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Endorsed by Which?
Lock Assist Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we're the ones to call.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
Many safes stocked
But you needn't despair. We sort out these sorts of problems daily & with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.
What we do
Locksmiths
- Emergency locksmith service
Double glazing
- Double glazing repairs
- Double glazing suppliers
Conservatories
- Conservatory repairs
- Conservatory maintenance
Security equipment suppliers and manufacturers
Carpenters
Doors
More Services
- safe opening
- supply
- installation
- master systems
- key cutting
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
189 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great service - Pleasure to deal with
Customer Service
Quality
Value
Sorted out problems with Upvc doors which were not shutting correctly and made replacement keys for a long lost safe key and an old cabinet. Excellent service and great attention to detail. Would strongly recommend.
Phil in West Sussex
, work completed
Recommended
First Class
Customer Service
Quality
Value
Paul comes across as hugely enthusiastic about what he does as well as extremely professional. Quoted two prices, based on potential difficulty, and then charged less than either of the quotes as the job proved a little more straightforward than anticipated. Very strongly recommended.
Customer in West Sussex
, work completed
Recommended
Brilliant from quote to completion
Customer Service
Quality
Value
Brilliant from quote to completion of job. Can't express enough how easy and professional this service was. I had struggled to find any business that would secure my sash window for me and had a couple of failed tries. Lock Assist LTD assessed and fixed my problem promptly, with minimum of fuss and with a pleasant attitude. I am so relieved to have secured my window for good! I will definitely use again if required. Highly recommended.
Customer in Greater London
, work completed
Recommended
Quick response, excellent quality of work
Customer Service
Quality
Value
Three locks were faulty and Paul managed to repair two locks, replace one, and adjust a door to fit correctly - all within the original callout time allocation, so the only extra to pay was for the new lock. It was a friendly, fast and efficient service. Highly recommended.
Customer in East Sussex
, work completed
Recommended
Lock Assist are Great
Customer Service
Quality
Value
Called Lock Assist Limited to help with a fire escape door that was not functioning properly. They attended and fixed the problem. Great service, thank you.
Customer in Devon
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
This is the second time I have had to use them. They arrived when they said they would. They repaired my patio door and even took my utility room door handle away to remake the spring. I can not praise this company highly enough. This is a company I trust and would endorse to friends and family if they needed a locksmith.
Customer in West Sussex
, work completed
Recommended
Replaced front door lock that was on the way out
Customer Service
Quality
Value
Lockassist were fast and efficient in replacing our front door lock system that was on the way out as it was jamming. They came out to remove the faulty lock so it didn't jam whilst parts were ordered and then swapped it out the following day. All done within 4 days of initial contact. Can't recommend them enough.
Customer in West Sussex
, work completed
Recommended
Generous attitude
I saw the Lock Assist van parked up the road in my close, & thought to ask them for advise as they were leaving.. I was a bit concerned about my front door lock & thought it might need changing.. After a brief chat, The guy (Paul?) came to my door & took a look. He asked about how it functions & informed me that with a simple adjustment it could work better..on noticing my bewildered look he went back to the van & came back with a tool, took off the lock, and did the adjustment. I was very grateful & asked hime to send me an invoice which he waved off & said to just leave a revue on Trusted Trader.. Which I now have. Like the feel of this guy, very honest & straightforward, & will be my goto when looking at lock issues in the future ... I don't hesitate to recommend ... Many Thanks John Perry
Customer in West Sussex
(Reviewer did not use service)
Recommended
Fit new lock
Customer Service
Quality
Value
We contacted Lock Assist on Tuesday, 18th, had a call back from Paul almost immediately and fixed up to have a new lock fitted the next day. On schedule, Mark turned up, assessed the work needed and carried it out most efficiently. Further, he was able to look at another issue we had with a lock and, again, resolved the issue. The personnel we dealt with at Lock Assist were extremely helpful, most efficient and we would certainly recommend them and use them for our security needs in the future.
Customer in West Sussex
, work completed
Recommended
New lock
Customer Service
Quality
Value
Not a lot of words needed Simply the best people to use And because they are the best they are very busy but always have time got you
Customer in West Sussex
, work completed
Recommended
Efficient and Trustworthy
Customer Service
Quality
Value
Lock Assist were very efficient in replacing our locks following a move. Extremely easy to deal with and very reasonable on pricing too. Highly recommended.
Customer in Surrey
, work completed
Recommended
Call-out - fast and efficient
Customer Service
Quality
Value
I had to call out of hours as my Tenant locked themselves out leaving the key in the lock on the inside. The Lock Assist engineer answered the phone promptly and after a few questions arrived on site 20 minutes later. It took him 10 minutes to get the door open and suggested a new knob turn cylinder to prevent the key being left in the lock again. This was fitted the next morning. It was a great relief to get the situation resolved so quickly, Great service!
Nicholas in East Sussex
, work completed
Recommended
Removed broken key from front door and fixed the root cause.
Customer Service
Quality
Value
I phoned up Paul, explained the problem. Paul suggested an idea I could try and forwarded video whereby I could try and fix the issue without a professional. However the lock was quite stiff and could not quite solve the problem myself. Paul came through, removed the broken key and sorted out the root cause whereby the barrel was getting caught. It all got fixed in no time and feel re-assured this issue of broken keys in locks wont persist. By fixing the root cause as well as the immediate issue, I feel like I got exceptional value. It was all wrapped up quickly and within the estimated time frame. Paul mentioned if there were any issues I was welcome to give him a call. I will be hanging on to his details for any future work or potential mishaps. I'm a very happy customer.
James in West Sussex
, work completed
Recommended
Reliable service at a fair price
Customer Service
Quality
Value
Following the installation of a new door in 2018 we've had trouble from the start with its multipoint lock. Multiple callouts from the original supplier failed to resolve the issues (to the point of having to resolve through small claims court). Eventually, we contacted LockAssist to open our 'seized' lock and door. The response was almost instantaneous. A call-out a few days later (Paul turning up at the agreed time) resolved the issues with a minimum of fuss. The lock is now working as it should and Paul confirmed it had been fitted incorrectly by the original supplier which proved to us we had been right all along. Couldn't ask for better service!
Customer in Surrey
, work completed
Recommended
Bifolds fixed at last.
Customer Service
Quality
Value
Paul was the third locksmith we have had to attempt to fix the closing and locking mechanism of our bifold doors. Fixed without drama within an hour. Amazing. So pleased to have these working again.
Customer in West Sussex
, work completed
Recommended
Key Safe fitted
Customer Service
Quality
Value
I look after 2 vulnerable elderly ladies and a key is needed for access in emergencies. This review is for the second supply and fit of a Key safe that I had requested. A key safe was supplied and fitted at the front door of the flat of a vulnerable elderly lady. The appointment was arranged quickly and the fitter came on time. Very helpful gentleman and explained how to use it very clearly Excellent service. I have also used Lock Assist to cut keys and I would recommend them for this also.
Customer in West Sussex
, work completed
Recommended
Key Safe fitted
Customer Service
Quality
Value
A key safe was supplied and fitted at the front door of the flat of a vulnerable elderly lady. The appointment was arranged quickly and the fitter came on time. Very helpful gentleman and explained how to use it very clearly Excellent service.
Customer in West Sussex
, work completed
Recommended
Great Service, Prompt & Quality Service
Customer Service
Quality
Value
From Quote to fitment the service was efficient, competitive and fast. great product supplied and fitted professionally. Many thanks, Nick
Customer in East Sussex
, work completed
Recommended
Great work and faster
I’m very happy with this company and the person is very helpful and the job is brilliant and the price is great and I recommend this company.
Customer in West Sussex
(Reviewer did not use service)
Recommended
uPVC door lock repair
Customer Service
Quality
Value
My request for an estimate was dealt with promptly and courteously, and the locksmith arrived spot on the appointed time. He was also very helpful and polite, and supplied and fitted the replacement parts to a good standard. Well done, and thanks!
Customer in West Sussex
, work completed
Recommended
Amazing work and fast
Customer Service
Quality
Value
We called about a broken lock/door handle on our back conservatory doors. After sending a few photos and videos of the issue, Paul was able to identify the problem and send us over a solution and price within a couple of hours. The parts were ordered the next day and the following day they were already here installing. The whole thing took less than 15 mins! Paul and his colleague Carl were lovely and very helpful. We will definitely be using them again.
Hayley in West Sussex
, work completed
Recommended
Pedestrian Garage Door
Customer Service
Quality
Value
Lock Assist fixed the broken lock on our garage door in such a professional and skilled manner that we now have a more user friendly and secure entry.
Customer in West Sussex
, work completed
Recommended
Professional service from a personable team
Customer Service
Quality
Value
Paul, who visited us, was so knowledgeable that he made light work of repairing the antique locks on our internal doors and replacing a modern external door lock. Given that the issues with the external door had largely been caused by previously shoddy workmanship, it was great to have a specialist who immediately spotted the problem and solved it so quickly. These people are experts in their field and I would recommend them without hesitation.
Customer in East Sussex
, work completed
Recommended
Call out to deal with failed lock .
Customer Service
Quality
Value
Very prompt and efficient service to deal with jammed chub lock. They even found a spare part which enabled him to repair the lock and thereby avoided me having to pay for a costly replacement. No hesitation in recommending.
Customer in East Sussex
, work completed
Recommended
Goes above and beyond what you expect
Customer Service
Quality
Value
Today I called them for my front patio door, which wouldn’t shut. They arrived within 10 minutes and having fixed that door, they then went on to deal with an inner door that didn’t shut correctly, which they hadn’t been asked to deal with. Brilliant service, speedy and very efficient. Would definitely use again. In fact, I have booked them to come in January to deal with a routine job.
Customer in West Sussex
, work completed
Recommended