JB Plumbing and Heating

Good communication prior to work being done and a very respectful and responsive service engineer . Work completed efficiently.

Initially came to install 3 new radiators for an air heat pump. After a detailed, professional discussion about our current set and the guidelines for air heat pumps, I decided to get a new combi boiler, the 3 new radiators and update our existing current radiators. Also went for the power flush and the filter system. They did a great job of removing our huge water tank, older heating systems. I am thankful they managed to integrate and update most of our current heating system with the new one. There were a few niggles plus a leaking boiler which got sorted out as friendly and as fast as possible the next day. Would have liked to have had an actual 24-hour emergency call-out for the unexpected leaking boiler.

I was able to get an appointment within a few days, and there was no issue with me moving it at short notice due to work commitments. Work was done very quickly and efficiently. Only slight downside is that the work was probably done in about 30 minutes, but you still pay for an hour as that what's the callout fee covers - can't complain too much though, as the pricing is explained clearly in advance.

Before posting this, I acknowledge I am in a minority who has not had what I deam to be a positive experience of JB. I had a small leak coming from underneath my toilet at the join with the flooring, I asked for an emergency call out before the problem got worse. I accepted the quoted £125 call out (Inc upto 1 hours work) and that this would be taken into account should a larger job be required. Contact was prompt and professional. The plumber attended my address for 20 minutes, advising a separate call out for repair would be needed due to requiring parts - criticisng the initial fitting of the toilet which meant more work would be needed. This is the first issue I have had with the whole bathroom in the 4-5 years since it's fitting. An invoice was sent as expected for £125, with an offer of 5% off if I left three reviews. The quote for work followed the day after at £542 (or £511, two different quotes received), this is presumably with the £125 call out for 20 minutes diagnosis taken into account, clarified and confirmed by JB plumbing. I asked for an itemised breakdown as this seemed expensive and was told "parts and labour" which didn't clarify the price at all. I have not progressed with this quote as I found the details of a Plummer I'd previously used with good experience in an old phone, they attended and have fixed for £100, approx 2 hours work. I know this is against the grain of the majority of feedback and please take mine in the context of others.

I have used JB Plumbing and Heating twice now and overall I am very happy. Every time I make an enquiry, they are very quick to acknowledge it and then their speed and great job is appreciated.

Got a quick reasonable quote and appointment. Very professional and knowledgeable. Would definitely recommend.

Provide a quick quote for the job. Arrived at agreed time. Couldn’t remove the seized element, but suggested replacing the thermostat. This was procured under the price and replaced. Unfortunately, this hasn’t worked but provided options for way forward which are being explored. Good experience in all aspects of the job.

I had a leak from a value on my immersion heating tank. JB Plumbing came out very quickly to service the tank and quoted to repair the leak. The second visit was also arranged very quickly and the job was completed to a high standard. Not the cheapest but very reliable.

Excellent service and communication. They kept us up to date on their expected arrival time, and both plumbers were friendly. After investigating the issue, they worked to our availability to fix a broken tap, and the work was great. Would definitely recommend.

JB Plumbing were quick to respond and allocated their engineer to our job quickly. Sam kept us updated with expected arrival times. Robin their engineer was competent, tidy and friendly, fixing the problem quickly. We’d not hesitate to use JB Plumbing again in the future.