Justin Bucknell Electrical Limited

We used Justin and his team to install an EV charger and some external lights as well as for one or two maintenance jobs around the house. Service was superb from beginning to end in terms of planning, clarity as to cost and what was required and then installation. Our installer (Kieran) was great and took obvious professional pride in what he was doing as well ensuring that everything was left clean and tidy at the end of the day. I would have no hesitation in recommending them.

I have entered a date for the ‘Work Completed ‘because I am unable to complete the review without doing so BUT: it was not completed by Bucknell. They attended my home on June 14 2023 I was taking delivery of a new Electric Vehicle the next day and he had assured me verbally that I would have a working charger ‘no matter what’. The work was sloppy: loose connections in the fuse box and a poorly connected wire inside the actual unit that needed a further electrician's visit a few months later because it had failed. They left debris where they had drilled and also in the back of the fridge, which they had not covered. They smoked on the premises, filled the house with the smell and left butts in the drive. Having taken twice as long as he stated during the survey, they downed tools at 17:00 and refused to return unless I paid extra. They claimed I needed an Earth for the boiler [In unnecessarily fiddling about with it we found we had no hot water afterwards & a broken panel in the kitchen] but I have since been told by more than one professional electrician and a surveyor there was no regulatory necessity for this. Indeed there had already been an EV Charger fitted by the previous owners of the property. When I tried to complain he became very unpleasant and this has now dragged on for over a year. I wish I had never heard the name Justin Bucknell and, in my opinion, people, especially vulnerable or pensioners, should think carefully before considering employing him.

I decided to use JBE because of their good reviews. I don't love writing bad reviews, but from my own personal experience I wouldn't use them again, and therefore feel like this review is necessary. Long story short, I had a fault somewhere in my house that kept tripping the fuse box. I would say my experience started off really well - they organised to come see me quickly which was great, but then they never found the fault (despite looking for quite a long time), the fix they tried actually made things worse, and I had to pay another electrician to come undo what they did, and find / fix the fault. The other electrician found the fault in less than an hour, and fixed everything in an hour and a half (including a trip to the shops). In addition to the issues with the actual fault finding, JBE also sent out a different electrician to look at the fault to the one they sent out to fix it, which I am sure added to the issues. Both electricians had to leave early (and not because they had to go to a different job, one of them was going off on holiday and had to 'sort out his van' - it was about 9.30 am, he *was* on holiday from the next day, but wasn't travelling anywhere). And finally, when the invoice eventually came to me, it also came with a slightly angry note saying it was overdue, despite the fact I had never been sent it before. A lot of people seem to have had a good experience, so maybe I just got unlucky, but I won't be using them again.

The quote process was very smooth and quick via video conferencing. The work was completed to time and Max did a good job and was very tidy which is always appreciated.

We needed a major electrical refurbishment and new lighting after 25 years. We found Justin Bucknell Electrical via Which Trusted Traders and they lived up to their reputations in all respects. Despite the work happening at short notice during holidays, everybody was on time and very helpful and responsive to our questions & suggestions. We had to make quite a few changes as we went along and the quoting/invoicing was prompt, efficient and fair. The work itself was done to a very high standard and it's great having everything working as it should. The electricians were very tidy and a pleasure to have around.

I reached out to Justin Bucknell after finding them online, as moved into my new home and needed a EV charger fitted and a quote for some other work too. I was promptly contacted and had excellent communication from the office team and before I knew it, I had Adam over to come assess the work needed and about a week later Jamie to install the EV charger. The diligence, craftsmanship and customer service from Justin Bucknell is nothing short of fantastic. I will be getting all my work done by this team in the future!

Adam arrived on time and completed the installation of my Zappi car charger within 2 hours. He explained how it worked and left the work area clean and tidy. I am very pleased with the work.

Justin was prompt in his replies and in hisfirst visit, he sent his estimate very promptly. He seemed like someone who knew what he was doing. The electricians did a complete rewire of the house which is large and complicated. It took about as long as predicted there were a few days when they had to complete other jobs. It was done on budget. The electricians were polite pleasant and respectful and tried hard to make as little disruption to our lives as possible. They cleaned up at the end of each day leaving the house in a useable state. Messages were responded to promptly.

I engaged them to replace a bathroom extractor fan in our roof space. The electrician who visited found issues with the venting of the original install and could not do the work in the time allocated. The company treated his visit as reconnaissance to establish what it would take to put things right and did not charge for this initial callout. They re-quoted and two men came to do the work on the agreed date. They proved thorough but quick, completing the work within the allotted slot. They also identified an issue with the earthing under the kitchen sink and completed the fix without additional charge. All company employees proved to be courteous, professional and understanding of my needs whether quoting, arranging visit dates or carrying out the work. I also feel confident that, where they found issues, these have been corrected and this peace of mind is worth every penny of what they charged me. While this was my first time using this firm I cannot now imagine going anywhere else when I next need an electrician.

Spot on time and work carried out efficiently and professionally. Adam was very tidy and cleaned up after the job.

Very happy with the entire Justin Bucknell experience, from start to finish. From initial contact with the office and support with queries, through to virtual survey, installation and completion of paperwork – all seamless. Absolutely no hesitation in recommending.

I can't recommend this company highly enough. Customer service has been everything I would expect from my initial phone call enquiry relating to electric car chargers through to identifying my requirements, sorting out a rapid installation date and the high quality of the installation work itself which was carried out by Justin Bucknell's own installers. Everything has been carried out to a very high standard and I am delighted to recommend Justin Bucknell to anyone looking for electric car charging.

Competitive quote and good contact before the job. Excellent work on the day, with very helpful guidance on configuring the app whilst testing the charger. Recommended.

Had an issue with an en-suite electrical shower mains switch overheating. Went with Justin for £100 (other quotes £65 but thought wanted a reputable electrician). Job complete but switch left off level. They offered to try to fix but appears to be casing - they said this would cost more. Just frustrated this is not included in the price as they admitted that this can sometimes happen. Nobody told me until the job was done (ie I came home from work noticed and reported it). No discount offered just left with a switch that works but is not aesthetically pleasing to have a switch off level. Next time just going with cheaper as in this case you do not get what you pay for.

Brilliant company to deal with from initial enquiry to installation of the EVCharger. Highly recommended

Right from the start Justin was efficient and professional, gave great advice regarding positioning of charger preventing us making a choice we’d regret. Everything promised was delivered. Installation was efficient and Adam was polite, friendly and knowledgeable, absolutely no hesitation in recommending, thanks

Had an EO home car charger fitted. Everything about the process was made as easy as possible Good advice on the most suitable charger and the installation was done in a few hours exactly as how we agreed. No corners were cut and the installer was very friendly helpful and knowledgeable. Highly pleased with the personal service.

This was a full rewire after an EHIC check. I have had numerous tradesman in my home over many years doing a variety of work and I have to say that Justin Bucknell Electrical are by far the most professional company I have ever dealt with. From the initial check, through the quote process and then on to the actual work I had complete confidence in what I was being told and the advice I was given. The actual work was carried out to the highest of standards. The pricing was clear and very competitive and I was kept informed of progress throughout. Nothing was too much trouble for the team and I am delighted with the end result. I would have no hesitation in recommending Justin and his company.

I initially found this firm from the government list of approved EV installers. Good, friendly experience to get a quote, which was considerably cheaper than the installers recommended by Tesla. The staff were friendly, confident, tidy and on time. Certification received at month end once the work was done. I would have no hesitation in using them for other work.

Justin's team have been a real joy to work with. I had contacted numerous companies for quotes however it took ages for somebody to even come for a quote let alone provide a quote. Gemma was absolutely first class at sorting the quotes and communicating throughout the job and the prices quoted was competitive and whilst still providing a great service. I was very impressed how they dealt with any issues swiftly and always kept me up to date. Kieran and Ollie were with us for 4 days and despite some issues they ploughed on and completed the Job professionally cleanly without too much fuss. Overall Justin's team completed a first class job from start to finish and I would recommend them for any job as its rare to find a team so dedicated to a professional service.

The work was carrying out an inspection of all the electrics in the house, and then putting right anything that needed doing. Although busy at this time, they managed to find times for both inspection and updating fairly quickly. The rates charged compared very favourably with other quotes, and the work was done quietly, politely and efficiently, and both Lee and Will kept us informed of exactly what they were doing and why. Very impressive.

Justin and his team helped me with several jobs - fitting a new outside light (I bought the light but they recommended and fitted the sensor), fitting new undercounter lighting in the kitchen, replacing old indoor lights and tidying up various bits & pieces from work I'd had done in the house. I have no hesitation in recommending them. Their website is easy to use, you get a response quickly, they arrive on time and do a great job. Big thanks to Gemma for all her help and also to Justin and his team. I will be using them again.

I had an outside light fitted and an electrical inspection. All done very professionally, quickly and tidily. Would recommend.

I found it very difficult to get quotes for this work, but Justin Bucknell Electrical called and came out to do a thorough investigation into the job. Their quote was at the very top end of what I was able to pay but I was happy to go with it as they came across as professional and trustworthy. There was a hiccup with their supplier, which caused a delay, but they kept me very well informed throughout and the delay kind of worked out well for me anyway. They also kept me very well informed during the COVID lockdown preventing them from working. The work was carried out very quickly and efficiently with the minimum of fuss, despite them having to carry out a 'plan b' when the original plan didn't look like it would work. The work was high quality, tidy and the workmen were friendly, polite and explained things to me clearly. Very pleased.

We were extremely impressed with the level of service from Justin Bucknell Electrical Limited. The engineers rang before arriving to indicate their ETA and then arrived bang on time. On arrival the 2X electricians surveyed the jobs to be done and got straight down to it. Both jobs were completed in an extremely short amount of time and they even waited until I returned with the appropriate bulbs, to ensure everything was working as it should be before they left. We would have no hesitation in recommending Justin Bucknell Electrical Limited to any of our friends, family or colleagues. Excellent job and a fabulous service, at a competitive price.

Justin Bucknell Electrical Limited were excellent, well-worth the money, and we will be using them again. The team is customer-focused, polite and professional; they were prompt, fast, and thorough. The team followed up with me after the job to check I was happy and were all generally lovely to speak with. Ours was a quick fix, but one that we'd struggled to get someone to call us back on - the cord to the light in our bathroom had gone and the electrics needed swapping, but we also had some dodgy wiring which they also sorted for us no problem. They didn't leave a mess and I would definitely recommend.

I have absolutely no hesitation in recommending J.B. Electrical to anyone needing domestic electrical work carried out. From initial contact, through first assessment of the work required, followed by a detailed electrical survey, to the execution of the work itself, they have been both highly efficient and very accommodating of our changing needs. The two guys, Will & Billy, who undertook the agreed work over two days were thoroughly professional and completed the work on time and in a clean & tidy manner. I would also commend Gemma Tarling in the office for her efficiency and personal support as well as Justin himself for always being available to discuss options.

Very pleased with the work carried out by Justin Bucknell Electrical. The electricians arrived when they said they would, were good humoured and polite and worked in a clean and tidy manner. My new storage heater is brilliant and I would not hesitate to recommend Justin Bucknell Electrical to others. Great job guys, thank you.

Graham and John worked through a whole series of electrical problems that were identified in our house. They were punctual and worked through the list of jobs keeping me informed when they needed to switch off circuits. They were very tidy cleaning up any mess as they went along. The work was done to a high standard and we are very happy with the results.

Can’t explain how great this company is , I had will and Jon work at my property and the work was very professional they carried it out perfectly and also cleared up after themselves , they went out there way to carry out a great service , will and Jon I would recommend to anyone looking to have electrical work done

The 2 Electricians arrived on time and got stuck in. Their tasks were to stop the flickering on the dimmer (they replaced it) and improve the overall brightness in my brother's bungalow by installing additional downlighters. They were happy to recommend locations for the lights and put them in with a minimum of fuss and disruption. They deployed dust sheets to avoid mess. The finished result was splendid and just what was required

I required a fuse board and plug sockets to be fitted in a temporary meter box for a self-build. I could not give an exact time as it was dependent upon the electrical company fitting a meter, however, Justin Bucknell Electrical turned up promptly and waited until the electric company fitted the meter before carrying out the work even though it was later than anticipated. The work was professional and completed exactly as promised: could not fault at all and highly recommend

Fixed a spotlight which kept shorting out and the shaver plug which did not work. Very Punctual, friendly and efficient. Cleaned up afterwards and very Informative throughout the fixing process.

Installation of an electric car point was the job. An electrician and his apprentice worked really well. I got the test certification a week or so later via email which was great. Overall the workmanship quality was quite good. Also they were missing a key part but it was delivered to my house on the same day. So they worked really hard to get the job done. As for site tidiness, I'm afraid they left their empty packaging, wire off-cuts, and lunch behind in my garage where they were working. It would have been nice if they took it home with them. Or at least asked if they could use my wheelie bins. So it took the gloss off a very good job. I feel they shot themselves in the foot there. However I received some great customer service when it came to claiming the £500 government to install the charge point.

Arrived on time undertook the work efficiently and was friendly. Left the work areas clean and tidy.

Pleased to have found this company, very polite and friendly. Received my quote from Justin quickly and it was very reasonable. I'm really happy with my new lights and my home was left neat and tidy. Would use Justin Bucknell again and recommend to my friends

We have used Justin Bucknell Electrical for two jobs now, the first was installing a completely new supply and lighting to a large shed/outhouse and the second was replacing kitchen sockets. Both jobs were done professionally and quickly in a friendly manner.

The guys did an excellent job. An easy company to business with, will happily go back for more if needed.

From having Justin in to give us a quote to having the electricians to do our work the service we received was great. The team arrived on time, were really friendly, tidied up after themselves and did all our work very professionally and efficiently. We'll definitely be using Justin again and would recommend to friends etc.

Always on time for appointments and go out of their way to fit in extra appointments if needed. Fitted ethernet network around the house and new lights and sockets. Work is done to a really high standard and they provided great customer service throughout. Really happy, will use again the next time we need more electrical work doing.

Justin and his team solved our electrical problems quickly and professionally. We are delighted with their work and would definitely use them again - so, very highly recommended.

Having contacted Justin at very short notice to help with a problem he arranged to undertake the work after an initial inspection. The inspection revealed more issues than we had at thought needed resolving and Justin fixed those as well at the same time! Fantastic service. I would highly recommend Justin for all and any electrical work and he will certainly be our 'go to guy' for all future work

Justin's company completed several jobs recently at my property. A new fuse board and two security lights. A very efficient service from first contact and quote to completion. His employees were friendly and did a good job. Justin is very 'hands on' his employees sent photos of the work for approval and he made them move one of the lights as he was not happy. He came to see the job the following day to make sure i was happy with everything. I would use them again.

Justin and the team installed a new 17th edition distribution board following a test & inspection report. We were aware that a few things we not quite right about the installation, however Justin gave us a few options and advised us on the best value option. Over all a great company with great ethics. We will definitely use Justin Bucknell Electrical again.

It is hard to find a good, reliable tradesman these days, but I would fully recommend using Justin Bucknell Electrical. I received a leaflet in the post and i liked that they were a Which? trusted trader, i gave them and called and was booked in straight away for a quote. Justin came out to see the work i needed doing. It wasn't a large job just a socket that needed moving and a few down lights to be fitted but i like that he came out to meet me and go over what needed doing. He emailed me over the quote that same afternoon, i did have another electrician booked in to provide a quote for me but i was so pleased with how Justin had handled my enquiry and the very reasonable quote he provided me with so i and went straight ahead with him! The two lads were very friendly, they didn't waste any time and their work was clean and tidy, they were extremly respectful of our home, they left everything the way it was found.They moved the socket and the new lights look great! I would not hesitate recommending Justin Bucknell Electrical to anybody, a real top trader!