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Endorsed by Which? Trusted Traders

Just Heat Services Limited T/A Just Heat

Profile thumb just heat logo new
5.0

183 Reviews

Opening Hours
Today -
  • Monday 07:00–17:00
  • Tuesday 07:00–17:00
  • Wednesday 07:00–17:00
  • Thursday 07:00–17:00
  • Friday 07:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Just Heat have been trading since 2005 providing professional services to customers in Kent and Sussex for all of their heating and hot water needs. With a vast experience in the heating industry, we can offer a wide range of services to the highest of standards.

By talking to you and understanding your heating and hot water needs, Just Heat can design and install a system to match your exact requirements.

We are a Gas Safe registered company and Worcester approved installers (WAI) and have the level of knowledge and expertise to ensure our customers receive nothing but the best service.

We have designed and installed heating and hot water systems for a range of properties, from single bedroom apartments to large multiple bedroom and bathroom dwellings.

Our professional and competent engineers can offer a reactive service to ensure your gas appliance breakdowns are attended to promptly. Through experience, we have a stock of common fault spare parts are available same day or next day.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Boiler repair
    • Boiler servicing
    • Boiler installation
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Solar water heating
    • Air source heat pumps
    • Solar panels
    • Ground source heat pumps
  • More Services

    • full heating design
    • specification and commissioning.

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
183 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Highly recommended
Customer Service
Quality
Value
Justin helped fix a leak with our unvented water cylinder. He was very quick in replying to my email and was able to see me the same day. I was impressed with his knowledge and explanation of the issue clearly. A previous plumber had quoted additional works for which Justin had doubted was necessary which ended up saving me time and money. He also carried out our annual boiler service thoroughly and was the first plumber in three services to actually fill out the service manual instead of just putting a sticker on the boiler! I will definitely be been using Justin again if the need arises and for future services and have already recommend him to other households on our development
Customer in Kent Posted on 15/11/2021 , work completed 24/09/2021
Excellent service, very knowledgeable
Customer Service
Quality
Value
Justin helped us with a boiler fault, he came on short notice and accommodated us in his busy schedule. He was prompt in finding the fault and had everything needed to repair it. He felt very confident and honest in his communication, I will highly recommend him.
Customer in Kent Posted on 10/11/2021 , work completed 10/11/2021
Fast response for urgent boiler replacement
Customer Service
Quality
Value
Justin provided a competitive quote and provided sound technical information in support of it. He responded promptly to the initial contact and completed the work quickly and on time. Very grateful to have the heating back up and running!
Customer in Kent Posted on 06/11/2021 , work completed 01/11/2021
General plumbing servicing & repairs
Customer Service
Quality
Value
Justin Marchant was recommended to me about 8 years ago by a friend, who was himself an experienced plumber. He has serviced our boiler and dealt with any other plumbing problems since then promptly and efficiently.
Customer in Kent Posted on 26/10/2021 , work completed 07/10/2021
Quick, knowledgeable service
Customer Service
Quality
Value
Justin came the day I called him about a central heating boiler failure, even though I was not a regular customer, and had fixed the problem at what seems a reasonable price within a few days. He responds quickly to communications too.
Customer in Kent Posted on 22/10/2021 , work completed 21/10/2021
Professional Job and Reasonable Charge
Customer Service
Quality
Value
Justin did an excellent job for us this morning. Very efficient and professional. Charge at a very reasonable level. Kind and good at communications. Reliable and recommendable. Will have him in our list of priority of engineers.
Customer in Kent Posted on 04/10/2021 , work completed 04/10/2021
Great job under trying circumstances
Customer Service
Quality
Value
Boiler service, new hall radiator, gas fire service and TRV replaced. All this when a meter replacement man arrived unannounced. Had to work some of the time without gas or electricity. Good job well done. I would highly recommend Justin and his team.
Customer in Kent Posted on 04/09/2021 , work completed 06/08/2021
On Time on Budget, highly recommended.
Customer Service
Quality
Value
Installation of a new Worcester boiler. Justin responded quickly to the initial enquiry and arranged a site inspection. Options and potential issues were explained clearly and shortly after the site visit a competitive quotation was received for the installation. The installation itself was completed very efficiently (on time) with the minimum of disruption. A post-installation query about the boiler's operation was responded to extremely quickly.
Customer in Kent Posted on 23/08/2021 , work completed 19/08/2021
Highly recommended
Customer Service
Quality
Value
I couldn't recommend Justin and his team enough. Having been messed around by a previous plumber, and our gas being switched off due to carbon monoxide monitors alarming, we were in desperate need for a replacement boiler asap, especially with 2 young children in the house. Justin was incredibly helpful and accommodating and fitted us with a new boiler within 24hrs. He is extremely knowledgeable in his trade and conducts a thorough assessment when quoting to ensure the best job is done for the best price. We will definitely use again and recommend to our friends in the area. Thanks again Justin!
Customer in Kent Posted on 19/08/2021 , work completed 05/08/2021
replacement boiler
Customer Service
Quality
Value
When we moved into our new home the boiler was not fit for purpose and we were very pleased we found JustHeat to repair it, we were immediately so impressed with everything about Justin and when we were then ready to go ahead and have the necessary replacement installed we knew we wanted to call a trusted expert back in. We had every confidence that he and the team would do a great job for us and they did not disappoint, we only had to wait a week from accepting their quote and on the day they worked with a professionalism and attention to detail which was so good to see and much appreciated. Highly recommended :)
Customer in Kent Posted on 15/08/2021 , work completed 04/08/2021
True professional
Customer Service
Quality
Value
Justin knows his job better than most heating engineers/ high-end plumbers. But he’s not afraid to ask the manufacturers or his colleagues technical questions where necessary - I know, because I’ve heard him ring people up for some obscure boiler pressure figure while servicing our machine. I find that impressive. I also like the fact he is also a fire fighter - the heating business is now secondary to his main vocation, which is saving lives. I find that inspiring. In addition to all that, Justin’s firm prices things very reasonably - so what more could you want?
Mark in Kent Posted on 06/08/2021 , work completed 05/08/2021
Boiler service and new heating controls
Customer Service
Quality
Value
Quick and professional service. Very fair prices, very considerate and friendly. Arrived on time and gave a full record of all work done. Explained and showed how the new heating controller worked.
Sandra in Kent Posted on 25/07/2021 , work completed 23/07/2021
Annual Boiler Service & Replacement of Kitchen Tap
Customer Service
Quality
Value
Efficient & competent service as usual. Kindly fitted the replacement tap at the same visit, very fair on pricing for the extra work.
Diane in Kent Posted on 21/07/2021 , work completed 16/07/2021
Excellent Work
Customer Service
Quality
Value
Justin was very professional from day one when seeing the property and quoting the work. He was extremely knowledgeable and very competitively priced. Due to COVID the work had to be delayed but this was no bother for Just Heat. The work was to remove the old boiler and system from the kitchen and replaced with a top of the range combi boiler in the garage. Their work is spot on, very neat and tidy and extremely efficient. Nothing was a bother for Justin, Luke, George and even adapted the work to include fitting a washing machine. We will be doing more work with them in the future, Highly recommended!
Customer in Kent Posted on 16/07/2021 , work completed 14/07/2021
Boiler Service and Radiator replacements
Customer Service
Quality
Value
This work was completed on Thursday 8th July. It was carried out very efficiently and to our satisfaction. The plumber, George, was very tidy and cleaned up all the work prior to leaving. He was knowledgeable, courteous and constructive with options. The work was professionally completed in a diligent fashion, within the proposed time scale. We would highly recommend J.H.Services.
Customer in Kent Posted on 12/07/2021 , work completed 03/06/2021
Remove old boiler from kitchen and re-locate new Worcester Bosch
Customer Service
Quality
Value
From the time Justin first visited the property to make recommendations we felt confident that he had the solution for us after going through a number of proposed options. A Worcester Bosch combi boiler was selected which was capable of supplying two bathrooms and could cope with the high water flow. The old boiler was removed from the kitchen to free up cupboard space there and the new boiler installed in what was previously an airing cupboard. Two gains there, a kitchen cupboard freed up and an airing cupboard gained. On the day of installation, both he and George turned up on time and proceeded to lay sheets down to protect the floors. Working as a team soon becomes apparent through the day as the project started to gather momentum and progress was significant. Hence to say there was very little lost time as they obviously knew their business. Being a retired engineer quality was important as this reflects the care that a tradesman applies to a job. No worries there as all pipework was very neatly and precisely done. Although we didn’t have hot water for one night the whole installation only took just over a day and a half to complete and we were soon fully up and running again. On completion, all rubbish was removed and the areas affected were left clean and tidy. From this experience, we wouldn’t hesitate in recommending Just Heat and we will be using them to replace current radiators that need updating. Our thanks to Justin and George for their professional work.
Mike Posted on 28/06/2021 , work completed 15/06/2021
Great work
Customer Service
Quality
Value
Justin was everything you hope a boiler repair/service tradesperson would be. Good coms, great advice and help, v speedy work, competitively priced. Would recommend.
Andy in Kent Posted on 20/06/2021 , work completed 10/06/2021
Professional and knowledgeable
Customer Service
Quality
Value
Justin is a delight to work with. Not only does he really know his product, he is also superbly professional in his conduct and delivers quality work. Justin understands how to deliver a premium service. I’ll definitely be calling Justin again.
Dieter in Kent Posted on 19/06/2021 , work completed 02/06/2021
New Boiler System
Customer Service
Quality
Value
Justin and George did a great job fitting a new heating system and sorting out some of the peculiarities of the existing system. It is a very neat job they explained how every thing works very well. The system has been altered to allow the use of softened water in the home without destroying the heating system. I am very pleased with the work and very grateful they could fit me in at relatively short notice.
Customer in Kent Posted on 23/05/2021 , work completed 21/05/2021
New Gas Boiler
Customer Service
Quality
Value
The service was extremely professional from the first meeting and survey to finishing the job. The work included removing our old boiler and replacing it with a new Worcester Bosch Boiler and new central heating pump. George our engineer was courteous extremely neat tidy and most importantly to us Covid secure while carrying out the work. The work was completed on schedule and the boiler works like a dream. The cost of the works was very competitive and I thought great value for money. I have no hesitation in recommending Justin and his team from Just Heat and look forward to welcoming them back when the boiler is serviced. P-G
Customer in Kent Posted on 16/05/2021 , work completed 29/04/2021
Brilliant detective work by Justin to work out our heating problems
Customer Service
Quality
Value
We have a ridiculously complex boiler system and have had various issues with it over the years. The people who installed it stand by and looked puzzled, but then we found Justin and he has been brilliant. He has a determination to solve the puzzle and work out the problem, and seems to be the only person who really understands how it works. We are indebted to him and I can't recommend him highly enough. Always helpful and responsive, and a superb heating engineer.
Customer in Kent Posted on 15/05/2021 , work completed 12/05/2021
Fitted me in at short notice and resolved the issue with boiler as quickly as possible
Customer Service
Quality
Value
I am really happy with the service Just Heat provide and would highly recommend them. Justin not only fitted me in at short notice, he identified the problem, helped me find another tradesman to resolve a related issue and got my boiler running again as quick as he could and on top of that the bill was very reasonable. Justin and his team are knowledgeable, helpful, friendly, trustworthy and reliable. Excellent service!
Julie in Kent Posted on 26/04/2021 , work completed 14/04/2021
Prompt, competent and friendly service
Customer Service
Quality
Value
The work was a routine annual service, with checks of boiler and controls. As the work was of a minor character, the firm did not have the opportunity to demonstrate the full range of their expertise! Although routine, the work was actually carried out the next day after I requested it, and the engineer, George, was efficient, friendly in manner and appropriately informative on what he was doing. I welcomed him asking me, as a helpful reminder, if there was anything else I needed to be done.
Customer in Pembury Posted on 26/04/2021 , work completed 16/04/2021
Superb job
Customer Service
Quality
Value
Justin and team sorted my boiler problem immediately ..... great job and saved the day as it was really cold!
Steve in Kent Posted on 06/04/2021 , work completed 06/04/2021
Justin saves the day again
Customer Service
Quality
Value
We had an issue with our boiler that we attempted to sort with the manufacturer on warranty. They came and fixed one issue, but also found an electrical issue so couldn’t test and recommended getting our usual plumber to do a quick service and test. Had to get an electrician over to sort that, once done I called Justin to see if he could help. At this point we hadn’t had heating/hot water for over a week. Justin’s team came within the hour and performed the service and test very efficiently, and got us back up and running again. I believe this is now the third time in the last five years that Justin’s helped us with various issues at short notice, and always does an excellent job.
Customer in Kent Posted on 09/03/2021 , work completed 09/03/2021
Boiler service
Customer Service
Quality
Value
Contacted Justin to carry out a service for our boiler which he and Dan fitted previously a couple of years ago. A time was arranged later that day(!) and George carried out the service. All done satisfactorily - will be booking in again for the next service!
Customer in Kent Posted on 03/03/2021 , work completed 02/03/2021
Excellent job
Customer Service
Quality
Value
Justin, Dan, and George have done an amazing job on my blocked central heating system. Having had several other companies to try and solve the problem Justin and his team have sorted it and now all up and running efficiently. Very knowledgeable and explained everything really well. I Will definitely use them again
Customer in Kent Posted on 02/03/2021 , work completed 23/02/2021
Boiler installed and serviced
Customer Service
Quality
Value
Just Heat installed and subsequently have serviced our boiler for three years now, all perfectly satisfactory.
Customer in Kent Posted on 23/02/2021 , work completed 08/02/2021
Replacement boiler
Customer Service
Quality
Value
We 100% recommend this company, as to how fast and efficient they were in replacing our boiler we are now warm. Many thanks to Justin and Dan.
Customer in Kent Posted on 08/02/2021 , work completed 02/02/2021
New Boiler Install - Excellent and Reliable Service
Customer Service
Quality
Value
I have been using Just Heat for a while and have always found Justin to be friendly, reliable and due to his extensive knowledge able to go straight to the problem and provide a solution at a reasonable cost. Just before Xmas my old boiler was playing up (again) and having decided its days were numbered, I asked Justin for a quote for a new boiler. He discussed the various options with me and provided a detailed quote which was thorough and competitive. Last week a new boiler was fitted and what could have been a disruptive and major inconvenience, was carried out very professionally and efficiently. Credit and thanks to George who was punctual, very polite, communicated well throughout and had a very good work ethic completing the installation on time and leaving everything clean and tidy. A follow up call from Justin to see that everything had gone okay and the new boiler was working well completed the excellent service. I'm another very satisfied customer and have no hesitation in recommending Just Heat to you.
Customer in Kent Posted on 07/02/2021 , work completed 04/02/2021
New Boiler
Customer Service
Quality
Value
We choose Just Heat as we wanted to use an independent local company with good reviews to supply and fit a replacement gas boiler, and are very pleased. Justin, and his colleague, did a great, professional job - helpful, informative and fair price. A slight problem a couple of days later (a Sunday), Justin came straight out - turned out to be my error, but he still spent time checking everything else was OK. Based on our experience, no hesitation in recommending.
Customer in Tonbridge Posted on 01/02/2021 , work completed 29/01/2021
high quality work and very trustworthy
Customer Service
Quality
Value
Justin was very thorough from the initial discussion, talking through different options with us and giving us a lot of confidence in the works and decision we’d made in terms of boiler options. Justin arrived promptly on the day the work’s started, was polite, friendly, took care of my house, explained what would be happening and did an excellent job. I would highly recommend Just Heat services ltd and will definitely use them again if I need any future heating works.
Customer in Kent Posted on 31/01/2021 , work completed 21/01/2021
Upgrade boiler and flush heating system
Customer Service
Quality
Value
I have used Just Heat a few times now for some fairly complicated work and their work is very good and very reliable. They provided a quote for the work which was competitive and also completed the job in the time set. They took plenty of time to discuss the job with me both before and during the job. The end result is that the system now works as it should. I am very happy to recommend Just Heat services.
Customer in Kent Posted on 29/01/2021 , work completed 27/01/2021
New boiler installation with radiator upgrades
Customer Service
Quality
Value
Visited to survey and provided a quotation promptly and at work in the flat within 2 days of order. Removal of old boiler and installation of new boiler went smoothly and completed within the day despite a few issues that had to be overcome. Good communication with Justin and options explained well. Would use again.
Customer in Tunbridge Wells Posted on 28/01/2021 , work completed 21/01/2021
Speedy service and efficient
Customer Service
Quality
Value
We had never used Just Heat before, but they came very quickly only a few days before Christmas to replace a part as we only had hot water when the central heating was on. They telephoned to say when they were on their way, were very friendly and efficient and called the next day to check everything was fine. We would highly recommend Just Heat and were very happy with the service.
Customer in Kent Posted on 23/12/2020 , work completed 22/12/2020
Boiler replacement
Customer Service
Quality
Value
Just Heat quoted for a boiler replacement just before the winter rush, and were the only company out of three I requested quotes from to actually come back to me. The communication was excellent and the quote reasonable. The work itself was done to a very high standard. Once the work began, the engineer encountered various unforeseen problems in my hundred-year-old house, but dealt with them swiftly and efficiently. All the mess was cleared away, and I was well-informed by the engineer of the workings of the new heating system. I'd definitely recommend their services.
Customer in Kent Posted on 18/12/2020 , work completed 17/12/2020
Boiler replacement
Customer Service
Quality
Value
I was recommended Just Heat by family members. The initial survey was thorough and informative regards recommended system design and necessary upgrade to mains water/gas supplies. Communication throughout has been excellent and all works carried out to schedule/cost and to a high professional standard. Staff were polite, competent, clean workers who took pride in their work. Apart from mains water supply installation was copper pipe throughout. Explanation of system and control on completion was also thorough and I have received follow up calls to ensure all are working satisfactorily. I have no reservations in recommending Just Heat services.
Customer in Kent Posted on 17/12/2020 , work completed 06/11/2020
Excellent boiler installation
Customer Service
Quality
Value
First class service. New gas boiler installation, pipework and radiator valves fitted exactly as per quotation. Pipework very neat and professional and finished to a high standard including tidy-up and even anti-bac spaying. Work carried out in a punctual, timely and safe fashion. Justin and his team are a sparkling light to the profession.
Customer in Kent Posted on 13/12/2020 , work completed 09/12/2020
Trust and Honesty
Customer Service
Quality
Value
Trust and honesty are a big deal and from our initial phone call through to completion of the job we found Justin to be a man of his word. Our boiler service was carried out very thoroughly by Dan who offered both expert advice and professionalism. Just Heat Services really does deserve all of its excellent reviews.
Customer in Kent Posted on 30/11/2020 , work completed 27/11/2020
Had our boiler serviced excellent service
Customer Service
Quality
Value
Had our boiler serviced and safety checked Justin provides a prompt service with great communication in a safe and friendly manner leaves your home as you would expect to find it clean and tidy. I would recommend Just Heat for all your needs.
Customer in Kent Posted on 30/11/2020 , work completed 26/11/2020
Does a good job
Customer Service
Quality
Value
Justin installed our pressurised hot water tank and boiler 5 years ago and we get him back to service it each year. This time he also sorted a couple of elderly faulty radiator valves for us and installed a Hive controller to replace the existing thermostat. His work is incredibly neat and tidy. His plumbing is a work of art. He is friendly and we have no hesitation in recommending him.
Customer in Kent Posted on 28/11/2020 , work completed 26/11/2020
Amazing results. Really knowledgeable and helpful. Definitely recommend.
Customer Service
Quality
Value
Justin of Just Heat Limited came recommended to us by our builder and we are so pleased we took his recommendation. Justin has been so helpful all the way through, offering advice and suggestions even as far as the specific type of tap. We gave Justin the brief about what we wanted to achieve and he spent time understanding what we wanted and gave us advice on options and fittings and how to get the result we wanted. Justin and Dan's work has been excellent all the way through and we cannot fault it. We will certainly be using them again for our next project.
Customer in Kent Posted on 20/11/2020 , work completed 13/11/2020
Service & Repair
Customer Service
Quality
Value
First time I have used Just Heat Services and it will not be the last. On time and very efficiently completed. We had a small leak which could not be traced before. Justin had no problem resolving this issue and also correcting our flue, which had been altered due to new rendering being applied. This was not planned, but Justin was happy to resolve. Overall very happy with the service very professional. Clean & friendly service. Many thanks Mark & Sue
Customer in Kent Posted on 26/10/2020 , work completed 23/10/2020
Exemplary service
Customer Service
Quality
Value
We were introduced to Justin by a friend, which gave us confidence at the outset. The service received was exemplary. Justin reviewed our situation, which quickly turned into the need for a new boiler. In timely fashion, Justin’s colleague Dan was on hand to carry out the work. Too often, Customer Service is a forgotten art but Dan was truly exceptional and should be applauded for his manner as much as his work ethic. Replacing a boiler isn’t on many wish lists but Dan made it painless, ensuring we were kept up to speed with progress and tidying as he went. My wife and I would strongly recommend Justin, Dan and team.
Customer in Kent Posted on 12/10/2020 , work completed 08/10/2020
Replacement Boiler
Customer Service
Quality
Value
I needed a new boiler ASAP. Justin and Dan make a very efficient and friendly team. The boiler and a replacement radiator were fitted very quickly and with minimum mess. The new parts have been made to fit in with hardly any need for redecoration.
Customer in Kent Posted on 25/08/2020 , work completed 20/08/2020
Complete replumb to a very high standard
Customer Service
Quality
Value
Justin, Dan and team completely replumbed our 1920s house, including changing all radiators, pipework, and replacing the old gravity fed system for an unvented cylinder and fitting a new boiler with Nest controllers and a water softener. Despite the fact that I changed the specification several times, including moving the equipment from downstairs into the attic, which made the job a lot harder, Justin worked around this and finished the job on time. He also dealt with the water board in arranging our mains pipe to be replaced. We’re very happy with the work done, which has been done to a very high standard. Justin is friendly and easy to deal with and I would certainly recommend Just Heat or use them again.
Customer in Kent Posted on 17/08/2020 , work completed 05/08/2020
Boiler Service
Customer Service
Quality
Value
Had our boiler serviced and a gas safety inspection, The service was efficient, excellent and friendly, would certainly recommend Just Heat.
Customer in Kent Posted on 07/08/2020 , work completed 06/08/2020
Great service, job well done, highly recommended
Customer Service
Quality
Value
We had a combi boiler fitted to replace our existing gravity fed system as we are contemplating a loft extension at some time in the future. Justin had to route a new gas supply pipe from the garage through to the house, extensive pipework changes were made and the new boiler was re-located in the airing cupboard. Every stage of the work was discussed before and during the job as some changes were made. Both Justin and Dan are extremely professional, very thorough and tidy. Their work was of a very neat and high standard. Justin has done previous work for us and we have never had any problems with his work or aftercare. We would highly recommend Justin and Dan
Customer in Kent Posted on 04/08/2020 , work completed 19/06/2020
Gas Safety Check for Landlords
Customer Service
Quality
Value
Excellent service as always. I was not present when the work was carried out but the job was carried out with minimal fuss and good contact with the tenants to arrange suitable time for the job.
Customer in Kent Posted on 04/07/2020 , work completed 04/07/2020
Professional, friendly service.
Customer Service
Quality
Value
For first time home owners, installing a new heating system seemed a daunting and expensive task. Thankfully Just Heat we're there to guide us through the process, from expert advice for where to relocate the boilier, to best placement and types of radiators to suit a room. Work began quickly, and was completed to a very high standard. We were really impressed with the service and we felt we were in safe hands through the entire project. Would recommend Just Heat to anyone looking to modernise their central heating system. 5 star service.
Customer in Kent Posted on 02/07/2020 , work completed 26/06/2020
New Boiler
Customer Service
Quality
Value
Fitted new boiler and reconfigured some complicated pipework. Justin was efficient and tidy, good humoured and helpful easily overcoming any obstacles as they arose. (Even changed a tap for me) All fully tested and followed up later to check everything was ok. Would not hesitate to recommend Just Heat. Top Job!
Customer in Kent Posted on 04/06/2020 , work completed 08/05/2020
Excellent service
Customer Service
Quality
Value
Justin was very professional and informative. He was able to come round the day after my enquiry. He gave us quotes for both a repair and a new boiler. We decided on the new boiler which Justin was able to fit the next day. I would thoroughly recommend his outstanding service.
Customer in Kent Posted on 24/05/2020 , work completed 28/04/2020
Fantastic professional and speedy service
Customer Service
Quality
Value
Justin was both professional and informative when replacing a broken boiler. He was able to see the boiler the day after my enquiry and on discovering it was beyond repair he sourced and fitted a new one the very same day. I would thoroughly recommend his outstanding service.
Customer in Kent Posted on 06/05/2020 , work completed 05/05/2020
Very, very happy customer
Customer Service
Quality
Value
Our boiler blew up just as the COVID crisis was beginning to bite. It was before lock down and we were able to get 5 quotes but Justin's stood out. He was the most thorough, gave us the most confidence that he understood all of the issues and could think them through. His price was competitive and the Bosch Guarantee the longest. As he had foreseen, the replacement of the boiler was only half of the problem but the replacement was completed within a week of accepting the quote. He was unable to complete the commissioning as the gas supply was inadequate. We then had to find contractors to install a new supply pipe under lockdown. Justin helped us with a couple of suggestions in addition to others we found through Which? and other sites. He also provided technical advice to ensure that we specified the work required accurately and got clear costings. It was one of his leads (a contractor using moling technology) that provided the best and most economic solution. Justin liaised with the moling contractor and UK Power networks and fitted the new pipe into our gas meter and boiler, all commissioned whilst observing social distancing requirements carefully. Our new system has now been working for a month and is a clear improvement on our previous boiler and looks like it may be more economical. Justin did not invoice us until all the work was completed and his bill was only slightly more despite the extra work involved. We are delighted with Justin's work and service.
Customer in Kent Posted on 06/05/2020 , work completed 28/03/2020
Quick & efficient
Customer Service
Quality
Value
Justin came round the same day I contacted him, and resolved a problem I had with a pump continuously working. I had tried to get someone to fix it, who did not really know the solution, then someone else who kept putting me off. I would certainly recommend Justin, not only did he resolve my problem, explaining what he was doing, but he also reorganised the wiring in the airing cupboard and left it a lot neater.
Customer in Kent Posted on 30/04/2020 , work completed 22/04/2020
Excellent service
Customer Service
Quality
Value
After arriving home from our holiday to no heating, Justin arrived, diagnosed the problem, ordered the part and returned the next day to fit it. Excellent service would recommend. Thank you.
Customer in Kent Posted on 25/04/2020 , work completed 22/03/2020
Would recommend 100%
Customer Service
Quality
Value
Justin fixed and serviced my leaking Bosch combi boiler. Really good service and very very reasonable cost for the amount of work involved. I have no hesitation in recommending 100% and will be sure to use in the future.
Customer in Kent Posted on 17/03/2020 , work completed 17/03/2020
Highly Recommended
Customer Service
Quality
Value
Justin stepped in shortly before Christmas, averting a potential disaster over the holidays. Another firm had tried to deal with a leak and a boiler problem but had fixed neither, leaving a sagging ceiling and a quote for a complete new central heating system. Justin promptly fixed the leak and the ceiling and the boiler issue was resolved without unnecessary expense. We appreciated his readiness to explain which work was and was not required, and his helpful, understanding response to some coordination issues that arose because we could not be there ourselves. Just Heat will definitely be our first choice in future. Thank you.
Customer in Kent Posted on 04/02/2020 , work completed 23/12/2019
Knows their stuff!
Customer Service
Quality
Value
Justin and his team know their stuff! Having Justin round to quote and do the work was a pleasure and a learning experience. He took his time to explain to us exactly what needed to be done and why, even managing to quote sections and page numbers of the manufacturers manuals and regulations. You're in safe hands with Just Heat! He's also been great with some unrelated questions, always being friendly and clear.
Customer in Kent Posted on 03/02/2020 , work completed 24/09/2019
Boiler service
Customer Service
Quality
Value
Contacted Justin to carry out a service for our boiler which he and Dan fitted previously just over a year ago. Time and date were arranged and Dan carried out the service. All done satisfactorily - will be booking in again for the next service!
Customer in Kent Posted on 27/01/2020 , work completed 23/01/2020
We had some problems, but overall I was impressed
Customer Service
Quality
Value
TLDR – I recommend them. We got two quotes for the work, Just Heat (Justin) was the higher of the two, but he provided a much more detailed breakdown of the costs and options we could take to reduce this if we wanted to. Both in person in a very thorough chat through the options (not like a stereotypical dodgy double glazing might do, but genuine and helpful) and in the follow up quote for the work. It was this explanation and breakdown that made me feel confident Justin clearly knew what he was talking about and seemed to care. The job was to remove a very old boiler from the kitchen and install a new fancy one in the upstairs airing cupboard. On day one we had some issues, and had Justin not come so highly recommended on Which I might have asked him not to come back. They were genuine mistakes, and in the follow up phone calls I had with Justin I could tell he was thoroughly annoyed with himself (I've been in similar situations!) so I gave him the benefit of the the doubt and we got the situation sorted out and the work continued well. The way Justin handled the situation and finished the work outweighed my initial disappointment. We've had multiple compliments on the extremely neat pipework and the boiler itself. Just Heat quote fairly, explain what you're getting, explain the upheaval it might cause, resolve any problems well and seem to take care and pride in their work. I will be using them again and recommend you think about at least getting a quote.
Customer in Kent Posted on 29/12/2019 , work completed 18/10/2019
Extremely Prompt Response To Boiler Problem
Customer Service
Quality
Value
After ringing over 12 different gas engineers in my local area, who were unable and unwilling to help me, luckily I was recommended Justin. After telling him the problem he knew exactly what was wrong and how to fix it. He picked up the part on route and came to fix my boiler all on the same day, fitting me in at the end of his day! I have already recommend him to 2 of my friends. Would definitely recommend his service. Thanks again Justin!
Customer in East Sussex Posted on 20/12/2019 , work completed 18/12/2019
Central Heating Installation
Customer Service
Quality
Value
Having read the reviews I called on Just Heat Services to provide a quote for the installation of gas central heating. Happy with the quote and the advice provided. Justin and Dan completed the work last week, installation of new boiler, pipework, radiators etc. They're a friendly and trustworthy team, I was comfortable leaving them with a key whilst I was out at work. No issues and they're very tidy, came home last Friday to a warm and tidy home. Very happy customer. Will definitely call on them again as the need arises, I highly recommend.
Customer in Kent Posted on 15/12/2019 , work completed 13/12/2019
Trustworthy Reliable tradesmen
Customer Service
Quality
Value
Having used Justin a few times over the years we used him again recently and was reminded how good Just Heat are. We had several jobs that had been building up and arranged for them all to be done - installing some new radiators including pipework adaptions, replacing all existing TRVs including flushing and resetting up of heating, (they got a radiator in the hall working that hadn't worked for years!) and resolving a problem with our tenanted property shower. They (Justin and Dan) turned up when arranged, discussed the work and any issues and worked hard to complete all the works in a timely manner. Due to the nature of the works and our previous experience with Justin we did not agree a price but was confident (which was proved to be correct) that the final costs were not ridiculous but good value. Good communication keeping us updated, very trustworthy and will continue to use them.
Customer in Kent Posted on 26/11/2019 , work completed 03/10/2019
Super service
Customer Service
Quality
Value
Only excellent things to say. Justin responded quickly to our initial request for help, promptly identified the problem, kept us informed, and returned to fix the issue as soon as the parts were available. We found him to be efficient, professional and a pleasure to deal with at all times. We would have no hesitation in recommending Justin and Just Heat to other first time customers. Thank you.
Customer in Kent Posted on 21/11/2019 , work completed 13/11/2019
Fantastic
Customer Service
Quality
Value
I’ve used Justin for many years and always prompt and reasonably priced. My boiler and heating system had a leak last week Justin and Dan were there within the hour my boiler was condemned and new one fitted the next day. Fantastic service as ever thank you so much Justin and Dan
Customer in Kent Posted on 13/10/2019 , work completed 19/10/2008
Excellent installation
Customer Service
Quality
Value
Justin and Dan have just replaced my old boiler to my complete satisfaction. They made a very tidy job of the pipework that needed changing and installed the new boiler and controls within a day. Very impressed with their professionalism and quality of workmanship.
Customer in Kent Posted on 01/10/2019 , work completed 01/10/2019
The trader replied (on 09/10/2019)
Thank you for the review! Our goal is to cause minimal disruption to our customers homes during our work. We are pleased that you were impressed, as we strive to provide a professional friendly service.
Superb service
Customer Service
Quality
Value
Have used Justin for over 10 years. He and his crew are incredibly helpful, very neat and tidy. As a Company - Just Heat are very competitive, very reliable and punctual - I consider myself very lucky to have discovered and retained their friendly services. Advice? Yes... just use them!
Customer in Kent Posted on 22/09/2019 , work completed 19/09/2019
The trader replied (on 09/10/2019)
Thank you for the review and recognition! Building a customer rapport is of the utmost importance to us. We aim to provide a professional and friendly service to all!
Prompt, efficient, friendly and good value - will use again!
Customer Service
Quality
Value
We needed a boiler service certificate for our house sale; Justin responded quickly to my call with a competitive quote - which he kept to - and arrived early the very next day to perform the service. He was calm and friendly and set to work straight away. During the inspection he helpfully spotted and fixed a compliance flaw and drew my attention to a documentation error made by the large Kent company which had done the original installation, so I feel assured by his knowledge and abilities - and confident that he will be able to sort out any problems in our new house.
Customer in Tunbridge Posted on 13/09/2019 , work completed 21/08/2019
First Class Boiler Installation Service by JUST HEAT
Customer Service
Quality
Value
Justin had successfully "supported" our ageing boiler for some years, but the time had come for it to be replaced. Justin recommended the replacement of some aged components of the system and provided a detailed quote for the provision, installation and commissioning of these and a WorcesterBosch boiler, which I was entirely satisfied with. He and his colleague Dan arrived precisely on time, put down dust sheets and carried out the entire installation in 11/2 days with minimum disruption to our family life. The installation and commissioning was carried out to the highest standards and I have no hesitation in recommending JUST HEAT, based on my experience of their professionalism. I am a Chartered Engineer by profession.
Customer in Sevenoaks Posted on 03/09/2019 , work completed 28/08/2019
The trader replied (on 09/10/2019)
Thank you for your recognition! The services we provide are focused around our customer requirements. We aim to provide a professional and friendly service to all our customers.
Highly recommend
Customer Service
Quality
Value
Justin and Dan came over and reviewed the faulty boiler and carried out full analysis of whether we should attempt to repair or replace the existing boiler. The report was very clearly explained by Justin and the decision was made to replace the boiler. Dan and Justin carried out the work in the timeline they had advised us and carried out the work to very high standard. The new boiler is now working perfectly! We would wholeheartedly recommend Justin to anyone and will definitely use him and his team again
Customer in Kent Posted on 18/08/2019 , work completed 12/08/2019
Gas leak repair
Customer Service
Quality
Value
On Tuesday 30th July I called the gas emergency because I could smell gas and within an hour someone came to check a verify that there was a leak. I telephoned Justin and he came the following morning at 9.00 am to check everything and told me that a repair could be done the folllowing morning and sure enought Dan arrived and removed the old pipe work, fitted the new with a minimum of mess and my boiler was on again. Very nice friendly men and excellent service.
Customer in Kent Posted on 02/08/2019 , work completed 01/08/2019
Great service, efficiently and tidily carried out
Customer Service
Quality
Value
We had some minor issues with the hot water system which we wanted to get checked out. Justin came round and dealt with them all in a very short time, and serviced the boiler too. Great service, efficiently and tidily done. With an old house and a somewhat complicated heating system, Justin provides great reassurance that everything will continue working satisfactorily.
Customer in Kent Posted on 29/07/2019 , work completed 22/07/2019
Trusted trader - used for years - great service and value
Customer Service
Quality
Value
We have called on Justin's services since we had a boiler emergency over 10 years ago. Most recently he replaced our combi boiler and fixed a faulty cistern on a toilet. Via Worcester Bosch he was able to offer interest free credit for the new boiler which was very helpful as it was an unexpected expense. He's always courteous, helpful, diligent and provides a great service.
Customer in Kent Posted on 13/05/2019 , work completed 08/04/2019
Excellent work. Prompt efficient service
Customer Service
Quality
Value
Very pleased with the new boiler that has recently been installed. Prompt efficient service with very good communications at all times. Highly recommend them.
Customer in Kent Posted on 18/03/2019 , work completed 15/03/2019
justheat is not only just heat they are exceptional
Customer Service
Quality
Value
our 16 year old boiler was on the blink justin and his team kept it going as long as they could but we had to bite the bullet and have a new one fitted they turned up on the dot worked with out fault and that same day we had a new boiler fitted and heat back on. fantastic, so clean tidy and a pleasure to have in the house cant recommend enough they are the company for all our boiler needs
Customer in Kent Posted on 26/02/2019 , work completed 22/02/2019
Just Heat is not only just heat they are exceptional
Customer Service
Quality
Value
Our 16 year old boiler was on the blink. Justin and his team kept it going as long as they could but we had to bite the bullet and have a new one fitted they turned up on the dot worked with out fault and that same day we had a new boiler fitted and heat back on. Fantastic, so clean tidy and a pleasure to have in the house. Can't recommend enough they are the company for all our boiler needs.
Customer in Kent Posted on 26/02/2019 , work completed 22/02/2019
Reassurance
Customer Service
Quality
Value
Reliable, friendly and efficient. It's good to know that in an emergency I can call Justin. JustHeat has provided boiler service over many years and is always helpful.
Customer in Kent Posted on 26/02/2019 , work completed 19/02/2019
Prompt service
Customer Service
Quality
Value
We called Justin on Friday afternoon following a recommendation from a retired plumber friend of ours and he arranged for Karl to be on site at 8.00 Monday morning to replace our boiler. Karl worked efficiently and tidily and our heating system is now functioning well.
Customer in Kent Posted on 01/02/2019 , work completed 29/01/2019
Excellent company, super efficient
Customer Service
Quality
Value
I can highly recommend Justin and his team. Our boiler broke down. Justin kept it going through the Christmas holidays and the early part of the new year. It finally gave up in the March when we had to have a new boiler. From what was a painful experience the last time we had it done (and exceptionally expensive) Just Heat gave us a completely different and pleasant experience to the previous fitters. Not only did they fit it within days, they did so efficiently, cleanly and stress free. The cost was also exceptionally competitive compared to other quotes and well worth every penny. Since then I have called them out a number of times for other random plumbing jobs, and I have always been exceptionally pleased with the quality of work. All in all a wonderful helpful team whom I would highly recommend.
Customer in Kent Posted on 23/01/2019 , work completed 08/03/2018
Boiler Service an tap
Customer Service
Quality
Value
Would recommend over and over again having experienced a local plumber would prefer to use just heat anytime he covers Tunbridge Wells and cannot fault him Was recommended by a company who had used him for a commercial boiler and now I recommend him for domestic work too Excellent work highly rated and knowledgeable
Customer in Kent Posted on 22/01/2019 , work completed 22/01/2019
Professional and great work
Customer Service
Quality
Value
I got Justin and his team to replace three old radiators, which needed pipework changing and service my boiler. Great work and when doing the boiler check a minor gas leak was discovered which didn't need doing then but they were flexible at the end of a long day to change all the pipework needed to my gas meter having looked at the options. Justin is very knowledgeable and experienced and will tell it how it is and give you options. He has replaced the fan in my boiler in the past when the boiler stopped working at short notice. would recommend him and his team to do a good job at very reasonable cost.
Customer in Kent Posted on 18/01/2019 , work completed 02/01/2019
Sort out large amount of air in central heating system.
Customer Service
Quality
Value
Phoned Just Heat 0930 hrs on 2nd January and Justin was with us 3 hours later. After a full survey of our system he identified the problem with the Magic Box management system. He advised a plan which he followed with a costed quote that evening which I accepted and he was on site at 0800hrs next morning . The Magic Box was removed completely, pipework in outer loft and airing cupboard modified and pump relocated. System restarted and tested and all completed without mess before lunch and to budget. Justin is a thinking man's plumber, very clean and tidy in his work which is done in an organized way. He talks through the technical aspects of the problem and comes up with cost effective proposals. Highly recommended.
Customer in Kent Posted on 16/01/2019 , work completed 03/01/2019
Fantastic service
Customer Service
Quality
Value
Having encountered major problems with our central heating system we were put in touch with Justin who did a wonderful job in sorting it out. This involved the introduction of a cleaning chemical as a pre-dose for a possible power flush, getting the system operational whilst we took stock to see what else was needed, the replacement of a faulty, yet new, pump, and the eventual power flush. The result: a central heating system that now works, greater understanding of the issues involved, and a plan for a program of regular services in the future. Throughout a difficult couple of months (with the weather gradually getting colder), Justin offered considerable reassurance and advice, as well as timely and prompt visits when needed. I would recommend Just Heat unreservedly.
Customer in Kent Posted on 10/01/2019 , work completed 11/12/2018
Bolier replacement
Customer Service
Quality
Value
Justin's and his team are very friendly, helpful, engage with the issues, make very good informed suggestions, and are very conscientious. We would certainly highly recommend JustHeat.
Customer in Kent Posted on 09/01/2019 , work completed 02/01/2019
Excellent service
Customer Service
Quality
Value
Justin installed a boiler and fitted radiators for us in 2013. He has been carrying out safety inspection on our boiler yearly and we are extremely satisfied with his very good work and sterling service. He is trustworthy and reliable.
Customer in Kent Posted on 03/01/2019 , work completed 02/01/2019
Very Efficient
Customer Service
Quality
Value
After reporting the problem with my Baxi Solo 15HE boiler and after making the call and speaking to Justin he was good enough to call after completing his days work the same day. Justin quickly identified the problem and advised that he was going to order the relevant spares he also gave me an idea of the cost of the parts. These were ordered and Justin returned after 2 days to fit the parts. The boiler burst into life straight away and has been working ever since , I would have no hesitation in referring to any one who needs any work to be carried out on their boiler. He was tidy and efficient and cleared the work area after completion , you hear so many stories about rouge traders but I can assure you that this is not the case with Justin. i would recommend him to anyone , his work was excellent and I could not fault it.
Customer in Kent Posted on 05/12/2018 , work completed 23/11/2018
Outstanding Service
Customer Service
Quality
Value
Justin came to our help when our boiler failed, he diagnosed the problem, ordered the part which arrived the next day and one of his team returned that day and fitted the part and a new pressure expansion vessel. Very happy with the service, friendly team, the work was done cleanly and quickly. We would recommend them.
Sue and Derek Posted on 29/11/2018 , work completed 29/11/2018
Boiler replacement
Customer Service
Quality
Value
I needed a replacement boiler at a good price fitted by a local company. Just Heat supplied and fitted a new boiler quickly and efficiently by a friendly team at a competitive price. Would highly recommend them
Peter Tunbridge Wells Posted on 07/11/2018 , work completed 07/11/2018
New boiler installation
Customer Service
Quality
Value
We got in touch with Justin following a recommendation when we needed a new boiler installed in our loft. He soon provided us with a quote and schedule for the installation. Justin was very creative re installation of both the gas pipework to the boiler and also the water pipes in the loft to the hot water tank and radiators. He was also very good at explaining the technical aspects of the new boiler and the overall heating system. Dan and Carl (who work for Justin) were involved with the installation of the system and did an excellent job. All issues arising were dealt with promptly and efficiently. A first class job!
Jan and Maurice Posted on 01/10/2018 , work completed 01/10/2018
Boiler Replacement
Customer Service
Quality
Value
My original enquiry was a simple boiler replacement, which I repeatedly kept adding extras to and the final works included a new boiler, relocated to the airing cupboard, high pressure hot water cylinder and several new radiators. Justin gave me his professional opinion of all the options, pro's and cons to each system and the difference in costs to each. Once the quote was agreed, he fitted me in and work started at short notice to fit my tight time frame with other works. The completed works are very neat and tidy, the straight and level pipework passes my OCD test!! Would certainly use Justin again and recommend to others. Thanks.
Paul Cilia Posted on 30/09/2018 , work completed 30/09/2018
Happy customer
Customer Service
Quality
Value
Very efficient service. I telephoned Justin in the morning, his colleague turned up at 1 PM accessed the situation and replaced the broken part on my boiler. I received my invoice the following day and was pleasantly surprised at the reasonable amount charged. I now have heating and hot water and all sorted with minimal fuss. One happy customer.
Lorraine Webb Posted on 27/09/2018 , work completed 27/09/2018
Broken boiler
Customer Service
Quality
Value
They came on the same day I called.very polite went and got bits h needed and then fixed Put back every thing he moved extremely tidy
Victoria Posted on 24/09/2018 , work completed 24/09/2018
Trustworthy and reliable
Customer Service
Quality
Value
We have just used Justin again for a new problem that we've been having and as always he has sorted it with minimum fuss. He has completed a range of jobs for us which include sorting out issues with sinks and toilets, fitting a new boiler and generally sorting out issues with radiators. I feel confident to let him get on with the job, to do what's required and charge a fair price for his work. I would have no hesitation in recommending him to anyone.
Mrs Pullen Posted on 18/09/2018 , work completed 18/09/2018
Very efficient
Customer Service
Quality
Value
Justin repaired our boiler a few years ago & also replaced our power shower 2 years ago. Boiler checks are also carried out very efficiently.
dave1936 Posted on 19/08/2018 , work completed 19/08/2018
Excellent, thorough and great service
Customer Service
Quality
Value
Justin was only due to service the boilers and repair a leak but he identified various issues and resolved them with a creative set of solutions. The work was carried out with speed, efficiency and real thoroughness. Top job and would very much recommend.
David Knox Posted on 30/07/2018 , work completed 30/07/2018
Clarity and professionalism
Customer Service
Quality
Value
We put Justin on our short list to replace our two aging boilers based on a personal recommendation, and, with the three quotes all broadly for the same cost, we chose Justin to do the work based on the clarity and professionalism of his proposal and the fact that he would do the work himself. Justin fully met our expectations, carrying out the work cheerfully (albeit in cramped conditions) and to the agreed timing and budget. We would particularly note Justin's helpful approach and the way in which he explains what is required and what he is doing as he goes along. We would certainly recommend Justin based on the work he did for us.
P & C W Posted on 01/07/2018 , work completed 01/07/2018
Brilliant from start to finish
Customer Service
Quality
Value
When our old boiler packed up we were left without hot water and heating. Justin came to our rescue and we are so grateful. He gave us a prompt, very competitive quote. He also fitted us in to ensure we had our hot water and heating up and running asap. His work was neat and tidy and we really felt that he wanted the best for us with our heating needs. His friendly manner put us at ease and nothing was too much trouble. We would highly recommend Justin for any of your heating and hot water needs.
R Barr Posted on 30/04/2018 , work completed 30/04/2018
New Boiler Installation
Customer Service
Quality
Value
Justin was called out to install a new boiler, his quote was the best out of many others for the same work. We paid the price quoted with no hidden extras. First impressions he stood out as a decent guy. His work was exceptional, neat and tidy. Very impressed and above all finally got some heat back into the house. Would certainly recommend.
Jk8789 Posted on 17/04/2018 , work completed 17/04/2018
Goes above and beyond to help!
Customer Service
Quality
Value
We felt Justin went above and beyond to sort out our boiler problem and charged a very fair rate, considering the effort he went to in order to resolve it. He is friendly, professional, reliable and explains exactly what work he is carrying out to fix it, as well as what it will cost, so that you are well informed along the way. We would have no hesitation in recommending him to others and he will be the person we ask to carry out work in our next house. He is an excellent person to have on your contact list when you need a problem fixed fast!
Anna Budd Posted on 16/04/2018 , work completed 16/04/2018
Lifesaver
Customer Service
Quality
Value
Our heating went off over the Easter Holiday and the entire house was freezing. I texted Justin on good Friday and he immediately responded with suggestions. He was on holiday at the time but continued to communicate with me throughout the entire weekend and came out for a site visit! He identified the problem within 15 minutes of arriving and fixed it in under an hour. Justin subsequently checked in with me all week even up until late this evening to make sure my family and I were comfortable and all problems had been resolved. He is not only a fantastic tradesman but a top man in general! Extremely professional and personable and I would only call him for any issues from now on.
Dormans Park Posted on 04/04/2018 , work completed 04/04/2018
Outstanding service
Customer Service
Quality
Value
We recently built a large house in Surrey and Justin installed a complex heating system for us. He was extremely professional, reliable and honest throughout the entire process and communication was excellent. Justin was sure to understand what we wanted and tailor his service the best he could to suit our needs. All of the work was carried out promptly and he was an extremely tidy worker. I would recommend him to anyone for jobs of any size!
Adelle Posted on 04/04/2018 , work completed 04/04/2018
Excellent prompt service.
Customer Service
Quality
Value
Justin was recommended to us by a relative. When no other plumber would venture out because of the bad weather or even reply to messages left, Justin arrived within 30 minutes of contacting him. He explained every step of our boiler repair and the job was completed within an hour. I would have no hesitation in recommending Justin.
Alan Dagnall Posted on 03/03/2018 , work completed 03/03/2018
Safety Check
Customer Service
Quality
Value
Justin came out in snow for a quick speedy check . He also gave some advice on related matters. Excellent.
Collier Posted on 02/03/2018 , work completed 02/03/2018
Excellent
Customer Service
Quality
Value
Justin came to our house as the water pump needed replacing, as well as the boiler needing servicing. I called Saturday morning and he came to us within the day. I must add that he did not need to as his stated business hours are Mon - Fri. Once he arrived he was quick to diagnose the issue and fix the problem. He serviced the boiler and reinstated to full working condition. He could not have been longer than an hour and was courteous, professional and informative. I sincerely wish I had known of Justin and his business prior to a far longer and involved issue with the manufacturer that went unresolved. I would highly recommend Justin and his company Just Heat Ltd to anyone who needs basic plumbing assistance or a larger more complex fix! I hope to never need Justin again but would not hesitate call for any issue large or small.
Dale Woolmer Posted on 17/02/2018 , work completed 17/02/2018
Speedy boiler repair
Customer Service
Quality
Value
Justin was brilliant and knowledgeable and helped us out when our boiler broke down. He quickly located the problem and was able to fix it there and then. Offered some good advice too.
Becky Posted on 09/01/2018 , work completed 09/01/2018
Brilliant!
Customer Service
Quality
Value
So refreshing to find a trades person who is reliable, honest, sticks to his word, tidy, professional, organised, and doesn’t rip you off! I can’t recommend Justin enough.
Nina Evans Posted on 02/01/2018 , work completed 02/01/2018
Professional heating engineer
Customer Service
Quality
Value
Justin was very responsive to our need to quickly replace our failed boiler in order to restore the hot water and central heating in our house. He was able to rearrange his work to prioritise this installation over servicing which could wait a few days. Justin has gained his experience over a couple of decades and does what it says on the tin, just heating, hence the name. I found he was very willing to share his knowledge with me which I particularly liked. I am very happy to rate him highly.
Martin Sanderson Posted on 02/01/2018 , work completed 02/01/2018
Boiler repair
Customer Service
Quality
Value
I called Justin not knowing whether the Boiler was finished or how much the repair would cost, if it was possible at all, or what to expect. Justin replied immediately to my enquiry, was very friendly and helpful over the phone and in person and did an excellent job - as well as giving very good advice. Would recommend him very highly.
Robert Tsukada Bright Posted on 21/12/2017 , work completed 21/12/2017
New heavy old style radiators fitted
Customer Service
Quality
Value
Justin and his team did an excellent job fitting extra large old style radiators in our house. The radiators were not a simple job as there were a few challenges which were the manufacturer fault but Justin came up with the ideas and rectified the problem there and then. The guys had a very long day and a physically challenging job plus the weather was the worst as it was the coldest day of the year and the team had to work in freezing condition without a single complain. Everything was done efficiently and to the right standard. The place was left clean and tidy. Highly recommend!
Olya Lammas Posted on 15/12/2017 , work completed 15/12/2017
Justin got our boiler going again!
Customer Service
Quality
Value
After several non-replies from other plumber/boiler men, we finally got through to Justin who came round in the evening, analysed the fault (PCB in the boiler) and returned 2 days later to fit the new part and get our boiler going again. Very much appreciated in the cold spell now upon us. We will certainly use him again now we have found him!
Peter Bowden Posted on 09/12/2017 , work completed 09/12/2017
Excellent!
Customer Service
Quality
Value
I have used Justin for several years now, prompt and excellent service. I've had a few dramas in the past and Justin turns up asap and always solves the problem at a reasonable price, I highly recommend him. Wendy Tonbridge
Wendy6 Posted on 04/12/2017 , work completed 04/12/2017
New boiler then 2 annual services
Customer Service
Quality
Value
Justin fitted our new Worcester Bosch boiler & has done two annual services on it since. Happy customer.
Bakerfa Posted on 31/10/2017 , work completed 31/10/2017
Good Job
Customer Service
Quality
Value
Justin has done several jobs for me over the past few years (I am a Facilities Manager in charge of several properties). The job is always prompt, well done and thorough. He has a real 'can do' attitude and doesn't suck air through his teeth! He also has one eye on the economy of the job where possible, which is gratifying. No hesitation in recommending him.
Guy FM Posted on 16/10/2017 , work completed 16/10/2017
A job well done
Customer Service
Quality
Value
My elderly Aunt & Uncle were left with no hot water system working, Just Heat stepped in at very short notice and completed the required repairs successfully.
Spencer Posted on 04/10/2017 , work completed 04/10/2017
Sunday service
Customer Service
Quality
Value
Cold weekend, boiler broke down (of course). Came 9am Sunday morning and had everything working by 10.30 - and for a very reasonable price. We will be using again.
Wallington Posted on 30/08/2017 , work completed 30/08/2017
Very prompt response
Customer Service
Quality
Value
I called Justin to carry out an annual service on my Worcester Bosch boiler as I'd cancelled my British Gas Service contract in December 2016. He discovered the flue ways in the heat cell were completely blocked resulting in an extremely high level of CO gas. He disconnected the boiler from the gas supply and said I had 2 choices: replacement of the heat cell or a new boiler. I opted for a new boiler which he installed 2 working days later - very prompt and efficient. He also spotted and dealt with a few other matters. Thank you very much Justin.
Keith Posted on 11/08/2017 , work completed 11/08/2017
Excellent Service
Customer Service
Quality
Value
Very efficient, professional service provided by Just Heat, would not hesitate to recommend. I am so pleased to have found someone who I would be very happy to call on again in the future.
L.Dennison Posted on 09/08/2017 , work completed 09/08/2017
Great professional service
Customer Service
Quality
Value
My family have known Justin for many years and he has always provided an excellent, professional and friendly service. I recently contacted him about an urgent overflowing water tank and a damaged/rusty radiator at my mothers home. Just Heat to the rescue! The following morning at 8AM as agreed, the work was carried out to the usual excellent standard (including tidying up afterwards). Many thanks Just Heat.
Nicholas Posted on 12/04/2017 , work completed 12/04/2017
Competent, conscientious and reasonable
Customer Service
Quality
Value
Carried out the work very efficiently. Experienced and knowledgeable. Would recommend.
Peter Howe Posted on 28/03/2017 , work completed 28/03/2017
Efficient and knowledgeable
Customer Service
Quality
Value
My central heating had not been working properly for about 3 months. A well-known gas company had not come up with the goods, so I turned to Justin who came to assess and talk through the problem with me. He provided a solution, submitted a very reasonable quotation quickly, and came with his assistant to do the work. My heating is working perfectly now and I am very happy with the result. Linda 24/03/17
Linda Moore Posted on 24/03/2017 , work completed 24/03/2017
Excellent customer service - speed and price.
Customer Service
Quality
Value
We have used Justin previously to try and keep our old boiler alive and each time he has been great really quick to respond and very reasonably priced. I put the cry for help out late last week to Justin, he came round on Friday to review and diagnose, by Sunday he had given me my options and a very reasonable price for a new Worcester boiler. We agreed to go for the new boiler and today (Tuesday) he turned up, took the old boiler out and installed the new one. No mess, no hassle and very reliable. I have no problem recommending Justin based on his excellent response and service he has given me over the past years, he is very trustworthy.
RayTom Posted on 07/03/2017 , work completed 07/03/2017
Efficient and friendly work
Customer Service
Quality
Value
I have used Just Heat twice now, once for a boiler repair and once for a boiler service. Both times Justin has been easy to contact, reliable and friendly and I would recommend him unreservedly.
ejs2501 Posted on 21/02/2017 , work completed 21/02/2017
Efficient helpfull and great to deal with
Customer Service
Quality
Value
Just Heat was recommended by a builder we know and we have been very happy with the service. We used Just Heat who installed a wet underfloor-heating system when other trades were proving difficult to work with. There were a few challenges in the project but Justin was helpful and efficient in his work which came in on time and on budget. He was easy to contact by phone and he would pro-actively contact us when decisions needed to be made. We would not hesitate to recommend him
Which? Trusted Traders Consumer Posted on 09/02/2017 , work completed 09/02/2017
Boiler Repair - Good as New!
Customer Service
Quality
Value
I have used Just Heat a couple times and couldn't recommend him enough. Our boiler had stopped working. He was able to assist the same day and he shopped around to obtain the spares needed. He was honest to admit he had secured a decent discount on one of the parts and passed this reduction on to us! He is informative, helpful, knows his stuff & honest. Definitely a trusted trader.
karenliddy Posted on 06/02/2017 , work completed 06/02/2017
Very good quality work
Customer Service
Quality
Value
I have used Just Heat a few times and the work is of the highest quality.
Which? Trusted Traders Consumer Posted on 02/02/2017 , work completed 02/02/2017
New boiler, installation of hot water cylinder, fitting new gas cooker and sorting a blocked sink!
Customer Service
Quality
Value
Justin was highly recommended to us by our previous plumber who retired. We therefore contacted him with high expectations and have not been disappointed. He has worked both in our home and our rental property, most recently completing a boiler, hot water cylinder and cooker installation, as well as sorting out a block sink. He is always extremely quick to respond, provides a quote and sticks to it! Completes the job efficiently and cleans up after yourself. If you want a reliable plumber he is your man!
Mary Pullen Posted on 26/01/2017 , work completed 26/01/2017
Excellent Service
Customer Service
Quality
Value
Responded very promptly to boiler failure on Sunday, diagnosed the problem first thing Monday morning, fitted the parts first thing on Tuesday morning and then returned on Wednesday to check everything okay. I was kept fully informed at all points and the price was extremely reasonable. I have no hesitation in recommending.
pjhuxley Posted on 21/01/2017 , work completed 21/01/2017
Job was done, reasonable price
Customer Service
Quality
Value
As the title says, job was done at a reasonble price, can't really ask for more. Quick, efficient. Would recommend
Clarence L Posted on 14/01/2017 , work completed 14/01/2017
Boiler repaired
Customer Service
Quality
Value
Boiler repair done in a visit- house warmest ever.
Mrs.C. Posted on 13/01/2017 , work completed 13/01/2017
First Class Heating Engineer
Customer Service
Quality
Value
Justin of Just Heat has installed two new boilers for us in separate houses over the last ten years as well as providing advice on heating system problems. He has given straightforward advice on repairs and improvements without necessarily recommending the most expensive option. Justin has always left the work area clean and tidy. We would recommend his services to others, without hesitation.
davidw Posted on 04/01/2017 , work completed 04/01/2017
We go nowhere else - reliable, trustworthy & skilled service
Customer Service
Quality
Value
Called on Justin in an emergency years ago & never gone anywhere else since. He is informative, helpful, efficient, knowledgeable & skilled. For first time recently had Chris assist on a job; he was polite, efficient and also did a great job. Definitely a trusted trader. Thank you
Colin&Lucy Posted on 28/12/2016 , work completed 28/12/2016
Efficient heating engineer
Customer Service
Quality
Value
When we needed a new boiler 8 years ago, our plumber recommended Justin to us. We were pleased with the work that he did, and have asked him every year since to service the boiler, which has always worked smoothly. If we had a query or an anxiety, it has been reassuring to know that Justin is there to offer advice and reassurance. Justin has recently replaced all our radiators, which were about 50 years old. Justin supervised the work, but most of it was carried out by one of his employees. We were impressed by the diligence which he applied to the task. If we had queries, or if we had an observation to make, a message left on Justin's answer service was always responded to within a reasonable time. We have no hesitation in recommending Justin to anyone who has work to be done on heating systems.
Bob & Margaret Posted on 20/12/2016 , work completed 20/12/2016
Super fast and efficient
Customer Service
Quality
Value
I've had a brilliant experience using Just Heat. Called with an emergency and he went out of his way to get to me fast, identified the problem and fixed as soon as the part arrived. I couldn't be happier with the service.
nathanrobinson Posted on 25/11/2016 , work completed 25/11/2016
A decent boiler - AT LAST!!!
Customer Service
Quality
Value
After suffering an unreliable boiler and various shall we say uninformed 'engineers' for the past year we tried Justin from just heat. Justin looked at our 11 year old Alpha boiler and changed the diverter valve for us which did improve the domestic hot water output however, he warned us that the pump was sticking a little and that the boiler was renowned for water leaks ( which we knew from experience ). By now, so many components from our boiler had been renewed that it really was becoming illogical to keep pouring good money after bad so Justin gave us a fixed price for changing our boiler over to a Worcester Bosch - the price Justin quoted was good so I agreed to the new installation - with absolutely no regrets. We now have a new boiler with 'lashings' of constantly hot water together with a warm house whats more is Justin did not charge us for the call out and repair to our old boiler as we stayed with him for the replacement. Good man and we intend to stay with him for our annual safety checks etc., WELL RECOMMENDED
janjim Posted on 18/11/2016 , work completed 18/11/2016
Recommended
Customer Service
Quality
Value
We found Just Heat through Worcester Bosch and having read reviews on Trusted Traders, had no hesitation in asking for an assessment of the work required to replace our boiler. The quote was quickly received and the work booked . Both Justin and Chris were a delight to have in the house, being friendly and helpful. The work was completed quickly, efficiently and with little disruption. The working area was left very clean. All of the documentation was explained and all questions answered. We have absolutely no hesitation in recommending Just Heat for boiler replacements.
richard Posted on 09/11/2016 , work completed 09/11/2016
Boiler Replacements
Customer Service
Quality
Value
Justin was recommended to us by a plumber who we are planning to use. He suggested that Justin's work was extremely good and that he would do a good job. We found Justin and Chris polite, prompt and reliable. The work was carried out extremely well and was neat and professional with everything left tidy at the end of each day. We would be more than happy to recommend them both.
Alex L Posted on 30/10/2016 , work completed 30/10/2016
Very neat work and efficient
Customer Service
Quality
Value
Justin was recommended to us and we found him polite, reliable, on time and the work carried out to replace our boiler was neatly and professionally installed, ably assisted by Chris. We would definitely recommend him.
BrookStreetGardener Posted on 13/10/2016 , work completed 13/10/2016
Reassurance
Customer Service
Quality
Value
It is very reassuring to know that I can call on Justin when a problem arises! He is efficient, very helpful and cheerful. He installed a new boiler a few years ago and services it, and will give advice when asked.
Happy Customer Posted on 05/10/2016 , work completed 05/10/2016
Top Quality Job
Customer Service
Quality
Value
Justin removed our old back boiler and installed a new Combi boiler together with all new radiators. His communication throughout was excellent and he provided good advice on the choice of boiler. I would certainly have him back for any plumbing requirements.
Ben A Posted on 02/10/2016 , work completed 02/10/2016
Helpful and efficient
Customer Service
Quality
Value
Justin decommissioned and installed a new free-standing boiler in our kitchen, which other installers said wasn't possible in my house. He was polite and worked efficiently. Would definitely recommend to friends and family.
Keith Ford Posted on 14/09/2016 , work completed 14/09/2016
Efficient and thorough
Customer Service
Quality
Value
Justin was recommended to us and managed to fit us in when we had water dripping through the ceiling. Chris managed to trace the leaking pipe, which wasn't an easy task, and repair.
Sophie Posted on 09/09/2016 , work completed 09/09/2016
First Class Service.
Customer Service
Quality
Value
Replacement boiler fitted, first class service and installation, explained everything in detail, carried out a very seamless installation. Very professional and great dealing with someone that has great pride in their work and clearly values his reputation. Highly recommended.
Andy H Posted on 22/08/2016 , work completed 22/08/2016
Quick & very helpful
Customer Service
Quality
Value
Justin has serviced our boiler for several years and has dealt very quickly with any problems. When our shower failed recently he discussed our options with us, then replaced it within a week or so. We would certainly recommend him.
dave1936 Posted on 12/08/2016 , work completed 12/08/2016
Very Professional
Customer Service
Quality
Value
Justin supplied and installed a very reliable and efficient boiler and explained everything he was doing very clearly. His rates are reasonable. He has returned to do some extra work for me which has all been successful. He really knows what he's doing.
Which? Trusted Traders Consumer Posted on 10/08/2016 , work completed 10/08/2016
Very accommodating
Customer Service
Quality
Value
Was recommended Justin by a friend but when I called about our shower leak he had too much work on (a good sign!). He very kindly gave us a number of someone he referred work to but this person was also too snowed under. I went back to Justin and he managed to fit in a visit in for his colleague Chris the very next day - we were very lucky and it was very good of Justin. Chris knew what he was doing and fixed the leak quickly and we've had no problems since. Rates were very reasonable - would not hesitate to contact again. Communication was also very good. Thank you!
EYoung Posted on 11/07/2016 , work completed 11/07/2016
Reliable and professional
Customer Service
Quality
Value
Justin was pinctual and did a great job with installung a new boiler
Florie25 Posted on 06/07/2016 , work completed 06/07/2016
Great Job in fitting new boiler
Customer Service
Quality
Value
Justin did great job in rectifying the mess created by a cowboy builder at our house. His quote was competitive and he was quick in answering back to me. He arrived on time, installed every material of high quality and he worked late in the night to make sure our boiler is up running so that we can get hot water and heating after suffering from months because of the negligence of old builder. Justin is very informative and has the ability to explain everything clearly. I will highly recommend him and would hire him again if I need to.
Which? Trusted Traders Consumer Posted on 03/06/2016 , work completed 03/06/2016
Boiler Instalation
Customer Service
Quality
Value
Justin was on time and made a quick and accurate assessment of our problem. His follow up work was exceptional and he provided a 'value for money' solution.His eye for detail and his meticulous end product is a credit to himself and his trade. Highly recommended.
Chris Hollyoak Posted on 18/05/2016 , work completed 18/05/2016
Repeat Business
Customer Service
Quality
Value
Justin has been out to me on numerous occasions, often at short notice when something goes wrong, and has always done a good job. He is efficient, thorough and easy to work with. I would recommend him.
49153 Posted on 18/04/2016 , work completed 18/04/2016
Boiler replacement & Sundry gas & Plumbing Works
Customer Service
Quality
Value
It's always difficult to take the plunge and choose a "plumber". I selected Just Heat as a direct result of the reviews on this website, as it is my opinion that Which cares more about its reputation than other contractor "paid for" ratings websites. Justin visited to quote for the job, listened and acted upon my opinions so I felt no undue sales pressure to select any particular model of boiler. Shortly thereafter I received a detailed written job specification with price quotation and a start date and time was agreed. Justin and his assistant Chris arrived at exactly 08:00 (on both days) as arranged and coordinated their work together quietly and efficiently. At the end of the job all work areas were left tidy and the boiler controls were clearly and patiently explained to me. I am therefore delighted to recommend Just Heat to other households. PW Tonbridge
PW Tonbridge Posted on 06/04/2016 , work completed 06/04/2016
Central heating installation
Customer Service
Quality
Value
Justin (and Chris) replaced our night storage heaters and water tank with a combo-boiler and gas central heating. The experience was surprising painless. They did a terrific job, with very little inconvenience, kept the place tidy and were open to our every whim. Justin answers e-mails promptly and his fees were very reasonable. We would not hesitate to recommend him.
2011-06-20 13:22:39.68 Posted on 04/04/2016 , work completed 04/04/2016
A Good One
Customer Service
Quality
Value
Justin arrived as arranged, completed the boiler service and gave a report of things that might require attention in the near future. He was customer friendly and professional and will use him again.
SharonAtkins Posted on 29/03/2016 , work completed 29/03/2016
Trustworthy, Knowledgeable and Courteous
Customer Service
Quality
Value
Initially Justin carried out our boiler service...he then came out promptly when we had an issue a year later with our 30 year old boiler - which finally gave up the ghost. He advised us on a replacement and carried out the installation work at a fair price - even though the job turned out to be trickier with extra electrical work required. He is knowledgeable and does not suggest unnecessary work to be carried out. Justin is clean and tidy and I would highly recommend him.
2011-08-04 13:22:39.87 Posted on 09/03/2016 , work completed 09/03/2016
Boiler Replacement
Customer Service
Quality
Value
Spot on, Justin knows his stuff, reliable, tidy and completed the job as quoted.
2011-05-29 07:07:16.92 Posted on 08/03/2016 , work completed 08/03/2016
Great Job!
Customer Service
Quality
Value
I had struggled to find someone commercially qualified who was prepared to work in a domestic setting (domestic gas engineers not qualified for type of work needed). Justin was very thorough; he quoted quickly and thoroughly, was competitive in price. Started on the agreed date and co-ordinated necessary sub contractors and worked quickly and efficiently. We were delighted with the outcome; it had been a long, tedious, on-going problem which finally, thanks to Justin, is now solved. Thoroughly recommend!
jane@tonbridge Posted on 01/03/2016 , work completed 01/03/2016
Reliable and informative plumber
Customer Service
Quality
Value
I called Justin one Friday afternoon with a boiler problem concerning a lack of hot water. He came round that evening at 6.15 and gave me a very clear and detailed account of two identified problems. Later that same evening he emailed me a list of parts and costings of the options and once I had responded with our preference, he ordered the parts and once received, came straight away to fit and solve the issue. I was impressed with Justin's fast follow up, his identification and informed analysis of the problem and his detailed quotation including links to websites for replacement parts. Equally impressive is that he uses email for sending quotes and invoices and that he accepts payments by BACS.
Julie, Sevenoaks Posted on 24/02/2016 , work completed 24/02/2016
Boiler Repair
Customer Service
Quality
Value
In the middle of winter, on the coldest week our boiler stopped working. I called Justin and he said he would come that day. Unfortunately he picked up an injury during the day so was unable to attend, but at 7am the next morning he was in touch and attended within 15 minutes. He diagnosed the problem and within an hour and a half had collected the part and had the boiler back working. His work was quick, but quality and had a friendly approach. Would definitely recommend Just Heat!
Malcolm Maclean Posted on 29/01/2016 , work completed 29/01/2016
Boiler and radiator replacements
Customer Service
Quality
Value
We saw Justin on a recommended website and asked for a quote to replace our boiler and radiators including moving some of the radiators to alternative locations. Justin gave a good assessment and explanation of the work involved along with problems that could be encountered. His quote was very competitive and his workmanship was of the highest quality. We have no hesitation in recommending Justin to others.
Timothy Posted on 14/12/2015 , work completed 14/12/2015
Boiler replacement
Customer Service
Quality
Value
We selected Just Heat on the basis of Justin's clear assessment and explanation of what we needed, his quick responsiveness and a competitive quote. Just Heat being local was an extra plus. The work was done on schedule and very professionally. It was more complicated than a simple replacement as the new boiler is in a different location, and we were very pleased with quality of the work and the support we received both in explaining the work being done and the system operation.
Ed Metcalfe Posted on 16/11/2015 , work completed 16/11/2015
Great job
Customer Service
Quality
Value
Justin did a fantastic job moving a radiator for us. He was quick, tidy and keen to do it in the way that meant least damage to my newly stripped floorboards. I recommend him highly to anyone.
Site User Posted on 15/11/2015 , work completed 15/11/2015
I don't often trust traders but
Customer Service
Quality
Value
Justin's different - very reasonable, considerate and the best heating engineer I've ever come across.
jacquie w Posted on 30/10/2015 , work completed 30/10/2015
Replacement Boiler
Customer Service
Quality
Value
We asked Justin to replace our boiler after being let down badly by our service company. Justin replaced the boiler quickly and efficiently, the work was completed in a day. We are very happy with his level of service and will use him for future servicing and have no hesitation in recommending him.
Site User Posted on 04/10/2015 , work completed 04/10/2015
Replacing boiler
Customer Service
Quality
Value
We saw Justin on a recommended web site and asked for a quote to replace our boiler. From other quotes we chose Justin for the way he explained the procedure and priced very competitively The work was completed in a day and to a very high level and thoroughness. Justin explained all the controls and was very open to further questions. We will use Just Heat for our servicing and any other work in the future, highly satisfied.
dreamtwo Posted on 14/09/2015 , work completed 14/09/2015
New Boilers and Hot Water System and Radiators
Customer Service
Quality
Value
Justin always puts the customers first and gives 100%. He gives good advice where required and provides top quality workmanship. Highly recommended.
Happycard Posted on 31/08/2015 , work completed 31/08/2015
New Boiler
Customer Service
Quality
Value
I contacted Justin as he was a Which? Trusted Trader to discuss my gas boiler which had developed a leak and was not covered under my Boiler Insurance policy. He gave me good sensible no nonsense advice of the options available and we went down the new boiler route. His work was excellent and he dealt with the installation promptly and efficiently. Overall very professional and he is now quoting to replace my Daughter's gas boiler as well.
keith.hardwick Posted on 14/07/2015 , work completed 14/07/2015
Excellent and trustworthy
Customer Service
Quality
Value
Was recommended Justin after looking around for a trustworthy plumber and being ripped off by a well-known local company - provided excellent advice and arranged for my boiler to be repaired under manufacturers warranty. Didn't charge me a dime despite me trying to reimburse him for his time. Highly recommend for any weary shoppers out there!
Site User Posted on 08/07/2015 , work completed 08/07/2015
Angela R
Customer Service
Quality
Value
Justin was recommended to me by a plumbers merchant when I was looking for a reliable tradesperson to service my boiler/heating and general plumbing jobs. For the past 5 years Justin has provided an efficient and very trustworthy service. He has been thorough in his investigations with the problems I have encountered with my boiler and does his best to find the most cost effective and reliable solutions to the problem at hand. He can at times be difficult to contact, but this is mainly due to the fact that his services are in demand, so a little bit of patience may be required at times. Justin is easy to get a long with and very approachable in discussing various options, and I recommend Just Heat to friends and colleagues if they are looking for reliable plumbing services.
Angela R Posted on 21/05/2015 , work completed 21/05/2015
New Combi Boiler installed
Customer Service
Quality
Value
I was given lots of advice byJustin when considering my central heating options when my existing boiler broke down. I decided on a new Combi Boiler. Justin & Chris were prompt, efficient and tidy workers. I had no concerns about leaving them a key to my home as they were completely trustworthy.
Linda M Posted on 11/05/2015 , work completed 11/05/2015
New domestic combi-boiler
Customer Service
Quality
Value
Justin came recommended to us by word of mouth. Amongst a couple of other good quotes Justin's shone due to attention to detail and an obviously high level of knowledge and experience that came across when he came round to spec up. He took the time to point out factors that seemingly hadn't been considered by others and certainly not by us! Additionally, he paid real attention to what we wanted and was more than happy to answer the barrage of questions I threw at him about the install. When install day came he and Chris arrived promptly and after a quick chat got straight down to work. Over the course of the week the guys put in a monumental amount of effort, always arriving in good time and keeping the place tidy (of an evening you'd hardly know they'd been in!). Where the inevitable issues arose with our existing, aging and in some cases shoddy pipe-work they took a no-compromise attitude and renewed, upgraded and re-routed everything that needed doing, which turned out to be quite a lot! All of this was done whilst staying true to the original quotation. The workmanship was excellent and the final installation looks very tidy indeed. It has been completely reliable and we've had no issues at all, which is testament to the quality of workmanship put into the install. Both Justin and Chris are friendly, decent & down-to-earth guys and we had no reservations at all about leaving our keys with them for the duration of the install. Overall, we really couldn't be happier.
arodgers Posted on 18/03/2015 , work completed 18/03/2015
service and clean
Customer Service
Quality
Value
Stan Kane,I called justin to service mums boiler he was prompt very friendly proffesional and done a great job will use Just Heat for all our boiler needs and will recommend
16ashtray Posted on 10/03/2015 , work completed 10/03/2015
New Boiler
Customer Service
Quality
Value
Shortly after moving in, the (ancient) boiler in our house stopped working. We had several good quotes from various companies for a new boiler installation but were particularly impressed with Justin's knowledge and professionalism. On the day of the installation, he and his colleague Chris arrived perfectly on time and worked incredibly hard throughout the day. In addition to replacing the boiler, we had to have new pipes installed and the old ones taken out. Justin also very kindly removed the tiling which was found behind the old boiler for us, making it easier to re-plaster and paint the surface now that the much smaller boiler is in its place. Once the installation was completed, they ensured all was in perfect working condition and cleared up. Throughout the process, we felt fully informed and supported and are thoroughly pleased with the new boiler and setup - we couldn't recommend Just Heat enough.
M. Wilson Posted on 02/03/2015 , work completed 02/03/2015
Central heating system overhaul
Customer Service
Quality
Value
Justin, and his colleague Chris, undertook a magnetic trap 'Powerflush' on our heating system. A first class job from the outset. Attention to detail was excellent including the meticulous laying of plastic sheeting and dust sheets to protect carpets and surfaces. The job itself was undertaken with military precision. The result was perfection. We are most pleased with the results. Less noise, more heat efficiency and the ability to control temperature more efficiently as Justin identified the need for a change in our thermostatic controls. So pleased with the outcome that Justin will now be doing the same for my mother-in-laws heating system. Thanks indeed to Just Heat!
PhilJesson Posted on 27/02/2015 , work completed 27/02/2015
boiler repair
Customer Service
Quality
Value
Jim Burton. Called Justin to repair my combi boiler left a message on his answer phone in the evening , he replied first thing the next morning by 4 that afternoon he had visited made a temp repair two day later a revisit and job done no fuss or hassle and with a good price . will use his services for all future repairs and servicing and will recommend to all friends and family .
16ashtray Posted on 22/02/2015 , work completed 22/02/2015
Great quality and service
Customer Service
Quality
Value
Justin had been responsible for maintaining our central heating systems for five or six years and so we already had a good relationship and, in that time, he was always efficient and businesslike. Sometimes busy, but that's because he is unsurprisingly much in demand. When our old boiler finally packed up, Justin was very responsive and ready to act, more quickly in fact that we were, as I was travelling. We went through all the possible options for installation types, ducting, boiler, positioning etc. (I like to have an understanding of what's going in to my house) and, once we had made a decision, the items were ordered, installed, tested and operational within a week. The new system is much better than the old, carries a long guarantee and I expect to see Justin once a year for servicing.
Which? Trusted Traders Consumer Posted on 21/02/2015 , work completed 21/02/2015
Brilliant job
Customer Service
Quality
Value
Great, professional service. Very helpful and trustworthy. Would definitely recommend and will use again for boiler service and repairs.
Juliet, Kent Posted on 01/02/2015 , work completed 01/02/2015
Which? Local Review
Customer Service
Quality
Value
Justin has maintained my central heating for a number of years and done some effective repairs to it. I strongly recommend him. He can be a bit difficult to contact but is well worth waiting for. His prices are very reasonable. He explains what he's doing clearly in down-to-earth terms even I can understand; gives good advice, is quick and efficient and very pleasant. What more can you ask?
Minerva Posted on 24/10/2011 , work completed 24/10/2011
Which? Local Review
Customer Service
Quality
Value
Gordon gave good advice in moment when My Hot Water cylinder leaked, knowing that the work would be done by British Gas in the morning. I just needed help and advice. Good pro.
whoknows Posted on 07/03/2011 , work completed 07/03/2011
Which? Local Review
Customer Service
Quality
Value
We contacted this Gas Installer having read two favourable reviews on the site. My wife telephoned on Sunday afternoon and he promised to attend a faulty boiler on the following day. She told him that we had previously been advised by another plumber that the boiler required replacement and we wanted to have a second opinion; we had said that we would, obviously, prefer to have the unit repaired rather than have to shell out for a new one, especially as the boiler was only four years old.. He said he would telephone one hour before visiting. At 5 p.m., not having heard from him, we again telephoned and were informed that he would attend between 6 & 7 p.m. The boiler provides central heating and hot water in a tenanted property. Our tenants waited in all day and all evening, I also waited in all day and all evening for a call from this Engineer. He did not turn up and he did not telephone to say he would not be there. Eventually, we instructed another Central Heating Engineer who attended within the hour. He found the faulty part, ordered and fitted this on the next day. The boiler is now working perfectly. I provide this information to you in good faith and I hope it will be interest to you.
timtom Posted on 16/04/2010 , work completed 16/04/2010
Which? Local Review
Customer Service
Quality
Value
Excellent service. We needed a new boiler. We wanted the old boiler moving from the kitchen to a more useful location. We received excellent advice, our opinions and requirements were listened to and the best location found. At no time was Mr. Marchant pushy. He merely gave his opinion and left us to decide what was best for us. The work was carried out quickly and efficiently and with a minimum of fuss. He was recommended to us by a neighbour and we heartily recommend him to anyone looking for a good gas engineer.
JohnnJill Posted on 07/03/2010 , work completed 07/03/2010
Which? Local Review
Customer Service
Quality
Value
Used Just Heat to service boiler. Prompt response and efficient service. Gave concise report and carried out remedial work efficiently at a mutually convenient time, for a reasonable price. No mess or damage.
pinkpuffer Posted on 16/06/2009 , work completed 16/06/2009
Which? Local Review
Customer Service
Quality
Value
Contacted Justin on recommendation from this site. He responded very quickly and fixed wiring problem within 30 minutes that caused central heating to fail. Very modest charge for excellent service. I can thoroughly recommend and I will definitely use again.
kotme Posted on 19/04/2009 , work completed 19/04/2009
Which? Local Review
Customer Service
Quality
Value
Knowledgeable and friendly service. Plenty of free advice. No question too silly. Diagnosed problem with boiler quickly. Repair and service completed within an hour. Very reasonable rates. Happy to take his shoes off, which is useful to know if you have new carpets!
Tripod Posted on 16/01/2009 , work completed 16/01/2009