KindWater Water Softeners

After doing an evaluation of 6 companies and models when our old one died we bought a Kinetico 2020c in October 2016 from Kindwater Suffolk . The regeneration start-up on metered use was new to us but excellent technical details explained during Fee home survey.The supply and installation in our apartment was trouble free and much easier to load with the two blocks of salt rather than from bags. Easily commissioned and trouble free. We recently moved house and the Kinetico came with us as our usage was the same . The re-installation was done well and quickly and the technician was extremely thorough and helpful. The cost was no more expensive than other quotes and of course or warranty was not effected. Salt deliveries are easy to organise in East Anglia and no problem. Not the cheapest but a great purchase.

Extremely happy with the service I have received from all the team at KindWater, from initial enquiry right through until after installation. I am really enjoying the soft water and my eczema issues have certainly improved. Wouldn't be without one now.

My first water softener, fitted with care and consideration. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say.

This was our first water softener and we were initially unsure whether or not to install one. We were given clear information, promptly, and this was followed up by an efficient service. The engineer was careful and meticulous in his work, taking time to explain both the working of the softener and how to maintain it. All members of staff were courteous and considerate. We're delighted that we decided to go ahead.

Having decided we would install a water softener, we hadn't the faintest idea who to approach - any source of information, the problem being that any source of information would also be trying to make a sale, and would therefore not have our best interests at heart. There was no feeling at all from Kindwater of being given anything but good advice. The 10-months no interest payment scheme removed any doubt. A pleasure to do business with.

Quick call back after intial enquiry Tech was on time, clean and tidy. He also took sufficient time to explain how everything worked. A great experience compared to some others we have had

We replaced our old softener with a new one and were recommended Kindwater. We were very pleased with the service which was prompt and efficient. We had questions about the characteristics and functioning of the various softeners on offer which were dealt with by clear, intelligible answers which reassured us greatly. The service engineer appeared to be very good indeed and took great care with the installation. Overall, we would be happy to recommend Kindwater.

I'm normally skeptical about so many good reports. I'm pleased to add my name; My experience was of replacing an old water softener with a modern one. Everything that one could expect with installation was perfect. The installation engineer was definitely a perfectionist and voluntarily included some additional tasks. I've waited a month and have experienced no problems. I was pleasantly surprised at how friendly and competent were both the Kindwater staff in their office and the installer.

My initial telephone enquiry was dealt with very well and left me with a very good impression of this company. The pricing structure, the initial site survey, and my options following the survey were clearly explained. Within just a few days, an engineer's visit took place and our new Kinetico softener was installed on the same day. The KindWater engineer, Phil, was punctual and courteous. He explained clearly the survey and installation process and he provided a written quote and asked our agreement before going ahead with the work. The installation was done cleanly, and considerately. The functioning of the water softener was clearly explained and all of our questions were answered in a most friendly way. Following this experience I would wholeheartedly recommend KindWater.

We had a water softener about 12 years ago from this company, softener wasn't working properly. We spoke to the office and the lady in the office was very helpful and gave us lots of hints but these did not work out and an engineer was called out at no charge. The engineer solved the problem. He talked to us about the new softener but this was not a hard sell. We then decided to have new softener. The installation was great and we have been very impressed with the new softener. The most valuable parts of this company are: great ladies in the office who are not only there to take your calls but also very knowledgeable about the product; the engineers who are not interested in a quick sale but want it to be the right product for you; and the overall feeling that they are working together as a team to make sure you are satisfied with the end product. We would not hesitate in recommending this company for their personal service.

My existing water softener had stopped working. I called in the suppliers who gave a full service and charged accordingly. This did not solve the problem and, on recommendation, I contacted KindWater who came vey quickly. The problem was discovered immediately, and it was proved and explained to me why my softener's life had come to an end. On asking for advice on what machine I needed, I was told that I only a domestic one as the more expensive machines were for heavy use. My new machine was fitted in a clean and tidy way and my questions were fully answered. I have now had the KindWater water softener for a few months and everything is running perfectly. The follow-up care and attention has been such that I, in turn, will recommend them.

Kind Water removed our old redundant water softener and replaced it with a Kinetico twin cylinder water softener, the representative and fixer was very pleasant and informative and provided a on the spot quotation, which we accepted and the installation was carried out within days. The installation was quick and tidy and we are very pleased with the performance of the softener. It is also less expensive to run than our previous one, and the salt blocks last longer, at least three to four weeks per time.

I have tried several other makes over the years and this softener leaves them far behind. Fit and forget describes my experience, and the block salt enables the device to work even better. Kind water have maintained a good customer service ethic throughout.

Very satisfied with the office staff and the engineer who gave us an estimate an d did the fitting. Very quick and clean workmanship. Would certainly recommend this company. Contacted us after a couple of weeks to make sure we were still satisfied with water softener.

Very happy with the service. Engineer very helpful and efficient, clean and tidy workmanship. Would recommend KindWater to anybody. lucia p 09/04/2018

We were very happy with the service, product and advice. Would recommend the company for water softeners.

Excellent friendly and professional service from initial enquiry/referral, through home site survey and then installation. No sales pressure and all our questions answered, and great that the site survey and install completed by the same engineer. By far the cheapest supplier for the product we wanted and the positive reviews and comments are fully justified. Would happily recommend to anyone interested in a water softener.