Endorsed by Which?

JBC

5.0

67 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Nov 2019

About

All that is best about a small, family-run business and the ultimate in skilled joinery and home improvements.

Unlock the potential of your stair with a stunning balustrade.

We manufacture and install stunning staircases and stair balustrades. Handcrafted in Scotland, we have spent years developing and perfecting this specialist product. Combining a commitment to high quality products, materials and workmanship with superior customer service, our family-run business understands what makes a house a home and we deliver it every time.

Excellent value for money, unrivaled expertise, attention to detail and unwavering commitment to creativity, reliability and revolutionary products. These are just some of the things that have helped build our reputation over the last 30 years and will keep driving us forward over the years to come. Serving Edinburgh, The Lothians, Fife and Central Scotland.

What we do

  • Glaziers

  • Carpenters

    • Joinery and carpentry
  • Specialised building trade contractors

  • More Services

    • staircases
    • glass balustrades

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
67 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Oak Staircase Installation
Customer Service
Quality
Value
Although we were in a new build property we have a very creaky staircase which the builder was unable to rectify. We decided to contact companies to enquire about options to rectify the creaks. Roland from JBC quickly responded to our query and came out to take a look and talk over options. Roland was friendly, knowledgeable and explained the options available from a repair through to complete staircase replacement. As we wanted to install a glass balustrade as well as have a solid staircase we decided to go for a completely new oak staircase with glass balustrade. For the installation Roland and Russell did a fantastic job. They removed the existing staircase with no damage and then expertly installed the new staircase. The job took 4 days and we were kept updated on the progress. Roland and Russell worked away diligently cleaning up each night and making sure the staircase was safe. We had no idea on the intricacy of installing a staircase and the value of true craftsmanship in making sure it was installed correctly! We now have solid, fantastic looking staircase with no squeaks! They even made a matching doggy gate to stop our dog from going up the stairs! We are delighted with the installation that JBC completed and are happy to recommend!
Customer in West Lothian Posted on 12/02/2024 , work completed 02/02/2024
The trader replied (on 16/02/2024)
Thank you so much!
Excellent job
Customer Service
Quality
Value
I’m absolutely delighted with my new balustrade, it’s even better than I imagined it would be. Quality and craftsmanship is excellent. Family business, easy to deal with. Roland and Russell were extremely nice and very tidy workers. Didn’t have to redecorate. Can’t recommend highly enough.
Customer in West Lothian Posted on 23/01/2024 , work completed 16/01/2024
The trader replied (on 13/02/2024)
That’s wonderful, thank you!
The website isn't too good to be true!
Customer Service
Quality
Value
When we were looking for a company to install a new balustrade & banister and to hang 5 internal doors, we were taken by the photographs and testimonials that JBC have on their website. They almost appeared to be too good to be true. However, having met Roland when he came to discuss the project and to show us samples of the oak finish and the finish to the glass clamps, I was taken by his demeanour, and I could immediately understand why previous customers had offered such glowing testimonials. When he was joined on site by his brother Russell, for the installation, I was indeed confident that JBC was the correct choice. The level of craftmanship is first class. Not to mention the detailing of the remedial work where the old material was removed. The Birkett Brothers could teach other tradesmen a thing or two about leaving the premises neat and tidy! On completion they left the premises spotless. Such was the level of work that my wife and I have now asked Roland to quote for a new front door.
Customer in Edinburgh Posted on 04/12/2023 , work completed 01/12/2023
Endorsement Reference
Customer Service
Quality
Value
Replace safety glass and install stainless steel clamps to mount glass on balcony. Fit new balustrade of glass and stainless steel newel posts, handrails and D shaped clamps on staircase . From beginning to end fantastic job. Ronald and Russel so professional, innovative, friendly, knowledgeable and so so tidy. Explained everything they were doing and the standard of work was fantastic both on balcony and staircase. From initial survey to completion everything was faultless and also a very fair price. I feel Christmas has come early and can?t stop admiring their work. I have already recommended JBC to my friends. A first class job by first class guys.
Which? Trusted Traders Consumer Posted on 09/11/2023 , work completed 13/11/2018
The trader replied (on 13/02/2024)
Thank you!!
Excellent service
Customer Service
Quality
Value
I asked JBC to fit a handrail to my elderly mother's staircase. They asked me to send some photographs and provided a quote, which was inline with other estimates. I paid a deposit and they ordered the parts and pre-painted the handrail. On the day of fitting they took great care to measure before placing the handrail and vacuumed up every particle of dust created (they brought their own vacuum). The handrail looks fantastic and my mother is delighted that she can now traverse the stairs with ease.
Customer in Edinburgh Posted on 02/10/2023 , work completed 19/09/2023
The trader replied (on 22/10/2023)
Wonderful, thank you!
Excellent Service
Customer Service
Quality
Value
I contacted JBC by telephone, explained what I wanted. They asked me to send photographs of where I wanted my handrails. I received a quotation fairly quickly. The communication throughout the process was 1st class. The job was completed to my 100% satisfaction. This company are a joy to work with and their workmanship is outstanding.
Customer in West Lothian Posted on 27/07/2023 , work completed 27/07/2023
The trader replied (on 28/07/2023)
Thank you so much!
Quality work done efficiently and quickly
Customer Service
Quality
Value
JBC replaced all the balustrades on the stairs of our four storey townhouse. Neatest and tidiest tradespeople we have ever employed! High attention to detail has delivered a result we are delighted with
Alastair in Edinburgh Posted on 06/07/2023 , work completed 30/06/2023
The trader replied (on 28/07/2023)
Thank you so much!
Skilled workmanship of a high standard
Customer Service
Quality
Value
JBC installed a new oak bannister for us. This was quite a complicated job and involved critical angles for jointing to follow the line of the staircase. The end product could not be better, skilled workmanship of a high standard. We are very pleased indeed and highly recommend this company. We have now asked them to quote for further work and look forward to having them back to complete that.
Customer in East Lothian Council Posted on 10/06/2023 , work completed 05/06/2023
The trader replied (on 14/06/2023)
Thank you so much!!
Balcony
Customer Service
Quality
Value
This is the third time we/I have employed JBC. They constructed new double glazed windows for our ground floor, they made a beautiful solid front door, and this time they rebuilt a balcony and balustrade. Russell's and Roland's work is immaculate - attention to detail is standard for them. They remain the best craftsmen we have ever employed. I am thinking of adopting them.
Customer in Edinburgh Posted on 08/06/2023 , work completed 07/06/2023
The trader replied (on 14/06/2023)
Thank you so much!!
Balustrade
Customer Service
Quality
Value
If you’re considering this type of job - look no further. Excellent customer service, excellent job and excellent attention to detail. You won’t regret it. Promise.
Customer in West Lothian Posted on 10/02/2023 , work completed 08/02/2023
The trader replied (on 08/03/2023)
Thank you!