Lacey Plumbing & Heating Ltd

I have used Lacey’s for many years now and every time they are professional and offer great customer service and competitive prices. They always try to accommodate even during busy periods and always want to do very detailed professional work. Fantastic work from all of the team every time and this time especially thanks to Dan the engineer who came out and Rebecca at the office for organising and keeping me well informed. Keep up the great work Lacey’s!

Mike called to give us an initial consultation because we needed our boiler changing due to it's age. He fully explained all our options and we decided to replace our boiler with the new updated model as we previously had. He sent a comprehensive estimate for a new Worcester Bosch boiler which we accepted as we thought it very reasonable. The installation was carried out by Baz who was very professional, kept the work area tidy and removed all the rubbish after installation. He took time to answer any queries we had and fully explained how everything worked. We were very happy with the installation which was done quickly and effectively within the day. I would strongly recommend Mike and his team including the office staff who were alway helpful with any queries and would happily use their services again.

A friendly, helpful and professional company, I have used Laceys many times over the past 7 years since they were recommended to me by a friend and I have never been disappointed with their service. This time I needed to change an existing gas fire for an electric one. With guidance and advice from Mike, I was able to select a new fire and Baz fitted it with his usual efficiency. I am delighted with my fire and the excellent service I have received again from Laceys

I have found Lacey's really professional, helpful, and courteous and they get the job done as quickly as possible. It's a real pleasure to recommend them for all your plumbing and central heating needs.

I had lost faith after failure of installing water pump system: 2017 which stopped working under five years and next one in spring 2019 under three years. Furthermore the frustration of no response to resolve the problem. I was recommend Lacey Plumbing and Heating by a colleague. I was anxious. I observed that there was a thorough assessment on their first visit by Matt to high standard of conducting the job on 25 and 26 May 2022. Bez had a huge job to first sort out the shocking pipe work which was like Blackpool roller coaster to installing a new system: indirect unvented pressurised water tank. He ensured that the job was done in a least disruptive way and considered my needs. Myself and my home was treated with utmost respect. I was explained everything upon the completion of the job and the place was left so clean that one would not know such a big job had been conducted over the two days. My faith has been restored and already enjoyed a shower after so many months. Thank you so much.

Impressed with everything overall. Quote came back quick and a fair price. Kept in contact with me letting me now procedure to get works completed. Work clean & tidy & old boiler removed from home by Bez so thanks to him. Wouldn't hesitate to use again.

Decided to have my 19 year old boiler replaced after having parts replaced over the years and more recently after it sprang a leak! But who do I choose and can I trust them? Contacted Lacey Plumbing In Bury after reading reviews and having quotes from other companies. Mike (The Big Boss) came to survey the job and what struck me was his calm demeanor. He explained fully what the best options for me were and wasn't in the least bit pushy! Some days later I received the quote online by Becky (The Real Boss) with a full breakdown including costs. I felt instinctively drawn towards Lacey Plumbing and decided to have them complete the installation and I wasn't disappointed! Danny (The Bearded Plumber) came a day or so before to put chemical cleaner into the system, Then on Tuesday 15th February Baz (The Special one) arrived as arranged at 8am and promptly got stuck in dismantling the old boiler. By 4.30pm the spanking new boiler was in and up and running, and the final checks were being completed, Baz explained everything about the operation of the boiler and RF control unit. He worked tirelessly and like a Trojan throughout the day, explaining everything he was doing (and why) at every stage. To say I'm pleased is something of an understatement! If you are in need of a new boiler look no further than Lacey Plumbing & Heating, you won't be disappointed and you may like the interest-free payment options to spread the cost. Give Lacey's a call you will be pleased you did.

We had Danny the plumber visit us on the 4th January to do our annual boiler service and also a gas fire and hob safety check. He arrived at 8am on the dot and was gone at 9am. And in that time he was very professional, friendly, clean and efficient - as always. We've used Lacey's since they installed our whole new boiler system and radiators back in January 2018 and they are as they claim 'Bury's Most Wanted'! A highly recommeded local firm.

The office staff were friendly, helpful and called me back promptly. The work was done in the time slot agreed which was very welcome as I was working. Danny, the engineer, was great and took the time to answer my questions as well as servicing the boiler. All in all very happy to recommend Lacey's based on my experience.

After 16 years our boiler had come to the end of its life. Within a few hours of reporting our problem Matt came out first to review and connect to the immersion heater enabling us to have hot water until the new system could be installed. Thank you Matt for your quick out of hours response and connection to much needed hot water. The following day Baz arrived to further assess and evaluate advising a new boiler. Happy to follow his expert advice I opted for a Worcester Bosch which was then installed 2 days later. From excellent customer service and support from the office team (Rebecca and Romaine) and impeccable advice, a speedy and tidy installation from Baz I am delighted with the professionalism and caring support from this great family business. Many thanks to you all, Lesley Sharrock