KindWater Water Softeners

I had used Kindwater before at a previous house and was always impressed with their service; either installing water softener or delivering salt block. So when I moved into a new house they were the obvious choice. Although the under sink cupboard was quite a challenge to install the unit it was installed successfully and up and running quickly. Would always recommend Kindwater, always friendly and helpful too.

We had our old water softener replaced with the block system. It was undertaken on the agreed date, schedule and budget. The salesman, fitter and the salt was delivered/undertaken by professionals and courteous people. We were very impressed by the helpfulness and clear instructions given to us. Could not fault anything.

We had thought about a water softener for a while but were put off by the price. KindWater offered an excellent price, product, guarantee and fitting service. The initial survey was reassuring with everything clearly explained. The fitting was done with the minimum of mess and disruption. The end product is working really well and delivering plenty of soft water. A very professional service from start to finish.

No delay for appointment which was on time and installation done in the same visit. No mess, no fuss.

The installer turned up on the time I was quoted and was also completed before the time I was quoted, the installer never left a mess when he finish and left my kitchen and bathroom clean and tidy when he finished. I would recommend this company to anybody who wanted a water softener fitted.

Second time we have used Kindwater, the first was in 2012. We have recently moved home and couldn't face life without a water softener in a notoriously hard water areas. Their advice was simple and straightforward and they are obviously experts in their field. The water softener was supplied and fitted within a week. No fuss, no mess. Very nice people to deal with. Highly recommended.

From initial survey to installation the service and efficiency were faultless. Not the easiest of jobs because of limited space but the engineer gave me an estimate of the time he would take to complete it and he was 10 minutes early! Having had 3 softeners in previous properties this was by far the most professional firm I have used. It is now 3 months since installation and there have been no problems and using block salt is a delight after 25kg bags of 'tablets'! Thank you, Kindwater.

We moved into our new home at Grundisburgh. The property did not have a water softener fitted and a very obvious scale formation could be seen compared to our son who had a Kindwater softener fitted. We were also having a new boiler installed so want to protect it and other household appliances. We contacted Kindwater to get a quote. The engineer who turned up was very knowledgeable and went through all the options to connect the system. Also had several conversations with the young lady in the office when I wanted to compare costs. We decided to have it fitted which was a bit of a no brainer really. The good thing was the same engineer who did the quote did the fitting so was aware of the job. All in all a good job from a professional company. The water softener is doing a great job no sign of scale even in the kettle which had bits in it all the time so would recommend the company and product without reservation.

My Harvey water softener recently failed after 5 and a bit years. I initially called Kindwater for a repair, but it was found that my Harvey softener had a split tank and was unrepairable. I was recommended to replace it with a Kinetico softener and this was duly fitted a week later. Despite the shock of having to replace my softener, I'm glad I did. I am now experiencing much softer water than I ever did with the Harvey, and I am absolutely delighted with the Kinetico and would happily recommend them to anyone.

We were exceptionally impressed with the service Kind Water provided both before and after placing our order for two Kinetico water softeners. Their staff are very knowledgeable and helpful at all times. The installation of the softeners was carried out efficiently by a competent and friendly engineer who took the time to explain the operation of the softeners and answered all our questions. We would be happy to recommend this company to future customers who are looking to purchase a new water softener.

Excellent service received from KindWater, from enquiry to installation. So far very pleased with the product and the kettle has almost descaled itself after only 10 days! Phil was polite and prompt and answered any questions we had. All round good service, and we have already recommended to friends and neighbours. Thank you.

I arranged a visit from Kind Water's engineer to inspect our set-up. The visit was friendly, informative and straight forward, no heavy sales, no question left unanswered. We were given a quote and we were left in peace. We decided to go for the Kinetico Maxi. The date was arranged and sure enough, at the specified time the same engineer arrived and did a perfect plumbing job to install the Softener. Service with a smile and all is good. These guys are a credit to the profession. Well done. BTW I get the same friendly interface when I call or email. A great team. Thank you.

Water softener and workmanship outstanding and so helpful I have noticed the difference within a week it removes the build up on taps and also in the kettle saves me money as I do not need to buy bottled water anymore the taste is perfect Thank you very much for your help

It's years since we last had a water softener and that didn't end well and we have tried various solutions since but the hard water has persisted. Then a friend showed us their KindWater softener so we followed it up with a visit from the company, did some research and decided to go for it. The company was a pleasure to deal with and the installation really easy and since then we have enjoyed - for the first time in many years - lovely soft water. The salt blocks are a doddle to use - so different to the messy and heavy bags of salt tablets we used in the past, which rusted our kitchen cupboard fittings. The water softener doesn't take up much space under the sink, is quiet in operation and the salt blocks last quite a while and are easy to reorder. So we're really glad we got a KindWater water softener.

Our old water softener was leaking badly so decided to get a new one - it was beyond repair. From the first contact they were very polite, efficient and professional. The work was done very quickly and when they came to look at the job switched the water off to the old sodtener to save further flooding. The engineer came when expected and quicker than other businesses we had contacted. The engineer was very polite and explained how the water softener worked and how to use it. We were also given details of their free delivery service of replacement salt. They took away our old softener and replaced the salt tablets with the new blocks of salt. The price that was given was adhered to - so no unexpected extras. I would thoroughly recommend this company and engineer for their no nonsense, polite and efficient service from first contact to after completion of the work.

From the initial site visit through to installation, everything has been handled in a very efficient manner with no fuss. The product itself is excellent, and other than needing to keep an eye on salt levels, you tend to forget it’s there. It’s not cheap, but good quality kit rarely is. I would not hesitate to recommend KindWater.

We are a large household (4A3C) and had gone through two water softeners which were not really man enough for the job. Studying reviews the Kinetico looked promising so I contacted them and they referred me to Kind Water. The engineer called and after some discussion we opted for a Kinetico Premier Maxi. Advantages were capacity (twin tank), no electrics required and 10 year guarantee. I was quite comfortable with the call and didn't feel any high pressure being applied. There was also the benefit of a discount and 10 month 0% finance offer. The softener was installed successfully within days and, albeit expensive compared with some other models, to date we are extremely happy with our choice of machine and company. I would happily recommend Kind Water and Kinetico if you're in the market for their products.

Great personal service on moving in to our new house and a check up afterwards. Visited their lively offices to buy salt blocks. Water taste good! Kettle stays clean!

Old water softener (in attic) began overflowing into loft. Rang this company after consulting which trusted traders. Technician visited same afternoon (Tuesday). All options thoroughly explained by a guy (Andrew) who knew his subject backwards. Professional, sense of humour and 'can do' - right up my street. New water softener fitted 3 days later after solving a couple of unexpected problems along the way. All cheerfully explained beforehand. I was really impressed. Downside - fairly expensive, but for once I did not mind in the slightest. Recommended without hesitation.

The Kind Water team have been fantastic throughout this process. First they visited our house and explained the product and did a really thorough job of exploring the different installation options we had. This entire process was free. There was then a gap of 3 months until we decided to go ahead, and they were happy to honour the price. The installation process itself was completed in a day, which included installing a water softener outside in a weather protected case, and installing a water filtration system in the house. The quality of the workmanship is faultless, and again the thoroughness that the staff went through to ensure everything was exactly how we wanted it was exceptional. In terms of the product itself we could not be happier. We were at the highest end of hard water, with just over 400 calcium carbonate parts per million, which is unusually high. Over 400 tips the scales when the department of health do not recommend drinking water that has been through a softener requiring that much of a calcium reduction. This led to our decision for the filtration system as well. All of this was in consultation with the Kind Water staff who were objective, friendly and helpful. At no stage did we feel under any pressure, and the overwhelming impression was of a company and team who know their product and market extremely well. Now we have softened water for washing and appliances, and filtered water for drinking and using in kettles and coffee. Fantastic!

And the water softener is pretty good as well ! Sound advice , no pushy sales. Easy payment scheme was most welcome

My first water softener, amazing product and service. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say. The Engineer Andrew was very helpful.

All work installing a water softener carried out efficiently and on schedule. Friendly company to deal with, personable and helpful. I would highly recommend this company

Having been told by other installers that a water softener was not possible in my home I was delighted to find KindWater whose engineer said he would find a way - and he did! It may not have been a standard installation as it involved boring quite a few holes in quite a few walls but everything was done with the utmost care - and good humour. I am delighted with the Kinetico water softener and have nothing but praise for the engineer. A fantastic service from start to finish.