Endorsed by Which?

Latent Heat Ltd

4.9

29 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Latent Heat Ltd are Gas Safe registered, RECC & MCS accredited.

We install Air Source Heat Pumps and domestic Gas Boilers in Edinburgh and surrounding areas, proudly providing our customers with a top quality product and service without fuss and with an honest straightforward approach that you won’t find anywhere else.

We offer manufacturer parts and labour warranties of up to 10 years.

We also carry out annual safety checks to ensure your new ASHP or Gas Boiler is working safely. Our boiler engineers are registered with Gas Safe, meaning that you can rest assured that our work is of the highest standard, and compliant with all of the latest gas safety and MCS regulations.

Whether you are changing a Combi boiler in a one bathroom property or installing a full low carbon heating installation in the largest of houses, we have the skills to help you!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Radiators and central heating
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

  • Renewable energy

    • Air source heat pumps
  • More Services

    • mcs accredited
    • recc acreddited

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
29 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Excellent Air Source Heat Pump Installers
Customer Service
Quality
Value
Latent Heat installed a hybrids air source system for us. David patiently talked me through the options over some months until I was comfortable with the system that was right for us. Hugh and Craig were first rate in installation design and fitting. Their excellent service has continued post installation and I can’t recommend them highly enough.
Customer in Edinburgh Posted on 10/03/2024 , work completed 26/01/2024
Excellent professional service
Customer Service
Quality
Value
We had an air source heat pump installed by David and his team. David was extremely knowledgeable and helpful at all stages of the process, we couldn't fault his communications with us or attitude to his work - he was excellent. For example when we discovered that our electricity supply was looped with a neighbour, David communicated with the suppliers to speed things up as much as possible. The installation team were very professional and tidy as well, working in freezing weather up in the loft, requiring only the odd cup of coffee to keep them going!. We are very pleased with the installation and would not hesitate to recommend Latent Heat to anyone who wants a professional job done.
Customer in Midlothian Posted on 12/03/2023 , work completed 10/03/2023
Excellent, prompt service
Customer Service
Quality
Value
We needed a new combo boiler - quick response to our initial query, followed by visit from David, prompt quote and then work completed the following week. Very pleasant workers - efficient, clean - all done in a day. Price quoted was billed - no hidden extras. So good to have a fully functional working boiler again! Would definitely recommend Latent Heat to anyone requiring a new boiler.
Jane in Edinburgh Posted on 04/10/2021 , work completed 27/09/2021
Excellent service
Customer Service
Quality
Value
We invited Latent Heat to tender for the replacement of our existing boiler which was playing up, on the basis of a word of mouth recommendation from friends who had been delighted with the boiler replacement project completed by Latent Heat on their behalf. David Forbes of Latent Heat attended at short notice in response to our request and spent considerable time with us explaining boiler model recommendations whilst also assessing all our existing hot water and central heating facilities including piping and efficiency of existing radiators. All aspects of the work were explained in detail and a clear costing provided. Being mindful of the urgency of boiler replacement, Latent Heat were able to accommodate us less than a week later, gas engineer Craig attended timeously and he worked very efficiently and tidily with David Forbes also popping in to check that all was going well. The bulk of the work was completed in one day and hence we had both hot water and central heating available overnight with the last of the finishing off completed on the morning of day 2. David spent time patiently explaining the controls of the new Vaillant boiler - we had opted for the Hive facility. All in all a highly professional service which was refreshingly stress free. We are already recommending Latent Heat to other friends and neighbours.
Customer in Edinburgh Posted on 06/02/2021 , work completed 19/01/2021
Excellent boiler replacement
Customer Service
Quality
Value
From his first visit to quote for replacing our boiler David Forbes of Latent Heat stood out from the other estimators. He was very friendly and helpful, checking out the existing system more thoroughly than anyone else. Their price, which was only slightly higher than others, included a new Vaillant Boiler and improvements to the existing system which others had not included. The job was completed on time with no additional charges, despite that fact that a few problems were encountered and fixed, and some extra work was done on the radiators while the system was drained down. On completion they showed me how to operate the new boiler, cleaned everything up and the new boiler has been working fine for several days now. The next day David called to check everything was working fine. They even went an extra 200 miles without question! When the new boiler was unpacked at our house the engineer saw that although the packaging was undamaged the boiler casing was badly bent. They immediately rejected it. The nearest new one to Edinburgh was in Stockton. To avoid delays to the work David arranged for it to be moved to Newcastle and immediately drove down to get it - a round trip of over 200 miles. Meanwhile the engineer prepared the piping and flue etc for the new boiler. David returned that evening with the new one and it was fitted the next day. We couldn't have had better service than that!! Good workmanship. Good Value. I highly recommend them!
Customer in Edinburgh Posted on 25/10/2020 , work completed 21/10/2020
Excellent job
Customer Service
Quality
Value
Replacement of gas boiler. Full explanation of changes required when estimate given. Unexpected flooring problem dealt with at no extra cost. Neat job. Immaculate clean up and carpet replacement. Full instructions in person on how to use the new system. Working perfectly and we are delighted. Charming and helpful trader.
Angus, Isle of Iona Posted on 12/11/2019 , work completed 12/11/2019
Highly recommend
Customer Service
Quality
Value
My old boiler packed in and need a new combi boiler installed. Was very impressed by the quality and efficiency of the work at reasonable price. I would recommend these guys anytime. Thanks again.
Callum in Edinburgh Posted on 28/10/2019 , work completed 21/10/2019
Prompt and professional
Customer Service
Quality
Value
Having had several recent bad experiences with various trades, it was great to have a company turn up on time, be courteous and actually bring their own hoover to clean up afterwards! We booked a boiler service and several faults were identified during this process. All were remedied by the next day and I would have no hesitation in using them again.
Customer in Midlothian Posted on 15/10/2019 , work completed 15/10/2019
Excellent professional service.
Customer Service
Quality
Value
Fantastic, professional service. I could not be more happy with the service I received. I would highly recommend to everyone.
Lisa, Midlothian Posted on 15/10/2019 , work completed 15/10/2019
Reliable and professional.
Customer Service
Quality
Value
After an initial mix-up re our appointment (sorted out rapidly before the actual appointment thanks to Latent Heat's reminder call the day before the appointment) 2 very polite young workmen arrived a little before our appointment time. They were very professional and clean in their work. They carried out the boiler service efficiently and answered all and any questions I asked them. Will definitely use this company again. I paid on the day and received my receipt about 1 weeks later.
Gina, Midlothian Posted on 01/10/2019 , work completed 01/10/2019