JB Plumbing and Heating

Hired this company to replace the cold mains water pipe in my house, they replaced only 60cm of the pipe but still charged me £650 for the full replacement as they advised that this was a 'fixed price job'. This was never agreed and was not on their quote. I tried to complain but they threatened me with a bailiff if I didn't pay the outstanding amount and this was before I was able to involve 'Which?'. The company declined to go through the resolution service Which? Trusted Traders are supposed to agree to use, so I had no choice but to take them to the small claims court. It took 13 months and an awful lot of personal time to go through this process. The court agreed that the quote was for the full pipe replacement and I was able to get some of my money back. I now have to start again and get someone else to replace the pipe.

Radiator valve had broken, allowing water to gush out. I contacted the firm and John visited the same day to replace the failed part. This is the 3rd job that John has undertaken for me and I wouldn't hesitate to use him again.

John and his team have all the attributes you need but can hardly find these days: They turn up when they say they will. They complete the job to a high standard and don’t leave till you’re happy with everything. We’re very happy with our new boiler. John advised us on new Nest thermostats and Jamie helped us to understand them, get online with them, and control them through the App. Jamie completely rewired our thermostats because they were a mess, going above and beyond.

My stop tap is located awkwardly in a kitchen cupboard. Other plumbers refused the job or stated that the cupboard would have to be removed and replaced adding to the overall cost. JB Plumbing provided options and costs by text and phone call. They mentioned a sure stop stop-tap. I'd never heard of this and no other plumber mentioned it. JB plumbing fitted a sure stop and a new stop tap. They did not need to remove the cupboard. The work was carried out professionally and without fuss. I recommend this company and will use them again for any future plumbing jobs.

A very helpful company. Easy to contact by phone, text and email. Appointment made for convenient time for us. Pricing explained clearly. Service carried out efficiently by engineer. No mess and in allotted time. I will use them again.

Came out to diagnose a weeping stop tap, and it needed replacing. Came out on the day, and completed the work quickly and tidily. 5 stars from me.

We're having some work done in the house and planning on changing a couple of the radiators. Getting the system flushed beforehand was a bit of an afterthought but I'm so glad we did. An amazing amount of gunk came out! Almost as much dust, debris and lost items fell out from behind the radiatos and I almost apologised. The service was prompt, delivered on time and very politely and tidied afterwards. It is extremely noisy however. The heating already feels better and will hopefully be more efficient and therefore cost saving.

Great service from JB Plumbing and Heating. They done many things in my bathroom. They installed a new toilet, a new vanity wash hand basin, they changed hot water thermostat and repiped the top of the cylinder. I am very satisfied about the job what they done. Highly recommend.

We have used JB Plumbing before Called them because we had leak kitchen ceiling Had a new Boiler fitted solved the leak and re sealed around the bath The men arrived ontime were very polite and worked very hard Really happy with this job and jobs done in the past Would recommend them to friends and family

We needed a boiler service as well as a leaking washing machine fixed. JB Plumbing came out quickly (liaising via WhatsApp was particularly effective) and realised our boiler wasn't up to it, and booked in remedial work very quickly. The comms with Sam in the office are great, which makes a real difference for me too. There was also a small thing that needed following up afterwards, and they came out and sorted it within just a few days. Finally, they booked in a check to do the relevant paperwork. Very pleased with how can-do they are and the aftercare is excellent.