KindWater Water Softeners

Pleased to say had a very good experience with this company with a new replacement unit and Jamie the engineer, who explained everything very well so that we choice the correct new unit and how it works. Happy customer and highly recommend Kindwater.

Jamie originally visited to service my water softener but it was beyond repair despite his efforts, it was very old. He discussed my requirements and provided a quote for a new softener without any pressure. He returned today as arranged and he had clearly given considerable thought to how he would complete the installation in the limited space available. I now have a lovely new softener which Jamie installed with great care. He is very professional and friendly and a very tidy workman. Everything was completed with in the expected timescale and budget given. I have already recommended this company to two friends. I have also found the office staff very helpful and friendly when I have contacted them.

Right from my first enquiry through until the installation today by Andrew, KindWater have given exceptional levels of service and I highly recommend them. I needed an old water softener removing and a new one installed. The information I received was comprehensive and enabled me to make an informed decision about the best type of water softener to have installed. Andrew arrived on time, worked tirelessly to remove my old softener (which had plenty of 'salt creep' attached to the outside!) , fitted a new 'stopcock' as the old one was seized and installed the new softener. He worked tidily and nothing was too much trouble.

Jamie was punctual and personable. He'd serviced for a family member and I was so impressed, I booked him to check the water softener we acquired when we moved. Despite time and effort, he was unable to repair it. He gave us clear options at a range of prices. He didn't charge for the service. We decided to stick with KindWater for a new water softener. On completion, he explained everything clearly and patiently. Spreading the cost over 10 months interest-free was a great option for us. We'll definitely use KindWater for future work.

Jamie visited to advise regarding purchase of a water softener he arrived at the agreed time and gave good advice including some fixtures were in good order and did not need replacing, enabling us to agree to purchase. He arranged a suitable time for him to come and fit the softener. Jamie again arrived at agreed time was courteous, fitting the new model and explaining the workings, guarantee and servicing needed. The job was completed quickly and efficiently and the site left clean and tidy. The paperwork was explained and completed to my satisfaction prior to him leaving.

We have just had a premium water softener and reverse osmosis filtration system fitted and we cannot praise Kindwater and fitter Jamie enough. From first visit to final checks the process went smoothly, things were clearly explained at every stage, work was neat and rubbish cleared away, and we even had a call from Jamie the next day to check that everything was in order. We would thoroughly recommend the company and the product.

Jamie came out this morning to service my water softener. From my first email contact to setting up the service through Jamie finishing the work, I have been impressed by their professionalism and pleasantness. Good people!

All supplied and installed as promised. In a efficient way. Very pleased . Would highly recommend.

Had an issue with water pressure loss, so contacted Anglia water, who came out quickly. No problem from their side, but the old softener had died due to resin expansion (it was 15 years old, so had my money’s worth). Jamie came out on the 5th to replace the old softener with a new one that doesn’t need electricity to run. Really good guy, explained everything as he went, and took all the packaging and old kit away. He left the area tidy, made sure I knew how to replace the salt, and how it all worked. Very happy with the service, and will continue to use them. Happy to recommend!

Contacted Kindwater to quote for installation after being recommended by a neighbour. Phil attended at exact time promised and gave us impartial advice and installation prices for 3 different products. There was no pressure from the company. Fitting was carried out a week and a half later. Phil carried out the installation and again arrived at time stated. He was extremely tidy and left no mess whatsoever. Taking away any waste. We weren’t aware of their interest free 10 monthly payments but took them up on their offer. A real bonus! A very polite and efficient company to deal with. Thank you Phil and Kindwater.

This review is a follow-up to the long positive review I left regarding the service and advice provided by Jamie of KindWater in regard to my old water softener. This is a separate review covering the work Jamie has now performed on removing this 15-year-old water softener and replacing with a new Kinetico Premier Compact model. Jamie arrived on time and did an excellent faultless job in every way. The difference in water softness I have now is amazing and I didn't realize just how poor by previous machine was performing in comparison. I would recommend this company and particularly Jamie. KindWater office staff who I have dealt with have also been professional and reliable with regard to booking and advice.

Jamie arrived on time and proceeded to service the Monarch water softener I have had for some 15 years. In this time it had not been serviced and seemed to be working well but I felt it was time it should be professionally checked. Jamie thoroughly tested and advised it was working well and it might have up to five years life still left. The service was a thorough 30 point service and included cleaning areas that were starting to be, and would certainly become, a performance affecting issue. At no point did Jamie mention or suggest my getting a new replacement. Only upon my asking he explained the options that Kind Water could provide and after consideration and research I have decided to have Jamie back and to have him replace my old electric water softener with a new Kinetico Premier Compact. This is demand control non-electric and uses a block of salt and is far cheaper to run. It was also at an excellent price. I was very impressed with Jamie's professionalism and manner. As I am with the prices of new equipment and installation cost. In view of me installing a replacement water softener pursuant to having my old one serviced, Kind Water will be refunding the cost of said service which only adds to my reassurance this is a trustworthy and excellent company. I will no doubt be entering a follow-up review regarding my new water softener installation and fully expect it to be as glowing as this one. It is a genuine relief to have found a company I feel I can trust.

Called Kindwater to Ask for Advice Regarding Re instalation as we moved our Kitchen after Building a kitchen Extension on the otherside of our Bungallow. Kindwater Send a Fitter out within a couple of Days to Assess the Work that was involved, on the instalation Day a Fitter, Engineer called Jamie Turned up very close to the agreed Time. The Work on the Day was carried out to a very High and Professional Standard, the work Area was left immaculately Clean and Tidy. I can't Thank Kindwater Enough and Their Fitter Jamie was Fantastic, Polite and informed me what He was doing from start to Finish, highly Recommended. Thank You Kindwater and Jamie. 👍

We had seen an offer for a free inspection of water softeners in our area by KindWater: having bought a house 6 years ago with one of their softeners installed, it felt like time to have ours looked at. Phone contact with the office was easy and an appointment quickly offered. The Engineer was cheerful and helpful, showing clearly how our present softener was not working, as well as way beyond its expected working life. He offered us a choice of new ones to replace it with. The one we chose he actually had on the van, so the job was complete in just over an hour and we paid by BACS later that day. A very smooth and happy experience, echoing what neighbours have reported about their use of KindWater.

We had to have a new water softener installed. The company was an absolute pleasure to deal with - prompt, reliable and very efficient. No hidden costs and afterwards, Jamie took time to explain everything to us to make sure we understood what we needed to do and that we were satisfied.

Contacted Kind Water regarding fitting a new water softener. This was scheduled within 2 weeks.James arrived at the time scheduled and were very impressed with him and the work he carried out. No mess and he explained every step as he was working. Nothing was too much trouble and he made sure we understood how the softener worked and what we needed to do. We now have lovely soft water. Cannot recommend this company enough. Thank you to all the Team.

We are absolutely delighted with the transformational impact on our water pressure and quality resulting from the installation of a kinetic premier compact softener. Barry explained all options clearly and installed everything efficiently and in a really customer friendly way. Our delivery of salt blocks exemplified good customer service too as the delivery man helped us by putting it all away in our store Competitive pricing and great service means we will have no hesitation in recommending this company.

We had our KindWater softener deinstalled & reinstalled in our new property. Great work carried out by Jamie, who was so efficient, helpful & friendly, many thanks 😊

Kind Water were recommended by a friend and I now know why. When Phil first visited to provide a quote he explained everything quickly and thoroughly without any pressure to buy. The quote was very competitive so we went ahead. Phil also fitted the softener incredibly neatly and with no fuss at all. He explained how it worked and went through the functions of the bypass before going through the payment options. Having 9 months interest free is brilliant. Phil took care whilst completing the work and left everything even tidier than he found it. Can not recommend enough.

I can honestly say the engineer Jamie was so thorough and such a pleasant person. Explained everything he did. So glad I went to your company for service as u installed my water softer 5years ago. Also was pleased to order more salt as this was a very reasonable price and delivered here within 3 working days.Hope that I can recommend anyone who is looking to install a wafer softner system. Thank you

Paul visited to service our elderly water softener and we were delighted with his work. He did not condemn it, despite its age, but serviced and cleaned it until it looked like a new one! He gave great feedback on his work and gave us valuable recommendations. We were very happy with the company - from initial contact to the prompt service carried out and will definitely use them again, when required.

At our initial meeting the different systems were explained clearly but we were not pressurised into making any decisions. Our questions were answered and we were left with enough information that we felt well informed. Once we had made our choice the contact with the office was excellent. We received fast replies to emails and replies were professional yet friendly. Installation was carried out without any problems despite it not being entirely straightforward as far as location of stopcock to kitchen sink. After sales service has been to the same high standard. Can't recommend this company highly enough!

Kind Water Ltd was a pleasure to deal with from the first phone call to the final installation of a water softener. The engineer was polite, friendly and good at solving problems. He also explained the differences between various water softeners which helped us to choose one.

We had a very helpful and pleasant visit from Jamie who almost immediately noticed that a key valve had shut off the soft water supply. He spent a lot of time educating us about how to use and look after our water softener in a very pleasant way. Because the water softener did not need a full service, he made a welcome and helpful reduction in the price.

My sister had used Kind Water and recommended them to me as I had recently moved into the area and had left a house with a water softener. The whole process was very easy from the first contact. An appointment was made and the engineer visited at the allocated time and provided a cost estimate there and then and a future fixing date was agreed. The engineer arrived on time and did a very clean professional job. I had to obtain a different tap but this again was sourced through Kind Water and they were helpful and competitively priced. It is really easy to put in the new salt blocks and I am once again enjoying softened water in an area that has a particularly hard water rating.