KitchenSMART

Thank you for taking the time to write a review, we really appreciate it,
David & all the team at kitchenSMART

Thanks for the kind words Sally, merry Christmas!

Thank you for taking the time to write a review on our company however we are disappointed to read that your experience was not satisfactory. I note that you say the work was carried out several years ago so this is obviously something that has left you unhappy for some time. We are also disappointed because as a small, young, local company we have worked incredibly hard over the last couple of years to get into a position where we can successfully achieve accreditation to schemes such as Which? Trusted trader. We do have a complaints procedure if you require or alternately we would encourage you to get in touch with us so we can investigate the matter further. The job must have been satisfactorily closed as we have no record of a job that has not been closed without a satisfactory outcome. I note you mention the job was supposed to take 4 days but was still not completely finished 4 weeks later, this must of been a replacement door or worktop issue?. As most of our Kitchen makeover work involves bespoke doors for kitchens if there was an issue with a door it is not unusual for a replacement to take several weeks to be remade and then the fitting would need to be rescheduled. At all times you would have been kept informed of the progress and I am sorry if you felt that timescale was unacceptable. If there is anything you feel we could do to improve your opinion of our company i encourage you to make contact with our company.

Brilliant, thank you for the review.

Thank you Tony, we're glad your enjoying the new kitchen, it was a pleasure doing business with you.