Top class service, absolute pleasure to deal with, no complaints
I have no hesitation in recommending John. I only wish I had used him for the new boiler installation in Nov 2023. I had a new wall-mounted Vaillant boiler fitted in Nov 2023 (not by John) and experienced nothing but problems during installation and minor issues thereafter hence I could not be more pleased than to have found John for its first service. I found John very responsive whether by mobile or email and also kept me informed on the day when his prior appointment overran slightly unexpectedly although he still arrived within the pre-agreed 2 hour arrival time window. John is very amiable and was a pleasure to deal with from start to finish. He even voluntarily explained some of the more practical features of the new boiler that would not necessarily be covered in the manual.
Customer in Greater London
Posted on 04/12/2024
, work completed 07/11/2024
Recommended
Removing Gas Fire
John removed an old gas fire. He was easy to communicate with (mobile and email) and responsive. We were lucky that he had a slot available within 24 hours to do the work as we would have had to wait a couple of weeks otherwise. His price was reasonable compared to others who quoted.
Customer in Greater London
Posted on 03/03/2023
, work completed 03/03/2023
Recommended
Honest, reliable tradesperson
We contacted John because we needed our gas boiler to be serviced and for a digital thermostat to be fitted. John was easy to contact and completely up-front with the costs of the work to be undertaken. John carried out the work as agreed to an excellent standard. We have a young family and John's work has really given us reassurance. We would thoroughly recommend John if you need your gas boiler to be serviced or repaired.
Customer in Greater London
Posted on 03/02/2023
, work completed 02/02/2023
Recommended
New boiler, very happy!
John was recommended to us by a family member to replace our very tired old boiler with a new Glowworm and Mi go smart thermostat. The job turned out to be trickier than first anticipated however this proved no issue for him and he fitted the boiler to a very high standard all at a very good price. Along with this he set up our Mi go system, flushed all radiators and fitted new TRV's and registered our boiler guarantee. The house is now warmer than it ever has been since we moved in! Would highly recommend John and we'll certainly be using him again for any heating jobs we have!
Customer in Medway
Posted on 22/03/2022
, work completed 28/02/2022
Recommended
Would highly recommend
So far, for me, John has fixed an underfloor leak, my gas cooker and given great advice on an issue with a toilet. Always friendly, helpful and honest. Would highly recommend.
Customer in Kent
Posted on 22/12/2021
, work completed 13/12/2021
Recommended
Old gas fire removed and determined options for future
John removed an old gas fire which was not required, tidily and cleanly, and gave advice about the chimney and possible future fires that could be fitted, spending some time investigating possibilities. He was thorough and informative.
Customer in Greater London
Posted on 24/11/2021
, work completed 03/05/2021
Recommended
Boiler service
I found John through Which Trusted Trader. He came on time, serviced my boiler and did all gas safety checks including my gas cooker at a very reasonable price. He also gave me lots of good professional advice which I appreciated very much. I found him very knowledegable, efficient and polite- the tradesmen you can trust. I am so pleased I found him. I definitely will be recommending him to my family and friends.
Customer in Greater London
Posted on 11/11/2021
, work completed 10/11/2021
Recommended
Outstanding work!
I cannot recommend John highly enough. He recently installed a new boiler for me and did a fantastic job. John is reliable, honest, efficient, hard working, knowledgeable, professional and extremely pleasant. He goes above and beyond what is asked of him and takes a great pride in his work. I will definitely be using John in the future.
Customer in Greater London
Posted on 01/11/2021
, work completed 20/10/2021
Recommended
John is amazing
John was recommended to me by a friend and he was professional, cheerful and amazing. I couldn't thank him enough and I would thoroughly recommend him to everyone I know. My boiler stopped working and another plumber replaced a part (£600), it still didn't work and then quoted another £250 to try another part. I had decided to change my boiler as even though it's old, it had been reliable up until this instance. I live outside the area that John usually works in, but he came out to me anyway. John worked out the problem with my boiler straight away, he'd already bought a couple of parts that he thought it might be with him and he changed the faulty part there and then for a fraction of what I'd already paid. He also advised that I didn't need a new boiler so I am very grateful that John made a special trip to help me.
Joanna in Greater London
Posted on 04/05/2021
, work completed 04/05/2021
Recommended
Outstanding Service
John carried out a gas safety check and a boiler service at my property. John was exceptionally polite, extremely helpful and an absolute delight to deal with. He took the time to time to answer all of my questions and nothing was too much for him. As I wasn't able to attend the service itself, John took lots of photographs for me which was really great. Even once the work was done, John provided simply outstanding after care. I cannot recommend him highly enough.
Customer in Buckinghamshire
Posted on 20/12/2020
, work completed 18/12/2020
Recommended
First class
We have used the services of John Humphries many times. Most recently for a boiler service. Each and every time he has been punctual, courteous, honest, pleasant, and above all, extremely adept. His knowledge and experience is extensive and second to none. He is highly recommended.
Customer in Greater London
Posted on 16/08/2020
, work completed 14/08/2020
Recommended
Professional, efficient and reliable
JH fitted a new boiler with wifi operated thermostat, new radiators throughout our house and a water softening system. JH showed up on time, completed the job efficiently to a high standard and patiently explained how to use the wifi thermostat. Would highly reccomend and use for future boiler services.
Customer in Surrey
Posted on 14/08/2020
, work completed 14/08/2020
Recommended
Honest and trustworthy
John did a boiler service and repairs for us as well as fixed a leak under the sink. He was punctual and explained everything that needed to be done clearly. Excellent service and value for money
Customer in Greater London
Posted on 14/07/2020
, work completed 13/07/2020
Recommended
Shower pressure & temperature serviced
JH - Bromley, My shower pressure and temperature had not been working for quite some time. I had other plumbers come to look at it and fix it, however, they were unable to find a solution. JH fixed both issues in a timely and efficient manner. He was very nice, did a clean job, and gave me advice on how to better maintain the shower in the future. I would highly recommend his services and will contact him again for any other future jobs.
Customer in Greater London
Posted on 22/06/2020
, work completed 15/06/2020
Recommended
Reliable and efficient
Our boiler had failed so we were left without heating and hot water. John turned up on the agreed day and time. He quickly identified the fault and sourced the replacement part which he promptly fitted.
Customer in Greater London
Posted on 28/04/2020
, work completed 19/03/2020
Recommended
Very pleased with his work.
Very impressed by his work and would recommend him with confidence.
Anonymous, Dartford
Posted on 22/04/2020
, work completed (undated)
Recommended
Disconnected gas cooker
Johns' initial email response was quick and he turned up exactly when he said he would. He did a fab job and was pleasant and courteous. He gave me some great advice and demonstrated integrity throughout. He completed the job in a timely fashion and completed all of the necessary safety checks. I have recommended John to family and friends.
Customer in Greater London
Posted on 11/04/2020
, work completed 26/03/2020
Recommended
Gas Boiler Service by a Brilliant Tradesman.
My elderly sister was having severe problems with a very well known company in that she was continuously being delayed in having her boiler serviced on a regular basis. I was so pleased to have found John Humphries through Which? Trusted Traders. Although being constantly told by the 'Well Known Company' that my sister's boiler was old and needed a new one, John checked her boiler thoroughly inside and out, saying it would carry on for a few more years yet, with spares parts readily available if needed. Being elderly too, should any problem arise, he said he was only a telephone call away to help. (So reassuring) I was very impressed by his professionalism,workmanship,knowledge and it was a pleasure to deal with a tradesman so pleasant and efficient. It is without hesitation that John is to be highly recommended.
Customer in Kent
Posted on 06/11/2019
(Reviewer did not use service)
Recommended
Broken boiler fitted in no time!
John fitted my boiler over 15 years ago and this is the first time that I have had an issue. Having called John to seek advice on Tuesday evening, he arrived promptly at 07.30 AM the next day, quickly diagnosed the fault (it was the fan). He ordered the part there and then and collected and fitted it immediately. He cleaned the boiler and the flue and thoroughly tested for any harmful emissions. The boiler fired up straight away - hot water and heating restored! John's work is of the highest standard - the area was left clean and tidy, he is a pleasure to deal with - he even fitted a carbon monoxide detector for safety and the overall cost was much lower then I expected to pay. Thank you John!
Customer in Bexelyheath
Posted on 30/10/2019
, work completed 30/10/2019
Recommended
Exemplary
John has done many planned upgrades in our home but he has also come at short notice to deal with emergencies. This week our boiler failed, once he identified that it was not repairable he arrived at 7:30am the following morning with a new boiler, worked non stop until 7pm & did the same the following day, all with good cheer, to ensure we were without hot water for the least amount of time possible. John explains everything really clearly, gives you options for which route to take & is very careful with your money, never giving you an expensive solution when an economical, but equally good option, is available. John always works to schedule & to budget. John’s attention to detail & diligence are outstanding, nothing is left to chance, everything is checked & re-checked. When he has finished work you have complete peace of mind. Due to a health condition I struggle having people I don’t know in my home, I never have that issue with John, he is a joy to have around, puts you at ease & is the only non family member I have ever left unaccompanied in my home. John’s knowledge, dedication & enthusiasm to & for his trade/craft is impressive. He is highly qualified with decades of experience gained at the top end of gas engineering. John is one of life’s good guys, dedicated to his family, he is thoroughly decent, kind, honest, hardworking; these attributes are at the very core of his work ethic.
Customer in Greater London
Posted on 14/09/2019
, work completed 12/09/2019
Recommended
Re-done bathroom
John, worked hard and professionally for the time he was at my property, I just moved in and needed my whole bathroom upgraded, he done the whole work fitting a new shower, basin, WC, towel rail etc, and fitted a new boiler in my kitchen, he was always keeping me updated on what he was doing. Even after I paid him he came back to put up a mirror and toilet roll holder in the bathroom, FOC. John’s prices were competitive and I am totally satisfied with the work he carried out studiously from start to finish, completing the job in the time frame he laid out before the work commenced, I would definitely recommend John Humphries as a trustworthy tradesman.
Stewart Bunting
Posted on 05/09/2019
, work completed 04/09/2019
Recommended
Great service again
I rang John on Monday and he came round Wednesday and was able to fix my leaking toilet. As always he knew exactly what to do and fixed it immediately always explaining and asking if that is ok. Gave me a price and stuck to it. Always makes sure everything is working before leaving and I trust him to give me an honest price for his job. Always excellent service with John.
Kerry Murray, Greater London
Posted on 04/09/2019
, work completed 04/09/2019
Recommended
Best in the business
I can truthfully say that John is by far the best plumber i know. He works with his brother Brian and they crack on at 100mph and the job is finished before others would even get going. The attention to detail in the pipework is great and I have never had an issue with a boiler or any other plumbing work that they have done for me. They do lots of work for me and my clients and I have had superb feedback from the people I refer them to also.
Kevin Murray
Posted on 25/06/2019
, work completed 03/06/2019
Recommended
Excellent job
John did an excellent job, correcting work that had been poorly completed by another plumber. The work was completed quickly and to a high standard, and John left the work area clean and tidy. I would definitely use him again for any future plumbing works.
Customer in Greater London
Posted on 24/06/2019
, work completed 21/06/2019
Recommended
Great job!
Having moved to a new house we were looking for a reliable engineer to replace an old, gravity fed system with a combi boiler. Without much knowledge or experience with gas-fired central heating, we have decided to go with manufacturer's recommended installers. John Humphries contacted us following an online enquiry. He visited site several times to establish our requirements and explain available options. He listened to our ideas carefully and provided detailed quotation containing a number of upgrades to suit our preferences and budget. He was also very flexible arranging his visits around our busy schedules, always very punctual. Prior to commencing work John ensured all surfaces were protected from dirt or damage. In 2 days, we had the old boiler and hot water cylinder removed, all the radiators replaced, new combi installed and all necessary plumbing done including thorough, power and chemical flush of the existing pipework. What we were amazed with was John's exemplary attention to detail and ability to explain each step in layman’s terms. On completion, we have gone through the tests and paperwork ensuring we are confident operating the system. We have also received our Gas Safety Certificate as well as an upgraded, 10 years manufacturer’s warranty. In conclusion - we rarely take time to leave feedback but on this occasion - 5 stars well-earned and we can honestly recommend John Humphries as a reliable, knowledgeable and and trustworthy professional.
Customer in Greater London
Posted on 24/04/2019
, work completed 23/04/2019
Recommended
Charlie Wilson
John came to my house to fix my boiler. Very fast response and politie service. Definitely know who to call if something goes wrong again!
Customer in Greater London
Posted on 20/12/2018
, work completed 19/12/2018
Recommended
Outstanding Service
My parents needed someone to disconnect an old range cooker safely and return the next day to install their new one. Having told John that my mum was in desperate need of the work being carried out ASAP, John made himself available, despite his busy workload. John arrived when he said he would and, not only did he disconnect the old range cooker as requested, but also fixed a number of issues to do with the gas pipe installation (previous work has seen some of the pipes installed upside down) - all for the same price quoted for uninstalling the cooker, which was considerably cheaper than others on here. John also managed to find the gas meter when my dad told him in passing he couldn’t find it. As part of the service, he also inspected the boiler in the loft, provided my folks with a diagnosis as to its health, which got a thumbs up, and even offered to fit a light in the loft area, all without requesting him to do so. On the second day, John returned on time to install the new range cooker, ensuring everything was safe and in working order. At one point my dad, who isn’t too steady on his feet, fell over. John managed to catch him and helped him sit down, genuinely taking time out to ensure he was okay. My folks can't stop banging on about the stellar service received by John. In this day and age, where so many people try to throw in hidden charges, John is breath of fresh air. A+ service and a great, genuine guy. Thanks very much!
Customer in Greater London
Posted on 15/12/2018
, work completed 11/12/2018
Recommended
Fast, tidy and an excellent job
John installed a new boiler and gas fires for us. He worked cleanly and has done a wonderful job for us. He was also a pleasure to have, very polite and gave us some fantastic advice. I would highly recommend John for any gas works and will certainly use again.
Customer in Greater London
Posted on 13/12/2018
, work completed 26/11/2018
Recommended
Fantastic work from start to finish. Highly Recommend.
I have never left a review on a tradesman before, as I have never been overwhelmed by how good they have been. I am therefore very happy to be writing a review at last, having found an amazing boiler supplier and installer. My old boiler was turn off by British Gas and I was left with no heating. I called Humphries Heating and Plumbing, after being recommended them, as well as British Gas and some other boiler installers. John Humphries came immediately to me to quote for the new boiler as he knew I was without heating. British Gas, and the other installers could not come to see me to quote for nearly 2 weeks! Having given me a very good quote, John Humphries cleared 2 days, that week, in his diary to be able to come and fit the boiler. He fitted the new boiler (having discussed several boiler options with me) and corrected my flume that was not compliant with the regulations. This ended up being a much harder job than a straight boiler swap, but at no point did John Humphries complain or increase the agreed price. John was a helpful, tidy and friendly throughout the 2 days and I enjoyed having him in the house. He has since come back and fixed 2 thermostats (nothing to do with the boiler) to improve my heating. I can honestly say John Humphries is the best heating specialist I have ever used. I would never use anyone else now and highly recommend him.
Customer in Greater London
Posted on 12/12/2018
, work completed 29/11/2018
Recommended
Great work!
Satisfied with completed works would highly recommend
Jagrai
Posted on 19/11/2018
, work completed 19/11/2018
Recommended
Great job
Central heating replacement and boiler installment . Very thorough and meticulous - excellent communication.
iancfc89
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Boiler & Heating Installation
Installation of Central Heating, Renewal of plumbing system & servicing of boiler
John Bromley
Posted on 20/09/2018
, work completed 20/09/2018
Recommended
Trusted plumber
John Humphries fitted a new boiler last February and has also carried out some smaller plumbing work for me. I have always found him punctual, knowledgable and very pleasant. I would have no hesitation in recommending him to my friends and relatives.
Marie Cunningham
Posted on 28/02/2018
, work completed 28/02/2018
Recommended