Endorsed by Which?

Keay Roofing Services Ltd

4.9

13 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Welcome to Keay Roofing Services, With over 50 man-years experience in the roofing industry, we have been involved in most types of roofing projects, We are specialists at working on listed buildings and in conservation areas.

We are a well-established Company focusing in work, care and maintenance. We work closely with our customers to provide the finest possible service and the most up-to-date practices. In doing so we have built up a reputation for our high level of professionalism and reliability and as a outcome the majority of our business comes from previous satisfied customers and recommendations.

We renew and repair all types of roofs using the very latest high quality materials considered to give you long term peace of mind. Our flat roofing systems are brilliantly designed to provide you with dependable, durable, flexible, non-tear, cost effective essential waterproofing for your homes and buildings.

We are Checkatrade, Safe Contractor and Competent Roofer approved and accredited.

What we do

  • Roofers

    • Chimneys
    • Cladding
    • Conservatory roof conversions
    • Flat roofing
    • Guttering, fascias and soffits
    • Roof and skylights
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Scaffolds and work platform erectors

  • More Services

    • anything related to roofing services
    • new roofs
    • re-roofing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
13 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Fixing Roof leak
We had a water leak into our first floor from the roof under the dormer. The leak happened only during a heavy downpour. Being a new build within 10 years had NHBC cover, we were advised to get a roofer to do an investigative report and quote for the fix. Keay Roofing was in recommended roofer near our location we picked based on the reviews. On contact, we were explained how to request a quote and the next steps. Once we were given the appointment for an initial assessment, they confirmed that the quote would be provided only after a thorough inspection and gave a quote for a detailed investigation. They provided the date for scaffolding and inspection and updated us when there were changes in the plan. They provided a detailed report after the inspection. The NHBC assessor was quite happy with the detailed notes and pictures provided during the inspection. With approval to fix the issue, the team did an excellent job of fixing the problems and addressing potential future issues. We had the work reviewed by the NHBC surveyor, who praised the quality of work done quality. I recommend them for the quality and standards of communication.
Customer in Berkshire Posted on 05/11/2024 (Reviewer did not use service)
Richard did not deliver on the pronated warranty
I reached out to Richard the owner after I was told by our house’s previous owner that he used their services. He refused to answer my questions with regards to when the work was done and on which roof he did the work. He was very rude and kept asking for a survey fee to answer these questions. I wouldn’t advise to work with this company because they say the warranty applies for 10 years but they wouldn’t deliver on their words or work.
Customer in Greater London Posted on 24/05/2024 (Reviewer did not use service)
The trader replied (on 03/06/2024)
Client reached out because they were renovating the house and they wanted us to carry the survey out for any current defects. We put forward a survey fee, and further questions were followed about previous works undertaken and we said all this would be covered within the survey fee to go from Windsor to London and the survey fee was to cover the charge of the survey. The client devalued at this service and asked us to do this for free which we declined, and we referred the client back to the survey fee. He then asked us a load of questions which would have been carried out on the day on the initial survey as the original job was done over four years ago previously. Perplexed by this the client was rude to a staff member and threatened to leave a bad review because he couldn’t get his own way. I frankly told him because he made a threat and because he devalued our company’s ethics that we were not willing to move forward with any further details. We are a professional reputable company who value our time, space and energy to deliver a premium and professional service. Richard Keay
Excellent Work
Customer Service
Quality
Value
Richard Keay and his team were helpful and solving leaks to a flat roof and parapet walls. Nice to see quality lead work and professional management of the job. The work over several days was carried out on time and the site was left clean and tidy. Good to have work carried out by people who obviously know what they are doing !
Customer in Buckinghamshire Posted on 29/05/2022 , work completed 21/05/2022
Roof repairs
Customer Service
Quality
Value
An overall good experience with Keay Roofing Services Ltd. After approaching 3 other roofing contractors over the last 18 months to carry out maintenance on our roof, including replacing broken tiles, repairing leaking gutters and painting the chimney stack I was impressed with Keay roofing, they promptly sent out someone to survey the work, an estimate was sent by email the same day & on acceptance, we booked them in to complete the work 6 days later. This compared favourably with other companies who took much longer, one didn’t even bother to send an estimate another despite acceptance of their quote, never actually turned up. So full marks to Keay roofing! The chimney stack was painted to a high standard & broken tiles were replaced. My first issue was that within a few hours of completion, I noticed a broken roof tile in the immediate area the roofers had been working on near the top of the roof, so I had to contact Keay roofing again & opted for the more complete solution of removing the ridge tiles to replace the broken tile and reset the ridge tiles, whilst the 2nd team were working on the roof, I noticed some other deteriorated tiles which were replaced, we were very happy with the 2nd team. A gutter joint on the low garage roof continued leaking & I have since successfully repaired that myself. Overall Keay Roofing is an excellent company that I would happily recommend. But for the little niggles mentioned, I’d have given them 5 stars, hence my 4 star rating.
Customer in Surrey Posted on 02/09/2021 , work completed 09/08/2021
Excellent Service
Customer Service
Quality
Value
We had water ingress into the kitchen through the extractor hood each time we had heavy rain. Keay Roofing came quickly to diagnose the problem then returned the following week to perform the repairs. Everyone involved was pleasant to deal with and did a very good job, repairs being completed with half a day. There has been no further leakage despite recent very heavy rain. I have no hesitation in recommending the company.
David in Ascot Posted on 30/07/2021 , work completed 05/07/2021
Professional and diligent
Customer Service
Quality
Value
A request was made for help and advice in the first instance. Keay Roofing Services responded by coming out and assessing the problem ( Leaking roof due to deteriorated underfelt). A price was agreed and a date fixed. Due to very adverse weather conditions the date was revised. At all times I was advised. The day arrived when the work was to be undertaken. The crew arrived on time and erected the scaffolding and left. The Keay's crew arrived on time and achieved the work in 6 hours. The site was left clean . The scaffolding was removed a couple of days later. Job done.
Customer in Surrey Posted on 07/01/2021 , work completed 18/12/2020
Efficient and friendly service
Customer Service
Quality
Value
We enquired about a quote, received a prompt response and an appointment was booked very quickly. The inspection report came through promptly, was detailed and accompanied by photos which we found really helpful. Amanda in Office Enquiries was very helpful and friendly.
Customer in Greater London Posted on 18/08/2019 , work completed 02/08/2019
Thorough diagnosis and remedial action to roof leak
Customer Service
Quality
Value
Having suffered at the hands of several other roofers poor quality of work I was recommended Keay Roofing by a friend. Richard came out within the day for an initial inspection and recommended a soak test to assertion the mysterious source of our aggressive and stressful leak. By the process of elimination he diagnosed the issue promptly and had a team out a few days later. This team included a gas safe engineer to reroute our boiler flue. Richard handled all the coordination of this which was amazing. The work was completed on time, on budget and to a very high standard. Richard worked with his team in a polite efficient and calm way which helped us tremendously in these works which had been previously incredibly stressful. The clean up was thorough, you wouldn't know they'd been... unless you have a thing for roofs and can see the beautiful tile overlay we now have. All paperwork, invoicing and payment was painless and the office team were kind and understood our concerns when we first enquired. I will only use Keay Roofing from now on and will recommend to all and any that mention roof issues in the future. Thank you so much
Jennifer, Wokingham Posted on 08/08/2019 , work completed 23/07/2019
5 stars, thank you so much.
Customer Service
Quality
Value
Thank you so much for your help with our super leaky roof after the recent downpours, especially as we had been been let down and riped off by previous roofer. Prompt, efficient, honest... you're a diamond amongst the rough. 5 star would happily recommend.
Customer in Wokingham Posted on 17/06/2019 , work completed 15/06/2019
Professional and friendly.
Customer Service
Quality
Value
Keay have now done two roofing jobs for me (repairing damage caused by both storm and ageing) and I must say that it greatly relieved any personal stress to be in the hands of a company so professional. The quoting process was timely and thorough (Dan, Ron and Richard); they emailed itemised plans, with photographs and costings. The two-man repair team (Dan and Motlib) were prompt, their work was outstanding (with photographs to prove it), and they cleaned up immaculately. Beyond that, they and everyone I dealt with, was helpful and friendly (notably Amanda in the office). I certainly would recommend them to anyone needing roofing work.
Customer in Greater London Posted on 13/04/2019 , work completed 08/04/2019
Outstanding
Customer Service
Quality
Value
Keay came round after a number of quotes and I've been very happy with the result. They were flexible, responsive, kept me in the loop throughout, and just obviously a capable team of professionals also friendly, but not phony. I had the flat roof refelted and the chimney stack re-flushed. 10/10, top notch.
Customer in Greater London Posted on 08/04/2019 , work completed 05/04/2019
Poor
The chap that came round to do the survey was nice enough. However, he did the survey of our first floor maisonette at ground level ! Consequently the work he recommended would not have solved the problems. As he didn't go up a ladder and closely look at what needed doing his company was unsuccessful in being given the work
Collett-Jones Posted on 24/07/2018 (Reviewer did not use service)
Good professional company
Customer Service
Quality
Value
Richard arrived same morning to quote for the work. The team arrived punctually on the agreed date (13th July 2016). They worked well together and did a really good job.
2011-05-31 17:13:53.517 Posted on 08/12/2016 , work completed 08/12/2016
Listed Building Re-roofing in Windsor
Customer Service
Quality
Value
I asked Richard and his team at Keay Roofing to take a look at our roof which had been re-tiled 13 years ago but was now leaking into our loft. As we live in a Grade 2 Listed Building we needed to make sure we used a reputable and knowledgeable roofer and we had already had recommendations from other people about their work. We are quite fussy and had a couple of minor comments to make once the week-long job had been completed, but Richard personally came round to take a look and ensured we were 100% happy with everything - he listened to all our comments and was professional throughout. His team were very respectful and friendly too. I was particularly impressed with the level of communication in terms of when the scaffolding was going up and being taken down and when the team would be on site. I would highly recommend you speak to Keay Roofing Services - with something as important as a roof, you need it to be done right!
MichelleHeywood Posted on 30/09/2014 , work completed 30/09/2014
Couldn't be happier
Customer Service
Quality
Value
Most impressed with the work team who came to fix our roof & guttering. Fast workers very polite & respectful of our & our neighbours property.
Lorraine, Berkshire Posted on 22/09/2014 , work completed 22/09/2014
Prompt, professional clean up. Polite.
Customer Service
Quality
Value
They have worked for me twice. First, a job where two roofs meet. Pointing & lead work. Photographs before cleared up the whole area. Second, water proofing the flank0 wall. Three day job. Efficient and clean - great professional attitude.
Kay, Berkshire Posted on 01/07/2014 , work completed 01/07/2014