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KindWater Water Softeners

4.9

276 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
276 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Five stars!
Customer Service
Quality
Value
Second to none service! From start to finish a wonderful company to deal with and would not hesitate to recommend and use again. Honest, reliable, excellent customer service and all dealings with the company were excellent, particularly Amanda, who deserves a special mention for her patience and understanding. Five stars!
Margaret, Essex Posted on 19/01/2018 , work completed 19/01/2018
Great product, excellent service
Customer Service
Quality
Value
We were impressed with the fact that the person coming to assess our kitchen and give us a quote was the same person who was going to fit it. This meant that the project was thoroughly thought through, and potential problems identified and worked round, which was essential because it wasn’t a standard installation. On the day the water softener was fitted, the work was complicated and conditions cramped (the softener had to be fitted next to a downstairs loo, with pipework coming through from the boiler cupboard the other side of the wall). But the engineer remained calm, cheerful and efficient, and the job was done more speedily than predicted. Since then, we’ve been delighted with the quality of our water.
Sarahwilko Posted on 08/01/2018 , work completed 08/01/2018
Nice professional job
Customer Service
Quality
Value
Nice, friendly surveyor/installer. Good professional job. Very pleased and would recommend this company.
Marcus, Suffolk Posted on 21/11/2017 , work completed 21/11/2017
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Customer Service
Quality
Value
We were recommended to this firm and we would recommend them. Full explanation and cost covered at first visit. Prompt service carried out in a professional manner. They were cheapest firm!! Good follow up by company.
Michael, Suffolk Posted on 20/11/2017 , work completed 20/11/2017
Knowledgeable and Professional
Customer Service
Quality
Value
New water softener fitted in difficult circumstances, requiring complete modification of existing plumbing. The engineer arrived promptly, was really helpful and efficient, leaving no mess. I was thoroughly impressed and would highly recommend KindWater.
Alfie-Suffolk Posted on 08/11/2017 , work completed 08/11/2017
Excellent
Customer Service
Quality
Value
The water softener installer arrived on time and completed the work very efficiently there were no delays or mess. He gave us a very thorough explanation on how to use the device. I cannot fault the installer on company in any respect - 100% satisfaction.
Michael, Norfolk Posted on 10/10/2017 , work completed 10/10/2017
Neat work and professional
Customer Service
Quality
Value
I found the staff efficient and very helpful, they gave me lots of information about the products, which helped me choose one that suited my circumstances. They also contacted me after the unit was installed to make sure all was OK.
Margaret, Suffolk Posted on 29/09/2017 , work completed 29/09/2017
Prompt and professional
Customer Service
Quality
Value
Much more efficient than the water softener it replaced as it maintains the water at the right degree of softness.
Julie, Suffolk Posted on 13/09/2017 , work completed 13/09/2017
Responsive and competent
Customer Service
Quality
Value
Kindwater responded promptly when I asked for a survey and estimate, then they undertook the work at a mutually agreeable day and time. The installation was completed in the morning. The engineer was well equipped and very knowledgeable about his product. He left the kitchen spotless. Not cheap, but very good.
Osborne Posted on 14/08/2017 , work completed 14/08/2017
Prompt and professional
Customer Service
Quality
Value
We had one of their softeners 15 years ago. We were happy with that and we are more than happy with our new one installed in our new property.
Roland, Suffolk Posted on 02/08/2017 , work completed 02/08/2017
Prompt and Professional
Customer Service
Quality
Value
I would definitely recommend KindWater, our old water softener was removed and new one installed, without any mess or inconvenience. Prompt and professional service.
Patricia, Norfolk Posted on 13/07/2017 , work completed 13/07/2017
Brilliant in every way
Customer Service
Quality
Value
Everything was excellent. Highly efficient and professional work. Everything was explained in great detail. Received phone calls after fitting to ensure I was totally satisfied and had no problems. I would highly recommend the company to anyone
Keith, Norfolk Posted on 29/06/2017 , work completed 29/06/2017
Super job.
Customer Service
Quality
Value
Kind Water fitted our first water softener so was more than happy to contact them to fit one in our new house.
Linda, Suffolk Posted on 25/05/2017 , work completed 25/05/2017
Memorably knowledgeable
Customer Service
Quality
Value
Its a second property and having engaged KindWater in our own home they were just as pleasant, kind and good at their job. Their kit is not cheap but I guess good things never are.
David, Suffolk Posted on 01/05/2017 , work completed 01/05/2017
My review
Customer Service
Quality
Value
Quick, efficient, clean, good pleasant worker
Roy, Norfolk Posted on 24/04/2017 , work completed 24/04/2017
Prompt, efficient, informative
Customer Service
Quality
Value
Couldn't imagine a better approach: no 'hard sell', patient and professional: fitted a few days later with the same thoroughness and care. Excellent.
Alan, Suffolk Posted on 20/04/2017 , work completed 20/04/2017
Prompt and professional.
Customer Service
Quality
Value
The engineer was prompt and did an efficient job with no quibbles and left the area clean & tidy.
Edward, Norfolk Posted on 04/04/2017 , work completed 04/04/2017
Brilliant Job
Customer Service
Quality
Value
The fitter was prompt and on time, and done a most professional job.
Kenneth, Suffolk Posted on 30/03/2017 , work completed 30/03/2017
Excellent work and service
Customer Service
Quality
Value
An excellent improvement to our home in this hard water area. The engineer was very professional in his initial visit, not pressuring our decision, and was superb when he returned to install our water softener. Would definitely recommend KindWater.
ej26227 Posted on 13/03/2017 , work completed 13/03/2017
Great job again
Customer Service
Quality
Value
I have used this company 3 times now and have been happy on every occasion. Never had a single problem (touch wood!). Would definitely recommend.
Domshere Posted on 07/03/2017 , work completed 07/03/2017
Absolute brilliant very prompt
Customer Service
Quality
Value
First class service. Everywhere left clean and tidy.
Janet, Norfolk Posted on 03/03/2017 , work completed 03/03/2017
My review
Customer Service
Quality
Value
Very pleased with fitting the water softener & follow up to check O.K.
Peter, Suffolk Posted on 01/03/2017 , work completed 01/03/2017
Very good, helpful and quick.
Customer Service
Quality
Value
The engineer advised me about the various types and modes of water softeners, and I made my choice. He had the softener in his van and he fitted the new one after removing my existing softener. He also altered the pipework as necessary.
Fred, Suffolk Posted on 13/02/2017 , work completed 13/02/2017
Brilliant job
Customer Service
Quality
Value
I am very pleased with this excellent product and with the engineer who cheerfully fitted it and coped wonderfully with all the difficulties he encountered putting extra pipes etc. to make it work in our house. Very pleased indeed.
Anne, Norfolk Posted on 09/02/2017 , work completed 09/02/2017
Very good
Customer Service
Quality
Value
The work was undertaken in a very professional manner. Have recommended Kind Water to several friends.
Brian, Hertfordshire Posted on 27/01/2017 , work completed 27/01/2017