite and helpful, they got to work in a speedy and efficient manner. Professional at all times, they helpfully suggested we might need extra guys to complete everything and get us packed up in time (at additional cost, which was our fault and we had no problem with) Unloading at the other end in Scotland the next day was quickly and methodical, we couldn't have been happier. Now for the blip - we originally paid approx 3K (in full) back in March and as mentioned required extra help to finish packing and loading which represented about 10% extra on our bill. Having never questioned the amount or refusing to pay, we were phoned 3 times on the actual move day to settle the account. Once whilst travelling in the car up to Scotland, and twice more not long after we'd arrived and were still unloading the vans. The insistence by members of staff that we settle the account before the rest of the unload was completed seemed unnecessary and high-handed. It put us in a difficult position with stuff left to be unloaded and soured what was otherwise an excellent experience. Lack of empathy at a stressful and busy time, could have been handled in a totally different way. It's not all about the money!

From the initial call from Gemma in customer service JamVans put me at ease about the upcoming move. Nikki who carried out the survey was really helpful and friendly. On the day of the move we had Dean and Jack as our removers and I really can’t praise these two enough, they turned up bang on time, were both really friendly and so very helpful on the day. The van was packed quickly and efficiently and they made the move such an easy stress-free process. At the other end they were equally amazing! They are both such a credit to JamVans and made my life so much easier! Thanks guys! Would 100% recommend them to anyone!

Loved using them, have had many troubles in the past with movers and as we use them so much it's great to finally find a company we can rely on and use again and again! They were all very pleasant and super helpful, very strong too!

I used JamVans when moving my house and they were fantastic. I had been very nervous about the move and the logistics of it but from the minute they arrived, I could see they had everything under control and that made me relax. I strongly recommend JamVans if you are looking for a reliable service.

I used Jam vans when moving from my house to my boat. They were so reliable and professional. As you can imagine it isn’t easy moving to a boat on the canal, but they managed to move everything and we were moved in very easily with little hassle. There was no job to big, and they were always happy to help. I would use Jam Vans again and again. I have also purchased boxes and wrapping equipment off them which was very well priced and excellent quality.

i had an urgent move this week and JamVans stepped up above and beyond. nothing was to much for them and they helped me and my daughter move from my mum's house to our new place. what wonderful people. Customer service was great with Gemma and the move with Adrian was perfect. very helpful and i highly recommend them. thank you JamVans i will use you again.

I received a courtesy call the day before and a call to advise when the movers were almost there. The men were friendly and efficient. These guys were the best value for money I could find but price did go up when we ran over estimated time. It was still competitive.

It was little late to over run on another job. However, we were kept informed of the delay. The move it self was fast and efficient. Everything was carefully handled.

Moving crew nice guys. Very diligently reimbursed and dealt with minor broken items professionally via insurance. Have used them three times.

We have just completed a move with JamVans and have been very impressed with the service we received. Nikki in the office was very diligent in taking us through the process of moving home. We have not moved for over 10 years so we were a little apprehensive about the process but we are so glad we found JamVans. There were 4 chaps on our move each of which worked so well all day and took great care of our furniture. I will definitely be recommending to family and friends.

I can not recommend JamVans or thank them enough they were by far the best removal company I have ever used. Gemma in the office was amazing, so kind and accommodating helping me sort out my move and being able to achieve it in a very tight time frame of 2 weeks! She really went above and beyond. The two removal lads were fantastic, they arrived on time and moved me in in the allocated time frame. I can’t praise them enough too, particularly as my house was a bit shambolic to say the least, more of a building site to be honest. JamVans were a real pleasure to deal with and it was the least stressful experience of the whole moving process. They are the only removal company that I will use.

My opinion is that Jam Vans are devious and dishonest. They are very friendly and helpful initially claiming to take the stress out of your move, but they are not transparent about their charges. They say they offer a fixed fee and don't mention anything about additional charges for delays. Similarly their quote does not mention timings on the day. There is something hidden in the terms and conditions, which talks about extra charges for delays, but again, no timings are mentioned. They then specify that your move starts at 8:30 am and if the completion is delayed for any reason, they start charging by the hour. In addition, when it got to 4:05 pm and I was still waiting for confirmation of completion, they turned the van around and threatened to either return my possessions to my original address, or store them and charge me for the privilege. They then finally agreed to return the van , but only if I paid the additional charges in full (essentially holding my possessions hostage unless I paid). They are also blatantly dishonest , as when I complained ,they promised they would consider refunding me some money as they didn't like customers to be unhappy and said they would get back to me in the next 24 hours, but didn't. I then went through their complaints procedure, but they insisted that they were fully clear and transparent about their charges and that felt that they had no obligation to inform me. I would urge you not to use them!

Thanks to the Jamvans team for the pain free packing and removal from our four bed house. The team worked very efficiently throughout the two days to complete the work, with much care and attention taken to wrap up our contents. We are very grateful that the move went so well. Thank you.

Even though the temperature was so high that day, they came and moved my stuff so quickly. We also had an issue with the lettings agent not giving us a key to get into the property in time and our movers waited patiently for us to sort everything out and then moved everything in with no complaints! Would definitely use them again!

I've used these guys twice now as we're moving from studio flat to house. They've given me outstanding service both times. Friendly, polite, professional and fast They cleared out five years worth of accumulated stuff from my studio flat in about 20 minutes as I'd already packed into crates. They are genuinely respectful of, and careful with, my belongings. I've used people before who forget that they're handling someone else's property. The Jamvans guys didn't. They asked about the best way to handle certain things and made sure the van was packed carefully. At the self-storage unit they asked about the best way to pack things, for example what I might need first so it could go in last, and made sure I got the most out of the space. I'm really impressed, and while I didn't get the names of the guys from the second run, Martin and Chris were outstanding. Jamvans beat my expectations - I'd expected less careful handling. The prices are average for the market, but there's no delaying tactics to squeeze out an extra hour here and there. I've never seen stuff move so fast. They're definitely going to be my first choice when I come to move out of storage and into the house. Annette in the office is fantastic - very knowledgable, quick to respond, and there was no nonsense involved in booking.

JamVans present a very friendly face but when things go wrong they are not so helpful. They moved furniture from my daughter's flat in North London in 2018 and took it into store in Hemel Hempstead while she was abroad. We have being paying them £142 pcm for storage since then. We asked if we could remove some pieces from the container. They charged £110 for arranging for us to do so. We hired a van and went to pick up the furniture. In removing an antique French commode, the JamVan person in attendance put weight on one leg when removing it from the container and it snapped off. It had some woodworm in the leg but I had brought it safely myself from Paris and my daughter had used it in her flat for 2 years. The wood is still hard but it could not handle the mistreatment. I asked JamVans to pay for the cost of repair and they flatly refused to do so or even to make a contribution. They claim I was not insured, though I pay a month insurance to them to cover storage. They never advised me that this exercise needed extra insurance. I complained but they merely quoted the rule book at me. Beware their smiles!

I was really impressed with the service provided by JamVans from start to finish. Nikki was helpful and friendly when i called for the initial quote and was pro-active in following up and staying in touch both before and after the move. Aaron and Josh carried out the move and were very fast and efficient. They took care of all my belongings and everything arrived in perfect condition. They were good humoured and friendly and generally made the move a positive experience. The price was also excellent. I strongly recommend JamVans and have already recommended to friends and family.

I found out about JamVans through the Which? Trusted Traders list. Overall the service was very professional. Booking was very straight-forward: They carried out a survey to give me a quote, which I then accepted. On the day of the move they arrived on time, packed all my things, and took them to the new place without any issues. Boxes were labeled and everything was wrapped adequately. I will definitely hire their services again next time I move.

I would like to thank the team at Jam Vans for making our recent house move go perfectly. We received a thoroughly professional service from Chris, Rob, Dale, Martin and Team Leader Michael across 2 days. The Team were respectful and careful with our belongings. They were always willing to assist and go the extra mile. The arrived on time and worked efficiently throughout the 2 days to complete the move on schedule. I would not hesitate to recommend Jam Vans.

Absolutely fantastic, reasonably priced and professional. Jamvans helped with our house move. They arrived early, were professional throughout and went above and beyond what was required. They made an extremely stressful process a delight. I really can not recommend them enough. I would Not hesitate to use them again.

Spent a while looking around for different removal companies from London to Amsterdam. JamVans came up, user friendly and professional website. Got an almost instant response from emailing them, really helpful, really friendly. I had never organised a international removal before, wasn't really sure what I was doing or how much stuff i had but they were so helpful. I have to say they were probably the most expensive company we found however we had a dedicated van so our stuff would get mixed up with others. They organised to come earlier than they normally start as we had to catch a flight, both guys who turned up were so quick and so helpful. They even strapped up my orchid and got it there in 1 piece! Not a single thing damaged or broken. And our stuff was delivered on the same day! Really impressed and took all the anxiety and stress I had about moving all our items away. Will be using them again and have already recommended.

I can thoroughly recommend JamVans. Shane was really friendly and helpful when doing the survey. Annette was checking in before, during and after the move to make sure everything was as expected but the packers and movers really set this company apart. Martin and Michael packed everything carefully, paying lots of attention to everything fragile or precious! Martin, Dale and Krzysztof then did the actual move. They worked tirelessly, were careful with all our things and put everything in the right place. They were all just really nice guys too and put us at ease during the stresses of the move!

Great service from the initial survey and quotation until the move was complete. The movers were on time and quickly packed up my house, unfortunately the second part of the move was delayed so the courtesy hour was very helpful. Annette was very helpful during this time and provide excellent advice when my settle couldn't fit in the front door. I would recommend this company.

Couldn't recommend Jam Vans enough. From the first consultation and surveying of our flat through to the actual move itself, the company were nothing but helpful. I was so impressed by how hardworking the 2 guys were that conducted the move. We moved to a second floor flat and they powered through so quickly without any complaints, nothing was too much trouble. Plus I had a great time with both of them, they were great fun - I actually told my partner I was a little disappointed when they left for the day!

Hi All - just to let you all know these guys make you life easy. They are great at their job and really nice people. A big thank you to Brad, Martin and Dale - you made yesterday and enjoyable experience. Also a big thank you to Nikki who arranges the service. I would recommend this company any time.

We’re having building work done in our house and, because we’re not as spry as we used to be, we decided to have the smaller pieces of furniture, pictures, cupboard contents, etc. professionally packed and stored before the builders started; and returned when the work is completed. Having read the reviews, I contacted JamVans. Nikki is a joy to deal with – efficient and friendly. As was Shane, the assessor. He came at 10 am and we received the quote later that day. Martin and Dale came yesterday to do the packing and removal. They wasted no time in getting the work done. Very efficient and helpful. And as a bonus, they’re thoroughly nice guys! All that remains is for the building work to be finished and JamVans to return and unpack our stuff. I hope we get Martin and Dale again.

We were looking to move from W9 London to Berlin including a packing service. Naturally, we got around 10 quotes to compare offers and due to the packing service all companies sent over a surveyor. This is where JamVans began to set themselves apart. The surveyor was super friendly, explained everything in great detail, how they pack, the insurance that's included, the process of the move. The quote came in the morning the next day and to my surprise was competitive with the other companies. Along with 2 others, JamVans were the only ones that could actually offer delivery at the destinations 2 days after the pick-up was done. Most other required weeks to be able to deliver our items. On the day, the team arrived, kept a positive attitude and smiled. They all introduced themselves and went on about their work. They were so dedicated they didn't even take a lunch break. Just short 10-minute breaks throughout the day. Because of a negative experience with a previous international move and a careless company, I decided to observe how they'd pack our items. They were very careful and didn't bump into ANY walls. The delivery went just as smoothly. They brought all the boxes into the new apartment and assembled the furniture items they had previously dismantled. They were very careful during this process too. I must also mention their project manager Nikki who had great communication throughout the move. Always checking if things were OK, following up on the process. Great company.

This was a cross country move for my 86 year old mother. Office staff, particularly Nikki, were very helpful and responsive. Shane provided an accurate quote, friendly service and good advice. We exchanged contracts unexpectedly and had to arrange the move with 2 days notice. JamVans pulled out all the stops to help. We had to pay extra to cover extra last-minute staff but the actual cost was still much lower than other quotes. The packing service was really excellent and thoughtful. Not a single thing even vaguely damaged. All removals staff were polite, friendly and helpful. Day 1 staff were very punctual. Day 2 staff were delayed by about and hour through no fault of their own, but the office kept us updated and this was more than compensated for by their over and above the call of duty attitude to their work in the removal itself. When a staff member had back problems, he was replaced quickly to ensure continuity of service. The only slight glich was when the feet off an armchair could not be found on arrival. I had to literally order the staff to leave as they had a long drive home and we knew the feet were in a box somewhere - they wanted to unpack everything just to make sure we had them! Sure enough we found them the following day. Thank you Jam Vans!

Chris, Wayne and Dale made our move effortless. Our flats were both top floor with a ton of stairs, but they tackled them with good humour. Our stuff arrived in perfect condition, and they took time to help us put everything in the right place. We wouldn't hesitate to book JamVans again.

We were very impressed with the professional service provided by JamVans. Right from the consultation phase through to the box pick up. A surveyor firstly came around to our flat to assess everything and provide a competitive quote; the surveyor was knowledgable and friendly, which made us feel comfortable from the start. With such short notice given (less than a week) we did have to pay a small supplementary fee for box delivery but this would normally be included. The boxes are heavy duty and I liked how they reused boxes instead of just throwing them away afterwards! On the nice day, the guys turned up with ample truck space and were friendly, polite and professional. This went a long way for me. They disassembled and reassembled our furniture and did everything carefully. They were thorough in their checks afterwards, making sure everything was in the right place and that nothing had been left behind. The follow up service (calls and box pick up) were well organised and professional as well. We would absolutely use JamVans again and would recommend to friends looking for a comprehensive service that is on the more competitively priced medium.

JamVans moved 1,000 cubic feet of my furniture, pictures, books etc. from storage in London to my new home in West Wales. The quote was competitive. The vans were well equipped, including a tail lift. Their 2 man crew couldn't have been more helpful or more efficient and were a pleasure to work with. Everything went smoothly from start to finish. Highly recommended.

Excellent service provided during a house move for my elderly mother. Reliable, tuned up on time. Exceptional staff who worked extremely hard. Staff showed empathy to my elderly mother to the extent of making her a cup of tea as she was emotional on the day items were being packed. Excellent co-ordination during the 3 days of packing removing and unpacking. Would recommend this company to anyone.

I placed my furniture and personal belongings in storage with JamVans. At the time, it was only supposed to be for 6-12 months. Life took different turns for me and I have only just taken possession of my property again, 5 years and 9 months after I parted with it!!! .......... Everything was returned to me just as I had left it...... there were no breakages and to be honest, the condition of everything was as if I had left it with them the week before. Very impressed with that, as I did think after that length of time, there might be some deterioration with some of the belongings, but it was all absolutely just as I left it......... Highly recommend JamVans for whatever your needs and for however long...... Well done guys!! Excellent service and you're very nice people to deal with. Sandy

Shane surveyed our property, and have us the confidence that he new what he was doing. Gemma, organised all the logistics and costs with a wonderful enthusiasm. And when there were some minor hiccups, Justin stepped in and smoothed things over with great customer service. As for the guys who did the packing, and the move, they were top blokes. This company is going places! Thank you

JamVans turned up on time and provided a very professional, stress free removal service. All items arrived in the right rooms, undamaged. Well worth the money.

Initial contact with this company inspired confidence. Various issues were resolved by an accommodating surveyor and efficient admin staff . So we chose JamVans, although theirs was not the cheapest quote. On removals day Michael and his team were flexible, as promised, and courteous and obliging and amazingly cheerful in quite trying circumstances. They had to lug stuff up and down 4 flights of stairs on the very hottest and humid of days. They followed to the letter all instructions and requests. Everything ended up in the right box (correctly labelled) and the right place. They lived up to expectations, in every respect.

After having asked for a general quote on a move of furnitures from London to Switzerland (Nendaz) I received several quotes from unknown moving companies in London. When we moved houses in London I went for the cheapest option (UK Moving Company or something like that in Essex). It was an awful experience so this time I checked on reviews and some of them were similar to my experience in London, but I couldn’t find a bad one for Jam Vans so I went for them. I can’t have had a better experience from day 1 to the day my furniture were delivered in Nendaz. Nikki in the office is very professional and costumer focused person, the two guys picking up our furnitures packed them carefully and wrapped everything in. Mike and Steven showed up on time in Nendaz and moved everything in to the chalet in a professional way. Great job Jam Vans! I will use them again.