K and B Installations West Moors Ltd

I chose this company based on the Which reports. The ordering process was very straightforward & all of the staff were most polite & helpful. We contracted to have the kitchen replaced while we were away in South Africa for 4 weeks. The contract firmly stated that the house would be clean when we returned! Sadly we returned to a disgusting MESS. The kitchen, lounge, hallway & stairs were filthy, not with just dust but huge lumps of plaster & general grime. Worst of all was the downstairs toilet which was filthy & stinking! We called immediately & the manager was around within an hour to clean the toilet. He also arranged for a cleaner to visit the following day. She was horrified at the mess which took a whole morning to clean. Even then I had to spend 3 hours cleaning plaster & adhesive off the floor tiles using a Stanley knife. There were evn lumps of plaster in both 'fridges. Overall the installation was fine & the short snag list was rectified a week later. However, with slightly more care there would have been NO snags! This small family business has recently expanded.....maybe too quickly

From the planning stage with Nikki, through the refit of our main bathroom by Keith to the signing off by Craig we have nothing but praise for K&B. Everything happened as planned, Keith worked diligently, consulted us at every point, was punctual and polite and showed great consideration for our property. The finished bathroom is a delight to use. We would not hesitate to recommend K&B and would certainly use them again.

I had a flat refurbished with a new kitchen and bathroom and decoration and this company were compared to other local companies (who were found lacking) and big retailers like B&Q who cost more and the service was poorer. Donna took care of every detail and has kept me fully informed and made sure all of my needs were met (I was out of town so needed a complete and reliable service) and the costs were the most competitive and the refurbishment very quick and to the highest standard. They are the most complete and excellent team. Don't bother looking anywhere else because this company is fail safe and exceeded my view of what an excellent service should be. I shun writing reviews and this is my first only because I was of the opinion that they deserve it.

We would thoroughly recommend K & B for any kitchen or bathroom project you are planning. From the outset, the service was fantastic - where other companies wanted to wait weeks for an initial appointment, Nicky and the team fitted around us and were able to give us a quote within 2 days. Installation with other companies would have been months in the future - K & B fitted us in within 3 weeks. Once on site, the guys were courteous, professional, tidy and very hard working. We went from old bathroom to new (a complete strip out and re-install) in just over a week. The finished product is outstanding, and we will go straight to K & B for a new kitchen when the time is right.