Justin Bucknell Electrical Limited

Thank you for such a fantastic review. We are really pleased to hear that the whole experience, from first contact through to scoping and installation, met your expectations. The team takes pride in making informed recommendations and carrying out installations efficiently and neatly, so it is great to know that this came across. Thank you for choosing Justin Bucknell Electrical and for taking the time to share your experience.

Thank you for the great review. We are really pleased to hear that the initial consultation was clear and informative, and that the installation was completed efficiently and neatly as discussed. Taking the time to explain how everything works is important to us, so it is great to know that this was appreciated. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for such a thoughtful and detailed review. We are genuinely grateful that our social media content gave you the confidence to get in touch, and even more pleased that the experience lived up to expectations. It means a great deal to see individual team members recognised, as each of them plays an important role in delivering a smooth and professional service. George will especially appreciate your comments about the care taken during the installation. Attention to detail and respect for our customers’ homes are things we take very seriously, so it is rewarding to know this was noticed from start to finish. Thank you for choosing Justin Bucknell Electrical and for taking the time to share such kind words.

Thank you for the great feedback. We are pleased to hear that communication was clear and positive throughout, and that all of your questions were answered along the way. Making the process straightforward and supportive is important to us, so it is great to know you are happy with your home EV charger. Thank you for choosing Justin Bucknell Electrical.

Thank you for the brilliant review. We are really pleased to hear that the team looked after you from start to finish and handled the situation smoothly. These things can happen, and it is always our aim to stay flexible and get everything completed efficiently. We appreciate the recommendation and thank you for choosing Justin Bucknell Electrical.

Thank you for taking the time to leave such a detailed review. We are really pleased that you felt confident choosing us, especially after your earlier experiences elsewhere. It is great to hear that the video consultation helped clarify everything and that the installation was carried out exactly as planned, even with the challenges of difficult roof space access. The team will really appreciate the recognition for both the installation and the support behind the scenes. Leaving your home clean, tidy and with everything clearly explained is something we take pride in. Thank you for your trust, your kind words and your recommendation.

Thank you for the great review. We are pleased to hear that Adam took the challenges in his stride and delivered a neat, professional installation. Being clear and upfront throughout the process is important to us, so it is great to know this was reflected in your experience from start to finish. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for taking the time to leave such a detailed review. We are really pleased to hear that the process, from the initial enquiry through to installation and follow up, was clear and straightforward. Taking the time to explain the options, the work involved and how to use the charger afterwards is important to us, so it is great to know this was appreciated. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for the kind feedback. We are delighted to hear that you found the experience polished and hassle free from choosing and estimating through to installation. It means a lot to know that the efforts of the whole team, from office support through to installation, were appreciated. Thank you for your kind words and for choosing Justin Bucknell Electrical.

Thank you for taking the time to share your experience. We really appreciate your patience while the supply issue was resolved, and we are glad the office team were able to support you with the changes along the way. It is great to hear that, despite the challenges on site, the installation was completed to a high standard and that the electrician’s professionalism and hard work stood out. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for the detailed and thoughtful review. We are really pleased to hear that the service met your expectations from planning through to installation, and that clarity around the work and costs was appreciated. Kieran will be delighted to hear your comments, as taking pride in workmanship and leaving everything clean and tidy is very important to us. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

We take customer feedback seriously, but we strongly refute the claims made in this review, which are completely unfounded and unsupported by any evidence. We made multiple attempts to resolve this matter amicably. Initially, you did not raise any issues except an unwillingness to have the earthing requirement explained to you or carried out. You then ignored our correspondence until we were compelled to take legal action and hand-deliver a Letter Before Action (LBA) for the balance that you withheld. Only at that point did you appoint a solicitor to respond on your behalf. We thoroughly addressed all concerns raised—by the way none of which had ever been brought to our attention prior to the legal notice—and you have still provided no evidence to support your claims. Since then, both you and your solicitor have failed to respond to our follow-up correspondence, probably because your solicitor has advised you that you have no grounds, or has noted that you have provided no evidence or addressed the matter in a reasonable manner. Despite following the advice and procedures outlined by Which? Trusted Traders, you have continued to ignore our communications while instead taking the time to leave this misleading review. Our team follows strict professional conduct policies. We do not smoke on clients’ properties, nor do we leave debris behind. We also quoted and carried out the agreed scope of work. Any additional requirements—such as the earthing, which was a necessary safety measure—were discussed transparently, and you agreed to the quote and our terms and Conditions. If other electricians have since told you otherwise, we respectfully disagree and again no evidence was provided by you to disprove our advice. At no point were we ‘unpleasant’—we simply upheld our professional stance when faced with unreasonable demands. If you had legitimate concerns, we would have been happy to address them properly at the time. However, your attitude and conduct throughout this process have been completely unacceptable and grossly unfair, making it impossible to reach a reasonable resolution. You have instead tried your best to discredit our business and this is not acceptable. While we always strive for customer satisfaction, we will not accept false claims that misrepresent our work ethic or integrity. Our many positive reviews and longstanding reputation in the industry speak for themselves.

We regret you feel this way about the service we provided but feel it is very unfair to leave a review based on the below facts. The nature of fault finding is that there is no guarantee the fault can be found within a set amount of time. Our engineers would have followed a procedure by investigating the most obvious / typical causes of the circuit tripping and continue from there in the time given. Our engineers attended twice and it might well have been on the third visit they too would have found the fault and rectified it. Equally based on the assumption that you would have told the other contractor, that you appointment, what our engineers had done up to that point we have undoubtedly narrowed down the potential parts of the circuit or system where the fault could be. This is why we feel it is very unfair for you to leave a review like this. We also feel disappointed that you mentioned about chasing the invoice as she rang you to apologise about this when she noticed that the invoice had not actually been sent to you in the first instance. Nevertheless we will contact you check to see where the fault was eventually found by the other Electrician and if it turns out to be on a part of the system that we hadn’t yet investigated then we would kindly ask that you remove this review, equally if we did miss it on the party of the circuit or system we did investigate then we will offer you a refund.

Thank you for the great feedback. We are pleased to hear that the quote process was smooth and efficient using video conferencing, and that the work was completed on time. Max will appreciate your comments, especially regarding the tidy finish, which is something we always aim for. Thank you for choosing Justin Bucknell Electrical.

Thank you for taking the time to leave such a detailed review. We are really pleased to hear that you found us through Which Trusted Traders and that we lived up to expectations throughout the project. Carrying out a major refurbishment can involve changes along the way, so it is great to know that the flexibility, communication and clarity around quoting and invoicing were appreciated. We are also glad the standard of workmanship and the conduct of the electricians stood out. Thank you for choosing Justin Bucknell Electrical and for your kind words.

Thank you for the great review. We are really pleased to hear that the communication from the office team was clear and prompt, and that both the assessment and installation were handled smoothly. Adam and Jamie will appreciate your kind comments about their work. Diligence, craftsmanship and customer service are things we take great pride in, so it is rewarding to know this came across. Thank you for your trust, and we look forward to helping with any future work.

Thank you for the feedback. We are pleased to hear that Adam arrived on time, completed the installation efficiently and took the time to explain how everything works. Leaving the area clean and tidy is always a priority, so it is great to know you were very pleased with the work. Thank you for choosing Justin Bucknell Electrical.

Thank you for taking the time to leave such a detailed review. We are pleased to hear that the initial consultation and estimate were handled promptly and clearly, and that the rewire was completed on time and within budget despite the size and complexity of the property. Minimising disruption, maintaining clear communication and treating our customers’ homes with respect are all very important to us, so it is great to know this was reflected throughout the project. Thank you for choosing Justin Bucknell Electrical.

Thank you for such a detailed and thoughtful review. We are really pleased to hear that the team approached the initial visit professionally and transparently, and that you felt supported throughout the process. Taking the time to assess the situation properly and ensure the work is done correctly is important to us, as is addressing any safety related issues when they are identified. It is great to know that the thoroughness, professionalism and peace of mind stood out. Thank you for placing your trust in Justin Bucknell Electrical, and we look forward to helping you again in the future.

Thank you for the feedback. We are pleased to hear that the work was carried out efficiently and professionally, and that Adam’s tidy approach was appreciated. Cleaning up properly after the job is something we take pride in. Thank you for choosing Justin Bucknell Electrical.

Very happy with the entire Justin Bucknell experience, from start to finish. From initial contact with the office and support with queries, through to virtual survey, installation and completion of paperwork – all seamless. Absolutely no hesitation in recommending.

Thank you for the fantastic review. We are delighted to hear that the customer service, from your initial enquiry through to identifying your requirements, arranging a quick installation and completing the work, met your expectations. Delivering a high standard of workmanship with our own installers is something we take great pride in. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for the review. We are pleased to hear that the quote process was competitive and that communication before the job was clear. It is great to know that the installation went well and that the guidance on setting up the app was helpful. Thank you for the recommendation and for choosing Justin Bucknell Electrical.

Thank you for the kind feedback. We are really pleased to hear that the experience was positive from the initial enquiry through to the EV charger installation. Thank you for the recommendation and for choosing Justin Bucknell Electrical.