KJM Windows and Conservatories

Second time I've installed a secondary glaze and first time with KJM. Big project and very professional/pleasant. I'm very pleased with the quality of product and installation; hardly tell it's there after a week. All about heat retention, as a priority, not sound, and KJM worked with me on this. Both the install teams were v knowledgeable, efficient and tidy. Only downside is the lead times as v busy

KJM came to replace 6 windows including a bay, front door and French doors where a window was prior to the job. They deserve huge praise for their quality of work, which is outstanding. They were more than happy to make small amendments where they could, even asked us how we'd like certain things I wouldn't have even thought of. They walked us through every step of the process, the what's and why's and made sure we were 100% happy with the result. They were extremely accommodating with some of my OCD wishes for continuity and aesthetics. They were true to their word and arrived when they said they would; if not a little earlier. They also cleared up all mess they made, to the point of mopping the kitchen floor! After all is said and done, you wouldn't have even known they were here. Although no work is ever perfect, they came round and took the very few concerns we had and ensured a resolution was put in place - I cannot possibly fault any part of the process from beginning to end. I will be using KJMs services again in the near future for further work.

We recently had our front windows replaced and a new front door fitted by KJM. Firstly, I would like to say what a lovely and honest guy Mark the owner is, he came and measured up and quoted us for the work originally and was very helpful and even adjusted our doors we weren't having changed and advised us on what replacement handle we needed to buy, at no cost to ourselves, what a star! I will say our quote was very competitive and the quality of our windows and door are amazing and we are so pleased. We had a problem with part of our door fitting due to a manufacturing fault, Mark came round personally and we had discussions and he went away and re-ordered the part in question and recitfied the situation. I am going to mark the company down by a point on Customer Service, as I feel they could have been a bit more proactive in updating us to what was happening between the point of ordering and fitting the windows and I had to chase them. I am fully aware of the current econmic situation and what businesses are up against but because of this, there is more than likely to be more waiting time and delays for the customer, so I then think it is even more imperative the customer is fully informed and updated at all times. This is my only slight niggle, otherwise it would have been full marks and it is definately full marks for Mark. All in all, I would not hesitate to recommend KJM, they are very honest and trustworthy and you will not be disappointed!Thank you Mark & Team

We had a problem with a PVC replacement door not locking. We asked locally and got recommendations for KJM. Called late afternoon to speak with the owner and received a promise for a visit the next morning. Mark turned up at 08:00, and by 08.10 had the door working again. Didn't stop there though. Spent the next 15 minutes adjusting everything and anything until the door fitted and worked better than at any time since it was fitted. After all that, refused to take a payment since he'd been at another appointment a short drive away. I can't recommend this group and it's boss highly enough.

Really impressed with KJM - a brilliant experience from start to finish. From the initial visit and measurements to the installation work itself, the experience couldn’t have been better. The installation work was completed quickly and conscientiously, and the quality finish is superb. Very satisfied customers.

Work done to a very high quality. Cleaned after, perfect. Door was a better than thought as heavy but so light on hinges. made so much difference to front of house... bit of class... Windows in house are 25 years plus from KJM so new door had to come from them. So pleased... if they see this thank you...

The work was carried out very professionally. The team worked extremely hard in adverse weather conditions. Very pleased with the final product. Have used this firm before and have found their work to be top quality and competitively priced. Also any guarantee work, where necessary, has been carried out promptly and without quibble. Will have no hesitation using them again.

KJM have fitted all the new doors and windows for our 4 bedroom house and we are absolutely delighted with them. The price was good and work excellent. The porch, doors and bay window were tricky jobs and are now airtight and immaculate. All the windows are beautifully finished off and look lovely. The workers were polite and hardworking, and took care and pride in their work. I couldn't be more pleased and wholeheartedly recommend them.

The door fitting was very efficient, tidy and really good standard. The fitter was very friendly and prompt, ensuring everything was in place and working before leaving. Initial quote process was thorough so no need for any follow up visit. Could have done with an earlier update between quote completion and fitting date.

Our requirement was to replace 4 double-glazed units in two 35-year-old large windows (one with 6 panes & the other with 3). We had 3 quotations and the KGM Sales Manager who visited our home was head and shoulders above the others in his technical knowledge. He recommended that we replace all the glass to avoid a visual difference between the new and old, and that we replace the aluminium frames because of the much better thermal properties of modern frames. It was agreed that we would retain the mahogany frames into which the aluminium frames were mounted. When it came to the installation and the first aluminium frame was removed an unforeseen problem came to light - the sides, top and bottom of the old frames were "stepped" whereas the new ones were flat and would not fit. The installers phoned the office and the MD and Sales Mgr were on site within 40 minutes. They were extremely apologetic and soon decided that either in-situ modification to the wooden frames was required or new frames. The carefully removed frame and glass were reinstalled. Within two days we were told that new mahogany frames, stained to match all the others in the house, would be supplied in 3-4 weeks. The installation was then completed in two days. Aidan and Carl worked efficiently, neatly cleanly and tidily. No touching up was needed inside and very little outside. I have no hesitation in recommending KGM for all aspects of their work but especially for their problem solving skills.