KindWater Water Softeners

Jamie visited us to provide us with a no obligation quote. We had previously had a company round to look at our water softener which wasn’t working and they charged us a £100 fee - unless we bought a new water softener from them - they then provided us with a quote for a very high-end expensive water softener. A friend recommended Kindwater and we have been very impressed with their fast and efficient service. We had also been meaning to replace our leaking kitchen tap which Jamie also changed for us. Jamie has done an excellent job and explained thoroughly how everything works and we will be recommending this company to friends and family in the future.

Barry serviced our water softener when we moved in two years ago. He was honest that the unit was probably reaching the end of its useful life, and he gave us the options available for a new unit. We chose the Kinetico Premier Compact as there was a generous £300 discount. Barry installed it quickly and left the kitchen clean and tidy afterwards. Two months later, we are delighted with our purchase. The softer water is noticeable, and we use fewer products (shampoo, etc.). The most satisfying improvement is not having to use descaler on the shower cubicle every few days!!

After over ten years of use our rental water softener gave up the ghost. Jamie came and installed a brand new replacement in less than an hour. He arrived at the time agreed and carried out the work flawlessly. Excellent service, I would recommend without hesitation. Great customer service.

We are most impressed with KindWater who provided a Kinetico Premier Compact water softener. They are friendly, efficient and knowledgeable. Jamie is an expert and tidy workman, and the product that he installed is superb. We thoroughly recommend this company.

Right from the word go, this company was excellent. Daniel was very helpful in arranging the appointments and keeping in contact, and Phil, who fitted our softener, was exceptional, clean, tidy, careful, and did an absolutely excellent job for us. Can definitely recommend this company.

Great service from Jamie, who arrived to upgrade our water softener. Efficient work and good explanation about the device, since we hadn't had a water softener before. Very pleased and would highly recommend.

Our old softener was old and using a lot of salt. Jamie came to give it a free check and he adjusted it to see if that would help. He gave good, clear advice on the best new softeners. I decided to go for a new Premier Compact which had a discount of £300. Jamie returned on time on the date designated and fitted the new softener quickly and efficiently, leaving everything clean and tidy. He patiently answered my questions. I have used Kind Water for many years and can't rate their service highly enough.

We are really happy with our water softener. KindWater were exceptionally helpful & friendly from the first phone call. Phil managed to install the water softener in an area with very limited access. He took time to explain what he would need to do & his subsequent quote. He was on time, professional & left everything clean & tidy. We were particularly impressed with the neatness of the area he had needed to cut into due to limited access. We had anticipated we would need to repair it but there was no need due to his excellent work. At the last minute we also wanted one tap where the water wouldn’t be softened. Phil was able to provide a solution on the spot. We couldn’t be happier & would thoroughly recommend Phil & KindWater to anyone.

I discovered a leak on Sunday - left 2 phone messages plus an e-mail. I was contacted by Kirsten early on Monday morning, saying she would juggle some appointments and get someone out to me in the afternoon. I congratulated Kirsten on her excellent service, also sent me an email to confirm the time of the visit. Jamie arrived and immediately dealt with the situation - he was very polite, informative, and left me a label on the switch to turn off in case of a future event. He is a convivial individual and had great conversation - all made the situation a little bit better - well done Jamie.

I called in at the Kindwater office and within a week I have a new water softener AND a top of the line Reverse Osmosis water filter installed - expertly by Barry, who really knows his stuff. Professional, seamless and quick!

From initial contact to job completion, KindWater was a great company to deal with - polite, friendly and professional. Jamie, the engineer, was prompt, tidy and a great ambassador for the company

Jamie came to look at my water softener that had not been used for about 2 and half years. It was not repairable. He suggested I contact the company i got it from. I was reluctant to as after service with the company was zero. So he then mentioned if I had heard of water softener that works without electricity I said no tell me more, which he did. I was so impressed I booked Jamie in to install one 2 days later, he took the old one away. Explained how the new one works in detail. Jamie swapped my old salt granules for salt blocks, cleaned up well after his work. And the noise when the softener goes through a cycle is so low that I only heard it slightly when I opened the cupboard. Previous softener was noisy and went on middle of the night sometimes which was annoying. Best softener I would recommend it and we all notice how soft the water feels on our skin when washing up or having a shower.

Jamie came and inspected our old water softener and test it. He explained the issues and options available objectively and honestly. We chose the latest model which was discounted and it was fitted very soon after. Service from Jamie was efficient and superb. He even tested our outside taps to ensure they were not releasing softened water and fixed a leaky stop cock without hesitation and all within the agreed price. Could not ask for more!

Jamie came today and fitted our new water softener. A very nice person, punctual, and worked very tidily and quickly. He was very polite and explained everything to us as to how it works and the after-sales service they provide. I would highly recommend the company and, of course, Jamie, who wasn't at all a high-pressure salesperson but explained the advantages of renewing our water softener. Our existing one was not working efficiently, and to mend it wouldn't be cost-effective.

Phil did a great job, both explaining about water softeners in our initial meeting, and doing the installation. He went to extra trouble to locate the softener in the best possible place for us. Before he left, he explained the maintenance routines and answered all our questions. Everything was left clean and tidy.

Jamie came exactly on time and completed a difficult job replacing a very old mixer tap with a 3-way one. He didn't stop until he had finished the job. He did it all with good humour and thoroughness. He left everything clean and tidy, and explained the system clearly. We would have no hesitation in recommending Jamie to anyone. Many thanks, Jamie. Also, many thanks to Kindwater for arranging the service so efficiently.

Jamie installed a new water softener for us today, and we cannot fault the service. We felt well informed when quoted, but they didn’t pressure us to buy and gave us time to review the options. We went for the middle of the range softener, and it’s great. Jamie installed it today, explained how it worked, and left the area clean afterwards. Highly recommend!

Had a great experience with this company that provided me with multiple quotes for different products. I picked my water softener with confidence having had all the details explained to me. Installation of the new softener and disposal of my old water softener was very efficient. The engineer Jamie done a great job and nothing was too much hassle for him. I am very pleased with the service I received and would recommend to friends and family.

I have used Kind Water for well over 20 years. Our old softener was at the end of its days and we needed an upgrade. The staff on the telephone provided helpful, friendly advice. Jamie completed a survey and provided all the information we needed so that we could place our order. A smooth install and handover along with a great chat, very happy - Thanks Jamie!

I recently had a new softener installed to replace one from the same company bought in 2008. I had excellent service from the lady in the office and from Jamie, who installed the softener efficiently and cleaner. No mess, no fuss. From my previous experience of over 20 years, I know this company is friendly and reliable. I would not hesitate to recommend them.

We chose KindWater not only as a local installer but also on the basis of their initial call-out inspection and quote. Despite being six months previously, they honoured that quote and Jamie was excellent throughout - personable, tidy and efficient. Very pleased with the installation and result.

We chose KindWater as a local company who were also a Which Trusted Trader. After an initial phone call, Phil visited and gave advice and discussed our options and left a written estimate of cost. There was never any pressure to buy from the company. After we decided to proceed, Phil returned 3 weeks later to fit the softener, together with a filtered hard water tap. He arrived at the agreed time and fitted the equipment over the course of a morning. He worked very tidily, fitting the unit in the pantry between an existing shelf and storage box. Following installation, he gave us advice about use and maintenance. He left a completed order form, with the cost as per the estimate and we paid by BACS.

Replaced existing softener with Kinetico Premier Plus Installed by Jamie - excellent service, would recommend

From the first phone call to the engineer arriving, just brilliant service from start to finish. Fixed the problem super quickly. Cannot recommend highly enough. Reasonable price too. Five stars.

Jamie was very friendly and completed to installation of my kinetico premier compact, water filter and tap very quickly. He was considerate in making sure I understand every process and more than happy to answer any questions I had. Very tidy worker too. Kinetico also provide great customer service. Kirsten, who I'd been corresponding with over email responded promptly to every message and also answered all my questions in a timely manner. Water softener and filtered drinking water are all working perfectly and I'm extremely happy with the service I received.