Justin Bucknell Electrical Limited

We take customer feedback seriously, but we strongly refute the claims made in this review, which are completely unfounded and unsupported by any evidence. We made multiple attempts to resolve this matter amicably. Initially, you did not raise any issues except an unwillingness to have the earthing requirement explained to you or carried out. You then ignored our correspondence until we were compelled to take legal action and hand-deliver a Letter Before Action (LBA) for the balance that you withheld. Only at that point did you appoint a solicitor to respond on your behalf. We thoroughly addressed all concerns raised—by the way none of which had ever been brought to our attention prior to the legal notice—and you have still provided no evidence to support your claims. Since then, both you and your solicitor have failed to respond to our follow-up correspondence, probably because your solicitor has advised you that you have no grounds, or has noted that you have provided no evidence or addressed the matter in a reasonable manner. Despite following the advice and procedures outlined by Which? Trusted Traders, you have continued to ignore our communications while instead taking the time to leave this misleading review. Our team follows strict professional conduct policies. We do not smoke on clients’ properties, nor do we leave debris behind. We also quoted and carried out the agreed scope of work. Any additional requirements—such as the earthing, which was a necessary safety measure—were discussed transparently, and you agreed to the quote and our terms and Conditions. If other electricians have since told you otherwise, we respectfully disagree and again no evidence was provided by you to disprove our advice. At no point were we ‘unpleasant’—we simply upheld our professional stance when faced with unreasonable demands. If you had legitimate concerns, we would have been happy to address them properly at the time. However, your attitude and conduct throughout this process have been completely unacceptable and grossly unfair, making it impossible to reach a reasonable resolution. You have instead tried your best to discredit our business and this is not acceptable. While we always strive for customer satisfaction, we will not accept false claims that misrepresent our work ethic or integrity. Our many positive reviews and longstanding reputation in the industry speak for themselves.

We regret you feel this way about the service we provided but feel it is very unfair to leave a review based on the below facts. The nature of fault finding is that there is no guarantee the fault can be found within a set amount of time. Our engineers would have followed a procedure by investigating the most obvious / typical causes of the circuit tripping and continue from there in the time given. Our engineers attended twice and it might well have been on the third visit they too would have found the fault and rectified it. Equally based on the assumption that you would have told the other contractor, that you appointment, what our engineers had done up to that point we have undoubtedly narrowed down the potential parts of the circuit or system where the fault could be. This is why we feel it is very unfair for you to leave a review like this. We also feel disappointed that you mentioned about chasing the invoice as she rang you to apologise about this when she noticed that the invoice had not actually been sent to you in the first instance. Nevertheless we will contact you check to see where the fault was eventually found by the other Electrician and if it turns out to be on a part of the system that we hadn’t yet investigated then we would kindly ask that you remove this review, equally if we did miss it on the party of the circuit or system we did investigate then we will offer you a refund.