KindWater Water Softeners

This was the second time I have used this company and have to say they provide an amazing service from the moment you have contact with the people who answer the phones, through to the engineers who are knowledgeable, friendly and very helpful. providing top-quality Kinetico products at sensible prices. My water softener was fitted quickly and efficiently.

After conversations with most of our local watersoftener suppliers I decided on kindwater. A date was agreed, and re confirmed a few days beforehand and Barry arrived on time, and efficiently fitted the softener. Very happy with installation and dealings with kindwater.

Jamie came and fitted a new water softener, after 15 years of the previous one. He did an excellent job, explaining clearly the differences in the new model. He was friendly and cleared everything away very well. The team at Kindwater have always been so helpful and friendly and one feels they are always there to sort out any problems. Jamie was a delight to meet. Thank you for all your advice and help!

A very easy and helpful company to deal with when arranging a visit. Jamie arrived punctually to inspect and advise on a replacement water softener and then to supply and install a new model. The costs and options were clearly explained and he suggested payment by a 0% credit agreement over 9 months to spread the cost. He was efficient and tidy and demonstrated the relevant features after the installation.

I've used Kindwater for several years and always found them to be reliable, helpful and prompt in their replies in dealing with my queries. Jamie, the engineer who installed our water softener (replaced for free as part of the contract) was typical of Kindwater's personnel, knowledgeable, extremely competent and cheerful. I can thoroughly recommend both Kindwater and their engineer.

Jamie came out to replace the resin in our Kindwater supplied water softener. I was impressed by his approach and willingness to explain what he was doing. The work was completed efficiently and he left his workspace extremely clean.

Jamie came to install Kinetico Premier Compact water softener. He arrived punctually, and set to work. He was efficient, clean and tidy. He explained everything in clear simple terms. We are really pleased with the product, and confident about aftercare, especially the choice to have regular salt delivery. All in all, we are very impressed with Jamie and the service he provided.

A quick response to an initial phone call resulted in the fitment of a new water softener the same day. The price was acceptable and the 0% finance option was taken. Great service, well done to Jamie and the team.

Great Job supplying and fitting a Kinetics Premier compact water softener, filter and a new tap. Jamie did the quote and the installation. In the initial visit, Jamie was very informative and explained all options courteously. We placed the order 3 months later and were pleased that Jamie returned to complete the installation. He did a very clean job and explained everything we need to know to operate it. We highly recommend KindWater to anyone thinking of having a water softener installed.

We had a kinetics Premier compact fitted by Jamie He did the quote and installation, he explains all your options in a courteous and friendly manner. Once we decided what was best for us, we then place our order a few days later, Jamie did the installation, he was very tidy and did a very good job and explained everything about our water sofener. We certainly would recommend kind water to anyone thinking of having a water sofener installed

Our Kinetico Premier Compact water softener was installed by Jamie. He was very friendly and courteous and explained everything we needed to know very patiently. Nice tidy work and installation. We certainly recommend Kind Water to anyone thinking of having a water softener installed.

We contacted KindWater after having some issues with our old Kinetico Sumo water softner. Phil their engineer attended and a decision was made to have a new kinetico Easy Twin installed. Everything was dealt with efficiently by both Phil the installer and the excellent office staff at KindWater. I have to say that it makes such a nice change to deal with a company and staff who obviously care about their products and service. There was no pressure selling, several options for payment also makes the purchase easier.

Just had my water softener serviced after 12 years use. No problems at all and totally reliable. Jamie the engineer was excellent. Quick, tidy and very good at explaining what he had done etc. I thoroughly recommend them.

Jamie installed our water softener and we're delighted with our purchase. It's quiet, just as he promised. Our water was incredibly hard and now it's nice and soft. No more limescale, Brita filters or water marks. The device was installed perfectly and Jamie left our house in an immaculate state after finishing the job. We recommend him and this company if you're looking for honest advice, friendly service and a high quality solution.

After moving into my house at the beginning of June I realised straight away how hard the water was. A leaflet for Kindwater arrived within days so I contacted them for a quote. Jamie arrived a few days later to explain the process and costings. He checked the pipework and location to make sure soft water would flow throughout the house without missing a room out. As the price and payment options suited my needs a date was arranged. I was called nearer the installation date and offered an earlier date as one had become available, unfortunately I was not able to take up the offer, but was impressed the company had thought about me and gave me the option. On the installation date, Jamie arrived on time (slightly earlier which I always prefer as it fits with my personal values, I hate lateness unless advised by phone earlier with a valid reason). He gave me time to fill up a few items with water before turning the mains off. Once he got started, he worked quickly and efficiently to get the water back on as soon as possible and complete the installation. A fully tested and explanation on how the system works was given before he left. Any questions I had were asked at this time. He also finished well ahead of anticipated schedule as the installation went smoothly and no issues appeared. Can't thank the team enough, especially Jamie and am now having my 1st soft water cuppa to celebrate : it's GREAT!

When I experienced very low flow my plumber diagnosed the existing softener was at fault, it was easily bypassed... and I called KindWater. They had originally installed it, over 14 years ago. The office were able to give me a clear guideline on replacement costs and they arranged for an engineer to visit and that he would either service/repair or give me a proper quote. Jamie arrived on time and explained that he could try to "recharge" the old softener but that at over 14 years old he would not be able to guarantee the work (approx £400) would be a fix. Jamie gave me full details of the replacement options and I made a free choice. --- Today was the installation day. Appointment time was 2pm and Jamie arrived at a quarter to. All the work was completed to my satisfaction and Jamie left my kitchen the way he found it. I was happy that Jamie was able to fit the new softener as he had already made great friends with my rescue dog. --- I would highly recommend KindWater Ltd, Pettistree, 100%

Had a water softener and filter fitted by Jamie he did an excellent job we are very pleased with the out come Would have no hesitation in recommending

From initial contact with Kirsten and installation by Jamie I was very impressed with the service we received. Jamie was able to provide solutions to a tricky installation which was both professional and courteous. Very happy to recommend.

We had our water softener installed by Jamie today and he has done a superb job. Jamie has gone above and beyond in find the right solution for us and he has done a very clean install. We are very impressed and super happy to have had such a pleasant experience with Jamie and Kindwater All the best Dan

I really appreciate the work done by Jamie and Andrew in fitting the new water softener and drinking water filter. Jamie came by thrice on request because we faced quite a challenge with the pipe works in our new home. He was patient and took the time to find a solution with us. The end product was neat pipe work and softened water finally. Its been almost a month and the salt consumption is one third of my previous softener of a well known company. I am so glad we went with Kind water this time. The prices are competitive and customer service patient and understanding. Thank you KindWater.

Good work done to high standard. Pleasant installer, Jamie, good worker, efficient, polite, friendly.

Jamie came to my home today to do a small repair on my water softener pipes, I was greeted with a smile he was very polite Took his shoes off before entering my home which made me extremely happy,Jamie arrived Half an hour early, He was very knowledgeable New exactly what he was doing, Got the job done Efficiently and quick, And tidied up after himself, Thank you, Jamie, 10/10 from me,

This was very easy all round. Called May an appointment, the man came on time, nice and polite and knew what he was doing. Next time it needs a service I will be calling them to do it.

Jamie was able to come and check and then replace my faulty water softener in just 8 days. He quickly diagnosed the fault, made it work temporarily and then gave me very clear options to replace it with no pressure in any way. The different ways to pay are very welcome in slightly straightened times. Thoroughly recommend all round - thank you!

For years we have put up with a totally inappropriate on / off valve to our outside tap. Jamie came / saw / conquered within about 20 minutes and we are delighted that such poorly designed plumbing is no longer something to be concerned about. PS. Jamie arrived on time, maybe on the early side even. He is very personable and we wouldn't hesitate to recommend him and KindWater Softeners.

Having encountered issues with both equipment and customer support from another (much bigger) water softener company, I approached Kind Water for assistance. My first point of contact with Kirsten by telephone was impressive - she was helpful, honest, proactive and patient - and she provided me with the information and price indications I requested and also arranged for an engineer, Jamie, to visit to undertake a free health check of my faulty machine. Not only was Jamie local but he was also available within days of my initial phone call. (This is unlike the other company which rearranged a service visit FOUR times and when I advised them of a leak, has taken in excess of a month to send someone out and when someone did finally arrive, disputed there was a problem, said he couldn't fix something he couldn't see and gave me no impression that he, or his manager, wanted to resolve the issue to my satisfaction.) By contrast, Kirsten actually called me a few days before Jamie's scheduled visit to let me know he had had a cancellation and could, if convenient to me, call round earlier. Jamie arrived on time, was extremely courteous, helpful, patient, explained things clearly and gave me no 'hard sell' at all. When the time comes to replace my current water softener, which I suspect will be sooner rather than later, I will not hesitate to contact Kind Water again. If my experience to date with Kind Water is anything to go by, I would not hesitate to use and recommend this company.

I was quickly given an appointment for a service call. Jamie arrived exactly on time and soon established the nature of our problem. He patiently and thoroughly explained the options open to us and was willing to fit a replacement unit without needing to make another call. The work was carried out straightaway and the resulting neat installation was a big improvement on the existing chaotic "birds nest" of flexible pipework. Jamie provided plenty of useful guidance and his friendly and helpful manner made us feel very confident that we had been given top class service and we had made exactly the right decision. Would definitely recommend the services of this firm and indeed have already done so as one of our neighbours is currently looking to replace his old installation.

Did some research online when we decided to get a water softener and found these guys. Product seems great and there was absolutely no high pressure sales chat whatsoever. Came to quote when they said they would. Quick and efficient. Installation two weeks after we agreed the quote and again, timely arrival, efficient installation and very tidy and respectful around the house. Would definitely recommend. Can feel the difference in the water straight away.

We are delighted with our new water softener. Jamie came out for our free survey and also fitted our water softener. We had lots of questions which Jamie answered really clearly so we knew exactly what to expect and understood costs. Jamie arrived promptly on fitting day and made sure we were still happy with everything agreed before commencing. The fitting is very neat and we are delighted with the difference in our water already. We would definitely recommend.

Pleased to say had a very good experience with this company with a new replacement unit and Jamie the engineer, who explained everything very well so that we choice the correct new unit and how it works. Happy customer and highly recommend Kindwater.

Jamie originally visited to service my water softener but it was beyond repair despite his efforts, it was very old. He discussed my requirements and provided a quote for a new softener without any pressure. He returned today as arranged and he had clearly given considerable thought to how he would complete the installation in the limited space available. I now have a lovely new softener which Jamie installed with great care. He is very professional and friendly and a very tidy workman. Everything was completed with in the expected timescale and budget given. I have already recommended this company to two friends. I have also found the office staff very helpful and friendly when I have contacted them.

Right from my first enquiry through until the installation today by Andrew, KindWater have given exceptional levels of service and I highly recommend them. I needed an old water softener removing and a new one installed. The information I received was comprehensive and enabled me to make an informed decision about the best type of water softener to have installed. Andrew arrived on time, worked tirelessly to remove my old softener (which had plenty of 'salt creep' attached to the outside!) , fitted a new 'stopcock' as the old one was seized and installed the new softener. He worked tidily and nothing was too much trouble.

Jamie was punctual and personable. He'd serviced for a family member and I was so impressed, I booked him to check the water softener we acquired when we moved. Despite time and effort, he was unable to repair it. He gave us clear options at a range of prices. He didn't charge for the service. We decided to stick with KindWater for a new water softener. On completion, he explained everything clearly and patiently. Spreading the cost over 10 months interest-free was a great option for us. We'll definitely use KindWater for future work.

Jamie visited to advise regarding purchase of a water softener he arrived at the agreed time and gave good advice including some fixtures were in good order and did not need replacing, enabling us to agree to purchase. He arranged a suitable time for him to come and fit the softener. Jamie again arrived at agreed time was courteous, fitting the new model and explaining the workings, guarantee and servicing needed. The job was completed quickly and efficiently and the site left clean and tidy. The paperwork was explained and completed to my satisfaction prior to him leaving.

We have just had a premium water softener and reverse osmosis filtration system fitted and we cannot praise Kindwater and fitter Jamie enough. From first visit to final checks the process went smoothly, things were clearly explained at every stage, work was neat and rubbish cleared away, and we even had a call from Jamie the next day to check that everything was in order. We would thoroughly recommend the company and the product.

Jamie came out this morning to service my water softener. From my first email contact to setting up the service through Jamie finishing the work, I have been impressed by their professionalism and pleasantness. Good people!

All supplied and installed as promised. In a efficient way. Very pleased . Would highly recommend.

Had an issue with water pressure loss, so contacted Anglia water, who came out quickly. No problem from their side, but the old softener had died due to resin expansion (it was 15 years old, so had my money’s worth). Jamie came out on the 5th to replace the old softener with a new one that doesn’t need electricity to run. Really good guy, explained everything as he went, and took all the packaging and old kit away. He left the area tidy, made sure I knew how to replace the salt, and how it all worked. Very happy with the service, and will continue to use them. Happy to recommend!

Contacted Kindwater to quote for installation after being recommended by a neighbour. Phil attended at exact time promised and gave us impartial advice and installation prices for 3 different products. There was no pressure from the company. Fitting was carried out a week and a half later. Phil carried out the installation and again arrived at time stated. He was extremely tidy and left no mess whatsoever. Taking away any waste. We weren’t aware of their interest free 10 monthly payments but took them up on their offer. A real bonus! A very polite and efficient company to deal with. Thank you Phil and Kindwater.

This review is a follow-up to the long positive review I left regarding the service and advice provided by Jamie of KindWater in regard to my old water softener. This is a separate review covering the work Jamie has now performed on removing this 15-year-old water softener and replacing with a new Kinetico Premier Compact model. Jamie arrived on time and did an excellent faultless job in every way. The difference in water softness I have now is amazing and I didn't realize just how poor by previous machine was performing in comparison. I would recommend this company and particularly Jamie. KindWater office staff who I have dealt with have also been professional and reliable with regard to booking and advice.

Jamie arrived on time and proceeded to service the Monarch water softener I have had for some 15 years. In this time it had not been serviced and seemed to be working well but I felt it was time it should be professionally checked. Jamie thoroughly tested and advised it was working well and it might have up to five years life still left. The service was a thorough 30 point service and included cleaning areas that were starting to be, and would certainly become, a performance affecting issue. At no point did Jamie mention or suggest my getting a new replacement. Only upon my asking he explained the options that Kind Water could provide and after consideration and research I have decided to have Jamie back and to have him replace my old electric water softener with a new Kinetico Premier Compact. This is demand control non-electric and uses a block of salt and is far cheaper to run. It was also at an excellent price. I was very impressed with Jamie's professionalism and manner. As I am with the prices of new equipment and installation cost. In view of me installing a replacement water softener pursuant to having my old one serviced, Kind Water will be refunding the cost of said service which only adds to my reassurance this is a trustworthy and excellent company. I will no doubt be entering a follow-up review regarding my new water softener installation and fully expect it to be as glowing as this one. It is a genuine relief to have found a company I feel I can trust.

Called Kindwater to Ask for Advice Regarding Re instalation as we moved our Kitchen after Building a kitchen Extension on the otherside of our Bungallow. Kindwater Send a Fitter out within a couple of Days to Assess the Work that was involved, on the instalation Day a Fitter, Engineer called Jamie Turned up very close to the agreed Time. The Work on the Day was carried out to a very High and Professional Standard, the work Area was left immaculately Clean and Tidy. I can't Thank Kindwater Enough and Their Fitter Jamie was Fantastic, Polite and informed me what He was doing from start to Finish, highly Recommended. Thank You Kindwater and Jamie. 👍

We had seen an offer for a free inspection of water softeners in our area by KindWater: having bought a house 6 years ago with one of their softeners installed, it felt like time to have ours looked at. Phone contact with the office was easy and an appointment quickly offered. The Engineer was cheerful and helpful, showing clearly how our present softener was not working, as well as way beyond its expected working life. He offered us a choice of new ones to replace it with. The one we chose he actually had on the van, so the job was complete in just over an hour and we paid by BACS later that day. A very smooth and happy experience, echoing what neighbours have reported about their use of KindWater.

We had to have a new water softener installed. The company was an absolute pleasure to deal with - prompt, reliable and very efficient. No hidden costs and afterwards, Jamie took time to explain everything to us to make sure we understood what we needed to do and that we were satisfied.

Contacted Kind Water regarding fitting a new water softener. This was scheduled within 2 weeks.James arrived at the time scheduled and were very impressed with him and the work he carried out. No mess and he explained every step as he was working. Nothing was too much trouble and he made sure we understood how the softener worked and what we needed to do. We now have lovely soft water. Cannot recommend this company enough. Thank you to all the Team.

We are absolutely delighted with the transformational impact on our water pressure and quality resulting from the installation of a kinetic premier compact softener. Barry explained all options clearly and installed everything efficiently and in a really customer friendly way. Our delivery of salt blocks exemplified good customer service too as the delivery man helped us by putting it all away in our store Competitive pricing and great service means we will have no hesitation in recommending this company.

We had our KindWater softener deinstalled & reinstalled in our new property. Great work carried out by Jamie, who was so efficient, helpful & friendly, many thanks 😊

Kind Water were recommended by a friend and I now know why. When Phil first visited to provide a quote he explained everything quickly and thoroughly without any pressure to buy. The quote was very competitive so we went ahead. Phil also fitted the softener incredibly neatly and with no fuss at all. He explained how it worked and went through the functions of the bypass before going through the payment options. Having 9 months interest free is brilliant. Phil took care whilst completing the work and left everything even tidier than he found it. Can not recommend enough.

I can honestly say the engineer Jamie was so thorough and such a pleasant person. Explained everything he did. So glad I went to your company for service as u installed my water softer 5years ago. Also was pleased to order more salt as this was a very reasonable price and delivered here within 3 working days.Hope that I can recommend anyone who is looking to install a wafer softner system. Thank you

Paul visited to service our elderly water softener and we were delighted with his work. He did not condemn it, despite its age, but serviced and cleaned it until it looked like a new one! He gave great feedback on his work and gave us valuable recommendations. We were very happy with the company - from initial contact to the prompt service carried out and will definitely use them again, when required.

At our initial meeting the different systems were explained clearly but we were not pressurised into making any decisions. Our questions were answered and we were left with enough information that we felt well informed. Once we had made our choice the contact with the office was excellent. We received fast replies to emails and replies were professional yet friendly. Installation was carried out without any problems despite it not being entirely straightforward as far as location of stopcock to kitchen sink. After sales service has been to the same high standard. Can't recommend this company highly enough!

Kind Water Ltd was a pleasure to deal with from the first phone call to the final installation of a water softener. The engineer was polite, friendly and good at solving problems. He also explained the differences between various water softeners which helped us to choose one.

We had a very helpful and pleasant visit from Jamie who almost immediately noticed that a key valve had shut off the soft water supply. He spent a lot of time educating us about how to use and look after our water softener in a very pleasant way. Because the water softener did not need a full service, he made a welcome and helpful reduction in the price.

My sister had used Kind Water and recommended them to me as I had recently moved into the area and had left a house with a water softener. The whole process was very easy from the first contact. An appointment was made and the engineer visited at the allocated time and provided a cost estimate there and then and a future fixing date was agreed. The engineer arrived on time and did a very clean professional job. I had to obtain a different tap but this again was sourced through Kind Water and they were helpful and competitively priced. It is really easy to put in the new salt blocks and I am once again enjoying softened water in an area that has a particularly hard water rating.

Plenty of informative discussion about best replacement for a very old and non functioning unit. Was happy with the advice given and general professionalism of all those I dealt with. Installation carried out in a reasonable time frame and I was satisfied in all respects. Unit works very well but hoses through salt at a heck of a rate.

We had originally booked a service for our 20 plus years old water softener but when we compared the quote to buying a new one it was a no brainer. A new appointment was made and the engineer turned up on time and completed the installation efficiently and with great attention to detail (including having to go up into our embarrassingly untidy loft which necessitated moving several boxes to get to the tank). He did all this with good humour and was very polite and left everything nice and tidy. As my wife and I are elderly, another advantage of the new water softener is that we don't have to lug bags of salt around and then shovel into the container. The blocks of salt are so much easier to use it is so much better. Definitely recommended.

We'd had a new kitchen fitted, and our existing water softener hadn't been connected properly. The engineer came, didn't make any criticism of the previous fitter's plumbing work, and just got on with the job. He made no mess, was extremely cheerful, and the price was as quoted - not pricey, as I thought it might have been. Would recommend

Kindwater has just installed a new water softener and removed my old softener. The job was done very efficiently and with the minimum of fuss and the engineer answered all the questions I had for him and he was very easy to talk to and very clear with his answers. Fortunately, most of the existing pipework was reused so that helped with the installation. The new system uses block salt which is so much easier to handle than the salt tabs I was using before. Communication with the company was first class and the staff were very easy to talk to. A company to be recommended in my book. Thank you.

Kindwater fitted a softener and Quooker tap in our new property and did an excellent job. They were responsive to emails ahead of the installation and the engineer did the job quickly and neatly. When we did need a call back they responded immediately. The pricing was exactly as advertised.

We were quoted £88 over the phone for servicing our monarch water softener, so agreed to the price, the service engineer turned up on time and he informed my wife that there was an £88 call out charge? He started working on the water softener and found a problem with one of the parts...the yellow solenoid valve had to be replaced which would cost an extra £82.90, now if a part needs replacing then that's fine but over charging for parts isn't! He was only here for the alloted hour. So I'm not really sure if I could trust kind water again as I think that they are probably bumping up parts prices to boost their profits at our expense.

From initial phone inquiry through to installation, Kind Water’s service was impeccable! Ended up installing the Kinetico Premier Compact and could not be more pleased. The unit fits nicely under the sink and adding the block salt is quick and easy. After installation, Kind Water’s engineer took the time to explain how the unit worked and answered all of our questions. He easily could’ve just handed us the pamphlet and said he had to go to his next appointment. We felt supported and most importantly, that Kind Water actually cared about us as customers. If you’ve been debating a water softener, I highly recommend working with Kind Water and getting a Kinetico unit. You won’t be disappointed and you’ll kick yourself for waiting so long!

At first we thought our old cheap softener needed a repair. The engineer checked it over and told us it was well past its best and due to be replaced. In truth we had never been satisfied and so authorised a new Kinetico. What a difference! Within 3 days we had lovely soft water and have been delighted ever since. The installation was relatively quick the engineer was polite and very efficient and our experience was very good (apart from authorising the payment!) Well done Kindwater. We have already recommended to others to follow our example.

My research lead me to both Kind Water and Kinetico machines and we were delighted with the service received from the initial no-pressure assessment through to the job completion. I would highly recommend Kind Water and also the benefits of a quality water softener per se. We invested in a compact yet highly-rated product and are already starting to recoup the cost because of the reduced need for certain toiletries and cleaning products. In addition, we are pleased that our taps and showers will last much longer and we no longer have to buy a new kettle every year!

We inherited an old, unused water softener and water filter when buying our home. Emily at Kind Water was very patient in explaining the various options available. Kind Water's engineer arrived promptly and completed the work with minimum disruption; he explained the system clearly and left the kitchen clean and tidy.

We decided to replace our water softener and contacted KindWater. Their engineer came, assessed the job and gave us a choice of water softeners. After choosing, a date for installation was made. The engineer arrived on time and without any fuss, fitted the new softener. Throughout, the staff on the telephone have been most helpful and whilst we have not used this company before (other than to buy salt) we have found them most efficient, pleasant and reliable.

We have been a customer of KindWater for a few years now and recently moving house we used them again for a new Kinetico Water Softener. We have no hesitation in recommending KindWater we find their engineers knowledgeable, prompt and tidy in their work. They also have an efficient back office and no high pressure sales.

The work was carried out swiftly, efficiently and with the minimum of disruption. I have no problem recommending Kindwater.

Initial appointment booked and completed without issue. Installation completed at agreed time and fully satisfied with work completed. Very tidy and neat within a cramped space. Recommended to neighbor who also used them.

I contacted Kindwater Water softeners as they are the local Kinetico dealers and wished to replace my 16 year old twin tank softener with a new unit. The sales office were very helpful and organized a site survey and quotation for supply and fitting. After several discussions regarding the hosing and plumbing I elected to have Kindwater install the water softener. The Installation was done on time, very meticulously and cleanly. No additional costs were levied for a new tank ball cock which needed to be installed to ensure the system worked to specification. The System was explained and handed over very professionally. I have monitored the water meter and salt usage and have been pleased with the results so far, the softener delivering exactly the output quoted for the salt usage. I can thoroughly recommend this Water Softener and Kindwater, Pettistree Suffolk.

The lead time for this job was 8 days - the fitter arrived on time, fitted the water softener to the outside as there wasn't enough room under the kitchen sink. Everything was completed within about 3 hours including replacing the kitchen tap with a new 3 way tap. Very efficient.

Kindwater fitted a new water softener for us and we are very pleased with the quality and the way it functions. Customer service throughout the whole process was very professional and friendly as was the engineer who was on-time and did a great job. He was also very respectful by following Covid safe guidelines. The aftersales telephone and email support has also been excellent. Highly recommended.

Phil arrived on time and made a great job of installing our softener, which involved some very awkward plumbing and wall drilling. It's great to have soft water - no more scale and soap that actually foams and goes much further. Thank you, KindWater.

We had our water softener removed from our old house and installed in the new on the same day, and I have to say, Phil has gone above and beyond. His work was so efficient and had the job done well before we had expected! We are very happy with his work and to have soft water again. He also noticed one of our taps wasn’t working and went out of his way to fix it for us! Top service. We’re so grateful, thank you!

I moved from London last year from a house with a water softener. The water here in East Suffolk is particularly hard and was a nasty shock. The lockdown prevented me from doing anything about it but as soon as I was able to I rang Kindwater and arranged for them to come and give me a quote. The work was done a couple of weeks later quickly and cleanly and I also have a mains cold water tap in the kitchen and a mains garden tap. The water in the house is blissfully soft and I am very happy. Highly recommended.

Service completed by a very nice gentleman who observed all the necessary Covid protocols. Work completed efficiently. Also delivered block salt at a competitive price. No problems in recommending this company.

We had just moved into a new build house and our water was called "hard water" we had chalk like deposits all over the glass screen every time we showered and the kettle was always full of bits. The worst thing was our soap never lathered when we washed our hands or showered. We called in Kindwater to fix the problem. We had a site visit from an engineer who talked us through what we needed and how he could run pipes and install the equipment. We agreed a price and a date with the company and a couple of weeks later the same engineer turned up on time and carried out the work required. He was quiet, professional and left our kitchen as clean as it was before he arrived. We've have had our system for three months now and can not fault it. 10/10 from me many thanks Kindwater.

We had had other quotes but each salesperson left unanswered questions. When the engineer from Kindwater came we knew how when and where and how much. The fitting was equally uncomplicated and it’s all up and running. We are extremely satisfied.

Installed a new Kenitico Water Softener. Installer very knowledgeable and able to answer our questions as this was our first water softener. Nothing seemed too much bother during booking period. Installation carried out on schedule and within time frame advised and work area left clean and tidy. Very professional service all round and would have no hesitation in fully recommending Kindwater to anyone. Enjoying the many benefits of softened water and should have had one installed a long time ago.

We had our a problem with our aged water softener and rang KindWater on the strength of previous recommendations. The appointment to attend in a few days was soon made and was exactly when stated. The advice from the engineer was sound and easy to understand. The resulting purchase and fitting of a new Kinetico unit all went to plan. We did have a small issue with it but after a phone call it was dealt with on the next working day. All staff were friendly and informative. The company is a pleasure to deal with!

I had used Kindwater before at a previous house and was always impressed with their service; either installing water softener or delivering salt block. So when I moved into a new house they were the obvious choice. Although the under sink cupboard was quite a challenge to install the unit it was installed successfully and up and running quickly. Would always recommend Kindwater, always friendly and helpful too.

We had our old water softener replaced with the block system. It was undertaken on the agreed date, schedule and budget. The salesman, fitter and the salt was delivered/undertaken by professionals and courteous people. We were very impressed by the helpfulness and clear instructions given to us. Could not fault anything.

We had thought about a water softener for a while but were put off by the price. KindWater offered an excellent price, product, guarantee and fitting service. The initial survey was reassuring with everything clearly explained. The fitting was done with the minimum of mess and disruption. The end product is working really well and delivering plenty of soft water. A very professional service from start to finish.

No delay for appointment which was on time and installation done in the same visit. No mess, no fuss.

The installer turned up on the time I was quoted and was also completed before the time I was quoted, the installer never left a mess when he finish and left my kitchen and bathroom clean and tidy when he finished. I would recommend this company to anybody who wanted a water softener fitted.

Second time we have used Kindwater, the first was in 2012. We have recently moved home and couldn't face life without a water softener in a notoriously hard water areas. Their advice was simple and straightforward and they are obviously experts in their field. The water softener was supplied and fitted within a week. No fuss, no mess. Very nice people to deal with. Highly recommended.

From initial survey to installation the service and efficiency were faultless. Not the easiest of jobs because of limited space but the engineer gave me an estimate of the time he would take to complete it and he was 10 minutes early! Having had 3 softeners in previous properties this was by far the most professional firm I have used. It is now 3 months since installation and there have been no problems and using block salt is a delight after 25kg bags of 'tablets'! Thank you, Kindwater.

We moved into our new home at Grundisburgh. The property did not have a water softener fitted and a very obvious scale formation could be seen compared to our son who had a Kindwater softener fitted. We were also having a new boiler installed so want to protect it and other household appliances. We contacted Kindwater to get a quote. The engineer who turned up was very knowledgeable and went through all the options to connect the system. Also had several conversations with the young lady in the office when I wanted to compare costs. We decided to have it fitted which was a bit of a no brainer really. The good thing was the same engineer who did the quote did the fitting so was aware of the job. All in all a good job from a professional company. The water softener is doing a great job no sign of scale even in the kettle which had bits in it all the time so would recommend the company and product without reservation.

My Harvey water softener recently failed after 5 and a bit years. I initially called Kindwater for a repair, but it was found that my Harvey softener had a split tank and was unrepairable. I was recommended to replace it with a Kinetico softener and this was duly fitted a week later. Despite the shock of having to replace my softener, I'm glad I did. I am now experiencing much softer water than I ever did with the Harvey, and I am absolutely delighted with the Kinetico and would happily recommend them to anyone.

We were exceptionally impressed with the service Kind Water provided both before and after placing our order for two Kinetico water softeners. Their staff are very knowledgeable and helpful at all times. The installation of the softeners was carried out efficiently by a competent and friendly engineer who took the time to explain the operation of the softeners and answered all our questions. We would be happy to recommend this company to future customers who are looking to purchase a new water softener.

Excellent service received from KindWater, from enquiry to installation. So far very pleased with the product and the kettle has almost descaled itself after only 10 days! Phil was polite and prompt and answered any questions we had. All round good service, and we have already recommended to friends and neighbours. Thank you.

I arranged a visit from Kind Water's engineer to inspect our set-up. The visit was friendly, informative and straight forward, no heavy sales, no question left unanswered. We were given a quote and we were left in peace. We decided to go for the Kinetico Maxi. The date was arranged and sure enough, at the specified time the same engineer arrived and did a perfect plumbing job to install the Softener. Service with a smile and all is good. These guys are a credit to the profession. Well done. BTW I get the same friendly interface when I call or email. A great team. Thank you.

Water softener and workmanship outstanding and so helpful I have noticed the difference within a week it removes the build up on taps and also in the kettle saves me money as I do not need to buy bottled water anymore the taste is perfect Thank you very much for your help

It's years since we last had a water softener and that didn't end well and we have tried various solutions since but the hard water has persisted. Then a friend showed us their KindWater softener so we followed it up with a visit from the company, did some research and decided to go for it. The company was a pleasure to deal with and the installation really easy and since then we have enjoyed - for the first time in many years - lovely soft water. The salt blocks are a doddle to use - so different to the messy and heavy bags of salt tablets we used in the past, which rusted our kitchen cupboard fittings. The water softener doesn't take up much space under the sink, is quiet in operation and the salt blocks last quite a while and are easy to reorder. So we're really glad we got a KindWater water softener.

Our old water softener was leaking badly so decided to get a new one - it was beyond repair. From the first contact they were very polite, efficient and professional. The work was done very quickly and when they came to look at the job switched the water off to the old sodtener to save further flooding. The engineer came when expected and quicker than other businesses we had contacted. The engineer was very polite and explained how the water softener worked and how to use it. We were also given details of their free delivery service of replacement salt. They took away our old softener and replaced the salt tablets with the new blocks of salt. The price that was given was adhered to - so no unexpected extras. I would thoroughly recommend this company and engineer for their no nonsense, polite and efficient service from first contact to after completion of the work.

From the initial site visit through to installation, everything has been handled in a very efficient manner with no fuss. The product itself is excellent, and other than needing to keep an eye on salt levels, you tend to forget it’s there. It’s not cheap, but good quality kit rarely is. I would not hesitate to recommend KindWater.

We are a large household (4A3C) and had gone through two water softeners which were not really man enough for the job. Studying reviews the Kinetico looked promising so I contacted them and they referred me to Kind Water. The engineer called and after some discussion we opted for a Kinetico Premier Maxi. Advantages were capacity (twin tank), no electrics required and 10 year guarantee. I was quite comfortable with the call and didn't feel any high pressure being applied. There was also the benefit of a discount and 10 month 0% finance offer. The softener was installed successfully within days and, albeit expensive compared with some other models, to date we are extremely happy with our choice of machine and company. I would happily recommend Kind Water and Kinetico if you're in the market for their products.

Great personal service on moving in to our new house and a check up afterwards. Visited their lively offices to buy salt blocks. Water taste good! Kettle stays clean!

Old water softener (in attic) began overflowing into loft. Rang this company after consulting which trusted traders. Technician visited same afternoon (Tuesday). All options thoroughly explained by a guy (Andrew) who knew his subject backwards. Professional, sense of humour and 'can do' - right up my street. New water softener fitted 3 days later after solving a couple of unexpected problems along the way. All cheerfully explained beforehand. I was really impressed. Downside - fairly expensive, but for once I did not mind in the slightest. Recommended without hesitation.

The Kind Water team have been fantastic throughout this process. First they visited our house and explained the product and did a really thorough job of exploring the different installation options we had. This entire process was free. There was then a gap of 3 months until we decided to go ahead, and they were happy to honour the price. The installation process itself was completed in a day, which included installing a water softener outside in a weather protected case, and installing a water filtration system in the house. The quality of the workmanship is faultless, and again the thoroughness that the staff went through to ensure everything was exactly how we wanted it was exceptional. In terms of the product itself we could not be happier. We were at the highest end of hard water, with just over 400 calcium carbonate parts per million, which is unusually high. Over 400 tips the scales when the department of health do not recommend drinking water that has been through a softener requiring that much of a calcium reduction. This led to our decision for the filtration system as well. All of this was in consultation with the Kind Water staff who were objective, friendly and helpful. At no stage did we feel under any pressure, and the overwhelming impression was of a company and team who know their product and market extremely well. Now we have softened water for washing and appliances, and filtered water for drinking and using in kettles and coffee. Fantastic!

And the water softener is pretty good as well ! Sound advice , no pushy sales. Easy payment scheme was most welcome

My first water softener, amazing product and service. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say. The Engineer Andrew was very helpful.

All work installing a water softener carried out efficiently and on schedule. Friendly company to deal with, personable and helpful. I would highly recommend this company

Having been told by other installers that a water softener was not possible in my home I was delighted to find KindWater whose engineer said he would find a way - and he did! It may not have been a standard installation as it involved boring quite a few holes in quite a few walls but everything was done with the utmost care - and good humour. I am delighted with the Kinetico water softener and have nothing but praise for the engineer. A fantastic service from start to finish.

After doing an evaluation of 6 companies and models when our old one died we bought a Kinetico 2020c in October 2016 from Kindwater Suffolk . The regeneration start-up on metered use was new to us but excellent technical details explained during Fee home survey.The supply and installation in our apartment was trouble free and much easier to load with the two blocks of salt rather than from bags. Easily commissioned and trouble free. We recently moved house and the Kinetico came with us as our usage was the same . The re-installation was done well and quickly and the technician was extremely thorough and helpful. The cost was no more expensive than other quotes and of course or warranty was not effected. Salt deliveries are easy to organise in East Anglia and no problem. Not the cheapest but a great purchase.

Extremely happy with the service I have received from all the team at KindWater, from initial enquiry right through until after installation. I am really enjoying the soft water and my eczema issues have certainly improved. Wouldn't be without one now.

My first water softener, fitted with care and consideration. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say.

This was our first water softener and we were initially unsure whether or not to install one. We were given clear information, promptly, and this was followed up by an efficient service. The engineer was careful and meticulous in his work, taking time to explain both the working of the softener and how to maintain it. All members of staff were courteous and considerate. We're delighted that we decided to go ahead.

Having decided we would install a water softener, we hadn't the faintest idea who to approach - any source of information, the problem being that any source of information would also be trying to make a sale, and would therefore not have our best interests at heart. There was no feeling at all from Kindwater of being given anything but good advice. The 10-months no interest payment scheme removed any doubt. A pleasure to do business with.

Quick call back after intial enquiry Tech was on time, clean and tidy. He also took sufficient time to explain how everything worked. A great experience compared to some others we have had

We replaced our old softener with a new one and were recommended Kindwater. We were very pleased with the service which was prompt and efficient. We had questions about the characteristics and functioning of the various softeners on offer which were dealt with by clear, intelligible answers which reassured us greatly. The service engineer appeared to be very good indeed and took great care with the installation. Overall, we would be happy to recommend Kindwater.

I'm normally skeptical about so many good reports. I'm pleased to add my name; My experience was of replacing an old water softener with a modern one. Everything that one could expect with installation was perfect. The installation engineer was definitely a perfectionist and voluntarily included some additional tasks. I've waited a month and have experienced no problems. I was pleasantly surprised at how friendly and competent were both the Kindwater staff in their office and the installer.

My initial telephone enquiry was dealt with very well and left me with a very good impression of this company. The pricing structure, the initial site survey, and my options following the survey were clearly explained. Within just a few days, an engineer's visit took place and our new Kinetico softener was installed on the same day. The KindWater engineer, Phil, was punctual and courteous. He explained clearly the survey and installation process and he provided a written quote and asked our agreement before going ahead with the work. The installation was done cleanly, and considerately. The functioning of the water softener was clearly explained and all of our questions were answered in a most friendly way. Following this experience I would wholeheartedly recommend KindWater.

We had a water softener about 12 years ago from this company, softener wasn't working properly. We spoke to the office and the lady in the office was very helpful and gave us lots of hints but these did not work out and an engineer was called out at no charge. The engineer solved the problem. He talked to us about the new softener but this was not a hard sell. We then decided to have new softener. The installation was great and we have been very impressed with the new softener. The most valuable parts of this company are: great ladies in the office who are not only there to take your calls but also very knowledgeable about the product; the engineers who are not interested in a quick sale but want it to be the right product for you; and the overall feeling that they are working together as a team to make sure you are satisfied with the end product. We would not hesitate in recommending this company for their personal service.

My existing water softener had stopped working. I called in the suppliers who gave a full service and charged accordingly. This did not solve the problem and, on recommendation, I contacted KindWater who came vey quickly. The problem was discovered immediately, and it was proved and explained to me why my softener's life had come to an end. On asking for advice on what machine I needed, I was told that I only a domestic one as the more expensive machines were for heavy use. My new machine was fitted in a clean and tidy way and my questions were fully answered. I have now had the KindWater water softener for a few months and everything is running perfectly. The follow-up care and attention has been such that I, in turn, will recommend them.

Kind Water removed our old redundant water softener and replaced it with a Kinetico twin cylinder water softener, the representative and fixer was very pleasant and informative and provided a on the spot quotation, which we accepted and the installation was carried out within days. The installation was quick and tidy and we are very pleased with the performance of the softener. It is also less expensive to run than our previous one, and the salt blocks last longer, at least three to four weeks per time.

I have tried several other makes over the years and this softener leaves them far behind. Fit and forget describes my experience, and the block salt enables the device to work even better. Kind water have maintained a good customer service ethic throughout.

Very satisfied with the office staff and the engineer who gave us an estimate an d did the fitting. Very quick and clean workmanship. Would certainly recommend this company. Contacted us after a couple of weeks to make sure we were still satisfied with water softener.

Very happy with the service. Engineer very helpful and efficient, clean and tidy workmanship. Would recommend KindWater to anybody. lucia p 09/04/2018

We were very happy with the service, product and advice. Would recommend the company for water softeners.

Excellent friendly and professional service from initial enquiry/referral, through home site survey and then installation. No sales pressure and all our questions answered, and great that the site survey and install completed by the same engineer. By far the cheapest supplier for the product we wanted and the positive reviews and comments are fully justified. Would happily recommend to anyone interested in a water softener.

We were impressed with the fact that the person coming to assess our kitchen and give us a quote was the same person who was going to fit it. This meant that the project was thoroughly thought through, and potential problems identified and worked round, which was essential because it wasn’t a standard installation. On the day the water softener was fitted, the work was complicated and conditions cramped (the softener had to be fitted next to a downstairs loo, with pipework coming through from the boiler cupboard the other side of the wall). But the engineer remained calm, cheerful and efficient, and the job was done more speedily than predicted. Since then, we’ve been delighted with the quality of our water.

New water softener fitted in difficult circumstances, requiring complete modification of existing plumbing. The engineer arrived promptly, was really helpful and efficient, leaving no mess. I was thoroughly impressed and would highly recommend KindWater.

Kindwater responded promptly when I asked for a survey and estimate, then they undertook the work at a mutually agreeable day and time. The installation was completed in the morning. The engineer was well equipped and very knowledgeable about his product. He left the kitchen spotless. Not cheap, but very good.

An excellent improvement to our home in this hard water area. The engineer was very professional in his initial visit, not pressuring our decision, and was superb when he returned to install our water softener. Would definitely recommend KindWater.

I have used this company 3 times now and have been happy on every occasion. Never had a single problem (touch wood!). Would definitely recommend.

From start to finish, I had excellent service. Very helpful staff were able to answer all my questions when I rang and Phil, who installed the softener, was very professional and efficient and I would certainly recommend KindWater to anyone who needed a water softener installed.