Endorsed by Which?

Lacey Plumbing & Heating Ltd

4.9

183 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Apr 2020

About

Run by husband and wife duo, Rebecca and Mike Lacey, we're on a mission to provide confidence in the plumbing and heating trade.

As the MOST WANTED engineers in Bury, we pride ourselves on our quality work and qualified staff to complete domestic or commercial plumbing and heating installations, servicing or repairs.

We only fit leading brand boilers, including Worcester Bosch and Ideal, and as Worcester Accredited Installers, we provide up to 12 years guarantee on all Worcester Bosch boiler installations.

We are proud to offer 0% finance for up to two years, because we believe everyone deserves quality.

With our family values and local, friendly engineers, you can trust and rely on us to get the job done and keep you safe.

We are highly recommended by our customers and our friendly staff are on hand to give advice on your plumbing and heating requirements - no job is too big or small.

We aim for complete customer satisfaction and aftercare. We look forward to working for you soon.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Gas installers

  • More Services

    • gas safety inspections
    • boiler repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
183 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Efficient and thorough
Customer Service
Quality
Value
Excellent service. Professional and thorough. The problem was located and rectified quickly and efficiently. Minimal disruption. Clean and tidy job. Thank you.
Michelle, Lancashire Posted on 18/03/2019 , work completed 18/03/2019
Excellent service.
Customer Service
Quality
Value
Job carried out promptly and efficiently, in a completely professional manner. Considerate and polite, tidied up, so no trace left once the job was complete! Highly recommend them.
J, Lancashire Posted on 14/03/2019 , work completed 14/03/2019
Professional & very competent
Customer Service
Quality
Value
We had problems with a radiator that did not heat up. The plumber diagnosed the problem and problem solved well. We now have a working radiator. Very pleasant guy and answered a 1000 questions!
Carole, Lancashire Posted on 14/03/2019 , work completed 14/03/2019
Great job
Customer Service
Quality
Value
Sorted on my schedule, kept up to date throughout the job. Friendly, all great once completed.
Philip, Lancashire Posted on 12/03/2019 , work completed 12/03/2019
Satisfaction
Customer Service
Quality
Value
Promised to phone and did. Diagnosed problem promptly. Gave me a price. Carried out work cleanly and professionally.
Joyce, Lancashire Posted on 11/03/2019 , work completed 11/03/2019
Went well
Customer Service
Quality
Value
Everything went well, cannot speak too highly of workers/staff/workmanship. Would recommend Lacey with absolutely no hesitation.
Which? Trusted Traders Consumer Posted on 07/03/2019 , work completed 07/03/2019
Very professional.
Customer Service
Quality
Value
Bathroom. Bath, shower, toilet and washbasin, new soil pipe to the rear. Tidy, on time, very friendly and good price - excellent!
Alison, Lancashire Posted on 19/02/2019 , work completed 19/02/2019
Workmanship was incredible
Customer Service
Quality
Value
Mike & his team took out our existing bathroom & fitted the fantastic new one in just 3 days. The workmanship was incredible, they were prompt & very tidy as the work progressed. Many thanks to Matt & especially to Scott.
Barry, Lancashire Posted on 11/02/2019 , work completed 11/02/2019
Brilliant service
Customer Service
Quality
Value
Had an old gas fire removed, workman was clean, tidy & efficient. I would highly recommend for future work.
Jenny, Lancashire Posted on 11/02/2019 , work completed 11/02/2019
Pleased
Customer Service
Quality
Value
Pleased with work done, would recommend them.
Peter, Lancashire Posted on 11/02/2019 , work completed 11/02/2019
Excellent standard
Customer Service
Quality
Value
We had Scott from Lacey Plumbing repaired a leaking pipe in a bedroom wall, and new pipework fitted. The work has been done to an excellent standard with minimal disruption to existing decoration. Thank you so much Scott for making this problem stress free, we would also like to thank all the other staff who were friendly & helpful and kept us up to date. Very reassuring, we will always use Lacey Plumbing in the future.
Trevor, Lancashire Posted on 05/02/2019 , work completed 05/02/2019
Excellent
Customer Service
Quality
Value
Excellent service from start to finish. Baz was polite and explained everything with the whole repair completed in a couple of hours.
Ian, Lancashire Posted on 05/02/2019 , work completed 05/02/2019
My review
Customer Service
Quality
Value
Excellent service.
Judith, Lancashire Posted on 04/02/2019 , work completed 04/02/2019
Top quality trader
Customer Service
Quality
Value
Job - replace with Bosch Boiler with new model. Made very positive suggestions from 1st quote, very competitive price, arrived 8am on agreed date and completed on time. Team very professional from start to finish, would recommend them to anyone without hesitation. They did exactly what they said they would do and more besides. Brilliant team!
Alan, Lancashire Posted on 04/02/2019 , work completed 04/02/2019
My review
Customer Service
Quality
Value
Good work.
Darren, Lancashire Posted on 01/02/2019 , work completed 01/02/2019
Professional/reliable.
Customer Service
Quality
Value
Boiler service. Very efficient, prompt, polite.
Norma, Lancashire Posted on 28/01/2019 , work completed 28/01/2019
Experienced and courteous engineers.
Customer Service
Quality
Value
Attended on time and even when original engineer was celled away, another came very promptly. Professional and courteous and clearly experienced engineers anxious to resolve problem.
David, Lancashire Posted on 25/01/2019 , work completed 25/01/2019
Great work
Customer Service
Quality
Value
Engineer arrived promptly following phone call from office. Great work.
Any, Lancashire Posted on 24/01/2019 , work completed 24/01/2019
Very professional and friendly
Customer Service
Quality
Value
Very professional, friendly and very approachable.
Karen, Lancashire Posted on 23/01/2019 , work completed 23/01/2019
Prompt service, excellent
Customer Service
Quality
Value
Lacey's installed a new boiler and several radiators have recommended to relatives and friends, without hesitation.
Martyn, Lancashire Posted on 09/01/2019 , work completed 09/01/2019
Great working
Customer Service
Quality
Value
I’ve used this firm many times over the last few years. Always very efficient with a good workforce who are pleasant to deal with. My old boiler recently going wrong presented a challenge but it got sorted at a very reasonable price. I would recommend this company. I
Banko45 Posted on 10/10/2018 , work completed 10/10/2018
Very impressed
Customer Service
Quality
Value
I had a new Worcester Combi boiler installed in August. I was very impressed with everyone I dealt with at Lacey's. The quote was competitive, the work carried out efficiently and everything left clean and tidy. I would recommend Lacey's to anyone who needs a new boiler.
Andy, Lancashire Posted on 02/08/2018 , work completed 02/08/2018
Quick, friendly, tidy & great job.
Customer Service
Quality
Value
Excellent communication, tradesman was warm & efficient, did a tidy & neat job, explaining what he was doing & how it worked. We'll use them again!
Clare, Lancashire Posted on 20/03/2018 , work completed 20/03/2018
New boiler and associated work
Customer Service
Quality
Value
A really helpful team led by Mike who are responsive and complete work to a high standard. What you want is a supplier who can deal with anything that arises once the work is complete or additional work needed. There was nothing that too little or too much. I would definitely recommend them. and have done already.
Buckley Posted on 07/03/2018 , work completed 07/03/2018
Excellent Plumbing & Central Heating Engineers
Customer Service
Quality
Value
Lacey Plumbing came highly recommended to us & we weren't disappointed. We had a full central heating installation & Mike scheduled the work to include a plasterer to make good. We also had a gas fire safety tested. Baz took under 4 days to do the majority of the work but accommodated other jobs being done on our house at the same time & came back to complete when required. Communication from the office team & customer service has been excellent throughout & we'd like to say thank you for all the help, advice & product and installation aftercare too. Lacey Plumbing provided a very efficient & tidy service and treat your property with the utmost respect even when it resembles a building site
HR2017 Posted on 21/02/2018 , work completed 21/02/2018
The trader replied (on 23/02/2018)
Thank you for your positive feedback. We have really enjoyed working for you.